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Barchester Friston House Care Home

414 City Way, Rochester, Kent ME1 2BQ
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Fantastic care home, well maintained by staffStacey J(Granddaughter of Resident/Service User)
Barchester Friston House Care Home, Rochester
Friston House is very clean, well kept, welcoming and friendly with wonderful food from the chef! RDannielle J(Daughter of Resident/Service User)
Barchester Friston House Care Home, Rochester
Barchester Friston House Care Home, Rochester

Friston House makes the most of pleasant grounds and a versatile interior to provide top quality nursing care and dementia care in a residential and nursing environment with professionals available round-the-clock.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with...  

Care Provided by Barchester Friston House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 81 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,910N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

Contact Barchester Friston House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Ana Pasoi(General Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (81)

Parking

  • Free parking on site

Barchester Friston House Care Home Reviews (154)

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9.8

Barchester Friston House Care Home has a Review Score of 9.8 (9.834) out of 10, based on 52 reviews in the last 2 years. Over all time Barchester Friston House Care Home has 154 reviews.

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Review from Carol P (Daughter of Resident) published on 20 June 2018 Submitted via Postal Card
Overall Experience
When I had to make the sad decision to place my mother in a care home, as she was suffering from dementia at the age of 90, the first time I visited Friston House care Home I was very pleasantly surprised. Everybody was extremely helpful and assuring in the care that my mother would get in the home. Staff were wonderful from the cleaners up to the top management.

A great atmosphere here from the off.

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Review from Sharon O (Daughter of Resident) published on 16 May 2018 Submitted via Postal Card
Overall Experience

Dad was placed in Friston House in Dec 17 from hospital. I was apprehensive but very quickly had my fears put to rest. Everyone was very friendly and caring. It didn't matter what time of the day I was visiting, someone was always popping in to check on Dad. His room was clean and pleasant. His personal hygiene was good and the medical care was available when needed.

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Review from Theresa S (Wife of Resident) published on 11 April 2018 Submitted via Postal Card
Overall Experience

My husband, now deceased, was very well cared for and with the utmost respect. The family could visit without restriction and the care home became an extension of our home. My husband was a resident for 9 months May 2017 to Feb 2018.

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Review from M D (Mother of Resident) published on 2 March 2018 Submitted via Postal Card
Overall Experience

My son was transferred to Friston House in January and is receiving excellent nursing care. We pray that he will remain there until such time he can return home to his wife. We have nothing but praise for Friston House and the staff.

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Review from Laurie S (Son of Resident) published on 31 January 2018 Submitted via Postal Card
Overall Experience

Whilst dad has been a resident here @Friston House, his care and well being has never been questioned. The staff, who I believe do a fabulous job, are always courteous and friendly. I can't sing the praises of Friston House enough.

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Review from C F (Daughter-in-law of Resident) published on 31 January 2018 Submitted via Postal Card
Overall Experience

My father in law is very happy here. The staff are warm and welcoming when we visit. As someone in the care profession, I am very impressed with how my father in law is looked after. The rooms are clean and bright. We have stayed for lunch a few times and it has always been well received by guests and residents.

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Review from Cheryl D (Daughter of Resident) published on 6 December 2017 Submitted via Postal Card
Overall Experience
My mother has been living at Friston House for over 2 years, she has made friends and has an excellent relationship with staff. The menu choice is good and varied and caters for all.
My mum especially enjoys the activities available and the live entertainment.
Since living at Friston House my mum regularly visits the hairdressers on site and the staff ensure she has a manicure regularly which is something she particularly enjoys.

Very satisfied.

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Review from Elizabeth S (Daughter of Resident) published on 24 October 2017 Submitted via Website
Overall Experience

I write to express my huge appreciation and gratitude to all the care workers and administrative staff at Barchester Friston Care Home in Rochester Kent. My 92 yr old father has settled here under their care in just a short amount of time. A reserved and shy gentleman with advancing dementia - my father needed gently nurturing into starting a new phase of his life away from his property and previous highly independent lifestyle; The staff have been phenomenal in their understanding, patience and friendliness and without exception have ensured he feels valued, secure and content. His room is extremely clean and attractive and comfortable; the catering is excellent and the whole environment is well designed, spacious and relaxing. We are so fortunate to have found a vacancy here, the care is exceptional.

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Review from P M (Power of Attorney of Resident) published on 22 August 2017 Submitted via Postal Card
Overall Experience

On the first view, the home appears clean. After 2 years I find it has a lack of staff who struggle with a number of residents under their care, they try very hard to meet their needs. Any issues I have I have discussed with the care managers and many problems have been resolved, however, I feel dental care seems to be a problem with residents waiting up to six weeks before seeing the dentist. More attention needs to be implemented with checking feet, toenails etc.

