
Fantastic care home, well maintained by staffStacey J(Granddaughter of Resident/Service User)

Friston House is very clean, well kept, welcoming and friendly with wonderful food from the chef! RDannielle J(Daughter of Resident/Service User)


Fantastic care home, well maintained by staffStacey J(Granddaughter of Resident/Service User)

Friston House is very clean, well kept, welcoming and friendly with wonderful food from the chef! RDannielle J(Daughter of Resident/Service User)


Friston House makes the most of pleasant grounds and a versatile interior to provide top quality nursing care and dementia care in a residential and nursing environment with professionals available round-the-clock.
A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.
All staff are carefully chosen and well-qualified to achieve the best standards, with...
Care Provided by Barchester Friston House Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 81 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
The price(s) shown are provided by the care home. Contact Barchester Friston House Care Home for full pricing details and T&Cs.
Contact Barchester Friston House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Ana Pasoi(General Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2019
Room Information
- Single Rooms (81)
Parking
- Free parking on site
Barchester Friston House Care Home Reviews (154)
Barchester Friston House Care Home has a Review Score of 9.8 (9.834) out of 10, based on 52 reviews in the last 2 years.
Over all time Barchester Friston House Care Home has 154 reviews.
So with love and gratitude to all at Friston House.
Thank you so much for your kind words; it was a pleasure to have been able to look after your brother. In this difficult time, I am so pleased that you were able to have this precious time with him.
My father has been a resident for over a year and has been very well cared for. All the staff are very friendly, and nothing is too much bother. This has been very evident in the latest crisis where we have been unable to visit. It is very reassuring to know that he is safe and well.
Thank you very much for your fantastic review, all the staff work hard here to give the residents the best care and happiest lives, especially as you say in these challenging times. Your kind comments mean so much to the staff here.
Kind regards,
Sandra.
A very big thank you to the head of residential and his team. You have not only cared for my mum through what is a very difficult time, but you have also reassured myself and my family that she is happy and safe. We have phoned her everyday and she has sounded extremely happy. Thank you to the head chef and his team for the wonderful and nutritious food, you still maintain a high standard. I haven’t met the new manager yet. I have always been reassured at Christmas by the deputy/acting manager that the standards will continue to be maintained at a high level and this has proven to be the case. Thank you all again.
I will pass on your thanks to all the staff here.
May I return the good wishes to you and the rest of your family and stay safe and I hope to meet you soon.
Anna and her team were amazing and caring. They always had time for us as well as our uncle.
We would highly recommend this home. Thank you doesn't seem enough!
Excellent care and support from extremely professional and efficient staff. Individual staff members treated my Mum with dignity and sensitivity. The property is modern, purpose-built and has recently been redecorated to a high standard. No one really wants to be here but the arrangements make it as bearable as possible. No hesitation to recommend.
The staff would be so happy to read this.
It was a pleasure to look after mum.
Thank you.
The staff were good and caring and put the resident's interest at heart. During this time, decorating was going on and areas were sometimes dusty but to be expected. Thank you, everyone.
Thank you very much for your kind word, we really appreciate it.
Lovely, caring staff. Communication is lovely. Beautiful surroundings, the food looked out of this world.
Thank you for taking the time to review us. We really appreciate your kind words and the staff love knowing you are happy with the care and support given.
Mum was bedridden during the 18 months she was at Friston House. The carers and nurses all showed her compassion and support. Mum enjoyed the meals. During mum's last two weeks of life, both mum and the family were given practical and emotional support. Thank you.
Thank you for your kind words, we very much appreciate you taking the time to review us. Our staff are always happy to have their hard work acknowledged.
