Submit a Review for Donwell House Nursing Home
Wellgarth Road, Donwell Village, Washington, NE37 1EE
View full details of Donwell House Nursing HomeLatest Reviews for Donwell House Nursing Home
26 May 2026
The care my mother-in-law received here, for the last 12 months of her life was exemplary, we really could not have asked for any more from staff.
Her needs were complex, but they handled this in consultation with her and with us and communicated well, to ensure we were an essential part of the
care team, when making decisions eg when to move her from residential to nursing care.
Bianca, Tracey and Amanda are a very strong management team who make a massive committment to residents and their families but are also clearly respected by staff. This is a happy home, where residents clearly feel secure and genuinely loved. They go the extra mile to organise outings and events, such as the VE day celebration today, with a real respectful and later a party atmosphere, brass ensemble and lovely buffet. The cook and Handyman Kevin also need a special mention for ALWAYS going the extra mile to do whatever is needed , way outside of their job descriptions. An amazing team, I would recommend.
21 May 2026
I am so pleased with the care my husband is having, everyone is so friendly and caring. His birthday party was fabulous, lovely spread, presents, singing. So pleased he is here. Thank you all.
21 May 2026
My dad has been met with dignity and friendliness that I did not expect. He has been here a few weeks and already is feeling relaxed and accepted, even his humour is met with humour. My dad's birthday today surprised us all. A full birthday spread, gifts, singing and smiling, it truly was a joy to
see, and my dad felt seen, and cared for. Thank you.
15 May 2026
The care and attention provided by staff and management is second to none. Quality rooms you can personalise with all facilities you could need.
15 May 2026
This care home is very clean and friendly. The staff are all very pleasant and helpful. The rooms are extremely comfortable, and spick and span. There are lots of activities to do, if you choose. The residents are treated with the greatest respect and are always put first.
22 April 2026
Walking through the doors lovely environment, warm and inviting, fragrant no bad odours. Managers door always open and happy to talk to you. Staff friendly, helpful and supportive. We can leave Mam/Wife feeling she is safe and well cared for. Staff work very hard. Could do with an extra staff member
due to the support and care needed. Toilet requests have to wait quite a while due to supporting others.
16 April 2026
I have found most of the team at Donwell House to be caring, professional and friendly. I would add that a few people there go above and beyond. The building and some of the rooms look a little tired but I do see regular improvements being made. I'd like to see easier access to a safe outdoor area
during the Spring/Summer months.
06 March 2026
I can't recommend Donwell house enough to anyone thinking about care facilities.
My mam became a resident in May 2025 due to a decline in her Alzheimer's.
We quickly discovered that the foundations of this care home are built on kindness, respect, care, compassion and dignity.
The staff become
surrogate family to the residents and as such, have the residents best interests at heart and this was evident in every interaction my family witnessed, not just with my mam but with all residents.
My mam passed away a week ago but during her last days the staff were incredible, showing such compassion, kindness and love not just to my mam but to the whole family. As a family we will forever be grateful and no words I have are enough to thank each and every member of staff. Angels on earth
10 February 2026
My mam was a long-term resident at Donwell House from 2018 to 2026. I'd like to thank all of the present and previous care staff who have looked after my mam so well through her battle with AD. On all of our visits the staff have been friendly and helpful. In earlier years, my mam really enjoyed the
games and entertainment on offer each week. She was also very happy with the food and refreshments served every day. I've visited quite a few local care homes in recent years, in my opinion Donwell House stands out as one of the best in the region.
21 January 2026
My Dad has been in Donwell House for just over two years. As applies to all residents leaving your home and moving into a care home is a huge upheaval. That said the team at Donwell have been truly outstanding and made my Dad feel safe at first, then content, and finally feeling really settled
there. We have, as a family , met some lovely staff who really go the extra mile in making a difference for both residents and their families.
28 October 2025
My stepmam always looks clean, tidy and cared for. The staff are friendly and helpful and it is clear that they have good relationships with residents and visitors. There are plenty of activities for residents to do and we enjoy joining in too! Would highly recommend! Thank you to all staff for your
hard work and dedication.
