Crosfield House

Dark Lane, Rhayader LD6 5DB
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9.9 24 Reviews
  • Crosfield House, Rhayader
Located in Mid-Wales, Crosfield House (opened in 1986), is a friendly and welcoming home that offers every resident the best of both worlds: a high standard of care delivered by a professional team and a place where they can relax and enjoy life. Every resident has a person-centred care plan to ensure that all their care needs are met. Nursing clients have a named nurse and all residents have key workers.

The main lounge on the ground floor hosts a variety of entertainment events, including musical afternoons, crafts, bingo and quizzes. Camaraderie, social interaction and the pursuit of an individual's former interests play a big part in the day-to-day life. For those wishing to venture further afield, there are shopping trips and visits to places of interest nearby. With cosy lounges where residents can relax, well-kept gardens with beautiful views and more specialist facilities - Crosfield House is a place where every resident can enjoy life to the fullest.

Crosfield House employs a full-time activities co-ordinator and ensure that there is an on-going programme of events which are tailored to the needs of the service users. These are either group activities or individualised pursuits reflecting hobbies and interests.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Group/Owner

Person in charge

  • Sophie Williams (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (4)

Crosfield House Reviews (24)

9.9

Crosfield House has a Review Score of 9.9 (9.883) out of 10, based on 14 reviews in the last 2 years.
Over all time Crosfield House has 24 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Crosfield House
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Total of 24, showing 1-20
Review from L W (Daughter of Resident) published on 15 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot complain at all about the care my mum is getting at Crosfield House the staff are absolutely amazing. I couldn't ask for better care, patience and time that they give her and I know that she loves them as well in her own way. The only problem I have is the laundry staff continuously putting
wrong clothes in her room there needs to be a better naming system.
Reply from Sophie Williams, Registered Manager at Crosfield House

Thank you so much for your kind feedback about the care your mum is receiving, it means a lot to the whole team and I will make sure to pass your lovely words on to them. I also appreciate you raising the issue with the laundry. We are currently reviewing our processes and will be working to improve this. Your feedback is really valuable to us.

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Review from R L (Husband of Resident) published on 4 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my wife's serious accident, 2nd July 24, she has experienced four hospitals and three care homes. The staff and care at all units was good but having visited all seven I must say that this one has been outstanding in every section. The way that management and staff treat my wife and all the other
patients has made me realise how lucky my wife has been to end up here to complete her recovery. I am sure that other visitors would second this, me having witnessed their similar reactions when ending their visit.
Reply from Sophie Williams, Registered Manager at Crosfield House

Thank you very much for your review. We appreciate your kind words and are pleased that your wife's experience with us has been so positive. Our entire team strives to provide compassionate, high-quality care, and knowing that it's made such a beneficial difference in your wife's recovery means the world to us.

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Review from S O (Husband of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
5 years ago my wife suffered a hypoxic brain injury, meaning she can't speak or use her hands properly. In February 2024, she was sent to hospital for a course of radiotherapy because she could only swallow food that was cut up in to small pieces. They fitted her with a rig feed after about two months,
she was transferred to a different hospital and while she was there she was told she would be going in to a home. She was crying and screaming, as to her that was really bad news. She then went to a nursing home and it was the worse 5 weeks of her life. Then Crosfield House told her they can accommodate her. She was a bit apprehensive at first but a couple of days after being there, she settled in quickly. She soon made friends with other residents and carers and nurses. She absolutely loves it there and I'm sure everybody there loves her. So I would highly recommend Crosfield House to anyone. The staff are amazing as are the managers.
Reply from Sophie Williams, Registered Manager at Crosfield House

Thank you for sharing your wife's journey with us. We're so sorry to hear about the challenges she faced before arriving at Crosfield House, but we are delighted that your thoughts reflect our own - and that she settled in well and she is happy. Our team is dedicated to creating a welcoming, inclusive and caring environment for all our residents, so it is lovely to hear she's made friends and feels at home here. Thank you for your kind words, we are grateful for your recommendation.

