Submit a Review for Swan House Care Home
Swan Drive, New Road, Chatteris, PE16 6EX
View full details of Swan House Care HomeLatest Reviews for Swan House Care Home
28 February 2026
Our mother joined December 2025, I have visited each week. Mum has improved immensely. Entirely due to the incredible care team, focus, and dedication they give. I've had the pleasure of getting to know the wonderful staff and carers. It is pleasure to visit The Swan. In addition, The strong sense
of community created by the staff, along with the impressive range of activities, entertainment, and motivation they provide, is truly wonderful to see. I have seen firsthand how this group of dedicated angels motivate not only my mother, but all of the residents. This is evident in the happy smiles and the joy shown by everyone living contentedly in their new home. The skills, professionalism, friendliness of all the staff go beyond expectations. Our mother is in the perfect place happy due to the care she receives each day. We could not be happier knowing that our mum is safe, secure, and truly happy. A massive thank you to all the staff for their outstanding care and support.
20 February 2026
This is a truly exceptional care facility. The staff are amazing and my father received the kindest of care. He was welcomed into the home like a family member. Despite his occasional difficulties the staff always handled dad with respect and dignity. He enjoyed many daily activities from petting
pets, gardening and sing-a- longs. Dad was particularly very fond of Jo ( the head of entertainment) who he came to trust as a family member. She encouraged him to get involved as did the carers and the cleaners! The food was very varied and all residents are encouraged to eat, dad arrived very underweight and under nourished, a year on he looked so much healthier. Nothing was too much trouble. Overall my Dads final year was very fulfilled and I can't thank Swan House Enough.
11 February 2026
Dad was at Swan House for a year and enjoyed his time there . He bonded with a fair few of the staff. We as a family have become close to some members of staff. The food was very good , we were there most lunch times. staff were always attentive to dad and looked after him well. The place was always
clean. The activities and entertainment put on for residence is always very good.
09 January 2026
Sadly my husband passed away in Swan House on Christmas Day after being on 'end of life care'. He had been a resident for almost 8 months. The staff on duty at the time, were very caring and sympathetic. Everyone works so hard, especially during times of staff shortages. Regarding the food, there
was a good choice and always nicely presented and until he lost his appetite, his plate was nearly always cleared at lunch time. Access to the home was excellent allowing me and my daughters to spend plenty of quality time with him. The housekeeping was well organised (thank you, Heather).
01 December 2025
Sincere warmest and grateful thanks to the Manager and all the staff at Swan House for taking Mum in urgently when we as a family were desperate for help and support. My brothers and I are so pleased with the wonderful warm care and support, not just for Mum but for us as a family too. Mum is so
very happy; she loves all the staff, meal times, her room and her oh so comfortable bed. It's simply wonderful knowing that Mum is safe and well cared for. Thank you, thank you, thank you.
23 June 2025
This is too hard to write tbh, my mum was only here for 5 days and passed away! It does make us wonder if she hadn't of come here she may of had longer with us!
The lady "in charge" was rude and had no feelings especially as my mum passed away just as I got there! If it wasn't for the incredible
nurse in charge on the day (red hair), I wouldn't of been able to cope. Nothing was explained to us, the manager didn't even come and see us whilst everything was happening it was left to one single nurse, who needs a massive thankyou.
Also staff weren't quick enough when a buzzer was called for help. This was awful and I'm not sure if they are trained in end of life? We will obviously be taking this further. But at the moment we are having to sort everything out.
13 June 2025
I am able to visit my Dad when I want and I go often. He is always clean and tidy. There is always a drink on his table and he has his meals taken to his room as he prefers that. He has his own bathroom and a buzzer in his room is he needs assistance. I have found the nursing staff very efficient.
The carers are friendly and cheerful and the home has a good atmosphere. There seems to be plenty of staff around the home. The manager is extremely helpful, caring and approachable. Everyone has been very good in helping my Dad settle in and also helpful to me and a difficult time.
12 June 2025
Hard working management and staff in all areas.
12 June 2025
Communication between family and staff/management is some what lacking and they try to arrange options and hearing appointments are difficult if they require GP assistance for example Ear Syringing. The care given to my friend is done with dignity and care. He is well dressed ( with his own
clothes). Meals can be a but 'same old same old' but that is being addressed with new menus it is just taking too long. The staff try to engage him in activities, not always successful. All in all the care given, the amenities are improving. The home was rebranded in September 2024, so has a way to go.
05 June 2025
The professionalism, patience, and empathy have been outstanding from the nurses to the carers. Thank you for creating a warm welcome. Very happy with the care home.
