The Coombe House

The Coombe, Streatley, Reading RG8 9QL

Coombe House is a family run home and has been serving the local community for over 30 years. Care Quality Commission rated the home as "Outstanding" at its 2018 inspection.

It is located within an Area of Outstanding Natural Beauty in Streatley On Thames West Berkshire. The village of Goring On Thames is nearby, linked to Streatley by a bridge over the River Thames. There are picturesque views of the Swan Hotel, river, weirs and Goring Lock. This stunning location offers attractive views of the surrounding countryside and the Goring Gap.

The Coombe House provides care for older residents who no can no longer live independently at home or who choose not to live alone. Sometimes getting older and living alone in your own home can be lonely and difficult, but at The Coombe House, they provide a homely secure and relaxed environment in lovely surroundings, with the highest standards of care based on the individual needs of residents. They offer holiday and respite care when they have an available room.

They benefit from having close links with the local community and being able to access two lively villages, providing many facilities and activities. There are nearby bus stops and a railway station with trains to Reading, London and Oxford. The M4 is 15 minutes by car.

Owner: Mrs C Windebank and Mrs S Howard

Person in charge: Suzanne Howard (Manager)

Local Authority / Social Services: West Berkshire Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 24 Service Users

Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Cancer Care • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment & Deafness • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 20

Shared Rooms: 2

Rooms with ensuite WC: 22

Weekly Charges Guide: Personal Care Single £950 – £1050 (These prices are only a guideline, please contact The Coombe House to find out the exact price for your requirements.)

Single room with en suite bathroom

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

At any time

Parking:

Plenty of parking space in the driveway

Latest Care Quality Commission* Report on The Coombe House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.8 out of 10 for The Coombe House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews over all time. This Average Rating is also the rating value for The Coombe House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 14 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.778 for The Coombe House is calculated as follows: ( (236 Excellents x 5) + (56 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 297 Ratings = 4.778

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for The Coombe House is based on 14 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4.8 positive Reviews (24 registered maximum number of service users ÷ 5). 14 Reviews ÷ 4.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 The Coombe House has a Review Score of 9.8 (9.778) out of 10 and an Average Rating of 4.8 out of 5 from 25 Reviews over all time


Average Ratings

  • Excellent
    22
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Coombe House?

  • Extremely LIKELY
    25
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Coombe House

  • Daughter of Resident/Service User
    10
  • Son of Resident/Service User
    5
  • Friend of Resident/Service User
    3
  • Great-granddaughter of Resident/Service User
    2
  • Resident / Service User
    2
  • more

My mother has been at this residential care home for just over a year.
Considering her age, 93, she has rejuvenated.
She is extremely well cared for.
If she has any health problems they are dealt with promptly.
She has met new friends.
She does keep fit.
She has done flower arranging, silk painting and had visits from the local school children.
She has delicious food and wants for nothing.

How likely would you be to recommend The Coombe House? Extremely Likely

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Average Rating:   5 out of 5

This care home has been amazing at looking after my Great Grandma, they are so loving and supportive of not only my Grandma but the whole family. The care home staff are always welcoming whenever we pop in for a cup of tea, lunch is almost always offered.

How likely would you be to recommend The Coombe House? Extremely Likely

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Average Rating:   5 out of 5

Excellent care and support for my father.
Lovely staff - a good team well-managed.
All doing their very best for the residents.
I would thoroughly recommend this wonderful care home.

How likely would you be to recommend The Coombe House? Extremely Likely

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Average Rating:   4.3 out of 5

My mother moved into The Coombe House a year ago having lost my father and no longer able to live independently. As a family, we are so glad we chose The Coombe House. My mother was made to feel so welcome and staff at all levels have been sensitive to her needs. As a family, we visit on a regular basis. The staff are all extremely friendly and nothing is too much trouble. I would have no hesitation in recommending The Coombe House. It is a real home from home.

How likely would you be to recommend The Coombe House? Extremely Likely

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Average Rating:   5 out of 5

My friend always seems content with her life at The Coombe House. I always find the staff friendly and chatty. They always welcome me with a cup of coffee and a homemade slice of cake. We are able to chat with all the other residents or we have the choice to go to my friend's private room for a chat.

How likely would you be to recommend The Coombe House? Extremely Likely

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Average Rating:   4.8 out of 5

Looking for a suitable home for your parents care is a challenging and emotional experience. When we found Coombe House we felt comfortable that my Dad would settle in well and that he would be looked after by genuinely caring staff. Our experience at Coombe House has been nothing but positive and whilst there have been challenges, they have been handled with care and empathy. I have no hesitation in recommending Coombe House as a lovely, family run care home where attention to detail and the care of the residents is central to everything that they do. I cannot praise the staff and management enough for making my Dad's transition from living independently to being looked after as comfortable and easy as possible.

How likely would you be to recommend The Coombe House? Extremely Likely

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Average Rating:   4.7 out of 5

I am always greeted with a warm and friendly welcome and offered a cup of tea. I am told how my ex-neighbour is feeling and if there are any health concerns. There is usually an activity going on- art, singing, handicraft, exercise etc in one of the main rooms. My friend enjoys going downstairs for lunch and joins in conversation. She says the food is excellent and served beautifully at small tables in the dining room. She has enjoyed being taken out to a garden centre, a charity coffee morning and clothes shopping. The Coombe House has an atmosphere closer to a family home than a care home.

