
Fantastic care home, well maintained by staffStacey J(Granddaughter of Resident/Service User)

Friston House is very clean, well kept, welcoming and friendly with wonderful food from the chef! RDannielle J(Daughter of Resident/Service User)


Fantastic care home, well maintained by staffStacey J(Granddaughter of Resident/Service User)

Friston House is very clean, well kept, welcoming and friendly with wonderful food from the chef! RDannielle J(Daughter of Resident/Service User)


Friston House makes the most of pleasant grounds and a versatile interior to provide top quality nursing care and dementia care in a residential and nursing environment with professionals available round-the-clock.
A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.
All staff are carefully chosen and well-qualified to achieve the best standards, with...
Care Provided by Barchester Friston House Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 81 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
The price(s) shown are provided by the care home. Contact Barchester Friston House Care Home for full pricing details and T&Cs.
Contact Barchester Friston House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Ana Pasoi(General Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2019
Room Information
- Single Rooms (81)
Parking
- Free parking on site
Barchester Friston House Care Home Reviews (154)
Barchester Friston House Care Home has a Review Score of 9.8 (9.834) out of 10, based on 52 reviews in the last 2 years.
Over all time Barchester Friston House Care Home has 154 reviews.
The review was very informative and dealt with in a pleasant manner. I was very happy with my fathers care plan. The home is excellent in many ways from cleanliness and general care of his needs.
The staff are very caring and when I leave my husband after visiting, I know he will be well looked after.
My mum went into residential care in 2014 in 2016 we had to move her to memory lane as her vascular dementia had deteriorated thus not able to take care of her personal hygiene, feed herself or toileting needs. The staff and management took excellent care of her with dignity love and care until her death on 6/2/17 and even then they guided us her family and initiated everything needed for the undertakers, thank you all so much.
Our mother has been resident at this care home for almost three years. The home and its staff are exceptional. The care given to her has been wonderful. I cannot thank them enough.
There were no negatives and many positives, notably the caring nature of staff and the quality of their work. All the staff seemed to know all the residents in depth and made sure they were kept as happy and comfortable as possible.
My husband spent four months in nursing care. He has Parkinsons with Lewy body (not common) which meant he needed understanding and a lot of caring, which he received at Friston. My family and I were so pleased we found such a good home for him in his remaining days. Also, the staff gave us all support and went beyond their jobs in all they did. Many thanks to them all.
Every tine I have visited my friend I have found the staff and management to be helpful and accommodating. The building is always clean and tidy. The facilities there are very good. The staff are very patient and are always trying to get my friend to join in with the activities.
I visit my sister on a weekly basis - she has early onset Alzheimer's. She is hard work for the carers as at aged 60 years, she is still strong and particularly difficult to handle. I have observed the carers being kind and affectionate with her - extremely patient when she is proving difficult with her personal care - and inventive with their ideas in getting her to participate in various activities. The staff are always available to update me on relevant information on my sister and listen to any concerns I may have on her condition.
They went out of their way to make sure my step-dad was comfortable and involved him in the many activities they have for residents. The home was always clean and tidy , all areas of the home are well kept. I would highly recommend Friston house to anyone that was looking for a home for an elderly relative.
were met and dealt with. We took mum to church regularly initially, but sadly as mum's condition worsened it became increasingly difficult (I had health problems too). We visited as and when and always found mum clean and happy. Sadly she had a fall and broke her hip, this lead to her being confined to bed, sadly her condition now was deteriorating, the staff continued to care for mum with dignity, never did I see or hear anything that I didn't like. I have always felt confident leaving mum. Christmas Eve 2015 we were told that mum was now actually nearing the end of life. We obviously knew this was going to happen then the reality hit us. The staff were absolutely wonderful treating mum with such great caring. I was so grateful for their wonderful care shown to mum nothing could have been done nicer, words can't say what I'm trying to express. The staff on duty when passed away were superb and I can't thank them enough for the care they showed to mum to the last moments of her life. Although it's their job it was all dealt with so lovingly. Trying to say Thank you seems very inadequate. How do you thank the staff for caring for your mum. A huge thank you to the staff. From Kathy and family.
My mother has been a resident at the home since October 2014. Myself and family have nothing but praise for all the staff from the manager and office staff, she received kindness and understanding. The entertainment and outings she enjoyed and was able to gain confidence in a friendly safe environment. I have nothing but praise for the home comforts and although mum passed away this month, her quality of life in her final years in the home was excellent.
We made the best possible choice for our mother, the nearest to her own home. The care was outstanding throughout her three year stay.
My mother in law was moved from London to Rochester to be close to her daughter. We found the home to be a modern building, well maintained and clean, on two floors. The amenities viewed were excellent. The dining room open to all, was more like a well appointed restaurant. The food looks good and well presented, catering for individual requirements. We found the management and staff very helpful and attentive and made my mother in law very comfortable in her final year.
My aunt has been here for a few years now,she is on memory lane and is very well cared for, all the staff are so caring and helpful, the cleaning is perfect and housekeeping staff on memory lane are wonderful. I would also like to thank everybody who has been there for my aunt.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 September 2018Good
- CaringGood
- EffectiveGood
- ResponsiveRequires improvement
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (28) & Events (6)
- 17 Jun 2026
A huge congratulations huge congratulations to our wonderful Head Housekeeper, Denise, who has been nominated for Employee of the month for June. Denise has been recognised by residents, relatives, and...
- 09 Jun 2026
We’re proud to share that our Hospitality Manager, Melvin, alongside Abin,our fantastic Head chef here at Friston House,recently attended the Care Show at London Excel During the event, they delivered...
- 09 Jun 2026
Employee of the Month-May A huge congratulations to our wonderful night colleague, Victoria, who has been nominated by both residents and colleagues as our Employee of the Month for May!...
- 12 Aug 2026Organiser: Barchester Friston House Care Home
- 13 Aug 2026Organiser: Barchester Friston House Care Home
- 13 Aug 2026Organiser: Barchester Friston House Care Home
Awards / Recognitions (78)
- 24 Jun 2026Recipient: Barchester Friston House Care Home
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
Accreditations
There are no accreditations posted yet for Barchester Friston House Care Home.
Meet the Team (14)