03 June 2025
Friendly atmosphere when you come into main door. Great staff.
Brilliant activities.
23 May 2025
Wow! Just had an amazing day at the VE party in Chatteris. A convoy of wheelchairs left Swan house care home, we has a buffet, quiz, entertainer and then a raffle. Everyone singing and laughing with the community. Thank you guys for looking after my dad as if he were yours, it means so much.
23 May 2025
VE celebration 13 residents attended with wheelchairs, chatters working mens club, every body had a great time. The staff are amazing and very caring lovely people.
04 September 2024
After visiting my cousin in the hospital where he spent 12 weeks I was sad to see his usual happy personality had gone. I have visited him 4 times in the past 6 weeks at Swan House and his persona has changed 100%. The staff are very helpful and attentive and he has nothing but praise for them. He
is very happy at Swan House and cannot praise the food enough. Overall the cleanliness, the staff and the food are excellent. Thank you for keeping him happy and comfortable.
02 August 2024
Dad moved into Swan House in February this year. I feel he has settled really well and this is down to the committed staff. Whenever I visit all of the staff are welcoming and friendly and when I leave Swan House I know that my dad will be safe and well cared for. The food provided is excellent and
all dietary requirements are catered for. I feel my dad is treated with respect and dignity. The entertainment and activities are fun too.
07 June 2024
Swan House is a very nice home, my mum has been here for a couple of years. The staff are wonderful and very kind and helpful and treat the residents with respect and dignity at all times. From what I can see on my visits, the food is very good and fresh and the cleanliness is brilliant. The decor
needs to be updated but I understand this is to come now it is under new management, I personally am happy.
04 March 2024
Mum was in Swan House for almost three years and enjoyed her time there.
Recently she was very poorly, but in her last days was treated very caringly and compassionately. We could not have asked for anything better. All the staff were very considerate and were also very mindful of visitors. She was
always treated with dignity and respect. I only have good things to say. Great entertainment and activities too.
04 March 2024
Best care ever, staff excellent, management brilliant, love everything, Mum looks excellent.
28 February 2024
Such a friendly place. The staff have become like family. Every single person I have come in contact with has been a joy to be around. Nothing is ever too much trouble and any issues are resolved immediately and with care. I can not recommend highly enough.
23 November 2023
For the cert short time Mum was a resident here in Swan House, she settled very well.
She was made very welcome and adapted to the environment well.
She enjoyed the varied activities.
Latest Reviews for Swan House Care Home
28 February 2026
Our mother joined December 2025, I have visited each week. Mum has improved immensely. Entirely due to the incredible care team, focus, and dedication they give. I've had the pleasure of getting to know the wonderful staff and carers. It is pleasure to visit The Swan. In addition, The strong sense
of community created by the staff, along with the impressive range of activities, entertainment, and motivation they provide, is truly wonderful to see. I have seen firsthand how this group of dedicated angels motivate not only my mother, but all of the residents. This is evident in the happy smiles and the joy shown by everyone living contentedly in their new home. The skills, professionalism, friendliness of all the staff go beyond expectations. Our mother is in the perfect place happy due to the care she receives each day. We could not be happier knowing that our mum is safe, secure, and truly happy. A massive thank you to all the staff for their outstanding care and support.
20 February 2026
This is a truly exceptional care facility. The staff are amazing and my father received the kindest of care. He was welcomed into the home like a family member. Despite his occasional difficulties the staff always handled dad with respect and dignity. He enjoyed many daily activities from petting
pets, gardening and sing-a- longs. Dad was particularly very fond of Jo ( the head of entertainment) who he came to trust as a family member. She encouraged him to get involved as did the carers and the cleaners! The food was very varied and all residents are encouraged to eat, dad arrived very underweight and under nourished, a year on he looked so much healthier. Nothing was too much trouble. Overall my Dads final year was very fulfilled and I can't thank Swan House Enough.
11 February 2026
Dad was at Swan House for a year and enjoyed his time there . He bonded with a fair few of the staff. We as a family have become close to some members of staff. The food was very good , we were there most lunch times. staff were always attentive to dad and looked after him well. The place was always
clean. The activities and entertainment put on for residence is always very good.
09 January 2026
Sadly my husband passed away in Swan House on Christmas Day after being on 'end of life care'. He had been a resident for almost 8 months. The staff on duty at the time, were very caring and sympathetic. Everyone works so hard, especially during times of staff shortages. Regarding the food, there
was a good choice and always nicely presented and until he lost his appetite, his plate was nearly always cleared at lunch time. Access to the home was excellent allowing me and my daughters to spend plenty of quality time with him. The housekeeping was well organised (thank you, Heather).
