This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
These prices are only a guideline, please contact Barchester Lucerne House Care Home to find out the exact price for your requirements.
Visitors welcome to come to the home at any time. If visiting after 8pm, please do contact the home and ensure someone is there to greet visitors.
Private car park for guests and visitors to the home.
Barchester Lucerne House Care Home has a Review Score of 9.7 (9.660) out of 10, based on 18 reviews in the last 2 years.
Over all time Barchester Lucerne House Care Home has 67 reviews.
5.0 out of 5
Thank you for your kind feedback. It was a pleasure to care for both of your parents, and all the staff were truly fond of them. We strive to make all residents feel like they are part of one big family. We understand that having a loved one move into care can be overwhelming, and having two family members in care was a significant change for you all. They both transitioned very well, and we appreciate your trust in us.
5.0 out of 5
Thank you for your kind review, We take pride in providing professional care and attention to residents and relatives. Everyone is important to ALL the team at Lucerne House.
5.0 out of 5
5.0 out of 5
Thank you for your fantastic review! We truly value the time we spend with our residents, ensuring that they lead vibrant and fulfilling lives while in our care. Our extensive life enrichment programs are designed to engage residents in meaningful activities, including art classes, music therapy, fitness sessions, and social outings. Each program is tailored to meet individual interests and capabilities, encouraging participation and connection. Our dedicated carers are committed to providing the highest quality of care. They invest time getting to know each resident personally, understanding their unique preferences, needs, and histories. This approach enables our team to provide compassionate, person-centred care that promotes a sense of dignity and belonging for every individual. We are proud to create an environment where our residents feel valued and supported.
5.0 out of 5
Thank you for your kind words. We are delighted that you have such positive things to say about Lucerne and the care that we provide, we love having your mother in our care and are pleased to hear that you are pleased with everything too.
5.0 out of 5
Thank you for your kind review. Our staff do go that extra mile to ensure that great care is given at all times. It was a pleasure looking after your father, thank you for choosing Lucerne House.
5.0 out of 5
Thank you so much for taking the time to complete such a kind review of your experience here at Lucerne House. It is a pleasure to care for your Mother and we look forward to seeing you soon. I will be sure to pass your feedback onto our team.
5.0 out of 5
The nurses and carers were quite simply outstanding - without exception. There was wonderfully supportive, gentle and extremely dignified care given at all times. The care was in plentiful supply too. There was never a time that I couldn't fine a carer or nurse when I needed one. They cared deeply about the families as well as the residents. We were always given detailed updates about Mum. On several occasions, they even brought meals to us when we'd spent the whole day visiting on the ward.
Thank goodness we found Lucerne House. I only wish that we had found it sooner.
Thank you immensely for your thoughtful feedback. Our dedicated staff takes great pride in the compassionate care they provide our residents, treating each individual with warmth and respect. We were truly honoured to have the privilege of caring for your wonderful mother during her time with us. At Lucerne, we believe that when a resident becomes part of our community, their family is equally important to us.
4.0 out of 5
Thank you for your kind words. When the decision is made to choose Lucerne to care for their loved ones, we try to ensure that the whole family continue to be involved in their loved ones care. The staff put the care into care here at Lucerne and their cheerfulness is what makes our home special.
5.0 out of 5
Thank you for your kind words. We take great pride in the care we provide and the opportunities for life enrichment we offer our residents, which enhance their experience at Lucerne House. Our approach is one of whole-home which involves the entire team, ensuring everyone is engaged in providing wonderful care for our residents. We truly appreciate the support you and other families give us at Lucerne.
5.0 out of 5
Thank you for the positive feedback. At Barchester and Lucerne, we take pride in the excellent care our residents receive. Our staff's training for dementia care empowers us to support our residents in achieving the best quality of life possible.
5.0 out of 5
Thank you for your kind words. We were all fond of your father and he embraced all that Lucerne had to offer. We pride ourselves on the exceptional care we give. Barchester provides in-depth training for all staff on living with dementia which, combined with caring staff, provides excellent care for our residents.
3.0 out of 5
Thank you for your review. The unwavering dedication of our entire staff reflects their deep love for their work.
1.0 out of 5
Thank you for your email. We pride ourselves on the excellent care our residents receive. Any changes to a resident's plan of care is made after consulting their GP. Anyone who would like further information and has lasting power of attorney are able to do so by going through the correct channels.
5.0 out of 5
Thank you for your feedback. I am delighted to hear that having your mum living here has been a positive experience for you. Our team is dedicated to providing compassionate and exceptional care to every resident, ensuring they live their best lives. At Barchester, we are committed to regularly reviewing pay rates to ensure they exceed the minimum wage.
5.0 out of 5
Thank you for your kind words. In addition to our caring team, we have a strong ethos of a whole-home approach which ensures a positive experience for our residents and their loved ones.
5.0 out of 5
Thank you for your kind comments. It is always our pleasure to take care of our residents and provide them with the best possible care. All of our staff members were very fond of your mother, and we are delighted that she enjoyed her time here at Lucerne House and could participate in many activities.
5.0 out of 5
Thank you for your positive comments, we pride ourselves on the care and compassion shown to all of our residents. We ensure that the process of moving into our home is a positive one for not only for the resident but also for their families and loved ones.
