Submit a Review for Donwell House Nursing Home
Wellgarth Road, Donwell Village, Washington, NE37 1EE
View full details of Donwell House Nursing HomeLatest Reviews for Donwell House Nursing Home
06 March 2026
I can't recommend Donwell house enough to anyone thinking about care facilities.
My mam became a resident in May 2025 due to a decline in her Alzheimer's.
We quickly discovered that the foundations of this care home are built on kindness, respect, care, compassion and dignity.
The staff become
surrogate family to the residents and as such, have the residents best interests at heart and this was evident in every interaction my family witnessed, not just with my mam but with all residents.
My mam passed away a week ago but during her last days the staff were incredible, showing such compassion, kindness and love not just to my mam but to the whole family. As a family we will forever be grateful and no words I have are enough to thank each and every member of staff. Angels on earth
10 February 2026
My mam was a long-term resident at Donwell House from 2018 to 2026. I'd like to thank all of the present and previous care staff who have looked after my mam so well through her battle with AD. On all of our visits the staff have been friendly and helpful. In earlier years, my mam really enjoyed the
games and entertainment on offer each week. She was also very happy with the food and refreshments served every day. I've visited quite a few local care homes in recent years, in my opinion Donwell House stands out as one of the best in the region.
21 January 2026
My Dad has been in Donwell House for just over two years. As applies to all residents leaving your home and moving into a care home is a huge upheaval. That said the team at Donwell have been truly outstanding and made my Dad feel safe at first, then content, and finally feeling really settled
there. We have, as a family , met some lovely staff who really go the extra mile in making a difference for both residents and their families.
06 November 2025
We were able to go on holiday this summer, safe in the knowledge that staff now know my mum really well (after just 7 months as a resident) and she would be safe, feel secure and happy. Seeing lovely posts while we were away (on social media) of a variety of activities being enjoyed by residents was
so reassuring. Staff at Donwell House really do go the extra mile - special mention to the handyman (Kevin) too - who grows veg etc and has created lovely outdoor and indoor environments for the elderly residents and the staff too.
28 October 2025
My stepmam always looks clean, tidy and cared for. The staff are friendly and helpful and it is clear that they have good relationships with residents and visitors. There are plenty of activities for residents to do and we enjoy joining in too! Would highly recommend! Thank you to all staff for your
hard work and dedication.
24 October 2025
I'm very satisfied with the care and all other aspects of the nursing home.
All of the staff are excellent and are very friendly.
21 August 2025
Mam was at Donwell from February 2023 until July 2025 and I could not have been more happy with the care she received from all the staff. Their friendly cheerful manner with residents and families made it a home. Mam was happy and well looked after and I loved my visits, I was made really welcome
and was encouraged to join in many social activities which were really fun for all. Highly recommend them for the care of your loved one.
15 August 2025
As my friend, who is disabled, could no longer manage his day-to-day life in his own home, he went into Donwell House. I can see he is happier and more content. He has his own furniture in his room with personal things, which he likes, he is well looked after, which I am pleased to see. He has
always been a very independent man who got out and about in his electric vehicle chair when he lived alone, with the help of carers going in, so he is used to carers and accepts this is part of his life.
06 August 2025
The staff are really friendly and take great care of my friend, he has really enjoyed staying here and congregates with everything going on.
04 August 2025
Great home lots of activitys. Good food and choice of food. Friendly staff very efficent.
04 August 2025
My friend is very comfortable, really well looked after. The staff are wonderful. There's always plenty to do. My friend is very happy.
31 July 2025
I visit my brother twice a week,the level of care is very good,and he seems generally happy when I visit,the staff know to contact the family with any questions,and I can speak to the nurse in charge or carers any time i have questions or concerns.
28 July 2025
My friend went into Donwell House for respite but after 6 weeks knew he couldn't manage at home so decided to stay permanently. Now 8 months down the line he is settled in very nicely. He's very happy with everything, the staff are all very efficient, he loves all the activities. Everyone seems to
go the extra mile for all the residents. He is very happy with his choice and I have peace of mind knowing he is getting looked after.
