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Barchester Friston House Care Home

414 City Way, Rochester, Kent ME1 2BQ
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Fantastic care home, well maintained by staffStacey J(Granddaughter of Resident/Service User)
Barchester Friston House Care Home, Rochester
Friston House is very clean, well kept, welcoming and friendly with wonderful food from the chef! RDannielle J(Daughter of Resident/Service User)
Barchester Friston House Care Home, Rochester
Barchester Friston House Care Home, Rochester

Friston House makes the most of pleasant grounds and a versatile interior to provide top quality nursing care and dementia care in a residential and nursing environment with professionals available round-the-clock.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with...  

Care Provided by Barchester Friston House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 81 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,910N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

Contact Barchester Friston House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Ana Pasoi(General Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (81)

Parking

  • Free parking on site

Barchester Friston House Care Home Reviews (154)

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9.8

Barchester Friston House Care Home has a Review Score of 9.8 (9.834) out of 10, based on 52 reviews in the last 2 years. Over all time Barchester Friston House Care Home has 154 reviews.

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Review from A W (Son of Resident) published on 20 December 2022 Submitted via Postal Card
Overall Experience

My father's entry into the home was a traumatic experience for my family, especially my mother. Friston have guided and assisted with unbelievable compassion throughout this ongoing period. From the moment you enter the home, everyone seems to understand our situation and seems to have a moment for us as well as my father. I am unsure how we'd have managed to get this far without them. Thanks!

Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home
Dear Andrew,
Thank you for taking the time to tell us of your experience that you have had here at Friston House. The staff appreciate the comments that you have given them. It is a pleasure looking after your father.

Kind regards Sandra Verrell, General Manager.

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Review from Rene D (Son of Resident) published on 19 December 2022 Submitted via Website
Overall Experience

The staff are fantastic and make this care facility what it is; outstanding. The staff are all caring, helpful, friendly, professional and attentive, and are always willing to go the extra mile. It has been a great relief to be able to trust care staff after a traumatic experience in an NHS hospital and as soon as my Mum transferred to Friston House everything changed for the better. I am kept fully informed of all developments and staff are very responsive. The care is first class as is the food and ambience. The staff clearly work as a team which is so important. The explanation of my Mum having to be moved to palliative care was highly professional and compassionate and the staff have been proactive in seeking financial contributions from the financial authorities to help towards the costs of the care. I would recommend Friston House to anyone.

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Review from Beryl H (Sister of Resident) published on 30 August 2022 Submitted via Postal Card
Overall Experience

My sister has always been well cared for.

Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home
Dear Beryl, thank you so much for your lovely review; it is a pleasure to look after your sister here at Friston house. Its always good to be told that our residents are well looked after by their family.

Kind regards.

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Review from Nuala B (Daughter of Resident) published on 3 August 2022 Submitted via Website
Overall Experience

My sister found this lovely home for my mum. So on the 5th May 2022, myself and my sister and my husband took my mum there and were welcomed by the head of residential unit, top carer at the home. After two weeks my mum was moved upstairs to the nursing level as she was not very well. The nurses were all very pleasant to my mum to make her stay as comfortable as they could. The carers were all great and especially one lovely carer always made sure we as a family were looked after and were catered for too. And we always got a friendly hello from the head of residential unit. My mum’s stay was short at the care home as she passed away on 15 June 2022. It’s a very caring care home and very nicely decorated.

Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home

Dear Nuala, it was a pleasure meeting your mum and we knew very quickly that she was better placed in our nursing unit. All your family were gracious and supportive and clearly wanted the best for mum. It was a privilege to take care of your mum. Thank you for your Kind words.

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Review from Kevin H (Son of Resident) published on 27 July 2022 Submitted via Website
Overall Experience

My mum went into residential 2 years 3 months ago and was looked after exceptionally. Whilst covid happened, I can’t praise highly enough the staff and their attentiveness and communication to my concerns and requests. Super support from a great team. I would especially shout out with great thanks to three members of staff, in particular, for their continued support as I know my mum's needs are, shall I say, quite demanding. Many thanks to you.

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Review from K S (Daughter of Resident) published on 19 July 2022 Submitted via Website
Overall Experience

Friston House is a relaxed home-from-home environment. Staff members know the residents and care for them well. Residents are treated with dignity and respect. The menu choices are well thought out and enjoyed, with a range of choices available.

