Swan House Care Home, Chatteris, Cambridgeshire
Swan House Care Home, Chatteris, Cambridgeshire
Swan House Care Home, Chatteris, Cambridgeshire

Swan House Care Home is located near to the centre of Chatteris and is convenient for shops, amenities, road links (A1) and public transport.

This purpose built care home offers accommodation in single occupancy rooms with private toilet facilities.

The home provides quiet sitting rooms and lounges for residents to relax and socialise in. There are separate dining rooms where residents can enjoy each others company while dining. Traditional home cooked meals using fresh produce are served with a daily choice being available. Special diets are catered for.

Regular visists are made to the home by an experienced hair stylist and a qualified chiropodist. Complementary therapies can also be arranged.

The home offers a varied programme of activities for residents.

Group: Four Seasons Health Care

Local Authority / Social Services: Cambridgeshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Old Age • Physical Disability

Admission Information: Ages 60+.

Single Rooms: 40

Rooms with ensuite WC: 39

Facilities & Services: Palliative Care • Day Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Swan House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Swan House Care Home has a Review Score of 9.5 (9.534)

The Review Score of 9.5 (maximum of 10) for Swan House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 38 Reviews over all time. This Average Rating is also the rating value for Swan House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 17 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.534 for Swan House Care Home is calculated as follows: ( (268 Excellents x 5) + (159 Goods x 4) + (26 Satisfactorys x 3) ) ÷ 453 Ratings = 4.534

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Swan House Care Home is based on 17 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 17 Reviews ÷ 8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    24
  • Good
    14
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Swan House Care Home?

  • Extremely LIKELY
    33
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Swan House Care Home

  • Friend of Resident/Service User
    9
  • Daughter of Resident/Service User
    6
  • Relative of Resident/Service User
    4
  • Wife of Resident/Service User
    4
  • Son of Resident/Service User
    3
  • more

The staff are very caring and friendly at Swan House Care Home, my stepmother needs help with eating and they are excellent. She is clean, dressed and her room is light and clean during our last visit in 40 minutes a nurse came to see her and care were in her room as we arrived and was talking to her and a younger person brought her food in and stayed to help her eat it.

How likely would you be to recommend Swan House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Ronnie Cavanagh, Digital Marketing Executive at Swan House Care Home responded to this review on 15 Sep 2017:

Thank you, Sheridan, for your kind comments about your recent experience at Swan House Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

The staff are very professional and caring.

How likely would you be to recommend Swan House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Ronnie Cavanagh, Digital Marketing Executive at Swan House Care Home responded to this review on 15 Sep 2017:

Thank you for your kind comments. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Swan House Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

The care home is clean and the staff are very friendly.

During our initial 40 mins visit, 3 visits were made to my grandmother's room, for cleaning, a health check and lunch. Staff were welcoming and accommodating.

My grandmother was clean and well cared for. Staff were very patient with her, cutting up and feeding her food when she was unable and assisting her with personal care.

How likely would you be to recommend Swan House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Ronnie Cavanagh, Digital Marketing Executive at Swan House Care Home responded to this review on 13 Sep 2017:

Thank you, Zoe, for your comments about your recent experience at Swan House Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Pleasant common areas and garden. The room is small but adequate. Well maintained, clean and tidy. Staff are welcoming and appear friendly and caring. Nurse spent time talking to us as did other staff. The manager was very helpful and gave willingly of her time to talk to us.

How likely would you be to recommend Swan House Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Ronnie Cavanagh, Digital Marketing Executive at Swan House Care Home responded to this review on 11 Sep 2017:

Thank you, Robert, for your comments about your recent experience at Swan House Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

My aunt is receiving a very good level of care. The staff are all helpful, premises are always clean.

How likely would you be to recommend Swan House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ronnie Cavanagh, Digital Marketing Executive at Swan House Care Home responded to this review on 29 Aug 2017:

Thank you for your comments about your recent experience at Swan House Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

I cannot fault the care given to my husband in any one way. Staff are very kind, caring and always very kind to me, my family and friends.

How likely would you be to recommend Swan House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Carl Duncker, Marketing Manager at Swan House Care Home responded to this review on 17 Aug 2017:

Thank you, Christine, for your kind comments regarding the care and staff.

