
Fantastic care home, well maintained by staffStacey J(Granddaughter of Resident/Service User)

Friston House is very clean, well kept, welcoming and friendly with wonderful food from the chef! RDannielle J(Daughter of Resident/Service User)


Fantastic care home, well maintained by staffStacey J(Granddaughter of Resident/Service User)

Friston House is very clean, well kept, welcoming and friendly with wonderful food from the chef! RDannielle J(Daughter of Resident/Service User)


Friston House makes the most of pleasant grounds and a versatile interior to provide top quality nursing care and dementia care in a residential and nursing environment with professionals available round-the-clock.
A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.
All staff are carefully chosen and well-qualified to achieve the best standards, with...
Care Provided by Barchester Friston House Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 81 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
The price(s) shown are provided by the care home. Contact Barchester Friston House Care Home for full pricing details and T&Cs.
Contact Barchester Friston House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Ana Pasoi(General Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2019
Room Information
- Single Rooms (81)
Parking
- Free parking on site
Barchester Friston House Care Home Reviews (154)
Barchester Friston House Care Home has a Review Score of 9.8 (9.834) out of 10, based on 52 reviews in the last 2 years.
Over all time Barchester Friston House Care Home has 154 reviews.
It seems likely, due to heart failure, that I may return again. Without a doubt, I would wish to return to this excellent centre - if they could include me!
Jillian, how lovely to hear from you. Thank you so much for this wonderful review of our home. We are so pleased you enjoyed your time with us and of course, wish you the best of health. In any instance, we are here for you as you are always welcome. Regards, all the team at Friston House.
Just a quick message to say how helpful your staff are with the care of my mother-in-law, in particular two carers. Such fantastic carers. They all need a decent pay rise and a medal for having the care and patience of a saint.
Dear Richard, thank you for your kind review, I am so pleased that you have taken the time to give us feedback on the care that your mother-in-law receives here at Friston House. I will ensure that I pass your kind words on to the staff who really appreciate it when family take the time to write a review. Kind regards, Sandra.
Excellent team who treat everyone with dignity and respect.
Food is made by chefs on-site with an excellent menu choice.
Thank you for your excellent review, I am so pleased that you have taken the time to give us feedback on the care that your friend receives here at Friston House. I will ensure that I pass your kind words on to the staff, who really appreciate it when friends and family take the time to write a review. Kind regards.
Fantastic support on residential units. Helpful, knowledgeable and 100% care to residents and family kept in the loop. Residents treated with respect by staff and the head of the unit fully understands residents' needs and goes over and above while on duty.
Thank you for your brilliant supportive review. I will pass your kind words onto the team as this means a lot to them when families take the time to do this. It is a pleasure looking after your love one here at Friston. Kind regards.
It would be difficult to find anything to criticise about the quality of care our father has received since arriving at Barchester Friston House Care Home. The staff are very friendly and welcoming and nothing seems to be too much trouble for them.
Dear Colin, thank you so much for your fantastic review, I will ensure that I pass your lovely review on to the staff as they appreciate you taking the time to write a review about our home. It is a pleasure looking after your father here at the home. Kind regards, Sandra.
Review is based over a four-month and ongoing residency. Some initial concerns have proven to be exactly that, there just needed to be a settling-in period and getting to know the home and the routines. Overall, the level of care has been very good. Any medical needs that have arisen have been quickly raised with GPs by the staff and well dealt with. Emotional and social support for the residents is also very good with staff always positive and caring. Friston does seem to move staff around its three distinct areas which, in the long term, should be positive but in my opinion, means that consistency and continuity have, on occasion, been lacking. All staff and management have been excellent on a reactive basis when we have raised any query or matter but there have been instances when I expected a greater proactive approach. Having said this, the management and supervisory staff are always available and make time to listen and discuss any issues. Overall, our family is very happy.
Dear Darren, thank you for your positive review, we are so pleased that the family are happy with the care here. Kind regards, Sandra.
Very friendly and professional. Care and help for everyone. Seeking to make my father feel at home and comfortable.
Dear Jennifer, thank you so much for your review, we really appreciate you taking the time to give us such positive feedback. I will ensure that the staff will see your lovely review. Thank you. Kind regards. Sandra.
The staff at Friston have been amazing. They go above and beyond. The change in my nan since being at Friston is amazing.
Thank you for the brilliant review, we are so please that you are happy with the change in nan since she has been here. I will pass your kind words on to the staff. It is a pleasure looking after your nan.Kind regards Sandra
Since our family member has been at Friston House, there has been a clear change in her, she is more independent and positive.
Thank you for the fantastic feedback regarding your nan. I know the staff will be so pleased that you have taken the time to write the review. It is a pleasure having your nan stay here with us. Thank you Sandra
All the staff are extremely caring and attentive to all the residents' needs and always take time and care to consider their wishes at all times.
Food is varied and tasty.
Residents are always treated with dignity.
