Swan House Care Home

Swan Drive, New Road, Chatteris PE16 6EX
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9.5 101 Reviews
  • Swan House Care Home, Chatteris
Swan House Care Home located in Chatteris, a market town and civil parish between Huntingdon, March and Ely, delivers quality care packages with specialist residential and nursing needs.

The home is entirely driven by the needs and interests of residents and the team bases everything it does around this. Ready to meet all your requirements, the team works closely with the NHS and all health authorities to always provide premium care. The fantastic team of caring and well trained staff will give everyone the support they need and ensure each residents' privacy and dignity is maintained at all times.

Nutritionally balanced meals are made using fresh ingredients, suiting different food preferences and dietary needs, with cold and lighter choices also available.

Residents are supported to follow their hobbies and interests and the team does everything it can to ensure this. By offering a wide rage of activities, residents are able to maintain their interests and have opportunities to develop new ones. With the help of a dedicated enthusiastic activity co-ordinator on site and strong community links, there will always be events and activities organised.

Residents can enjoy a wide range of activities to suit their interests.

Healthy, delicious food is served that meets residents' dietary requirements.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1050
  • Self-Funded Nursing Care: from £1200

(these prices are only a guideline, please contact Swan House Care Home to find out the exact price for your requirements)

These prices are only a guideline, please contact Swan House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • SH Cambridge Ltd

Person in charge

  • Sylvia Duz (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (42)
  • Single Rooms with Ensuite Wet Room (42)

Swan House Care Home Reviews (101)

Total of 101, showing 41-60
9.5

Swan House Care Home has a Review Score of 9.5 (9.478) out of 10, based on 17 reviews in the last 2 years. Over all time Swan House Care Home has 101 reviews.

Overall Experience

  • 73
  • 27
  • 0
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  • 0

Date Published

101
8
9
17
84

Review from S D (Wife of Resident) published on 22 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I leave my husband after visiting, I feel he is safe and well looked after by all the staff. My husband is happy and contented, and that makes me feel better.

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Review from Lesley B (Daughter of Resident) published on 12 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have taken very good care of my mum over this very difficult time. It was lovely to see her hair being done and even her nails varnished, and also, entertainment in the lounge, bingo, exercises etc. Really great that her room has been decorated, thank you.

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Review from Ian D (Son of Resident) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was placed at Swan House following discharge from the hospital. He was made to feel welcome and is treated with great care and understanding. He is very old and at the end of his days. I am confident that he will be properly cared for to the end. The staff care charming, considerate and welcoming.

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Review from S H (Wife of Resident) published on 21 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fast, safe and efficient during Covid.
Friendly, approachable to me and my husband.
His care couldn't be better.

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Review from Helen M (Niece of Resident) published on 13 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly home with approachable helpful staff. My aunt was reticent when she first went but is now extremely happy and content and feels very safe and cared for. She feels fortunate that we found Swan House for her.

Reply from Olivia Shields, Marketing Assistant at Swan House Care Home

Thank you, Helen, for letting us know how we are doing at Swan House Care Home. The care and wellbeing of every resident is our number one priority, and it is rewarding to have such positive feedback about how we are doing.

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Review from Phil G (Son of Resident) published on 12 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was resident in Swan House from March 2020 until December 27th when he sadly passed away. He was well looked after, always well presented, and I was always grateful for the extra effort it must have taken to transport him outside of his room for visits. During his time at the home and especially
on his last day, the kindness, support and hospitality given to me were excellent. Through these difficult months, all the staff have been very professional and caring throughout. I, too, would not hesitate to recommend the Home to anyone who needed support later in life or with palliative care. Sincere thanks to all.

Reply from Olivia Shields, Marketing Assistant at Swan House Care Home

Thank you, Phil, for your feedback and for taking the time to share your experience at Swan House Care Home. We are so sorry to hear about your father, but pleased you felt our team lived up to expectation and treated him with dignity and the compassion he deserved during his time at our home. If there is anything more we can do, please do not hesitate to reach out.

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Review from Malcolm G (Son of Resident) published on 7 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted on 25th March 2020 as he needed 24hr nursing care. I was only able to visit him three times during the year due to the virus as he was bedridden 24/7 and his bedroom was on the 1st floor. During these nine months until he sadly passed away on Dec 27th, the care he received was
second to none. All of the staff and nurses were very kind, caring and professional. In the last few days before my father's death, all of the staff treated me with dignity, respect and were very caring. This same dignity, respect and care was given to my father throughout his whole stay and especially in the last few hours. I would strongly advise anyone considering care for a loved one to not hesitate in contacting Swan House.