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Review from Laraine N (Daughter of Resident) published on 31 May 2022 Submitted via Website
Overall Experience

After suffering a stroke, Mum eventually went into Friston House in early February. The care she received there was outstanding. The staff were so very caring, efficient and friendly, and nothing was too much trouble. They made her final days the best that they could be. Even after her passing in April, I have received endless help and support. I cannot thank them enough.

Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home
Dear Loraine, thank you so much for the lovely review. The staff would like to thank you for your kind words as it was a pleasure caring for your mum. She will be missed very much.
Once again, thank you so much.

Kind regards.

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Review from David B (Husband of Resident) published on 27 May 2022 Submitted via Website
Overall Experience
My wife was admitted to Friston House Care Home in 2020 due to the severity of her Dementia. Fortunately, it gave the wonderful staff time to get her acclimatised and accept the new surroundings as "home" prior to the onset of Covid.
Without a doubt, I felt instant "peace of mind ", knowing that she was being cared for by staff at all levels, who were totally dedicated to looking after the wellbeing of their patients.
The nursing staff and carers in Memory Lane, are all heroes, having risen to the challenge of Covid, over and above their existing arduous duties. They work tirelessly as a team and inspire confidence with a smile. The nursing staff regularly keep you updated.
She enjoyed music and dancing until her mobility deteriorated. In her room, the thoughtful carers would ensure her TV was tuned to a music channel, even in her final days whilst bedridden.
My sincere thanks go to all staff.

I have no hesitation in recommending Friston House.

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Review from Peter C (Son of Resident) published on 26 April 2022 Submitted via Website
Overall Experience

We continue to be delighted with the compassion and care our mother receives, and she herself is genuinely happy in the home. She has made many friendships with staff and other residents and is clearly enjoying fulfilling days.

Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home

Thank you so much for your continued support of the home, Peter. We are so pleased that you continue to be content with the care that your mum is receiving here at Friston House. It is a pleasure to care for your mum, she is a lovely lady and deserves the best.

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Review from Karen L (Daughter of Resident) published on 12 January 2022 Submitted via Website
Overall Experience

I moved my mum to Friston House in Rochester back in June 2021 as her previous care home were unable to care for her due to her decline with her dementia. Since she has moved there she has improved so much as all of the staff are absolutely amazing. They have sorted out her medication which has done wonders for her wellbeing. Before she would not wash her hair, get dressed or shower, and now they have built up so much trust and care that she showers, washes her hair and gets dressed every day. She is also eating really well as the food is to a very high standard, and she has lots of tea throughout the day with the occasional cake and biscuits, which she loves. When I was able to visit my mum I can see what great care they take of her as well as the other residents and have so much patience. I just can't thank them all enough for what they have accomplished with her and I can now sleep well and breathe a sigh of relief to know that she is being looked after so fantastically.

Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home

Dear Karen, thank you for the fantastic review regarding your mum; she is a pleasure to look after. The team will be so pleased with your wonderful words of praise for the holistic care that she has received. You are right; she has settled in really well and definitely loves her cup of tea...  

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Review from R T (Husband of Resident) published on 21 December 2021 Submitted via Website
Overall Experience
My wife was there from November 2019 to July 2021. The manager there certainly went the extra mile. She prevented a nuisance caller from reaching my wife by insisting on a secret password before any connection. Although this caller was known to my wife, the manager insisted on helping and even told the caller that this was my wife's decision.
Such attention to detail prepared to protect her residents by any means.
One nurse, in particular, helped more than I can say.

Kind Regards

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Review from M F (Respite Resident) published on 27 October 2021 Submitted via Postal Card
Overall Experience

I returned home stronger than I went in. Generally speaking, the food menu was suitable but often the food offered differed from that published for the meal. The staff, especially the nurses, are friendly and helpful though I felt that some of the care workers were unsympathetic. Activities were suitably planned though card games eg cribbage or chess would have been welcome. Beds were not made every day and rooms were not cleaned every day.

Reply from Feedback Team, The Feedback Team at Barchester Friston House Care Home

Thank you for your feedback. Firstly we would like to thank you for your kind words regarding certain aspects of your stay and I am sorry to hear your experiences with Friston House did not always meet your expectations. I’m aware you had raised particular preferences when you first moved in and we...  

