






Barchester Lucerne House Care Home, a home rated outstanding again by CQC on 17th September 2019, makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.
A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the...
Care Provided by Barchester Lucerne House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 74 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
The price(s) shown are provided by the care home. Contact Barchester Lucerne House Care Home for full pricing details and T&Cs.
Contact Barchester Lucerne House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Sally Coletti (General Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2019
- Number of floors: 2
Room Information
- Single Rooms (74)
- Single Rooms with ensuite Wet Room (15)
Visiting
- Visitors welcome to come to the home at any time. If visiting after 8pm, please do contact the home and ensure someone is there to greet visitors.
Parking
- Private car park for guests and visitors to the home.
Barchester Lucerne House Care Home Reviews (75)
Barchester Lucerne House Care Home has a Review Score of 9.9 (9.878) out of 10, based on 20 reviews in the last 2 years.
Over all time Barchester Lucerne House Care Home has 75 reviews.
My daughter was admitted to Lucerne House Young Persons Wing, Alphington in November. It took some time for her to settle, a combination of ill health, Christmas and being away from home. During this time the staff were extremely kind and did all they could to make her feel that it was her home. Visiting is unrestricted and I can bring the family pet in. The room and surroundings are clean and the choice of food is good. Excellent activities are offered during the week.
Thank you for this review. The Staff at Lucerne House I believe, are really second to none providing fantastic individual care to those who live here. The culture is one where we understand that we work in their Home and hence residents have choices in what they do.
All the family have found this since he became a resident in December 2016.
We feel it has given our loved one dignity and the independence (until recently) and has made sure he had a good quality of life and is comfortable.
All the nursing staff, we know, are well aware of the effect a terminal illness has on the family and they are always there for you too if you need to talk or ask any questions.
As a family, it was the hardest, but the right decision we have had to make for our loved one, giving us peace of mind, knowing he is comfortable and well cared for.
We have nothing but high praises to sing for Lucerne House.
My 98-year-old mother became a resident at Lucerne House for the last 3 months of her life. She suffered from dementia and had distressing periods of mental confusion. From the beginning, the staff treated my mother with infinite patience and understanding. They comforted her and gave her back some dignity. Her room was light and airy and always clean. All the facilities were of a high standard. Each time I visited my mother, a friendly member of staff made me a cup of tea - and showed concern for me, as well as my mother. The nurses in charge were very professional and approachable - they kept me well informed of my mother's medical condition at all times. All the staff at Lucerne House - carers and administrators - were excellent. I shall always appreciate the exemplary care they gave to my mother.
Thank you for this review. We have really fantastic pro-active staff in Lucerne House who care passionately for those in their care. A continuous program of development ensures we keep up to date with any new initiatives. Only yesterday our dementia unit was accredited with the 10-60-6 dementia program.
I only wish she had longer with them all.
Thank you for this review. The ethos and culture at Lucerne is one of compassion and kindness to everyone who resides there as well as to those who work in the home. The feeling in the home is one of a family environment where everyone is looked upon in a caring way.
Dad was a resident at Lucerne House for almost a year until he passed away in August. From the moment he arrived, he was cared for with such kindness, tenderness and dignity. Dad's nursing needs were very high yet everyone made time to chat with him and to enable him to join activities as much as possible. There was always a friendly smile. Family and friends were equally welcomed at all times and although it was so sad when he passed away we were so happy he could spend his final days in such a caring, wonderful home. Thank you, everyone!
Thank you for you kind comments. We are very fortunate here at Lucerne to have amazing staff who really care for those they look after. Nothing is too much trouble and this is embedded in the ethos of the home.
Staff are very caring and welcoming. They have been very caring looking after my husband through a recent bout of illness and have looked after him as a member of the family.
We appreciate your comments which I'll pass on to our staff. We do believe Lucerne has a family orientated environment where support is given to relatives and residents alike at often very difficult times
My mother recently passed away at Lucerne House after living there happily for over a year, The support, care and friendship which she and our family received has been amazing. The staff managed mums complex and often challenging needs with expertise, fun and kindness. It truly felt like her home, surrounded by people who cared about her, liked her, laughed with her, were sensitive to her individual needs, he likes and dislikes and brought our her love of singing. We got a sense that everybody's role is equally regarded and valued and specialist dementia training for staff is a priority. Mum looked forward to her meals and always ate well. Her clothes were looked after and carefully chosen and activities were thoughtful and fun, including external musicians such as a harp player. I will miss being part of such a caring and fun place.