24 October 2025
I'm very satisfied with the care and all other aspects of the nursing home.
All of the staff are excellent and are very friendly.
21 August 2025
Mam was at Donwell from February 2023 until July 2025 and I could not have been more happy with the care she received from all the staff. Their friendly cheerful manner with residents and families made it a home. Mam was happy and well looked after and I loved my visits, I was made really welcome
and was encouraged to join in many social activities which were really fun for all. Highly recommend them for the care of your loved one.
15 August 2025
As my friend, who is disabled, could no longer manage his day-to-day life in his own home, he went into Donwell House. I can see he is happier and more content. He has his own furniture in his room with personal things, which he likes, he is well looked after, which I am pleased to see. He has
always been a very independent man who got out and about in his electric vehicle chair when he lived alone, with the help of carers going in, so he is used to carers and accepts this is part of his life.
06 August 2025
The staff are really friendly and take great care of my friend, he has really enjoyed staying here and congregates with everything going on.
04 August 2025
Great home lots of activitys. Good food and choice of food. Friendly staff very efficent.
04 August 2025
My friend is very comfortable, really well looked after. The staff are wonderful. There's always plenty to do. My friend is very happy.
31 July 2025
I visit my brother twice a week,the level of care is very good,and he seems generally happy when I visit,the staff know to contact the family with any questions,and I can speak to the nurse in charge or carers any time i have questions or concerns.
28 July 2025
My friend went into Donwell House for respite but after 6 weeks knew he couldn't manage at home so decided to stay permanently. Now 8 months down the line he is settled in very nicely. He's very happy with everything, the staff are all very efficient, he loves all the activities. Everyone seems to
go the extra mile for all the residents. He is very happy with his choice and I have peace of mind knowing he is getting looked after.
28 July 2025
My friend was admitted into hospital, he was told he needed to have respite, after being in Donwell House he realised he would not be able to cope at home, he stayed in the home where he said he loved being here as the meals are good, plenty of activities to do and the lovely staff are at hand to
give him support. My friend has always been a very private person, and the staff here have given him a new lease of life.
Latest Reviews for Donwell House Nursing Home
26 May 2026
The care my mother-in-law received here, for the last 12 months of her life was exemplary, we really could not have asked for any more from staff.
Her needs were complex, but they handled this in consultation with her and with us and communicated well, to ensure we were an essential part of the
care team, when making decisions eg when to move her from residential to nursing care.
Bianca, Tracey and Amanda are a very strong management team who make a massive committment to residents and their families but are also clearly respected by staff. This is a happy home, where residents clearly feel secure and genuinely loved. They go the extra mile to organise outings and events, such as the VE day celebration today, with a real respectful and later a party atmosphere, brass ensemble and lovely buffet. The cook and Handyman Kevin also need a special mention for ALWAYS going the extra mile to do whatever is needed , way outside of their job descriptions. An amazing team, I would recommend.
21 May 2026
I am so pleased with the care my husband is having, everyone is so friendly and caring. His birthday party was fabulous, lovely spread, presents, singing. So pleased he is here. Thank you all.
21 May 2026
My dad has been met with dignity and friendliness that I did not expect. He has been here a few weeks and already is feeling relaxed and accepted, even his humour is met with humour. My dad's birthday today surprised us all. A full birthday spread, gifts, singing and smiling, it truly was a joy to
see, and my dad felt seen, and cared for. Thank you.
15 May 2026
The care and attention provided by staff and management is second to none. Quality rooms you can personalise with all facilities you could need.
15 May 2026
This care home is very clean and friendly. The staff are all very pleasant and helpful. The rooms are extremely comfortable, and spick and span. There are lots of activities to do, if you choose. The residents are treated with the greatest respect and are always put first.
22 April 2026
Walking through the doors lovely environment, warm and inviting, fragrant no bad odours. Managers door always open and happy to talk to you. Staff friendly, helpful and supportive. We can leave Mam/Wife feeling she is safe and well cared for. Staff work very hard. Could do with an extra staff member
due to the support and care needed. Toilet requests have to wait quite a while due to supporting others.