All efforts are put into keeping residents safe.
All staff are always ready to answer questions with patience.
Dear Trisha, thank you so much for your lovely review. Our staff really appreciate you taking the time to write the review, I will ensure that they see it. It has been a pleasure looking after your husband. Thank you once again. Take care. Kind regards, Sandra.
I followed the transferring ambulance and we were warmly greeted by the wonderful staff here.
Since then, the care, kindness and "attention to detail" for her has been exemplary - by all staff. Her room is pleasant, nicely furnished and bright. Her meals are tasty and varied. (The BBQ last week was wonderful!) All in all, wonderful care. Thank you all.
Thank you so much for your kind words, the staff really appreciate you taking the time to send in this wonderful review. It is a pleasure to look after and care for your cousin. Kind regards, Sandra.
We are very happy with how my mum is looked after at Friston. She is contented, and her well-being is a priority. Staff are friendly and Mum says she "cannot fault it in any way". Food is excellent, and there are plenty of activities on offer to keep her occupied. Relatives are welcomed, and it is always good to see the residents enjoying themselves. We are very pleased that we chose Friston House for our mum's care.
Thank you so much for taking the time to write the review. It is a pleasure looking after your mum, and I am so pleased that you are happy with all her care. I will pass your kind words on to the staff. Kind regards.
Professional staff, lovely settings, looked after my mother extremely well, no complaints whatsoever with any aspects of this home. Nothing is too much trouble. My mother's last day was dealt with with dignity.
Dear Jacqueline, thank you so much for your lovely review, it was a pleasure looking after your mum in the short time that she was here. I will ensure that I pass on to the staff your kind words. Take care, Sandra.
Thank you.
Thank you so much for your lovely review; we really appreciate you taking the time to write this review at such a difficult time. It was our pleasure to care and look after your mother.
Nothing was too much trouble.
Friendly and cheerful and so respectful.
Excellent first experience at Friston House - and very happy for Dad to come back again!
Thank you so much for the fantastic review. Staff appreciate you taking the time to write a review. It was a pleasure having your dad stay with us and we look forward to seeing him again soon.
My dad came to Friston House from hospital for palliative care he was not eating. Slept mostly and had delirium. It took him about a week to settle in. They reviewed medication etc. We cannot believe how much he has improved. He is now eating, awake a lot more and has no delirium they have been amazing! My dad used to attend an organ club. Unfortunately he will not be able to go but Friston House went to the club and recorded it so he could watch it in the home. I would highly recommend.
Thank you so much for your kind words, the staff really appreciate you taking the time to send in this wonderful review. It is a pleasure to look after and care for your dad.
We are so thankful that my husband was placed at Barchester Friston House Care Home. He is treated with respect and his care needs met. All staff know his name and take time to chat to him. The home is well-kept, food lovely and nice and clean.
Our overall experience was as marked below. The standout experience was the commitment of the care staff. They are well-led and show care and compassion.
The only real criticism is the introduction of the new electronic reporting system.
This appears to have been implemented without sufficient training or support. The prescriptive nature of the system means that staff spend less time with residents and feel under extra pressure to complete reports.
Thank you so much for leaving your review of your mum's stay with us. We understand that any changes, and rollout of new systems can take time to adjust, and we are sorry if this has caused an issue. We understand that the new digital system was communicated as quickly as possible, and the staff...
My relative seems to be very happy with the care and staff at Barchester. The staff here are very supportive, attentive and very friendly. They have taken a liking to the carer - they have the same music interests and he is very much so a very jolly person to be around.
Thank you so much for the fantastic review. Here at Friston we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and the quality standards that we expect here at Friston.
Fantastic care home, well maintained by staff. Everyone goes above and beyond for the resident's care. Hygiene and welfare are excellent, would highly recommend this care home to anyone who wishes for their loved ones to be well cared for. Thank you.
Thank you so much for the fantastic review. Here at Friston, we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and the quality standards that we expect here at Friston. Thank you once again.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 September 2018Good
- CaringGood
- EffectiveGood
- ResponsiveRequires improvement
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (28) & Events (6)
- 17 Jun 2026
A huge congratulations huge congratulations to our wonderful Head Housekeeper, Denise, who has been nominated for Employee of the month for June. Denise has been recognised by residents, relatives, and...
- 09 Jun 2026
We’re proud to share that our Hospitality Manager, Melvin, alongside Abin,our fantastic Head chef here at Friston House,recently attended the Care Show at London Excel During the event, they delivered...
- 09 Jun 2026
Employee of the Month-May A huge congratulations to our wonderful night colleague, Victoria, who has been nominated by both residents and colleagues as our Employee of the Month for May!...
- 12 Aug 2026Organiser: Barchester Friston House Care Home
- 13 Aug 2026Organiser: Barchester Friston House Care Home
- 13 Aug 2026Organiser: Barchester Friston House Care Home
Awards / Recognitions (78)
- 24 Jun 2026Recipient: Barchester Friston House Care Home
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
Accreditations
There are no accreditations posted yet for Barchester Friston House Care Home.
Meet the Team (14)