28 July 2025
My friend was admitted into hospital, he was told he needed to have respite, after being in Donwell House he realised he would not be able to cope at home, he stayed in the home where he said he loved being here as the meals are good, plenty of activities to do and the lovely staff are at hand to
give him support. My friend has always been a very private person, and the staff here have given him a new lease of life.
21 July 2025
Residents are well cared for in a very clean environment. Staff are dedicated and are caring in their roles. There are activities everyday and all residents are included regardless of their capabilities. Meals are nutritious and varied giving residents choice of alternatives. I would recommend this
care home to anyone looking for a place for their loved one.
14 July 2025
Only had a 2-week stay. I found all the staff helpful, understandable and accommodating to my needs. Specific mention should be given to the kitchen staff who went out of their way to cater for my dietary needs.
10 July 2025
After recently visiting a dear friend at your home, I was truly overjoyed to see how well he is being cared for. He looked so well and genuinely happy, which warmed my heart.
The home itself is beautiful-clean, spacious, and pleasantly fragrant. From the moment I arrived, I was struck by the
welcoming atmosphere. The staff were all smiles and incredibly kind, creating a lovely, comforting environment.
It was such a wonderful feeling being there, and I was thoroughly impressed by how caring and attentive everyone was. To the whole team: please keep doing what you're doing. It's clearly making a difference-it shows in the residents' faces.
From the bottom of my heart, thank you for taking such good care of my dear friend.
01 July 2025
Pleased with my sister's care. Sometimes not happy with choice of clothes in winter she is cold.
18 April 2025
Having a parent moved to a care home is not a decision that is easy to make. Having no real alternative I am relieved and delighted that we chose Donwell House.The staff could not be nicer this is endorsed by my mum too. I finally realise how much of a strain it was on my closest family members, I
trying to keep mum in her own home. She is so much safer than when carers visited 4 times a day. So pleased we chose Donwell House.
20 December 2024
Our first contact with the care home was under emergency circumstances, taking our mother-in-law at short notice. On a number of different occasions and each time, we felt she was treated with kindness and respect. Communication between the care home and ourselves was amazing. Daily activities and
trips keep her very engaged during all her stays. We have been very pleased with all their services and the kindness of all the staff. Thank you for everything.
Latest Reviews for Donwell House Nursing Home
06 March 2026
I can't recommend Donwell house enough to anyone thinking about care facilities.
My mam became a resident in May 2025 due to a decline in her Alzheimer's.
We quickly discovered that the foundations of this care home are built on kindness, respect, care, compassion and dignity.
The staff become
surrogate family to the residents and as such, have the residents best interests at heart and this was evident in every interaction my family witnessed, not just with my mam but with all residents.
My mam passed away a week ago but during her last days the staff were incredible, showing such compassion, kindness and love not just to my mam but to the whole family. As a family we will forever be grateful and no words I have are enough to thank each and every member of staff. Angels on earth
10 February 2026
My mam was a long-term resident at Donwell House from 2018 to 2026. I'd like to thank all of the present and previous care staff who have looked after my mam so well through her battle with AD. On all of our visits the staff have been friendly and helpful. In earlier years, my mam really enjoyed the
games and entertainment on offer each week. She was also very happy with the food and refreshments served every day. I've visited quite a few local care homes in recent years, in my opinion Donwell House stands out as one of the best in the region.
21 January 2026
My Dad has been in Donwell House for just over two years. As applies to all residents leaving your home and moving into a care home is a huge upheaval. That said the team at Donwell have been truly outstanding and made my Dad feel safe at first, then content, and finally feeling really settled
there. We have, as a family , met some lovely staff who really go the extra mile in making a difference for both residents and their families.
06 November 2025
We were able to go on holiday this summer, safe in the knowledge that staff now know my mum really well (after just 7 months as a resident) and she would be safe, feel secure and happy. Seeing lovely posts while we were away (on social media) of a variety of activities being enjoyed by residents was
so reassuring. Staff at Donwell House really do go the extra mile - special mention to the handyman (Kevin) too - who grows veg etc and has created lovely outdoor and indoor environments for the elderly residents and the staff too.