The staff at Friston are excellent. They have given my mum the highest degree of care, love and compassion and made this horrible journey for mum and me so much more bearable. Thank you so much, you are all heroes.
Thank you for taking the time to send in your kind review. The team here at Friston House very much appreciate the acknowledgement of their excellent care and commitment to our residents. Thank you once again for taking the time to share your experience.
My sister has been a resident in the nursing unit for several months since December. All the staff from the cleaners to the care staff and nurses and the unit manager have given my sister the highest possible degree of care, love and compassion that I or she could possibly have hoped for. Thank you for your perfect place of safety.
Thank you for your kind words, we very much appreciate your acknowledgement of our standards of care.
Professional and productive. Listened to my needs/expectations for my mum. Explained thoroughly process and agreed a comprehensive action plan.
Thank you so much for your positive comments. We are pleased that you felt we listened and understood your mum's needs.
My mother was only at the home for a short time for "end of life" care. The staff were kind, caring, compassionate and very gentle in their care. At the point of my mother's death, the staff took time to comfort and care for both my sister and myself.
Thank you for your kind words. The team very much appreciate the recognition.
Meals provided are sometimes undercooked.
Due to the various degrees of illness, it is a problem to provide activities to accommodate all residents.
The staff were brilliant and patient with my mother who had dementia. They did their very best to ensure my mother was happy, healthy and safe. When my mother's time came they not only monitored her to ensure great end of life care but also ensured we were and all our family were cared for as well, including tea and sandwiches. They were marvellous and amazing to our mother and all our family.
I find the activity team to be very friendly and always ready to keep one's spirits high. They are always finding activities to stimulate people's imaginations - whether it is craftwork cookery, general knowledge quizzes and entertainment. Everything is within people's capabilities and to boost their confidence. I would say this is an important part of folks living in Barchester Friston House Care Centre and os enjoyed by many. Keep up the good work! Support them, please.
From what we have seen, the staff do their best to look after all the residents and are very friendly and helpful.
The care and compassion received were exemplary. The staff both medical and care staff were absolutely wonderful cannot praise the care home enough. The management and all the staff were so helpful.
I found the home to be very accommodating to my husband's needs. Sadly my husband passed away and was treated with dignity. The staff at Friston are kind, caring, loving and work so hard to keep the resident's comfortable and happy. I would recommend Friston House.
My mother had been resident at Friston House for almost two years, during which time her care had been very good. Sadly she reached the end of her life at the beginning of September and was treated with the utmost care and consideration during her final days.
Although it was a short time, it was a comfort to know she was treated so well and with respect. The staff were very friendly and welcoming, I always felt calm when I visited, knowing she was in such safe hands.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 September 2018Good
- CaringGood
- EffectiveGood
- ResponsiveRequires improvement
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (28) & Events (6)
- 17 Jun 2026
A huge congratulations huge congratulations to our wonderful Head Housekeeper, Denise, who has been nominated for Employee of the month for June. Denise has been recognised by residents, relatives, and...
- 09 Jun 2026
We’re proud to share that our Hospitality Manager, Melvin, alongside Abin,our fantastic Head chef here at Friston House,recently attended the Care Show at London Excel During the event, they delivered...
- 09 Jun 2026
Employee of the Month-May A huge congratulations to our wonderful night colleague, Victoria, who has been nominated by both residents and colleagues as our Employee of the Month for May!...
- 12 Aug 2026Organiser: Barchester Friston House Care Home
- 13 Aug 2026Organiser: Barchester Friston House Care Home
- 13 Aug 2026Organiser: Barchester Friston House Care Home
Awards / Recognitions (78)
- 24 Jun 2026Recipient: Barchester Friston House Care Home
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
Accreditations
There are no accreditations posted yet for Barchester Friston House Care Home.
Meet the Team (14)

