Barchester Friston House Care Home

414 City Way, Rochester ME1 2BQ
Review Us
9.8 132 Reviews
  • Barchester Friston House Care Home, Rochester
Friston House makes the most of pleasant grounds and a versatile interior to provide top quality nursing care and dementia care in a residential and nursing environment with professionals available round-the-clock.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 81 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1624

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Friston House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Ana Pasoi (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (81)
  • Couples/Companion Rooms (0)

Parking

  • Free parking on site

Barchester Friston House Care Home Reviews (132)

9.8

Barchester Friston House Care Home has a Review Score of 9.8 (9.823) out of 10, based on 42 reviews in the last 2 years.
Over all time Barchester Friston House Care Home has 132 reviews.

Overall Experience
  • 101
  • 30
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Date Published
  • 132
  • 10
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  • 42
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Reviewer Connection to Barchester Friston House Care Home
  • 58
  • 26
  • 10
  • 5
  • 4
  • 4
  • 4
  • 3
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
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  • 1
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Total of 132, showing 81-100
Review from Liz F (Daughter of Resident) published on 16 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very big thank you to the head of residential and his team. You have not only cared for my mum through what is a very difficult time, but you have also reassured myself and my family that she is happy and safe. We have phoned her everyday and she has sounded extremely happy. Thank you to the head
chef and his team for the wonderful and nutritious food, you still maintain a high standard. I haven’t met the new manager yet. I have always been reassured at Christmas by the deputy/acting manager that the standards will continue to be maintained at a high level and this has proven to be the case. Thank you all again.
Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home

Thank you so much for your kind words; it is very much appreciated in these challenging times.
I will pass on your thanks to all the staff here.
May I return the good wishes to you and the rest of your family and stay safe and I hope to meet you soon.

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Review from D H (Nephew of Resident) published on 18 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We cannot say thank you enough for the care given to our uncle during his stay at Friston House Care Centre until his passing.
Anna and her team were amazing and caring. They always had time for us as well as our uncle.
We would highly recommend this home. Thank you doesn't seem enough!
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Review from Steven P (Son of Resident) published on 4 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care and support from extremely professional and efficient staff. Individual staff members treated my Mum with dignity and sensitivity. The property is modern, purpose-built and has recently been redecorated to a high standard. No one really wants to be here but the arrangements make it as
bearable as possible. No hesitation to recommend.
Reply from Mary Oyefeso, Acting General Manager at Barchester Friston House Care Home

Thank you very much for the lovely feedback.
The staff would be so happy to read this.
It was a pleasure to look after mum.
Thank you.

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Review from N T (Niece of Resident) published on 27 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff were good and caring and put the resident's interest at heart. During this time, decorating was going on and areas were sometimes dusty but to be expected. Thank you, everyone.
Reply from Mary Oyefeso, Acting General Manager at Barchester Friston House Care Home

Thank you very much for your kind word, we really appreciate it.

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Review from Maria K (Niece of Resident) published on 23 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely, caring staff. Communication is lovely. Beautiful surroundings, the food looked out of this world.
Reply from Sharon Meaney, General Manager at Barchester Friston House Care Home

Thank you for taking the time to review us. We really appreciate your kind words and the staff love knowing you are happy with the care and support given.

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Review from Sue P (Daughter of Resident) published on 21 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was bedridden during the 18 months she was at Friston House. The carers and nurses all showed her compassion and support. Mum enjoyed the meals. During mum's last two weeks of life, both mum and the family were given practical and emotional support. Thank you.
Reply from Sharon Meaney, General Manager at Barchester Friston House Care Home

Thank you for your kind words, we very much appreciate you taking the time to review us. Our staff are always happy to have their hard work acknowledged.

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Review from H B (Daughter of Resident) published on 22 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at Friston are excellent. They have given my mum the highest degree of care, love and compassion and made this horrible journey for mum and me so much more bearable. Thank you so much, you are all heroes.
Reply from Sharon Meaney, Peripatetic Manager at Barchester Friston House Care Home

Thank you for taking the time to send in your kind review. The team here at Friston House very much appreciate the acknowledgement of their excellent care and commitment to our residents. Thank you once again for taking the time to share your experience.

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Review from Philip W (Brother of Resident) published on 9 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been a resident in the nursing unit for several months since December. All the staff from the cleaners to the care staff and nurses and the unit manager have given my sister the highest possible degree of care, love and compassion that I or she could possibly have hoped for. Thank you
for your perfect place of safety.
Reply from Sharon Meaney, Peripatetic Manager at Barchester Friston House Care Home

Thank you for your kind words, we very much appreciate your acknowledgement of our standards of care.

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Review from Tania L (Daughter of Resident) published on 7 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Complete care plan review due to deterioration of medical condition and degeneration of mobility.
Professional and productive. Listened to my needs/expectations for my mum. Explained thoroughly process and agreed a comprehensive action plan.
Reply from Sharon Meaney, Peripatetic Manager at Barchester Friston House Care Home

Thank you so much for your positive comments. We are pleased that you felt we listened and understood your mum's needs.

