
Mum was in Swan House for almost three years and enjoyed her time there. Recently she was veryJeanette D(Daughter of Resident/Service User)

Best care ever, staff excellent, management brilliant, love everything, Mum looks excellent.Celia A(Daughter of Resident/Service User)


Mum was in Swan House for almost three years and enjoyed her time there. Recently she was veryJeanette D(Daughter of Resident/Service User)

Best care ever, staff excellent, management brilliant, love everything, Mum looks excellent.Celia A(Daughter of Resident/Service User)


Swan House Care Home located in Chatteris, a market town and civil parish between Huntingdon, March and Ely, delivers quality care packages with specialist residential and nursing needs.
The home is entirely driven by the needs and interests of residents and the team bases everything it does around this. Ready to meet all your requirements, the team works closely with the NHS and all health authorities to always provide premium...
Care Provided by Swan House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 42 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
These prices are a starting guideline and may vary slightly. We like to visit and complete individual personalised assessments, whereby we can discuss and agree the actual fee. Please contact Swan House Care Home to arrange a viewing and discussion with the home manager, Sylvia Duz
The price(s) shown are provided by the care home. Contact Swan House Care Home for full pricing details and T&Cs.
Contact Swan House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Owner
- SH Cambridge Ltd
- Private Owned
Person in charge
- Sylvia Duz(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (42)
- Single Rooms with ensuite Wet Room (42)
Swan House Care Home Reviews (107)
Swan House Care Home has a Review Score of 9.3 (9.300) out of 10, based on 16 reviews in the last 2 years.
Over all time Swan House Care Home has 107 reviews.
She was made very welcome and adapted to the environment well.
She enjoyed the varied activities.
Thank you so much for taking the time to give us a review. Even if this was only for a short period of time, we're glad we've made your mother feel well looked after, loved and happy while she was in our care.
For the short time my stepdad was at Swan House he received excellent care, pleased with his room and very friendly and caring staff.
We had a review for our mother with a staff member and was quite a reassuring assessment of what the home provides and in the support plan. It was a very thorough review of our mother's current care needs and future needs.
I cannot praise the staff and management enough. My mother experienced a difficult time during her stay due to her deteriorating health, and I felt reassured and very grateful for the support and care she received throughout. The care staff were wonderful, and nothing was too much trouble. The nursing staff were also amazing and were very open and transparent with me about all aspects of my mum's ongoing care and health needs.
I consider losing my mum the hardest experience, and I was so grateful she was at Swan House, where they not only gave her the best care but consistently supported me.
Thank you, Debbie, for your feedback and for taking the time to share your experience at Swan House Care Home. We are so sorry to hear about your mother, so offer our deepest condolences to you and your family. We are pleased you felt your mother received great care and hope that their time at Swan...
The care was first class.
All staff were very kind to my mum.
Thank you, Sandra, for letting us know how we are doing at Swan House Care Home. The care and well-being of every resident is our number one priority, and it is rewarding to have such positive feedback about how we are doing. Take care.
My father moved into Swan House a few months ago and has settled in very well. The staff and management team have made him feel very safe and welcome and provide an impressive and reassuring level of care. It's never easy when a parent moves into a care home, but the team at Swan House have been very helpful and supportive.
My mum recently passed away, having spent five years in Swan House. During this time, I have always felt she was well cared for and became very attached to lots of the carers,
All the carers and nurses are very good.
Thank you, Peter, for sharing your positive experience as a resident at Swan House Care Home. Our residents’ well-being is our main priority, and it is great to hear that you were pleased with the quality of our care. Have a wonderful day.
I am very happy with my partner's care; she always seems very content and happy. The staff are always helpful and friendly, and it always seems a happy place to be.
Thank you for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive and look forward to seeing you again soon. Take care.
My husband enjoyed his stay, was well looked after and will come again.
Thank you for your wonderful feedback about our home. We are pleased to hear that your husband's experience has been positive, and appreciate your kind comments about our team. We hope to see you again soon.
Family atmosphere.
Carers and nurses are all lovely.
Lots of facilities and entertainment for the general well-being of residents and families.
Such a lovely, caring group of colleagues who always treated my mum with great empathy and compassion.
Only in the 3rd month.
All of my questions and requests have been treated effectively.
Swan House Care Home is very welcoming. The staff are so lovely and caring, which has made my mum settle in really quickly. On arrival at Swan House, we were all a little anxious for Mum, but after meeting and talking to staff and seeing how they are with her has made us very happy. Your staff are a credit to your care home - smiles all-round.
Thank you, Karen, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.
Staff at this care home are so friendly to both residents and visitors. My father was admitted to the care home last year for end-of-life care, and he's still here, which speaks volumes about how well the residents have looked after. There's plenty for residents to do if they want; my father doesn't participate much in activities, but that's his choice; he prefers his own company. The care home has certainly given peace of mind to both myself and my sister.
Very attentive to all my needs. Nothing is too much trouble. Always use my name. Food is excellent.
Staff always trying to do their best for you. They do their best to ensure questions are properly answered.
Nice atmosphere, very safe and secure.
During the whole Covid pandemic, the staff have gone above and beyond to keep everyone safe.
I have to say the activities that the home put on are excellent, most of the residents join in and always lots going on singing, arts and crafts, spa days and pampering sessions.
Bed Vacancies
Please contact us for latest vacancies.
News (2) & Events (0)
- 10 Oct 2025
Residents and staff at Swan House were treated to something truly special this week - a visit from the adorable Gorefield Alpacas! These gentle and curious creatures brought a wave...
- 19 May 2025
Residents and staff at Swan House Care Home in Chatteris came together to celebrate the 80th anniversary of VE Day, honoring a milestone in British history while showcasing the home’s...
There are no upcoming events for Swan House Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Swan House Care Home.
Accreditations
There are no accreditations posted yet for Swan House Care Home.
Meet the Team (7)

