Swan House Care Home

Swan Drive, New Road, Chatteris PE16 6EX
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9.5 101 Reviews
  • Swan House Care Home, Chatteris
Swan House Care Home located in Chatteris, a market town and civil parish between Huntingdon, March and Ely, delivers quality care packages with specialist residential and nursing needs.

The home is entirely driven by the needs and interests of residents and the team bases everything it does around this. Ready to meet all your requirements, the team works closely with the NHS and all health authorities to always provide premium care. The fantastic team of caring and well trained staff will give everyone the support they need and ensure each residents' privacy and dignity is maintained at all times.

Nutritionally balanced meals are made using fresh ingredients, suiting different food preferences and dietary needs, with cold and lighter choices also available.

Residents are supported to follow their hobbies and interests and the team does everything it can to ensure this. By offering a wide rage of activities, residents are able to maintain their interests and have opportunities to develop new ones. With the help of a dedicated enthusiastic activity co-ordinator on site and strong community links, there will always be events and activities organised.

Residents can enjoy a wide range of activities to suit their interests.

Healthy, delicious food is served that meets residents' dietary requirements.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1050
  • Self-Funded Nursing Care: from £1200

(these prices are only a guideline, please contact Swan House Care Home to find out the exact price for your requirements)

These prices are only a guideline, please contact Swan House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • SH Cambridge Ltd

Person in charge

  • Sylvia Duz (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (42)
  • Single Rooms with Ensuite Wet Room (42)

Swan House Care Home Reviews (101)

Total of 101, showing 61-80
9.5

Swan House Care Home has a Review Score of 9.5 (9.478) out of 10, based on 17 reviews in the last 2 years. Over all time Swan House Care Home has 101 reviews.

Overall Experience

  • 73
  • 27
  • 0
  • 1
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Date Published

101
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9
17
84

Review from T H (Son of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At the time of entry, my father had suffered a number of long-term hospital stays which had caused a general decline in his muscle strength and possibly caused an element of depression due to his declined state. The massive improvement in his short stay before his sudden death is solely due to the provision
and staff involvement in Swan House. To die "with his boots on" in his hometown was an appropriate end to a long life.

Reply from Ronnie Cavanagh, Marketing at Swan House Care Home

Thank you for your feedback and for taking the time to share your experience at Swan House Care Home. We are so sorry to hear about your father but pleased you felt your father received great care and hope that their time at Swan House did see some friendships flourish, especially with the care team.

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Review from V H (Daughter of Resident) published on 23 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We fell that the overall standard of care received by our father is good. The home are excellent at keeping us informed of his health and medical needs, which we are very grateful for. Staff are always friendly and helpful and our father is happy with it as his new home.

Reply from Ronnie Cavanagh, Marketing at Swan House Care Home

Thank you for letting us know how we are doing at Swan House Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. We are happy to hear how at ease your father feels in the home.

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Review from Nigel C (Son of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Swan House since January 2018. His care needs have been met and at all times carers have been polite and friendly. Whenever I have had any queries, the admin staff/manager are always happy to assist and solve any issues. The activities lady and her volunteer are excellent and a
real asset to Swan House. Without them, it wouldn't be the same there. They really care for the residents and should be backed up all the way.

Reply from Ronnie Cavanagh, Marketing at Swan House Care Home

Thank you, Nigel, for taking the time to share your recent experience at Swan House Care Home. We are happy to learn it has been so positive! Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Jacqueline C (Daughter-in-law of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has been in Swan House since January 2018. I always feel welcome at Swan House. All staff from the manager down to the cleaning staff treat you politely and are always very friendly. I am always amazed by the activities lady and her volunteer, who arrange so much for the residents so
they are not stuck in their rooms all day. And the way they treat the residents is lovely; with dignity and care, they love them all - WELL DONE!!

Reply from Ronnie Cavanagh, Marketing at Swan House Care Home

Thank you, Jacqueline, for your comments about your recent experience at Swan House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Christine F (Daughter of Resident) published on 4 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone is very supportive and friendly. Mum is treated well.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Swan House Care Home

Thank you, Christine, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Swan House Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from J G (Relative of Resident) published on 15 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very professional and caring.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Swan House Care Home

Thank you for your kind comments. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Swan House Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Sheridan A (Stepdaughter of Resident) published on 15 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring and friendly at Swan House Care Home, my stepmother needs help with eating and they are excellent. She is clean, dressed and her room is light and clean during our last visit in 40 minutes a nurse came to see her and care were in her room as we arrived and was talking to her
and a younger person brought her food in and stayed to help her eat it.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Swan House Care Home

Thank you, Sheridan, for your kind comments about your recent experience at Swan House Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Zoe S (Granddaughter of Resident) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is clean and the staff are very friendly.


