Barchester Lucerne House Care Centre

Chudleigh Road, Alphington, Exeter EX2 8TU

Barchester Lucerne House Care Centre, Exeter, Devon
Barchester Lucerne House Care Centre, Exeter, Devon
Barchester Lucerne House Care Centre, Exeter, Devon

Barchester Lucerne House Care Centre makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

Group: Barchester Healthcare Ltd

Person in charge: John Bayliss (General Manager)

Local Authority / Social Services: Devon County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 75 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Parkinson's Disease

Admission Information: Ages 18+.

Languages Spoken by Staff (other than English): Bulgarian, Danish, Polish, Tagalog

Single Rooms: 75

Rooms with ensuite WC: 75

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Barchester Lucerne House Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 30 Oct 2017

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Reviews

9.5 Barchester Lucerne House Care Centre has a Review Score of 9.5 (9.511)

The Review Score of 9.5 (maximum of 10) for Barchester Lucerne House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for Barchester Lucerne House Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 13 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.644 for Barchester Lucerne House Care Centre is calculated as follows: ( (144 Excellents x 5) + (67 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 216 Ratings = 4.644

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.867 Points relating to the number of positive Reviews for Barchester Lucerne House Care Centre is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 15 positive Reviews (75 registered maximum number of service users ÷ 5). 13 Reviews ÷ 15 Target = 0.867

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    14
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Lucerne House Care Centre?

  • Extremely LIKELY
    19
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Lucerne House Care Centre

  • Daughter of Resident/Service User
    6
  • Husband of Resident/Service User
    4
  • Wife of Resident/Service User
    4
  • Mother of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • more

My mother in law has been looked after for over a year. Her care has been exemplary and the staff genuinely enthusiastic and caring. I can't speak highly enough.

How likely would you be to recommend Barchester Lucerne House Care Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

John Bayliss, Senior General Manager at Barchester Lucerne House Care Centre responded to this review on 15 Nov 2017:

Thank you for your comments about our Home. I really believe Lucerne to be one of the best Homes around because the staff are so engaging with all our residents. Families also need our support which outwardly shows by all who work here. We aim to make a positive difference to the lives of all those who live here.

My daughter was admitted to Lucerne House Young Persons Wing, Alphington in November. It took some time for her to settle, a combination of ill health, Christmas and being away from home. During this time the staff were extremely kind and did all they could to make her feel that it was her home. Visiting is unrestricted and I can bring the family pet in. The room and surroundings are clean and the choice of food is good. Excellent activities are offered during the week.

How likely would you be to recommend Barchester Lucerne House Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

John Bayliss, General Manager at Barchester Lucerne House Care Centre responded to this review on 30 Jun 2017:

Thank you for this review. The Staff at Lucerne House I believe, are really second to none providing fantastic individual care to those who live here. The culture is one where we understand that we work in their Home and hence residents have choices in what they do.

Lucerne House is a wonderful home. Always made to feel very welcome and the family are all very happy with the loving care and attention our loved one receives (he has a brain tumour), from all the nursing staff who are absolutely brilliant. Nothing is too much trouble.
All the family have found this since he became a resident in December 2016.
We feel it has given our loved one dignity and the independence (until recently) and has made sure he had a good quality of life and is comfortable.
All the nursing staff, we know, are well aware of the effect a terminal illness has on the family and they are always there for you too if you need to talk or ask any questions.
As a family, it was the hardest, but the right decision we have had to make for our loved one, giving us peace of mind, knowing he is comfortable and well cared for.
We have nothing but high praises to sing for Lucerne House.

How likely would you be to recommend Barchester Lucerne House Care Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My 98-year-old mother became a resident at Lucerne House for the last 3 months of her life. She suffered from dementia and had distressing periods of mental confusion. From the beginning, the staff treated my mother with infinite patience and understanding. They comforted her and gave her back some dignity. Her room was light and airy and always clean. All the facilities were of a high standard. Each time I visited my mother, a friendly member of staff made me a cup of tea - and showed concern for me, as well as my mother. The nurses in charge were very professional and approachable - they kept me well informed of my mother's medical condition at all times. All the staff at Lucerne House - carers and administrators - were excellent. I shall always appreciate the exemplary care they gave to my mother.

How likely would you be to recommend Barchester Lucerne House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

John Bayliss, General Manager at Barchester Lucerne House Care Centre responded to this review on 21 Apr 2017:

Thank you for this review. We have really fantastic pro-active staff in Lucerne House who care passionately for those in their care. A continuous program of development ensures we keep up to date with any new initiatives. Only yesterday our dementia unit was accredited with the 10-60-6 dementia program.

My sister came to Lucerne House for a short while. Her care that she received from all of the staff was excellent, very caring, jolly and professional. The home was lovely, friendly and very homely.
I only wish she had longer with them all.

