Barchester Lucerne House Care Home

Chudleigh Road, Alphington, Exeter EX2 8TU
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9.7 67 Reviews
  • Barchester Lucerne House Care Home, Exeter
Barchester Lucerne House Care Home, a home rated outstanding again by CQC on 17th September 2019, makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere, encouraging independence and freedom of choice.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The standard is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Lucerne House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sally Coletti (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (75)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (15)

Visiting

  • Visitors welcome to come to the home at any time. If visiting after 8pm, please do contact the home and ensure someone is there to greet visitors.

Parking

  • Private car park for guests and visitors to the home.

Barchester Lucerne House Care Home Reviews (67)

Total of 67, showing 1-20
9.7

Barchester Lucerne House Care Home has a Review Score of 9.7 (9.681) out of 10, based on 20 reviews in the last 2 years. Over all time Barchester Lucerne House Care Home has 67 reviews.

Overall Experience

  • 59
  • 5
  • 1
  • 1
  • 1

Date Published

67
10
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47

Review from N K (Daughter of Resident) published on 18 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both parents were staying at Lucerne House. Both with different needs. The care they both receive dwas examplary. Nothing was ever too much trouble. I have had no experience of care homes before Mum + Dad had to move in but it was the small things that the staff did, above and beyond. Watching them
care for all residents as if they were there own family.
Thankyou to all the staff at Lucerne House for such special care for Mum + Dad x.

Reply from Sally Coletti, General manager at Barchester Lucerne House Care Home

Thank you for your kind feedback. It was a pleasure to care for both of your parents, and all the staff were truly fond of them. We strive to make all residents feel like they are part of one big family. We understand that having a loved one move into care can be overwhelming, and having two family members in care was a significant change for you all. They both transitioned very well, and we appreciate your trust in us.

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Review from T M (Husband of Resident) published on 4 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Management and staff do their very best to provide a home from home, with professionalism, care, kindness
and at times a great sense of humour. The staff go out of their way to make life easier for residents and relatives and friends alike.

Reply from Sally Coletti, Deputy Manager at Barchester Lucerne House Care Home

Thank you for your kind review, We take pride in providing professional care and attention to residents and relatives. Everyone is important to ALL the team at Lucerne House.

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Review from Liz W (Daughter of Resident) published on 28 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Where does one start with a review for such excellence? My mum
was very frightened arriving at Lucerne House but the manager put her at
ease in an instant and before she was out of the car. Inside, it's like
a hotel. The dementia care is exceptional. For the residents it's
quiet voices and gentle
hands, constant attention and support with
humour and laughter from the wonderful staff. Visiting relatives too
are treated not only with care and compassion but also to coffee,
tea, cake and even lunch.
Mum's time at Lucerne House was a great comfort for her and a
great comfort for my family and me. We knew she hadn't long to live
and when the time came for end of life care, the exemplary way in
which the nursing staff looked after her during those last days is
something I'll remember and be grateful for forever.

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Review from Sandie H (Sister of Resident) published on 25 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident of Lucerne House, Exeter for one year.
During this time he has been treated with outstanding care and dignity.
The standard of care is exemplary from every member of staff, showing compassion, patience and respectfulness at all times.
Their cheerfulness, empathy
and gentle approach, are qualities always present, to both resident (and relative), often during very difficult and demanding times.
My brother's mixed dementia can be challenging at times, but with their caring, professional and knowledgeable approach, I have peace of mind knowing that he couldn't be in better hands.
Lucerne House is a very happy care home providing a huge variety of daily activities, giving stimulation and enjoyment to all residents, to which relatives and visitors are welcome.
Choosing a care home for a loved one was the most difficult decision I have ever made.
But one, I have never regretted, as Lucerne House is exceptional .

Reply from Sally Coletti, Deputy Manager at Barchester Lucerne House Care Home

Thank you for your fantastic review! We truly value the time we spend with our residents, ensuring that they lead vibrant and fulfilling lives while in our care. Our extensive life enrichment programs are designed to engage residents in meaningful activities, including art classes, music therapy, fitness sessions, and social outings. Each program is tailored to meet individual interests and capabilities, encouraging participation and connection. Our dedicated carers are committed to providing the highest quality of care. They invest time getting to know each resident personally, understanding their unique preferences, needs, and histories. This approach enables our team to provide compassionate, person-centred care that promotes a sense of dignity and belonging for every individual. We are proud to create an environment where our residents feel valued and supported.

