Barchester Friston House Care Home

414 City Way, Rochester ME1 2BQ
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9.9 146 Reviews
  • Barchester Friston House Care Home, Rochester
Friston House makes the most of pleasant grounds and a versatile interior to provide top quality nursing care and dementia care in a residential and nursing environment with professionals available round-the-clock.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.
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Care Provided by Barchester Friston House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 81 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1780

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Friston House Care Home to find out the exact price for your requirements.

Contact Barchester Friston House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Friston House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Ana Pasoi (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (81)
  • Couples/Companion Rooms (0)

Parking

  • Free parking on site

Barchester Friston House Care Home Reviews (146)

9.9

Barchester Friston House Care Home has a Review Score of 9.9 (9.850) out of 10, based on 50 reviews in the last 2 years.
Over all time Barchester Friston House Care Home has 146 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Barchester Friston House Care Home
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Total of 146, showing 121-140
Review from P M (Power of Attorney of Resident) published on 22 August 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
On the first view, the home appears clean. After 2 years I find it has a lack of staff who struggle with a number of residents under their care, they try very hard to meet their needs. Any issues I have I have discussed with the care managers and many problems have been resolved, however, I feel dental
care seems to be a problem with residents waiting up to six weeks before seeing the dentist. More attention needs to be implemented with checking feet, toenails etc.
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Review from J S (Son of Resident) published on 5 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been here for about a month. It's the happiest I've seen him. He loves the food. The staff are very friendly and professional and help with any queries myself, family and dad have. With my dad, being happy and having such a good relationship with the staff takes a lot of weight off of mine
and my family's shoulders. Thank you very much for making him feel like he is home.
Reply from Val Batten, Administrator at Barchester Friston House Care HomeThank you for your kind response and we are so glad Dad has settled so well. It's good to see both him and the family members happy.
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Review from David S (Son of Resident) published on 1 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family and I cannot thank the staff at both the residential and nursing parts of the home enough.
They were all very loving, caring and friendly. They always welcomed us with a smile and they gave my mother the best care possible. I will be forever grateful to them all.
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Review from M T (Wife of Resident) published on 18 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was in Friston House for six months. The nursing care he received was excellent, all the staff: cleaners, nurses etc were friendly and always had a kind word to me. There was a friendly/pleasant atmosphere amongst the staff/residents/visitors in the home. I thank you all.
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Review from John S (Son of Resident) published on 10 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
General care given is very good and very caring. Nothing is too much trouble for any of the staff even down to the cleaners, hence we have put another family member in their care.
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Review from Roy L (Son of Resident) published on 27 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything is great. Reception - décor, staff, food and comfort is all first class.
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Review from D S (Son of Resident) published on 27 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a first-rate care home without exception. The carers look after the residents extremely well and are always on hand to deal with any problems and offer help and advice. All residents are treated with dignity, the rooms and communal areas are spotlessly clean, good quality food and a range of
activities. The only slight criticism is that the management team could perhaps be more proactive in interacting with the residents rather than leaving this to the carers. This is by no means the cheapest home in the area, but I am more than happy that my mum is receiving the best possible level of care.
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Review from L B (Daughter of Resident) published on 20 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum went to Friston in November 2016 and has been very well looked after. She is at the end of her journey with dementia and the staff are very caring and helpful for all her needs and towards the family.
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Review from Charles F (Son of Resident) published on 20 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are totally satisfied with the care my mother receives. Issues that we raise are normally dealt with quickly.
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Review from Annie C (Daughter of Resident) published on 20 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been a resident in both residential and elderly frail provision at Friston House Care Centre. Mum is always treated with respect, kindness and professional and I am so happy to know that she is safe and very well cared for. Care homes are completely dependable on the quality fo their staff and
Friston House has an excellent team at all levels from management to cleaners and laundry staff. I looked at 21 care homes before, via recommendation and I found Friston House Care Centre thank you.
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Review from Barbara M (Friend of Resident) published on 20 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every member of staff pleasant, impressed by residents cooking with staff members. On each visit residents always seem to have been drinking tea and always given biscuits, doing puzzles and many activities. This is a lovely home and I would always say that it is a lovely home for a member of any family
member.
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Review from V P (Friend of Resident) published on 20 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As soon as you enter the home no urine smells as there sometimes are when you go in other homes. Staff are always pleasant, always greet you and are always engaged with residents. You only hear the bad things about nursing homes but this is exceptional in the care and how they interact with residents.
It is wonderful to see.
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Review from Janet J (Daughter of Resident) published on 15 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The review was very informative and dealt with in a pleasant manner. I was very happy with my fathers care plan. The home is excellent in many ways from cleanliness and general care of his needs.
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Review from Eileen J (Wife of Resident) published on 14 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very caring and when I leave my husband after visiting, I know he will be well looked after.
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Review from Valerie S (Daughter of Resident) published on 9 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum went into residential care in 2014 in 2016 we had to move her to memory lane as her vascular dementia had deteriorated thus not able to take care of her personal hygiene, feed herself or toileting needs. The staff and management took excellent care of her with dignity love and care until her
death on 6/2/17 and even then they guided us her family and initiated everything needed for the undertakers, thank you all so much.
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Review from Annette G (Daughter of Resident) published on 9 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother has been resident at this care home for almost three years. The home and its staff are exceptional. The care given to her has been wonderful. I cannot thank them enough.
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Review from P M (Son of Resident) published on 1 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was at Friston House for the last 8 months of her life, following a severe stroke. My wife and I selected it after looking at 7 other nursing homes locally. It was at the upper end of the price range, but not the most expensive. It was definitely the right choice.
There were no negatives
and many positives, notably the caring nature of staff and the quality of their work. All the staff seemed to know all the residents in depth and made sure they were kept as happy and comfortable as possible.
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Review from Carole H (Wife of Resident) published on 3 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband spent four months in nursing care. He has Parkinsons with Lewy body (not common) which meant he needed understanding and a lot of caring, which he received at Friston. My family and I were so pleased we found such a good home for him in his remaining days. Also, the staff gave us all support
and went beyond their jobs in all they did. Many thanks to them all.
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Review from Terence S (Friend of Resident) published on 24 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Every tine I have visited my friend I have found the staff and management to be helpful and accommodating. The building is always clean and tidy. The facilities there are very good. The staff are very patient and are always trying to get my friend to join in with the activities.
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Review from Jenni G (Sister of Resident) published on 23 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visit my sister on a weekly basis - she has early onset Alzheimer's. She is hard work for the carers as at aged 60 years, she is still strong and particularly difficult to handle. I have observed the carers being kind and affectionate with her - extremely patient when she is proving difficult with
her personal care - and inventive with their ideas in getting her to participate in various activities. The staff are always available to update me on relevant information on my sister and listen to any concerns I may have on her condition.
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Current Review Score: 9.9 (9.850)