I’m Ana, the General Manager at Friston House and a passionate, dedicated nurse with a strong commitment to delivering high-quality, person-centred care. I’ve been a Registered Nurse since 2016 and have worked with Barchester since May 2019-a journey I’ve truly enjoyed and one that has allowed me to grow both personally and professionally.
Throughout my career, I’ve always been driven by a deep desire to make a real difference in people’s lives. My nursing background gives me a strong clinical foundation, but it’s my passion for leadership that allows me to support my team in delivering the best possible care. I believe in creating an environment where residents feel safe, respected, and truly at home, and where staff feel valued, supported, and empowered to do their best.At Friston House, I work closely with a skilled multidisciplinary team to ensure that every aspect of care is tailored to each resident’s individual needs and preferences. Whether it’s supporting people with complex nursing needs or enhancing daily life through meaningful interactions, my goal is always to maintain the highest standards of care and dignity.
Leading Friston House is a privilege. I take great pride in building strong relationships with residents, families, and staff-and in fostering a culture of warmth, integrity, and excellence that truly reflects what great care should look like.

Hi,
I'm Adela Lupu, Deputy Manager here at Friston House.
I have a passion for nursing, and it was always my aim to qualify as a registered nurse, which I achieved in 2015.
I have worked here at Friston House since 2019 as a Senior Nurse and in 2022 went on to become the head of unit in Nightingale Walk.
In July 2025, I will take on the role of Deputy Manager at Friston House.
I enjoy caring for others, promoting their comfort and well-being. I am enthusiastic about supporting the residents, their families and my colleagues.
My main aim is to ensure that the residents have a good quality of life in a safe environment, as well as ensuring a high standard of care is provided at all times.

My name is Ewa and I am a Care Practitioner who is currently undertaking a Degree as an Assistant Practitioner. I am also acting as a Unit Manager on the Phoenix Rise Unit. I have long experience in Health and Social Care supported by national qualifications. I am passionate about my role and residents wellbeing.
I am progressing in my career and developing knowledge and skills. I am dedicated to my residents and aim to improve their quality of life and provide a safe environment. I want to maintain a friendly atmosphere for all residents and their families and support them to feel comfortable at Friston House.
I have been with Barchester since December 2020 and enjoy working with an experienced and excellent team of nurses and care staff.
I look forward to welcoming you at Friston House and feeling here at home.

My name is Andrei Boruz, and I am a dedicated Senior Nurse currently working at Friston House. I qualified as a nurse in 2014 and have since built my entire career within the nursing home sector. Throughout the years, I have developed a deep passion for delivering high-quality, person-centred care to residents.
I truly enjoy my profession and take great pride in being a nurse. For me, nursing is more than a job—it is a vocation that brings both fulfilment and purpose. I am committed to making a meaningful difference in the lives of the people I support every day.
I strongly believe that personalised care planning plays a vital role in improving safety while still respecting each resident’s dignity and independence. By consistently focusing on safe practices, I aim to promote a positive, supportive environment where both residents and staff feel confident, valued, and secure.
My goal is to use my knowledge and experience to create a warm, homely atmosphere where residents feel comfortable, respected, and well cared for. I also strive to support care staff and build strong relationships with residents’ families, ensuring that everyone feels involved and reassured.

My name is Amy. I joined Friston House in February 2026. I had previously worked as an Administrator in care.
I feel truly proud to be an Administrator here at Friston House Care Home. Every day, I have the privilege of working alongside an incredible team of dedicated staff who share my passion for providing the very best care.
For me, I believe every resident deserves to feel valued, respected and cared for as an individual, and that’s exactly what we strive for here at Friston House.

Hi, I’m Janine, Admin Assistant and the homes Wellbeing Champion, I am the first point of call for enquiries and often will be the one to help guide you if your loved one is coming into our home. As Wellbeing Champion I am responsible for helping staff with any concerns they may have regarding their work, mental health or anything they may need guidance with. If you have any questions, I am the friendly face to help you at the Reception Desk.

I am Abin, the Head Chef here at Friston House. I have enjoyed working as a professional chef for over 10 years and find the care industry a very rewarding environment. I am passionate about cooking with my specialist skill being desserts and pastries.