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Review from S R (Son of Resident) published on 19 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is friendly, nothing is too much trouble. Spotlessly clean and provide excellent care to my mum. Food is very good and have activities going on every day. They are treated with dignity and all the staff are excellent. Safety and security is excellent.

Reply from Sally Coletti, General manager at Barchester Lucerne House Care Home

Thank you for your kind words. We are delighted that you have such positive things to say about Lucerne and the care that we provide, we love having your mother in our care and are pleased to hear that you are pleased with everything too.

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Review from A B (Daughter of Resident) published on 21 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my father only had a couple of weeks at Lucerne but the care both he and I received was exceptional. Nothing was too much trouble. Their knowledge and kindness made a difficult time so much easier. Thank you and I'm sorry he did not have longer with you xx

Reply from sally coletti, General manager at Barchester Lucerne House Care Home

Thank you for your kind review. Our staff do go that extra mile to ensure that great care is given at all times. It was a pleasure looking after your father, thank you for choosing Lucerne House.

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Review from Alex B (Son of Resident) published on 1 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Starting from the top, the best part of this care home is the staff, they are amazing. From the manager all the way through, they cannot do enough for residents and guests alike.
The food is really good as are the choices
The gardens are immaculate
The entertainment staff are really good and my
mum loves the music and craft sessions.
The en-suite rooms are spacious and cosy as is the living room and other amenity areas.
Most importantly, my mum is really settled, safe, happy and has lots of fiends in both the staff and residents alike.
Thanks for everything you do at Lucerne

Reply from Sally Coletti, General Manager at Barchester Lucerne House Care Home

Thank you so much for taking the time to complete such a kind review of your experience here at Lucerne House. It is a pleasure to care for your Mother and we look forward to seeing you soon. I will be sure to pass your feedback onto our team.

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Review from Christopher J (Son of Resident) published on 24 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I very rarely write reviews... I hadn't been in a dementia ward before and I did wonder (and worry) what it might be like spending a lot of time visiting my Mum in one - somewhere where every resident suffers from the condition. But my time on the Memory Lane ward was a genuinely uplifting experience.
There was joy, laughter, innocence, humanity and even some friendships formed. I didn't ever feel uncomfortable.


The nurses and carers were quite simply outstanding - without exception. There was wonderfully supportive, gentle and extremely dignified care given at all times. The care was in plentiful supply too. There was never a time that I couldn't fine a carer or nurse when I needed one. They cared deeply about the families as well as the residents. We were always given detailed updates about Mum. On several occasions, they even brought meals to us when we'd spent the whole day visiting on the ward.


Thank goodness we found Lucerne House. I only wish that we had found it sooner.

Reply from Sally Coletti, General manager at Barchester Lucerne House Care Home

Thank you immensely for your thoughtful feedback. Our dedicated staff takes great pride in the compassionate care they provide our residents, treating each individual with warmth and respect. We were truly honoured to have the privilege of caring for your wonderful mother during her time with us. At Lucerne, we believe that when a resident becomes part of our community, their family is equally important to us.

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Review from J A (Son of Resident) published on 22 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My late mother was a resident at Lucerne House for nearly two years. Throughout their time, she was treated with unfailing kindness and patience, and I was impressed by the never ending cheerfulness of the staff. Nothing seemed to faze them and they did their utmost to ensure that my mother was comfortable
to the end.

Reply from Sally Coletti, General manager at Barchester Lucerne House Care Home

Thank you for your kind words. When the decision is made to choose Lucerne to care for their loved ones, we try to ensure that the whole family continue to be involved in their loved ones care. The staff put the care into care here at Lucerne and their cheerfulness is what makes our home special.

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Review from Katie L (Daughter of Resident) published on 22 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lucerne House is an outstanding home. Every single one of the staff cares deeply about the welfare of our dad. As a family we couldn't have asked for a better place for dad to be cared for. With his advanced dementia the staff are always patient and empathetic to his needs which can be challenging at
times. The other thing that really stands out is the way myself and the rest of my family have been welcomed into the Lucerne family. My mum in particular has found new friends and listening ears since Dad has been at Lucerne. I simply cannot praise this home enough. The managers and the team at Lucerne - thank you !

Reply from sally coletti, General manager at Barchester Lucerne House Care Home

Thank you for your kind words. We take great pride in the care we provide and the opportunities for life enrichment we offer our residents, which enhance their experience at Lucerne House. Our approach is one of whole-home which involves the entire team, ensuring everyone is engaged in providing wonderful care for our residents. We truly appreciate the support you and other families give us at Lucerne.

