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Swan House Care Home

Swan Drive, New Road, Chatteris, Cambridgeshire PE16 6EX
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Mum was in Swan House for almost three years and enjoyed her time there. Recently she was veryJeanette D(Daughter of Resident/Service User)
Swan House Care Home, Chatteris
Best care ever, staff excellent, management brilliant, love everything, Mum looks excellent.Celia A(Daughter of Resident/Service User)
Swan House Care Home, Chatteris
Swan House Care Home, Chatteris

Swan House Care Home located in Chatteris, a market town and civil parish between Huntingdon, March and Ely, delivers quality care packages with specialist residential and nursing needs.

The home is entirely driven by the needs and interests of residents and the team bases everything it does around this. Ready to meet all your requirements, the team works closely with the NHS and all health authorities to always provide premium...  

Care Provided by Swan House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,272 - £1,372N/A
Residential Dementia Care£1,372 - £1,500N/A
Nursing Care£1,500 - £1,625N/A
Nursing Dementia Care£1,625 - £1,750N/A

These prices are a starting guideline and may vary slightly. We like to visit and complete individual personalised assessments, whereby we can discuss and agree the actual fee. Please contact Swan House Care Home to arrange a viewing and discussion with the home manager, Sylvia Duz

Contact Swan House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Owner

  • SH Cambridge Ltd
  • Private Owned

Person in charge

  • Sylvia Duz(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (42)
  • Single Rooms with ensuite Wet Room (42)

Swan House Care Home Reviews (107)

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9.3

Swan House Care Home has a Review Score of 9.3 (9.300) out of 10, based on 16 reviews in the last 2 years. Over all time Swan House Care Home has 107 reviews.

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Showing 107 reviews matching selected criteria
Review from Jane S (Daughter of Resident) published on 3 July 2020 Submitted via Postal Card
Overall Experience

Swan House was everything a care home should be. The care that you gave our dad was exemplary and it was a 'home' in the true sense of the word. Choosing a care home for a relative is one of the hardest decisions one can ever make and we're so glad we chose Swan House. We'd like to thank the wonderful staff for their care and compassion and will be forever grateful.

Reply from Olivia Shields, Marketing Assistant at Swan House Care Home

Thank you, Jane, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Take care.

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Review from Andy D (Friend of Resident) published on 25 February 2020 Submitted via Postal Card
Overall Experience

Swan House is a first-class care home. Staff are friendly and helpful.

Reply from Olivia Shields, Marketing Assistant at Swan House Care Home

Thank you, Andy, for sharing your recent experience of our home. We are pleased that it has been so positive and look forward to seeing you again soon. Have a fantastic day.

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Review from J R (Nephew of Resident) published on 1 November 2019 Submitted via Postal Card
Overall Experience

Very helpful, very accommodating and good management.

Reply from Jasmine Bracken, Marketing Administrator at Swan House Care Home

Thank you for your comments about your recent experience at Swan House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.

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Review from C P (Niece of Resident) published on 1 November 2019 Submitted via Postal Card
Overall Experience

Overall very good.

Reply from Jasmine Bracken, Marketing Administrator at Swan House Care Home

Thank you for your comments about your recent experience at Swan House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.

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Review from Christina C (Daughter of Resident) published on 23 August 2019 Submitted via Postal Card
Overall Experience
I cannot thank all the staff for the care and attention they give my mum.
The new manager is doing a sterling job and has a great team.

My mother's health is declining but the dignity that is given to her is a great comfort.

Reply from Ronnie Cavanagh, Marketing at Swan House Care Home

Thank you for letting us know how we are doing at Swan House Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from A M (Daughter of Resident) published on 3 April 2019 Submitted via Postal Card
Overall Experience

I can't put into words how much I'd like to thank Swan House for looking after my dad so well. It gives our family peace of mind knowing that you're there for him. He looks so much healthier since he came here and I know that he's happy. Thank you to all of you.

