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Swan House Care Home

Swan Drive, New Road, Chatteris, Cambridgeshire PE16 6EX
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Mum was in Swan House for almost three years and enjoyed her time there. Recently she was veryJeanette D(Daughter of Resident/Service User)
Swan House Care Home, Chatteris
Best care ever, staff excellent, management brilliant, love everything, Mum looks excellent.Celia A(Daughter of Resident/Service User)
Swan House Care Home, Chatteris
Swan House Care Home, Chatteris

Swan House Care Home located in Chatteris, a market town and civil parish between Huntingdon, March and Ely, delivers quality care packages with specialist residential and nursing needs.

The home is entirely driven by the needs and interests of residents and the team bases everything it does around this. Ready to meet all your requirements, the team works closely with the NHS and all health authorities to always provide premium...  

Care Provided by Swan House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,272 - £1,372N/A
Residential Dementia Care£1,372 - £1,500N/A
Nursing Care£1,500 - £1,625N/A
Nursing Dementia Care£1,625 - £1,750N/A

These prices are a starting guideline and may vary slightly. We like to visit and complete individual personalised assessments, whereby we can discuss and agree the actual fee. Please contact Swan House Care Home to arrange a viewing and discussion with the home manager, Sylvia Duz

Contact Swan House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Owner

  • SH Cambridge Ltd
  • Private Owned

Person in charge

  • Sylvia Duz(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (42)
  • Single Rooms with ensuite Wet Room (42)

Swan House Care Home Reviews (107)

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9.3

Swan House Care Home has a Review Score of 9.3 (9.300) out of 10, based on 16 reviews in the last 2 years. Over all time Swan House Care Home has 107 reviews.

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Showing 107 reviews matching selected criteria
Review from Mary D (Friend of Resident) published on 14 August 2017 Submitted via Postal Card
Overall Experience

A welcoming home which is very clean. Resident seems happy with the care, but continues to complain about the lunch time meal. Although generally seems pleased with the other meals.

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Review from T J (Son of Resident) published on 14 August 2017 Submitted via Postal Card
Overall Experience

Every time I walk into Swan House, I have a laugh and joke with the first member of staff I meet and am offered coffee etc. I know from what my mum tells me that she gets the same treatment all day every day. Whenever the staff walk into her room, her spirits lift quickly. Thanks to them all.

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Review from Jackie Y (Daughter of Resident) published on 14 August 2017 Submitted via Postal Card
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The care at this home is outstanding. They are eager to attend the needs of my mother and always make sure she is comfortable. I have always been notified of any change in my mum's health.

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Review from S W (Daughter-in-law of Resident) published on 14 August 2017 Submitted via Postal Card
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My Father-in-law has been well looked after. He takes part in many of the activities and speaks highly of all the staff. He looks forward to meal times and choosing from the varied menu.

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Review from Jane T (Friend of Resident) published on 14 August 2017 Submitted via Postal Card
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My friend had lived alone for the past 9 years since her husband died. She was becoming more and more isolated and didn't want to leave the house. Since being at Swan House (only 2 weeks) she has started to join in with activities, is more chatty and more like her old self. This is all due to the wonderful, caring staff. They are so friendly and can't do enough to help.

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Review from D R (Daughter of Resident) published on 7 August 2017 Submitted via Postal Card
Overall Experience
I am so pleased that my mother is fortunate enough to be a resident at Swan House. The home is clean with a warm, friendly environment. The staff are excellent, many of whom are long serving at this home.

My mother's needs are met fully. Activities and events keep her occupied. She is encouraged as an individual to pursue her own interests. Facilities are excellent. I have peace of mind knowing she is in a very safe, trustworthy environment. It is very much home from home for her.

Reply from Ronnie Cavanagh, Marketing at Swan House Care Home

Hi Diane, thank you for taking the time to leave a review for us at Swan House Care Home. We're thankful for your comments and happy we could meet your expectations!

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Review from V G (Daughter of Resident) published on 7 August 2017 Submitted via Postal Card
Overall Experience

The home has improved - after a meeting about the food served it has improved. It still needs some staff, not all to improve, but overall very good. Nice nursing/care home.

Reply from Ronnie Cavanagh, Marketing at Swan House Care Home

Hello and thank you; we appreciate your feedback and are glad you have seen the improvements at Swan House Care Home!

