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Donwell House Nursing Home

Wellgarth Road, Donwell Village, Washington, Tyne & Wear NE37 1EE
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Donwell House Nursing Home, Washington
Donwell House Nursing Home, Washington
Donwell House Nursing Home, Washington

Donwell House Nursing Home offers quality care services through personalised packages that suit the individual while standing up for privacy and dignity.

This versatile service welcomes individuals with dementia and physical disabilities, being an adaptable accommodation and with staff boasting a great wealth of care experience.

Residents have a choice of communal and quiet lounges, as well as mature gardens with raised flower beds, a water feature and a patio area.

Care Provided by Donwell House Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,290 - £1,580From £1,580
Residential Dementia Care£1,290 - £1,580N/A
Nursing Care£1,290 - £1,580N/A
Nursing Dementia Care£1,290 - £1,580N/A

Contact Donwell House Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Bianca Pavel(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (63)
  • Single Rooms with ensuite Wet Room (63)

Donwell House Nursing Home Reviews (59)

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9.8

Donwell House Nursing Home has a Review Score of 9.8 (9.781) out of 10, based on 27 reviews in the last 2 years. Over all time Donwell House Nursing Home has 59 reviews.

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Review from Mary Q (Friend of Resident) published on 28 July 2025 Submitted via Postal Card
Overall Experience

My friend was admitted into hospital, he was told he needed to have respite, after being in Donwell House he realised he would not be able to cope at home, he stayed in the home where he said he loved being here as the meals are good, plenty of activities to do and the lovely staff are at hand to give him support. My friend has always been a very private person, and the staff here have given him a new lease of life.

Reply from Bianca Pavel, Care Home Manager at Donwell House Nursing Home

Thank you for your review and your kind words. It is an absolute pleasure looking after your friend.

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Review from Joyce C (Regular Volunteer) published on 21 July 2025 Submitted via Website
Overall Experience

Residents are well cared for in a very clean environment. Staff are dedicated and are caring in their roles. There are activities everyday and all residents are included regardless of their capabilities. Meals are nutritious and varied giving residents choice of alternatives. I would recommend this care home to anyone looking for a place for their loved one.

Reply from Bianca Pavel, Care Home Manager at Donwell House Nursing Home

Thank you for your review and for your kind words.

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Review from Jonathan D (Respite Resident) published on 14 July 2025 Submitted via Postal Card
Overall Experience

Only had a 2-week stay. I found all the staff helpful, understandable and accommodating to my needs. Specific mention should be given to the kitchen staff who went out of their way to cater for my dietary needs.

Reply from Bianca Pavel, Care Home Manager at Donwell House Nursing Home

Thank you for your kind words and your thoughtful review. It is truly a pleasure to care for you.

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Review from John C (Friend of Resident) published on 10 July 2025 Submitted via Website
Overall Experience
After recently visiting a dear friend at your home, I was truly overjoyed to see how well he is being cared for. He looked so well and genuinely happy, which warmed my heart.
The home itself is beautiful-clean, spacious, and pleasantly fragrant. From the moment I arrived, I was struck by the welcoming atmosphere. The staff were all smiles and incredibly kind, creating a lovely, comforting environment.
It was such a wonderful feeling being there, and I was thoroughly impressed by how caring and attentive everyone was. To the whole team: please keep doing what you're doing. It's clearly making a difference-it shows in the residents' faces.

From the bottom of my heart, thank you for taking such good care of my dear friend.

Reply from Bianca Pavel, Care Home Manager at Donwell House Nursing Home

Thank you so much for your kind words. We are delighted to hear that you had a nice experience visiting our home. We truly appreciate you taking the time to share your positive experience.

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Review from Gladys D (Sister of Resident) published on 1 July 2025 Submitted via Postal Card
Overall Experience

Pleased with my sister's care. Sometimes not happy with choice of clothes in winter she is cold.

Reply from Bianca Pavel, Care Home Manager at Donwell House Nursing Home

Thank you for your review. We're very pleased to hear that you're happy with the care provided. We also appreciate your feedback regarding clothing choices - we will take this on board and ensure we learn from it. We value every piece of feedback, as it helps us ensure the best possible care is provided at all times and that our residents feel happy and comfortable.

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Review from M A (Son of Resident) published on 18 April 2025 Submitted via Postal Card
Overall Experience

Having a parent moved to a care home is not a decision that is easy to make. Having no real alternative I am relieved and delighted that we chose Donwell House.The staff could not be nicer this is endorsed by my mum too. I finally realise how much of a strain it was on my closest family members, I trying to keep mum in her own home. She is so much safer than when carers visited 4 times a day. So pleased we chose Donwell House.

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Review from Christine C (Daughter-in-law of Resident) published on 20 December 2024 Submitted via Postal Card
Overall Experience

Our first contact with the care home was under emergency circumstances, taking our mother-in-law at short notice. On a number of different occasions and each time, we felt she was treated with kindness and respect. Communication between the care home and ourselves was amazing. Daily activities and trips keep her very engaged during all her stays. We have been very pleased with all their services and the kindness of all the staff. Thank you for everything.

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Review from Karen B (Daughter of Resident) published on 29 September 2023 Submitted via Website
Overall Experience

My father was discharged to Donwell House from hospital at end of life with cancer. I cannot fault the staff at the home, they were lovely towards my dad and our family and nothing was ever a bother for them. I would have no hesitation in recommending the home to anyone requiring the service. They have a great team of staff and are always doing something to keep the residents entertained.

