Submit a Review for Mulberry House
155a Wokingham Road, Reading, RG6 1LP
View full details of Mulberry HouseLatest Reviews for Mulberry House
27 April 2026
I was informed of mum's death via email with a follow-up call three hours later.
Despite being weekly visitors to mum for over a year, the manager decided to inform us of her passing via email. He had full contact details, as evidenced by the voicemail he left asking "Did I get the email"
We are
disgusted at the contempt and final indignity shown to our family. People with such disrespect should not be permitted to work in the industry.
Any stars given are purely for the ladies that were kind and welcoming to us every week.
21 April 2026
My dad Balvir has been here for over 5 months and we are very happy with all services and all staff especially one young man Jazz. They all taking care of my dad very well on time, all meals. Place is very clean and tidy. All staff very friendly.
26 March 2026
My mum who is suffering with dementia moved into Mulberry almost a year ago and I honestly couldn't have picked a better care home for her.
The staff and management are so caring and friendly and I know she is happy and safe there.
Their communication is fantastic and immediately let me know if
anything changes health wise.
They always encourage her to join in the activities every day and they have celebrations throughout the year when relatives are also encouraged to join in.
There is a lovely garden to enjoy in the warmer months.
I highly recommend this care home.
26 March 2026
My resident came to Mulberry after a series of falls and this care home was recommended by Social Services.
He was initially very unhappy with the situation and made things very difficult with his behaviour towards staff.
However, thanks to the care and dedication of this wonderful team he is now
happily settled, has made friends, and for the first time in his life feels part of a community. He lived a very solitary life for many, many years and I am so happy to see how he now enjoys the company of others.
I am always kept very well informed with any updates to his health, hospital visits etc.
Summer barbecue and Christmas parties are very well organised and looked forward to by the residents and their families.
Nothing is too much trouble for the excellent carers and management. Highly recommend, I am so thankful for the care he receives.
19 March 2026
They look after an elderly client lady who I have known for over 20 years and I find it hard to reconcile anything other than positivity through my experience of both the Management and Staff. The decision to place her with the home was after a recommendation by Reading Borough Council Adult Social
Services, so their Duty of Care and legal obligations are unlikely to recommend an unsuitable home. The decision used a properly authorised Power of Attorney, which the resident did not wish to provide to her family The Home have always provided exemplary care from staff, and management communication has been continuous and excellent. Any medical issues such as sleeping, eating, bruising (which of course naturally increases with ageing) are promptly dealt with by the involvement of outside professionals and GP's if necessary. They continue to provide first class care.
25 September 2025
I cannot begin to find the right words to say how wonderful this care home is. Everyone who works there from management, carers cleaners etc are so thoughtful and caring. My father was living there for 3 years and 4 months and received wonderful care, he was so happy living there. Everyone felt like
family to us. During the last week before he passed he received amazing care and myself and the rest of the family were looked after with so much love and care which helped us through those difficult days.
I highly recommend this home to anyone looking for a home from home for their loved one.
18 August 2025
My grandad recently spent four weeks at Mulberry Care Residential Home for respite care, and I can honestly say the experience exceeded all our expectations.
From day one, the manager and the entire team made us feel completely at ease. Their professionalism, warmth, and genuine compassion created
an environment where my grandad felt safe, valued, and truly cared for.
The level of attention and support he received was outstanding. The staff were attentive, respectful, and incredibly kind, always going the extra mile to make sure he was comfortable and engaged. They took the time to get to know him, and it showed in the little details - from how they interacted with him to the way they tailored his care.
The home itself is welcoming, clean, and very well-managed. There was a real sense of community, and the atmosphere was one of dignity, joy, and attentive care. It gave our family great peace of mind to know he was in such good hands.
Just massive thank you to all
12 June 2025
We want to thank all the staff at Mulburry Care House for their care of our Mum and tremendous, kind support to our family. In particular the emotional support given to us as a family towards mum's end of life.
06 March 2025
Mum was staying as an emergency respite from the beginning of December to the end of February. This was her first time in a care home and so our first experience and there have been complexities for us as a family, particularly due to the distances involved between myself and mum. Throughout this
whole experience I have been able to call mum regularly and I speak to a member of the care team most times who always give me an update on mum. Whenever she has seen a health professional the home calls to let me know the outcome. We have needed extra support at times and nothing has been too much trouble and I can't praise the team enough as they have not only looked after my mum, but they have supported me during an incredibly difficult time and I am incredibly grateful to them all.