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Review from Anne-Marie H (Daughter of Resident) published on 29 September 2021 Submitted via Website
Overall Experience

Well, Mum transferred into Friston House on Tuesday, (it's now Thursday) from another care home in the area. The staff have been so friendly, in particular the Nurse. There have been others but I didn't catch your names, sorry. Mum has been moved because she now requires nursing care for advancing Dementia and part of our worries is her declining weight and refusal to eat sometimes. Staff were lovely and took time to listen to the things we thought Mum might like, (Mum no longer has speech so couldn't answer for herself). Within 5 minutes a whole range of food was bought in on a tray! Bright, airy and very clean room and a comfy mattress on the bed. When I spoke with staff on Wednesday she had already been in contact with Mum's GP and received her full medical history. Overall, very organised, efficient and knowledgeable. Staff seem happy and I think Mum will be happy here too.

Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home

Thank you so much for your lovely review of our Memory Lane community and your first impression of your mum moving into the home. I know it can be a worrying time when your loved one moves to care homes. Staff really do appreciate it when relatives take the time to send in such a wonderful review. Thank you once again. Kind regards.

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Review from Michelle J (Daughter of Resident) published on 29 July 2021 Submitted via Website
Overall Experience

I would like to pass on my sincere thanks to all the team who take care of my Dad. They do a fantastic job and we are extremely grateful for all that they do. It really means so much to us as a family to know that Dad is in such safe, caring hands. You truly are all amazing people! The home is always so welcoming and clean with happy and caring staff. I would have no hesitation in recommending Friston House if you are looking for nursing care for your loved one.

Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home
Dear Michelle
Thank you for the lovely review, it is great they you have taken the time to write this review for us. The staff and myself really appriciate you taking the time to do this. It is such an honour to be able to care for your dad, he is part of our extended family here.
Kind Regards

Sandra

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Review from Noreen D (Daughter of Resident) published on 5 March 2021 Submitted via Website
Overall Experience

My father was admitted to Friston House from hospital following an illness in June 20, which meant that he could no longer be cared for at home. I cannot recommend the home enough. The staff were wonderful, he settled in very quickly, the food and accommodation were fantastic. Every member of staff including carers, nurses, domestic, maintenance and administration went above and beyond during what has been difficult times for all. My heartfelt gratitude goes to everyone there for their wonderful caring and exemplary service.

Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home
Dear Noreen,
Thank you so much for your kind words, your father will be truly missed her at Friston House.
I am so glad your father's last months that were spent with us were so enjoyable for him. He very quickly settled with us and became part of our community.

The staff here are fully...  

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Review from Dannielle J (Daughter of Resident) published on 29 January 2021 Submitted via Website
Overall Experience
My mum has been a resident at Friston since 2020, Friston House is very clean, well kept, welcoming and friendly with wonderful food from the chef!
Receptionists are friendly, knew mine and mums name very quickly and were very welcoming and helpful every time I rang.

The head of residential and his team are amazing! The head of residential was very reassuring and easy to talk to if I had any concerns and would always ask if I and my family are ok as he understands the emotional roller coaster that we all go through as a family when our loved one is in a care home at this unsettling time during covid. The residential team are kind, caring, reassuring, friendly and nothing is too much trouble for them, they went out of their way to make sure my mum was happy and gave her a great deal of comfort when she was feeling sad, she was treated with dignity and respect and became very fond of the team I cannot thank all staff at Friston enough for looking after my mum so well! THANK YOU ALL!!!!

Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home
Dear Dannielle,
Thank you so much for your review, it means so much to the staff to receive such lovely reviews. I will ensure that Peter and his team see your review.

It has been a pleasure to have your mum here with us at Friston. We will really miss her and wish her all the best in her new care home, that is nearer to you and her family.

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Review from Susan K (Daughter of Resident) published on 22 December 2020 Submitted via Website
Overall Experience
Mum has been in Friston House for approx one and a half years. The nurses/carers/activity girls etc have been really good to Mum, always doing that extra bit, especially during lockdown to keep her happy and her spirits up.
Would highly recommend this care home. I feel happy knowing she is in good and caring hands.
Friston House has been made to look like a home from home with its cosy lounges, which are kept clean.