I’m Ana, the General Manager at Friston House and a passionate, dedicated nurse with a strong commitment to delivering high-quality, person-centred care. I’ve been a Registered Nurse since 2016 and have worked with Barchester since May 2019-a journey I’ve truly enjoyed and one that has allowed me to grow both personally and professionally.
Throughout my career, I’ve always been driven by a deep desire to make a real difference in people’s lives. My nursing background gives me a strong clinical foundation, but it’s my passion for leadership that allows me to support my team in delivering the best possible care. I believe in creating an environment where residents feel safe, respected, and truly at home, and where staff feel valued, supported, and empowered to do their best.At Friston House, I work closely with a skilled multidisciplinary team to ensure that every aspect of care is tailored to each resident’s individual needs and preferences. Whether it’s supporting people with complex nursing needs or enhancing daily life through meaningful interactions, my goal is always to maintain the highest standards of care and dignity.
Leading Friston House is a privilege. I take great pride in building strong relationships with residents, families, and staff-and in fostering a culture of warmth, integrity, and excellence that truly reflects what great care should look like.

Hi,
I'm Adela Lupu, Deputy Manager here at Friston House.
I have a passion for nursing, and it was always my aim to qualify as a registered nurse, which I achieved in 2015.
I have worked here at Friston House since 2019 as a Senior Nurse and in 2022 went on to become the head of unit in Nightingale Walk.
In July 2025, I will take on the role of Deputy Manager at Friston House.
I enjoy caring for others, promoting their comfort and well-being. I am enthusiastic about supporting the residents, their families and my colleagues.
My main aim is to ensure that the residents have a good quality of life in a safe environment, as well as ensuring a high standard of care is provided at all times.

My name is Ewa and I am a Care Practitioner who is currently undertaking a Degree as an Assistant Practitioner. I am also acting as a Unit Manager on the Phoenix Rise Unit. I have long experience in Health and Social Care supported by national qualifications. I am passionate about my role and residents wellbeing.
I am progressing in my career and developing knowledge and skills. I am dedicated to my residents and aim to improve their quality of life and provide a safe environment. I want to maintain a friendly atmosphere for all residents and their families and support them to feel comfortable at Friston House.
I have been with Barchester since December 2020 and enjoy working with an experienced and excellent team of nurses and care staff.
I look forward to welcoming you at Friston House and feeling here at home.

My name is Andrei Boruz, and I am a dedicated Senior Nurse currently working at Friston House. I qualified as a nurse in 2014 and have since built my entire career within the nursing home sector. Throughout the years, I have developed a deep passion for delivering high-quality, person-centred care to residents.
I truly enjoy my profession and take great pride in being a nurse. For me, nursing is more than a job—it is a vocation that brings both fulfilment and purpose. I am committed to making a meaningful difference in the lives of the people I support every day.
I strongly believe that personalised care planning plays a vital role in improving safety while still respecting each resident’s dignity and independence. By consistently focusing on safe practices, I aim to promote a positive, supportive environment where both residents and staff feel confident, valued, and secure.
My goal is to use my knowledge and experience to create a warm, homely atmosphere where residents feel comfortable, respected, and well cared for. I also strive to support care staff and build strong relationships with residents’ families, ensuring that everyone feels involved and reassured.