Thank you for comments. Our ethos and culture at Lucerne is to have compassionate understanding staff who really connect with our residents and help them enjoy as far as is possible their time in the home.
My husband was wonderfully cared for at Lucerne, I will always be grateful to every single member of staff for the overwhelming kindness shown to him and to my family as we faced the declining health of a very much loved husband and dad. Nothing was too much trouble. There was a smile and cheery word from everyone and great sensitivity.
Thank you for your comments - I will pass these on to the staff who always appreciate the positives said about their work by relatives. We have a great team here at Lucerne who not only work with compassion towards our residents but also help each other when the need arises.
My father came to Lucerne in late February. He was covered in cuts and bruises from his last home. He had lost so much weight and was quite frankly a mess. Since being at Lucerne, he is a changed man. The staff here are so caring and attentive. They have responded totally to my Dad's needs and the best bit is he has no new cuts, has not fallen and is putting on weight. He is signing again, is alert and happy. Thank you Lucerne.
My mother has been a resident for 16 months. During that time, she has been treated with care, kindness and dignity. The staff are always professional, patient, friendly and I always feel she is safe and her needs are met.
Thank you - Our continuous training and development of staff have embedded a culture within the home that puts our Residents at the heart of what we do. They care immensely for the residents they support.
I estimate that I visited her over 600 times she hardly ever spoke and rarely smiled and I frequently left her feeling heart broken with tears in my eyes. The manager and staff were understanding and helpful throughout.
We support not only our Residents but where we can families as well. Dementia is such a heartbreaking disease which impacts on so many people in many different ways. Our staff are very pro-active in looking at the issues and concerns affecting Residents and their families and dealing with them with empathy.
Believe me when I am looking for a place to look after my mum I am watching for any crack or failing in the service. I can honestly tell you that Lucerne House Care Centre has been fantastic from the first greeting to yesterday, from management to care assistant to cleaners, all smile and say hello each time and nothing is too much trouble for them. I have watched them with other people's family residents and you couldn't wish them to be anywhere else. FIGHT to get your relative here, it is worth it!!
My dear wife has been a resident in "Shillingford Unit" of Lucerne House for just over 3 years now. I myself having cared for her at home from 2007 to 2013 and I would say with "Excellent" help from both Dr's who gave really good guidance from written reports on our visits to him and our own doctor. Lucerne House again "Excellent advice". In April 2013 was assessed as "critical" and I just had to give in for her to go into care. I could not wish for her to be at anywhere other than Lucerne House where everyone is always ready to speak to you, answer any questions, help in any way over the 3 years (except for one length of time) when everyone seemed to behaving (about 6 mnths) just prior to the manager coming. It has got better and better even better than before. Well done again to everyone a great team and a great captain. Nobody ever seems to have a bad day. Always a smile on their face. I do not feel you can ever achieve excellent in many ways when dealing with Alzheimer's but in the case of the 3 boxes that is just so.
Staff always friendly and cheerful. Always make you feel welcome when you visit your relative. Always come and say hello when passing and fill you in on your loved one.
My husband was in Lucerne House in the dementia wing for 5 months until he died. He was treated with dignity throughout. The staff always showed loving kindness to him and other residents. There is a culture of respect, kindness and good humour that is displayed by all staff. During my husband's final end of life care he, and I, were treated really well. He could not have been cared for any better in a hospice. I am so pleased he was able to spend his final months of his life at Lucerne and didn't have to die in hospital.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 31 October 2019Outstanding
- CaringOutstanding
- EffectiveOutstanding
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (105) & Events (0)
- 14 Jun 2026
We have had a very active and enjoyable day at Lucerne Houses celebrating VE Day It is 81 years since victory in Europe was declared and today we have honoured...
- 14 Jun 2026
Residents have had a wonderful mini bus outing yesterday, as we enjoyed a cruise with Stuart Line Cruises Our residents were accompanied by their family and members of our team...
- 14 Jun 2026
Residents, visitors and team members have had an excellent time at our Sing for Spring BBQ and music event today, in honour of National BBQ Week. Our Memory lane community...
There are no upcoming events for Barchester Lucerne House Care Home.
Awards / Recognitions (16)
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 15 Apr 2026Recipient: Barchester Healthcare Ltd
Accreditations
There are no accreditations posted yet for Barchester Lucerne House Care Home.
Meet the Team (10)