I’m Ana, the General Manager at Friston House and a passionate, dedicated nurse with a strong commitment to delivering high-quality, person-centred care. I’ve been a Registered Nurse since 2016 and have worked with Barchester since May 2019-a journey I’ve truly enjoyed and one that has allowed me to grow both personally and professionally.
Throughout my career, I’ve always been driven by a deep desire to make a real difference in people’s lives. My nursing background gives me a strong clinical foundation, but it’s my passion for leadership that allows me to support my team in delivering the best possible care. I believe in creating an environment where residents feel safe, respected, and truly at home, and where staff feel valued, supported, and empowered to do their best.At Friston House, I work closely with a skilled multidisciplinary team to ensure that every aspect of care is tailored to each resident’s individual needs and preferences. Whether it’s supporting people with complex nursing needs or enhancing daily life through meaningful interactions, my goal is always to maintain the highest standards of care and dignity.
Leading Friston House is a privilege. I take great pride in building strong relationships with residents, families, and staff-and in fostering a culture of warmth, integrity, and excellence that truly reflects what great care should look like.

Hi,
I'm Adela Lupu, Deputy Manager here at Friston House.
I have a passion for nursing, and it was always my aim to qualify as a registered nurse, which I achieved in 2015.
I have worked here at Friston House since 2019 as a Senior Nurse and in 2022 went on to become the head of unit in Nightingale Walk.
In July 2025, I will take on the role of Deputy Manager at Friston House.
I enjoy caring for others, promoting their comfort and well-being. I am enthusiastic about supporting the residents, their families and my colleagues.
My main aim is to ensure that the residents have a good quality of life in a safe environment, as well as ensuring a high standard of care is provided at all times.

My name is Ewa and I am a Care Practitioner who is currently undertaking a Degree as an Assistant Practitioner. I am also acting as a Unit Manager on the Phoenix Rise Unit. I have long experience in Health and Social Care supported by national qualifications. I am passionate about my role and residents wellbeing.
I am progressing in my career and developing knowledge and skills. I am dedicated to my residents and aim to improve their quality of life and provide a safe environment. I want to maintain a friendly atmosphere for all residents and their families and support them to feel comfortable at Friston House.
I have been with Barchester since December 2020 and enjoy working with an experienced and excellent team of nurses and care staff.
I look forward to welcoming you at Friston House and feeling here at home.

My name is Andrei Boruz, and I am a dedicated Senior Nurse currently working at Friston House. I qualified as a nurse in 2014 and have since built my entire career within the nursing home sector. Throughout the years, I have developed a deep passion for delivering high-quality, person-centred care to residents.
I truly enjoy my profession and take great pride in being a nurse. For me, nursing is more than a job—it is a vocation that brings both fulfilment and purpose. I am committed to making a meaningful difference in the lives of the people I support every day.
I strongly believe that personalised care planning plays a vital role in improving safety while still respecting each resident’s dignity and independence. By consistently focusing on safe practices, I aim to promote a positive, supportive environment where both residents and staff feel confident, valued, and secure.
My goal is to use my knowledge and experience to create a warm, homely atmosphere where residents feel comfortable, respected, and well cared for. I also strive to support care staff and build strong relationships with residents’ families, ensuring that everyone feels involved and reassured.

My name is Amy. I joined Friston House in February 2026. I had previously worked as an Administrator in care.
I feel truly proud to be an Administrator here at Friston House Care Home. Every day, I have the privilege of working alongside an incredible team of dedicated staff who share my passion for providing the very best care.
For me, I believe every resident deserves to feel valued, respected and cared for as an individual, and that’s exactly what we strive for here at Friston House.

