Submit a Review for Crosfield House
Dark Lane, Rhayader, LD6 5DB
View full details of Crosfield HouseLatest Reviews for Crosfield House
13 January 2026
As a family we have nothing but praise for the amazing staff team here. The process of admission was seamless and handled with dignity, compassion and empathy for us all as a family. The staff go over and above to ensure Dad is cared for, they also have made the effort to get to know his
grandchildren, and great children, knowing them all by name. This is what care should look like for everyone, not only caring for the resident but for the family too as it is a very difficult time for everyone involved. As an ex Care Home Manager, I would be so proud of this staff team, and we will be eternally grateful for the care they give to our Dad.
Thank you to everyone at Crosfield House.
31 December 2025
Our experience of Crosfield House as a family has been very good. My mum has complex and developing needs. The care team are exemplary, the management responsive + supportive, and the welness team help to keep care personalised and the entertainment varied. I am an ex care manager so I have some
idea of what first class care looks and feels like. I'm grateful to CH for keeping mum safe and cared for. (They also make us welcome as visitors)
15 April 2025
I cannot complain at all about the care my mum is getting at Crosfield House the staff are absolutely amazing. I couldn't ask for better care, patience and time that they give her and I know that she loves them as well in her own way. The only problem I have is the laundry staff continuously putting
wrong clothes in her room there needs to be a better naming system.
04 March 2025
Since my wife's serious accident, 2nd July 24, she has experienced four hospitals and three care homes. The staff and care at all units was good but having visited all seven I must say that this one has been outstanding in every section. The way that management and staff treat my wife and all the
other patients has made me realise how lucky my wife has been to end up here to complete her recovery. I am sure that other visitors would second this, me having witnessed their similar reactions when ending their visit.
27 January 2025
5 years ago my wife suffered a hypoxic brain injury, meaning she can't speak or use her hands properly. In February 2024, she was sent to hospital for a course of radiotherapy because she could only swallow food that was cut up in to small pieces. They fitted her with a rig feed after about two
months, she was transferred to a different hospital and while she was there she was told she would be going in to a home. She was crying and screaming, as to her that was really bad news. She then went to a nursing home and it was the worse 5 weeks of her life. Then Crosfield House told her they can accommodate her. She was a bit apprehensive at first but a couple of days after being there, she settled in quickly. She soon made friends with other residents and carers and nurses. She absolutely loves it there and I'm sure everybody there loves her. So I would highly recommend Crosfield House to anyone. The staff are amazing as are the managers.
23 January 2025
I thought that it was very thoughtful and therapeutic that she allowed me to have Christmas dinner with my mother, who has only recently become a resident at Crossfield House!
It was a lovely few hours spent with my mother, even though due to her dementia, thought she was in a restaurant!
A big
shout out to the catering team!
The staff on shift on Christmas Day were all fabulous and thanks to them all as being a retired nurse myself I know their work load can prove to be very challenging!!
I would like to give a big thank you to two staff members in particular for the good, clear and concise dialogue I receive from them both regarding my mother's care and health.
I am really happy with my mother's care at Crossfield House and I am grateful for all of you!
You have a great team, you can be very proud!!
23 January 2025
When dad 1st arrived at Crosfield House, it was such a concerning time for all of us, but we were welcomed by such lovely caring staff and now after 19 months dad is much more settled and the care is really good. Such a relief that we know dad is happy and safe.
03 December 2024
My dad was treated with kindness, understanding and respect. Staff were experienced and considerate. I can't fault the care he got. The range of activities and facilities were excellent.
28 November 2024
Have found the care, compassion to be excellent and of gold standard. Wish all care homes could be like this.
27 August 2024
So glad we found a place at Crosfield House for my mum. The beautiful building always looks spotless, the staff are very friendly, and professional set up, and can see my mum is well cared for. My mum's only been here for a few weeks but it's made a big difference to her well-being.
27 August 2024
I can't say anything bad about Crosfield, they have cared so well for my mum since she was admitted there over a year ago, they are understanding towards the needs of the family members as well which is so needed at times. I would recommend Crosfield House to any family who needs a nursing home it's
an amazing place.
27 August 2024
My father became a resident for about a couple of years until he peacefully passed away back in May of this year at Crosfield. The care he received was absolutely first-class, all of the staff were amazing and couldn't do enough for him. On our visits they made us feel so welcome and had time to
have a little chat with us although they were extremely busy, I for one will be eternally grateful to them all, I thank each and every one of you.
20 August 2024
I wanted to say that the carers are superb. Very kind and caring. Always very polite when I visit. My friend although quite unwell and very sleepy was being excellently cared for.
The place is always very clean and fresh.
Nothing is too much trouble.
I spent 35 years in the NHS 15 of them on an
EMI unit so I am very much aware of how difficult and demanding caring for residents can be.
07 May 2024
My mother has been very well cared for since she has been in Crosfiled House.
11 March 2024
I have absolutely no complaints.
The staff are very nice and the premises excellent.