28 January 2025
My mum was in the care home between January 2020 and December 2025. It is always a difficult decision to move a loved one into a care home but from the moment we undertook our initial visit to assess the home, we felt completely reassured and could see the family atmosphere within the home.
Every
family member and friend who visited the home always complimented the staff with their welcome and hospitality. My mum was always well-presented and we knew that she was always treated with respect, and love and care. The activities arranged were varied and encouragement was always given for the residents to join in.
We have many wonderful memories of her time at the home and the care provided.
06 December 2024
Staff is very caring and helpful. Management is good. I feel safe and happy.
19 November 2024
My overall experience since I arrived at Mulberry House in February 2024 has been excellent from all staff including care staff, cleaners, cooking staff, and activities organiser. A big thank you.
19 November 2024
I am very happy to be at Mulberry Care Home, all staff are very helpful and caring. Any concerns or problems I may have, I am confident would be sorted out as soon as possible.
16 April 2024
In the 2 years since my Mum moved into Mulberry House my trust, appreciation, and respect for them has only grown. There are always plenty of staff, and they have always been friendly, professional, calm, and kind in the way they deal with both my Mum and me.
Recently Mum’s condition has
deteriorated, she’s been spending her days in bed. When I visit, over the course of an hour 3 or 4 members of staff come into her room to check on, feed or talk to her. She’s not forgotten! We’ve bought a wheelchair suitable to spend the day in and now she has a sling and hoist so she can spend the day around people again.
There have been a couple of times that issues have had to be raised, especially in the first few months when Mum was not happy in the transition to living in a care home rather than her own home. These were dealt with promptly, openly, and professionally. It’s a weight off my mind to know that Mum is safe and well cared for. I would recommend Mulberry House.
06 September 2023
My father has been here for over a year now and couldn't be happier. He is back to full fitness and so happy. He loves working in the garden and tending to the flowers. My sister and I are so grateful to all the staff and management for all the help and support for our dad and ourselves.
05 September 2023
My aunt has been a resident at this home since late 2021 and I can honestly say that I have been very pleased with the level of service and care that she has received during this time. The staff and management are always friendly and helpful, and will always keep me updated with anything that they
feel I should be made aware of. As difficult as my aunt's condition is, I am confident with the quality and experience of care that she is receiving from all of the staff. Also, I like the various activities that are organised for the residents, and the recent garden party for the residents and families went down very well. All I can hope for is the best for my aunt, and I believe that is what she is getting here.
24 August 2022
I cannot possibly explain how good the care has been for my grandfather at Mulberry House. He is beyond happy and truly enriched with the vast variety of activities which are often adapted to meet his individual interests. The staff go above and beyond to look after him and communicate with us as a
family. They all seem genuinely concerned for his wellbeing and nothing is ever any trouble. They have gone above and beyond since he moved in to make sure he feels like he's at home and the small touches like a party for this birthday which we could attend continue to make it feel like he's living in his own home for both him and the family. Thank you Mulberry House staff and management for all you have done and continue to do.
23 February 2022
Mum has been a resident at Mulberry for almost 3 years now. We are extremely pleased with the care she receives. Staff are fantastic and it is obvious when we visit that Mum has a lovely rapport with them.
Mum is happy and occupied. The activity programme is excellent and it is lovely to see all of
the photos every week of what has been going on.
Management is also excellent. Always on hand to answer any queries and always update us on any issues Mum may have. They have worked tirelessly to keep everyone safe through the pandemic and at the same time providing a safe environment for us to visit.
We couldn't wish for Mum to be in a happier safer environment - it has a lovely family feel.
Thank you as always Mulberry.
01 February 2022
My father has been a resident for more than 18 months and seems very happy in Mulberry. He is always very clean and responds well to the cheerful carers. During his residency, most weeks being under Covid restrictions, he has faced a number of health scares. As a family we were regularly updated
with any information, movements to/from hospital and Dr visits. Carers call on a daily basis inquiring as to his health whilst in hospital, all of which reassures us that they genuinely care!
The management team are very informative and seem to support the staff well, whilst maintaining good discipline and motivation.
Despite ongoing Covid restrictions, the home have managed visitors by creating a clean and safe visitor room. Posters and photos keep you informed as to the many activities carried out during the day; which seem to be enjoyable to all residents, judging by their smiling faces.
01 February 2022
We as a family have been very pleased with the care my father has received from Mulberry House. It's been a very difficult time for everybody, but we feel it's been handled as best as they could by all the staff at Mulberry. Things are certainly looking up now, let's hope it continues. Many thanks
to all the staff.