Hello, my name is Sally and I am General Manager here at Lucerne House, I qualified as an RGN from Plymouth University. I am a passionate nurse with a wealth of experience which includes many years of experience in A and E departments and I was the team lead for a team of community nurses in Dorset.
I have a very active role in the lives of all residents ensuring patient-centred care is delivered by every member of staff to a high standard and within the Barchester values. In my time as a nurse, I have gained valuable experience and knowledge in caring for elderly and terminally ill patients, I believe that a holistic approach is crucial in providing gold-standard care for the individual and their families.
Making the decision to move your loved one into a nursing home can be a daunting experience. Still, I am here to help with that journey ensuring the decision to move is a positive one and I will alleviate those fears and anxieties by talking you through that transition. I will ensure that you or your loved ones are the most important at all times by listening and answering your questions. I regard myself as a competent and supportive nurse who empowers and motivates residents to live fulfilling life.

Hello, my name is Grace and I am the Deputy Manager at Lucerne House.
I qualified in 2010 as a Registered General Nurse from Anglia Ruskin University in Essex. I previously worked in a Barchester Care Home for over a year, and I was very impressed with their values as a company. I moved to north London where I then worked in a busy NHS hospital, before progressing to management roles. I also worked as a Nurse Educator, and became a Specialist Nurse in spinal injuries. I moved to Devon in 2019, where I worked as a Specialist Nurse in Dermatology.
I really enjoy my life in beautiful Devon and hope to stay here for many years to come. I am so happy to have returned to a Barchester home, and the residents and staff at Lucerne are exceptional. I am very team orientated and I really enjoy the holistic approach Lucerne provides for their residents. I am passionate about providing a high standard of care and also in developing and supporting staff, ensuring they feel valued along the way.

My role at Lucerne House involves supporting the General Manager by maintaining and managing the financial, recruitment and general administration systems.
I started at Barchester in 2020, as a care assistant at Lucerne House. In 2021, I took on the role of administrator which I use my previous professional experience in finance, administration and accountancy.
I feel privileged to have secured my current role supporting the residents and families at Lucerne, and if you ever need anything, then my door is always open.

Hi, my name is Lalaine, and I am the Head of Unit in our Memory Lane community at Lucerne House. I am a dedicated RGN with over 21 years of experience in working in busy hospital environments and nursing homes. I am responsible for delivering high standards of nursing care to residents, whilst ensuring that they are happy, comfortable and safe in our home

My name is Jessy and I have worked at Lucerne House for over 10 years and I have been Head of Alphinbrook unit since 2015. I feel privileged to have such a lovely unit and a supportive team behind me.

Hello, my name is Chris, Head of Maintenance at Lucerne House.
I have been working for Barchester for two and a half years in my current role. Prior to joining Barchester, I was a self-employed plumber, for 15 years, serving my community in Leeds. I then moved to the Southwest, taking on a role in a local school for 10 years as their Maintenance person.
In my spare time, I enjoy working with computers and also sound engineering and music production

Hello, my name is Darren, I have just joined the Barchester group and I am very excited to be the Head Chef at Lucerne House.
Having come from the luxury hospitality sector I intend to bring my skills and knowledge into the kitchen to produce nutritious, seasonal, fresh and delicious recipes for our residents. My team and I take great pride and passion in our work and believe this translates into the food we serve.

My name is Marilyn and I have worked at Lucerne House for over 15 years, and I have been Head Housekeeper since 2013. The home is a warm, caring and fun environment to work in. I am here to ensure that all cleaning and laundry services are to a very high standard, and I enjoy my job.

I have been at Lucerne House since November 2011. I started in the kitchen before moving to the Activities Team. I have a background in music and theatre and was very happy to be able to share this with residents in the home. After a short while, I was promoted to being the Head of Activities, and have recently become NAPA level 2 qualified in Activity Provision.
In the role of Head of Activities, I am focused on ensuring that residents can continue to enjoy existing hobbies and interests, but also pursue new avenues of stimulation and activity. I am always looking to bring new experiences and means of engagement to the home, be that through massage therapy, yoga, engaging with the local community or many other things. At Lucerne House, our person-centred approach allows us to make every resident feel valued and comfortable enough to express themselves however they see fit.
My goal is to ensure that every person living at Lucerne House feels confident enough to make independent decisions and that each of them have a robust choice of activities and interests to engage with. I am always open to suggestions, so if you do have any, please do not hesitate to let me know.

As the resident physiotherapist at Lucerne House, my priority is optimising their functional abilities, independence and quality of life.
At Lucerne, rehabilitation programmes are tailored specifically to the individual to ensure that they meet their goals.
I have vast experience and knowledge in rehabilitation, including postgraduate degree in Managing Complex Posture and a master’s degree in Rehabilitation.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Lucerne House Care Home to verify any information. View our terms and conditions. Barchester Lucerne House Care Home has an Enhanced Service -more info.