Submit a Review for Barchester Lucerne House Care Home
Chudleigh Road, Alphington, Exeter, EX2 8TU
View Full Details of Barchester Lucerne House Care HomeLatest Reviews for Barchester Lucerne House Care Home
01 May 2025
Starting from the top, the best part of this care home is the staff, they are amazing. From the manager all the way through, they cannot do enough for residents and guests alike. The food is really good as are the choices The gardens are immaculate The entertainment staff are really good and my mum loves the music and craft sessions. The en-suite rooms are spacious and cosy as is the living room and other amenity areas. Most importantly, my mum is really settled, safe, happy and has lots of fiends in both the staff and residents alike. Thanks for everything you do at Lucerne
24 April 2025
I very rarely write reviews... I hadn't been in a dementia ward before and I did wonder (and worry) what it might be like spending a lot of time visiting my Mum in one - somewhere where every resident suffers from the condition. But my time on the Memory Lane ward was a genuinely uplifting experience. There was joy, laughter, innocence, humanity and even some friendships formed. I didn't ever feel uncomfortable. The nurses and carers were quite simply outstanding - without exception. There was wonderfully supportive, gentle and extremely dignified care given at all times. The care was in plentiful supply too. There was never a time that I couldn't fine a carer or nurse when I needed one. They cared deeply about the families as well as the residents. We were always given detailed updates about Mum. On several occasions, they even brought meals to us when we'd spent the whole day visiting on the ward. Thank goodness we found Lucerne House. I only wish that we had found it sooner.
22 April 2025
My late mother was a resident at Lucerne House for nearly two years. Throughout their time, she was treated with unfailing kindness and patience, and I was impressed by the never ending cheerfulness of the staff. Nothing seemed to faze them and they did their utmost to ensure that my mother was comfortable to the end.
22 April 2025
Lucerne House is an outstanding home. Every single one of the staff cares deeply about the welfare of our dad. As a family we couldn't have asked for a better place for dad to be cared for. With his advanced dementia the staff are always patient and empathetic to his needs which can be challenging at times. The other thing that really stands out is the way myself and the rest of my family have been welcomed into the Lucerne family. My mum in particular has found new friends and listening ears since Dad has been at Lucerne. I simply cannot praise this home enough. The managers and the team at Lucerne - thank you !
28 January 2025
We looked at a number of care homes when trying to find a suitable place for Mum. Barchester Lucerne House Care Home was the only one where we felt 100% comfortable that Mum's needs would be met. We were impressed by the calm, caring atmosphere and well-maintained surroundings at Memory Lane. It was very reassuring to know that Mum was being cared for by carers specially trained in dementia care, during the last six months of her life. Lucerne House comes highly recommended.
31 October 2024
We found Barchester Lucerne House Care Home after a somewhat traumatic period where another home was unable to cope with Dad as he kept trying to escape. From the moment he arrived at Lucerne House, he was treated with dignity and respect and surely felt settled there as he didn't try to escape once. The staff were wonderful with him (and all the other residents living with dementia), demonstrating a real understanding of the disease and almost instinctively knowing how best to manage Dad and how to cajole him into doing the things he needed to. I cannot speak highly enough of all the staff. From our first contact with the deputy manager, who totally put us at ease at what was a difficult time for us, to our last contact with the head of the dementia unit, who always had time to chat and reassure us, and the carers who stayed behind after the end of their shift to say goodbye to us when we arrived to say our final goodbye to Dad, they were all, without exception, special people.
01 July 2024
We chose Barchester Lucerne House Care Home on the basis of the then CQC rating of 'outstanding' and following visits where we saw the lovely care environment and met the home manager, receptionist and staff. Mum had dementia and certainly had some lovely staff looking after her.
24 June 2024
My friend had been there since the start of Covid and I found the care he received was lacking in some areas because I had to inform the staff and the Manageress that he had a UTI he had suffered from for many years. He had a catheter and bag fitted and was prone to get infections. I visited approx once a week until I was laid up with a bad hip but when I started visiting again I could not get anyone to open the door. On my last visit which was in November 2023 I noticed that the catheter bag had been removed. I tried to speak to someone but no one was available. Next, I heard he had passed away so on the 19/12/23. I collected the death certificate, then phoned the manageress and was told by her I was not next of kin which was lies as she had known from the start I was named as such with the lady from social services.
