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Donwell House Nursing Home

Wellgarth Road, Donwell Village, Washington, Tyne & Wear NE37 1EE
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Donwell House Nursing Home, Washington
Donwell House Nursing Home, Washington
Donwell House Nursing Home, Washington

Donwell House Nursing Home offers quality care services through personalised packages that suit the individual while standing up for privacy and dignity.

This versatile service welcomes individuals with dementia and physical disabilities, being an adaptable accommodation and with staff boasting a great wealth of care experience.

Residents have a choice of communal and quiet lounges, as well as mature gardens with raised flower beds, a water feature and a patio area.

Care Provided by Donwell House Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,290 - £1,580From £1,580
Residential Dementia Care£1,290 - £1,580N/A
Nursing Care£1,290 - £1,580N/A
Nursing Dementia Care£1,290 - £1,580N/A

Contact Donwell House Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Bianca Pavel(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (63)
  • Single Rooms with ensuite Wet Room (63)

Donwell House Nursing Home Reviews (59)

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9.8

Donwell House Nursing Home has a Review Score of 9.8 (9.781) out of 10, based on 27 reviews in the last 2 years. Over all time Donwell House Nursing Home has 59 reviews.

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Showing 59 reviews matching selected criteria
Review from Paul M (Friend of Resident) published on 17 July 2026 Submitted via Postal Card
Overall Experience
Staff are very welcoming and are very resident focussed. Person centred care is evident and communication between staff regarding individual residents needs is good.

Very happy with the care being given to my friend who has complex needs.

Reply from Bianca Pavel, Care Home Manager at Donwell House Nursing Home

Thank you for your review and kind words. It is a pleasure looking after your friend.

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Review from G A (Daughter-in-law of Resident) published on 26 May 2026 Submitted via Website
Overall Experience
The care my mother-in-law received here, for the last 12 months of her life was exemplary, we really could not have asked for any more from staff.
Her needs were complex, but they handled this in consultation with her and with us and communicated well, to ensure we were an essential part of the care team, when making decisions eg when to move her from residential to nursing care.

Bianca, Tracey and Amanda are a very strong management team who make a massive committment to residents and their families but are also clearly respected by staff. This is a happy home, where residents clearly feel secure and genuinely loved. They go the extra mile to organise outings and events, such as the VE day celebration today, with a real respectful and later a party atmosphere, brass ensemble and lovely buffet. The cook and Handyman Kevin also need a special mention for ALWAYS going the extra mile to do whatever is needed , way outside of their job descriptions. An amazing team, I would recommend.

Reply from Bianca Pavel, Care Home Manager at Donwell House Nursing Home

From all staff we Thank you for your lovely review and kind words. It was a pleasure looking after your mother-in-law.

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Review from Ann C (Wife of Resident) published on 21 May 2026 Submitted via Postal Card
Overall Experience

I am so pleased with the care my husband is having, everyone is so friendly and caring. His birthday party was fabulous, lovely spread, presents, singing. So pleased he is here. Thank you all.

Reply from Bianca Pavel, Care Home Manager at Donwell House Nursing Home

Thank you so much for your kind words. We are really happy to hear that you are happy with the care we provide .

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Review from Paul C (Son of Resident) published on 21 May 2026 Submitted via Postal Card
Overall Experience

My dad has been met with dignity and friendliness that I did not expect. He has been here a few weeks and already is feeling relaxed and accepted, even his humour is met with humour. My dad's birthday today surprised us all. A full birthday spread, gifts, singing and smiling, it truly was a joy to see, and my dad felt seen, and cared for. Thank you.

Reply from Bianca Pavel, Care Home Manager at Donwell House Nursing Home

Thank you so much for your kind words , we are happy to hear that your father is happy and feels safe.

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Review from Bryan C (Son of Resident) published on 15 May 2026 Submitted via Postal Card
Overall Experience

The care and attention provided by staff and management is second to none. Quality rooms you can personalise with all facilities you could need.

Reply from Bianca Pavel, Care Home Manager at Donwell House Nursing Home

Thank you so much for taking the time for this lovely review and kind words.

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Review from Karen C (Daughter-in-law of Resident) published on 15 May 2026 Submitted via Postal Card
Overall Experience

This care home is very clean and friendly. The staff are all very pleasant and helpful. The rooms are extremely comfortable, and spick and span. There are lots of activities to do, if you choose. The residents are treated with the greatest respect and are always put first.