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Review from G T (Daughter of Resident) published on 23 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I thought that it was very thoughtful and therapeutic that she allowed me to have Christmas dinner with my mother, who has only recently become a resident at Crossfield House!
It was a lovely few hours spent with my mother, even though due to her dementia, thought she was in a restaurant!
A big shout
out to the catering team!
The staff on shift on Christmas Day were all fabulous and thanks to them all as being a retired nurse myself I know their work load can prove to be very challenging!!
I would like to give a big thank you to two staff members in particular for the good, clear and concise dialogue I receive from them both regarding my mother's care and health.
I am really happy with my mother's care at Crossfield House and I am grateful for all of you!
You have a great team, you can be very proud!!
Reply from Sophie Williams, Registered Manager at Crosfield House

Thank you so much for your heartfelt feedback. We're delighted that enjoyed your Christmas Lunch with your mother - moments like these are so special, and we're glad we were able make that possible for you. Your kind words about our catering team and staff are deeply appreciated, we'll be sure to share your thanks and acknowledgment with the team. Knowing you feel happy and reassured about your care is incredibly important to us. Thank you for being part of the Crosfield House community!

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Review from Suzanne J (Daughter of Resident) published on 23 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
When dad 1st arrived at Crosfield House, it was such a concerning time for all of us, but we were welcomed by such lovely caring staff and now after 19 months dad is much more settled and the care is really good. Such a relief that we know dad is happy and safe.
Reply from Sophie Williams, Registered Manager at Crosfield House

Thank you so much for your kind words. We understand how difficult it can be when a loved one transitions into a new environment, and we're so glad to hear the relief you now feel, and reassurance you have in the standard of care being provided to your father. Your recognition of our team's care and dedication means a great deal to us. Thank you for your continued support.

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Review from L S (Daughter of Resident) published on 3 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was treated with kindness, understanding and respect. Staff were experienced and considerate. I can't fault the care he got. The range of activities and facilities were excellent.
Reply from Sophie Williams, Registered Manager at Crosfield House

Thank you so much for your kind words. We're delighted to hear that your dad was treated with kindness, understanding, and respect. Our team takes great pride in providing compassionate and professional care, and it's wonderful to know their efforts made a difference. We're also thrilled that you appreciated the variety of activities and facilities we offer.

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Review from S S (Husband of Resident) published on 28 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have found the care, compassion to be excellent and of gold standard. Wish all care homes could be like this.
Reply from Sophie Williams, Registered Manager at Crosfield House

Thank you so much for your wonderful feedback and kind words. We are truly humbled by your description of our care as gold standard. Providing compassionate and exceptional care is at the heart of everything we do, and it means so much to know our efforts have made a positive difference. Thank you for your continued support.

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Review from M W (Son of Resident) published on 27 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
So glad we found a place at Crosfield House for my mum. The beautiful building always looks spotless, the staff are very friendly, and professional set up, and can see my mum is well cared for. My mum's only been here for a few weeks but it's made a big difference to her well-being.
Reply from Sophie Williams, Registered Manager at Crosfield House

Thank you so much for your kind words. It is wonderful to know that our efforts have made a positive impact on your Mum's well-being and your family's peace of mind. We're pleased to hear that you've found our team friendly and professional, as well as happy with the care we are providing to your mum. Thank you for your continued support.

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Review from Lisa W (Daughter of Resident) published on 27 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't say anything bad about Crosfield, they have cared so well for my mum since she was admitted there over a year ago, they are understanding towards the needs of the family members as well which is so needed at times. I would recommend Crosfield House to any family who needs a nursing home it's
an amazing place.
Reply from Sophie Williams, Registered Manager at Crosfield House

Thank you for your kind review. We're delighted to hear that you're pleased with the care your Mum is receiving at Crosfield House. Our team takes great pride in creating such a welcoming environment for our residents and their families. Thank you for your continued support.