During our initial 40 mins visit, 3 visits were made to my grandmother's room, for cleaning, a health check and lunch. Staff were welcoming and accommodating.


My grandmother was clean and well cared for. Staff were very patient with her,

cutting up and feeding her food when she was unable and assisting her with personal care.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Swan House Care Home

Thank you, Zoe, for your comments about your recent experience at Swan House Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Robert A (Relative of Resident) published on 11 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleasant common areas and garden. The room is small but adequate. Well maintained, clean and tidy. Staff are welcoming and appear friendly and caring. Nurse spent time talking to us as did other staff. The manager was very helpful and gave willingly of her time to talk to us.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Swan House Care Home

Thank you, Robert, for your comments about your recent experience at Swan House Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from M G (Nephew of Resident) published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is receiving a very good level of care. The staff are all helpful, premises are always clean.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Swan House Care Home

Thank you for your comments about your recent experience at Swan House Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Christine W (Wife of Resident) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care given to my husband in any one way. Staff are very kind, caring and always very kind to me, my family and friends.

Reply from Carl Duncker, Marketing Manager at Swan House Care Home

Thank you, Christine, for your kind comments regarding the care and staff.

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Review from P C (Wife of Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Swan House has a friendly environment. Staff are very caring and do their best for the residents. Activities and entertainment are laid on for their enjoyment which they look forward to. My husband has been in the home for over two years and I have peace of mind knowing that he is well cared for.

Reply from Carl Duncker, Marketing Manager at Swan House Care Home

Thank you P C. We loved hearing your kind feedback and are glad that you are happy with the care your husband is receiving.

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Review from R T (Friend of Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend and neighbour had reached the stage where she was failing to look after herself properly at home and, as a result of not eating and drinking properly, became confused and had a number of falls and hospital admissions. Reluctantly she admitted she should go into a care home and selected Swan
House on recommendations.


So far it has been the making of her and best still, she has become involved with activities giving her new interests and contact with others she had previously avoided.
The care staff have done a wonderful job of bringing her out of herself - they are brilliant.

Reply from Carl Duncker, Marketing Manager at Swan House Care Home

Thank you, for your comments about your recent experience at Swan House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.

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Review from Audrey H (Friend of Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the first day, staff have been welcoming, caring and always anxious to help and answer queries and to set your mind at rest.
It's good to see residents being treated with love and compassion when they reach the end of their lives.

Reply from Carl Duncker, Marketing Manager at Swan House Care Home

Thank you, Audrey, for your feedback. We were delighted to hear about your positive experience at Swan House Care Home.

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Review from Mary D (Friend of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A welcoming home which is very clean. Resident seems happy with the care, but continues to complain about the lunch time meal. Although generally seems pleased with the other meals.

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Review from T J (Son of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Every time I walk into Swan House, I have a laugh and joke with the first member of staff I meet and am offered coffee etc. I know from what my mum tells me that she gets the same treatment all day every day. Whenever the staff walk into her room, her spirits lift quickly. Thanks to them all.

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Review from Jackie Y (Daughter of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care at this home is outstanding. They are eager to attend the needs of my mother and always make sure she is comfortable. I have always been notified of any change in my mum's health.

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Review from S W (Daughter-in-law of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father-in-law has been well looked after. He takes part in many of the activities and speaks highly of all the staff. He looks forward to meal times and choosing from the varied menu.

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Review from Jane T (Friend of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend had lived alone for the past 9 years since her husband died. She was becoming more and more isolated and didn't want to leave the house. Since being at Swan House (only 2 weeks) she has started to join in with activities, is more chatty and more like her old self. This is all due to the wonderful,
caring staff. They are so friendly and can't do enough to help.

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Review from D R (Daughter of Resident) published on 7 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased that my mother is fortunate enough to be a resident at Swan House. The home is clean with a warm, friendly environment. The staff are excellent, many of whom are long serving at this home.
My mother's needs are met fully. Activities and events keep her occupied. She is encouraged as
an individual to pursue her own interests. Facilities are excellent. I have peace of mind knowing she is in a very safe, trustworthy environment. It is very much home from home for her.

