This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
These prices are only a guideline, please contact Barchester Friston House Care Home to find out the exact price for your requirements.
Free parking on site
Barchester Friston House Care Home has a Review Score of 9.8 (9.823) out of 10, based on 44 reviews in the last 2 years. Over all time Barchester Friston House Care Home has 129 reviews.
Review from C F (Daughter-in-law of Resident) published on 31 January 2018
Submitted via Postal Card •
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5.0 out of 5
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Review from Cheryl D (Daughter of Resident) published on 6 December 2017
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4.0 out of 5
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Review from Elizabeth S (Daughter of Resident) published on 24 October 2017
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5.0 out of 5
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Review from P M (Power of Attorney of Resident) published on 22 August 2017
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3.0 out of 5
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Review from J S (Son of Resident) published on 5 June 2017
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Overall Experience
5.0 out of 5
Reply from Val Batten, Administrator at Barchester Friston House Care Home
Thank you for your kind response and we are so glad Dad has settled so well. It's good to see both him and the family members happy.
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Review from David S (Son of Resident) published on 1 June 2017
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5.0 out of 5
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Review from M T (Wife of Resident) published on 18 May 2017
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4.0 out of 5
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Review from John S (Son of Resident) published on 10 May 2017
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4.0 out of 5
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Review from Roy L (Son of Resident) published on 27 April 2017
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5.0 out of 5
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Review from D S (Son of Resident) published on 27 March 2017
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5.0 out of 5
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Review from L B (Daughter of Resident) published on 20 March 2017
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5.0 out of 5
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Review from Charles F (Son of Resident) published on 20 March 2017
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4.0 out of 5
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Review from Annie C (Daughter of Resident) published on 20 March 2017
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4.0 out of 5
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Review from Barbara M (Friend of Resident) published on 20 March 2017
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5.0 out of 5
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Review from V P (Friend of Resident) published on 20 March 2017
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5.0 out of 5
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Review from Janet J (Daughter of Resident) published on 15 March 2017
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5.0 out of 5
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Review from Eileen J (Wife of Resident) published on 14 March 2017
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5.0 out of 5
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Review from Valerie S (Daughter of Resident) published on 9 March 2017
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5.0 out of 5
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Review from Annette G (Daughter of Resident) published on 9 March 2017
Submitted via Postal Card •
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5.0 out of 5
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Review from P M (Son of Resident) published on 1 February 2017
Submitted via Postal Card •
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5.0 out of 5
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The Review Score of 9.8 (9.823) out of 10 for Barchester Friston House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 44 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 44 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.823 for Barchester Friston House Care Home is calculated as follows: ( (441 Excellents x 5) + (70 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 521 Ratings = 4.823
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Friston House Care Home is based on 44 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2, which has been reached with 44 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 Sep 2018
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Job Title: General Manager
Joined: 2019
I’m Ana, the General Manager at Friston House and a passionate, dedicated nurse with a strong commitment to delivering high-quality, person-centred care. I’ve been a Registered Nurse since 2016 and have worked with Barchester since May 2019-a journey I’ve truly enjoyed and one that has allowed me to grow both personally and professionally.
Throughout my career, I’ve always been driven by a deep desire to make a real difference in people’s lives. My nursing background gives me a strong clinical foundation, but it’s my passion for leadership that allows me to support my team in delivering the best possible care. I believe in creating an environment where residents feel safe, respected, and truly at home, and where staff feel valued, supported, and empowered to do their best.
At Friston House, I work closely with a skilled multidisciplinary team to ensure that every aspect of care is tailored to each resident’s individual needs and preferences. Whether it’s supporting people with complex nursing needs or enhancing daily life through meaningful interactions, my goal is always to maintain the highest standards of care and dignity.
Leading Friston House is a privilege. I take great pride in building strong relationships with residents, families, and staff-and in fostering a culture of warmth, integrity, and excellence that truly reflects what great care should look like.
Job Title: Home Administrator
Joined: 2025
My name is Becky, I’m the Home Administrator at Friston House Care Home I have a strong background in healthcare administration with over 25 years of experience.
