Submit a Review for Ashbourne Care Home
Lightwood Road, Dudley, DY1 2RS
View Full Details of Ashbourne Care HomeLatest Reviews for Ashbourne Care Home
14 August 2025
I honestly don't have any words for how bad this care home is. The personal care of the residents is non existent. My nan has severe fungal nail infection since moving here and after numerous attempts to get them to get a doctor to prescribe something nothing has been done. She has also lost a front tooth even though we have been requesting a dentist visit her for around 18 months. Simple things like rice pudding, cheese and crackers, olives, marmite are not provided, we have to take them in for her and even when we do they are not offered to her and she forgets she has them so they end up being thrown away. The activities are minimal so they are left to sit in their chairs doing nothing for a large portion of the day. Residents are taken to bed at around 6.30pm even when they don't want to go. No trips are ever planned and lockdown still exists here when they have cases of D&V even if residents don't show meaning they are made to stay in their rooms alone with no visitors. Disgusting!
18 July 2025
The staff are very friendly and approachable. I am aware that mom is difficult but I do get concerned about the lack of personal care at times especially the incontinence and mom gets very sore. Her room is a lovely size with a nice view, it could do with a lick of paint, and I also feel in recent months the cleanliness has deteriorated due to low staff levels (domestic). Mom does seem settled though which I am very grateful for.
23 June 2025
My dad lived at Ashbourne for some time, and sadly, our experience was disappointing. We often had to chase up basic care, and ongoing medical issues weren't handled as we expected. He was frequently moved around the sitting room, which deeply unsettled him, especially as he was blind and living with dementia. Familiarity and routine were essential for his wellbeing, but weren't prioritised at all. His room was sometimes left uncleaned for long periods, and hygiene standards fell short of what we felt was acceptable. Although some staff were kind, and Dad really liked the guy who did activities, overall care felt inconsistent. We eventually moved Dad to another home where he now receives more stable, personalised care. He's much happier, healthier, and better supported. We hope this review is taken as constructive feedback and leads to positive changes for those still living at the home.
16 June 2025
Once again I'd like to give a big thank you to the home manager and all the staff at Ashbourne. I've recently been in hospital but had no worries over Mom. The home manager personally video-called me, as did other staff, so I could see Mom whilst I was poorly. Mom looks well cared for and they support me so much. I can't thank them enough for looking after my Mom, the home manager makes my life easier, she's such a caring person. Please pass on my comments to the owners. I was so proud to see the awards for Ashbourne.
27 May 2025
My mother has recently moved to Ashbourne Care Home following a hospital admission, she was unable to return home. All staff and management at Ashbourne have made the transition as easy as possible, they have been very patient and caring towards mum, even though her dementia can be quite challenging at times. After 3 days she already seems to be settling in and is beginning to interact with the staff. It is all beginning to look more positive for mum after a long, difficult period so thanks to all at Ashbourne so far.
20 May 2025
The staff at this home are dedicated, knowledgeable and really friendly. They see to all requests, updated + any relevant information quickly. They always inform me of anything to do with my dad healthwise, being taken into hospital, falls etc. I respect the team at Ashbourne and on the whole I believe they have an effective team the co-ordinates well.
13 May 2025
The whole facility is extremely well-run, the staff are fabulous and even the residents are welcoming. This place has brought the best out of my dad and he's gotten to love everybody here, even if he is stubborn. Thank you all.
06 May 2025
Overall a very well run care facility. Staff very loving & caring to residents & family.
26 February 2025
Quite simply I could not have asked for better - My Mother was happy and settled and the staff treated her with care and genuine affection.
26 February 2025
My Aunt has been in Ashbourne for over 6 months and it gets 5 stars from us. The staff are very caring. She is always clean and tidy and she adores the gentleman who does the activities. Christmas was made special with a visit to the local school to see the children sing and she made lovely Christmas cards. The home is very supportive of the relatives. Thank you Ashbourne.
17 February 2025
My mother-in-law moved to Ashbourne Care Home in June 2024. The care she has received has been excellent. She is treated with dignity and respect and we can be confident that she is being looked after in the way she deserves. I have nothing but praise for all of the staff and would not hesitate to recommend the care home. Thank you for all you do.
11 November 2024
We have found the home to be excellent. My sister has been very happy there. All the staff have become her friends and they look after her with great care. There is always something going on, activities etc. The management is top-class.
23 April 2024
Ashbourne Care Home is a lovely well-presented care home of which my mother is a resident. The care she receives is very good, lovely choice of food and she is quite happy there. Management and staff are excellent, kind and considerate and I find they are lovely to me too when I visit. I am always informed of developments there regarding Mom needing a nurse, doctor, etc. I wouldn't want my mom to be anywhere else.
