Mulberry House

155a Wokingham Road, Reading RG6 1LP

Group: Mulberry Care Ltd

Person in charge: Vimala Gyi (Registered Care Manager)

Local Authority / Social Services: Reading Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 35 Service Users

Registered Care Categories*: Dementia • Learning Disability • Old Age

Specialist Care Categories: Alzheimer's • Epilepsy • Hearing Impairment & Deafness • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Punjabi Mirpuri, Bulgarian, Hindi, Nepali, Panjabi, Punjabi, Polish, Romanian

Single Rooms: 35

Rooms with ensuite WC: 17

Weekly Charges Guide: Personal Care Single £700 – £750 (These prices are only a guideline, please contact Mulberry House to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Mulberry House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.4 (maximum of 10) for Mulberry House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Mulberry House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.857 for Mulberry House is calculated as follows: ( (30 Excellents x 5) + (5 Goods x 4) ) ÷ 35 Ratings = 4.857

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.536 Points relating to the number of positive Reviews for Mulberry House is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 7 positive Reviews (35 registered maximum number of service users ÷ 5). 2 Reviews ÷ 7 Target = 0.286

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.4 Mulberry House has a Review Score of 8.4 (8.393) from 3 Reviews


Average Ratings

  • Excellent
    3
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Mulberry House?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Mulberry House

  • Daughter of Resident/Service User
    2
  • Niece of Resident/Service User
    1

I find the staff very patient and caring. I am impressed to see them sitting with some residents downstairs. Either to do their admin work or to entertain the residents. The fact they are sitting with them must be very comforting and reassuring for them. The food is much better than I expected and much better than in other homes I visited. There is variety on the menu. The residents can choose and also can ask for something they like which is not normally on the menu. My aunt can have breakfast in bed and has the toasts she asks for.
You can ask anything that is reasonable and the staff will do their best to get it.
The only shortcoming I would complain about is about the confusion of the residents' clothes but the situation has improved. I am quickly informed when my aunt is not well and the staff call the doctor rapidly.

How likely would you be to recommend Mulberry House? Extremely Likely

Overall Standard

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Average Rating:   4.5 out of 5

This care home is extremely pleasant and the staff always make you welcome. The rooms have ensuite which pleased me. They are very spacious and homely.
Myself and my family are very happy with this care home even though we never visited it in the beginning, when we did we left knowing everything was perfect and excellent.
Thank you.

How likely would you be to recommend Mulberry House? Extremely Likely

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Average Rating:   5 out of 5

We are very grateful to the staff at Mulberry House. From the first time I saw this home, it looked very friendly and cosy. There are always at least 2 -3 staff members in my mother's lounge area. We have a peace of mind that she is being looked after with so much respect and dignity by such caring people. All her dietary and personal care is dealt with superbly. She has fresh clean clothes on daily and personal hygiene is very good. It was a very difficult decision to put our mum into a care home. We prolonged it as much as we could, where home care workers were not enough to cope. We are so lucky to find this care home, especially as it was not one of the highly advertised ones. Other things I like about this home are that the bedrooms are of a good size and adapted for my mother's needs. There is a large conservatory with a lovely view of a well-maintained garden. We also have a reassurance that the doctors and nurses do regular visits. Thank you Mulberry House!

How likely would you be to recommend Mulberry House? Extremely Likely

Overall Standard

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Treated with Dignity

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Average Rating:   5 out of 5

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