
Mum was in Swan House for almost three years and enjoyed her time there. Recently she was veryJeanette D(Daughter of Resident/Service User)

Best care ever, staff excellent, management brilliant, love everything, Mum looks excellent.Celia A(Daughter of Resident/Service User)


Mum was in Swan House for almost three years and enjoyed her time there. Recently she was veryJeanette D(Daughter of Resident/Service User)

Best care ever, staff excellent, management brilliant, love everything, Mum looks excellent.Celia A(Daughter of Resident/Service User)


Swan House Care Home located in Chatteris, a market town and civil parish between Huntingdon, March and Ely, delivers quality care packages with specialist residential and nursing needs.
The home is entirely driven by the needs and interests of residents and the team bases everything it does around this. Ready to meet all your requirements, the team works closely with the NHS and all health authorities to always provide premium...
Care Provided by Swan House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 42 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
These prices are a starting guideline and may vary slightly. We like to visit and complete individual personalised assessments, whereby we can discuss and agree the actual fee. Please contact Swan House Care Home to arrange a viewing and discussion with the home manager, Sylvia Duz
The price(s) shown are provided by the care home. Contact Swan House Care Home for full pricing details and T&Cs.
Contact Swan House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Owner
- SH Cambridge Ltd
- Private Owned
Person in charge
- Sylvia Duz(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (42)
- Single Rooms with ensuite Wet Room (42)
Swan House Care Home Reviews (107)
Swan House Care Home has a Review Score of 9.3 (9.300) out of 10, based on 16 reviews in the last 2 years.
Over all time Swan House Care Home has 107 reviews.
Mum fell over has got hand in plaster, I was told she needs help feeding herself as she struggles doing it herself. I have turned up 2 times now where the food has been sat next to her, she has an apron on no body to feed her, staff say we will get someone to feed her no body came in the hour I was there. Bank holiday I came to see mum late afternoon she's in bed with an apron on all food round her at 4pm this is left from dinner, I asked why is she sitting in this mess, the answer was its bank holiday we are short staffed, this to me is unacceptable. I am told she needs help feeding when I visit they plonk the food in front of her leave it so she doesn't eat it. My concern is she is loosing a lot of weight relying on being fed and it's not being done. I've also asked several staff and sent an email asking why my mum cannot talk properly- email ignored and no body knows why. I'm just very confused and worried about her.
Thank you for taking the time to submit your feedback. Following our conversation, I have raised your concerns as a formal complaint and will endeavour to investigate your matters of concern, and respond to you in line with our complaints policy. Kind regards Sylvia
Our mother joined December 2025, I have visited each week. Mum has improved immensely. Entirely due to the incredible care team, focus, and dedication they give. I've had the pleasure of getting to know the wonderful staff and carers. It is pleasure to visit The Swan. In addition, The strong sense of community created by the staff, along with the impressive range of activities, entertainment, and motivation they provide, is truly wonderful to see. I have seen firsthand how this group of dedicated angels motivate not only my mother, but all of the residents. This is evident in the happy smiles and the joy shown by everyone living contentedly in their new home. The skills, professionalism, friendliness of all the staff go beyond expectations. Our mother is in the perfect place happy due to the care she receives each day. We could not be happier knowing that our mum is safe, secure, and truly happy. A massive thank you to all the staff for their outstanding care and support.
This is a truly exceptional care facility. The staff are amazing and my father received the kindest of care. He was welcomed into the home like a family member. Despite his occasional difficulties the staff always handled dad with respect and dignity. He enjoyed many daily activities from petting pets, gardening and sing-a- longs. Dad was particularly very fond of Jo ( the head of entertainment) who he came to trust as a family member. She encouraged him to get involved as did the carers and the cleaners! The food was very varied and all residents are encouraged to eat, dad arrived very underweight and under nourished, a year on he looked so much healthier. Nothing was too much trouble. Overall my Dads final year was very fulfilled and I can't thank Swan House Enough.
Thank you for your lovely review and kind comments I P. Your review will be shared with the whole team, it was a pleasure to care for your father and the support you and your family provided was heart warming. Your all welcome to pop in at anytime. Kind regards from all of us