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Review from J T (Daughter of Resident) published on 31 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was only at the home for a short time for "end of life" care. The staff were kind, caring, compassionate and very gentle in their care. At the point of my mother's death, the staff took time to comfort and care for both my sister and myself.
Reply from Sharon Meaney, Peripatetic Manager at Barchester Friston House Care Home

Thank you for your kind words. The team very much appreciate the recognition.

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Review from Derek W (Resident) published on 12 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff who provide the services are dedicated in their work.
Meals provided are sometimes undercooked.
Due to the various degrees of illness, it is a problem to provide activities to accommodate all residents.
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Review from R C (Daughter of Resident) published on 20 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff were brilliant and patient with my mother who had dementia. They did their very best to ensure my mother was happy, healthy and safe. When my mother's time came they not only monitored her to ensure great end of life care but also ensured we were and all our family were cared for as well,
including tea and sandwiches. They were marvellous and amazing to our mother and all our family.
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Review from Jennifer J (Resident) published on 9 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the activity team to be very friendly and always ready to keep one's spirits high. They are always finding activities to stimulate people's imaginations - whether it is craftwork cookery, general knowledge quizzes and entertainment. Everything is within people's capabilities and to boost their
confidence. I would say this is an important part of folks living in Barchester Friston House Care Centre and os enjoyed by many. Keep up the good work! Support them, please.
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Review from Wendy B (Daughter of Resident) published on 15 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From what we have seen, the staff do their best to look after all the residents and are very friendly and helpful.
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Review from Derrick C (Husband of Resident) published on 27 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and compassion received were exemplary. The staff both medical and care staff were absolutely wonderful cannot praise the care home enough. The management and all the staff were so helpful.
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Review from Pauline J (Wife of Resident) published on 25 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found the home to be very accommodating to my husband's needs. Sadly my husband passed away and was treated with dignity. The staff at Friston are kind, caring, loving and work so hard to keep the resident's comfortable and happy. I would recommend Friston House.
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Review from R A (Daughter of Resident) published on 20 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother had been resident at Friston House for almost two years, during which time her care had been very good. Sadly she reached the end of her life at the beginning of September and was treated with the utmost care and consideration during her final days.
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Review from Patricia W (Daughter of Resident) published on 1 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum moved into the home (Friston House) on 11th April 2018 and died on 22nd June 2018.
Although it was a short time, it was a comfort to know she was treated so well and with respect. The staff were very friendly and welcoming, I always felt calm when I visited, knowing she was in such safe hands.
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Review from Carol P (Daughter of Resident) published on 20 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I had to make the sad decision to place my mother in a care home, as she was suffering from dementia at the age of 90, the first time I visited Friston House care Home I was very pleasantly surprised. Everybody was extremely helpful and assuring in the care that my mother would get in the home.
Staff were wonderful from the cleaners up to the top management.
A great atmosphere here from the off.
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Review from Sharon O (Daughter of Resident) published on 16 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad was placed in Friston House in Dec 17 from hospital. I was apprehensive but very quickly had my fears put to rest. Everyone was very friendly and caring. It didn't matter what time of the day I was visiting, someone was always popping in to check on Dad. His room was clean and pleasant. His personal
hygiene was good and the medical care was available when needed.
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Current Review Score: 9.8 (9.823)

Overview of Review Score

The Review Score of 9.8 (9.823) out of 10 for Barchester Friston House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.823 for Barchester Friston House Care Home is calculated as follows: ( (420 Excellents x 5) + (68 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 497 Ratings = 4.823
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Friston House Care Home is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2, which has been reached with 42 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Sep 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (68)

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Meet the Team (10)

Ana

Ana Pasoi

Job Title: General Manager Joined: 2019

I’m Ana, the General Manager at Friston House and a passionate, dedicated nurse with a strong commitment to delivering high-quality, person-centred care. I’ve been a Registered Nurse since 2016 and have worked with Barchester since May 2019-a journey I’ve truly enjoyed and one that has allowed me to grow both personally and professionally.


Throughout my career, I’ve always been driven by a deep desire to make a real difference in people’s lives. My nursing background gives me a strong clinical foundation, but it’s my passion for leadership that allows me to support my team in delivering the best possible care. I believe in creating an environment where residents feel safe, respected, and truly at home, and where staff feel valued, supported, and empowered to do their best.
At Friston House, I work closely with a skilled multidisciplinary team to ensure that every aspect of care is tailored to each resident’s individual needs and preferences. Whether it’s supporting people with complex nursing needs or enhancing daily life through meaningful interactions, my goal is always to maintain the highest standards of care and dignity.
Leading Friston House is a privilege. I take great pride in building strong relationships with residents, families, and staff-and in fostering a culture of warmth, integrity, and excellence that truly reflects what great care should look like.