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Review from Kathy B (Cousin of Resident) published on 12 August 2016 Submitted via Postal Card
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Treated with politeness and friendliness by staff who are caring and thoughtful. The home was clean and pleasant ( no smells) very fresh.

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Review from Kathleen E (Sister of Resident) published on 1 July 2016 Submitted via Postal Card
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I am very happy with the way things are run and every body is so kind to my sister.

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Review from Judy M (Niece of Resident) published on 27 June 2016 Submitted via Postal Card
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My Aunt has only recently been a resident at Swan House, I was so impressed, I have never seen a care homes as clean and friendly before. (My dad was in a care home for several years and we looked at several). The first thing I noticed was no smell, wonderful. The staff are so friendly and caring they call out or some in whenever passing her door. The facilities are great, craft room and hairdressers. I love the file on the wall where you can read about her activities and also write notes ourselves. Rooms with en-suite and TV lovely. Really marvellous and she loves it.

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Review from Norma T (Friend of Resident) published on 27 June 2016 Submitted via Postal Card
Overall Experience

Staff are very friendly. The home is very clean. My friend is very happy living here, in all aspects.

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Review from Margaret P (Resident / Service User) published on 13 June 2016 Submitted via Postal Card
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All the staff are warm and friendly, Like home from home and all my needs are met.

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Review from Gladys C (Sister of Resident) published on 9 June 2016 Submitted via Postal Card
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Very happy with the things that are arranged for the residents also the way everybody are very kind and caring.

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Review from Peter W (Friend of Resident) published on 6 June 2016 Submitted via Postal Card
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We visit on an occasional basis and find the staff happy and caring. My friend seems to be well looked after.

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Review from Hilary P (Daughter of Resident) published on 6 June 2016 Submitted via Website
Overall Experience
I am very impressed with Swan House. The care they give my dad, who has complex needs, is excellent. They treat him with dignity and respect at all times and involve him in his care giving, even though he cannot always communicate effectively. There is documented evidence that staff from activities and from the care team spend time with him outside of care giving, chatting to him about the family and TV programmes he enjoys, and even helping him to play dominoes.

When we visit, he is always smart and well presented, something that is important to him. During visits, the staff are always very welcoming and find time to talk with us, especially when we have the cat with us, and he is always made very welcome. As someone who works in a care home, I am very happy with the standards and care at Swan House.

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Review from Margaret D (Friend of Resident) published on 3 June 2016 Submitted via Postal Card
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On the occasions I have visited my friend, the staff have always been very friendly. Her room is always clean, and, although she had difficulty adjusting to her environment, she is now realising how fortunate she is to be so well cared for.

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Review from Christopher S (Son of Resident) published on 2 June 2016 Submitted via Postal Card
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Excellent care very pleased with service, please keep paying the staff better attention and care to reflect the hard work they provide on daily basis.

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Review from Victoria H (Relative of Resident) published on 31 May 2016 Submitted via Postal Card
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Always clean and tidy. Staff appear friendly. Very accommodating to residents visitors.

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Review from Matthew W (Grandson of Resident) published on 31 May 2016 Submitted via Postal Card
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Grandad has never had any issues and says the staff are friendly.

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Review from Beryl B (Wife of Resident) published on 31 May 2016 Submitted via Postal Card
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Made very welcome when visiting a family atmosphere. My husband seems well looked after. He always looks clean and tidy as do all the residents.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (2) & Events (0)

News
  • 10 Oct 2025

    Residents and staff at Swan House were treated to something truly special this week - a visit from the adorable Gorefield Alpacas! These gentle and curious creatures brought a wave...

  • 19 May 2025

    Residents and staff at Swan House Care Home in Chatteris came together to celebrate the 80th anniversary of VE Day, honoring a milestone in British history while showcasing the home’s...

Upcoming Events

There are no upcoming events for Swan House Care Home.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Swan House Care Home.

Accreditations

There are no accreditations posted yet for Swan House Care Home.

Meet the Team (7)

Sylvia Duz
Sylvia DuzJob Title:Home ManagerJoined: 2024

Sylvia Duz has been a dedicated figure in the field of social care since she began her career as a care assistant in 1997. Her commitment and passion for helping others propelled her into management, where she has excelled since 2002 in various leadership roles, including development manager, project manager, peripatetic manager, and area manager. Currently, as the home manager of Swan House Care Home, Sylvia brings a wealth of experience and knowledge to her role.