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Review from J S (Son of Resident) published on 5 June 2017 Submitted via Postal Card
Overall Experience

My dad has been here for about a month. It's the happiest I've seen him. He loves the food. The staff are very friendly and professional and help with any queries myself, family and dad have. With my dad, being happy and having such a good relationship with the staff takes a lot of weight off of mine and my family's shoulders. Thank you very much for making him feel like he is home.

Reply from Val Batten, Administrator at Barchester Friston House Care Home

Thank you for your kind response and we are so glad Dad has settled so well. It's good to see both him and the family members happy.

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Review from David S (Son of Resident) published on 1 June 2017 Submitted via Postal Card
Overall Experience
My family and I cannot thank the staff at both the residential and nursing parts of the home enough.

They were all very loving, caring and friendly. They always welcomed us with a smile and they gave my mother the best care possible. I will be forever grateful to them all.

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Review from M T (Wife of Resident) published on 18 May 2017 Submitted via Postal Card
Overall Experience

My husband was in Friston House for six months. The nursing care he received was excellent, all the staff: cleaners, nurses etc were friendly and always had a kind word to me. There was a friendly/pleasant atmosphere amongst the staff/residents/visitors in the home. I thank you all.

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Review from John S (Son of Resident) published on 10 May 2017 Submitted via Postal Card
Overall Experience

General care given is very good and very caring. Nothing is too much trouble for any of the staff even down to the cleaners, hence we have put another family member in their care.

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Review from Roy L (Son of Resident) published on 27 April 2017 Submitted via Postal Card
Overall Experience

Everything is great. Reception - décor, staff, food and comfort is all first class.

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Review from D S (Son of Resident) published on 27 March 2017 Submitted via Postal Card
Overall Experience

This is a first-rate care home without exception. The carers look after the residents extremely well and are always on hand to deal with any problems and offer help and advice. All residents are treated with dignity, the rooms and communal areas are spotlessly clean, good quality food and a range of activities. The only slight criticism is that the management team could perhaps be more proactive in interacting with the residents rather than leaving this to the carers. This is by no means the cheapest home in the area, but I am more than happy that my mum is receiving the best possible level of care.

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Review from L B (Daughter of Resident) published on 20 March 2017 Submitted via Postal Card
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My mum went to Friston in November 2016 and has been very well looked after. She is at the end of her journey with dementia and the staff are very caring and helpful for all her needs and towards the family.

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Review from Charles F (Son of Resident) published on 20 March 2017 Submitted via Postal Card
Overall Experience

We are totally satisfied with the care my mother receives. Issues that we raise are normally dealt with quickly.

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Review from Annie C (Daughter of Resident) published on 20 March 2017 Submitted via Postal Card
Overall Experience

Mum has been a resident in both residential and elderly frail provision at Friston House Care Centre. Mum is always treated with respect, kindness and professional and I am so happy to know that she is safe and very well cared for. Care homes are completely dependable on the quality fo their staff and Friston House has an excellent team at all levels from management to cleaners and laundry staff. I looked at 21 care homes before, via recommendation and I found Friston House Care Centre thank you.

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Review from Barbara M (Friend of Resident) published on 20 March 2017 Submitted via Postal Card
Overall Experience

Every member of staff pleasant, impressed by residents cooking with staff members. On each visit residents always seem to have been drinking tea and always given biscuits, doing puzzles and many activities. This is a lovely home and I would always say that it is a lovely home for a member of any family member.

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Review from V P (Friend of Resident) published on 20 March 2017 Submitted via Postal Card
Overall Experience

As soon as you enter the home no urine smells as there sometimes are when you go in other homes. Staff are always pleasant, always greet you and are always engaged with residents. You only hear the bad things about nursing homes but this is exceptional in the care and how they interact with residents. It is wonderful to see.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 05 September 2018
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveRequires improvement
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (28) & Events (6)

News
  • 17 Jun 2026

    A huge congratulations huge congratulations to our wonderful Head Housekeeper, Denise, who has been nominated for Employee of the month for June. Denise has been recognised by residents, relatives, and...

  • 09 Jun 2026

    We’re proud to share that our Hospitality Manager, Melvin, alongside Abin,our fantastic Head chef here at Friston House,recently attended the Care Show at London Excel During the event, they delivered...

  • 09 Jun 2026

    Employee of the Month-May A huge congratulations to our wonderful night colleague, Victoria, who has been nominated by both residents and colleagues as our Employee of the Month for May!...

Upcoming Events

Awards / Recognitions (78)

Accreditations

There are no accreditations posted yet for Barchester Friston House Care Home.