How likely would you be to recommend The Coombe House? Extremely Likely

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Average Rating:   4.8 out of 5

My father was very apprehensive about going into a care home but once he became a resident of Coombe House his anxieties quickly diminished.
The staff and management are all very welcoming, extremely friendly and very caring. I certainly feel that my father is being well looked after with his every individual need being catered for. In the short time that my father has been at Coombe House his health and general well being have greatly improved.
The home cooked food is excellent and family and friends can join residents for meals. There are various activities throughout the week which residents can participate in should they wish to do so.
It is a small, friendly care home with a lovely atmosphere and one that I can rely upon and trust knowing that my father is very well cared for and in safe hands.

How likely would you be to recommend The Coombe House? Extremely Likely

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Average Rating:   4.8 out of 5

I have been visiting a friend at the Coombe House for 3 years now. The home is delightful, a home from home where everybody is so very friendly. I have always felt a very warm and welcoming feeling when I visit my friend. A lovely 5-star care home, I Wouldn't hesitate to put a family member of mine here fantastic.

How likely would you be to recommend The Coombe House? Extremely Likely

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Average Rating:   5 out of 5

The Coombe House which is set in beautiful grounds and has the feel of a Country Hotel. On walking into the entrance hall, my first impression was that 'this residential home is very much alive'. The care and attention to detail exampled by the open attitude of the staff, homely food, flowers on the tables in the dining room, reflect the thoughtfulness upon which The Coombe House was founded. The friendly staff always alert to the individual needs of the residents, have been wonderful in helping my father make the adjustment from living alone in his own house to being in a supportive environment. He has told me that he is 'very content' and has made is new accommodation very much his own abode. One question that I have asked myself is 'Could you see yourself living there?'. The answer is a very definite 'Yes'.

How likely would you be to recommend The Coombe House? Extremely Likely

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Average Rating:   4.3 out of 5

I have been a resident at the Coombe House for almost a year. I really can't find any faults with living here.
I receive excellent care which is delivered in a dignified and respectful manner.
All of the staff from management to carers are friendly and helpful.
All of the food is home cooked and delicious.

How likely would you be to recommend The Coombe House? Extremely Likely

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Average Rating:   4.5 out of 5

My mother was a resident for just over a year and a half until she passed away at the age of 97. Throughout her stay she was treated with kindness and respect by the staff. She had a difficult last year of life health wise which was challenging for all concerned but the staff’s care and concern never wavered. I would unhesitatingly recommend the home.

How likely would you be to recommend The Coombe House? Extremely Likely

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Average Rating:   4.7 out of 5

My great-grandmother has lived at The Coombe House for the past few years, she is in her 100th year. She enjoys her life at the home and is looking forward to her 100th Birthday! The staff are caring and compassionate, I have got to know them very well as I visit the home regularly; she is treated with the utmost dignity and respect and her wishes are always taken into consideration. The home is clean and tidy and in a lovely location; views from her bedroom window include beautiful hills and woods which she enjoys looking at - along with visiting birds on her bird feeder! The food is excellent and appetising, I have regularly had lunch or supper dining alone with her in their conservatory which overlooks the garden and woods beyond. I have also enjoyed going to social events, for example, their annual drinks party at Christmas with nibbles and sparkling wine and a bonfire night with fireworks and delicious snacks.

How likely would you be to recommend The Coombe House? Extremely Likely

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Average Rating:   5 out of 5

My grandmother has been at The Coombe House for 8 years, she has been extremely happy during that time. The staff are wonderful and she is very fond of them all, they are helpful and caring at all times. She enjoys her meals, I have often had lunch with her and agree that the food is delicious particularly their Sunday lunch with a glass of wine! The home is spotlessly clean and smells fresh. When I visit with my children and dog I am always greeted by staff with a smile and offered a cup of tea or coffee and homemade cake, which my children love! Nothing is ever too much trouble. Nanny says her room must be the best one in the house, it has an en-suite bathroom with a lovely view, she thinks coming to the home was an excellent decision. I am very happy to recommend The Coombe House to anyone considering the home for their elderly relatives.

How likely would you be to recommend The Coombe House? Extremely Likely

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Average Rating:   4.8 out of 5

The care my mother is receiving at The Coombe House is exceptional. The members of staff are all very professional while also being sensitive to the needs of each individual in their care.
My mother feels comfortable and secure there and enjoys the many activities that are provided.
The family are all made to feel very welcome when visiting and are always offered tea or coffee and cake. I have had lunch there on many occasions and the food is excellent.
The peace of mind I have knowing that Mum is being looked after as well as is possible and that she is happy is invaluable.