Overview of Review Score

The Review Score of 9.9 (9.850) out of 10 for Barchester Friston House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 50 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.850 for Barchester Friston House Care Home is calculated as follows: ( (516 Excellents x 5) + (65 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 592 Ratings = 4.85
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Friston House Care Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2, which has been reached with 50 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Sep 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (72)

Meet the Team (8)

Ana

Ana Pasoi

Job Title: General Manager Joined: 2019

I’m Ana, the General Manager at Friston House and a passionate, dedicated nurse with a strong commitment to delivering high-quality, person-centred care. I’ve been a Registered Nurse since 2016 and have worked with Barchester since May 2019-a journey I’ve truly enjoyed and one that has allowed me to grow both personally and professionally.


Throughout my career, I’ve always been driven by a deep desire to make a real difference in people’s lives. My nursing background gives me a strong clinical foundation, but it’s my passion for leadership that allows me to support my team in delivering the best possible care. I believe in creating an environment where residents feel safe, respected, and truly at home, and where staff feel valued, supported, and empowered to do their best.
At Friston House, I work closely with a skilled multidisciplinary team to ensure that every aspect of care is tailored to each resident’s individual needs and preferences. Whether it’s supporting people with complex nursing needs or enhancing daily life through meaningful interactions, my goal is always to maintain the highest standards of care and dignity.
Leading Friston House is a privilege. I take great pride in building strong relationships with residents, families, and staff-and in fostering a culture of warmth, integrity, and excellence that truly reflects what great care should look like.