Dad was at Swan House for a year and enjoyed his time there . He bonded with a fair few of the staff. We as a family have become close to some members of staff. The food was very good , we were there most lunch times. staff were always attentive to dad and looked after him well. The place was always clean. The activities and entertainment put on for residence is always very good.
Thank you for taking the time to submit your lovely review and comments, I will share them with the team. Patrick will be sadly missed by us al. You and your family are always welcome to pop in at anytime.
Sadly my husband passed away in Swan House on Christmas Day after being on 'end of life care'. He had been a resident for almost 8 months. The staff on duty at the time, were very caring and sympathetic. Everyone works so hard, especially during times of staff shortages. Regarding the food, there was a good choice and always nicely presented and until he lost his appetite, his plate was nearly always cleared at lunch time. Access to the home was excellent allowing me and my daughters to spend plenty of quality time with him. The housekeeping was well organised (thank you, Heather).
Thank you so much for your lovely comments, its so rewarding for the team to receive lovely praise. I will ensure the staff see the publication. You will both be sincerely missed by us all
Sincere warmest and grateful thanks to the Manager and all the staff at Swan House for taking Mum in urgently when we as a family were desperate for help and support. My brothers and I are so pleased with the wonderful warm care and support, not just for Mum but for us as a family too. Mum is so very happy; she loves all the staff, meal times, her room and her oh so comfortable bed. It's simply wonderful knowing that Mum is safe and well cared for. Thank you, thank you, thank you.
Thank you so much for your lovely comments, your feedback is very much appreciated. I will ensure all staff are made aware. Kind Regards Sylvia
The lady "in charge" was rude and had no feelings especially as my mum passed away just as I got there! If it wasn't for the incredible nurse in charge on the day (red hair), I wouldn't of been able to cope. Nothing was explained to us, the manager didn't even come and see us whilst everything was happening it was left to one single nurse, who needs a massive thankyou.
Also staff weren't quick enough when a buzzer was called for help. This was awful and I'm not sure if they are trained in end of life? We will obviously be taking this further. But at the moment we are having to sort everything out.
Thank you for taking the time to submit your review. I' am sorry that your mum was only with us for a short time, she was a lovely lady. We would all like to express our sincere condolences to you and other family members. I had just entered the building when your mum had passed away and it was...
I am able to visit my Dad when I want and I go often. He is always clean and tidy. There is always a drink on his table and he has his meals taken to his room as he prefers that. He has his own bathroom and a buzzer in his room is he needs assistance. I have found the nursing staff very efficient. The carers are friendly and cheerful and the home has a good atmosphere. There seems to be plenty of staff around the home. The manager is extremely helpful, caring and approachable. Everyone has been very good in helping my Dad settle in and also helpful to me and a difficult time.
Good afternoon Monica, Thank you so much for taking the time to write your review, your lovely comments will be shared with the whole team
Hard working management and staff in all areas.
Thank you so much for taking the time to share your views with us, they will be shared with the team.
Communication between family and staff/management is some what lacking and they try to arrange options and hearing appointments are difficult if they require GP assistance for example Ear Syringing. The care given to my friend is done with dignity and care. He is well dressed ( with his own clothes). Meals can be a but 'same old same old' but that is being addressed with new menus it is just taking too long. The staff try to engage him in activities, not always successful. All in all the care given, the amenities are improving. The home was rebranded in September 2024, so has a way to go.
Thank you for taking the time to share your comments with us, these were shared with the team. We have held meetings with each resident to discuss their menu preferences and are implementing a new 4 week menu.
The professionalism, patience, and empathy have been outstanding from the nurses to the carers. Thank you for creating a warm welcome. Very happy with the care home.
Good afternoon thank you so much for taking the time to submit a review, I will share your kind words with the team. Your feedback is greatly appreciated
Brilliant activities.