23 October 2023
Since our mother moved in over a month ago, we have found the home fits her needs very well. The staff are professional and friendly, but also very approachable and have more than put our decision on our mother's future. We would more than recommend Ashbourne as a great care home.
09 October 2023
Found staff friendly and helpful. Always available. Answer queries quickly. Comfortable surroundings.
29 September 2023
I'm very happy with the level of service my mother gets. She can be difficult in her eating/drinking/toileting all of which my dad struggled with at home but the staff seem to have got my mum into a better frame of mind and encourage her to walk and do things for herself but help is there when she needs it. My mum's memory is a lot worse and she no longer remembers what meal content she has but I've asked others and they say the food is lovely which it does seem to be. She is clean and happy. Does not want to leave there either so we are happy. Thanks to the staff.
13 July 2023
Right from the beginning my aunt was looked after in a professional and personable way. The home is very well-run and maintained. The staff from the care assistants to the senior management are fabulous. The staff make it a very good place to live and my aunt is kept to a high-level standard of living. Thank you to you all!
08 February 2023
My mother-in-law moved into Ashbourne nearly 4 years ago, and I can't thank the staff enough for the care they gave. She moved there on a temporary move following a hospital stay and needing a bit of time before returning home. She made the decision to stay at Ashbourne saying they look after me well and I like it there so I will stay. We have always found staff to be helpful and supportive and very friendly. The care they gave was excellent, the home was always clean, it may not be a fancy modern building but when you walk in there it felt like home. Thank you all at Ashbourne you are a credit to your profession.
19 October 2022
Dad moved into Ashbourne for respite after several falls and hospital stays. It was a difficult time as he had been independent up to that point. The staff are extremely caring, not only towards Dad but also to me as I was very worried about the move. Dad is well looked after and if he has to be in care long-term we would certainly want him to remain at Ashbourne. He is treated as an individual and loved by the staff after only a short time there. The activities held at Ashbourne are brilliant, lots for residents to do. And the chicken dinners are wonderful so Dad tells me! I am comforted knowing my Dad is well looked after and feels safe.
24 January 2022
My mom was a very independent lady who took time to settle into her new surroundings. After a few weeks, she settled in and was very happy at Ashbourne. The staff are very caring, loved mum, and always kept me fully informed regarding mum's health and wellbeing. The home is always clean and rooms are always tidy. Staff and management are very well trained, it is more like a family home than a care home. All the staff should be congratulated on keeping residents, staff, and visitors safe during this Covid 19 pandemic. Food is excellent and residents' needs are always taken care of. Excellent care home.
Latest Reviews for Ashbourne Care Home
14 August 2025
I honestly don't have any words for how bad this care home is. The personal care of the residents is non existent. My nan has severe fungal nail infection since moving here and after numerous attempts to get them to get a doctor to prescribe something nothing has been done. She has also lost a front tooth even though we have been requesting a dentist visit her for around 18 months. Simple things like rice pudding, cheese and crackers, olives, marmite are not provided, we have to take them in for her and even when we do they are not offered to her and she forgets she has them so they end up being thrown away. The activities are minimal so they are left to sit in their chairs doing nothing for a large portion of the day. Residents are taken to bed at around 6.30pm even when they don't want to go. No trips are ever planned and lockdown still exists here when they have cases of D&V even if residents don't show meaning they are made to stay in their rooms alone with no visitors. Disgusting!
18 July 2025
The staff are very friendly and approachable. I am aware that mom is difficult but I do get concerned about the lack of personal care at times especially the incontinence and mom gets very sore. Her room is a lovely size with a nice view, it could do with a lick of paint, and I also feel in recent months the cleanliness has deteriorated due to low staff levels (domestic). Mom does seem settled though which I am very grateful for.
23 June 2025
My dad lived at Ashbourne for some time, and sadly, our experience was disappointing. We often had to chase up basic care, and ongoing medical issues weren't handled as we expected. He was frequently moved around the sitting room, which deeply unsettled him, especially as he was blind and living with dementia. Familiarity and routine were essential for his wellbeing, but weren't prioritised at all. His room was sometimes left uncleaned for long periods, and hygiene standards fell short of what we felt was acceptable. Although some staff were kind, and Dad really liked the guy who did activities, overall care felt inconsistent. We eventually moved Dad to another home where he now receives more stable, personalised care. He's much happier, healthier, and better supported. We hope this review is taken as constructive feedback and leads to positive changes for those still living at the home.
16 June 2025
Once again I'd like to give a big thank you to the home manager and all the staff at Ashbourne. I've recently been in hospital but had no worries over Mom. The home manager personally video-called me, as did other staff, so I could see Mom whilst I was poorly. Mom looks well cared for and they support me so much. I can't thank them enough for looking after my Mom, the home manager makes my life easier, she's such a caring person. Please pass on my comments to the owners. I was so proud to see the awards for Ashbourne.
