(these prices are only a guideline, please contact Swan House Care Home to find out the exact price for your requirements)
Swan House Care Home has a Review Score of 9.5 (9.492) out of 10, based on 16 reviews in the last 2 years.
Over all time Swan House Care Home has 101 reviews.
2.0 out of 5
Thank you for taking the time to submit your review. I' am sorry that your mum was only with us for a short time, she was a lovely lady. We would all like to express our sincere condolences to you and other family members. I had just entered the building when your mum had passed away and it was the first time we met. During our conversation, you expressed your gratitude to the staff for caring for your mum and that the nurse in charge was amazing. She would like to thank you for the card you sent her. Although this was our first meeting, we had spent time speaking to each other on the phone. We always appreciate any feedback that is provided, so that we can implement any changes to ensure our service and employees deliver an outstanding service. Our service provides Nursing and palliative care daily and I would like to ensure you that all of our staff are trained to meet the services requirements. If you would like to have a meeting to discuss your concerns further, please contact me to arrange.
5.0 out of 5
Good afternoon Monica, Thank you so much for taking the time to write your review, your lovely comments will be shared with the whole team
4.0 out of 5
Thank you so much for taking the time to share your views with us, they will be shared with the team.
4.0 out of 5
Thank you for taking the time to share your comments with us, these were shared with the team. We have held meetings with each resident to discuss their menu preferences and are implementing a new 4 week menu.
5.0 out of 5
Good afternoon thank you so much for taking the time to submit a review, I will share your kind words with the team. Your feedback is greatly appreciated
5.0 out of 5
Thank you so much for taking the time to submit a review and your positive feedback. This will be shgared with the team. Kind Regards
5.0 out of 5
Thank you so much for your kind words. It was a really lovely afternoon, enjoyed by our residents and families. Thank you for also supporting us on the day, from all of the staff at Swan House.
5.0 out of 5
Thank you for your lovely comments, we are so pleased our residents and families who joined us that day had such a lovely time. Thank you for supporting us with taking our residents out, it was really appreciated. Kind regards from the home manager and the team.
5.0 out of 5
Thank you kindly for your review. We are delighted to hear your cousin is doing great and he enjoys being looked after by the lovely staff. We hope he'll have the best time in our care.
5.0 out of 5
We would like to express our gratitude for taking the time to leave such a positive review of our care. Your kind words mean a lot to us, and we are delighted to hear that your father is well looked after during his time with us.
4.0 out of 5
Thank you for your positive feedback. It means a lot to us and we will share it with all the team members for them to know that their hard work doesn't go unnoticed. We are glad your mother has settled well and had a positive experience with us during these years.
5.0 out of 5
Thank you for sharing your feedback regarding the care your mother received in our care. Our team are very dedicated to our residents and delivers the best care possible. Your mother will be forever in our memories and hearts.
5.0 out of 5
Thank you so much for sharing your positive feedback with us, it means a lot. It is so reassuring to know the care we are providing to your mother makes her and her family happy. We will ensure to share your feedback with the entire team.
5.0 out of 5
Thank you so much for your kind words, it means a lot to us. We're thrilled to hear that you're happy with the care provided at Swan House. We'll keep up the good work and we'll make sure we'll share this review with all of the staff members.
5.0 out of 5
Thank you so much for taking the time to give us a review. Even if this was only for a short period of time, we're glad we've made your mother feel well looked after, loved and happy while she was in our care.
5.0 out of 5
4.0 out of 5
5.0 out of 5
Thank you, Debbie, for your feedback and for taking the time to share your experience at Swan House Care Home. We are so sorry to hear about your mother, so offer our deepest condolences to you and your family. We are pleased you felt your mother received great care and hope that their time at Swan House did see some friendships flourish, especially with the care team. If there is anything more we can do, please do not hesitate to get in touch.
5.0 out of 5
Thank you, Sandra, for letting us know how we are doing at Swan House Care Home. The care and well-being of every resident is our number one priority, and it is rewarding to have such positive feedback about how we are doing. Take care.
5.0 out of 5
The Review Score of 9.5 (9.492) out of 10 for Swan House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows:
Please contact us for latest vacancies.