Reply from Ronnie Cavanagh, Marketing at Swan House Care Home

Thank you, for letting us know how we are doing at Swan House Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from T H (Son of Resident) published on 10 September 2018 Submitted via Postal Card
Overall Experience

At the time of entry, my father had suffered a number of long-term hospital stays which had caused a general decline in his muscle strength and possibly caused an element of depression due to his declined state. The massive improvement in his short stay before his sudden death is solely due to the provision and staff involvement in Swan House. To die "with his boots on" in his hometown was an appropriate end to a long life.

Reply from Ronnie Cavanagh, Marketing at Swan House Care Home

Thank you for your feedback and for taking the time to share your experience at Swan House Care Home. We are so sorry to hear about your father but pleased you felt your father received great care and hope that their time at Swan House did see some friendships flourish, especially with the care team.

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Review from V H (Daughter of Resident) published on 23 August 2018 Submitted via Postal Card
Overall Experience

We fell that the overall standard of care received by our father is good. The home are excellent at keeping us informed of his health and medical needs, which we are very grateful for. Staff are always friendly and helpful and our father is happy with it as his new home.

Reply from Ronnie Cavanagh, Marketing at Swan House Care Home

Thank you for letting us know how we are doing at Swan House Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. We are happy to hear how at ease your father feels in the home.

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Review from Jacqueline C (Daughter-in-law of Resident) published on 20 April 2018 Submitted via Postal Card
Overall Experience

My father-in-law has been in Swan House since January 2018. I always feel welcome at Swan House. All staff from the manager down to the cleaning staff treat you politely and are always very friendly. I am always amazed by the activities lady and her volunteer, who arrange so much for the residents so they are not stuck in their rooms all day. And the way they treat the residents is lovely; with dignity and care, they love them all - WELL DONE!!

Reply from Ronnie Cavanagh, Marketing at Swan House Care Home

Thank you, Jacqueline, for your comments about your recent experience at Swan House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we...  

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Review from Nigel C (Son of Resident) published on 20 April 2018 Submitted via Postal Card
Overall Experience

My father has been in Swan House since January 2018. His care needs have been met and at all times carers have been polite and friendly. Whenever I have had any queries, the admin staff/manager are always happy to assist and solve any issues. The activities lady and her volunteer are excellent and a real asset to Swan House. Without them, it wouldn't be the same there. They really care for the residents and should be backed up all the way.

Reply from Ronnie Cavanagh, Marketing at Swan House Care Home

Thank you, Nigel, for taking the time to share your recent experience at Swan House Care Home. We are happy to learn it has been so positive! Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed...  

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Review from Christine F (Daughter of Resident) published on 4 October 2017 Submitted via Postal Card
Overall Experience

Everyone is very supportive and friendly. Mum is treated well.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Swan House Care Home

Thank you, Christine, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Swan House Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from J G (Relative of Resident) published on 15 September 2017 Submitted via Postal Card
Overall Experience

The staff are very professional and caring.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Swan House Care Home

Thank you for your kind comments. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Swan House Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Sheridan A (Stepdaughter of Resident) published on 15 September 2017 Submitted via Postal Card
Overall Experience

The staff are very caring and friendly at Swan House Care Home, my stepmother needs help with eating and they are excellent. She is clean, dressed and her room is light and clean during our last visit in 40 minutes a nurse came to see her and care were in her room as we arrived and was talking to her and a younger person brought her food in and stayed to help her eat it.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Swan House Care Home

Thank you, Sheridan, for your kind comments about your recent experience at Swan House Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Zoe S (Granddaughter of Resident) published on 13 September 2017 Submitted via Postal Card
Overall Experience

The care home is clean and the staff are very friendly.

During our initial 40 mins visit, 3 visits were made to my grandmother's room, for cleaning, a health check and lunch. Staff were welcoming and accommodating.