Swan House has a friendly environment. Staff are very caring and do their best for the residents. Activities and entertainment are laid on for their enjoyment which they look forward to. My husband has been in the home for over two years and I have peace of mind knowing that he is well cared for.

How likely would you be to recommend Swan House Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Carl Duncker, Marketing Manager at Swan House Care Home responded to this review on 16 Aug 2017:

Thank you P C. We loved hearing your kind feedback and are glad that you are happy with the care your husband is receiving.

From the first day, staff have been welcoming, caring and always anxious to help and answer queries and to set your mind at rest.
It's good to see residents being treated with love and compassion when they reach the end of their lives.

How likely would you be to recommend Swan House Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Carl Duncker, Marketing Manager at Swan House Care Home responded to this review on 15 Aug 2017:

Thank you, Audrey, for your feedback. We were delighted to hear about your positive experience at Swan House Care Home.

My friend and neighbour had reached the stage where she was failing to look after herself properly at home and, as a result of not eating and drinking properly, became confused and had a number of falls and hospital admissions. Reluctantly she admitted she should go into a care home and selected Swan House on recommendations.

So far it has been the making of her and best still, she has become involved with activities giving her new interests and contact with others she had previously avoided.
The care staff have done a wonderful job of bringing her out of herself - they are brilliant.

How likely would you be to recommend Swan House Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Carl Duncker, Marketing Manager at Swan House Care Home responded to this review on 16 Aug 2017:

Thank you, for your comments about your recent experience at Swan House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.

My friend had lived alone for the past 9 years since her husband died. She was becoming more and more isolated and didn't want to leave the house. Since being at Swan House (only 2 weeks) she has started to join in with activities, is more chatty and more like her old self. This is all due to the wonderful, caring staff. They are so friendly and can't do enough to help.

How likely would you be to recommend Swan House Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Everyone is very supportive and friendly. Mum is treated well.

How likely would you be to recommend Swan House Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Ronnie Cavanagh, Digital Marketing Executive at Swan House Care Home responded to this review on 04 Oct 2017:

Thank you, Christine, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Swan House Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

My Father-in-law has been well looked after. He takes part in many of the activities and speaks highly of all the staff. He looks forward to meal times and choosing from the varied menu.

How likely would you be to recommend Swan House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care at this home is outstanding. They are eager to attend the needs of my mother and always make sure she is comfortable. I have always been notified of any change in my mum's health.

How likely would you be to recommend Swan House Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Every time I walk into Swan House, I have a laugh and joke with the first member of staff I meet and am offered coffee etc. I know from what my mum tells me that she gets the same treatment all day every day. Whenever the staff walk into her room, her spirits lift quickly. Thanks to them all.

How likely would you be to recommend Swan House Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

A welcoming home which is very clean. Resident seems happy with the care, but continues to complain about the lunch time meal. Although generally seems pleased with the other meals.

How likely would you be to recommend Swan House Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I am so pleased that my mother is fortunate enough to be a resident at Swan House. The home is clean with a warm, friendly environment. The staff are excellent, many of whom are long serving at this home.
My mother's needs are met fully. Activities and events keep her occupied. She is encouraged as an individual to pursue her own interests. Facilities are excellent. I have peace of mind knowing she is in a very safe, trustworthy environment. It is very much home from home for her.

How likely would you be to recommend Swan House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ronnie Cavanagh, Marketing at Swan House Care Home responded to this review on 07 Aug 2017:

Hi Diane, thank you for taking the time to leave a review for us at Swan House Care Home. We're thankful for your comments and happy we could meet your expectations!

The home has improved - after a meeting about the food served it has improved. It still needs some staff, not all to improve, but overall very good. Nice nursing/care home.

How likely would you be to recommend Swan House Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

Ronnie Cavanagh, Marketing at Swan House Care Home responded to this review on 07 Aug 2017:

Hello and thank you; we appreciate your feedback and are glad you have seen the improvements at Swan House Care Home!

Treated with politeness and friendliness by staff who are caring and thoughtful. The home was clean and pleasant ( no smells) very fresh.