Hi, I’m Janine, Admin Assistant and the homes Wellbeing Champion, I am the first point of call for enquiries and often will be the one to help guide you if your loved one is coming into our home. As Wellbeing Champion I am responsible for helping staff with any concerns they may have regarding their work, mental health or anything they may need guidance with. If you have any questions, I am the friendly face to help you at the Reception Desk.

I am Abin, the Head Chef here at Friston House. I have enjoyed working as a professional chef for over 10 years and find the care industry a very rewarding environment. I am passionate about cooking with my specialist skill being desserts and pastries.

I’m David, I have been working at Friston House since December of 2023.
I have a background in the visitor attraction sector as an events and activities manager, working with families to create engaging, fun activities that result in long-lasting memories. I believe that care home activities should be just as fun, engaging, inclusive to all and worthwhile. Either as a group, self-led or on a one-to-one basis.

Hi, I'm Denise
I started working at Friston House on December 24 as the head housekeeper. I have many years of cleaning and supervising behind me.
I love to work with my Team and support them so we can all provide a high standard of service to our residents. A clean, welcoming home is my priority. I also enjoy interacting with our residents and their families.

Hi, my name is Adam Shilling. I am the head of Maintenance here at Friston House.
I had only just joined Barchester, but this was decided after some research into the company and, due to the reviews, after reading what they had to offer, I felt this was somewhere I would like to work, as they put the residents first. I have a wealth of knowledge and skills for maintenance in a care home setting.
I like to make the residents, the safety and cosmetics of the home my priority, as the communal areas and bedrooms are more like a home from home, and I will listen to the needs of the residents and their families to achieve this. Please do not be afraid to approach me if you have any requests regarding maintenance issues.

My name is Manjit. I am the Head of Unit at Phoenix Rise Community, with extensive experience in health and social care and a passion for delivering high-quality, person-centred care. I joined Friston House in 2020 as a Care Assistant and, through dedication and continuous development, progressed to Team Leader before becoming Head of Unit.
I have achieved recognised qualifications in health and social care, most recently completing my NVQ Level 3, which has strengthened my leadership skills and professional practice. I remain committed to ongoing learning to ensure I provide the highest standards of care and leadership.
I take pride in building strong relationships with residents, families, and colleagues, fostering a culture of compassion, integrity, and excellence. My leadership is approachable and supportive, with a focus on empowering others and promoting teamwork.
I am passionate about creating a safe, welcoming environment where residents are treated with dignity, respect, and compassion. I am proud of my career progression and remain committed to leading by example, driving continuous improvement, and making a positive difference to the lives of those we support every day.

Hi, I’m Tracy. I am proud to share that I have dedicated the past ten years of my career to working at Friston. During this time, I have developed both personally and professionally, progressing through a number of rewarding roles within the organisation.
I began my journey at Friston as a Healthcare Assistant (HCA). In this role, I was committed to delivering high-quality care, ensuring the dignity, safety, and wellbeing of those we support. Working directly with patients and alongside the teams allowed me to build strength, resilience, and a deep understanding of person-centred care.
Through hard work and dedication, I progressed into the role of Team Leader. This position enabled me to further develop my leadership abilities, supporting and supervising staff, coordinating care, and ensuring that high standards were consistently maintained. I take pride in mentoring colleagues, promoting teamwork, and contributing to a positive and professional working environment.
I now proudly serve as a Speak Up Champion. In this role, I stand for openness, transparency, and a culture where staff feel safe and empowered to raise concerns or share ideas. I am passionate about an environment built on trust and mutual respect, where every voice matters. My ten years at Friston reflect my commitment to growth, leadership, and maintaining excellence in care. I am grateful for the opportunities I have had and remain dedicated to upholding the values and standards of the organisation.

Hello, I am Henry. I am a healthcare assistant at Friston House, Barchester, and I am also a Health and Safety Champion.
As a Health and Safety Champion, I ensure that the health and safety of Friston House is up to the standard required by doing regular monitoring of all necessary activities of the home. Health and safety is actually everyone’s responsibility and starts with every individual working in the home. Working with the manager, the maintenance unit and everyone as a whole has been an amazing adventure at Friston House, and I do appreciate everyone’s support.

Hello there. I'm Emma. I've been working at Friston House for nine years now. I'm one of many healthcare assistants working at this brilliant home.
I am also a Dementia Champion, who, along with the supportive teams across the home and with the other champions, provides support to our residents and families. From dining room experiences, inclusive activities and sensory areas for those of our residents with advanced dementia.
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