23 April 2024
My mum suffers dementia, she has been at Lucerne House for fourteen months... I cannot fault the love and care that the staff provide. It is such a sad and cruel disease. Everyone at Lucerne are so welcoming. They always have time for us. I know Mum is safe and looked after. It's like a home from home. The staff go above and beyond, always with a smile. They are all very special people, I cannot thank them enough. I strongly feel they deserve better pay and sick pay. The high rates we pay should enable this.
12 March 2024
I couldn’t have been happier with how my grandad was cared for. All of the staff were on it and went above and beyond in my opinion. I would happily recommend it to anyone. Thank you for caring, it made a real difference.
29 January 2024
Our wonderful 98-year-old mum was a resident at Lucerne House for seven months before passing away peacefully just after Christmas. The care Mum received at Lucerne was impeccable. The facilities are excellent, but it's the love, care and compassion of all the staff that make Lucerne House a very special place. Mum struck up bonds with so many of the staff, and from the moment she arrived, we knew that Mum was in safe hands. It's striking that so many of the staff have worked at Lucerne for a long time, and I think that tells a story in itself. We're a large family, so there was a procession of visitors to see Mum on a daily basis, and we were always made to feel very welcome. Mum was clearly very happy at Lucerne, participating in the activities and generally experiencing the best possible quality of life given her deteriorating health. We have nothing but praise for the general manager and her amazing team, and we will forever be grateful for the care and love that Mum received at Lucerne House.
09 January 2024
I visited my friend recently after his move from another care home and I was so happy that the move had been made. My friend wasn't well but the genuine love, care and compassion from the staff made me feel so at ease, knowing that he was getting the best possible care. Staff were so attentive. There were drinks and snacks within his reach and staff checked on him regularly; asking if he needed anything. I could tell that the staff had a genuine passion for the roles that they have and I cannot thank you all enough for making his last months the best they could be.
13 September 2023
I am so pleased to have found a care home with such wonderful staff and facilities. You hear such terrible stories about care homes. So I am lucky to have found you.
21 August 2023
Moving Mum, who has dementia, out of her home of 50-plus years was a traumatic experience for our whole family. However, the transition to her living in Lucerne House couldn't have gone better. The management is helpful and friendly, and the staff are absolute angels! Mum loves them, and to know she is safe, less lonely, and so brilliantly cared for is a huge comfort to us all.
05 June 2023
Grandad moved here for end-of-life care from the hospital, he was 98 years old and the improvement he made in 6 weeks was amazing, even though he wasn’t mobile he was included in all activities which were great fun. The staff and level of care given at the time he was there were exceptional. I genuinely cannot fault a thing about this care home.
21 March 2023
Mum went into Lucerne for respite care, she has now decided to stay permanently. The staff are all lovely and very caring. We are able to visit whenever we can together with great-grandchildren. It's a lovely family environment. They have activities every day but also her room is lovely if she wants more quiet time.
16 March 2023
Lucerne was fantastic, with excellent facilities, the standard of care and liaison with families. The manager and deputy manager were delightful, they went above and beyond to be as helpful, supportive and caring as possible. Separate dementia 'Memory Lane' unit is an excellent idea and ensures care is delivered in a bespoke and safe environment. Fantastic extended team and activities manager, they all work together to make the experience of moving into a care facility as seamless as possible.
16 March 2023
My mother has been at Lucerne House for six weeks, having been transferred from another care home. The difference is like chalk and cheese, and she has settled very quickly, which had been a worry as she is so frail. The wonderful welcome we received and the outstanding care and genuine interest from the whole team, from the manager and administrators to the lovely reception staff, activities staff, carers, nurses and catering staff, is outstanding, and it is a genuine pleasure to visit her in such a pleasant environment and to see the residents are all receiving wonderful treatment delivered with humour and genuine warmth.
28 February 2023
My uncle was admitted for end-of-life care. Three months of constant attention with kindness, consideration and dignity to the very end, even the maintenance staff used to pop in and ask about his stay. The nursing care was administered with genuine compassion. I cannot thank the whole team for such marvelous support in his last days.
28 February 2023
Mum is extremely happy at Barchester Lucerne House, she feels safe, secure, cared for and she is always talking about how wonderful the carers are. Nothing is too much trouble and she is transported to appointments without any quibble. There are loads of activities available and the entertainment team are good at encouraging residents to participate. When I visit, I feel very welcome.