16 April 2026
I have found most of the team at Donwell House to be caring, professional and friendly. I would add that a few people there go above and beyond. The building and some of the rooms look a little tired but I do see regular improvements being made. I'd like to see easier access to a safe outdoor area
during the Spring/Summer months.
06 March 2026
I can't recommend Donwell house enough to anyone thinking about care facilities.
My mam became a resident in May 2025 due to a decline in her Alzheimer's.
We quickly discovered that the foundations of this care home are built on kindness, respect, care, compassion and dignity.
The staff become
surrogate family to the residents and as such, have the residents best interests at heart and this was evident in every interaction my family witnessed, not just with my mam but with all residents.
My mam passed away a week ago but during her last days the staff were incredible, showing such compassion, kindness and love not just to my mam but to the whole family. As a family we will forever be grateful and no words I have are enough to thank each and every member of staff. Angels on earth
10 February 2026
My mam was a long-term resident at Donwell House from 2018 to 2026. I'd like to thank all of the present and previous care staff who have looked after my mam so well through her battle with AD. On all of our visits the staff have been friendly and helpful. In earlier years, my mam really enjoyed the
games and entertainment on offer each week. She was also very happy with the food and refreshments served every day. I've visited quite a few local care homes in recent years, in my opinion Donwell House stands out as one of the best in the region.
21 January 2026
My Dad has been in Donwell House for just over two years. As applies to all residents leaving your home and moving into a care home is a huge upheaval. That said the team at Donwell have been truly outstanding and made my Dad feel safe at first, then content, and finally feeling really settled
there. We have, as a family , met some lovely staff who really go the extra mile in making a difference for both residents and their families.
28 October 2025
My stepmam always looks clean, tidy and cared for. The staff are friendly and helpful and it is clear that they have good relationships with residents and visitors. There are plenty of activities for residents to do and we enjoy joining in too! Would highly recommend! Thank you to all staff for your
hard work and dedication.
24 October 2025
I'm very satisfied with the care and all other aspects of the nursing home.
All of the staff are excellent and are very friendly.
21 August 2025
Mam was at Donwell from February 2023 until July 2025 and I could not have been more happy with the care she received from all the staff. Their friendly cheerful manner with residents and families made it a home. Mam was happy and well looked after and I loved my visits, I was made really welcome
and was encouraged to join in many social activities which were really fun for all. Highly recommend them for the care of your loved one.
15 August 2025
As my friend, who is disabled, could no longer manage his day-to-day life in his own home, he went into Donwell House. I can see he is happier and more content. He has his own furniture in his room with personal things, which he likes, he is well looked after, which I am pleased to see. He has
always been a very independent man who got out and about in his electric vehicle chair when he lived alone, with the help of carers going in, so he is used to carers and accepts this is part of his life.
06 August 2025
The staff are really friendly and take great care of my friend, he has really enjoyed staying here and congregates with everything going on.
04 August 2025
Great home lots of activitys. Good food and choice of food. Friendly staff very efficent.
04 August 2025
My friend is very comfortable, really well looked after. The staff are wonderful. There's always plenty to do. My friend is very happy.
31 July 2025
I visit my brother twice a week,the level of care is very good,and he seems generally happy when I visit,the staff know to contact the family with any questions,and I can speak to the nurse in charge or carers any time i have questions or concerns.
28 July 2025
My friend went into Donwell House for respite but after 6 weeks knew he couldn't manage at home so decided to stay permanently. Now 8 months down the line he is settled in very nicely. He's very happy with everything, the staff are all very efficient, he loves all the activities. Everyone seems to
go the extra mile for all the residents. He is very happy with his choice and I have peace of mind knowing he is getting looked after.
28 July 2025
My friend was admitted into hospital, he was told he needed to have respite, after being in Donwell House he realised he would not be able to cope at home, he stayed in the home where he said he loved being here as the meals are good, plenty of activities to do and the lovely staff are at hand to
give him support. My friend has always been a very private person, and the staff here have given him a new lease of life.