Meet the Team (14)

Ana Pasoi
Ana PasoiJob Title:General ManagerJoined: 2019

I’m Ana, the General Manager at Friston House and a passionate, dedicated nurse with a strong commitment to delivering high-quality, person-centred care. I’ve been a Registered Nurse since 2016 and have worked with Barchester since May 2019-a journey I’ve truly enjoyed and one that has allowed me to grow both personally and professionally.

Throughout my career, I’ve always been driven by a deep desire to make a real difference in people’s lives. My nursing background gives me a strong clinical foundation, but it’s my passion for leadership that allows me to support my team in delivering the best possible care. I believe in creating an environment where residents feel safe, respected, and truly at home, and where staff feel valued, supported, and empowered to do their best.
At Friston House, I work closely with a skilled multidisciplinary team to ensure that every aspect of care is tailored to each resident’s individual needs and preferences. Whether it’s supporting people with complex nursing needs or enhancing daily life through meaningful interactions, my goal is always to maintain the highest standards of care and dignity.

Leading Friston House is a privilege. I take great pride in building strong relationships with residents, families, and staff-and in fostering a culture of warmth, integrity, and excellence that truly reflects what great care should look like.

Adela Lupu
Adela LupuJob Title:Dedputy ManagerJoined: 2019

Hi,

I'm Adela Lupu, Deputy Manager here at Friston House.

I have a passion for nursing, and it was always my aim to qualify as a registered nurse, which I achieved in 2015.

I have worked here at Friston House since 2019 as a Senior Nurse and in 2022 went on to become the head of unit in Nightingale Walk.

In July 2025, I will take on the role of Deputy Manager at Friston House.

I enjoy caring for others, promoting their comfort and well-being. I am enthusiastic about supporting the residents, their families and my colleagues.

My main aim is to ensure that the residents have a good quality of life in a safe environment, as well as ensuring a high standard of care is provided at all times.

Ewa Adamska
Ewa AdamskaJob Title:Unit Manager/Care PractitionerJoined: 2020

My name is Ewa and I am a Care Practitioner who is currently undertaking a Degree as an Assistant Practitioner. I am also acting as a Unit Manager on the Phoenix Rise Unit. I have long experience in Health and Social Care supported by national qualifications. I am passionate about my role and residents wellbeing.

I am progressing in my career and developing knowledge and skills. I am dedicated to my residents and aim to improve their quality of life and provide a safe environment. I want to maintain a friendly atmosphere for all residents and their families and support them to feel comfortable at Friston House.

I have been with Barchester since December 2020 and enjoy working with an experienced and excellent team of nurses and care staff.

I look forward to welcoming you at Friston House and feeling here at home.

Andrei Boruz
Andrei BoruzJob Title:Senior NurseJoined: 2020

My name is Andrei Boruz, and I am a dedicated Senior Nurse currently working at Friston House. I qualified as a nurse in 2014 and have since built my entire career within the nursing home sector. Throughout the years, I have developed a deep passion for delivering high-quality, person-centred care to residents.

I truly enjoy my profession and take great pride in being a nurse. For me, nursing is more than a job—it is a vocation that brings both fulfilment and purpose. I am committed to making a meaningful difference in the lives of the people I support every day.

I strongly believe that personalised care planning plays a vital role in improving safety while still respecting each resident’s dignity and independence. By consistently focusing on safe practices, I aim to promote a positive, supportive environment where both residents and staff feel confident, valued, and secure.

My goal is to use my knowledge and experience to create a warm, homely atmosphere where residents feel comfortable, respected, and well cared for. I also strive to support care staff and build strong relationships with residents’ families, ensuring that everyone feels involved and reassured.

Amy Chandler
Amy ChandlerJob Title:Home AdministratorJoined: 2026

My name is Amy. I joined Friston House in February 2026. I had previously worked as an Administrator in care.

I feel truly proud to be an Administrator here at Friston House Care Home. Every day, I have the privilege of working alongside an incredible team of dedicated staff who share my passion for providing the very best care.

For me, I believe every resident deserves to feel valued, respected and cared for as an individual, and that’s exactly what we strive for here at Friston House.

Janine Payne
Janine PayneJob Title:Administration AssistantJoined: 2020

Hi, I’m Janine, Admin Assistant and the homes Wellbeing Champion, I am the first point of call for enquiries and often will be the one to help guide you if your loved one is coming into our home. As Wellbeing Champion I am responsible for helping staff with any concerns they may have regarding their work, mental health or anything they may need guidance with. If you have any questions, I am the friendly face to help you at the Reception Desk.

Abin Babu
Abin BabuJob Title:ChefJoined: 2019

I am Abin, the Head Chef here at Friston House. I have enjoyed working as a professional chef for over 10 years and find the care industry a very rewarding environment. I am passionate about cooking with my specialist skill being desserts and pastries.

