Donwell House Nursing Home

Wellgarth Road, District 2, Washington NE37 1EE

Group: Shaftesbury Care Group

Person in charge: Nicola Brooks (Manager)

Local Authority / Social Services: Sunderland City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 63 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Cancer Care • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 20+.

Single Rooms: 63

Rooms with ensuite WC: 63

Facilities & Services: Palliative Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Donwell House Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.6 Donwell House Nursing Home has a Review Score of 8.6 (8.588)

The Review Score of 8.6 (maximum of 10) for Donwell House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Donwell House Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.521 for Donwell House Nursing Home is calculated as follows: ( (32 Excellents x 5) + (9 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 48 Ratings = 4.521

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.067 Points relating to the number of positive Reviews for Donwell House Nursing Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 12.6 positive Reviews (63 registered maximum number of service users ÷ 5). 4 Reviews ÷ 12.6 Target = 0.317

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Donwell House Nursing Home?

  • Extremely LIKELY
    3
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Donwell House Nursing Home

  • Daughter of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Son of Resident/Service User
    1

My mum has been in Donwell House Nursing Home for five years. She has a full life and never dull. The staff are fab and the home is clean and fresh.

How likely would you be to recommend Donwell House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

NICOLA BROOKS, Manager at Donwell House Nursing Home responded to this review on 19 Jan 2018:

Thank you for your review

Very kind and caring staff are looking after mam and making sure she is living as full a life as she can. The home has a very friendly atmosphere with lots of activities for the residents. Mam has complex health needs and the nursing staff are doing a wonderful job of meeting those needs. It's great to know she is happy and safe.

How likely would you be to recommend Donwell House Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My father in law moved to Donwell House in May 2017 from a residential home where he never left his room or spoke to anyone.
Since coming to Donwell House he is out of his room all the time, eating his meals with other residents and interacting with staff.
My father in law has come on so much because of the level of care he receives from all the staff.
The carers are amazing, caring, loving people.
They are kind and considerate of all his needs.
The nursing staff are second to none, if he had still been in the other home we wouldn't have him here. Because of Donwell House, I can still spend quality time with him.
Thank you to all the staff.

How likely would you be to recommend Donwell House Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The overall experience as a family member visiting a resident is positive. Pleasant staff and a good standard of care is given, however when visiting, a regular occurrence is that when residents start arguing with each other, sometimes in a physical manner, and there are no staff on the floor due to other duties, we find ourselves having to go to look for staff. If no one is found, we have to intercede which isn't what we want to do, but for the safety of the residents, it has happened that we have had to guide residents away from each other. Another staff member on the floor would possibly remedy this.

How likely would you be to recommend Donwell House Nursing Home? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Satisfactory

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

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