How likely would you be to recommend Barchester Lucerne House Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

John Bayliss, General Manager at Barchester Lucerne House Care Centre responded to this review on 21 Apr 2017:

Thank you for this review. The ethos and culture at Lucerne is one of compassion and kindness to everyone who resides there as well as to those who work in the home. The feeling in the home is one of a family environment where everyone is looked upon in a caring way.

My father came to Lucerne in late February. He was covered in cuts and bruises from his last home. He had lost so much weight and was quite frankly a mess. Since being at Lucerne, he is a changed man. The staff here are so caring and attentive. They have responded totally to my Dad's needs and the best bit is he has no new cuts, has not fallen and is putting on weight. He is signing again, is alert and happy. Thank you Lucerne.

How likely would you be to recommend Barchester Lucerne House Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My husband was wonderfully cared for at Lucerne, I will always be grateful to every single member of staff for the overwhelming kindness shown to him and to my family as we faced the declining health of a very much loved husband and dad. Nothing was too much trouble. There was a smile and cheery word from everyone and great sensitivity.

How likely would you be to recommend Barchester Lucerne House Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

John Bayliss, General Manager at Barchester Lucerne House Care Centre responded to this review on 02 Apr 2017:

Thank you for your comments - I will pass these on to the staff who always appreciate the positives said about their work by relatives. We have a great team here at Lucerne who not only work with compassion towards our residents but also help each other when the need arises.

My mother recently passed away at Lucerne House after living there happily for over a year, The support, care and friendship which she and our family received has been amazing. The staff managed mums complex and often challenging needs with expertise, fun and kindness. It truly felt like her home, surrounded by people who cared about her, liked her, laughed with her, were sensitive to her individual needs, he likes and dislikes and brought our her love of singing. We got a sense that everybody's role is equally regarded and valued and specialist dementia training for staff is a priority. Mum looked forward to her meals and always ate well. Her clothes were looked after and carefully chosen and activities were thoughtful and fun, including external musicians such as a harp player. I will miss being part of such a caring and fun place.

How likely would you be to recommend Barchester Lucerne House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

John Bayliss, General Manager at Barchester Lucerne House Care Centre responded to this review on 02 Apr 2017:

Thank you for comments. Our ethos and culture at Lucerne is to have compassionate understanding staff who really connect with our residents and help them enjoy as far as is possible their time in the home.

My mother has been a resident for 16 months. During that time, she has been treated with care, kindness and dignity. The staff are always professional, patient, friendly and I always feel she is safe and her needs are met.

How likely would you be to recommend Barchester Lucerne House Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

John Bayliss, General manager at Barchester Lucerne House Care Centre responded to this review on 16 Mar 2017:

Thank you - Our continuous training and development of staff have embedded a culture within the home that puts our Residents at the heart of what we do. They care immensely for the residents they support.

Staff are very caring and welcoming. They have been very caring looking after my husband through a recent bout of illness and have looked after him as a member of the family.

How likely would you be to recommend Barchester Lucerne House Care Centre? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

John Bayliss, General Manager at Barchester Lucerne House Care Centre responded to this review on 02 Apr 2017:

We appreciate your comments which I'll pass on to our staff. We do believe Lucerne has a family orientated environment where support is given to relatives and residents alike at often very difficult times

My wife is suffering from dementia and was a resident at Lucerne House Care Centre for over three years.
I estimate that I visited her over 600 times she hardly ever spoke and rarely smiled and I frequently left her feeling heart broken with tears in my eyes. The manager and staff were understanding and helpful throughout.

How likely would you be to recommend Barchester Lucerne House Care Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

John Bayliss, General Manager at Barchester Lucerne House Care Centre responded to this review on 02 Mar 2017:

We support not only our Residents but where we can families as well. Dementia is such a heartbreaking disease which impacts on so many people in many different ways. Our staff are very pro-active in looking at the issues and concerns affecting Residents and their families and dealing with them with empathy.

Dad was a resident at Lucerne House for almost a year until he passed away in August. From the moment he arrived, he was cared for with such kindness, tenderness and dignity. Dad's nursing needs were very high yet everyone made time to chat with him and to enable him to join activities as much as possible. There was always a friendly smile. Family and friends were equally welcomed at all times and although it was so sad when he passed away we were so happy he could spend his final days in such a caring, wonderful home. Thank you, everyone!

How likely would you be to recommend Barchester Lucerne House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

John Bayliss, General Manager at Barchester Lucerne House Care Centre responded to this review on 02 Apr 2017:

Thank you for you kind comments. We are very fortunate here at Lucerne to have amazing staff who really care for those they look after. Nothing is too much trouble and this is embedded in the ethos of the home.