How likely would you be to recommend Swan House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Aunt has only recently been a resident at Swan House, I was so impressed, I have never seen a care homes as clean and friendly before. (My dad was in a care home for several years and we looked at several). The first thing I noticed was no smell, wonderful. The staff are so friendly and caring they call out or some in whenever passing her door. The facilities are great, craft room and hairdressers. I love the file on the wall where you can read about her activities and also write notes ourselves. Rooms with en-suite and TV lovely. Really marvellous and she loves it.

How likely would you be to recommend Swan House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are very friendly. The home is very clean. My friend is very happy living here, in all aspects.

How likely would you be to recommend Swan House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All the staff are warm and friendly, Like home from home and all my needs are met.

How likely would you be to recommend Swan House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We visit on an occasional basis and find the staff happy and caring. My friend seems to be well looked after.

How likely would you be to recommend Swan House Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I am very impressed with Swan House. The care they give my dad, who has complex needs, is excellent. They treat him with dignity and respect at all times and involve him in his care giving, even though he cannot always communicate effectively. There is documented evidence that staff from activities and from the care team spend time with him outside of care giving, chatting to him about the family and TV programmes he enjoys, and even helping him to play dominoes.
When we visit, he is always smart and well presented, something that is important to him. During visits, the staff are always very welcoming and find time to talk with us, especially when we have the cat with us, and he is always made very welcome. As someone who works in a care home, I am very happy with the standards and care at Swan House.

How likely would you be to recommend Swan House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

On the occasions I have visited my friend, the staff have always been very friendly. Her room is always clean, and, although she had difficulty adjusting to her environment, she is now realising how fortunate she is to be so well cared for.

How likely would you be to recommend Swan House Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I am very happy with the way things are run and every body is so kind to my sister.

How likely would you be to recommend Swan House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent care very pleased with service, please keep paying the staff better attention and care to reflect the hard work they provide on daily basis.

How likely would you be to recommend Swan House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very happy with the things that are arranged for the residents also the way everybody are very kind and caring.

How likely would you be to recommend Swan House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Made very welcome when visiting a family atmosphere. My husband seems well looked after. He always looks clean and tidy as do all the residents.

How likely would you be to recommend Swan House Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My aunt is looked after very well. Overall I am very pleased with her care. The carers go out of their way to help.

How likely would you be to recommend Swan House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Grandad has never had any issues and says the staff are friendly.

How likely would you be to recommend Swan House Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Always clean and tidy. Staff appear friendly. Very accommodating to residents visitors.

How likely would you be to recommend Swan House Care Home? Extremely Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Everything seems to be efficiently run. Very clean, pleasant and helpful staff. Doctor available to discuss patient welfare - with appointment. No obvious demerits. Well done!! 10/10

How likely would you be to recommend Swan House Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My dad has been looked after by the team at Swan House for ten months, they are all very caring and engage with the residents, treating them with kindness and respect.

How likely would you be to recommend Swan House Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Seems happy, has a nice room and view and can see people coming and going back and forth from the doctors. Gets on well with everyone. Always has a smile and is polite to everyone.

How likely would you be to recommend Swan House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

All the staff treat my father with great dignity and respect. When visiting I'm made to feel welcome and always asked if I would like a tea or coffee.

How likely would you be to recommend Swan House Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Well cared for. Resident not too happy with the food and grapefruit not provided at breakfast.

How likely would you be to recommend Swan House Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Anne Richmond, Home Manager at Swan House Care Home responded to this review on 24 May 2016:

Many thanks for taking the time to review Swan House - we appreciate all comments and feedback on the service we provide. I’m delighted to see you’d be likely to recommend us to others. We can certainly review the food options available here - I will talk in more detail with both yourself and the resident to make sure we are catering to everybody’s tastes. Thanks again.

My husband's illness is rare and his needs are complex. His mobility is very poor and he needs turning frequently, also his speech is compromised. The staff are diligent in giving his high level of routine care. They are all extremely kind and do their utmost to make and keep him comfortable. The staff are very well trained and obviously take pride in carrying out their duties to the best of their ability. The overall atmosphere at Swan House is one of positive concern for residents and visitors and it's a happy place.

How likely would you be to recommend Swan House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Very helpful and caring. The head lady and all her staff were so lovely. They made us all very settled as we were very upset. Could not do enough, not only for the friend of mine but it was a lovely homely, friendly place. Well done Swan House.

How likely would you be to recommend Swan House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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