I think that we made a very good choice when we booked my husband into Crosfield House.
24 January 2024
My wife has been a resident of Crosfield House since September 2021. She is in the nursing wing as a result of being diagnosed with dementia nearly five years ago.
From the start, the management have been excellent throughout and the care and kindness of all staff have been superb.
We have been
kept fully aware of all issues that occur from time to time. Which is of great comfort to all our family. Thanks.
24 July 2023
Communication is always amazing, and the attention to detail when helping us plan family occasions has been above and beyond, no matter when I visit cleanliness is always at the highest standard. My nan is so happy here and speaks so fondly of everyone. Management and staff have been such a support
to her and us as a family with anything we have needed. I feel my nan is safe, respected and taken care of with the highest standards. On occasions we have had food with Nan, the food and service have been of restaurant quality which we really enjoyed. Having a family member in a home is always so hard but with Crosfield House it really does feel like a home from home for us.
04 September 2022
I have, to date, always found Crosfield House and its staff most supportive in a situation that is very difficult to deal with. My husband is well looked after on a daily basis and is as comfortable as he can possibly be. Both management and staff have always been most helpful with any concerns
that may crop up.
22 June 2022
I would like to congratulate Crosfield House on the efforts the management and staff have put in over the jubilee weekend they have gone above and beyond to make it as special as they could for both residents and their families, the afternoon tea we had there was lovely and being able to share that
with my father was very special along with the photographs which we can share with the family who couldn’t attend, also the home allow us the make memories that will last a life time thank you.
I would also like to say that my father was a broken man when he went into the home and in just 12 months they have worked wonders, he now communicates more and loves to see us coming where before he just sat there a shadow of his former self again I thank staff and management for their hard work.
16 June 2022
My father moved into Crossfield House 12 months ago. As we were unable to view it before he arrived due to covid it was quite a worrying time! Thankfully the manager was able to put me at my ease by chatting to me and sending photographs of the home and his room. The staff have also sent photos to
put my mind at rest. It was so difficult to envisage him in his room and other areas. Visiting was difficult at first, again due to covid. But I was able to visit most weeks either through glass or weather permitting in summer house! I can not praise the staff enough as when we visit he's always clean and tidy and seems happy. If I have a concern about anything the staff are always helpful. Also, I like the fact that I'm involved with his care not just his daughter. I'm kept up to date regularly about his meds etc. Over the past couple of weeks we've been able to celebrate his 93rd birthday and enjoyed a gorgeous jubilee afternoon tea, hopefully, the start of normality. Thank you all.
Latest Reviews for Crosfield House
13 January 2026
As a family we have nothing but praise for the amazing staff team here. The process of admission was seamless and handled with dignity, compassion and empathy for us all as a family. The staff go over and above to ensure Dad is cared for, they also have made the effort to get to know his
grandchildren, and great children, knowing them all by name. This is what care should look like for everyone, not only caring for the resident but for the family too as it is a very difficult time for everyone involved. As an ex Care Home Manager, I would be so proud of this staff team, and we will be eternally grateful for the care they give to our Dad.
Thank you to everyone at Crosfield House.
31 December 2025
Our experience of Crosfield House as a family has been very good. My mum has complex and developing needs. The care team are exemplary, the management responsive + supportive, and the welness team help to keep care personalised and the entertainment varied. I am an ex care manager so I have some
idea of what first class care looks and feels like. I'm grateful to CH for keeping mum safe and cared for. (They also make us welcome as visitors)
15 April 2025
I cannot complain at all about the care my mum is getting at Crosfield House the staff are absolutely amazing. I couldn't ask for better care, patience and time that they give her and I know that she loves them as well in her own way. The only problem I have is the laundry staff continuously putting
wrong clothes in her room there needs to be a better naming system.
04 March 2025
Since my wife's serious accident, 2nd July 24, she has experienced four hospitals and three care homes. The staff and care at all units was good but having visited all seven I must say that this one has been outstanding in every section. The way that management and staff treat my wife and all the
other patients has made me realise how lucky my wife has been to end up here to complete her recovery. I am sure that other visitors would second this, me having witnessed their similar reactions when ending their visit.
27 January 2025
5 years ago my wife suffered a hypoxic brain injury, meaning she can't speak or use her hands properly. In February 2024, she was sent to hospital for a course of radiotherapy because she could only swallow food that was cut up in to small pieces. They fitted her with a rig feed after about two
months, she was transferred to a different hospital and while she was there she was told she would be going in to a home. She was crying and screaming, as to her that was really bad news. She then went to a nursing home and it was the worse 5 weeks of her life. Then Crosfield House told her they can accommodate her. She was a bit apprehensive at first but a couple of days after being there, she settled in quickly. She soon made friends with other residents and carers and nurses. She absolutely loves it there and I'm sure everybody there loves her. So I would highly recommend Crosfield House to anyone. The staff are amazing as are the managers.