Sylvia Duz has been a dedicated figure in the field of social care since she began her career as a care assistant in 1997. Her commitment and passion for helping others propelled her into management, where she has excelled since 2002 in various leadership roles, including development manager, project manager, peripatetic manager, and area manager. Currently, as the home manager of Swan House Care Home, Sylvia brings a wealth of experience and knowledge to her role.
Sylvia holds several qualifications that underscore her expertise in the field, including the Registered Managers Award, a Level 4 NVQ in Health and Social Care, a Diploma in Dementia Care, a Level 3 NVQ in Train the Trainer, and a Level 3 NVQ in Palliative Care. These credentials reflect her commitment to providing exceptional care and support for residents.
What sets Sylvia apart is her genuine compassion and dedication to the residents’ well-being. She always prioritizes their needs, ensuring that their safety and comfort come first. Her approachable nature fosters open communication among staff, creating a harmonious environment that positively impacts the residents. Sylvia's leadership style not only enhances the quality of care but also cultivates a warm and welcoming atmosphere at Swan House, making it a true home for all who reside there.

I am a Registered General Nurse with a strong clinical background and a passion for delivering high-quality, person-centred care within the adult social care sector. Since qualifying in 2017, I have gained extensive experience in acute medicine through my work in the NHS, and have since transitioned into leadership roles in care home management.
Originally from Poland, I moved to the UK in 2009 and began my career in healthcare as a Healthcare Assistant, which gave me a strong foundation in frontline care. I later completed my nursing degree at Anglia Ruskin University, where I developed a deep understanding of holistic nursing practice and clinical leadership.
As Deputy Manager, I am committed to upholding the highest standards of clinical care, staff development, and regulatory compliance. I am particularly passionate about dignity in care, end-of-life support, and creating a positive, supportive environment for both residents and team members.
I bring to my role a combination of hands-on nursing expertise, empathetic leadership, and a genuine dedication to improving quality of life for the people we support.

Nicola is the dedicated and hardworking administrator at Swan House Care Home, bringing nearly three years of experience in the care industry. Reflecting on her journey, she often wonders why she didn’t transition into this fulfilling field sooner.
In her role, Nicola plays a vital part in supporting residents, their families, and her fellow team members. She finds immense satisfaction in ensuring that everything runs smoothly, allowing the care staff to focus on providing the best possible service to the residents. Her organizational skills and compassionate nature make her an invaluable asset to the Swan House community.
Nicola’s commitment to creating a warm and supportive environment shines through in her interactions, making her a beloved figure among residents and colleagues alike. Her positive attitude and dedication to her work truly embody the spirit of care that Swan House stands for.

Jo is the enthusiastic Activities Coordinator at Swan House Care Home, where her passion for creating joyful experiences shines through every day. Her journey into the care industry began when her beloved grandad resided at Swan House. During his time there, Jo cherished the many happy memories they created together through various activities, igniting her desire to make a difference in the lives of others.
When the opportunity arose to join the team at Swan House, Jo eagerly took the chance and has never looked back. She finds immense fulfillment in her role, dedicating herself to planning and facilitating engaging activities that uplift the spirits of the residents. Jo’s creativity and warmth foster a vibrant community, ensuring that every resident feels included and valued.
With her personal connection to Swan House, Jo’s commitment to enriching the lives of the residents is heartfelt and genuine. Her infectious enthusiasm and dedication make her an integral part of the care home, as she continues to create countless joyful moments for everyone involved.

Kevin has been the maintenance person at Swan House Care Home for over 15 years. Always ready with a smile and a helping hand, he keeps everything running smoothly, from fixing the little things to taking care of bigger projects. His dedication, hard work, and care for both the home and its residents make him a loved member of the Swan House family.

Ashley has been the chef at Swan House Care Home for over 16 years, creating delicious, home-cooked meals that our residents love. With great care and attention, Ashley makes sure every dish is both nutritious and comforting, catering to individual tastes and dietary needs. Her passion for good food and her dedication to the well-being of our residents make her a truly valued member of the Swan House family.

Heather joined Swan House Care Home this year as part of our housekeeping team. With her cheerful nature and attention to detail, she helps keep our home clean, comfortable, and welcoming for everyone. She has quickly become a valued member of the team, always ready to go the extra mile for residents and colleagues alike.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Swan House Care Home to verify any information. View our terms and conditions. Swan House Care Home has an Enhanced Service -more info.