Barchester Lucerne House Care Home

We were so happy with the care our Nan received. From start to finish the staff were friendly, caring and always went above and beyond to make sure she was comfortable and well looked after. Sadly our Nan wasn't there long, but the end of life care couldn't have been better. It was a huge peace of mind our Nan was in safe hands, and we couldn't thank Lucern enough.

As soon as I go through the door I am warmly welcomed. I have found all the staff I have met wonderfully compassionate, caring & very special people. Those residents who can are encouraged to join in whatever of the many activities are arranged. It is a very happy Home with staff going above & beyond to make it so.

The staff at Lucerne House go above and beyond to make the residents feel like they have come to stay in a home filled with joy, fun and love. There's a wide variety of activities and plenty of support to help residents participate, and the staff manage to combine care, respect and laughter. It's not just the residents that benefit from all of this - visitors are also made to feel like part of the Lucerne House family.

We have already made arrangements for further breaks later in the year.

Dad was a resident in Lucerne for three years until he sadly passed away in November 2025. The staff provided exceptional, compassionate care, and unwavering professionalism. They were incredible with my Dad, who was living with dementia, treating him with patience, dignity, and genuine understanding. The team created a warm, reassuring environment where we could see that Dad was safe and loved . Staff consistently went above and beyond, responding to his changing needs with empathy and skill. Their expertise in dementia care is clear, and their kindness brought our family real peace of mind. I wholeheartedly recommend this truly professional 'home from home' to anyone seeking the very best care, and as a family , couldn't have wished for anything better for Dad. Thank you .

My mother June stayed at Lucerne for two years until her passing in Nov this year. Throughout her care she was treated with dignity and respect but most of all love. As a family we were welcomed into the Lucerne fold. Cared for as one of their own as they appreciated that the family are often silent sufferers after the emotional turmoil of putting their loved one in care. Lucerne has a Dr from the local surgery on call, a physio, podiatrist and hairdresser all superb. The meals are cooked by the resident chef with menus to suit every palate. There is an entertainment team in place consisting of Alex, Jan and Kirstie who go out of their way to keep the residents active and interested. The care staff in Ide ward were second to none managed by the lovely Ron. Tea was provided with care by the ever friendly Julie and all this is overseen by the brilliant management team of Sally and Grace

I cannot express enough gratitude to the incredible team at Lucerne House for the exceptional care, compassion and patience they have shown while looking after my father who has advanced dementia, can be very unpredictable, confused, agitated and unfortunately even physically aggressive. Despite these challenges the staff have never wavered in their kindness. They treat him with upmost dignity and respect always seeing the person behind the illness rather than judging him by his illness. Every carer, nurse, manager has shown him and us as his family professionalism, genuine love and empathy throughout.

Thank you to every one at Lucerne for taking great care of my sister and every one else.

Mum has complex medical needs, all of which are managed effectively.

Thankyou to all the staff at Lucerne House for such special care for Mum + Dad x.

and at times a great sense of humour. The staff go out of their way to make life easier for residents and relatives and friends alike.

something I'll remember and be grateful for forever.

But one, I have never regretted, as Lucerne House is exceptional .

This home is friendly, nothing is too much trouble. Spotlessly clean and provide excellent care to my mum. Food is very good and have activities going on every day. They are treated with dignity and all the staff are excellent. Safety and security is excellent.

Sadly my father only had a couple of weeks at Lucerne but the care both he and I received was exceptional. Nothing was too much trouble. Their knowledge and kindness made a difficult time so much easier. Thank you and I'm sorry he did not have longer with you xx

Thanks for everything you do at Lucerne

I very rarely write reviews... I hadn't been in a dementia ward before and I did wonder (and worry) what it might be like spending a lot of time visiting my Mum in one - somewhere where every resident suffers from the condition. But my time on the Memory Lane ward was a genuinely uplifting experience. There was joy, laughter, innocence, humanity and even some friendships formed. I didn't ever feel uncomfortable.

The nurses and carers were quite simply outstanding - without exception. There was wonderfully supportive, gentle and extremely dignified care given at all times. The care was in plentiful supply too. There was never a time that I couldn't fine a carer or nurse when I needed one. They cared deeply about the families as well as the residents. We were always given detailed updates about Mum. On several occasions, they even brought meals to us when we'd spent the whole day visiting on the ward.

Thank goodness we found Lucerne House. I only wish that we had found it sooner.

My late mother was a resident at Lucerne House for nearly two years. Throughout their time, she was treated with unfailing kindness and patience, and I was impressed by the never ending cheerfulness of the staff. Nothing seemed to faze them and they did their utmost to ensure that my mother was comfortable to the end.

Lucerne House is an outstanding home. Every single one of the staff cares deeply about the welfare of our dad. As a family we couldn't have asked for a better place for dad to be cared for. With his advanced dementia the staff are always patient and empathetic to his needs which can be challenging at times. The other thing that really stands out is the way myself and the rest of my family have been welcomed into the Lucerne family. My mum in particular has found new friends and listening ears since Dad has been at Lucerne. I simply cannot praise this home enough. The managers and the team at Lucerne - thank you !

We looked at a number of care homes when trying to find a suitable place for Mum. Barchester Lucerne House Care Home was the only one where we felt 100% comfortable that Mum's needs would be met. We were impressed by the calm, caring atmosphere and well-maintained surroundings at Memory Lane. It was very reassuring to know that Mum was being cared for by carers specially trained in dementia care, during the last six months of her life. Lucerne House comes highly recommended.