Mulberry House

In the year my wife 'Amy' has been at Mulberry Care Home the management are very pleant to meet and easy to talk to, the staff are very nice too. My wife 'God help her' does not know where she is. What is worse I can't help her. We have been together for 72 years. It is a heart alive to be without her. She seems very settled where she is. Sorry; the best I can do.

Our Father is a resident in Mulberry Care and celebrated his 100th birthday today. The staff arranged a lovely party with nibbles and bubbly (non alcoholic) for a toast and we know he really enjoyed and appreciated it! My sister and I are very happy with every aspect of the care he has received over the past year and the dedication and support from all members of staff has been exceptional throughout his time here. We are incredibly grateful for the high standard of care and the safe environment provided for him. Knowing he is being looked after by friendly caring staff gives us great peace of mind. Communication between ourselves and all members of staff has been very good, we are always kept updated very promptly with any formation about doctors visits and any changes in dads care etc. We want to thank the entire team for everything they do for him and all the other residents in the home. We would not hesitate to recommend Mulberry Care to other family and friends.

Excellent facilities. Fabulous staff. Great care. Parveen is lovely.

Any stars given are purely for the ladies that were kind and welcoming to us every week.

My dad Balvir has been here for over 5 months and we are very happy with all services and all staff especially one young man Jazz. They all taking care of my dad very well on time, all meals. Place is very clean and tidy. All staff very friendly.

I highly recommend this care home.

Nothing is too much trouble for the excellent carers and management. Highly recommend, I am so thankful for the care he receives.

They look after an elderly client lady who I have known for over 20 years and I find it hard to reconcile anything other than positivity through my experience of both the Management and Staff. The decision to place her with the home was after a recommendation by Reading Borough Council Adult Social Services, so their Duty of Care and legal obligations are unlikely to recommend an unsuitable home. The decision used a properly authorised Power of Attorney, which the resident did not wish to provide to her family The Home have always provided exemplary care from staff, and management communication has been continuous and excellent. Any medical issues such as sleeping, eating, bruising (which of course naturally increases with ageing) are promptly dealt with by the involvement of outside professionals and GP's if necessary. They continue to provide first class care.

I highly recommend this home to anyone looking for a home from home for their loved one.

Just massive thank you to all

We want to thank all the staff at Mulburry Care House for their care of our Mum and tremendous, kind support to our family. In particular the emotional support given to us as a family towards mum's end of life.

Mum was staying as an emergency respite from the beginning of December to the end of February. This was her first time in a care home and so our first experience and there have been complexities for us as a family, particularly due to the distances involved between myself and mum. Throughout this whole experience I have been able to call mum regularly and I speak to a member of the care team most times who always give me an update on mum. Whenever she has seen a health professional the home calls to let me know the outcome. We have needed extra support at times and nothing has been too much trouble and I can't praise the team enough as they have not only looked after my mum, but they have supported me during an incredibly difficult time and I am incredibly grateful to them all.

We have many wonderful memories of her time at the home and the care provided.

Staff is very caring and helpful. Management is good. I feel safe and happy.

My overall experience since I arrived at Mulberry House in February 2024 has been excellent from all staff including care staff, cleaners, cooking staff, and activities organiser. A big thank you.

I am very happy to be at Mulberry Care Home, all staff are very helpful and caring. Any concerns or problems I may have, I am confident would be sorted out as soon as possible.

There have been a couple of times that issues have had to be raised, especially in the first few months when Mum was not happy in the transition to living in a care home rather than her own home. These were dealt with promptly, openly, and professionally. It’s a weight off my mind to know that Mum is safe and well cared for. I would recommend Mulberry House.

My father has been here for over a year now and couldn't be happier. He is back to full fitness and so happy. He loves working in the garden and tending to the flowers. My sister and I are so grateful to all the staff and management for all the help and support for our dad and ourselves.

My aunt has been a resident at this home since late 2021 and I can honestly say that I have been very pleased with the level of service and care that she has received during this time. The staff and management are always friendly and helpful, and will always keep me updated with anything that they feel I should be made aware of. As difficult as my aunt's condition is, I am confident with the quality and experience of care that she is receiving from all of the staff. Also, I like the various activities that are organised for the residents, and the recent garden party for the residents and families went down very well. All I can hope for is the best for my aunt, and I believe that is what she is getting here.

I cannot possibly explain how good the care has been for my grandfather at Mulberry House. He is beyond happy and truly enriched with the vast variety of activities which are often adapted to meet his individual interests. The staff go above and beyond to look after him and communicate with us as a family. They all seem genuinely concerned for his wellbeing and nothing is ever any trouble. They have gone above and beyond since he moved in to make sure he feels like he's at home and the small touches like a party for this birthday which we could attend continue to make it feel like he's living in his own home for both him and the family. Thank you Mulberry House staff and management for all you have done and continue to do.