Donwell House Nursing Home

Wellgarth Road, Donwell Village, Washington NE37 1EE
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9.8 48 Reviews
  • Donwell House Nursing Home, Washington
Donwell House Nursing Home offers quality care services through personalised packages that suit the individual while standing up for privacy and dignity.

This versatile service welcomes individuals with dementia and physical disabilities, being an adaptable accommodation and with staff boasting a great wealth of care experience.

Residents have a choice of communal and quiet lounges, as well as mature gardens with raised flower beds, a water feature and a patio area.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1290 – £1580
  • Self-Funded Residential Dementia Care: £1290 – £1580
  • Self-Funded Nursing Care: £1290 – £1580
  • Self-Funded Nursing Dementia Care: £1290 – £1580
  • RESPITE Self-Funded Residential Care: from £1580

These prices are only a guideline, please contact Donwell House Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Bianca Pavel (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (63)
  • Single Rooms with Ensuite Wet Room (63)

Donwell House Nursing Home Reviews (48)

9.8

Donwell House Nursing Home has a Review Score of 9.8 (9.793) out of 10, based on 17 reviews in the last 2 years.
Over all time Donwell House Nursing Home has 48 reviews.

Overall Experience
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Date Published
  • 48
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Reviewer Connection to Donwell House Nursing Home
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Total of 48, showing 21-40
Review from L H (Stepdaughter of Resident) published on 17 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good service all around, All staff are helpful, informative and caring.
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Review from Judith C (Daughter of Resident) published on 15 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father came to Donwell House from hospital for palliative care. We were very nervous about moving him to a care home, but all that vanished as soon as we met the staff and saw how they treated him. The warmth, care and dignity they provided for him in his last 4 weeks was amazing. My dad didn't always
make it easy for them as he was quite agitated during the night, but they really supported both him and my Mum during this difficult period. I would have no hesitation in recommending to anyone placing your loved one in their care.
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Review from B B (Husband of Resident) published on 12 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I visit the home to see my wife I am always met with a smile from the management and asked if I am ok. This means a lot to me. The carers and nurses look after my wife well. I know she is ok which gives me great peace of mind.
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Review from Mark C (Son of Resident) published on 7 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad went to Donwell as he had an aggressive brain tumour, and he was palliative when he went. Dad had spent five weeks in the hospital as we struggled to find a care package to get him home or into somewhere that could care for him.
A place at Donwell House became available, and after visiting and
chatting with the staff (who all knew he was coming even two days before!) and the nurses, we felt it was the right place.
It felt welcoming, warm, comforting and clean, with a good ratio of staff to patients, a registered nurse was always on site (two, a lot of the time), and everyone was caring.
Dad was only there for less than two weeks sadly, but they couldn't have done more for him. Every member of the family, who went, said that they were impressed by the level of care and the team.
I wouldn't have chosen anywhere else for my dad's last days as I felt he was safe and well cared for... I only wish that he'd been there sooner.
Thanks to everyone at Donwell House.
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Review from Katherine W (Granddaughter of Resident) published on 17 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandad was only in Donwell House for four weeks before he sadly died. However, the care he received was second to none. He was very happy in the short time he was there. The care standard, staffing ratio and dignity and respect from all staff at Donwell House were exceptional. Thank you for looking
after my grandad.
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Review from J R (Daughter of Resident) published on 16 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my father was a resident in Donwell House for a short time before he suddenly passed away, the care and support he received from all members of staff were second to none. He was always treated with respect and dignity and his needs were met. He was always offered alternative food if he didn't
want what was on the menu and if he wanted to stay in bed instead of getting up, he was always cared for well. I can't thank the staff enough for their care to my father and my family.
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Review from Michael L (Husband of Resident) published on 16 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was discharged from the hospital on end of life care with an expectancy of days or possibly weeks to live. A care plan was implemented and because of the dedicated organisation of care my wife received by all the staff from senior management, nursing and care staff my wife's physical condition
improved so much that end of life care was no longer applicable. She still receives the most excellent care nineteen months on. Grateful thanks to all staff, especially for the compassion and dedication.
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Review from R F (Son of Resident) published on 28 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As my mother has only been in Donwell House Nursing Home since the 24th of March I can only rate good for most things as this is too early to tell, but having said that in the short while my mother has been there she has become more happy, settled and for the first time in months I have seen her smile,
this proves to me Donwell are doing something right.
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Review from Leanne B (Granddaughter of Resident) published on 26 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My gran has been in Donwell for a number of years and the last couple of years my grandad too. Always found them amazing, friendly and caring. Over the last couple of months, my grandad has become very unwell and staff at Donwell are always straight on the phone to me whilst giving him excellent care
if there is any problem. He is in hospital at the moment but still has contact with me and always gives me support. Couldn’t have chosen a better place for them to live their final years.