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Review from Frances L (Daughter of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We looked at a number of care homes when trying to find a suitable place for Mum. Barchester Lucerne House Care Home was the only one where we felt 100% comfortable that Mum's needs would be met. We were impressed by the calm, caring atmosphere and well-maintained surroundings at Memory Lane. It was
very reassuring to know that Mum was being cared for by carers specially trained in dementia care, during the last six months of her life. Lucerne House comes highly recommended.

Reply from Sally Coletti, General Manager at Barchester Lucerne House Care Home

Thank you for the positive feedback. At Barchester and Lucerne, we take pride in the excellent care our residents receive. Our staff's training for dementia care empowers us to support our residents in achieving the best quality of life possible.

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Review from Denise P (Daughter of Resident) published on 31 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We found Barchester Lucerne House Care Home after a somewhat traumatic period where another home was unable to cope with Dad as he kept trying to escape.
From the moment he arrived at Lucerne House, he was treated with dignity and respect and surely felt settled there as he didn't try to escape once.
The
staff were wonderful with him (and all the other residents living with dementia), demonstrating a real understanding of the disease and almost instinctively knowing how best to manage Dad and how to cajole him into doing the things he needed to.
I cannot speak highly enough of all the staff. From our first contact with the deputy manager, who totally put us at ease at what was a difficult time for us, to our last contact with the head of the dementia unit, who always had time to chat and reassure us, and the carers who stayed behind after the end of their shift to say goodbye to us when we arrived to say our final goodbye to Dad, they were all, without exception, special people.

Reply from Sally Coletti, Deputy Manager at Barchester Lucerne House Care Home

Thank you for your kind words. We were all fond of your father and he embraced all that Lucerne had to offer. We pride ourselves on the exceptional care we give. Barchester provides in-depth training for all staff on living with dementia which, combined with caring staff, provides excellent care for our residents.

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Review from Gillian H (Daughter of Resident) published on 1 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

We chose Barchester Lucerne House Care Home on the basis of the then CQC rating of 'outstanding' and following visits where we saw the lovely care environment and met the home manager, receptionist and staff.
Mum had dementia and certainly had some lovely staff looking after her.

Reply from Sally Coletti, General manager at Barchester Lucerne House Care Home

Thank you for your review. The unwavering dedication of our entire staff reflects their deep love for their work.

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Review from William R (Friend of Resident) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My friend had been there since the start of Covid and I found the care he received was lacking in some areas because I had to inform the staff and the Manageress that he had a UTI he had suffered from for many years.
He had a catheter and bag fitted and was prone to get infections. I visited approx
once a week until I was laid up with a bad hip but when I started visiting again I could not get anyone to open the door. On my last visit which was in November 2023 I noticed that the catheter bag had been removed. I tried to speak to someone but no one was available. Next, I heard he had passed away so on the 19/12/23. I collected the death certificate, then phoned the manageress and was told by her I was not next of kin which was lies as she had known from the start I was named as such with the lady from social services.

Reply from Sally Coletti, General Manager at Barchester Lucerne House Care Home

Thank you for your email. We pride ourselves on the excellent care our residents receive. Any changes to a resident's plan of care is made after consulting their GP. Anyone who would like further information and has lasting power of attorney are able to do so by going through the correct channels.

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Review from Ginette H (Daughter of Resident) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum suffers dementia, she has been at Lucerne House for fourteen months... I cannot fault the love and care that the staff provide. It is such a sad and cruel disease. Everyone at Lucerne are so welcoming. They always have time for us. I know Mum is safe and looked after. It's like a home from home.
The staff go above and beyond, always with a smile. They are all very special people, I cannot thank them enough. I strongly feel they deserve better pay and sick pay. The high rates we pay should enable this.

Reply from Sally Coletti, Deputy Manager at Barchester Lucerne House Care Home

Thank you for your feedback. I am delighted to hear that having your mum living here has been a positive experience for you. Our team is dedicated to providing compassionate and exceptional care to every resident, ensuring they live their best lives. At Barchester, we are committed to regularly reviewing pay rates to ensure they exceed the minimum wage.

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Review from M R (Grandson of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn’t have been happier with how my grandad was cared for. All of the staff were on it and went above and beyond in my opinion. I would happily recommend it to anyone. Thank you for caring, it made a real difference.

Reply from Sally Coletti, General Manager at Barchester Lucerne House Care Home

Thank you for your kind words. In addition to our caring team, we have a strong ethos of a whole-home approach which ensures a positive experience for our residents and their loved ones.