27 May 2025
My mother has recently moved to Ashbourne Care Home following a hospital admission, she was unable to return home. All staff and management at Ashbourne have made the transition as easy as possible, they have been very patient and caring towards mum, even though her dementia can be quite challenging at times. After 3 days she already seems to be settling in and is beginning to interact with the staff. It is all beginning to look more positive for mum after a long, difficult period so thanks to all at Ashbourne so far.
20 May 2025
The staff at this home are dedicated, knowledgeable and really friendly. They see to all requests, updated + any relevant information quickly. They always inform me of anything to do with my dad healthwise, being taken into hospital, falls etc. I respect the team at Ashbourne and on the whole I believe they have an effective team the co-ordinates well.
13 May 2025
The whole facility is extremely well-run, the staff are fabulous and even the residents are welcoming. This place has brought the best out of my dad and he's gotten to love everybody here, even if he is stubborn. Thank you all.
06 May 2025
Overall a very well run care facility. Staff very loving & caring to residents & family.
26 February 2025
Quite simply I could not have asked for better - My Mother was happy and settled and the staff treated her with care and genuine affection.
26 February 2025
My Aunt has been in Ashbourne for over 6 months and it gets 5 stars from us. The staff are very caring. She is always clean and tidy and she adores the gentleman who does the activities. Christmas was made special with a visit to the local school to see the children sing and she made lovely Christmas cards. The home is very supportive of the relatives. Thank you Ashbourne.
17 February 2025
My mother-in-law moved to Ashbourne Care Home in June 2024. The care she has received has been excellent. She is treated with dignity and respect and we can be confident that she is being looked after in the way she deserves. I have nothing but praise for all of the staff and would not hesitate to recommend the care home. Thank you for all you do.
11 November 2024
We have found the home to be excellent. My sister has been very happy there. All the staff have become her friends and they look after her with great care. There is always something going on, activities etc. The management is top-class.
23 April 2024
Ashbourne Care Home is a lovely well-presented care home of which my mother is a resident. The care she receives is very good, lovely choice of food and she is quite happy there. Management and staff are excellent, kind and considerate and I find they are lovely to me too when I visit. I am always informed of developments there regarding Mom needing a nurse, doctor, etc. I wouldn't want my mom to be anywhere else.
23 October 2023
Since our mother moved in over a month ago, we have found the home fits her needs very well. The staff are professional and friendly, but also very approachable and have more than put our decision on our mother's future. We would more than recommend Ashbourne as a great care home.
09 October 2023
Found staff friendly and helpful. Always available. Answer queries quickly. Comfortable surroundings.
29 September 2023
I'm very happy with the level of service my mother gets. She can be difficult in her eating/drinking/toileting all of which my dad struggled with at home but the staff seem to have got my mum into a better frame of mind and encourage her to walk and do things for herself but help is there when she needs it. My mum's memory is a lot worse and she no longer remembers what meal content she has but I've asked others and they say the food is lovely which it does seem to be. She is clean and happy. Does not want to leave there either so we are happy. Thanks to the staff.
13 July 2023
Right from the beginning my aunt was looked after in a professional and personable way. The home is very well-run and maintained. The staff from the care assistants to the senior management are fabulous. The staff make it a very good place to live and my aunt is kept to a high-level standard of living. Thank you to you all!
08 February 2023
My mother-in-law moved into Ashbourne nearly 4 years ago, and I can't thank the staff enough for the care they gave. She moved there on a temporary move following a hospital stay and needing a bit of time before returning home. She made the decision to stay at Ashbourne saying they look after me well and I like it there so I will stay. We have always found staff to be helpful and supportive and very friendly. The care they gave was excellent, the home was always clean, it may not be a fancy modern building but when you walk in there it felt like home. Thank you all at Ashbourne you are a credit to your profession.
19 October 2022
Dad moved into Ashbourne for respite after several falls and hospital stays. It was a difficult time as he had been independent up to that point. The staff are extremely caring, not only towards Dad but also to me as I was very worried about the move. Dad is well looked after and if he has to be in care long-term we would certainly want him to remain at Ashbourne. He is treated as an individual and loved by the staff after only a short time there. The activities held at Ashbourne are brilliant, lots for residents to do. And the chicken dinners are wonderful so Dad tells me! I am comforted knowing my Dad is well looked after and feels safe.
24 January 2022
My mom was a very independent lady who took time to settle into her new surroundings. After a few weeks, she settled in and was very happy at Ashbourne. The staff are very caring, loved mum, and always kept me fully informed regarding mum's health and wellbeing. The home is always clean and rooms are always tidy. Staff and management are very well trained, it is more like a family home than a care home. All the staff should be congratulated on keeping residents, staff, and visitors safe during this Covid 19 pandemic. Food is excellent and residents' needs are always taken care of. Excellent care home.