We have lots of experience with care homes, and I can honestly say we have been lucky to have Mum here.

Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home
Dear Sue,
Thank you so much for your lovely review; it means a lot when relatives take the time to leave a review. I know the staff have worked so hard over these difficult months looking after our residents. It is a pleasure looking after your mum.

Kind regards.

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Review from Karen L (Daughter of Resident) published on 23 November 2020 Submitted via Website
Overall Experience
My Mum has been in Friston House for nearly three years now and I have seen quite a few changes during this period, including the revamp, which was carried out to the highest level. The staff here are all excellent. They are all very caring and compassionate and treat residents with respect. Unfortunately, my Mum deteriorated during the lockdown and was moved from residential to memory lane. To start with, I was worried about the move and the effect it might have on her, leaving behind all the fabulous staff who had lovingly cared for her over the years. My mind was soon put at rest, as the staff on memory lane are all brilliant too. The head of the unit provides me with regular updates on Mum, such as what she has eaten and drunk. Friston House should be very proud of the team they have in place. They have also been very proactive re COVID and have put in place a COVID safe visiting room.

The only little moan I may have is the activities for the residents could be better.

Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home
Dear Karen
Thank you so much for your lovely review. I know the staff will be so pleased to read your review. It has indeed been very difficult for us all during the Covid pandemic. I am glad that you felt the move to Memory Lane was successful for your mum and the good care that she received on out Residential unit was continued onto our Memory Lane nursing unit.
Best Wishes

Sandra

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Review from Karen D (Daughter of Resident) published on 13 November 2020 Submitted via Website
Overall Experience

Mum unfortunately had to go into care during Covid which has been even harder for her and our family. All the staff in Friston House Care Centre have been fantastic. Such caring and friendly people who treat our mum with love and dignity. They have supported us as a family through this difficult time.

Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home

Thank you so much for your lovely review and your support during this difficult time during covid. It is a pleasure to look after your mum and the staff will be over the moon to receive such a lovely review. Kind regards.

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Review from Marion M (Wife of Resident) published on 9 October 2020 Submitted via Postal Card
Overall Experience

My husband received excellent care in the residential and memory units. All staff treated with respect at all times especially the difficult times. The support and care given to me, his wife, was excellent.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 05 September 2018
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveRequires improvement
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (28) & Events (6)

News
  • 17 Jun 2026

    A huge congratulations huge congratulations to our wonderful Head Housekeeper, Denise, who has been nominated for Employee of the month for June. Denise has been recognised by residents, relatives, and...

  • 09 Jun 2026

    We’re proud to share that our Hospitality Manager, Melvin, alongside Abin,our fantastic Head chef here at Friston House,recently attended the Care Show at London Excel During the event, they delivered...

  • 09 Jun 2026

    Employee of the Month-May A huge congratulations to our wonderful night colleague, Victoria, who has been nominated by both residents and colleagues as our Employee of the Month for May!...

Upcoming Events

Awards / Recognitions (78)

Accreditations

There are no accreditations posted yet for Barchester Friston House Care Home.

Meet the Team (14)

Ana Pasoi
Ana PasoiJob Title:General ManagerJoined: 2019

I’m Ana, the General Manager at Friston House and a passionate, dedicated nurse with a strong commitment to delivering high-quality, person-centred care. I’ve been a Registered Nurse since 2016 and have worked with Barchester since May 2019-a journey I’ve truly enjoyed and one that has allowed me to grow both personally and professionally.

Throughout my career, I’ve always been driven by a deep desire to make a real difference in people’s lives. My nursing background gives me a strong clinical foundation, but it’s my passion for leadership that allows me to support my team in delivering the best possible care. I believe in creating an environment where residents feel safe, respected, and truly at home, and where staff feel valued, supported, and empowered to do their best.
At Friston House, I work closely with a skilled multidisciplinary team to ensure that every aspect of care is tailored to each resident’s individual needs and preferences. Whether it’s supporting people with complex nursing needs or enhancing daily life through meaningful interactions, my goal is always to maintain the highest standards of care and dignity.