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Review from Mark S (Son of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our wonderful 98-year-old mum was a resident at Lucerne House for seven months before passing away peacefully just after Christmas. The care Mum received at Lucerne was impeccable. The facilities are excellent, but it's the love, care and compassion of all the staff that make Lucerne House a very special
place. Mum struck up bonds with so many of the staff, and from the moment she arrived, we knew that Mum was in safe hands. It's striking that so many of the staff have worked at Lucerne for a long time, and I think that tells a story in itself.
We're a large family, so there was a procession of visitors to see Mum on a daily basis, and we were always made to feel very welcome.
Mum was clearly very happy at Lucerne, participating in the activities and generally experiencing the best possible quality of life given her deteriorating health.
We have nothing but praise for the general manager and her amazing team, and we will forever be grateful for the care and love that Mum received at Lucerne House.

Reply from sally coletti, deputy manager at Barchester Lucerne House Care Home

Thank you for your kind comments. It is always our pleasure to take care of our residents and provide them with the best possible care. All of our staff members were very fond of your mother, and we are delighted that she enjoyed her time here at Lucerne House and could participate in many activities.

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Review from Sarah T (Friend of Resident) published on 9 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my friend recently after his move from another care home and I was so happy that the move had been made. My friend wasn't well but the genuine love, care and compassion from the staff made me feel so at ease, knowing that he was getting the best possible care. Staff were so attentive. There
were drinks and snacks within his reach and staff checked on him regularly; asking if he needed anything. I could tell that the staff had a genuine passion for the roles that they have and I cannot thank you all enough for making his last months the best they could be.

Reply from Sally Coletti, deputy manager at Barchester Lucerne House Care Home

Thank you for your positive comments, we pride ourselves on the care and compassion shown to all of our residents. We ensure that the process of moving into our home is a positive one for not only for the resident but also for their families and loved ones.

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Review from P R (Daughter of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased to have found a care home with such wonderful staff and facilities. You hear such terrible stories about care homes. So I am lucky to have found you.

Reply from sally coletti, General manager at Barchester Lucerne House Care Home

Thank you for your comments. We are pleased that you are happy with the care and standards that we provide.

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Review from Ian T (Son of Resident) published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving Mum, who has dementia, out of her home of 50-plus years was a traumatic experience for our whole family. However, the transition to her living in Lucerne House couldn't have gone better. The management is helpful and friendly, and the staff are absolute angels! Mum loves them, and to know she
is safe, less lonely, and so brilliantly cared for is a huge comfort to us all.

Reply from sally coletti, General manager at Barchester Lucerne House Care Home

Thank you for your kind words. We know that moving a loved one into a care setting can be a daunting one which is why we take such good care with the transition. All the staff are so fond of Mum and we are so pleased that she has settled in so well.

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Current Review Score: 9.7 (9.681)

Overview of Review Score

The Review Score of 9.7 (9.681) out of 10 for Barchester Lucerne House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.681 for Barchester Lucerne House Care Home is calculated as follows: ( (190 Excellents x 5) + (26 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 235 Ratings = 4.681

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Lucerne House Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Oct 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (12)

Meet the Team (10)

Sally

Sally Coletti

Job Title: General Manager

Joined: 2020

Hello, my name is Sally and I am General Manager here at Lucerne House, I qualified as an RGN from Plymouth University. I am a passionate nurse with a wealth of experience which includes many years of experience in A and E departments and I was the team lead for a team of community nurses in Dorset.


I have a very active role in the lives of all residents ensuring patient-centred care is delivered by every member of staff to a high standard and within the Barchester values. In my time as a nurse, I have gained valuable experience and knowledge in caring for elderly and terminally ill patients, I believe that a holistic approach is crucial in providing gold-standard care for the individual and their families.


Making the decision to move your loved one into a nursing home can be a daunting experience. Still, I am here to help with that journey ensuring the decision to move is a positive one and I will alleviate those fears and anxieties by talking you through that transition. I will ensure that you or your loved ones are the most important at all times by listening and answering your questions. I regard myself as a competent and supportive nurse who empowers and motivates residents to live fulfilling life.

Grace

Grace Leeds

Job Title: Deputy Manager

Joined: 2023

Hello, my name is Grace and I am the Deputy Manager at Lucerne House.


I qualified in 2010 as a Registered General Nurse from Anglia Ruskin University in Essex. I previously worked in a Barchester Care Home for over a year, and I was very impressed with their values as a company. I moved to north London where I then worked in a busy NHS hospital, before progressing to management roles. I also worked as a Nurse Educator, and became a Specialist Nurse in spinal injuries. I moved to Devon in 2019, where I worked as a Specialist Nurse in Dermatology.