Reply from Bianca Pavel, Care Home Manager at Donwell House Nursing Home

Thank you so much for taking the time for your lovely review and kind words. We will share the review with all staff.

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Review from Amanda F (Daughter of Resident) published on 22 April 2026 Submitted via Postal Card
Overall Experience

Walking through the doors lovely environment, warm and inviting, fragrant no bad odours. Managers door always open and happy to talk to you. Staff friendly, helpful and supportive. We can leave Mam/Wife feeling she is safe and well cared for. Staff work very hard. Could do with an extra staff member due to the support and care needed. Toilet requests have to wait quite a while due to supporting others.

Reply from Bianca Pavel, Care Home Manager at Donwell House Nursing Home

Thank you for your kind and thoughtful review. We are delighted to hear that you find our home warm, welcoming, and a comfortable environment for your Mam/Wife. It is especially encouraging to know that our team is seen as friendly, supportive, and dedicated, and that you feel confident she is safe...  

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Review from J N (Son of Resident) published on 16 April 2026 Submitted via Website
Overall Experience

I have found most of the team at Donwell House to be caring, professional and friendly. I would add that a few people there go above and beyond. The building and some of the rooms look a little tired but I do see regular improvements being made. I'd like to see easier access to a safe outdoor area during the Spring/Summer months.

Reply from Bianca Pavel, Care Home Manager at Donwell House Nursing Home
Thank you for taking the time to share your feedback with us.

We are very pleased to hear that you have found our team to be caring, professional and friendly. Your kind words mean a great deal, and we will be sure to pass on your appreciation to the staff, especially those who have gone above and...  

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Review from Clare M (Daughter of Resident) published on 6 March 2026 Submitted via Website
Overall Experience
I can't recommend Donwell house enough to anyone thinking about care facilities.
My mam became a resident in May 2025 due to a decline in her Alzheimer's.
We quickly discovered that the foundations of this care home are built on kindness, respect, care, compassion and dignity.
The staff become surrogate family to the residents and as such, have the residents best interests at heart and this was evident in every interaction my family witnessed, not just with my mam but with all residents.

My mam passed away a week ago but during her last days the staff were incredible, showing such compassion, kindness and love not just to my mam but to the whole family. As a family we will forever be grateful and no words I have are enough to thank each and every member of staff. Angels on earth

Reply from Bianca Pavel, Care Home Manager at Donwell House Nursing Home

Thank you so much for the beautiful , kind words. It has been an absolute pleasure caring for your mother.

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Review from Steve M (Son of Resident) published on 10 February 2026 Submitted via Website
Overall Experience

My mam was a long-term resident at Donwell House from 2018 to 2026. I'd like to thank all of the present and previous care staff who have looked after my mam so well through her battle with AD. On all of our visits the staff have been friendly and helpful. In earlier years, my mam really enjoyed the games and entertainment on offer each week. She was also very happy with the food and refreshments served every day. I've visited quite a few local care homes in recent years, in my opinion Donwell House stands out as one of the best in the region.

Reply from Bianca Pavel, Care Home Manager at Donwell House Nursing Home

Thank you so much for your lovely review and kind words. It has truly been a pleasure caring for your mother and seeing you all during your visits.

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Review from D T (Son of Resident) published on 21 January 2026 Submitted via Website
Overall Experience

My Dad has been in Donwell House for just over two years. As applies to all residents leaving your home and moving into a care home is a huge upheaval. That said the team at Donwell have been truly outstanding and made my Dad feel safe at first, then content, and finally feeling really settled there. We have, as a family , met some lovely staff who really go the extra mile in making a difference for both residents and their families.

Reply from Bianca Pavel, Care Home Manager at Donwell House Nursing Home

Thank you so much for your kind words and review. It is a pleasure looking after your father.

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Review from J E (Stepdaughter of Resident) published on 28 October 2025 Submitted via Postal Card
Overall Experience

My stepmam always looks clean, tidy and cared for. The staff are friendly and helpful and it is clear that they have good relationships with residents and visitors. There are plenty of activities for residents to do and we enjoy joining in too! Would highly recommend! Thank you to all staff for your hard work and dedication.

Reply from Bianca Pavel, Care Home Manager at Donwell House Nursing Home

Thank you so much for your review and kind words. We are extremely happy to hear that you are happy with the care we provide.