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Review from Marita L (Daughter of Resident) published on 27 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father became a resident for about a couple of years until he peacefully passed away back in May of this year at Crosfield. The care he received was absolutely first-class, all of the staff were amazing and couldn't do enough for him. On our visits they made us feel so welcome and had time to have
a little chat with us although they were extremely busy, I for one will be eternally grateful to them all, I thank each and every one of you.
Reply from Sophie Williams, Registered Manager at Crosfield House

Thank you for this lovely review. It was a privilege to care for your Father, we're pleased we could be a part of your Fathers's care and create a warm and welcoming environment for you also. Your positive words and support mean a great deal to our team at Crosfield House, and we'll be sure to pass on your comments.

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Review from Priscilla T (Friend of Resident) published on 20 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wanted to say that the carers are superb. Very kind and caring. Always very polite when I visit. My friend although quite unwell and very sleepy was being excellently cared for.
The place is always very clean and fresh.
Nothing is too much trouble.
I spent 35 years in the NHS 15 of them on an
EMI unit so I am very much aware of how difficult and demanding caring for residents can be.
Reply from Sophie Williams, Registered Manager at Crosfield House

Thank you for such kind words and a lovely review. We're honoured to care for your friend at Crosfield House, our team are dedicated to providing the highest care to our residents and we're thrilled to know how pleased you are with our staff, we'll be sure to pass on your wonderful comments. Thank you for your continued support.

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Review from A W (Daughter of Resident) published on 7 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been very well cared for since she has been in Crosfiled House.
Reply from Emma Price, Registered Manager at Crosfield House

It is incredibly encouraging to receive such positive feedback about the care provided at Crosfield House. Ensuring the well-being and comfort of our residents is our top priority, and knowing that your Mother has been well cared for brings us great satisfaction. If there is anything further we can do to enhance your Mother's stay with us, please don't hesitate to let us know.

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Review from M H (Wife of Resident) published on 11 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have absolutely no complaints.
The staff are very nice and the premises excellent.
I think that we made a very good choice when we booked my husband into Crosfield House.
Reply from Emma Price, Registered Manager at Crosfield House

Thank you so much for your lovely review, we are delighted that you have had a positive experience with us. Providing a comfortable and supportive environment for our residents is of utmost importance to us, and it is a privilege to care for your lovely husband. If there is anything else we can do to enhance your experience further, please do not hesitate to let us know.

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Review from David H (Husband of Resident) published on 24 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been a resident of Crosfield House since September 2021. She is in the nursing wing as a result of being diagnosed with dementia nearly five years ago.
From the start, the management have been excellent throughout and the care and kindness of all staff have been superb.
We have been
kept fully aware of all issues that occur from time to time. Which is of great comfort to all our family. Thanks.
Reply from Emma Price, Registered Manager at Crosfield House

Thank you for taking the time to share your positive experience. We love caring for your wife, and it is a privilege to be entrusted with her care. We are committed to maintaining the high standards of care that you have highlighted in your review. Should you ever have any specific concerns, suggestions, or additional feedback, please feel free to reach out.

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Review from Leah P (Granddaughter of Resident) published on 24 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Communication is always amazing, and the attention to detail when helping us plan family occasions has been above and beyond, no matter when I visit cleanliness is always at the highest standard. My nan is so happy here and speaks so fondly of everyone. Management and staff have been such a support
to her and us as a family with anything we have needed. I feel my nan is safe, respected and taken care of with the highest standards. On occasions we have had food with Nan, the food and service have been of restaurant quality which we really enjoyed. Having a family member in a home is always so hard but with Crosfield House it really does feel like a home from home for us.
Reply from Wayne Rees, Registered Manager at Crosfield House

Thank you so much for your kind words. We are delighted your nan feels content and supported at Crosfield House. Providing exceptional care and comfort to our residents is our top priority, and your feedback means the world to us.