Sylvia holds several qualifications that underscore her expertise in the field, including the Registered Managers Award, a Level 4 NVQ in Health and Social Care, a Diploma in Dementia Care, a Level 3 NVQ in Train the Trainer, and a Level 3 NVQ in Palliative Care. These credentials reflect her commitment to providing exceptional care and support for residents.

What sets Sylvia apart is her genuine compassion and dedication to the residents’ well-being. She always prioritizes their needs, ensuring that their safety and comfort come first. Her approachable nature fosters open communication among staff, creating a harmonious environment that positively impacts the residents. Sylvia's leadership style not only enhances the quality of care but also cultivates a warm and welcoming atmosphere at Swan House, making it a true home for all who reside there.

Maggie Wojick
Maggie WojickJob Title:Deputy ManagerJoined: 2024

I am a Registered General Nurse with a strong clinical background and a passion for delivering high-quality, person-centred care within the adult social care sector. Since qualifying in 2017, I have gained extensive experience in acute medicine through my work in the NHS, and have since transitioned into leadership roles in care home management.

Originally from Poland, I moved to the UK in 2009 and began my career in healthcare as a Healthcare Assistant, which gave me a strong foundation in frontline care. I later completed my nursing degree at Anglia Ruskin University, where I developed a deep understanding of holistic nursing practice and clinical leadership.

As Deputy Manager, I am committed to upholding the highest standards of clinical care, staff development, and regulatory compliance. I am particularly passionate about dignity in care, end-of-life support, and creating a positive, supportive environment for both residents and team members.

I bring to my role a combination of hands-on nursing expertise, empathetic leadership, and a genuine dedication to improving quality of life for the people we support.

Nicola Boddington
Nicola BoddingtonJob Title:Home AdministratorJoined: 2021

Nicola is the dedicated and hardworking administrator at Swan House Care Home, bringing nearly three years of experience in the care industry. Reflecting on her journey, she often wonders why she didn’t transition into this fulfilling field sooner.

In her role, Nicola plays a vital part in supporting residents, their families, and her fellow team members. She finds immense satisfaction in ensuring that everything runs smoothly, allowing the care staff to focus on providing the best possible service to the residents. Her organizational skills and compassionate nature make her an invaluable asset to the Swan House community.

Nicola’s commitment to creating a warm and supportive environment shines through in her interactions, making her a beloved figure among residents and colleagues alike. Her positive attitude and dedication to her work truly embody the spirit of care that Swan House stands for.

Jo Townshend
Jo TownshendJob Title:Activities CoordinatorJoined: 2020

Jo is the enthusiastic Activities Coordinator at Swan House Care Home, where her passion for creating joyful experiences shines through every day. Her journey into the care industry began when her beloved grandad resided at Swan House. During his time there, Jo cherished the many happy memories they created together through various activities, igniting her desire to make a difference in the lives of others.

When the opportunity arose to join the team at Swan House, Jo eagerly took the chance and has never looked back. She finds immense fulfillment in her role, dedicating herself to planning and facilitating engaging activities that uplift the spirits of the residents. Jo’s creativity and warmth foster a vibrant community, ensuring that every resident feels included and valued.

With her personal connection to Swan House, Jo’s commitment to enriching the lives of the residents is heartfelt and genuine. Her infectious enthusiasm and dedication make her an integral part of the care home, as she continues to create countless joyful moments for everyone involved.

Kevin Knott
Kevin KnottJob Title:MaintenanceJoined: 2010

Kevin has been the maintenance person at Swan House Care Home for over 15 years. Always ready with a smile and a helping hand, he keeps everything running smoothly, from fixing the little things to taking care of bigger projects. His dedication, hard work, and care for both the home and its residents make him a loved member of the Swan House family.

Ashley Brown
Ashley BrownJob Title:ChefJoined: 2009

Ashley has been the chef at Swan House Care Home for over 16 years, creating delicious, home-cooked meals that our residents love. With great care and attention, Ashley makes sure every dish is both nutritious and comforting, catering to individual tastes and dietary needs. Her passion for good food and her dedication to the well-being of our residents make her a truly valued member of the Swan House family.

Heather Goosman
Heather GoosmanJob Title:HousekeeperJoined: 2025

Heather joined Swan House Care Home this year as part of our housekeeping team. With her cheerful nature and attention to detail, she helps keep our home clean, comfortable, and welcoming for everyone. She has quickly become a valued member of the team, always ready to go the extra mile for residents and colleagues alike.

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