Reply from Howard Emanuel, Regional manager at Donwell House Nursing Home

Thanks for taking the time to review the home; the team and I are all thankful for your kind, considered words.

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Review from Susan A (Daughter of Resident) published on 1 September 2023 Submitted via Postal Card
Overall Experience

We chose Donwell House for our mam following recommendations and viewing the home ourselves. The warm welcome from management, staff and residents, not only to mam but to the wider family too, made the transition from 'home' to care home so much easier. We were always kept well informed of every detail relating to mam's care and any requests or queries we had were quickly dealt with. As difficult as it was for Mam to leave her own home, she very quickly saw Donwell House as her new home, with lots of new friends. It was very clear to see how happy mam was. The end of mam's life in Dowell House was comfortable, peaceful and respectful. We could not be more grateful for this.

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Review from Louise M (Daughter of Resident) published on 2 August 2023 Submitted via Postal Card
Overall Experience

My mam received full nursing care after living independently from February 2023. She was made to feel very welcome and at home from every member of staff. She received excellent nursing care and was treated with warmth, dignity and compassion. I visited every day until her passing in July 2023 and was always treated with kindness and warmth and can never thank them enough for all there support especially in Mams final days.

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Review from R W (Husband of Resident) published on 23 June 2023 Submitted via Postal Card
Overall Experience

I am more than happy with the care given at Donwell House Nursing Home. She's well-fed and kept very clean. The staff are very good and happy to help when asked.

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Review from L H (Stepdaughter of Resident) published on 17 May 2023 Submitted via Postal Card
Overall Experience

Good service all around, All staff are helpful, informative and caring.

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Review from Judith C (Daughter of Resident) published on 15 February 2023 Submitted via Website
Overall Experience

My father came to Donwell House from hospital for palliative care. We were very nervous about moving him to a care home, but all that vanished as soon as we met the staff and saw how they treated him. The warmth, care and dignity they provided for him in his last 4 weeks was amazing. My dad didn't always make it easy for them as he was quite agitated during the night, but they really supported both him and my Mum during this difficult period. I would have no hesitation in recommending to anyone placing your loved one in their care.

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Review from B B (Husband of Resident) published on 12 January 2023 Submitted via Postal Card
Overall Experience

When I visit the home to see my wife I am always met with a smile from the management and asked if I am ok. This means a lot to me. The carers and nurses look after my wife well. I know she is ok which gives me great peace of mind.

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Review from Mark C (Son of Resident) published on 7 December 2022 Submitted via Website
Overall Experience
My dad went to Donwell as he had an aggressive brain tumour, and he was palliative when he went. Dad had spent five weeks in the hospital as we struggled to find a care package to get him home or into somewhere that could care for him.
A place at Donwell House became available, and after visiting and chatting with the staff (who all knew he was coming even two days before!) and the nurses, we felt it was the right place.
It felt welcoming, warm, comforting and clean, with a good ratio of staff to patients, a registered nurse was always on site (two, a lot of the time), and everyone was caring.
Dad was only there for less than two weeks sadly, but they couldn't have done more for him. Every member of the family, who went, said that they were impressed by the level of care and the team.
I wouldn't have chosen anywhere else for my dad's last days as I felt he was safe and well cared for... I only wish that he'd been there sooner.

Thanks to everyone at Donwell House.

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Review from Katherine W (Granddaughter of Resident) published on 17 June 2022 Submitted via Postal Card
Overall Experience

My grandad was only in Donwell House for four weeks before he sadly died. However, the care he received was second to none. He was very happy in the short time he was there. The care standard, staffing ratio and dignity and respect from all staff at Donwell House were exceptional. Thank you for looking after my grandad.

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Review from J R (Daughter of Resident) published on 16 June 2022 Submitted via Postal Card
Overall Experience

Although my father was a resident in Donwell House for a short time before he suddenly passed away, the care and support he received from all members of staff were second to none. He was always treated with respect and dignity and his needs were met. He was always offered alternative food if he didn't want what was on the menu and if he wanted to stay in bed instead of getting up, he was always cared for well. I can't thank the staff enough for their care to my father and my family.

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Review from Michael L (Husband of Resident) published on 16 May 2022 Submitted via Postal Card
Overall Experience

My wife was discharged from the hospital on end of life care with an expectancy of days or possibly weeks to live. A care plan was implemented and because of the dedicated organisation of care my wife received by all the staff from senior management, nursing and care staff my wife's physical condition improved so much that end of life care was no longer applicable. She still receives the most excellent care nineteen months on. Grateful thanks to all staff, especially for the compassion and dedication.

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Review from R F (Son of Resident) published on 28 April 2022 Submitted via Postal Card
Overall Experience

As my mother has only been in Donwell House Nursing Home since the 24th of March I can only rate good for most things as this is too early to tell, but having said that in the short while my mother has been there she has become more happy, settled and for the first time in months I have seen her smile, this proves to me Donwell are doing something right.

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Review from Leanne B (Granddaughter of Resident) published on 26 January 2022 Submitted via Website
Overall Experience

My gran has been in Donwell for a number of years and the last couple of years my grandad too. Always found them amazing, friendly and caring. Over the last couple of months, my grandad has become very unwell and staff at Donwell are always straight on the phone to me whilst giving him excellent care if there is any problem. He is in hospital at the moment but still has contact with me and always gives me support. Couldn’t have chosen a better place for them to live their final years.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 August 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

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