Adela

Adela Lupu

Job Title: Dedputy Manager Joined: 2019

Hi,


I'm Adela Lupu, Deputy Manager here at Friston House.


I have a passion for nursing, and it was always my aim to qualify as a registered nurse, which I achieved in 2015.


I have worked here at Friston House since 2019 as a Senior Nurse and in 2022 went on to become the head of unit in Nightingale Walk.


In July 2025, I will take on the role of Deputy Manager at Friston House.


I enjoy caring for others, promoting their comfort and well-being. I am enthusiastic about supporting the residents, their families and my colleagues.


My main aim is to ensure that the residents have a good quality of life in a safe environment, as well as ensuring a high standard of care is provided at all times.

Ewa

Ewa Adamska

Job Title: Unit Manager/Care Practitioner Joined: 2020

My name is Ewa and I am a Care Practitioner who is currently undertaking a Degree as an Assistant Practitioner. I am also acting as a Unit Manager on the Phoenix Rise Unit. I have long experience in Health and Social Care supported by national qualifications. I am passionate about my role and residents wellbeing.


I am progressing in my career and developing knowledge and skills. I am dedicated to my residents and aim to improve their quality of life and provide a safe environment. I want to maintain a friendly atmosphere for all residents and their families and support them to feel comfortable at Friston House.


I have been with Barchester since December 2020 and enjoy working with an experienced and excellent team of nurses and care staff.


I look forward to welcoming you at Friston House and feeling here at home.

Nicol

Nicol Nasturas

Job Title: Acting Unit Manager Joined: 2019

I am a Care Practitioner and also Acting Head of Unit on the Phoenix Rise Community. I have worked here in Friston House since 2019 and was employed as a carer. In 2024 I went on to become Head of Unit in Phoenix Rise .


I have previous experience in health and social care supported by internal qualifications in the home as well as independent external qualifications. I am passionate about my role and thrive to provide quality care for all residents. I am advancing in my career and continue to develop my knowledge and skills, which I have been able to do whilst actively working.


I am dedicated to the residents and aim to improve quality of life and provide a safe environment. I am motivated to ensure all residents receive a high standard of person centred care, safety and dignity.

Janine

Janine Payne

Job Title: Administration Assistant Joined: 2020

Hi, I’m Janine, Admin Assistant and the homes Wellbeing Champion, I am the first point of call for enquiries and often will be the one to help guide you if your loved one is coming into our home. As Wellbeing Champion I am responsible for helping staff with any concerns they may have regarding their work, mental health or anything they may need guidance with. If you have any questions, I am the friendly face to help you at the Reception Desk.

Abin

Abin Babu

Job Title: Chef Joined: 2019

I am Abin, the Head Chef here at Friston House. I have enjoyed working as a professional chef for over 10 years and find the care industry a very rewarding environment. I am passionate about cooking with my specialist skill being desserts and pastries.

David

David Johnson

Job Title: Head of Activities Joined: 2023

I’m David, I have been working at Friston House since December of 2023.


I have a background in the visitor attraction sector as an events and activities manager, working with families to create engaging, fun activities that result in long-lasting memories. I believe that care home activities should be just as fun, engaging, inclusive to all and worthwhile. Either as a group, self-led or on a one-to-one basis.

Denise

Denise Spencer

Job Title: Senior Head Housekeeper Joined: 2024

Hi, I'm Denise


I started working at Friston House on December 24 as the head housekeeper. I have many years of cleaning and supervising behind me.


I love to work with my Team and support them so we can all provide a high standard of service to our residents. A clean, welcoming home is my priority. I also enjoy interacting with our residents and their families.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Friston House Care Home to verify any information. View our terms and conditions. Barchester Friston House Care Home has an Enhanced Service - more info.