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Review from Jacqueline B (Wife of Resident) published on 4 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have, to date, always found Crosfield House and its staff most supportive in a situation that is very difficult to deal with. My husband is well looked after on a daily basis and is as comfortable as he can possibly be. Both management and staff have always been most helpful with any concerns that
may crop up.
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Review from Carole D (Daughter of Resident) published on 22 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to congratulate Crosfield House on the efforts the management and staff have put in over the jubilee weekend they have gone above and beyond to make it as special as they could for both residents and their families, the afternoon tea we had there was lovely and being able to share that
with my father was very special along with the photographs which we can share with the family who couldn’t attend, also the home allow us the make memories that will last a life time thank you.
I would also like to say that my father was a broken man when he went into the home and in just 12 months they have worked wonders, he now communicates more and loves to see us coming where before he just sat there a shadow of his former self again I thank staff and management for their hard work.
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Review from Sandra J (Daughter of Resident) published on 16 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father moved into Crossfield House 12 months ago. As we were unable to view it before he arrived due to covid it was quite a worrying time! Thankfully the manager was able to put me at my ease by chatting to me and sending photographs of the home and his room. The staff have also sent photos to put
my mind at rest. It was so difficult to envisage him in his room and other areas. Visiting was difficult at first, again due to covid. But I was able to visit most weeks either through glass or weather permitting in summer house! I can not praise the staff enough as when we visit he's always clean and tidy and seems happy. If I have a concern about anything the staff are always helpful. Also, I like the fact that I'm involved with his care not just his daughter. I'm kept up to date regularly about his meds etc. Over the past couple of weeks we've been able to celebrate his 93rd birthday and enjoyed a gorgeous jubilee afternoon tea, hopefully, the start of normality. Thank you all.
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Review from Martin H (Son of Resident) published on 11 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at the home put on a lovely afternoon Jubilee tea. The displays and the food was excellent, my mother enjoyed it very much. The weather was good enough to sit outside. It is easy to see how my mother has settled in so well. The home is excellent and the staff cannot do enough for my mother.
They are wonderful.
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Review from K G (Wife of Resident) published on 11 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been a resident at Crosfield House, Rhayader since 2018. The care it provides has always been excellent, but through the Covid crisis, it has surpassed itself. Obviously not being able to visit for long periods has been distressing but staff have always been available on the telephone
or by email to keep relatives updated and in touch. On one memorable occasion my husband (who has dementia), not understanding why I had not been to see him, said he wanted to speak to me. A carer contacted me and helped my husband to use the phone, even moving him to another room when reception faded. This was at a time when the staff were under great pressure. Just one instance of the caring nature of all the staff at this home. Obviously, the range of activities they previously provided has been curtailed but I know from recent visits that they have tried very hard to maintain the resident's interests.
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Current Review Score: 9.9 (9.883)

Overview of Review Score

The Review Score of 9.9 (9.883) out of 10 for Crosfield House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.883 for Crosfield House is calculated as follows: ( (146 Excellents x 5) + (13 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 162 Ratings = 4.883
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Crosfield House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Sophie

Sophie Williams

Job Title: Registered Manager

Working in care is truly an amazing experience. As a care home manager, I witness first-hand the difference we make in people’s lives every day. It’s incredibly fulfilling to provide support, build relationships, and create a warm, welcoming environment for our residents. Being part of a team that brings comfort, joy, and dignity to those in our care reminds me constantly that I am exactly where I am meant to be.

Frequently Asked Questions about Crosfield House

What types of Care is Crosfield House registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Crosfield House have?

There are 64 Single Rooms.

What are the Facilities & Services at Crosfield House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Crosfield House to the centre of Rhayader?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Crosfield House to verify any information. View our terms and conditions. Crosfield House has an Enhanced Service - more info.