Leading Friston House is a privilege. I take great pride in building strong relationships with residents, families, and staff-and in fostering a culture of warmth, integrity, and excellence that truly reflects what great care should look like.

Adela Lupu
Adela LupuJob Title:Dedputy ManagerJoined: 2019

Hi,

I'm Adela Lupu, Deputy Manager here at Friston House.

I have a passion for nursing, and it was always my aim to qualify as a registered nurse, which I achieved in 2015.

I have worked here at Friston House since 2019 as a Senior Nurse and in 2022 went on to become the head of unit in Nightingale Walk.

In July 2025, I will take on the role of Deputy Manager at Friston House.

I enjoy caring for others, promoting their comfort and well-being. I am enthusiastic about supporting the residents, their families and my colleagues.

My main aim is to ensure that the residents have a good quality of life in a safe environment, as well as ensuring a high standard of care is provided at all times.

Ewa Adamska
Ewa AdamskaJob Title:Unit Manager/Care PractitionerJoined: 2020

My name is Ewa and I am a Care Practitioner who is currently undertaking a Degree as an Assistant Practitioner. I am also acting as a Unit Manager on the Phoenix Rise Unit. I have long experience in Health and Social Care supported by national qualifications. I am passionate about my role and residents wellbeing.

I am progressing in my career and developing knowledge and skills. I am dedicated to my residents and aim to improve their quality of life and provide a safe environment. I want to maintain a friendly atmosphere for all residents and their families and support them to feel comfortable at Friston House.

I have been with Barchester since December 2020 and enjoy working with an experienced and excellent team of nurses and care staff.

I look forward to welcoming you at Friston House and feeling here at home.

Andrei Boruz
Andrei BoruzJob Title:Senior NurseJoined: 2020

My name is Andrei Boruz, and I am a dedicated Senior Nurse currently working at Friston House. I qualified as a nurse in 2014 and have since built my entire career within the nursing home sector. Throughout the years, I have developed a deep passion for delivering high-quality, person-centred care to residents.

I truly enjoy my profession and take great pride in being a nurse. For me, nursing is more than a job—it is a vocation that brings both fulfilment and purpose. I am committed to making a meaningful difference in the lives of the people I support every day.

I strongly believe that personalised care planning plays a vital role in improving safety while still respecting each resident’s dignity and independence. By consistently focusing on safe practices, I aim to promote a positive, supportive environment where both residents and staff feel confident, valued, and secure.

My goal is to use my knowledge and experience to create a warm, homely atmosphere where residents feel comfortable, respected, and well cared for. I also strive to support care staff and build strong relationships with residents’ families, ensuring that everyone feels involved and reassured.

Amy Chandler
Amy ChandlerJob Title:Home AdministratorJoined: 2026

My name is Amy. I joined Friston House in February 2026. I had previously worked as an Administrator in care.

I feel truly proud to be an Administrator here at Friston House Care Home. Every day, I have the privilege of working alongside an incredible team of dedicated staff who share my passion for providing the very best care.

For me, I believe every resident deserves to feel valued, respected and cared for as an individual, and that’s exactly what we strive for here at Friston House.

Janine Payne
Janine PayneJob Title:Administration AssistantJoined: 2020

Hi, I’m Janine, Admin Assistant and the homes Wellbeing Champion, I am the first point of call for enquiries and often will be the one to help guide you if your loved one is coming into our home. As Wellbeing Champion I am responsible for helping staff with any concerns they may have regarding their work, mental health or anything they may need guidance with. If you have any questions, I am the friendly face to help you at the Reception Desk.

Abin Babu
Abin BabuJob Title:ChefJoined: 2019

I am Abin, the Head Chef here at Friston House. I have enjoyed working as a professional chef for over 10 years and find the care industry a very rewarding environment. I am passionate about cooking with my specialist skill being desserts and pastries.

David Johnson
David JohnsonJob Title:Head of ActivitiesJoined: 2023

I’m David, I have been working at Friston House since December of 2023.

I have a background in the visitor attraction sector as an events and activities manager, working with families to create engaging, fun activities that result in long-lasting memories. I believe that care home activities should be just as fun, engaging, inclusive to all and worthwhile. Either as a group, self-led or on a one-to-one basis.