Reply from Ronnie Cavanagh, Marketing at Swan House Care Home

Hi Diane, thank you for taking the time to leave a review for us at Swan House Care Home. We're thankful for your comments and happy we could meet your expectations!

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Current Review Score: 9.5 (9.478)

Overview of Review Score

The Review Score of 9.5 (9.478) out of 10 for Swan House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.478 for Swan House Care Home is calculated as follows: ( (128 Excellents x 5) + (51 Goods x 4) + (15 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 201 Ratings = 4.478

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Swan House Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (4)

Sylvia

Sylvia Duz

Job Title: Home Manager

Joined: 2024

Sylvia Duz has been a dedicated figure in the field of social care since she began her career as a care assistant in 1997. Her commitment and passion for helping others propelled her into management, where she has excelled since 2002 in various leadership roles, including development manager, project manager, peripatetic manager, and area manager. Currently, as the home manager of Swan House Care Home, Sylvia brings a wealth of experience and knowledge to her role.


Sylvia holds several qualifications that underscore her expertise in the field, including the Registered Managers Award, a Level 4 NVQ in Health and Social Care, a Diploma in Dementia Care, a Level 3 NVQ in Train the Trainer, and a Level 3 NVQ in Palliative Care. These credentials reflect her commitment to providing exceptional care and support for residents.


What sets Sylvia apart is her genuine compassion and dedication to the residents’ well-being. She always prioritizes their needs, ensuring that their safety and comfort come first. Her approachable nature fosters open communication among staff, creating a harmonious environment that positively impacts the residents. Sylvia's leadership style not only enhances the quality of care but also cultivates a warm and welcoming atmosphere at Swan House, making it a true home for all who reside there.

Maggie

Maggie Wojick

Job Title: Deputy Manager

Joined: 2024

I am a Registered General Nurse with a strong clinical background and a passion for delivering high-quality, person-centred care within the adult social care sector. Since qualifying in 2017, I have gained extensive experience in acute medicine through my work in the NHS, and have since transitioned into leadership roles in care home management.


Originally from Poland, I moved to the UK in 2009 and began my career in healthcare as a Healthcare Assistant, which gave me a strong foundation in frontline care. I later completed my nursing degree at Anglia Ruskin University, where I developed a deep understanding of holistic nursing practice and clinical leadership.


As Deputy Manager, I am committed to upholding the highest standards of clinical care, staff development, and regulatory compliance. I am particularly passionate about dignity in care, end-of-life support, and creating a positive, supportive environment for both residents and team members.


I bring to my role a combination of hands-on nursing expertise, empathetic leadership, and a genuine dedication to improving quality of life for the people we support.

Nicola

Nicola Boddington

Job Title: Home Administrator

Joined: 2021

Nicola is the dedicated and hardworking administrator at Swan House Care Home, bringing nearly three years of experience in the care industry. Reflecting on her journey, she often wonders why she didn’t transition into this fulfilling field sooner.


In her role, Nicola plays a vital part in supporting residents, their families, and her fellow team members. She finds immense satisfaction in ensuring that everything runs smoothly, allowing the care staff to focus on providing the best possible service to the residents. Her organizational skills and compassionate nature make her an invaluable asset to the Swan House community.


Nicola’s commitment to creating a warm and supportive environment shines through in her interactions, making her a beloved figure among residents and colleagues alike. Her positive attitude and dedication to her work truly embody the spirit of care that Swan House stands for.

Jo

Jo Townshend

Job Title: Activities Coordinator

Joined: 2020

Jo is the enthusiastic Activities Coordinator at Swan House Care Home, where her passion for creating joyful experiences shines through every day. Her journey into the care industry began when her beloved grandad resided at Swan House. During his time there, Jo cherished the many happy memories they created together through various activities, igniting her desire to make a difference in the lives of others.


When the opportunity arose to join the team at Swan House, Jo eagerly took the chance and has never looked back. She finds immense fulfillment in her role, dedicating herself to planning and facilitating engaging activities that uplift the spirits of the residents. Jo’s creativity and warmth foster a vibrant community, ensuring that every resident feels included and valued.


With her personal connection to Swan House, Jo’s commitment to enriching the lives of the residents is heartfelt and genuine. Her infectious enthusiasm and dedication make her an integral part of the care home, as she continues to create countless joyful moments for everyone involved.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Swan House Care Home to verify any information. View our terms and conditions. Swan House Care Home has an Enhanced Service - more info.