Latest Reviews for Mulberry House
27 April 2026
I was informed of mum's death via email with a follow-up call three hours later.
Despite being weekly visitors to mum for over a year, the manager decided to inform us of her passing via email. He had full contact details, as evidenced by the voicemail he left asking "Did I get the email"
We are
disgusted at the contempt and final indignity shown to our family. People with such disrespect should not be permitted to work in the industry.
Any stars given are purely for the ladies that were kind and welcoming to us every week.
21 April 2026
My dad Balvir has been here for over 5 months and we are very happy with all services and all staff especially one young man Jazz. They all taking care of my dad very well on time, all meals. Place is very clean and tidy. All staff very friendly.
26 March 2026
My mum who is suffering with dementia moved into Mulberry almost a year ago and I honestly couldn't have picked a better care home for her.
The staff and management are so caring and friendly and I know she is happy and safe there.
Their communication is fantastic and immediately let me know if
anything changes health wise.
They always encourage her to join in the activities every day and they have celebrations throughout the year when relatives are also encouraged to join in.
There is a lovely garden to enjoy in the warmer months.
I highly recommend this care home.
26 March 2026
My resident came to Mulberry after a series of falls and this care home was recommended by Social Services.
He was initially very unhappy with the situation and made things very difficult with his behaviour towards staff.
However, thanks to the care and dedication of this wonderful team he is now
happily settled, has made friends, and for the first time in his life feels part of a community. He lived a very solitary life for many, many years and I am so happy to see how he now enjoys the company of others.
I am always kept very well informed with any updates to his health, hospital visits etc.
Summer barbecue and Christmas parties are very well organised and looked forward to by the residents and their families.
Nothing is too much trouble for the excellent carers and management. Highly recommend, I am so thankful for the care he receives.
19 March 2026
They look after an elderly client lady who I have known for over 20 years and I find it hard to reconcile anything other than positivity through my experience of both the Management and Staff. The decision to place her with the home was after a recommendation by Reading Borough Council Adult Social
Services, so their Duty of Care and legal obligations are unlikely to recommend an unsuitable home. The decision used a properly authorised Power of Attorney, which the resident did not wish to provide to her family The Home have always provided exemplary care from staff, and management communication has been continuous and excellent. Any medical issues such as sleeping, eating, bruising (which of course naturally increases with ageing) are promptly dealt with by the involvement of outside professionals and GP's if necessary. They continue to provide first class care.
25 September 2025
I cannot begin to find the right words to say how wonderful this care home is. Everyone who works there from management, carers cleaners etc are so thoughtful and caring. My father was living there for 3 years and 4 months and received wonderful care, he was so happy living there. Everyone felt like
family to us. During the last week before he passed he received amazing care and myself and the rest of the family were looked after with so much love and care which helped us through those difficult days.
I highly recommend this home to anyone looking for a home from home for their loved one.
18 August 2025
My grandad recently spent four weeks at Mulberry Care Residential Home for respite care, and I can honestly say the experience exceeded all our expectations.
From day one, the manager and the entire team made us feel completely at ease. Their professionalism, warmth, and genuine compassion created
an environment where my grandad felt safe, valued, and truly cared for.
The level of attention and support he received was outstanding. The staff were attentive, respectful, and incredibly kind, always going the extra mile to make sure he was comfortable and engaged. They took the time to get to know him, and it showed in the little details - from how they interacted with him to the way they tailored his care.
The home itself is welcoming, clean, and very well-managed. There was a real sense of community, and the atmosphere was one of dignity, joy, and attentive care. It gave our family great peace of mind to know he was in such good hands.
Just massive thank you to all
12 June 2025
We want to thank all the staff at Mulburry Care House for their care of our Mum and tremendous, kind support to our family. In particular the emotional support given to us as a family towards mum's end of life.
06 March 2025
Mum was staying as an emergency respite from the beginning of December to the end of February. This was her first time in a care home and so our first experience and there have been complexities for us as a family, particularly due to the distances involved between myself and mum. Throughout this
whole experience I have been able to call mum regularly and I speak to a member of the care team most times who always give me an update on mum. Whenever she has seen a health professional the home calls to let me know the outcome. We have needed extra support at times and nothing has been too much trouble and I can't praise the team enough as they have not only looked after my mum, but they have supported me during an incredibly difficult time and I am incredibly grateful to them all.
