Submit a Review for Barchester Friston House Care Home
414 City Way, Rochester, ME1 2BQ
View full details of Barchester Friston House Care HomeLatest Reviews for Barchester Friston House Care Home
29 January 2026
I am so pleased with the care that my Nan, Anne has received at Friston. The home is beautifully decorated and the staff are incredibly friendly. My Nan settled into the home with such ease and its always so welcoming when I would visit her. The home runs smoothly and the general manager is very
professional and knowledgeable. I would highly recommend this home and I am so pleased my Nan has called this home, her home.
19 January 2026
An excellent care home with truly caring and compassionate staff. The environment is clean welcoming and well run, and residents are treated with respect and dignity at all times. Communication is excellent and nothing is to much trouble. It gives real peace of mind knowing loved one's are cared for
and in a lovely and safe environment
19 January 2026
The home is very clean, everyone is very friendly, my nans room is nice and she is well looked after.
I love that we can book the private dining area if wanted.
Denise is very kind towards my nan.
15 January 2026
Staff are very friendly and helpful. When my nan hasn't liked something that was being offered to eat they made something special to keep her happy. Staff are very patient and understanding and show respect and empathy.
09 January 2026
Everyone is always very warm, welcoming & caring. All residents seem well cared for & happy. Always something going on & someone around. Makes me feel relaxed knowing my nan is in good care.
09 January 2026
Always happy experience seeing Mum and her friends. Very settled and enjoys herself with all that is going on. Staff are always lovely.
08 January 2026
Right from the moment I walked through the door you are made to feel at home, greeted with smiles and happy greetings. The home is well lit, warm and clean. The lounges are inviting and very comfortable. Residents have happy faces, there are activities for those who can and want to join in saw
(singing musical & children to sing). Wherever you walk through is clean, tidy and looking beautiful, lots of pictures and ornaments to feel homely. Nothing is too much trouble for any of the staff, they know residents by name and shown concern & empathy when talking with them. When in the dining area (drinking lovely coffee and tasting delicious cake) at lunch time the residents were made to feel welcome, encouraged to eat/drink. I am blown away by the love, kindness, care, empathy shown by all staff. My mum is clean, warm, loved & cared for. Thank-you.
05 January 2026
The home is a well rund caring facility which provides excellent care for the residents during their stay. All carers & staff are well trained in the needs of the residents & treat them with respect & dignity at all times. The management ensures that the home is well run at all times. The rooms are
bright, clean & well equipped and the facilities provided are excellent & serve all the residents needs. The home is clean, warm & welcoming. The food is excellent with plenty of variety, nutritious & tasty. The activities team are very good & provides a variety of activities for all the residents. Safety & security is excellent & overall the home offers value for money
29 December 2025
Never been in anywhere like thos before so questions jobe to answer.
Food is good chef won award for national champion. Lucky to have him here. Waves to me at the kitchen window.
18 December 2025
When my wife was brought in on a stretcher she was met by several smiling, competent staff who immediatly made her welcome. After weeks of not being washed or kept tidy in hospital on the first day she was showered and just made to feel so much better. Her mental condition is deteriorating but the
staff do so much to try and stimulate her. A member of staff brings food in to try and get her to sit and drink. Their patience and care is wonderful. I am so grateful to all the staff at this home, I cannot thank you enough.
26 November 2025
A member of staff recommended this care home. I was worried at first as my Dad was in assisted living accommodation. He came straight from hospital. As soon as he arrived staff came out to us and put me at ease straight away. We always feel very welcomed and I know my Dad is being cared for. I can
now be a son again and not a carer.
26 November 2025
Staff were very welcoming and friendly. My father-in-law is very happy there. He was in hospital before coming to the home where he wasn't eating much, now his appetite has come back. I would highly recommend Friston House.
