This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
These prices are only a guideline, please contact Barchester Lucerne House Care Home to find out the exact price for your requirements.
Visitors welcome to come to the home at any time. If visiting after 8pm, please do contact the home and ensure someone is there to greet visitors.
Private car park for guests and visitors to the home.
Barchester Lucerne House Care Home has a Review Score of 9.7 (9.660) out of 10, based on 18 reviews in the last 2 years.
Over all time Barchester Lucerne House Care Home has 67 reviews.
5.0 out of 5
Thank you for your lovely comments, we were all very fond of your grandfather. We encourage everyone to join in with our person-centred activities and the residents really do have a great opportunity to do so much here at Lucerne. We are very proud of the care we give and are really pleased that you chose us to look after your grandfather, it also enabled you as a family to have some important quality time with him.
5.0 out of 5
Thank you for your positive feedback. Your mum has settled in really well and is a popular resident in the Lucerne family, she loves being involved in the fantastic activities that we have on offer daily.
5.0 out of 5
Thank you for your positive comment. We agree having the separate unit works well and ensures that all residents who live in their communities get to live their best life with specific activities to meet individual needs.
5.0 out of 5
Thank you for your lovely feedback. I am glad that your mother has settled so well. It is a concern when transferring to another home as any change can be distruptive and unsetting, we try our utmost to make any transition a positive one, with a whole home approach. We hope that we have made you all feel as welcome as your loved one.
5.0 out of 5
Thank you for such a positive review of Lucerne House. Our main asset is the staff who are very caring and always go that extra mile to ensure the well-being of our residents, we aim to also support relatives and families, especially for end-of-life care as they become part of the Lucerne too.
5.0 out of 5
Thank you for such a positive review of Barchester Lucerne House. We take pride in ensuring that all residents are treated individually and the activities we offer are tailored to each and every person's likes and dislikes. Taking residents to their appointments is an example of what we can facilitate to ensure residents' well-being is taken care of.
2.0 out of 5
Thank you for your kind comments in relation to our wonderful and dedicated carers, we are proud of the excellent care they all provide.
We are sorry to see that after several years you still have unresolved issues, we can assure you we made every attempt to be prompt in answering your concerns however, due to the nature of some queries they did take some further investigating.
The room that you viewed and chose for your mother was newly decorated with new furnishings, which were tastily chosen for the clientele that we cater for plus the unit where your mother lived had a refurbishment shortly before your mother's admission three years ago and all rooms are newly decorated before any new admission. A home this size is in a continual cycle of updating/decorating and we have a fantastic maintenance team who do a superb job. We are sorry to see you were unhappy with your mum's room, sadly at the time of her stay with us this was not brought to our attention.
5.0 out of 5
Thank you for your kind words. All the staff here at Lucerne take pride in their job and really put care into the title of carer. It is also our honour to be looking after your lovely wife and having a great relationship with you and your extended family.
4.0 out of 5
5.0 out of 5
Thank you so much for your kind words. We are very proud of the dedication and care shown towards our lovely residents. All the staff were very fond of your Mother/Nanny and it was a privilege to care for her and share her last few months with you and your family.
5.0 out of 5
Thank you for your comments, What an honour it was to care for him, we are very proud of the exceptional care we deliver to all residents regardless of need.
4.0 out of 5
Thank you for your valuable feedback. We are very proud of the commitment and care shown by all our staff which makes Lucerne a wonderful home. We have addressed any issues raised and I want to apologise for the difficulties that you experienced with the administration and finance department, these issues have been escalated within Barchester.
5.0 out of 5
Thank you for your positive review of our lovely home and our staff.
I am very pleased that your father is so happy and how well he has adapted to being cared for, he definitely seems to be enjoying the variety of activities on offer, especially the boys club.
Here at Lucerne, we pride ourselves on a calm and friendly atmosphere and I am immensely proud of our fantastic and dedicated staff who are always cheerful and go that extra mile for our residents and their loved ones.
5.0 out of 5
Thank you for such a positive review on Lucerne House. I do agree that this home is outstanding in so many ways. Our main asset is the staff who are very caring and always go that extra mile to ensure the well being of our residents. Also one of our main aims is to support relatives and families who are all part of the Lucerne way of life.
5.0 out of 5
Thank you for your positive review for Lucerne. We, as a Home, are very keen to promote engagement with families to be part of the care, involvement and the running of the home which leads to a much happier Home for staff and relatives.
5.0 out of 5
We have had several residents come to Lucerne for respite for a few weeks. Many have either stayed or come back at a later date to allow their carers some relief time. We offer so much here including a warm friendly environment with staff who really care and interact with residents - which in turn feels like a real family experience.
5.0 out of 5
Many thanks for your review. We are so very fortunate to have such dedicated staff who not only deliver great care to our residents, but also involve and keep family members up to date with how their loved ones are.
5.0 out of 5
Thank you for such a positive review. We are so fortunate to have so many amazing staff who in these difficult times continue to perform and engage -always going that extra mile. They are a real credit to the Home and much appreciated by us all.