28 January 2025
My mum was in the care home between January 2020 and December 2025. It is always a difficult decision to move a loved one into a care home but from the moment we undertook our initial visit to assess the home, we felt completely reassured and could see the family atmosphere within the home.
Every
family member and friend who visited the home always complimented the staff with their welcome and hospitality. My mum was always well-presented and we knew that she was always treated with respect, and love and care. The activities arranged were varied and encouragement was always given for the residents to join in.
We have many wonderful memories of her time at the home and the care provided.
06 December 2024
Staff is very caring and helpful. Management is good. I feel safe and happy.
19 November 2024
My overall experience since I arrived at Mulberry House in February 2024 has been excellent from all staff including care staff, cleaners, cooking staff, and activities organiser. A big thank you.
19 November 2024
I am very happy to be at Mulberry Care Home, all staff are very helpful and caring. Any concerns or problems I may have, I am confident would be sorted out as soon as possible.
16 April 2024
In the 2 years since my Mum moved into Mulberry House my trust, appreciation, and respect for them has only grown. There are always plenty of staff, and they have always been friendly, professional, calm, and kind in the way they deal with both my Mum and me.
Recently Mum’s condition has
deteriorated, she’s been spending her days in bed. When I visit, over the course of an hour 3 or 4 members of staff come into her room to check on, feed or talk to her. She’s not forgotten! We’ve bought a wheelchair suitable to spend the day in and now she has a sling and hoist so she can spend the day around people again.
There have been a couple of times that issues have had to be raised, especially in the first few months when Mum was not happy in the transition to living in a care home rather than her own home. These were dealt with promptly, openly, and professionally. It’s a weight off my mind to know that Mum is safe and well cared for. I would recommend Mulberry House.
06 September 2023
My father has been here for over a year now and couldn't be happier. He is back to full fitness and so happy. He loves working in the garden and tending to the flowers. My sister and I are so grateful to all the staff and management for all the help and support for our dad and ourselves.
05 September 2023
My aunt has been a resident at this home since late 2021 and I can honestly say that I have been very pleased with the level of service and care that she has received during this time. The staff and management are always friendly and helpful, and will always keep me updated with anything that they
feel I should be made aware of. As difficult as my aunt's condition is, I am confident with the quality and experience of care that she is receiving from all of the staff. Also, I like the various activities that are organised for the residents, and the recent garden party for the residents and families went down very well. All I can hope for is the best for my aunt, and I believe that is what she is getting here.
24 August 2022
I cannot possibly explain how good the care has been for my grandfather at Mulberry House. He is beyond happy and truly enriched with the vast variety of activities which are often adapted to meet his individual interests. The staff go above and beyond to look after him and communicate with us as a
family. They all seem genuinely concerned for his wellbeing and nothing is ever any trouble. They have gone above and beyond since he moved in to make sure he feels like he's at home and the small touches like a party for this birthday which we could attend continue to make it feel like he's living in his own home for both him and the family. Thank you Mulberry House staff and management for all you have done and continue to do.
23 February 2022
Mum has been a resident at Mulberry for almost 3 years now. We are extremely pleased with the care she receives. Staff are fantastic and it is obvious when we visit that Mum has a lovely rapport with them.
Mum is happy and occupied. The activity programme is excellent and it is lovely to see all of
the photos every week of what has been going on.
Management is also excellent. Always on hand to answer any queries and always update us on any issues Mum may have. They have worked tirelessly to keep everyone safe through the pandemic and at the same time providing a safe environment for us to visit.
We couldn't wish for Mum to be in a happier safer environment - it has a lovely family feel.
Thank you as always Mulberry.
01 February 2022
My father has been a resident for more than 18 months and seems very happy in Mulberry. He is always very clean and responds well to the cheerful carers. During his residency, most weeks being under Covid restrictions, he has faced a number of health scares. As a family we were regularly updated
with any information, movements to/from hospital and Dr visits. Carers call on a daily basis inquiring as to his health whilst in hospital, all of which reassures us that they genuinely care!
The management team are very informative and seem to support the staff well, whilst maintaining good discipline and motivation.
Despite ongoing Covid restrictions, the home have managed visitors by creating a clean and safe visitor room. Posters and photos keep you informed as to the many activities carried out during the day; which seem to be enjoyable to all residents, judging by their smiling faces.
01 February 2022
We as a family have been very pleased with the care my father has received from Mulberry House. It's been a very difficult time for everybody, but we feel it's been handled as best as they could by all the staff at Mulberry. Things are certainly looking up now, let's hope it continues. Many thanks
to all the staff.