I’m David, I have been working at Friston House since December of 2023.
I have a background in the visitor attraction sector as an events and activities manager, working with families to create engaging, fun activities that result in long-lasting memories. I believe that care home activities should be just as fun, engaging, inclusive to all and worthwhile. Either as a group, self-led or on a one-to-one basis.

Hi, I'm Denise
I started working at Friston House on December 24 as the head housekeeper. I have many years of cleaning and supervising behind me.
I love to work with my Team and support them so we can all provide a high standard of service to our residents. A clean, welcoming home is my priority. I also enjoy interacting with our residents and their families.

Hi, my name is Adam Shilling. I am the head of Maintenance here at Friston House.
I had only just joined Barchester, but this was decided after some research into the company and, due to the reviews, after reading what they had to offer, I felt this was somewhere I would like to work, as they put the residents first. I have a wealth of knowledge and skills for maintenance in a care home setting.
I like to make the residents, the safety and cosmetics of the home my priority, as the communal areas and bedrooms are more like a home from home, and I will listen to the needs of the residents and their families to achieve this. Please do not be afraid to approach me if you have any requests regarding maintenance issues.

My name is Manjit. I am the Head of Unit at Phoenix Rise Community, with extensive experience in health and social care and a passion for delivering high-quality, person-centred care. I joined Friston House in 2020 as a Care Assistant and, through dedication and continuous development, progressed to Team Leader before becoming Head of Unit.
I have achieved recognised qualifications in health and social care, most recently completing my NVQ Level 3, which has strengthened my leadership skills and professional practice. I remain committed to ongoing learning to ensure I provide the highest standards of care and leadership.
I take pride in building strong relationships with residents, families, and colleagues, fostering a culture of compassion, integrity, and excellence. My leadership is approachable and supportive, with a focus on empowering others and promoting teamwork.
I am passionate about creating a safe, welcoming environment where residents are treated with dignity, respect, and compassion. I am proud of my career progression and remain committed to leading by example, driving continuous improvement, and making a positive difference to the lives of those we support every day.

Hi, I’m Tracy. I am proud to share that I have dedicated the past ten years of my career to working at Friston. During this time, I have developed both personally and professionally, progressing through a number of rewarding roles within the organisation.
I began my journey at Friston as a Healthcare Assistant (HCA). In this role, I was committed to delivering high-quality care, ensuring the dignity, safety, and wellbeing of those we support. Working directly with patients and alongside the teams allowed me to build strength, resilience, and a deep understanding of person-centred care.
Through hard work and dedication, I progressed into the role of Team Leader. This position enabled me to further develop my leadership abilities, supporting and supervising staff, coordinating care, and ensuring that high standards were consistently maintained. I take pride in mentoring colleagues, promoting teamwork, and contributing to a positive and professional working environment.
I now proudly serve as a Speak Up Champion. In this role, I stand for openness, transparency, and a culture where staff feel safe and empowered to raise concerns or share ideas. I am passionate about an environment built on trust and mutual respect, where every voice matters. My ten years at Friston reflect my commitment to growth, leadership, and maintaining excellence in care. I am grateful for the opportunities I have had and remain dedicated to upholding the values and standards of the organisation.

Hello, I am Henry. I am a healthcare assistant at Friston House, Barchester, and I am also a Health and Safety Champion.
As a Health and Safety Champion, I ensure that the health and safety of Friston House is up to the standard required by doing regular monitoring of all necessary activities of the home. Health and safety is actually everyone’s responsibility and starts with every individual working in the home. Working with the manager, the maintenance unit and everyone as a whole has been an amazing adventure at Friston House, and I do appreciate everyone’s support.

Hello there. I'm Emma. I've been working at Friston House for nine years now. I'm one of many healthcare assistants working at this brilliant home.
I am also a Dementia Champion, who, along with the supportive teams across the home and with the other champions, provides support to our residents and families. From dining room experiences, inclusive activities and sensory areas for those of our residents with advanced dementia.
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