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Review from Deborah T (Daughter-in-law of Resident) published on 26 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law is so happy at this care home. She is so well looked after and cared for even though she has very challenging needs. Staff are fantastic with her and treat her like their own family. She loves the food and has even gained some weight which was definitely needed from when she first arrived.
Couldn’t recommend it enough.
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Review from L H (Daughter of Resident) published on 26 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is being looked after by the lovely staff in Donwell House. She has dementia and is immobile due to breaking her hip and not being able to walk now, but the carers are fabulous and make sure she’s comfortable and attended to. I don’t live close by and rely on them to do everything for her.
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Review from Sandra S (Daughter of Resident) published on 25 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
As you walk into Donwell House it is very welcoming. All the staff are very friendly, helpful and approachable. The residents are looked after very well. Even through this difficult time of Covid, the staff have worked tirelessly to make sure the residents are kept safe and well. Many thanks on behalf
of our family.
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Review from Lorraine C (Daughter-in-law of Resident) published on 3 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father in law age 96 was in Donwell House Nursing Home due to fall risk and with Alzheimer's Dementia and severely sight impaired along with other problems. The care that he recieved was second to none, he was a gentleman that did not want to leave his own home but settled in very quickly due to
the friendly staff and around the clock supervision. He has now sadly passed away and I can't express my thanks enough to everyone in Donwell House Nursing Home for the loving care that he received also to the support given to myself and my son.
Everyone is extremely friendley and thoughtful to your needs.
Keep up the good work you are stars.
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Review from M B (Daughter of Resident) published on 3 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Where do I start? The staff, management and running of this care facility is amazing. They all care and the comfort, care, dignity and happiness of the resident are their top priority. The activity's undertaken by the home are fun and thoughtful. My mum is constantly smiling. The staff here do not stop,
but nothing is too much trouble and are always friendly and smiling. The nursing side also deserves high praise. My dad is being looked after with care and dignity as life is drawing to an end, their kindness will be remembered.
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Review from Sandra W (Wife of Resident) published on 31 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff and management were brilliant with my husband; gave him the best care anyone could have. He was only in a short time, but I felt he was given all the care he needed. He had a lovely room, very clean and comfortable. I am very grateful to everybody who looked after him in his last few days.
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Review from C W (Daughter of Resident) published on 15 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident in Donwell House for 9 months before she passed away. Mam needed a lot of care as she was double incontinent and could hardly walk. Her room was always clean and tidy (bedding changed daily) as were her clothes.
The carers took great pride in their work and mam was always dress
in coordinating colours, then a matching blanket would be added as she was watching tv in the resident's lounge. there were always plenty of enticing food and drinks around if mam wished to snack between meals.
The care and compassion shown were excellent. My mother died during the coronavirus lockdown but the manager made sure gwe could still visit mam as she did not have the coronavirus herself so we could be with her as she passed.
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Review from M M (Daughter of Resident) published on 10 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been in Donwell House since September 2019, in this time she has been looked after extremely well. The staff have gone above and beyond there normal duties, displaying exceptional professional and empathy at all times during the time leading up to my mothers passing. I was kept involved
and the communications were excellent. This was also under exceptional circumstances (Covid-19), therefore every member of staff at Donwell House should be commended.
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Review from Joan (Friend of Resident) published on 28 January 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I had a good friend who lived at Donwell for five years until her death in December 2019 since new management came in I seen great improvement while my friend lived there, I would recommend this home to anyone who is considering to put a family member in Donwell to have a look around it. In the last
few months of my friend's life she was looked after well and if I had any complaints I knew management would sort it out.
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Review from G R (Daughter of Resident) published on 28 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would definitely recommend this care home, the staff are 2nd to none. My dad is extremely happy and enjoys the outings arranged by the activities coordinator. He really enjoys his meals and has put weight on since he arrived there in September 2919. Previously he wasn't eating properly. So all in
all a really good plus for the hone. The manager is fab and always has time to listen to your chat.
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Review from Bernie S (Friend of Resident) published on 28 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a friend of several residents, I am very impressed with every aspect of the home, particularly the care and compassion shown by the staff.
The home has now become a “Community Hub” encouraging all parts of the community to hold meetings/events etc also involving residents in the activities.
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is a varied amount of activities carried out both in the home and community, this also involves regular trips out on the Minibus.
Staff are lovely, home is very clean and management is efficient and effective.
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Current Review Score: 9.8 (9.793)

Overview of Review Score

The Review Score of 9.8 (9.793) out of 10 for Donwell House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.793 for Donwell House Nursing Home is calculated as follows: ( (162 Excellents x 5) + (40 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 203 Ratings = 4.793
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Donwell House Nursing Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Aug 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Meet the Team (0)

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