This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
These prices are only a guideline, please contact Barchester Friston House Care Home to find out the exact price for your requirements.
Free parking on site
Barchester Friston House Care Home has a Review Score of 9.8 (9.809) out of 10, based on 45 reviews in the last 2 years. Over all time Barchester Friston House Care Home has 130 reviews.
Review from L A (Grandson of Resident) published on 27 August 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home
Thank you for the brilliant review, we are so please that you are happy with the change in nan since she has been here. I will pass your kind words on to the staff. It is a pleasure looking after your nan.Kind regards Sandra
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Review from P M (Daughter-in-law of Resident) published on 27 August 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home
Thank you for the fantastic feedback regarding your nan. I know the staff will be so pleased that you have taken the time to write the review. It is a pleasure having your nan stay here with us. Thank you Sandra
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Review from Jane A (Daughter of Resident) published on 21 August 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home
Dear Jane, thank you so much for your marvellous review. It is a pleasure having your dad here. We are so pleased he has settled in so well and you are happy with the care he is receiving. The staff will be so thrilled with the brilliant review. Once again, thank you. Kind regards, Sandra.
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Review from Trisha P (Wife of Resident) published on 21 August 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home
Dear Trisha, thank you so much for your lovely review. Our staff really appreciate you taking the time to write the review, I will ensure that they see it. It has been a pleasure looking after your husband. Thank you once again. Take care. Kind regards, Sandra.
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Review from Lynne W (Cousin of Resident) published on 13 August 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home
Thank you so much for your kind words, the staff really appreciate you taking the time to send in this wonderful review. It is a pleasure to look after and care for your cousin. Kind regards, Sandra.
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Review from C S (Son of Resident) published on 8 August 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home
Thank you so much for taking the time to write the review. It is a pleasure looking after your mum, and I am so pleased that you are happy with all her care. I will pass your kind words on to the staff. Kind regards.
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Review from Jacqueline P (Daughter of Resident) published on 25 July 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home
Dear Jacqueline, thank you so much for your lovely review, it was a pleasure looking after your mum in the short time that she was here. I will ensure that I pass on to the staff your kind words. Take care, Sandra.
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Review from G K (Son of Resident) published on 19 June 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home
Thank you so much for your lovely review; we really appreciate you taking the time to write this review at such a difficult time. It was our pleasure to care and look after your mother.
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Review from N J (Daughter of Resident) published on 10 June 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home
Thank you so much for the fantastic review. Staff appreciate you taking the time to write a review. It was a pleasure having your dad stay with us and we look forward to seeing him again soon.
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Review from Denise L (Daughter of Resident) published on 29 May 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home
Thank you so much for your kind words, the staff really appreciate you taking the time to send in this wonderful review. It is a pleasure to look after and care for your dad.
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Review from Hazel B (Wife of Resident) assisted by family/friend published on 15 May 2024
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5.0 out of 5
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Review from A T (Son of Resident) published on 29 March 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home
Thank you so much for leaving your review of your mum's stay with us. We understand that any changes, and rollout of new systems can take time to adjust, and we are sorry if this has caused an issue. We understand that the new digital system was communicated as quickly as possible, and the staff are getting to grips with a new, and more efficient way of working that will also benefit our residents greatly. Thank you for your patience, and our apologies again if this has hindered your experience with us.
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Review from S P (Niece of Resident) published on 19 March 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home
Thank you so much for the fantastic review. Here at Friston we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and the quality standards that we expect here at Friston.
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Review from Stacey J (Granddaughter of Resident) published on 18 March 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home
Thank you so much for the fantastic review. Here at Friston, we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and the quality standards that we expect here at Friston. Thank you once again.
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Review from Valerie B (Daughter of Resident) published on 5 January 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home
We are so pleased that your Christmas dinner was amazing, and it is great that you were able to spend time together at this special time of the year. I will ensure that the catering team are aware of the fantastic review.
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Review from Wendy N (Daughter of Resident) published on 29 December 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home
Thank you so much for the fantasic review. Here at Friston we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and the quality standards that we expect here at Friston.
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Review from Susan M (Daughter-in-law of Resident) published on 19 December 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home
Thank you for your fantastic review. I will ensure that your kind words will be passed on to the staff. Positive feedback is always gratefully received. It is such a pleasure caring for your mother-in-law.
Thank you,
Sandra.
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Review from C C (Daughter of Resident) published on 14 December 2023
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home
Thank you for taking the time to write a review. We value all feedback and comments made to us. I will ensure that your positive feedback will be passed on to the team.
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Review from David W (Brother of Resident) published on 22 November 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home
Thank you so much for this wonderful review. This means so much to my staff that you have taken the time to write a review for them. Postive feedback is always gratefully received. It was a pleasure looking after your brother.
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Review from Kevin P (Son of Resident) published on 22 September 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home
Thank you so much for your lovely review, it really means a lot to the staff that you have taken the time to send one. They all work so hard to ensure that the residents and families had a good time.
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The Review Score of 9.8 (9.809) out of 10 for Barchester Friston House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 45 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.809 for Barchester Friston House Care Home is calculated as follows: ( (446 Excellents x 5) + (75 Goods x 4) + (9 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 533 Ratings = 4.809
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Friston House Care Home is based on 45 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2, which has been reached with 45 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 Sep 2018
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Job Title: General Manager
Joined: 2019
I’m Ana, the General Manager at Friston House and a passionate, dedicated nurse with a strong commitment to delivering high-quality, person-centred care. I’ve been a Registered Nurse since 2016 and have worked with Barchester since May 2019-a journey I’ve truly enjoyed and one that has allowed me to grow both personally and professionally.