My name is Amy. I joined Friston House in February 2026. I had previously worked as an Administrator in care.
I feel truly proud to be an Administrator here at Friston House Care Home. Every day, I have the privilege of working alongside an incredible team of dedicated staff who share my passion for providing the very best care.
For me, I believe every resident deserves to feel valued, respected and cared for as an individual, and that’s exactly what we strive for here at Friston House.

Hi, I’m Janine, Admin Assistant and the homes Wellbeing Champion, I am the first point of call for enquiries and often will be the one to help guide you if your loved one is coming into our home. As Wellbeing Champion I am responsible for helping staff with any concerns they may have regarding their work, mental health or anything they may need guidance with. If you have any questions, I am the friendly face to help you at the Reception Desk.

I am Abin, the Head Chef here at Friston House. I have enjoyed working as a professional chef for over 10 years and find the care industry a very rewarding environment. I am passionate about cooking with my specialist skill being desserts and pastries.

I’m David, I have been working at Friston House since December of 2023.
I have a background in the visitor attraction sector as an events and activities manager, working with families to create engaging, fun activities that result in long-lasting memories. I believe that care home activities should be just as fun, engaging, inclusive to all and worthwhile. Either as a group, self-led or on a one-to-one basis.

Hi, I'm Denise
I started working at Friston House on December 24 as the head housekeeper. I have many years of cleaning and supervising behind me.
I love to work with my Team and support them so we can all provide a high standard of service to our residents. A clean, welcoming home is my priority. I also enjoy interacting with our residents and their families.

Hi, my name is Adam Shilling. I am the head of Maintenance here at Friston House.
I had only just joined Barchester, but this was decided after some research into the company and, due to the reviews, after reading what they had to offer, I felt this was somewhere I would like to work, as they put the residents first. I have a wealth of knowledge and skills for maintenance in a care home setting.
I like to make the residents, the safety and cosmetics of the home my priority, as the communal areas and bedrooms are more like a home from home, and I will listen to the needs of the residents and their families to achieve this. Please do not be afraid to approach me if you have any requests regarding maintenance issues.

My name is Manjit. I am the Head of Unit at Phoenix Rise Community, with extensive experience in health and social care and a passion for delivering high-quality, person-centred care. I joined Friston House in 2020 as a Care Assistant and, through dedication and continuous development, progressed to Team Leader before becoming Head of Unit.
I have achieved recognised qualifications in health and social care, most recently completing my NVQ Level 3, which has strengthened my leadership skills and professional practice. I remain committed to ongoing learning to ensure I provide the highest standards of care and leadership.
I take pride in building strong relationships with residents, families, and colleagues, fostering a culture of compassion, integrity, and excellence. My leadership is approachable and supportive, with a focus on empowering others and promoting teamwork.
I am passionate about creating a safe, welcoming environment where residents are treated with dignity, respect, and compassion. I am proud of my career progression and remain committed to leading by example, driving continuous improvement, and making a positive difference to the lives of those we support every day.

Hi, I’m Tracy. I am proud to share that I have dedicated the past ten years of my career to working at Friston. During this time, I have developed both personally and professionally, progressing through a number of rewarding roles within the organisation.
I began my journey at Friston as a Healthcare Assistant (HCA). In this role, I was committed to delivering high-quality care, ensuring the dignity, safety, and wellbeing of those we support. Working directly with patients and alongside the teams allowed me to build strength, resilience, and a deep understanding of person-centred care.
Through hard work and dedication, I progressed into the role of Team Leader. This position enabled me to further develop my leadership abilities, supporting and supervising staff, coordinating care, and ensuring that high standards were consistently maintained. I take pride in mentoring colleagues, promoting teamwork, and contributing to a positive and professional working environment.
I now proudly serve as a Speak Up Champion. In this role, I stand for openness, transparency, and a culture where staff feel safe and empowered to raise concerns or share ideas. I am passionate about an environment built on trust and mutual respect, where every voice matters. My ten years at Friston reflect my commitment to growth, leadership, and maintaining excellence in care. I am grateful for the opportunities I have had and remain dedicated to upholding the values and standards of the organisation.

Hello, I am Henry. I am a healthcare assistant at Friston House, Barchester, and I am also a Health and Safety Champion.
As a Health and Safety Champion, I ensure that the health and safety of Friston House is up to the standard required by doing regular monitoring of all necessary activities of the home. Health and safety is actually everyone’s responsibility and starts with every individual working in the home. Working with the manager, the maintenance unit and everyone as a whole has been an amazing adventure at Friston House, and I do appreciate everyone’s support.

Hello there. I'm Emma. I've been working at Friston House for nine years now. I'm one of many healthcare assistants working at this brilliant home.
I am also a Dementia Champion, who, along with the supportive teams across the home and with the other champions, provides support to our residents and families. From dining room experiences, inclusive activities and sensory areas for those of our residents with advanced dementia.
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