23 January 2025
I thought that it was very thoughtful and therapeutic that she allowed me to have Christmas dinner with my mother, who has only recently become a resident at Crossfield House!
It was a lovely few hours spent with my mother, even though due to her dementia, thought she was in a restaurant!
A big
shout out to the catering team!
The staff on shift on Christmas Day were all fabulous and thanks to them all as being a retired nurse myself I know their work load can prove to be very challenging!!
I would like to give a big thank you to two staff members in particular for the good, clear and concise dialogue I receive from them both regarding my mother's care and health.
I am really happy with my mother's care at Crossfield House and I am grateful for all of you!
You have a great team, you can be very proud!!
23 January 2025
When dad 1st arrived at Crosfield House, it was such a concerning time for all of us, but we were welcomed by such lovely caring staff and now after 19 months dad is much more settled and the care is really good. Such a relief that we know dad is happy and safe.
03 December 2024
My dad was treated with kindness, understanding and respect. Staff were experienced and considerate. I can't fault the care he got. The range of activities and facilities were excellent.
28 November 2024
Have found the care, compassion to be excellent and of gold standard. Wish all care homes could be like this.
27 August 2024
So glad we found a place at Crosfield House for my mum. The beautiful building always looks spotless, the staff are very friendly, and professional set up, and can see my mum is well cared for. My mum's only been here for a few weeks but it's made a big difference to her well-being.
27 August 2024
I can't say anything bad about Crosfield, they have cared so well for my mum since she was admitted there over a year ago, they are understanding towards the needs of the family members as well which is so needed at times. I would recommend Crosfield House to any family who needs a nursing home it's
an amazing place.
27 August 2024
My father became a resident for about a couple of years until he peacefully passed away back in May of this year at Crosfield. The care he received was absolutely first-class, all of the staff were amazing and couldn't do enough for him. On our visits they made us feel so welcome and had time to
have a little chat with us although they were extremely busy, I for one will be eternally grateful to them all, I thank each and every one of you.
20 August 2024
I wanted to say that the carers are superb. Very kind and caring. Always very polite when I visit. My friend although quite unwell and very sleepy was being excellently cared for.
The place is always very clean and fresh.
Nothing is too much trouble.
I spent 35 years in the NHS 15 of them on an
EMI unit so I am very much aware of how difficult and demanding caring for residents can be.
07 May 2024
My mother has been very well cared for since she has been in Crosfiled House.
11 March 2024
I have absolutely no complaints.
The staff are very nice and the premises excellent.
I think that we made a very good choice when we booked my husband into Crosfield House.
24 January 2024
My wife has been a resident of Crosfield House since September 2021. She is in the nursing wing as a result of being diagnosed with dementia nearly five years ago.
From the start, the management have been excellent throughout and the care and kindness of all staff have been superb.
We have been
kept fully aware of all issues that occur from time to time. Which is of great comfort to all our family. Thanks.
24 July 2023
Communication is always amazing, and the attention to detail when helping us plan family occasions has been above and beyond, no matter when I visit cleanliness is always at the highest standard. My nan is so happy here and speaks so fondly of everyone. Management and staff have been such a support
to her and us as a family with anything we have needed. I feel my nan is safe, respected and taken care of with the highest standards. On occasions we have had food with Nan, the food and service have been of restaurant quality which we really enjoyed. Having a family member in a home is always so hard but with Crosfield House it really does feel like a home from home for us.
04 September 2022
I have, to date, always found Crosfield House and its staff most supportive in a situation that is very difficult to deal with. My husband is well looked after on a daily basis and is as comfortable as he can possibly be. Both management and staff have always been most helpful with any concerns
that may crop up.
22 June 2022
I would like to congratulate Crosfield House on the efforts the management and staff have put in over the jubilee weekend they have gone above and beyond to make it as special as they could for both residents and their families, the afternoon tea we had there was lovely and being able to share that
with my father was very special along with the photographs which we can share with the family who couldn’t attend, also the home allow us the make memories that will last a life time thank you.
I would also like to say that my father was a broken man when he went into the home and in just 12 months they have worked wonders, he now communicates more and loves to see us coming where before he just sat there a shadow of his former self again I thank staff and management for their hard work.
16 June 2022
My father moved into Crossfield House 12 months ago. As we were unable to view it before he arrived due to covid it was quite a worrying time! Thankfully the manager was able to put me at my ease by chatting to me and sending photographs of the home and his room. The staff have also sent photos to
put my mind at rest. It was so difficult to envisage him in his room and other areas. Visiting was difficult at first, again due to covid. But I was able to visit most weeks either through glass or weather permitting in summer house! I can not praise the staff enough as when we visit he's always clean and tidy and seems happy. If I have a concern about anything the staff are always helpful. Also, I like the fact that I'm involved with his care not just his daughter. I'm kept up to date regularly about his meds etc. Over the past couple of weeks we've been able to celebrate his 93rd birthday and enjoyed a gorgeous jubilee afternoon tea, hopefully, the start of normality. Thank you all.