The Coombe House, Reading, Berkshire
The Coombe House, Reading, Berkshire
The Coombe House, Reading, Berkshire

The Coombe House has been under the same family ownership for more than 25 years. It is located within an Area of Outstanding Natural Beauty in Streatley On Thames West Berkshire. The village of Goring On Thames is nearby, linked to Streatley by a bridge over the River Thames. There are picturesque views of the Swan Hotel, river, weirs and Goring Lock. This stunning location offers attractive views of the surrounding countryside and the Goring Gap.

The Coombe House provides care for older residents who no can no longer live independently at home or who choose not to live alone. Sometimes getting older and living alone in your own home can be lonely and difficult, but at The Coombe House, they provide a homely secure and relaxed environment in lovely surroundings, with the highest standards of care based on the individual needs of residents. They offer holiday and respite care when they have an available room.

They benefit from having close links with the local community and being able to access two lively villages, providing many facilities and activities. There are nearby bus stops and a railway station with trains to Reading, London and Oxford. The M4 is 15 minutes by car.

Owner: Mrs C Windebank and Mrs S Howard

Person in charge: Suzanne Howard (Manager)

Local Authority / Social Services: West Berkshire Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 24 Service Users

Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Cancer Care • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment & Deafness • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 20

Shared Rooms: 2

Rooms with ensuite WC: 22

Weekly Charges Guide: Personal Care Single £850 – £1000

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

At any time

Parking:

Plenty of parking space in the driveway

Latest Care Quality Commission* Report on The Coombe House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.8 The Coombe House has a Review Score of 9.8 (9.802)

The Review Score of 9.8 (maximum of 10) for The Coombe House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for The Coombe House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.802 for The Coombe House is calculated as follows: ( (108 Excellents x 5) + (20 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 131 Ratings = 4.802

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for The Coombe House is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4.8 positive Reviews (24 registered maximum number of service users ÷ 5). 6 Reviews ÷ 4.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    10
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Coombe House?

  • Extremely LIKELY
    11
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Coombe House

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    3
  • Brother of Resident/Service User
    1
  • Resident / Service User
    1
  • Son-in-law of Resident/Service User
    1
  • more

The care my mother is receiving at The Coombe House is exceptional. The members of staff are all very professional while also being sensitive to the needs of each individual in their care.
My mother feels comfortable and secure there and enjoys the many activities that are provided.
The family are all made to feel very welcome when visiting and are always offered tea or coffee and cake. I have had lunch there on many occasions and the food is excellent.
The peace of mind I have knowing that Mum is being looked after as well as is possible and that she is happy is invaluable.

How likely would you be to recommend The Coombe House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is in a pleasant, residential area with pleasant well kept gardens with shrubs and nearby trees. The staff obviously care for their residents. They know my mother well and their care for her could not be better. Visitors have sufficient parking and are welcomed by the staff with tea or coffee, biscuits and cake. Meals are varied, well presented and tasty. My mother has a room with her own furniture and ornaments which she finds comfortable and a private bathroom. There is also a well-furnished lounge and conservatory and garden furniture. My mother is very happy living there.

How likely would you be to recommend The Coombe House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My in-laws went into Coombe House during the months of August/September 2015 and although they took a little time to adjust, they have been well cared for at the home. Although my Father-in-law passed away a couple of months ago, my Mother-in-law remains at the home and is now convalescing back there after a five to six-week stay in hospital.
We've found the management and staff at the home both very helpful and friendly and the place has a good family feel to it. My wife and I have visited the home on a regular basis over the past 14-15 months and have always felt welcomed, most times with a cup of tea or coffee, even when we've turned up at odd hours.

How likely would you be to recommend The Coombe House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

With mum needing more help than her "pop in" carers and my sister and I could provide, we visited a few homes of which The Coombe House was best by far. The overall appearance and feel and the way we were greeted and showed around made it the place we felt we would be happy for mum to be. Mum moved in February and with the help and support of the carers and hints and tips offered by the residents, mum's confidence and mobility soon started to improve, so much so she was going out in the garden on her own. (but under the watchful eye of the carers) something she hadn't been able to do for the last year or so in her own home. We visit mum most days and have got to know the staff well. We feel safe in the knowledge that mums care is in their hands as they obviously take great pride in the service they provide to the residents and the peace of mind my sister and I have is priceless.

How likely would you be to recommend The Coombe House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My 96-year-old mother has been a resident of The Coombe House since May of this year. In August she developed a severe infection of shingles on her eye which resulted in a six-week stay in hospital. On discharge, my mother was barely weight bearing and had multiple skin tears on her legs as well as pressure sores on her buttocks but The Coombe House agreed to take her back and try to rehabilitate her. I cannot praise the staff more highly for their enthusiasm, dedication and skill. In the 3 weeks since discharge, they have achieved so much. I am always welcome and have often eaten there. The food is excellent. The home is friendly and provides many activities. The staff are also very well trained.

How likely would you be to recommend The Coombe House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mum came to Coombe House in April 2016 and settled well. The staff were friendly and considerate and encouraged her to participate in a range of activities which helped with her integration.

Unfortunately, in August she had shingles and ended up in the hospital for six weeks. The manager and staff of Coombe House were crucial to enabling her discharge from the hospital, even ordering an electric bed (she had fallen out of bed several times whilst in the hospital). The care since she has returned to the home has been superb and she has improved dramatically, including much-improved mobility.

I have no hesitation in recommending Coombe House to others.

How likely would you be to recommend The Coombe House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Mum moved into The Coombe in June 2015, she struggled to cope following the loss of dad in November 2014. The Coombes has been so supporting for mum at a very difficult time. The staff are caring and empathetic and have good command of the English language. There are a range of activities that mum can get involved in and generally stays mentally active. She has re-started knitting after many years and colouring too! The home has a family feel and is run by a caring family.

How likely would you be to recommend The Coombe House? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

The Coombe House is an amazingly caring home. My father came here a year ago in a poor state of health. He has just had his 101th birthday and is in great form, all due to the kindness, care and attention to detail of the staff here. The residents are treated like family and cared for with great love and professionalism.

How likely would you be to recommend The Coombe House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The Coombe House is a small and very homely place with a very efficient but personal level of care. From cleaners to the management, everyone does their best in what are sometimes very trying and difficult situations. On a personal note, I visit my mum as often as possible and am always greeted with a smile and never been made to feel that I am in the way.

How likely would you be to recommend The Coombe House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been in The Coombe House for seven years. I came when I was ninety years old. It was fortunate for me there was an empty room, as it is usually full. I am very happy and contented as I have my independence, but there is always some one to care for me if I need it. I have no washing or cooking or cleaning to do. A doctor comes around once a week or when necessary. Once a month we have Holy Communion in the lounge. Each afternoon there is entertainment. The meals are excellent and varied, also there are exercises three mornings a week. It is a warm and friendly place and I am very contented and happy.

How likely would you be to recommend The Coombe House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Coombe House maintains a very high standard in every respect. The proprietors have created a very homely and caring environment. Each resident is treated with great respect and their dignity is considered. The meals are of a high quality and always enjoyed. All the staff are very friendly and helpful, which creates a relaxed atmosphere.

How likely would you be to recommend The Coombe House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

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Job Vacancies

Staff Profiles

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Care Home Idol 2016

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