Becky

Becky Farrell

Job Title: Home Administrator Joined: 2025

My name is Becky, I’m the Home Administrator at Friston House Care Home I have a strong background in healthcare administration with over 25 years of experience.


Over the years, I’ve had the privilege of working in various roles, including managing teams and supporting services within the NHS and private sector. My focus has always been on ensuring smooth operations, supporting staff, and maintaining high standards of service delivery. Now, I’m at Friston House, where I’m dedicated to supporting my colleagues, and most importantly, helping residents, families, and friends navigate life in the care home.


I’m here to offer support and guidance to those who are living in or considering care with us.

Adela

Adela Lupu

Job Title: Dedputy Manager Joined: 2019

Hi,


I'm Adela Lupu, Deputy Manager here at Friston House.


I have a passion for nursing, and it was always my aim to qualify as a registered nurse, which I achieved in 2015.


I have worked here at Friston House since 2019 as a Senior Nurse and in 2022 went on to become the head of unit in Nightingale Walk.


In July 2025, I will take on the role of Deputy Manager at Friston House.


I enjoy caring for others, promoting their comfort and well-being. I am enthusiastic about supporting the residents, their families and my colleagues.


My main aim is to ensure that the residents have a good quality of life in a safe environment, as well as ensuring a high standard of care is provided at all times.

Ewa

Ewa Adamska

Job Title: Unit Manager/Care Practitioner Joined: 2020

My name is Ewa and I am a Care Practitioner who is currently undertaking a Degree as an Assistant Practitioner. I am also acting as a Unit Manager on the Phoenix Rise Unit. I have long experience in Health and Social Care supported by national qualifications. I am passionate about my role and residents wellbeing.


I am progressing in my career and developing knowledge and skills. I am dedicated to my residents and aim to improve their quality of life and provide a safe environment. I want to maintain a friendly atmosphere for all residents and their families and support them to feel comfortable at Friston House.


I have been with Barchester since December 2020 and enjoy working with an experienced and excellent team of nurses and care staff.


I look forward to welcoming you at Friston House and feeling here at home.

Nicol

Nicol Nasturas

Job Title: Acting Unit Manager Joined: 2019

I am a Care Practitioner and also Acting Head of Unit on the Phoenix Rise Community. I have worked here in Friston House since 2019 and was employed as a carer. In 2024 I went on to become Head of Unit in Phoenix Rise .


I have previous experience in health and social care supported by internal qualifications in the home as well as independent external qualifications. I am passionate about my role and thrive to provide quality care for all residents. I am advancing in my career and continue to develop my knowledge and skills, which I have been able to do whilst actively working.


I am dedicated to the residents and aim to improve quality of life and provide a safe environment. I am motivated to ensure all residents receive a high standard of person centred care, safety and dignity.

Janine

Janine Payne

Job Title: Administration Assistant Joined: 2020

Hi, I’m Janine, Admin Assistant and the homes Wellbeing Champion, I am the first point of call for enquiries and often will be the one to help guide you if your loved one is coming into our home. As Wellbeing Champion I am responsible for helping staff with any concerns they may have regarding their work, mental health or anything they may need guidance with. If you have any questions, I am the friendly face to help you at the Reception Desk.

Abin

Abin Babu

Job Title: Chef Joined: 2019

I am Abin, the Head Chef here at Friston House. I have enjoyed working as a professional chef for over 10 years and find the care industry a very rewarding environment. I am passionate about cooking with my specialist skill being desserts and pastries.

David

David Johnson

Job Title: Head of Activities Joined: 2023

I’m David, I have been working at Friston House since December of 2023.


I have a background in the visitor attraction sector as an events and activities manager, working with families to create engaging, fun activities that result in long-lasting memories. I believe that care home activities should be just as fun, engaging, inclusive to all and worthwhile. Either as a group, self-led or on a one-to-one basis.

Colin

Colin Porter

Job Title: Head of Maintenance Joined: 2024

My Name is Colin. I have just taken on the role as the New Head of Maintenance

A role I am dedicated to doing the best within my role.


My experience began at college where I undertook an apprenticeship in Carpentry and Joinery. I achieved City and Guilds and advanced City and Guilds.


I have helped build B&Q stores and travelled the world Working in five-star Hotels, for the last two years in the care industry as a maintenance operative.


You will always see me with a smile and be happy to help the residents and staff feel safe in the home.
If you have a leaky tap or need a picture hanging…..
I‘m your man.

Denise

Denise Spencer

Job Title: Senior Head Housekeeper Joined: 2024

Hi, I'm Denise


I started working at Friston House on December 24 as the head housekeeper. I have many years of cleaning and supervising behind me.


I love to work with my Team and support them so we can all provide a high standard of service to our residents. A clean, welcoming home is my priority. I also enjoy interacting with our residents and their families.

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