David Johnson
David JohnsonJob Title:Head of ActivitiesJoined: 2023

I’m David, I have been working at Friston House since December of 2023.

I have a background in the visitor attraction sector as an events and activities manager, working with families to create engaging, fun activities that result in long-lasting memories. I believe that care home activities should be just as fun, engaging, inclusive to all and worthwhile. Either as a group, self-led or on a one-to-one basis.

Denise Spencer
Denise SpencerJob Title:Senior Head HousekeeperJoined: 2024

Hi, I'm Denise

I started working at Friston House on December 24 as the head housekeeper. I have many years of cleaning and supervising behind me.

I love to work with my Team and support them so we can all provide a high standard of service to our residents. A clean, welcoming home is my priority. I also enjoy interacting with our residents and their families.

Adam Shilling
Adam ShillingJob Title:Head of MaintenanceJoined: 2026

Hi, my name is Adam Shilling. I am the head of Maintenance here at Friston House.

I had only just joined Barchester, but this was decided after some research into the company and, due to the reviews, after reading what they had to offer, I felt this was somewhere I would like to work, as they put the residents first. I have a wealth of knowledge and skills for maintenance in a care home setting.

I like to make the residents, the safety and cosmetics of the home my priority, as the communal areas and bedrooms are more like a home from home, and I will listen to the needs of the residents and their families to achieve this. Please do not be afraid to approach me if you have any requests regarding maintenance issues.

Manjit Dhaliwal
Manjit DhaliwalJob Title:Head of Unit (Phoenix Rise)Joined: 2020

My name is Manjit. I am the Head of Unit at Phoenix Rise Community, with extensive experience in health and social care and a passion for delivering high-quality, person-centred care. I joined Friston House in 2020 as a Care Assistant and, through dedication and continuous development, progressed to Team Leader before becoming Head of Unit.

I have achieved recognised qualifications in health and social care, most recently completing my NVQ Level 3, which has strengthened my leadership skills and professional practice. I remain committed to ongoing learning to ensure I provide the highest standards of care and leadership.

I take pride in building strong relationships with residents, families, and colleagues, fostering a culture of compassion, integrity, and excellence. My leadership is approachable and supportive, with a focus on empowering others and promoting teamwork.

I am passionate about creating a safe, welcoming environment where residents are treated with dignity, respect, and compassion. I am proud of my career progression and remain committed to leading by example, driving continuous improvement, and making a positive difference to the lives of those we support every day.

Tracy Cox
Tracy CoxJob Title:Head of Unit & Speak Up ChampionJoined: 2026

Hi, I’m Tracy. I am proud to share that I have dedicated the past ten years of my career to working at Friston. During this time, I have developed both personally and professionally, progressing through a number of rewarding roles within the organisation.

I began my journey at Friston as a Healthcare Assistant (HCA). In this role, I was committed to delivering high-quality care, ensuring the dignity, safety, and wellbeing of those we support. Working directly with patients and alongside the teams allowed me to build strength, resilience, and a deep understanding of person-centred care.

Through hard work and dedication, I progressed into the role of Team Leader. This position enabled me to further develop my leadership abilities, supporting and supervising staff, coordinating care, and ensuring that high standards were consistently maintained. I take pride in mentoring colleagues, promoting teamwork, and contributing to a positive and professional working environment.

I now proudly serve as a Speak Up Champion. In this role, I stand for openness, transparency, and a culture where staff feel safe and empowered to raise concerns or share ideas. I am passionate about an environment built on trust and mutual respect, where every voice matters. My ten years at Friston reflect my commitment to growth, leadership, and maintaining excellence in care. I am grateful for the opportunities I have had and remain dedicated to upholding the values and standards of the organisation.

Henry Fajobi
Henry FajobiJob Title:Care Assistant & Health and Safety ChampionJoined: 2026

Hello, I am Henry. I am a healthcare assistant at Friston House, Barchester, and I am also a Health and Safety Champion.

As a Health and Safety Champion, I ensure that the health and safety of Friston House is up to the standard required by doing regular monitoring of all necessary activities of the home. Health and safety is actually everyone’s responsibility and starts with every individual working in the home. Working with the manager, the maintenance unit and everyone as a whole has been an amazing adventure at Friston House, and I do appreciate everyone’s support.

Emma Carr
Emma CarrJob Title:Care Assistant & Dementia ChampionJoined: 2022

Hello there. I'm Emma. I've been working at Friston House for nine years now. I'm one of many healthcare assistants working at this brilliant home.

I am also a Dementia Champion, who, along with the supportive teams across the home and with the other champions, provides support to our residents and families. From dining room experiences, inclusive activities and sensory areas for those of our residents with advanced dementia.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Friston House Care Home to verify any information. View our terms and conditions. Barchester Friston House Care Home has an Enhanced Service -more info.