My husband has been a resident for 7 months in the Shillingford Unit, which is part of a well cared for and spacious home that is clean and welcoming. It has very good facilities for residents with Dementia.
The staff are professional, friendly and care for the residents with infinite patience. They are always approachable and support me as well as my husband. I visit every other day and despite the difficulties, Dementia presents I am reassured that he is being given very caring support and helped to enjoy life as much as he is able.

How likely would you be to recommend Barchester Lucerne House Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

John Bayliss, General Manager at Barchester Lucerne House Care Centre responded to this review on 02 Apr 2017:

Thank you for your comments which I will of course, pass on to the staff. Several relatives visit, often daily, and become part of the home's family. These can be difficult times and I hope that we all in the home offer as much support as we can.

Believe me when I am looking for a place to look after my mum I am watching for any crack or failing in the service. I can honestly tell you that Lucerne House Care Centre has been fantastic from the first greeting to yesterday, from management to care assistant to cleaners, all smile and say hello each time and nothing is too much trouble for them. I have watched them with other people's family residents and you couldn't wish them to be anywhere else. FIGHT to get your relative here, it is worth it!!

How likely would you be to recommend Barchester Lucerne House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have completed a review on this home in the past/reported them, with the introduction of the present management team - that standards improved. I am pleased to report they continue to be of a high standard. I rate them to be good to very good. I do not believe the overall standard of any facility - establishment - can be excellent due to the daily problems they face.
I witness on a daily basis excellent care and support by the carers and nurses. They are always prepared to go the extra mile for their residents. My wife has been a resident at this home for nearly three years. I believe she has been well looked after and although cannot speak, I believe she feel safe and secure. I deduce this from her demeanour when being attended to by staff.

How likely would you be to recommend Barchester Lucerne House Care Centre? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

John Bayliss, General Manager at Barchester Lucerne House Care Centre responded to this review on 01 Jul 2016:

Our Dementia unit have knowledgeable caring and very pro-active staff who really genuinely care, as a family would, for those residents in their care. Comments made by Relatives are most welcome which are always fed back to staff.

My dear wife has been a resident in "Shillingford Unit" of Lucerne House for just over 3 years now. I myself having cared for her at home from 2007 to 2013 and I would say with "Excellent" help from both Dr's who gave really good guidance from written reports on our visits to him and our own doctor. Lucerne House again "Excellent advice". In April 2013 was assessed as "critical" and I just had to give in for her to go into care. I could not wish for her to be at anywhere other than Lucerne House where everyone is always ready to speak to you, answer any questions, help in any way over the 3 years (except for one length of time) when everyone seemed to behaving (about 6 mnths) just prior to the manager coming. It has got better and better even better than before. Well done again to everyone a great team and a great captain. Nobody ever seems to have a bad day. Always a smile on their face. I do not feel you can ever achieve excellent in many ways when dealing with Alzheimer's but in the case of the 3 boxes that is just so.

How likely would you be to recommend Barchester Lucerne House Care Centre? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Staff always friendly and cheerful. Always make you feel welcome when you visit your relative. Always come and say hello when passing and fill you in on your loved one.

How likely would you be to recommend Barchester Lucerne House Care Centre? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Lucerene House Shillingford Unit. The unit has a lovely homely feel to it. The staff are superb showing love and care to all residents. If anyone is upset they will stop what they are doing to care for their needs, nothing is too much trouble for them. My wife has been a resident for 21 months. I visit her every day. I help feed her at lunch time and spend the afternoon with her, so I spend a lot of time in the house. I am always made most welcome and when I leave I know my wife is in loving caring hands which means a lot to me. The management and staff at Lucerene are a credit to Barchester Healthcare.

How likely would you be to recommend Barchester Lucerne House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband was in Lucerne House in the dementia wing for 5 months until he died. He was treated with dignity throughout. The staff always showed loving kindness to him and other residents. There is a culture of respect, kindness and good humour that is displayed by all staff. During my husband's final end of life care he, and I, were treated really well. He could not have been cared for any better in a hospice. I am so pleased he was able to spend his final months of his life at Lucerne and didn't have to die in hospital.

How likely would you be to recommend Barchester Lucerne House Care Centre? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

John

John Bayliss

Job Title: General Manager

Description:

My name is John Bayliss and I am the General Manager here at Lucerne House. My working career started in Birmingham where I was a trainee company accountant. I then moved down to Cormwall in the eighties and became interested in elderly care and became the Registered manager of a medium sized Nursing Home. Since then my career has stayed mainly around the care home sector with jobs ranging from managing a small EMI Home, a large Nursing Home through to a Group Operations Manager for a small provider. I spent a short time out helping my wife run a medium sized convenience store and Post Office as the Postmaster. However my passion has always been centred around providing high standards of care mainly to the elderly.