21 November 2025
Everyone here is so lovely & welcoming. Made my dad feel so welcome as soon as he arrived they do an amazing job of taking care of him in every way his eating and drinking has improved since his been here, they do everything for him nothing is to much trouble they keep us well informed about
everything so we don't have to worry about anything which bring's us a great sence of comfort and peace of mind that his being looked after so well and his happy
12 November 2025
No care home, no matter how extravagant it is, is a nice place to be BUT its the staff that help and make it bearable, with the reality that it is. All staff members on the second floor work extremely hard, from cleaning to personal care, their work load is relentless but I am always greeted with a
smile and updated with my mothers daily health and eating progress. The Nurses are always willing to answer any questions and put my mind at rest. More Health Care Assistants would be an advantage as their time is limited.
05 September 2025
The staff & management went out of their was to ensure that my Mother was able to travel to her husbands funeral.
I thank them for that.
04 September 2025
The whole team are great.
A strong 10/10.
Any issues sorted out. ASAP.
A great atmosphere. Every visit.
21 August 2025
All the staff at Friston House are always polite and courteous and have the residents needs at the forefront. They always greet residents by their name with a smile.
I do strongly feel that the residents would definitely benefit from a couple of extra members of staff who would be able to give
their time to 'just chat and be present with the residents who need just a friendly reassuring face and be given guidance as to "what is happening " / "where am I"/"what can I do" / "where do I need to go"??? Health care assistants on shift don't have the time or capacity to do this. They need to be primarily working on personal care.
Thank you for providing a good service keeping our loved ones safe and cared for
04 June 2025
An excellent caring home for my brother. All staff friendly and very caring.
30 May 2025
My partner came to Friston House as he suffers from dementia, and he came to give myself respite.
I was very pleased with the whole experience for my partner. Nothing was too much trouble for the staff, all very kind, and the food was great.
The home cleanliness was excellent, also.
12 May 2025
Every member of staff we encountered during dad's stay have been very attentive and empathetic, were polite and very welcoming. They all made sure we had everything we needed and showed genuine respect and dignity. The environment is spotless, the food and drinks are very good quality and are
plentiful.
Latest Reviews for Barchester Friston House Care Home
29 January 2026
I am so pleased with the care that my Nan, Anne has received at Friston. The home is beautifully decorated and the staff are incredibly friendly. My Nan settled into the home with such ease and its always so welcoming when I would visit her. The home runs smoothly and the general manager is very
professional and knowledgeable. I would highly recommend this home and I am so pleased my Nan has called this home, her home.
19 January 2026
An excellent care home with truly caring and compassionate staff. The environment is clean welcoming and well run, and residents are treated with respect and dignity at all times. Communication is excellent and nothing is to much trouble. It gives real peace of mind knowing loved one's are cared for
and in a lovely and safe environment
19 January 2026
The home is very clean, everyone is very friendly, my nans room is nice and she is well looked after.
I love that we can book the private dining area if wanted.
Denise is very kind towards my nan.
15 January 2026
Staff are very friendly and helpful. When my nan hasn't liked something that was being offered to eat they made something special to keep her happy. Staff are very patient and understanding and show respect and empathy.
09 January 2026
Everyone is always very warm, welcoming & caring. All residents seem well cared for & happy. Always something going on & someone around. Makes me feel relaxed knowing my nan is in good care.
09 January 2026
Always happy experience seeing Mum and her friends. Very settled and enjoys herself with all that is going on. Staff are always lovely.
08 January 2026
Right from the moment I walked through the door you are made to feel at home, greeted with smiles and happy greetings. The home is well lit, warm and clean. The lounges are inviting and very comfortable. Residents have happy faces, there are activities for those who can and want to join in saw
(singing musical & children to sing). Wherever you walk through is clean, tidy and looking beautiful, lots of pictures and ornaments to feel homely. Nothing is too much trouble for any of the staff, they know residents by name and shown concern & empathy when talking with them. When in the dining area (drinking lovely coffee and tasting delicious cake) at lunch time the residents were made to feel welcome, encouraged to eat/drink. I am blown away by the love, kindness, care, empathy shown by all staff. My mum is clean, warm, loved & cared for. Thank-you.