28 October 2025
My stepmam always looks clean, tidy and cared for. The staff are friendly and helpful and it is clear that they have good relationships with residents and visitors. There are plenty of activities for residents to do and we enjoy joining in too! Would highly recommend! Thank you to all staff for your
hard work and dedication.
24 October 2025
I'm very satisfied with the care and all other aspects of the nursing home.
All of the staff are excellent and are very friendly.
21 August 2025
Mam was at Donwell from February 2023 until July 2025 and I could not have been more happy with the care she received from all the staff. Their friendly cheerful manner with residents and families made it a home. Mam was happy and well looked after and I loved my visits, I was made really welcome
and was encouraged to join in many social activities which were really fun for all. Highly recommend them for the care of your loved one.
15 August 2025
As my friend, who is disabled, could no longer manage his day-to-day life in his own home, he went into Donwell House. I can see he is happier and more content. He has his own furniture in his room with personal things, which he likes, he is well looked after, which I am pleased to see. He has
always been a very independent man who got out and about in his electric vehicle chair when he lived alone, with the help of carers going in, so he is used to carers and accepts this is part of his life.
06 August 2025
The staff are really friendly and take great care of my friend, he has really enjoyed staying here and congregates with everything going on.
04 August 2025
Great home lots of activitys. Good food and choice of food. Friendly staff very efficent.
04 August 2025
My friend is very comfortable, really well looked after. The staff are wonderful. There's always plenty to do. My friend is very happy.
31 July 2025
I visit my brother twice a week,the level of care is very good,and he seems generally happy when I visit,the staff know to contact the family with any questions,and I can speak to the nurse in charge or carers any time i have questions or concerns.
28 July 2025
My friend went into Donwell House for respite but after 6 weeks knew he couldn't manage at home so decided to stay permanently. Now 8 months down the line he is settled in very nicely. He's very happy with everything, the staff are all very efficient, he loves all the activities. Everyone seems to
go the extra mile for all the residents. He is very happy with his choice and I have peace of mind knowing he is getting looked after.
28 July 2025
My friend was admitted into hospital, he was told he needed to have respite, after being in Donwell House he realised he would not be able to cope at home, he stayed in the home where he said he loved being here as the meals are good, plenty of activities to do and the lovely staff are at hand to
give him support. My friend has always been a very private person, and the staff here have given him a new lease of life.
21 July 2025
Residents are well cared for in a very clean environment. Staff are dedicated and are caring in their roles. There are activities everyday and all residents are included regardless of their capabilities. Meals are nutritious and varied giving residents choice of alternatives. I would recommend this
care home to anyone looking for a place for their loved one.
14 July 2025
Only had a 2-week stay. I found all the staff helpful, understandable and accommodating to my needs. Specific mention should be given to the kitchen staff who went out of their way to cater for my dietary needs.
10 July 2025
After recently visiting a dear friend at your home, I was truly overjoyed to see how well he is being cared for. He looked so well and genuinely happy, which warmed my heart.
The home itself is beautiful-clean, spacious, and pleasantly fragrant. From the moment I arrived, I was struck by the
welcoming atmosphere. The staff were all smiles and incredibly kind, creating a lovely, comforting environment.
It was such a wonderful feeling being there, and I was thoroughly impressed by how caring and attentive everyone was. To the whole team: please keep doing what you're doing. It's clearly making a difference-it shows in the residents' faces.
From the bottom of my heart, thank you for taking such good care of my dear friend.
01 July 2025
Pleased with my sister's care. Sometimes not happy with choice of clothes in winter she is cold.
18 April 2025
Having a parent moved to a care home is not a decision that is easy to make. Having no real alternative I am relieved and delighted that we chose Donwell House.The staff could not be nicer this is endorsed by my mum too. I finally realise how much of a strain it was on my closest family members, I
trying to keep mum in her own home. She is so much safer than when carers visited 4 times a day. So pleased we chose Donwell House.
20 December 2024
Our first contact with the care home was under emergency circumstances, taking our mother-in-law at short notice. On a number of different occasions and each time, we felt she was treated with kindness and respect. Communication between the care home and ourselves was amazing. Daily activities and
trips keep her very engaged during all her stays. We have been very pleased with all their services and the kindness of all the staff. Thank you for everything.