01 December 2025
Sincere warmest and grateful thanks to the Manager and all the staff at Swan House for taking Mum in urgently when we as a family were desperate for help and support. My brothers and I are so pleased with the wonderful warm care and support, not just for Mum but for us as a family too. Mum is so
very happy; she loves all the staff, meal times, her room and her oh so comfortable bed. It's simply wonderful knowing that Mum is safe and well cared for. Thank you, thank you, thank you.
23 June 2025
This is too hard to write tbh, my mum was only here for 5 days and passed away! It does make us wonder if she hadn't of come here she may of had longer with us!
The lady "in charge" was rude and had no feelings especially as my mum passed away just as I got there! If it wasn't for the incredible
nurse in charge on the day (red hair), I wouldn't of been able to cope. Nothing was explained to us, the manager didn't even come and see us whilst everything was happening it was left to one single nurse, who needs a massive thankyou.
Also staff weren't quick enough when a buzzer was called for help. This was awful and I'm not sure if they are trained in end of life? We will obviously be taking this further. But at the moment we are having to sort everything out.
13 June 2025
I am able to visit my Dad when I want and I go often. He is always clean and tidy. There is always a drink on his table and he has his meals taken to his room as he prefers that. He has his own bathroom and a buzzer in his room is he needs assistance. I have found the nursing staff very efficient.
The carers are friendly and cheerful and the home has a good atmosphere. There seems to be plenty of staff around the home. The manager is extremely helpful, caring and approachable. Everyone has been very good in helping my Dad settle in and also helpful to me and a difficult time.
12 June 2025
Hard working management and staff in all areas.
12 June 2025
Communication between family and staff/management is some what lacking and they try to arrange options and hearing appointments are difficult if they require GP assistance for example Ear Syringing. The care given to my friend is done with dignity and care. He is well dressed ( with his own
clothes). Meals can be a but 'same old same old' but that is being addressed with new menus it is just taking too long. The staff try to engage him in activities, not always successful. All in all the care given, the amenities are improving. The home was rebranded in September 2024, so has a way to go.
05 June 2025
The professionalism, patience, and empathy have been outstanding from the nurses to the carers. Thank you for creating a warm welcome. Very happy with the care home.
03 June 2025
Friendly atmosphere when you come into main door. Great staff.
Brilliant activities.
23 May 2025
Wow! Just had an amazing day at the VE party in Chatteris. A convoy of wheelchairs left Swan house care home, we has a buffet, quiz, entertainer and then a raffle. Everyone singing and laughing with the community. Thank you guys for looking after my dad as if he were yours, it means so much.
23 May 2025
VE celebration 13 residents attended with wheelchairs, chatters working mens club, every body had a great time. The staff are amazing and very caring lovely people.
04 September 2024
After visiting my cousin in the hospital where he spent 12 weeks I was sad to see his usual happy personality had gone. I have visited him 4 times in the past 6 weeks at Swan House and his persona has changed 100%. The staff are very helpful and attentive and he has nothing but praise for them. He
is very happy at Swan House and cannot praise the food enough. Overall the cleanliness, the staff and the food are excellent. Thank you for keeping him happy and comfortable.
02 August 2024
Dad moved into Swan House in February this year. I feel he has settled really well and this is down to the committed staff. Whenever I visit all of the staff are welcoming and friendly and when I leave Swan House I know that my dad will be safe and well cared for. The food provided is excellent and
all dietary requirements are catered for. I feel my dad is treated with respect and dignity. The entertainment and activities are fun too.
07 June 2024
Swan House is a very nice home, my mum has been here for a couple of years. The staff are wonderful and very kind and helpful and treat the residents with respect and dignity at all times. From what I can see on my visits, the food is very good and fresh and the cleanliness is brilliant. The decor
needs to be updated but I understand this is to come now it is under new management, I personally am happy.
04 March 2024
Mum was in Swan House for almost three years and enjoyed her time there.
Recently she was very poorly, but in her last days was treated very caringly and compassionately. We could not have asked for anything better. All the staff were very considerate and were also very mindful of visitors. She was
always treated with dignity and respect. I only have good things to say. Great entertainment and activities too.
04 March 2024
Best care ever, staff excellent, management brilliant, love everything, Mum looks excellent.
28 February 2024
Such a friendly place. The staff have become like family. Every single person I have come in contact with has been a joy to be around. Nothing is ever too much trouble and any issues are resolved immediately and with care. I can not recommend highly enough.
23 November 2023
For the cert short time Mum was a resident here in Swan House, she settled very well.
She was made very welcome and adapted to the environment well.
She enjoyed the varied activities.