Latest Reviews for Barchester Lucerne House Care Home
01 May 2025
Starting from the top, the best part of this care home is the staff, they are amazing. From the manager all the way through, they cannot do enough for residents and guests alike. The food is really good as are the choices The gardens are immaculate The entertainment staff are really good and my mum loves the music and craft sessions. The en-suite rooms are spacious and cosy as is the living room and other amenity areas. Most importantly, my mum is really settled, safe, happy and has lots of fiends in both the staff and residents alike. Thanks for everything you do at Lucerne
24 April 2025
I very rarely write reviews... I hadn't been in a dementia ward before and I did wonder (and worry) what it might be like spending a lot of time visiting my Mum in one - somewhere where every resident suffers from the condition. But my time on the Memory Lane ward was a genuinely uplifting experience. There was joy, laughter, innocence, humanity and even some friendships formed. I didn't ever feel uncomfortable. The nurses and carers were quite simply outstanding - without exception. There was wonderfully supportive, gentle and extremely dignified care given at all times. The care was in plentiful supply too. There was never a time that I couldn't fine a carer or nurse when I needed one. They cared deeply about the families as well as the residents. We were always given detailed updates about Mum. On several occasions, they even brought meals to us when we'd spent the whole day visiting on the ward. Thank goodness we found Lucerne House. I only wish that we had found it sooner.
22 April 2025
My late mother was a resident at Lucerne House for nearly two years. Throughout their time, she was treated with unfailing kindness and patience, and I was impressed by the never ending cheerfulness of the staff. Nothing seemed to faze them and they did their utmost to ensure that my mother was comfortable to the end.
22 April 2025
Lucerne House is an outstanding home. Every single one of the staff cares deeply about the welfare of our dad. As a family we couldn't have asked for a better place for dad to be cared for. With his advanced dementia the staff are always patient and empathetic to his needs which can be challenging at times. The other thing that really stands out is the way myself and the rest of my family have been welcomed into the Lucerne family. My mum in particular has found new friends and listening ears since Dad has been at Lucerne. I simply cannot praise this home enough. The managers and the team at Lucerne - thank you !
28 January 2025
We looked at a number of care homes when trying to find a suitable place for Mum. Barchester Lucerne House Care Home was the only one where we felt 100% comfortable that Mum's needs would be met. We were impressed by the calm, caring atmosphere and well-maintained surroundings at Memory Lane. It was very reassuring to know that Mum was being cared for by carers specially trained in dementia care, during the last six months of her life. Lucerne House comes highly recommended.
31 October 2024
We found Barchester Lucerne House Care Home after a somewhat traumatic period where another home was unable to cope with Dad as he kept trying to escape. From the moment he arrived at Lucerne House, he was treated with dignity and respect and surely felt settled there as he didn't try to escape once. The staff were wonderful with him (and all the other residents living with dementia), demonstrating a real understanding of the disease and almost instinctively knowing how best to manage Dad and how to cajole him into doing the things he needed to. I cannot speak highly enough of all the staff. From our first contact with the deputy manager, who totally put us at ease at what was a difficult time for us, to our last contact with the head of the dementia unit, who always had time to chat and reassure us, and the carers who stayed behind after the end of their shift to say goodbye to us when we arrived to say our final goodbye to Dad, they were all, without exception, special people.
01 July 2024
We chose Barchester Lucerne House Care Home on the basis of the then CQC rating of 'outstanding' and following visits where we saw the lovely care environment and met the home manager, receptionist and staff. Mum had dementia and certainly had some lovely staff looking after her.
24 June 2024
My friend had been there since the start of Covid and I found the care he received was lacking in some areas because I had to inform the staff and the Manageress that he had a UTI he had suffered from for many years. He had a catheter and bag fitted and was prone to get infections. I visited approx once a week until I was laid up with a bad hip but when I started visiting again I could not get anyone to open the door. On my last visit which was in November 2023 I noticed that the catheter bag had been removed. I tried to speak to someone but no one was available. Next, I heard he had passed away so on the 19/12/23. I collected the death certificate, then phoned the manageress and was told by her I was not next of kin which was lies as she had known from the start I was named as such with the lady from social services.