Thank you so much for taking the time to submit a review and your positive feedback. This will be shgared with the team. Kind Regards
Wow! Just had an amazing day at the VE party in Chatteris. A convoy of wheelchairs left Swan house care home, we has a buffet, quiz, entertainer and then a raffle. Everyone singing and laughing with the community. Thank you guys for looking after my dad as if he were yours, it means so much.
Thank you so much for your kind words. It was a really lovely afternoon, enjoyed by our residents and families. Thank you for also supporting us on the day, from all of the staff at Swan House.
VE celebration 13 residents attended with wheelchairs, chatters working mens club, every body had a great time. The staff are amazing and very caring lovely people.
Thank you for your lovely comments, we are so pleased our residents and families who joined us that day had such a lovely time. Thank you for supporting us with taking our residents out, it was really appreciated. Kind regards from the home manager and the team.
After visiting my cousin in the hospital where he spent 12 weeks I was sad to see his usual happy personality had gone. I have visited him 4 times in the past 6 weeks at Swan House and his persona has changed 100%. The staff are very helpful and attentive and he has nothing but praise for them. He is very happy at Swan House and cannot praise the food enough. Overall the cleanliness, the staff and the food are excellent. Thank you for keeping him happy and comfortable.
Thank you kindly for your review. We are delighted to hear your cousin is doing great and he enjoys being looked after by the lovely staff. We hope he'll have the best time in our care.
Dad moved into Swan House in February this year. I feel he has settled really well and this is down to the committed staff. Whenever I visit all of the staff are welcoming and friendly and when I leave Swan House I know that my dad will be safe and well cared for. The food provided is excellent and all dietary requirements are catered for. I feel my dad is treated with respect and dignity. The entertainment and activities are fun too.
We would like to express our gratitude for taking the time to leave such a positive review of our care. Your kind words mean a lot to us, and we are delighted to hear that your father is well looked after during his time with us.
Swan House is a very nice home, my mum has been here for a couple of years. The staff are wonderful and very kind and helpful and treat the residents with respect and dignity at all times. From what I can see on my visits, the food is very good and fresh and the cleanliness is brilliant. The decor needs to be updated but I understand this is to come now it is under new management, I personally am happy.
Thank you for your positive feedback. It means a lot to us and we will share it with all the team members for them to know that their hard work doesn't go unnoticed. We are glad your mother has settled well and had a positive experience with us during these years.
Recently she was very poorly, but in her last days was treated very caringly and compassionately. We could not have asked for anything better. All the staff were very considerate and were also very mindful of visitors. She was always treated with dignity and respect. I only have good things to say. Great entertainment and activities too.
Thank you for sharing your feedback regarding the care your mother received in our care. Our team are very dedicated to our residents and delivers the best care possible. Your mother will be forever in our memories and hearts.
Best care ever, staff excellent, management brilliant, love everything, Mum looks excellent.
Thank you so much for sharing your positive feedback with us, it means a lot. It is so reassuring to know the care we are providing to your mother makes her and her family happy. We will ensure to share your feedback with the entire team.
Such a friendly place. The staff have become like family. Every single person I have come in contact with has been a joy to be around. Nothing is ever too much trouble and any issues are resolved immediately and with care. I can not recommend highly enough.
Thank you so much for your kind words, it means a lot to us. We're thrilled to hear that you're happy with the care provided at Swan House. We'll keep up the good work and we'll make sure we'll share this review with all of the staff members.
Bed Vacancies
Please contact us for latest vacancies.
News (2) & Events (0)
- 10 Oct 2025
Residents and staff at Swan House were treated to something truly special this week - a visit from the adorable Gorefield Alpacas! These gentle and curious creatures brought a wave...
- 19 May 2025
Residents and staff at Swan House Care Home in Chatteris came together to celebrate the 80th anniversary of VE Day, honoring a milestone in British history while showcasing the home’s...
There are no upcoming events for Swan House Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Swan House Care Home.
Accreditations
There are no accreditations posted yet for Swan House Care Home.
Meet the Team (7)