My grandmother was clean and well cared for. Staff were very patient with her, cutting up and feeding her food when she was unable and assisting her with personal care.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Swan House Care Home

Thank you, Zoe, for your comments about your recent experience at Swan House Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Robert A (Relative of Resident) published on 11 September 2017 Submitted via Postal Card
Overall Experience

Pleasant common areas and garden. The room is small but adequate. Well maintained, clean and tidy. Staff are welcoming and appear friendly and caring. Nurse spent time talking to us as did other staff. The manager was very helpful and gave willingly of her time to talk to us.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Swan House Care Home

Thank you, Robert, for your comments about your recent experience at Swan House Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from M G (Nephew of Resident) published on 29 August 2017 Submitted via Postal Card
Overall Experience

My aunt is receiving a very good level of care. The staff are all helpful, premises are always clean.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Swan House Care Home

Thank you for your comments about your recent experience at Swan House Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Christine W (Wife of Resident) published on 17 August 2017 Submitted via Postal Card
Overall Experience

I cannot fault the care given to my husband in any one way. Staff are very kind, caring and always very kind to me, my family and friends.

Reply from Carl Duncker, Marketing Manager at Swan House Care Home

Thank you, Christine, for your kind comments regarding the care and staff.

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Review from P C (Wife of Resident) published on 16 August 2017 Submitted via Postal Card
Overall Experience

Swan House has a friendly environment. Staff are very caring and do their best for the residents. Activities and entertainment are laid on for their enjoyment which they look forward to. My husband has been in the home for over two years and I have peace of mind knowing that he is well cared for.

Reply from Carl Duncker, Marketing Manager at Swan House Care Home

Thank you P C. We loved hearing your kind feedback and are glad that you are happy with the care your husband is receiving.

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Review from R T (Friend of Resident) published on 16 August 2017 Submitted via Postal Card
Overall Experience

My friend and neighbour had reached the stage where she was failing to look after herself properly at home and, as a result of not eating and drinking properly, became confused and had a number of falls and hospital admissions. Reluctantly she admitted she should go into a care home and selected Swan House on recommendations.

So far it has been the making of her and best still, she has become involved with activities giving her new interests and contact with others she had previously avoided.

The care staff have done a wonderful job of bringing her out of herself - they are brilliant.

Reply from Carl Duncker, Marketing Manager at Swan House Care Home

Thank you, for your comments about your recent experience at Swan House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.

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Review from Audrey H (Friend of Resident) published on 16 August 2017 Submitted via Postal Card
Overall Experience
From the first day, staff have been welcoming, caring and always anxious to help and answer queries and to set your mind at rest.

It's good to see residents being treated with love and compassion when they reach the end of their lives.

Reply from Carl Duncker, Marketing Manager at Swan House Care Home

Thank you, Audrey, for your feedback. We were delighted to hear about your positive experience at Swan House Care Home.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (2) & Events (0)

News
  • 10 Oct 2025

    Residents and staff at Swan House were treated to something truly special this week - a visit from the adorable Gorefield Alpacas! These gentle and curious creatures brought a wave...

  • 19 May 2025

    Residents and staff at Swan House Care Home in Chatteris came together to celebrate the 80th anniversary of VE Day, honoring a milestone in British history while showcasing the home’s...

Upcoming Events

There are no upcoming events for Swan House Care Home.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Swan House Care Home.

Accreditations

There are no accreditations posted yet for Swan House Care Home.

Meet the Team (7)

Sylvia Duz
Sylvia DuzJob Title:Home ManagerJoined: 2024

Sylvia Duz has been a dedicated figure in the field of social care since she began her career as a care assistant in 1997. Her commitment and passion for helping others propelled her into management, where she has excelled since 2002 in various leadership roles, including development manager, project manager, peripatetic manager, and area manager. Currently, as the home manager of Swan House Care Home, Sylvia brings a wealth of experience and knowledge to her role.

Sylvia holds several qualifications that underscore her expertise in the field, including the Registered Managers Award, a Level 4 NVQ in Health and Social Care, a Diploma in Dementia Care, a Level 3 NVQ in Train the Trainer, and a Level 3 NVQ in Palliative Care. These credentials reflect her commitment to providing exceptional care and support for residents.