23 April 2024
My mum suffers dementia, she has been at Lucerne House for fourteen months... I cannot fault the love and care that the staff provide. It is such a sad and cruel disease. Everyone at Lucerne are so welcoming. They always have time for us. I know Mum is safe and looked after. It's like a home from home. The staff go above and beyond, always with a smile. They are all very special people, I cannot thank them enough. I strongly feel they deserve better pay and sick pay. The high rates we pay should enable this.
12 March 2024
I couldn’t have been happier with how my grandad was cared for. All of the staff were on it and went above and beyond in my opinion. I would happily recommend it to anyone. Thank you for caring, it made a real difference.
29 January 2024
Our wonderful 98-year-old mum was a resident at Lucerne House for seven months before passing away peacefully just after Christmas. The care Mum received at Lucerne was impeccable. The facilities are excellent, but it's the love, care and compassion of all the staff that make Lucerne House a very special place. Mum struck up bonds with so many of the staff, and from the moment she arrived, we knew that Mum was in safe hands. It's striking that so many of the staff have worked at Lucerne for a long time, and I think that tells a story in itself. We're a large family, so there was a procession of visitors to see Mum on a daily basis, and we were always made to feel very welcome. Mum was clearly very happy at Lucerne, participating in the activities and generally experiencing the best possible quality of life given her deteriorating health. We have nothing but praise for the general manager and her amazing team, and we will forever be grateful for the care and love that Mum received at Lucerne House.
09 January 2024
I visited my friend recently after his move from another care home and I was so happy that the move had been made. My friend wasn't well but the genuine love, care and compassion from the staff made me feel so at ease, knowing that he was getting the best possible care. Staff were so attentive. There were drinks and snacks within his reach and staff checked on him regularly; asking if he needed anything. I could tell that the staff had a genuine passion for the roles that they have and I cannot thank you all enough for making his last months the best they could be.
13 September 2023
I am so pleased to have found a care home with such wonderful staff and facilities. You hear such terrible stories about care homes. So I am lucky to have found you.
21 August 2023
Moving Mum, who has dementia, out of her home of 50-plus years was a traumatic experience for our whole family. However, the transition to her living in Lucerne House couldn't have gone better. The management is helpful and friendly, and the staff are absolute angels! Mum loves them, and to know she is safe, less lonely, and so brilliantly cared for is a huge comfort to us all.
05 June 2023
Grandad moved here for end-of-life care from the hospital, he was 98 years old and the improvement he made in 6 weeks was amazing, even though he wasn’t mobile he was included in all activities which were great fun. The staff and level of care given at the time he was there were exceptional. I genuinely cannot fault a thing about this care home.
21 March 2023
Mum went into Lucerne for respite care, she has now decided to stay permanently. The staff are all lovely and very caring. We are able to visit whenever we can together with great-grandchildren. It's a lovely family environment. They have activities every day but also her room is lovely if she wants more quiet time.
16 March 2023
Lucerne was fantastic, with excellent facilities, the standard of care and liaison with families. The manager and deputy manager were delightful, they went above and beyond to be as helpful, supportive and caring as possible. Separate dementia 'Memory Lane' unit is an excellent idea and ensures care is delivered in a bespoke and safe environment. Fantastic extended team and activities manager, they all work together to make the experience of moving into a care facility as seamless as possible.
16 March 2023
My mother has been at Lucerne House for six weeks, having been transferred from another care home. The difference is like chalk and cheese, and she has settled very quickly, which had been a worry as she is so frail. The wonderful welcome we received and the outstanding care and genuine interest from the whole team, from the manager and administrators to the lovely reception staff, activities staff, carers, nurses and catering staff, is outstanding, and it is a genuine pleasure to visit her in such a pleasant environment and to see the residents are all receiving wonderful treatment delivered with humour and genuine warmth.
28 February 2023
My uncle was admitted for end-of-life care. Three months of constant attention with kindness, consideration and dignity to the very end, even the maintenance staff used to pop in and ask about his stay. The nursing care was administered with genuine compassion. I cannot thank the whole team for such marvelous support in his last days.
28 February 2023
Mum is extremely happy at Barchester Lucerne House, she feels safe, secure, cared for and she is always talking about how wonderful the carers are. Nothing is too much trouble and she is transported to appointments without any quibble. There are loads of activities available and the entertainment team are good at encouraging residents to participate. When I visit, I feel very welcome.