Crosfield House

Dark Lane, Rhayader LD6 5DB
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9.9 24 Reviews
  • Crosfield House, Rhayader
Located in Mid-Wales, Crosfield House (opened in 1986), is a friendly and welcoming home that offers every resident the best of both worlds: a high standard of care delivered by a professional team and a place where they can relax and enjoy life. Every resident has a person-centred care plan to ensure that all their care needs are met. Nursing clients have a named nurse and all residents have key workers.

The main lounge on the ground floor hosts a variety of entertainment events, including musical afternoons, crafts, bingo and quizzes. Camaraderie, social interaction and the pursuit of an individual's former interests play a big part in the day-to-day life. For those wishing to venture further afield, there are shopping trips and visits to places of interest nearby. With cosy lounges where residents can relax, well-kept gardens with beautiful views and more specialist facilities - Crosfield House is a place where every resident can enjoy life to the fullest.

Crosfield House employs a full-time activities co-ordinator and ensure that there is an on-going programme of events which are tailored to the needs of the service users. These are either group activities or individualised pursuits reflecting hobbies and interests.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Group/Owner

Person in charge

  • Sophie Williams (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (4)

Crosfield House Reviews (24)

9.9

Crosfield House has a Review Score of 9.9 (9.883) out of 10, based on 14 reviews in the last 2 years.
Over all time Crosfield House has 24 reviews.

Overall Experience
  • 22
  • 2
  • 0
  • 0
  • 0
Date Published
  • 24
  • 1
  • 7
  • 14
  • 10
Reviewer Connection to Crosfield House
  • 11
  • 5
  • 3
  • 2
  • 2
  • 1
Total of 24, showing 21-24
Review from Katrina D (Daughter of Resident) published on 11 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a very challenging period with my Dad and managing his dementia, as a family we made the very difficult decision to place him into a care home. We chose Crosfield House as it was the closest for my Mum to visit and I have to say that I am so pleased we did. The staff (both office and care/nursing
staff) are without exception the best there is, the care they provide is second to none and my Dad is absolutely thriving there. Due to the pandemic and all the restrictions in place, the staff became Dad's family while we were unable to visit often and I cannot thank them enough. Today to celebrate the Queen's Jubilee they organised an afternoon tea party for the residents and two members of their family. We were made extremely welcome and the residents are treated like royalty themselves, my Dad had such a lovely afternoon, it was reassuring to see him so happy and content. He has settled in so well, thanks to the love and care he is receiving from all the staff.
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Review from C P (Friend of Resident) published on 11 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Had a very lovely professional afternoon tea for the Jubilee with my resident friend. Following the tea, there was a singer who had a wonderful voice. I'm sorry to make a negative comment but a very large TV was on (though muted) throughout her performance and whilst I appreciate some residents like
to watch the TV it was disrespectful to the entertainer. Unfortunately, 3 relatives of mine are living in care homes currently and none of those has a central TV dominating the communal space.
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Review from Colin R (Husband of Resident) published on 23 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been a resident at Crosfield House for over two years. Prior to the virus crisis, I got to know many of the staff in all the many roles such a home requires. Without exception, whatever the specific duty of the staff member, whether they had direct involvement with my wife or not, the overriding
characteristics displayed to us both was of compassion, patience and kindness. It has been difficult, and ongoing, to come to terms with the sense of failure and guilt that I could no longer look after my wife, but if I can't look after her then I am so glad and deeply grateful that Crosfield is looking after her so well. Since the virus crisis, I have been impressed how the staff have coped in such difficult, uncomfortable and trying circumstances. The home has handled my enquiries with patience and although visiting can be difficult, I respect that the management is having to make difficult ongoing decisions. Thank you everyone at Crosfield, I cannot recommend the home enough.
Reply from Olly Lapite, Marketing Lead at Crosfield House

Hi Colin, thank you so much for your kind review. Here at Caron, we value compassion, patience and kindness highly, so we are happy to see this reflected in your dealings with team members.


Thanks again.

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Review from Gillian R (Daughter of Resident) published on 30 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad is a resident in Crosfield House where he is very happy and very well looked after. The staff are excellent and are always very helpful with any queries we have and they have maintained an excellent service during the difficult Covid pandemic.
Our huge thanks go to the manager and all the team
at Crosfield House.
Reply from Olly Lapite, Marketing Lead at Crosfield House

Hi Gillian,


Thank you very much for your review, we're glad to have been able to support your father and aim to continue to provide an excellent service.

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  • Treated with Dignity
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  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.883)

Overview of Review Score

The Review Score of 9.9 (9.883) out of 10 for Crosfield House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.883 for Crosfield House is calculated as follows: ( (146 Excellents x 5) + (13 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 162 Ratings = 4.883
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Crosfield House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Sophie

Sophie Williams

Job Title: Registered Manager

Working in care is truly an amazing experience. As a care home manager, I witness first-hand the difference we make in people’s lives every day. It’s incredibly fulfilling to provide support, build relationships, and create a warm, welcoming environment for our residents. Being part of a team that brings comfort, joy, and dignity to those in our care reminds me constantly that I am exactly where I am meant to be.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Crosfield House to verify any information. View our terms and conditions. Crosfield House has an Enhanced Service - more info.