Reply from Olivia Shields, Marketing Assistant at Swan House Care Home

Thank you, Malcolm, for your feedback and for taking the time to share your experience at Swan House Care Home. We are so sorry to hear about your Father, but pleased you felt he received great care and hope that his time at Swan House did see some friendships flourish, especially with the care team. If there is anything more we can do, please do not hesitate to get in touch.

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Review from Ruth I (Daughter of Resident) published on 18 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a fall at her former Assisted Living accommodation, Mum had to spend two weeks in hospital and a further three weeks in a Rehabilitation centre.
We realised that she now needed a 24/7 care facility .... we were so relieved and happy to find that Swan House had a vacancy.
Although Mum is
now very frail at 90 years old, the carers at Swan House have encouraged her to socialise a little. She now enjoys occasional bingo and quiz morning sessions!
Mum has a lovely room with windows overlooking the garden and although we haven’t visited as yet, we have been able to FaceTime her. She seems happy and enjoys her food too.
We couldn’t have asked for more from the team of carers day and night.
The manager is very approachable, professional, resilient and down-to-earth .... the welfare of her residents is certainly a priority.
Thank you so much Swan House for relieving us of a great deal of worry.

Reply from Olivia Shields, Marketing Assistant at Swan House Care Home

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Swan House Care Home has been so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Lesley B (Daughter of Resident) published on 21 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rooms could do with decorating.

Reply from Olivia Shields, Marketing Assistant at Swan House Care Home

Thank you, Lesley, for your comments about Swan House Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. We are currently in the process of reviewing and updating the interiors of our home - this will eventually be completed in stages. If you would like to discuss anything in more detail, please reach out to us at the home. Thank you again.

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Review from G D (Son of Resident) published on 14 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my mother and my mother-in-law are in the home and the care they have experienced is exceptional. Carers go above and beyond what is expected on many occasions and are friendly and helpful to both residents and visitors.

Reply from Olivia Shields, Marketing Assistant at Swan House Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Take care.

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Review from Babette W (Daughter of Resident) published on 14 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Covid, I have seen my mum safely in person, FaceTimed her and spoken regularly on the phone.
She has looked happy and well cared for.
Carers have helped with her answers prompting when necessary. They are always cheerful.
Medical help is sought in a timely fashion which is reassuring.
Activities
take place regularly.

Reply from Olivia Shields, Marketing Assistant at Swan House Care Home

Thank you for letting us know how we are doing at Swan House Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from S S (Daughter of Resident) published on 14 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are amazing.

Reply from Olivia Shields, Marketing Assistant at Swan House Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. have a wonderful day.

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Review from Shirley D (Wife of Resident) published on 2 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We are happy that the level of care that my husband is receiving is giving the family peace of mind that he is being well looked after and is safe. It has been much appreciated that visiting has been available during these extreme conditions so we can see each other. This is the first time we have been
apart in our 60 years of marriage.

Reply from Olivia Shields, Marketing Assistant at Swan House Care Home

Thank you, Shirley, for your feedback and for taking the time to share your experience of our home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. We look forward to seeing you again soon, take care.

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Review from R G (Daughter of Resident) published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with the care Mum is receiving at Swan House. She is really settled, content and the staff are very caring. On my recent garden visit, I could see how well and cheerful she was.

Reply from Olivia Shields, Marketing Assistant at Swan House Care Home

Thank you for sharing your recent experience of our home. We are pleased that it has been so positive and look forward to seeing you again soon. Take care.

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Review from Jane S (Daughter of Resident) published on 3 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Swan House was everything a care home should be. The care that you gave our dad was exemplary and it was a 'home' in the true sense of the word. Choosing a care home for a relative is one of the hardest decisions one can ever make and we're so glad we chose Swan House. We'd like to thank the wonderful
staff for their care and compassion and will be forever grateful.

Reply from Olivia Shields, Marketing Assistant at Swan House Care Home

Thank you, Jane, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Take care.

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Review from Andy D (Friend of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Swan House is a first-class care home. Staff are friendly and helpful.

Reply from Olivia Shields, Marketing Assistant at Swan House Care Home

Thank you, Andy, for sharing your recent experience of our home. We are pleased that it has been so positive and look forward to seeing you again soon. Have a fantastic day.

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Review from J R (Nephew of Resident) published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful, very accommodating and good management.

Reply from Jasmine Bracken, Marketing Administrator at Swan House Care Home

Thank you for your comments about your recent experience at Swan House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.

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Review from C P (Niece of Resident) published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall very good.

Reply from Jasmine Bracken, Marketing Administrator at Swan House Care Home

Thank you for your comments about your recent experience at Swan House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.

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Review from Christina C (Daughter of Resident) published on 23 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank all the staff for the care and attention they give my mum.
The new manager is doing a sterling job and has a great team.
My mother's health is declining but the dignity that is given to her is a great comfort.