5.0 out of 5
Thank you for your response. We are extremely fortunate to have a strong meaningful management team here at Lucerne, together with such exceptional caring staff. We aim not only to support Residents to live their lives, as far as possible to the full, but also to support families who are really concerned about their loved ones going into a Care Home. Here we are all one big family.
5.0 out of 5
Thank you for your kind comments. I'm sure your brother will receive the excellent care he received with us in the Barchester Home he's moving to.
The Review Score of 9.7 (9.660) out of 10 for Barchester Lucerne House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows:
Please contact us for latest vacancies.
Hello, my name is Sally and I am General Manager here at Lucerne House, I qualified as an RGN from Plymouth University. I am a passionate nurse with a wealth of experience which includes many years of experience in A and E departments and I was the team lead for a team of community nurses in Dorset.
I have a very active role in the lives of all residents ensuring patient-centred care is delivered by every member of staff to a high standard and within the Barchester values. In my time as a nurse, I have gained valuable experience and knowledge in caring for elderly and terminally ill patients, I believe that a holistic approach is crucial in providing gold-standard care for the individual and their families.
Making the decision to move your loved one into a nursing home can be a daunting experience. Still, I am here to help with that journey ensuring the decision to move is a positive one and I will alleviate those fears and anxieties by talking you through that transition. I will ensure that you or your loved ones are the most important at all times by listening and answering your questions. I regard myself as a competent and supportive nurse who empowers and motivates residents to live fulfilling life.
Hello, my name is Grace and I am the Deputy Manager at Lucerne House.
I qualified in 2010 as a Registered General Nurse from Anglia Ruskin University in Essex. I previously worked in a Barchester Care Home for over a year, and I was very impressed with their values as a company. I moved to north London where I then worked in a busy NHS hospital, before progressing to management roles. I also worked as a Nurse Educator, and became a Specialist Nurse in spinal injuries. I moved to Devon in 2019, where I worked as a Specialist Nurse in Dermatology.
I really enjoy my life in beautiful Devon and hope to stay here for many years to come. I am so happy to have returned to a Barchester home, and the residents and staff at Lucerne are exceptional. I am very team orientated and I really enjoy the holistic approach Lucerne provides for their residents. I am passionate about providing a high standard of care and also in developing and supporting staff, ensuring they feel valued along the way.
My role at Lucerne House involves supporting the General Manager by maintaining and managing the financial, recruitment and general administration systems.
I started at Barchester in 2020, as a care assistant at Lucerne House. In 2021, I took on the role of administrator which I use my previous professional experience in finance, administration and accountancy.
I feel privileged to have secured my current role supporting the residents and families at Lucerne, and if you ever need anything, then my door is always open.
Hi, my name is Lalaine, and I am the Head of Unit in our Memory Lane community at Lucerne House. I am a dedicated RGN with over 21 years of experience in working in busy hospital environments and nursing homes. I am responsible for delivering high standards of nursing care to residents, whilst ensuring that they are happy, comfortable and safe in our home
My name is Jessy and I have worked at Lucerne House for over 10 years and I have been Head of Alphinbrook unit since 2015. I feel privileged to have such a lovely unit and a supportive team behind me.
Hello, my name is Chris, Head of Maintenance at Lucerne House.
I have been working for Barchester for two and a half years in my current role. Prior to joining Barchester, I was a self-employed plumber, for 15 years, serving my community in Leeds. I then moved to the Southwest, taking on a role in a local school for 10 years as their Maintenance person.
In my spare time, I enjoy working with computers and also sound engineering and music production
Hello, my name is Darren, I have just joined the Barchester group and I am very excited to be the Head Chef at Lucerne House.
Having come from the luxury hospitality sector I intend to bring my skills and knowledge into the kitchen to produce nutritious, seasonal, fresh and delicious recipes for our residents. My team and I take great pride and passion in our work and believe this translates into the food we serve.
My name is Marilyn and I have worked at Lucerne House for over 15 years, and I have been Head Housekeeper since 2013. The home is a warm, caring and fun environment to work in. I am here to ensure that all cleaning and laundry services are to a very high standard, and I enjoy my job.
I have been at Lucerne House since November 2011. I started in the kitchen before moving to the Activities Team. I have a background in music and theatre and was very happy to be able to share this with residents in the home. After a short while, I was promoted to being the Head of Activities, and have recently become NAPA level 2 qualified in Activity Provision.
In the role of Head of Activities, I am focused on ensuring that residents can continue to enjoy existing hobbies and interests, but also pursue new avenues of stimulation and activity. I am always looking to bring new experiences and means of engagement to the home, be that through massage therapy, yoga, engaging with the local community or many other things. At Lucerne House, our person-centred approach allows us to make every resident feel valued and comfortable enough to express themselves however they see fit.
My goal is to ensure that every person living at Lucerne House feels confident enough to make independent decisions and that each of them have a robust choice of activities and interests to engage with. I am always open to suggestions, so if you do have any, please do not hesitate to let me know.
As the resident physiotherapist at Lucerne House, my priority is optimising their functional abilities, independence and quality of life.
At Lucerne, rehabilitation programmes are tailored specifically to the individual to ensure that they meet their goals.
I have vast experience and knowledge in rehabilitation, including postgraduate degree in Managing Complex Posture and a master’s degree in Rehabilitation.
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