Over the years, I’ve had the privilege of working in various roles, including managing teams and supporting services within the NHS and private sector. My focus has always been on ensuring smooth operations, supporting staff, and maintaining high standards of service delivery. Now, I’m at Friston House, where I’m dedicated to supporting my colleagues, and most importantly, helping residents, families, and friends navigate life in the care home.
I’m here to offer support and guidance to those who are living in or considering care with us.
Job Title: Unit Manager
Joined: 2019
Hi, I am the Unit Manager on Nightingale Walk.
I have a passion for nursing and it was always my aim to qualify as a registered nurse which I achieved in 2015.
I have worked here at Friston House since 2019 as a Senior Nurse and in 2022 went on to become the head of unit in Memory Lane.
I enjoy caring for others, promoting their comfort and wellbeing. I am enthusiastic about implementing a new dementia care approach, supporting residents to have a good quality of life in a safe environment and ensuring a high standard of care is provided at all times.
Job Title: Unit Manager/Care Practitioner
Joined: 2020
My name is Ewa and I am a Care Practitioner who is currently undertaking a Degree as an Assistant Practitioner. I am also acting as a Unit Manager on the Phoenix Rise Unit. I have long experience in Health and Social Care supported by national qualifications. I am passionate about my role and residents wellbeing.
I am progressing in my career and developing knowledge and skills. I am dedicated to my residents and aim to improve their quality of life and provide a safe environment. I want to maintain a friendly atmosphere for all residents and their families and support them to feel comfortable at Friston House.
I have been with Barchester since December 2020 and enjoy working with an experienced and excellent team of nurses and care staff.
I look forward to welcoming you at Friston House and feeling here at home.
Job Title: Acting Unit Manager
Joined: 2019
I am a Care Practitioner and also Acting Head of Unit on the Phoenix Rise Community. I have worked here in Friston House since 2019 and was employed as a carer. In 2024 I went on to become Head of Unit in Phoenix Rise .
I have previous experience in health and social care supported by internal qualifications in the home as well as independent external qualifications. I am passionate about my role and thrive to provide quality care for all residents. I am advancing in my career and continue to develop my knowledge and skills, which I have been able to do whilst actively working.
I am dedicated to the residents and aim to improve quality of life and provide a safe environment. I am motivated to ensure all residents receive a high standard of person centred care, safety and dignity.
Job Title: Administration Assistant
Joined: 2020
Hi, I’m Janine, Admin Assistant and the homes Wellbeing Champion, I am the first point of call for enquiries and often will be the one to help guide you if your loved one is coming into our home. As Wellbeing Champion I am responsible for helping staff with any concerns they may have regarding their work, mental health or anything they may need guidance with. If you have any questions, I am the friendly face to help you at the Reception Desk.
Job Title: Chef
Joined: 2019
I am Abin, the Head Chef here at Friston House. I have enjoyed working as a professional chef for over 10 years and find the care industry a very rewarding environment. I am passionate about cooking with my specialist skill being desserts and pastries.
Job Title: Head of Activities
Joined: 2023
I’m David, I have been working at Friston House since December of 2023.
I have a background in the visitor attraction sector as an events and activities manager, working with families to create engaging, fun activities that result in long-lasting memories. I believe that care home activities should be just as fun, engaging, inclusive to all and worthwhile. Either as a group, self-led or on a one-to-one basis.
Job Title: Head of Maintenance
Joined: 2024
My Name is Colin. I have just taken on the role as the New Head of Maintenance
A role I am dedicated to doing the best within my role.
My experience began at college where I undertook an apprenticeship in Carpentry and Joinery. I achieved City and Guilds and advanced City and Guilds.
I have helped build B&Q stores and travelled the world Working in five-star Hotels, for the last two years in the care industry as a maintenance operative.
You will always see me with a smile and be happy to help the residents and staff feel safe in the home.
If you have a leaky tap or need a picture hanging…..
I‘m your man.
Job Title: Senior Head Housekeeper
Joined: 2024
Hi, I'm Denise
I started working at Friston House on December 24 as the head housekeeper. I have many years of cleaning and supervising behind me.
I love to work with my Team and support them so we can all provide a high standard of service to our residents. A clean, welcoming home is my priority. I also enjoy interacting with our residents and their families.
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