Denise Spencer
Denise SpencerJob Title:Senior Head HousekeeperJoined: 2024

Hi, I'm Denise

I started working at Friston House on December 24 as the head housekeeper. I have many years of cleaning and supervising behind me.

I love to work with my Team and support them so we can all provide a high standard of service to our residents. A clean, welcoming home is my priority. I also enjoy interacting with our residents and their families.

Adam Shilling
Adam ShillingJob Title:Head of MaintenanceJoined: 2026

Hi, my name is Adam Shilling. I am the head of Maintenance here at Friston House.

I had only just joined Barchester, but this was decided after some research into the company and, due to the reviews, after reading what they had to offer, I felt this was somewhere I would like to work, as they put the residents first. I have a wealth of knowledge and skills for maintenance in a care home setting.

I like to make the residents, the safety and cosmetics of the home my priority, as the communal areas and bedrooms are more like a home from home, and I will listen to the needs of the residents and their families to achieve this. Please do not be afraid to approach me if you have any requests regarding maintenance issues.

Manjit Dhaliwal
Manjit DhaliwalJob Title:Head of Unit (Phoenix Rise)Joined: 2020

My name is Manjit. I am the Head of Unit at Phoenix Rise Community, with extensive experience in health and social care and a passion for delivering high-quality, person-centred care. I joined Friston House in 2020 as a Care Assistant and, through dedication and continuous development, progressed to Team Leader before becoming Head of Unit.

I have achieved recognised qualifications in health and social care, most recently completing my NVQ Level 3, which has strengthened my leadership skills and professional practice. I remain committed to ongoing learning to ensure I provide the highest standards of care and leadership.

I take pride in building strong relationships with residents, families, and colleagues, fostering a culture of compassion, integrity, and excellence. My leadership is approachable and supportive, with a focus on empowering others and promoting teamwork.

I am passionate about creating a safe, welcoming environment where residents are treated with dignity, respect, and compassion. I am proud of my career progression and remain committed to leading by example, driving continuous improvement, and making a positive difference to the lives of those we support every day.

Tracy Cox
Tracy CoxJob Title:Head of Unit & Speak Up ChampionJoined: 2026

Hi, I’m Tracy. I am proud to share that I have dedicated the past ten years of my career to working at Friston. During this time, I have developed both personally and professionally, progressing through a number of rewarding roles within the organisation.

I began my journey at Friston as a Healthcare Assistant (HCA). In this role, I was committed to delivering high-quality care, ensuring the dignity, safety, and wellbeing of those we support. Working directly with patients and alongside the teams allowed me to build strength, resilience, and a deep understanding of person-centred care.

Through hard work and dedication, I progressed into the role of Team Leader. This position enabled me to further develop my leadership abilities, supporting and supervising staff, coordinating care, and ensuring that high standards were consistently maintained. I take pride in mentoring colleagues, promoting teamwork, and contributing to a positive and professional working environment.

I now proudly serve as a Speak Up Champion. In this role, I stand for openness, transparency, and a culture where staff feel safe and empowered to raise concerns or share ideas. I am passionate about an environment built on trust and mutual respect, where every voice matters. My ten years at Friston reflect my commitment to growth, leadership, and maintaining excellence in care. I am grateful for the opportunities I have had and remain dedicated to upholding the values and standards of the organisation.

Henry Fajobi
Henry FajobiJob Title:Care Assistant & Health and Safety ChampionJoined: 2026

Hello, I am Henry. I am a healthcare assistant at Friston House, Barchester, and I am also a Health and Safety Champion.

As a Health and Safety Champion, I ensure that the health and safety of Friston House is up to the standard required by doing regular monitoring of all necessary activities of the home. Health and safety is actually everyone’s responsibility and starts with every individual working in the home. Working with the manager, the maintenance unit and everyone as a whole has been an amazing adventure at Friston House, and I do appreciate everyone’s support.

Emma Carr
Emma CarrJob Title:Care Assistant & Dementia ChampionJoined: 2022

Hello there. I'm Emma. I've been working at Friston House for nine years now. I'm one of many healthcare assistants working at this brilliant home.

I am also a Dementia Champion, who, along with the supportive teams across the home and with the other champions, provides support to our residents and families. From dining room experiences, inclusive activities and sensory areas for those of our residents with advanced dementia.

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