What sets Sylvia apart is her genuine compassion and dedication to the residents’ well-being. She always prioritizes their needs, ensuring that their safety and comfort come first. Her approachable nature fosters open communication among staff, creating a harmonious environment that positively impacts the residents. Sylvia's leadership style not only enhances the quality of care but also cultivates a warm and welcoming atmosphere at Swan House, making it a true home for all who reside there.

Maggie Wojick
Maggie WojickJob Title:Deputy ManagerJoined: 2024

I am a Registered General Nurse with a strong clinical background and a passion for delivering high-quality, person-centred care within the adult social care sector. Since qualifying in 2017, I have gained extensive experience in acute medicine through my work in the NHS, and have since transitioned into leadership roles in care home management.

Originally from Poland, I moved to the UK in 2009 and began my career in healthcare as a Healthcare Assistant, which gave me a strong foundation in frontline care. I later completed my nursing degree at Anglia Ruskin University, where I developed a deep understanding of holistic nursing practice and clinical leadership.

As Deputy Manager, I am committed to upholding the highest standards of clinical care, staff development, and regulatory compliance. I am particularly passionate about dignity in care, end-of-life support, and creating a positive, supportive environment for both residents and team members.

I bring to my role a combination of hands-on nursing expertise, empathetic leadership, and a genuine dedication to improving quality of life for the people we support.

Nicola Boddington
Nicola BoddingtonJob Title:Home AdministratorJoined: 2021

Nicola is the dedicated and hardworking administrator at Swan House Care Home, bringing nearly three years of experience in the care industry. Reflecting on her journey, she often wonders why she didn’t transition into this fulfilling field sooner.

In her role, Nicola plays a vital part in supporting residents, their families, and her fellow team members. She finds immense satisfaction in ensuring that everything runs smoothly, allowing the care staff to focus on providing the best possible service to the residents. Her organizational skills and compassionate nature make her an invaluable asset to the Swan House community.

Nicola’s commitment to creating a warm and supportive environment shines through in her interactions, making her a beloved figure among residents and colleagues alike. Her positive attitude and dedication to her work truly embody the spirit of care that Swan House stands for.

Jo Townshend
Jo TownshendJob Title:Activities CoordinatorJoined: 2020

Jo is the enthusiastic Activities Coordinator at Swan House Care Home, where her passion for creating joyful experiences shines through every day. Her journey into the care industry began when her beloved grandad resided at Swan House. During his time there, Jo cherished the many happy memories they created together through various activities, igniting her desire to make a difference in the lives of others.

When the opportunity arose to join the team at Swan House, Jo eagerly took the chance and has never looked back. She finds immense fulfillment in her role, dedicating herself to planning and facilitating engaging activities that uplift the spirits of the residents. Jo’s creativity and warmth foster a vibrant community, ensuring that every resident feels included and valued.

With her personal connection to Swan House, Jo’s commitment to enriching the lives of the residents is heartfelt and genuine. Her infectious enthusiasm and dedication make her an integral part of the care home, as she continues to create countless joyful moments for everyone involved.

Kevin Knott
Kevin KnottJob Title:MaintenanceJoined: 2010

Kevin has been the maintenance person at Swan House Care Home for over 15 years. Always ready with a smile and a helping hand, he keeps everything running smoothly, from fixing the little things to taking care of bigger projects. His dedication, hard work, and care for both the home and its residents make him a loved member of the Swan House family.

Ashley Brown
Ashley BrownJob Title:ChefJoined: 2009

Ashley has been the chef at Swan House Care Home for over 16 years, creating delicious, home-cooked meals that our residents love. With great care and attention, Ashley makes sure every dish is both nutritious and comforting, catering to individual tastes and dietary needs. Her passion for good food and her dedication to the well-being of our residents make her a truly valued member of the Swan House family.

Heather Goosman
Heather GoosmanJob Title:HousekeeperJoined: 2025

Heather joined Swan House Care Home this year as part of our housekeeping team. With her cheerful nature and attention to detail, she helps keep our home clean, comfortable, and welcoming for everyone. She has quickly become a valued member of the team, always ready to go the extra mile for residents and colleagues alike.

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