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Review from Jeffrey L (Husband of Resident) published on 24 October 2025 Submitted via Postal Card
Overall Experience
I'm very satisfied with the care and all other aspects of the nursing home.

All of the staff are excellent and are very friendly.

Reply from Bianca Pavel, Care Home Manager at Donwell House Nursing Home

Thank you so much for your review and kind words. It is a pleasure looking after your loved one.

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Review from Diane H (Daughter of Resident) published on 21 August 2025 Submitted via Website
Overall Experience

Mam was at Donwell from February 2023 until July 2025 and I could not have been more happy with the care she received from all the staff. Their friendly cheerful manner with residents and families made it a home. Mam was happy and well looked after and I loved my visits, I was made really welcome and was encouraged to join in many social activities which were really fun for all. Highly recommend them for the care of your loved one.

Reply from Bianca Pavel, Care Home Manager at Donwell House Nursing Home

Thank you for your kind and lovely words. It was a pleasure looking after your mother.

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Review from J H (Friend of Resident) published on 15 August 2025 Submitted via Postal Card
Overall Experience

As my friend, who is disabled, could no longer manage his day-to-day life in his own home, he went into Donwell House. I can see he is happier and more content. He has his own furniture in his room with personal things, which he likes, he is well looked after, which I am pleased to see. He has always been a very independent man who got out and about in his electric vehicle chair when he lived alone, with the help of carers going in, so he is used to carers and accepts this is part of his life.

Reply from Bianca Pavel, Care Home Manager at Donwell House Nursing Home

Thank you for your review and kind words. It is a pleasure looking after your friend and we are happy to see that he is happy living here.

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Review from Ann M (Friend of Resident) published on 6 August 2025 Submitted via Postal Card
Overall Experience

The staff are really friendly and take great care of my friend, he has really enjoyed staying here and congregates with everything going on.

Reply from Bianca Pavel, Care Home Manager at Donwell House Nursing Home

Thank you for taking the time for review and kind words. It is a pleasure looking after your friend.

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Review from Terence C (Friend of Resident) published on 4 August 2025 Submitted via Postal Card
Overall Experience

Great home lots of activitys. Good food and choice of food. Friendly staff very efficent.

Reply from Bianca Pavel, Care Home Manager at Donwell House Nursing Home

Thank you so much for thanking the time to review us and for the kind words.

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Review from June D (Friend of Resident) published on 4 August 2025 Submitted via Postal Card
Overall Experience

My friend is very comfortable, really well looked after. The staff are wonderful. There's always plenty to do. My friend is very happy.

Reply from Bianca Pavel, Care Home Manager at Donwell House Nursing Home

Thank you for your lovely review and kind words. It is a pleasure looking after your friend.

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Review from Karen W (Sister of Resident) published on 31 July 2025 Submitted via Website
Overall Experience

I visit my brother twice a week,the level of care is very good,and he seems generally happy when I visit,the staff know to contact the family with any questions,and I can speak to the nurse in charge or carers any time i have questions or concerns.

Reply from Bianca Pavel, Care Home Manager at Donwell House Nursing Home

Thank you for your lovely review , it is a pleasure looking after your brother.

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Review from Geraldine C (Friend of Resident) published on 28 July 2025 Submitted via Postal Card
Overall Experience

My friend went into Donwell House for respite but after 6 weeks knew he couldn't manage at home so decided to stay permanently. Now 8 months down the line he is settled in very nicely. He's very happy with everything, the staff are all very efficient, he loves all the activities. Everyone seems to go the extra mile for all the residents. He is very happy with his choice and I have peace of mind knowing he is getting looked after.

Reply from Bianca Pavel, Care Home Manager at Donwell House Nursing Home

Thank you for your review and your kind words. It is a pleasure looking after your friend.

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Care / Support
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Treated with Dignity
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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 August 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Donwell House Nursing Home.

Upcoming Events

There are no upcoming events for Donwell House Nursing Home.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Donwell House Nursing Home.

Accreditations

There are no accreditations posted yet for Donwell House Nursing Home.

Meet the Team (0)

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Frequently Asked Questions about Donwell House Nursing Home

What types of Care is Donwell House Nursing Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Donwell House Nursing Home have?

There are 63 Single Rooms.

What are the Facilities & Services at Donwell House Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Donwell House Nursing Home to the centre of Washington?

1.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Donwell House Nursing Home to verify any information. View our terms and conditions. Donwell House Nursing Home has an Enhanced Service -more info.