05 January 2026
The home is a well rund caring facility which provides excellent care for the residents during their stay. All carers & staff are well trained in the needs of the residents & treat them with respect & dignity at all times. The management ensures that the home is well run at all times. The rooms are
bright, clean & well equipped and the facilities provided are excellent & serve all the residents needs. The home is clean, warm & welcoming. The food is excellent with plenty of variety, nutritious & tasty. The activities team are very good & provides a variety of activities for all the residents. Safety & security is excellent & overall the home offers value for money
29 December 2025
Never been in anywhere like thos before so questions jobe to answer.
Food is good chef won award for national champion. Lucky to have him here. Waves to me at the kitchen window.
18 December 2025
When my wife was brought in on a stretcher she was met by several smiling, competent staff who immediatly made her welcome. After weeks of not being washed or kept tidy in hospital on the first day she was showered and just made to feel so much better. Her mental condition is deteriorating but the
staff do so much to try and stimulate her. A member of staff brings food in to try and get her to sit and drink. Their patience and care is wonderful. I am so grateful to all the staff at this home, I cannot thank you enough.
26 November 2025
A member of staff recommended this care home. I was worried at first as my Dad was in assisted living accommodation. He came straight from hospital. As soon as he arrived staff came out to us and put me at ease straight away. We always feel very welcomed and I know my Dad is being cared for. I can
now be a son again and not a carer.
26 November 2025
Staff were very welcoming and friendly. My father-in-law is very happy there. He was in hospital before coming to the home where he wasn't eating much, now his appetite has come back. I would highly recommend Friston House.
21 November 2025
Everyone here is so lovely & welcoming. Made my dad feel so welcome as soon as he arrived they do an amazing job of taking care of him in every way his eating and drinking has improved since his been here, they do everything for him nothing is to much trouble they keep us well informed about
everything so we don't have to worry about anything which bring's us a great sence of comfort and peace of mind that his being looked after so well and his happy
12 November 2025
No care home, no matter how extravagant it is, is a nice place to be BUT its the staff that help and make it bearable, with the reality that it is. All staff members on the second floor work extremely hard, from cleaning to personal care, their work load is relentless but I am always greeted with a
smile and updated with my mothers daily health and eating progress. The Nurses are always willing to answer any questions and put my mind at rest. More Health Care Assistants would be an advantage as their time is limited.
05 September 2025
The staff & management went out of their was to ensure that my Mother was able to travel to her husbands funeral.
I thank them for that.
04 September 2025
The whole team are great.
A strong 10/10.
Any issues sorted out. ASAP.
A great atmosphere. Every visit.
21 August 2025
All the staff at Friston House are always polite and courteous and have the residents needs at the forefront. They always greet residents by their name with a smile.
I do strongly feel that the residents would definitely benefit from a couple of extra members of staff who would be able to give
their time to 'just chat and be present with the residents who need just a friendly reassuring face and be given guidance as to "what is happening " / "where am I"/"what can I do" / "where do I need to go"??? Health care assistants on shift don't have the time or capacity to do this. They need to be primarily working on personal care.
Thank you for providing a good service keeping our loved ones safe and cared for
04 June 2025
An excellent caring home for my brother. All staff friendly and very caring.
30 May 2025
My partner came to Friston House as he suffers from dementia, and he came to give myself respite.
I was very pleased with the whole experience for my partner. Nothing was too much trouble for the staff, all very kind, and the food was great.
The home cleanliness was excellent, also.
12 May 2025
Every member of staff we encountered during dad's stay have been very attentive and empathetic, were polite and very welcoming. They all made sure we had everything we needed and showed genuine respect and dignity. The environment is spotless, the food and drinks are very good quality and are
plentiful.