Donwell House Nursing Home

From our first introduction, I knew that this would be the right place for my sister to receive end of life care. Bianca, a beautiful soul made our decision very easy, I cannot explain in words how wonderful all of the staff were, and the love they showed to my sister. Thank you from the bottom of my heart.

Every time I drop in to see my sister she is clean & settled. This is very reassuring for me to see my sister comfortable & happy as she has a severe learning disability who is also non-verbal. It is heartening to see that I can leave her in an environment where I trust her to be safe and well looked after.

Very happy with the care being given to my friend who has complex needs.

Bianca, Tracey and Amanda are a very strong management team who make a massive committment to residents and their families but are also clearly respected by staff. This is a happy home, where residents clearly feel secure and genuinely loved. They go the extra mile to organise outings and events, such as the VE day celebration today, with a real respectful and later a party atmosphere, brass ensemble and lovely buffet. The cook and Handyman Kevin also need a special mention for ALWAYS going the extra mile to do whatever is needed , way outside of their job descriptions. An amazing team, I would recommend.

I am so pleased with the care my husband is having, everyone is so friendly and caring. His birthday party was fabulous, lovely spread, presents, singing. So pleased he is here. Thank you all.

My dad has been met with dignity and friendliness that I did not expect. He has been here a few weeks and already is feeling relaxed and accepted, even his humour is met with humour. My dad's birthday today surprised us all. A full birthday spread, gifts, singing and smiling, it truly was a joy to see, and my dad felt seen, and cared for. Thank you.

The care and attention provided by staff and management is second to none. Quality rooms you can personalise with all facilities you could need.

This care home is very clean and friendly. The staff are all very pleasant and helpful. The rooms are extremely comfortable, and spick and span. There are lots of activities to do, if you choose. The residents are treated with the greatest respect and are always put first.

Walking through the doors lovely environment, warm and inviting, fragrant no bad odours. Managers door always open and happy to talk to you. Staff friendly, helpful and supportive. We can leave Mam/Wife feeling she is safe and well cared for. Staff work very hard. Could do with an extra staff member due to the support and care needed. Toilet requests have to wait quite a while due to supporting others.

I have found most of the team at Donwell House to be caring, professional and friendly. I would add that a few people there go above and beyond. The building and some of the rooms look a little tired but I do see regular improvements being made. I'd like to see easier access to a safe outdoor area during the Spring/Summer months.

My mam passed away a week ago but during her last days the staff were incredible, showing such compassion, kindness and love not just to my mam but to the whole family. As a family we will forever be grateful and no words I have are enough to thank each and every member of staff. Angels on earth

My mam was a long-term resident at Donwell House from 2018 to 2026. I'd like to thank all of the present and previous care staff who have looked after my mam so well through her battle with AD. On all of our visits the staff have been friendly and helpful. In earlier years, my mam really enjoyed the games and entertainment on offer each week. She was also very happy with the food and refreshments served every day. I've visited quite a few local care homes in recent years, in my opinion Donwell House stands out as one of the best in the region.

My Dad has been in Donwell House for just over two years. As applies to all residents leaving your home and moving into a care home is a huge upheaval. That said the team at Donwell have been truly outstanding and made my Dad feel safe at first, then content, and finally feeling really settled there. We have, as a family , met some lovely staff who really go the extra mile in making a difference for both residents and their families.

My stepmam always looks clean, tidy and cared for. The staff are friendly and helpful and it is clear that they have good relationships with residents and visitors. There are plenty of activities for residents to do and we enjoy joining in too! Would highly recommend! Thank you to all staff for your hard work and dedication.

All of the staff are excellent and are very friendly.

Mam was at Donwell from February 2023 until July 2025 and I could not have been more happy with the care she received from all the staff. Their friendly cheerful manner with residents and families made it a home. Mam was happy and well looked after and I loved my visits, I was made really welcome and was encouraged to join in many social activities which were really fun for all. Highly recommend them for the care of your loved one.

As my friend, who is disabled, could no longer manage his day-to-day life in his own home, he went into Donwell House. I can see he is happier and more content. He has his own furniture in his room with personal things, which he likes, he is well looked after, which I am pleased to see. He has always been a very independent man who got out and about in his electric vehicle chair when he lived alone, with the help of carers going in, so he is used to carers and accepts this is part of his life.

The staff are really friendly and take great care of my friend, he has really enjoyed staying here and congregates with everything going on.

Great home lots of activitys. Good food and choice of food. Friendly staff very efficent.

My friend is very comfortable, really well looked after. The staff are wonderful. There's always plenty to do. My friend is very happy.