How likely would you be to recommend The Coombe House? Extremely Likely

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Average Rating:   5 out of 5

The home is in a pleasant, residential area with pleasant well kept gardens with shrubs and nearby trees. The staff obviously care for their residents. They know my mother well and their care for her could not be better. Visitors have sufficient parking and are welcomed by the staff with tea or coffee, biscuits and cake. Meals are varied, well presented and tasty. My mother has a room with her own furniture and ornaments which she finds comfortable and a private bathroom. There is also a well-furnished lounge and conservatory and garden furniture. My mother is very happy living there.

How likely would you be to recommend The Coombe House? Extremely Likely

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Average Rating:   4.9 out of 5

My in-laws went into Coombe House during the months of August/September 2015 and although they took a little time to adjust, they have been well cared for at the home. Although my Father-in-law passed away a couple of months ago, my Mother-in-law remains at the home and is now convalescing back there after a five to six-week stay in hospital.
We've found the management and staff at the home both very helpful and friendly and the place has a good family feel to it. My wife and I have visited the home on a regular basis over the past 14-15 months and have always felt welcomed, most times with a cup of tea or coffee, even when we've turned up at odd hours.

How likely would you be to recommend The Coombe House? Extremely Likely

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Average Rating:   4.9 out of 5

With mum needing more help than her "pop in" carers and my sister and I could provide, we visited a few homes of which The Coombe House was best by far. The overall appearance and feel and the way we were greeted and showed around made it the place we felt we would be happy for mum to be. Mum moved in February and with the help and support of the carers and hints and tips offered by the residents, mum's confidence and mobility soon started to improve, so much so she was going out in the garden on her own. (but under the watchful eye of the carers) something she hadn't been able to do for the last year or so in her own home. We visit mum most days and have got to know the staff well. We feel safe in the knowledge that mums care is in their hands as they obviously take great pride in the service they provide to the residents and the peace of mind my sister and I have is priceless.

How likely would you be to recommend The Coombe House? Extremely Likely

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Average Rating:   5 out of 5

My 96-year-old mother has been a resident of The Coombe House since May of this year. In August she developed a severe infection of shingles on her eye which resulted in a six-week stay in hospital. On discharge, my mother was barely weight bearing and had multiple skin tears on her legs as well as pressure sores on her buttocks but The Coombe House agreed to take her back and try to rehabilitate her. I cannot praise the staff more highly for their enthusiasm, dedication and skill. In the 3 weeks since discharge, they have achieved so much. I am always welcome and have often eaten there. The food is excellent. The home is friendly and provides many activities. The staff are also very well trained.

How likely would you be to recommend The Coombe House? Extremely Likely

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Average Rating:   4.7 out of 5

My mum came to Coombe House in April 2016 and settled well. The staff were friendly and considerate and encouraged her to participate in a range of activities which helped with her integration.

Unfortunately, in August she had shingles and ended up in the hospital for six weeks. The manager and staff of Coombe House were crucial to enabling her discharge from the hospital, even ordering an electric bed (she had fallen out of bed several times whilst in the hospital). The care since she has returned to the home has been superb and she has improved dramatically, including much-improved mobility.

I have no hesitation in recommending Coombe House to others.

How likely would you be to recommend The Coombe House? Extremely Likely

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Average Rating:   4.9 out of 5

Mum moved into The Coombe in June 2015, she struggled to cope following the loss of dad in November 2014. The Coombes has been so supporting for mum at a very difficult time. The staff are caring and empathetic and have good command of the English language. There are a range of activities that mum can get involved in and generally stays mentally active. She has re-started knitting after many years and colouring too! The home has a family feel and is run by a caring family.

How likely would you be to recommend The Coombe House? Extremely Likely

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Average Rating:   4.1 out of 5

The Coombe House is an amazingly caring home. My father came here a year ago in a poor state of health. He has just had his 101th birthday and is in great form, all due to the kindness, care and attention to detail of the staff here. The residents are treated like family and cared for with great love and professionalism.

How likely would you be to recommend The Coombe House? Extremely Likely

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Average Rating:   4.9 out of 5

The Coombe House is a small and very homely place with a very efficient but personal level of care. From cleaners to the management, everyone does their best in what are sometimes very trying and difficult situations. On a personal note, I visit my mum as often as possible and am always greeted with a smile and never been made to feel that I am in the way.

How likely would you be to recommend The Coombe House? Extremely Likely

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Average Rating:   4.8 out of 5

I have been in The Coombe House for seven years. I came when I was ninety years old. It was fortunate for me there was an empty room, as it is usually full. I am very happy and contented as I have my independence, but there is always some one to care for me if I need it. I have no washing or cooking or cleaning to do. A doctor comes around once a week or when necessary. Once a month we have Holy Communion in the lounge. Each afternoon there is entertainment. The meals are excellent and varied, also there are exercises three mornings a week. It is a warm and friendly place and I am very contented and happy.

How likely would you be to recommend The Coombe House? Extremely Likely

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Average Rating:   5 out of 5

The Coombe House maintains a very high standard in every respect. The proprietors have created a very homely and caring environment. Each resident is treated with great respect and their dignity is considered. The meals are of a high quality and always enjoyed. All the staff are very friendly and helpful, which creates a relaxed atmosphere.

How likely would you be to recommend The Coombe House? Extremely Likely

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Average Rating:   4.6 out of 5

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