I am looking forward to the opportunity of meeting new people in an environment which is familiar to me and to making a positive impact and difference to those Residents, staff and relatives who I come in contact with.

My hobbies include sailing, walking – you have to with a dog, Badminton and of course spending time with the family.

Meet the rest of my team

Joanne

Joanne Burchell

Job Title: Deputy Manager

Joined: 2015

Description:

I qualified as an RGN in 1986 at North Tyneside School of Nursing. I then accepted a position in London on a five day surgical ward, and stayed there for 2 years. In 1988, I was accepted into a private clinic in South Africa, which was an exciting chapter of my life. I returned to the UK in 2009, and I currently live in Sidmouth with my daughter. I have been working at Lucerne House since 2015 as the Deputy Manager. I am very privileged to work with such a wonderful team of caring and dedicated staff

Beth

Beth Kingshott

Job Title: Home Administrator

Joined: 2013

Description:

My name is Beth and my role at Lucerne House is to support the General manger by maintaining and managing the financial and administrative systems within the home. I started at Lucerne 2 and a half years ago, after completing a law degree, and I feel privileged to be able to support the homes residents and families.

Emma

Emma Bibby

Job Title: Administrative Assistant

Joined: 2016

Description:

My name is Emma and I’ve been the Receptionist here at Lucerne House since November 2016. I will normally be the first person you will see when visiting the Home and will offer you a drink and one of our freshly made cakes, (Which by the way are amazing). I enjoy working here as we have a fantastic team who make you feel part of a large family. My main duties including answering the phone, processing invoices, ordering supplies and delivering the post.

I look forward to meeting you and showing you around.

Jessy

Jessy Matthews

Job Title: Head of Alphinbrook Unit

Joined: 2006

Description:

My name is Jessy and I have worked at Lucerne House for over 10 years and I have been Head of Alphinbrook unit since 2015. I feel privileged to have such a lovely unit and a supportive team behind me.

Lalaine

Lalaine Limos

Job Title: Head of Shillingford Unit

Joined: 2015

Description:

Hi, my name is Lalaine, and I am the Head of Unit in our Memory Lane community at Lucerne House. I am a dedicated RGN with over 21 years of experience in working in busy hospital environments and nursing homes. I am responsible for delivering high standards of nursing care to residents, whilst ensuring that they are happy, comfortable and safe in our home

Peter

Peter Ajayi

Job Title: Physiotherapist

Description:

As the resident physiotherapist at Lucerne House, my priority is optimising their functional abilities, independence and quality of life.

At Lucerne, rehabilitation programmes are tailored specifically to the individual to ensure that they meet their goals.

I have vast experience and knowledge in rehabilitation, including postgraduate degree in Managing Complex Posture and a master’s degree in Rehabilitation.

Simon

Simon Wilmot

Job Title: Head Chef

Joined: 2011

Description:

Hello, my name is Simon, and I have been working for Barchester for over five years, and have been the Head Chef at Lucerne House since 2015.

Myself and my team pride ourselves on delivering fresh, tasty and nutritious dishes to the people of Lucerne House. We have recently introduced light starters and aim to have a menu which reflects the seasons, and is inspired by residents' feedback.

Chris

Chris Day

Job Title: Maintenance Manager

Joined: 2013

Description:

I have now worked at Lucerne House for just over 18 months. I am a fully qualified Master Craftsman in Carpentry & Joinery, & have many years of experience in this and all other aspects of construction & building maintenance. Myself & my team will always be happy to help you in any way that we can.

Marilyn

Marilyn Bibby

Job Title: Head Housekeeper

Description:

My name is Marilyn and I have worked at Lucerne House for over 15 years, and I have been Head Housekeeper since 2013. The home is a warm, caring and fun environment to work in. I am here to ensure that all cleaning and laundry services are to a very high standard, and I enjoy my job.

Alex

Alex Petersen

Job Title: Head of Activities

Joined: 2011

Description:

I have been at Lucerne House since November 2011. I started in the kitchen before moving to the Activities Team. I have a background in music and theatre and was very happy to be able to share this with residents in the home. After a short while, I was promoted to being the Head of Activities, and have recently become NAPA level 2 qualified in Activity Provision.

In the role of Head of Activities, I am focused on ensuring that residents can continue to enjoy existing hobbies and interests, but also pursue new avenues of stimulation and activity. I am always looking to bring new experiences and means of engagement to the home, be that through massage therapy, yoga, engaging with the local community or many other things. At Lucerne House, our person-centred approach allows us to make every resident feel valued and comfortable enough to express themselves however they see fit.

My goal is to ensure that every person living at Lucerne House feels confident enough to make independent decisions and that each of them have a robust choice of activities and interests to engage with. I am always open to suggestions, so if you do have any, please do not hesitate to let me know.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Lucerne House Care Centre