Sylvia Duz has been a dedicated figure in the field of social care since she began her career as a care assistant in 1997. Her commitment and passion for helping others propelled her into management, where she has excelled since 2002 in various leadership roles, including development manager, project manager, peripatetic manager, and area manager. Currently, as the home manager of Swan House Care Home, Sylvia brings a wealth of experience and knowledge to her role.
Sylvia holds several qualifications that underscore her expertise in the field, including the Registered Managers Award, a Level 4 NVQ in Health and Social Care, a Diploma in Dementia Care, a Level 3 NVQ in Train the Trainer, and a Level 3 NVQ in Palliative Care. These credentials reflect her commitment to providing exceptional care and support for residents.
What sets Sylvia apart is her genuine compassion and dedication to the residents’ well-being. She always prioritizes their needs, ensuring that their safety and comfort come first. Her approachable nature fosters open communication among staff, creating a harmonious environment that positively impacts the residents. Sylvia's leadership style not only enhances the quality of care but also cultivates a warm and welcoming atmosphere at Swan House, making it a true home for all who reside there.
I am a Registered General Nurse with a strong clinical background and a passion for delivering high-quality, person-centred care within the adult social care sector. Since qualifying in 2017, I have gained extensive experience in acute medicine through my work in the NHS, and have since transitioned into leadership roles in care home management.
Originally from Poland, I moved to the UK in 2009 and began my career in healthcare as a Healthcare Assistant, which gave me a strong foundation in frontline care. I later completed my nursing degree at Anglia Ruskin University, where I developed a deep understanding of holistic nursing practice and clinical leadership.
As Deputy Manager, I am committed to upholding the highest standards of clinical care, staff development, and regulatory compliance. I am particularly passionate about dignity in care, end-of-life support, and creating a positive, supportive environment for both residents and team members.
I bring to my role a combination of hands-on nursing expertise, empathetic leadership, and a genuine dedication to improving quality of life for the people we support.
Nicola is the dedicated and hardworking administrator at Swan House Care Home, bringing nearly three years of experience in the care industry. Reflecting on her journey, she often wonders why she didn’t transition into this fulfilling field sooner.
In her role, Nicola plays a vital part in supporting residents, their families, and her fellow team members. She finds immense satisfaction in ensuring that everything runs smoothly, allowing the care staff to focus on providing the best possible service to the residents. Her organizational skills and compassionate nature make her an invaluable asset to the Swan House community.
Nicola’s commitment to creating a warm and supportive environment shines through in her interactions, making her a beloved figure among residents and colleagues alike. Her positive attitude and dedication to her work truly embody the spirit of care that Swan House stands for.
Jo is the enthusiastic Activities Coordinator at Swan House Care Home, where her passion for creating joyful experiences shines through every day. Her journey into the care industry began when her beloved grandad resided at Swan House. During his time there, Jo cherished the many happy memories they created together through various activities, igniting her desire to make a difference in the lives of others.
When the opportunity arose to join the team at Swan House, Jo eagerly took the chance and has never looked back. She finds immense fulfillment in her role, dedicating herself to planning and facilitating engaging activities that uplift the spirits of the residents. Jo’s creativity and warmth foster a vibrant community, ensuring that every resident feels included and valued.
With her personal connection to Swan House, Jo’s commitment to enriching the lives of the residents is heartfelt and genuine. Her infectious enthusiasm and dedication make her an integral part of the care home, as she continues to create countless joyful moments for everyone involved.
Kevin has been the maintenance person at Swan House Care Home for over 15 years. Always ready with a smile and a helping hand, he keeps everything running smoothly, from fixing the little things to taking care of bigger projects. His dedication, hard work, and care for both the home and its residents make him a loved member of the Swan House family.
Ashley has been the chef at Swan House Care Home for over 16 years, creating delicious, home-cooked meals that our residents love. With great care and attention, Ashley makes sure every dish is both nutritious and comforting, catering to individual tastes and dietary needs. Her passion for good food and her dedication to the well-being of our residents make her a truly valued member of the Swan House family.
Heather joined Swan House Care Home this year as part of our housekeeping team. With her cheerful nature and attention to detail, she helps keep our home clean, comfortable, and welcoming for everyone. She has quickly become a valued member of the team, always ready to go the extra mile for residents and colleagues alike.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Swan House Care Home to verify any information. View our terms and conditions. Swan House Care Home has an Enhanced Service - more info.