Throughout my career, I’ve always been driven by a deep desire to make a real difference in people’s lives. My nursing background gives me a strong clinical foundation, but it’s my passion for leadership that allows me to support my team in delivering the best possible care. I believe in creating an environment where residents feel safe, respected, and truly at home, and where staff feel valued, supported, and empowered to do their best.
At Friston House, I work closely with a skilled multidisciplinary team to ensure that every aspect of care is tailored to each resident’s individual needs and preferences. Whether it’s supporting people with complex nursing needs or enhancing daily life through meaningful interactions, my goal is always to maintain the highest standards of care and dignity.
Leading Friston House is a privilege. I take great pride in building strong relationships with residents, families, and staff-and in fostering a culture of warmth, integrity, and excellence that truly reflects what great care should look like.
Job Title: Home Administrator
Joined: 2025
My name is Becky, I’m the Home Administrator at Friston House Care Home I have a strong background in healthcare administration with over 25 years of experience.
Over the years, I’ve had the privilege of working in various roles, including managing teams and supporting services within the NHS and private sector. My focus has always been on ensuring smooth operations, supporting staff, and maintaining high standards of service delivery. Now, I’m at Friston House, where I’m dedicated to supporting my colleagues, and most importantly, helping residents, families, and friends navigate life in the care home.
I’m here to offer support and guidance to those who are living in or considering care with us.
Job Title: Unit Manager
Joined: 2019
Hi, I am the Unit Manager on Nightingale Walk.
I have a passion for nursing and it was always my aim to qualify as a registered nurse which I achieved in 2015.
I have worked here at Friston House since 2019 as a Senior Nurse and in 2022 went on to become the head of unit in Memory Lane.
I enjoy caring for others, promoting their comfort and wellbeing. I am enthusiastic about implementing a new dementia care approach, supporting residents to have a good quality of life in a safe environment and ensuring a high standard of care is provided at all times.
Job Title: Unit Manager/Care Practitioner
Joined: 2020
My name is Ewa and I am a Care Practitioner who is currently undertaking a Degree as an Assistant Practitioner. I am also acting as a Unit Manager on the Phoenix Rise Unit. I have long experience in Health and Social Care supported by national qualifications. I am passionate about my role and residents wellbeing.
I am progressing in my career and developing knowledge and skills. I am dedicated to my residents and aim to improve their quality of life and provide a safe environment. I want to maintain a friendly atmosphere for all residents and their families and support them to feel comfortable at Friston House.
I have been with Barchester since December 2020 and enjoy working with an experienced and excellent team of nurses and care staff.
I look forward to welcoming you at Friston House and feeling here at home.
Job Title: Acting Unit Manager
Joined: 2019
I am a Care Practitioner and also Acting Head of Unit on the Phoenix Rise Community. I have worked here in Friston House since 2019 and was employed as a carer. In 2024 I went on to become Head of Unit in Phoenix Rise .
I have previous experience in health and social care supported by internal qualifications in the home as well as independent external qualifications. I am passionate about my role and thrive to provide quality care for all residents. I am advancing in my career and continue to develop my knowledge and skills, which I have been able to do whilst actively working.
I am dedicated to the residents and aim to improve quality of life and provide a safe environment. I am motivated to ensure all residents receive a high standard of person centred care, safety and dignity.
Job Title: Administration Assistant
Joined: 2020
Hi, I’m Janine, Admin Assistant and the homes Wellbeing Champion, I am the first point of call for enquiries and often will be the one to help guide you if your loved one is coming into our home. As Wellbeing Champion I am responsible for helping staff with any concerns they may have regarding their work, mental health or anything they may need guidance with. If you have any questions, I am the friendly face to help you at the Reception Desk.
Job Title: Chef
Joined: 2019
I am Abin, the Head Chef here at Friston House. I have enjoyed working as a professional chef for over 10 years and find the care industry a very rewarding environment. I am passionate about cooking with my specialist skill being desserts and pastries.
Job Title: Head of Activities
Joined: 2023
I’m David, I have been working at Friston House since December of 2023.
I have a background in the visitor attraction sector as an events and activities manager, working with families to create engaging, fun activities that result in long-lasting memories. I believe that care home activities should be just as fun, engaging, inclusive to all and worthwhile. Either as a group, self-led or on a one-to-one basis.
Job Title: Head of Maintenance
Joined: 2024
My Name is Colin. I have just taken on the role as the New Head of Maintenance
A role I am dedicated to doing the best within my role.
My experience began at college where I undertook an apprenticeship in Carpentry and Joinery. I achieved City and Guilds and advanced City and Guilds.
I have helped build B&Q stores and travelled the world Working in five-star Hotels, for the last two years in the care industry as a maintenance operative.
You will always see me with a smile and be happy to help the residents and staff feel safe in the home.
If you have a leaky tap or need a picture hanging…..
I‘m your man.
Job Title: Senior Head Housekeeper
Joined: 2024
Hi, I'm Denise
I started working at Friston House on December 24 as the head housekeeper. I have many years of cleaning and supervising behind me.
I love to work with my Team and support them so we can all provide a high standard of service to our residents. A clean, welcoming home is my priority. I also enjoy interacting with our residents and their families.
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