Reply from Ronnie Cavanagh, Marketing at Swan House Care Home

Thank you for letting us know how we are doing at Swan House Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from A M (Daughter of Resident) published on 3 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't put into words how much I'd like to thank Swan House for looking after my dad so well. It gives our family peace of mind knowing that you're there for him. He looks so much healthier since he came here and I know that he's happy. Thank you to all of you.

Reply from Ronnie Cavanagh, Marketing at Swan House Care Home

Thank you, for letting us know how we are doing at Swan House Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Current Review Score: 9.5 (9.478)

Overview of Review Score

The Review Score of 9.5 (9.478) out of 10 for Swan House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.478 for Swan House Care Home is calculated as follows: ( (128 Excellents x 5) + (51 Goods x 4) + (15 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 201 Ratings = 4.478

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Swan House Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (4)

Sylvia

Sylvia Duz

Job Title: Home Manager

Joined: 2024

Sylvia Duz has been a dedicated figure in the field of social care since she began her career as a care assistant in 1997. Her commitment and passion for helping others propelled her into management, where she has excelled since 2002 in various leadership roles, including development manager, project manager, peripatetic manager, and area manager. Currently, as the home manager of Swan House Care Home, Sylvia brings a wealth of experience and knowledge to her role.


Sylvia holds several qualifications that underscore her expertise in the field, including the Registered Managers Award, a Level 4 NVQ in Health and Social Care, a Diploma in Dementia Care, a Level 3 NVQ in Train the Trainer, and a Level 3 NVQ in Palliative Care. These credentials reflect her commitment to providing exceptional care and support for residents.


What sets Sylvia apart is her genuine compassion and dedication to the residents’ well-being. She always prioritizes their needs, ensuring that their safety and comfort come first. Her approachable nature fosters open communication among staff, creating a harmonious environment that positively impacts the residents. Sylvia's leadership style not only enhances the quality of care but also cultivates a warm and welcoming atmosphere at Swan House, making it a true home for all who reside there.

Maggie

Maggie Wojick

Job Title: Deputy Manager

Joined: 2024

I am a Registered General Nurse with a strong clinical background and a passion for delivering high-quality, person-centred care within the adult social care sector. Since qualifying in 2017, I have gained extensive experience in acute medicine through my work in the NHS, and have since transitioned into leadership roles in care home management.


Originally from Poland, I moved to the UK in 2009 and began my career in healthcare as a Healthcare Assistant, which gave me a strong foundation in frontline care. I later completed my nursing degree at Anglia Ruskin University, where I developed a deep understanding of holistic nursing practice and clinical leadership.


As Deputy Manager, I am committed to upholding the highest standards of clinical care, staff development, and regulatory compliance. I am particularly passionate about dignity in care, end-of-life support, and creating a positive, supportive environment for both residents and team members.


I bring to my role a combination of hands-on nursing expertise, empathetic leadership, and a genuine dedication to improving quality of life for the people we support.

Nicola

Nicola Boddington

Job Title: Home Administrator

Joined: 2021

Nicola is the dedicated and hardworking administrator at Swan House Care Home, bringing nearly three years of experience in the care industry. Reflecting on her journey, she often wonders why she didn’t transition into this fulfilling field sooner.


In her role, Nicola plays a vital part in supporting residents, their families, and her fellow team members. She finds immense satisfaction in ensuring that everything runs smoothly, allowing the care staff to focus on providing the best possible service to the residents. Her organizational skills and compassionate nature make her an invaluable asset to the Swan House community.


Nicola’s commitment to creating a warm and supportive environment shines through in her interactions, making her a beloved figure among residents and colleagues alike. Her positive attitude and dedication to her work truly embody the spirit of care that Swan House stands for.

Jo

Jo Townshend

Job Title: Activities Coordinator

Joined: 2020

Jo is the enthusiastic Activities Coordinator at Swan House Care Home, where her passion for creating joyful experiences shines through every day. Her journey into the care industry began when her beloved grandad resided at Swan House. During his time there, Jo cherished the many happy memories they created together through various activities, igniting her desire to make a difference in the lives of others.


When the opportunity arose to join the team at Swan House, Jo eagerly took the chance and has never looked back. She finds immense fulfillment in her role, dedicating herself to planning and facilitating engaging activities that uplift the spirits of the residents. Jo’s creativity and warmth foster a vibrant community, ensuring that every resident feels included and valued.


With her personal connection to Swan House, Jo’s commitment to enriching the lives of the residents is heartfelt and genuine. Her infectious enthusiasm and dedication make her an integral part of the care home, as she continues to create countless joyful moments for everyone involved.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Swan House Care Home to verify any information. View our terms and conditions. Swan House Care Home has an Enhanced Service - more info.