Sylvia Duz has been a dedicated figure in the field of social care since she began her career as a care assistant in 1997. Her commitment and passion for helping others propelled her into management, where she has excelled since 2002 in various leadership roles, including development manager, project manager, peripatetic manager, and area manager. Currently, as the home manager of Swan House Care Home, Sylvia brings a wealth of experience and knowledge to her role.
Sylvia holds several qualifications that underscore her expertise in the field, including the Registered Managers Award, a Level 4 NVQ in Health and Social Care, a Diploma in Dementia Care, a Level 3 NVQ in Train the Trainer, and a Level 3 NVQ in Palliative Care. These credentials reflect her commitment to providing exceptional care and support for residents.
What sets Sylvia apart is her genuine compassion and dedication to the residents’ well-being. She always prioritizes their needs, ensuring that their safety and comfort come first. Her approachable nature fosters open communication among staff, creating a harmonious environment that positively impacts the residents. Sylvia's leadership style not only enhances the quality of care but also cultivates a warm and welcoming atmosphere at Swan House, making it a true home for all who reside there.

I am a Registered General Nurse with a strong clinical background and a passion for delivering high-quality, person-centred care within the adult social care sector. Since qualifying in 2017, I have gained extensive experience in acute medicine through my work in the NHS, and have since transitioned into leadership roles in care home management.
Originally from Poland, I moved to the UK in 2009 and began my career in healthcare as a Healthcare Assistant, which gave me a strong foundation in frontline care. I later completed my nursing degree at Anglia Ruskin University, where I developed a deep understanding of holistic nursing practice and clinical leadership.
As Deputy Manager, I am committed to upholding the highest standards of clinical care, staff development, and regulatory compliance. I am particularly passionate about dignity in care, end-of-life support, and creating a positive, supportive environment for both residents and team members.
I bring to my role a combination of hands-on nursing expertise, empathetic leadership, and a genuine dedication to improving quality of life for the people we support.

Nicola is the dedicated and hardworking administrator at Swan House Care Home, bringing nearly three years of experience in the care industry. Reflecting on her journey, she often wonders why she didn’t transition into this fulfilling field sooner.
In her role, Nicola plays a vital part in supporting residents, their families, and her fellow team members. She finds immense satisfaction in ensuring that everything runs smoothly, allowing the care staff to focus on providing the best possible service to the residents. Her organizational skills and compassionate nature make her an invaluable asset to the Swan House community.
Nicola’s commitment to creating a warm and supportive environment shines through in her interactions, making her a beloved figure among residents and colleagues alike. Her positive attitude and dedication to her work truly embody the spirit of care that Swan House stands for.

Jo is the enthusiastic Activities Coordinator at Swan House Care Home, where her passion for creating joyful experiences shines through every day. Her journey into the care industry began when her beloved grandad resided at Swan House. During his time there, Jo cherished the many happy memories they created together through various activities, igniting her desire to make a difference in the lives of others.
When the opportunity arose to join the team at Swan House, Jo eagerly took the chance and has never looked back. She finds immense fulfillment in her role, dedicating herself to planning and facilitating engaging activities that uplift the spirits of the residents. Jo’s creativity and warmth foster a vibrant community, ensuring that every resident feels included and valued.
With her personal connection to Swan House, Jo’s commitment to enriching the lives of the residents is heartfelt and genuine. Her infectious enthusiasm and dedication make her an integral part of the care home, as she continues to create countless joyful moments for everyone involved.

Kevin has been the maintenance person at Swan House Care Home for over 15 years. Always ready with a smile and a helping hand, he keeps everything running smoothly, from fixing the little things to taking care of bigger projects. His dedication, hard work, and care for both the home and its residents make him a loved member of the Swan House family.

Ashley has been the chef at Swan House Care Home for over 16 years, creating delicious, home-cooked meals that our residents love. With great care and attention, Ashley makes sure every dish is both nutritious and comforting, catering to individual tastes and dietary needs. Her passion for good food and her dedication to the well-being of our residents make her a truly valued member of the Swan House family.

Heather joined Swan House Care Home this year as part of our housekeeping team. With her cheerful nature and attention to detail, she helps keep our home clean, comfortable, and welcoming for everyone. She has quickly become a valued member of the team, always ready to go the extra mile for residents and colleagues alike.
Frequently Asked Questions about Swan House Care Home
What types of Care is Swan House Care Home registered for?
Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Swan House Care Home have?
There are 42 Single Rooms.
What are the Facilities & Services at Swan House Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Swan House Care Home to the centre of Chatteris?
0.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Swan House Care Home to verify any information. View our terms and conditions. Swan House Care Home has an Enhanced Service -more info.