I really enjoy my life in beautiful Devon and hope to stay here for many years to come. I am so happy to have returned to a Barchester home, and the residents and staff at Lucerne are exceptional. I am very team orientated and I really enjoy the holistic approach Lucerne provides for their residents. I am passionate about providing a high standard of care and also in developing and supporting staff, ensuring they feel valued along the way.

Elena

Elena Constantinescu

Job Title: Administrator

Joined: 2020

My role at Lucerne House involves supporting the General Manager by maintaining and managing the financial, recruitment and general administration systems.


I started at Barchester in 2020, as a care assistant at Lucerne House. In 2021, I took on the role of administrator which I use my previous professional experience in finance, administration and accountancy.


I feel privileged to have secured my current role supporting the residents and families at Lucerne, and if you ever need anything, then my door is always open.

Lalaine

Lalaine Limos

Job Title: Head of Shillingford Unit

Joined: 2015

Hi, my name is Lalaine, and I am the Head of Unit in our Memory Lane community at Lucerne House. I am a dedicated RGN with over 21 years of experience in working in busy hospital environments and nursing homes. I am responsible for delivering high standards of nursing care to residents, whilst ensuring that they are happy, comfortable and safe in our home

Jessy

Jessy Matthews

Job Title: Head of Alphinbrook Unit

Joined: 2006

My name is Jessy and I have worked at Lucerne House for over 10 years and I have been Head of Alphinbrook unit since 2015. I feel privileged to have such a lovely unit and a supportive team behind me.

Chris

Chris Firth

Job Title: Head of Maintenance

Joined: 2021

Hello, my name is Chris, Head of Maintenance at Lucerne House.


I have been working for Barchester for two and a half years in my current role. Prior to joining Barchester, I was a self-employed plumber, for 15 years, serving my community in Leeds. I then moved to the Southwest, taking on a role in a local school for 10 years as their Maintenance person.


In my spare time, I enjoy working with computers and also sound engineering and music production

Darren

Darren Knockton

Job Title: Head Chef

Joined: 2021

Hello, my name is Darren, I have just joined the Barchester group and I am very excited to be the Head Chef at Lucerne House.


Having come from the luxury hospitality sector I intend to bring my skills and knowledge into the kitchen to produce nutritious, seasonal, fresh and delicious recipes for our residents. My team and I take great pride and passion in our work and believe this translates into the food we serve.

Marilyn

Marilyn Bibby

Job Title: Head Housekeeper

My name is Marilyn and I have worked at Lucerne House for over 15 years, and I have been Head Housekeeper since 2013. The home is a warm, caring and fun environment to work in. I am here to ensure that all cleaning and laundry services are to a very high standard, and I enjoy my job.

Alex

Alex Petersen

Job Title: Head of Activities

Joined: 2011

I have been at Lucerne House since November 2011. I started in the kitchen before moving to the Activities Team. I have a background in music and theatre and was very happy to be able to share this with residents in the home. After a short while, I was promoted to being the Head of Activities, and have recently become NAPA level 2 qualified in Activity Provision.


In the role of Head of Activities, I am focused on ensuring that residents can continue to enjoy existing hobbies and interests, but also pursue new avenues of stimulation and activity. I am always looking to bring new experiences and means of engagement to the home, be that through massage therapy, yoga, engaging with the local community or many other things. At Lucerne House, our person-centred approach allows us to make every resident feel valued and comfortable enough to express themselves however they see fit.


My goal is to ensure that every person living at Lucerne House feels confident enough to make independent decisions and that each of them have a robust choice of activities and interests to engage with. I am always open to suggestions, so if you do have any, please do not hesitate to let me know.

Peter

Peter Ajayi

Job Title: Physiotherapist

As the resident physiotherapist at Lucerne House, my priority is optimising their functional abilities, independence and quality of life.


At Lucerne, rehabilitation programmes are tailored specifically to the individual to ensure that they meet their goals.


I have vast experience and knowledge in rehabilitation, including postgraduate degree in Managing Complex Posture and a master’s degree in Rehabilitation.

Frequently Asked Questions about Barchester Lucerne House Care Home

What types of Care is Barchester Lucerne House Care Home registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Barchester Lucerne House Care Home have?

There are 75 Single Rooms.

What are the Facilities & Services at Barchester Lucerne House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Lucerne House Care Home to the centre of Exeter?

1.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Lucerne House Care Home to verify any information. View our terms and conditions. Barchester Lucerne House Care Home has an Enhanced Service - more info.