Donwell House Nursing Home

Wellgarth Road, Donwell Village, Washington NE37 1EE
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9.8 48 Reviews
  • Donwell House Nursing Home, Washington
Donwell House Nursing Home offers quality care services through personalised packages that suit the individual while standing up for privacy and dignity.

This versatile service welcomes individuals with dementia and physical disabilities, being an adaptable accommodation and with staff boasting a great wealth of care experience.

Residents have a choice of communal and quiet lounges, as well as mature gardens with raised flower beds, a water feature and a patio area.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1290 – £1580
  • Self-Funded Residential Dementia Care: £1290 – £1580
  • Self-Funded Nursing Care: £1290 – £1580
  • Self-Funded Nursing Dementia Care: £1290 – £1580
  • RESPITE Self-Funded Residential Care: from £1580

These prices are only a guideline, please contact Donwell House Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Bianca Pavel (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (63)
  • Single Rooms with Ensuite Wet Room (63)

Donwell House Nursing Home Reviews (48)

9.8

Donwell House Nursing Home has a Review Score of 9.8 (9.793) out of 10, based on 17 reviews in the last 2 years.
Over all time Donwell House Nursing Home has 48 reviews.

Overall Experience
  • 40
  • 8
  • 0
  • 0
  • 0
Date Published
  • 48
  • 15
  • 16
  • 17
  • 31
Reviewer Connection to Donwell House Nursing Home
  • 18
  • 9
  • 5
  • 4
  • 4
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 48, showing 41-48
Review from Deborah T (Daughter of Resident) published on 27 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am absolutely satisfied with the care given to my mother. The staff are wonderful, there is such a caring family atmosphere. There are so many things going on and very well organised involving the local community from the local nursery and junior schools and singalongs that get everyone feeling happy.
There are many organised excursions in the minibus. My mother is always well-groomed and clean with hair and nails done. The food seems to be very good and plentiful, and the place is kept very clean. I only have good things to say about Donwell House and would unreservedly recommend it with 5 stars.
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Review from L N (Daughter of Resident) published on 22 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum came into Donwell House after a number of falls and a spell in hospital. She settled in really well, the staff have made her so relaxed and made her feel at home. She has come on so well and is now getting involved in activities. When she was at home she just wanted to stay in bed and did not
interact with anyone. Mum is looking well and says she feels well.
I love to visit her and feel happy that she is happy.
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Review from V O (Daughter of Resident) published on 13 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since the new manager has come to the home, it is much more relaxing for service users. The home has gone from strength to strength.
There is so much more going on for both residents and their families.
Totally recommend this home.
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Review from R H (Son of Resident) published on 13 March 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My dad was in Donwell House for 4 weeks before sadly passing away. We can't praise all the staff highly enough for the way they looked after our dad. It was a hard decision to put him in a care home but his Alzheimer's was at the stage where he needed 24-hour care and this was given by the dedicated
and caring staff who made his last few weeks happy and contented. Thank you so much.
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Review from Andrea E (Daughter of Resident) published on 19 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Donwell House Nursing Home for five years. She has a full life and never dull. The staff are fab and the home is clean and fresh.
Reply from NICOLA BROOKS, Manager at Donwell House Nursing Home

Thank you for your review

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Review from June B (Daughter of Resident) published on 6 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very kind and caring staff are looking after mam and making sure she is living as full a life as she can. The home has a very friendly atmosphere with lots of activities for the residents. Mam has complex health needs and the nursing staff are doing a wonderful job of meeting those needs. It's great
to know she is happy and safe.
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Review from Darren M (Son of Resident) published on 5 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The overall experience as a family member visiting a resident is positive. Pleasant staff and a good standard of care is given, however when visiting, a regular occurrence is that when residents start arguing with each other, sometimes in a physical manner, and there are no staff on the floor due to
other duties, we find ourselves having to go to look for staff. If no one is found, we have to intercede which isn't what we want to do, but for the safety of the residents, it has happened that we have had to guide residents away from each other. Another staff member on the floor would possibly remedy this.
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Review from Claire B (Daughter-in-law of Resident) published on 15 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father in law moved to Donwell House in May 2017 from a residential home where he never left his room or spoke to anyone.
Since coming to Donwell House he is out of his room all the time, eating his meals with other residents and interacting with staff.
My father in law has come on so much because
of the level of care he receives from all the staff.
The carers are amazing, caring, loving people.
They are kind and considerate of all his needs.
The nursing staff are second to none, if he had still been in the other home we wouldn't have him here. Because of Donwell House, I can still spend quality time with him.
Thank you to all the staff.
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Current Review Score: 9.8 (9.793)

Overview of Review Score

The Review Score of 9.8 (9.793) out of 10 for Donwell House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.793 for Donwell House Nursing Home is calculated as follows: ( (162 Excellents x 5) + (40 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 203 Ratings = 4.793
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Donwell House Nursing Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Aug 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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