5.0 out of 5
Thank you for your comments. We are pleased that you are happy with the care and standards that we provide.
5.0 out of 5
Thank you for your kind words. We know that moving a loved one into a care setting can be a daunting one which is why we take such good care with the transition. All the staff are so fond of Mum and we are so pleased that she has settled in so well.
The Review Score of 9.7 (9.660) out of 10 for Barchester Lucerne House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows:
Please contact us for latest vacancies.
Hello, my name is Sally and I am General Manager here at Lucerne House, I qualified as an RGN from Plymouth University. I am a passionate nurse with a wealth of experience which includes many years of experience in A and E departments and I was the team lead for a team of community nurses in Dorset.
I have a very active role in the lives of all residents ensuring patient-centred care is delivered by every member of staff to a high standard and within the Barchester values. In my time as a nurse, I have gained valuable experience and knowledge in caring for elderly and terminally ill patients, I believe that a holistic approach is crucial in providing gold-standard care for the individual and their families.
Making the decision to move your loved one into a nursing home can be a daunting experience. Still, I am here to help with that journey ensuring the decision to move is a positive one and I will alleviate those fears and anxieties by talking you through that transition. I will ensure that you or your loved ones are the most important at all times by listening and answering your questions. I regard myself as a competent and supportive nurse who empowers and motivates residents to live fulfilling life.
Hello, my name is Grace and I am the Deputy Manager at Lucerne House.
I qualified in 2010 as a Registered General Nurse from Anglia Ruskin University in Essex. I previously worked in a Barchester Care Home for over a year, and I was very impressed with their values as a company. I moved to north London where I then worked in a busy NHS hospital, before progressing to management roles. I also worked as a Nurse Educator, and became a Specialist Nurse in spinal injuries. I moved to Devon in 2019, where I worked as a Specialist Nurse in Dermatology.
I really enjoy my life in beautiful Devon and hope to stay here for many years to come. I am so happy to have returned to a Barchester home, and the residents and staff at Lucerne are exceptional. I am very team orientated and I really enjoy the holistic approach Lucerne provides for their residents. I am passionate about providing a high standard of care and also in developing and supporting staff, ensuring they feel valued along the way.
My role at Lucerne House involves supporting the General Manager by maintaining and managing the financial, recruitment and general administration systems.
I started at Barchester in 2020, as a care assistant at Lucerne House. In 2021, I took on the role of administrator which I use my previous professional experience in finance, administration and accountancy.
I feel privileged to have secured my current role supporting the residents and families at Lucerne, and if you ever need anything, then my door is always open.
Hi, my name is Lalaine, and I am the Head of Unit in our Memory Lane community at Lucerne House. I am a dedicated RGN with over 21 years of experience in working in busy hospital environments and nursing homes. I am responsible for delivering high standards of nursing care to residents, whilst ensuring that they are happy, comfortable and safe in our home
My name is Jessy and I have worked at Lucerne House for over 10 years and I have been Head of Alphinbrook unit since 2015. I feel privileged to have such a lovely unit and a supportive team behind me.
Hello, my name is Chris, Head of Maintenance at Lucerne House.
I have been working for Barchester for two and a half years in my current role. Prior to joining Barchester, I was a self-employed plumber, for 15 years, serving my community in Leeds. I then moved to the Southwest, taking on a role in a local school for 10 years as their Maintenance person.
In my spare time, I enjoy working with computers and also sound engineering and music production
Hello, my name is Darren, I have just joined the Barchester group and I am very excited to be the Head Chef at Lucerne House.
Having come from the luxury hospitality sector I intend to bring my skills and knowledge into the kitchen to produce nutritious, seasonal, fresh and delicious recipes for our residents. My team and I take great pride and passion in our work and believe this translates into the food we serve.
My name is Marilyn and I have worked at Lucerne House for over 15 years, and I have been Head Housekeeper since 2013. The home is a warm, caring and fun environment to work in. I am here to ensure that all cleaning and laundry services are to a very high standard, and I enjoy my job.
I have been at Lucerne House since November 2011. I started in the kitchen before moving to the Activities Team. I have a background in music and theatre and was very happy to be able to share this with residents in the home. After a short while, I was promoted to being the Head of Activities, and have recently become NAPA level 2 qualified in Activity Provision.
In the role of Head of Activities, I am focused on ensuring that residents can continue to enjoy existing hobbies and interests, but also pursue new avenues of stimulation and activity. I am always looking to bring new experiences and means of engagement to the home, be that through massage therapy, yoga, engaging with the local community or many other things. At Lucerne House, our person-centred approach allows us to make every resident feel valued and comfortable enough to express themselves however they see fit.
My goal is to ensure that every person living at Lucerne House feels confident enough to make independent decisions and that each of them have a robust choice of activities and interests to engage with. I am always open to suggestions, so if you do have any, please do not hesitate to let me know.
As the resident physiotherapist at Lucerne House, my priority is optimising their functional abilities, independence and quality of life.
At Lucerne, rehabilitation programmes are tailored specifically to the individual to ensure that they meet their goals.
I have vast experience and knowledge in rehabilitation, including postgraduate degree in Managing Complex Posture and a master’s degree in Rehabilitation.
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