Coombe House

The Coombe, Streatley, Reading RG8 9QL
Review Us
9.9 70 Reviews
  • Coombe House, Reading
Coombe House is an Outstanding-rated (CQC, March 2021), residential care home offering exceptional, person-centred care in a warm and homely environment. Set in the picturesque village of Streatley, near Reading and Newbury in Berkshire, the home benefits from excellent transport links to London and across the South of England. Family-owned since 1988, Coombe House combines extensive experience with a truly personal approach to care.

Both long-term residential care and short-term respite stays are available, supporting older adults to feel secure, valued, and at ease. A dedicated team - many with long-standing service - provides consistent, compassionate care, fostering trusted relationships and a sense of familiarity. Residents enjoy comfortable, well-furnished en suite rooms that can be personalised with individual furniture and even pets. Each room includes WiFi, TV points, and call bells for reassurance.

Facilities are thoughtfully designed to promote wellbeing and independence, including landscaped gardens, an on-site hair salon, daily activities, and group outings. Dining emphasises choice and comfort, with varied menus, protected mealtimes, and the option for in-room service.

Additional services include escorted appointments, hairdressing, podiatry, and dental care, complemented by a diverse programme of enrichment activities supporting everyday living.

Visits are warmly welcomed. Contact Coombe House to arrange a personalised tour and discover a caring, supportive community built on respect, comfort, and genuine connection.
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Care Provided by Coombe House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 24 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1550 – £1720
  • Self-Funded Residential Dementia Care: £1550 – £1720
  • RESPITE Self-Funded Residential Care: £1600 – £1720
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £1720
The price(s) shown are provided by the care home. Contact Coombe House for full pricing details and T&Cs.

Contact Coombe House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Coombe House to confirm what's included and get a personalised quote:

Good to Know

Owner

  • C Windebank and S Howard
  • Privately Owned

Person in Charge

  • Suzanne Howard (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 1

Room Information

  • Single Rooms (20)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (20)

Visiting

  • At any time

Parking

  • Plenty of parking space in the driveway

Coombe House Reviews (70)

9.9

Coombe House has a Review Score of 9.9 (9.930) out of 10, based on 23 reviews in the last 2 years.
Over all time Coombe House has 70 reviews.

Overall Experience
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Reviewer Connection to Coombe House
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Total of 70, showing 1-20
Review from J W (Daughter of Resident) published on 29 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so grateful that, after a lot of research, I found Coombe House. My mother has now lived there for nearly five years, and over that time I've come to realise just how special it really is.
From the moment you walk in, it feels like a home rather than an institution; warm, welcoming, and always
well cared for. Many of the team of carers have been there for years, which is extremely reassuring. They know my mother well - her personality, her needs, and what helps her feel comfortable and happy.
She is looked after with genuine kindness, respect, and good humour. The communication is also excellent, which gives me real peace of mind and makes me feel like we're all working together to care for her.
There came a point when I could no longer manage caring for my mother on my own, and finding Coombe House was a lifeline for both of us. I often recommend it to others and do so without any hesitation - it really is a wonderful place.
Reply from Suzanne Howard, Manager at Coombe HouseThank you so much for your lovely review and for taking the time to share your experience - we truly appreciate it. We're so pleased that your mother is doing well again; it is always a pleasure to care for her.
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Review from Toby M (Son of Resident) published on 29 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is a resident at Coombe House, Streatley, Berkshire. Recently, she had a debilitating bout of ill health, which could have been extremely serious. The staff and management acted in an exemplary manner, showing love, compassion and ensuring overall comfort on her slow road to recovery. I
can't praise their efforts highly enough, they have all been like an extension of our family.
Reply from Suzanne Howard, Manager at Coombe HouseThank you for taking the time to review Coombe House, it is much appreciated. Your mother is a pleasure to care for and we are so glad to see her up and about again!
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Review from Jo H (Daughter of Resident) published on 28 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so grateful to everyone at Coombe House who know and look after our mum so well. All the team are kind, caring, sympathetic and professional. They know her well and she is very fond of them. The food is great, there's always a cup of tea and home made cake and a welcome when you drop in.
The surroundings are very comfortable and spotless, mum's room is cosy and light, with her own things around her. Mum can no longer live independently, and we are so glad and fortunate that she has been able to live at Coombe - it is the very best that we could have hoped for.
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Review from John C (Son of Resident) published on 18 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everytime I visit Coombe House, from the moment I step in through the front door to the moment I leave, I find the whole experience thoroughly pleasurable. The staff are without exception, so friendly and welcoming. I never feel that I am in their way. Suzanne & Sarah, the management team are always
visible and approachable too. Mum, who is 95, has lived there for a year now. She regularly says how happy she is to live there and how friendly and kind all the staff are to her. Kindness is very important to Mum. The House is the perfect size, not too large, It feels very homely. There's a lovely comfortable lounge where everyone can socialise and a conservatory which overlooks the pretty garden and beyond that beautiful trees. Mum loves her bedroom, it's so bright and airy. We're really pleased that we found Coombe House, we know that Mum is cared for very well there, she is happy which makes us feel at ease.
Reply from Suzanne Howard, Manager at Coombe HouseThank you for taking the time to review us, it is much appreciated.
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Review from Gillian F (Daughter of Resident) published on 22 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly mother has been living at Coombe House for the last 6 months. There is a comforting sense of being able to trust in the many years of experience and caring integrity of the family-owners who lead the friendly and very capable staff-team. Alongside professionalism, there is warmth, sensitivity,
respect and good humour in abundance. It really is a lovely atmosphere with staff taking time to get to know residents as individuals and a feel of genuine care. Any health-care information is always well-communicated. My mother has thrived in this atmosphere, and I've found I can relax knowing she is safe and cared for in this way. The house itself is a lovely welcoming building with comfortable living room and conservatory that essentially feel like being in a large family home. The garden and walk-around pathway are very attractive and enable residents to be 'in Nature'. I always feel welcomed, have been offered many cups of tea and delicious home-made cake and it is a joy to visit!
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Review from Ann C (Daughter of Resident) published on 6 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been resident at Coombe House in Streatley for 9 months now and is happy and settled. She will be 95 next month. Naturally, she is becoming frail with the passing time, needing medication twice daily. It is a great relief to us to know she is very well cared for in such a comfortable,
hospitable home. She settled into Coombe House fast, where all staff display a lovely, kind, dignified manner towards the residents. The conservatory is a year-round, light-filled space with views of the pretty garden, while other rooms are comfy and large for activities. The general standard of care and attention to detail is extremely high, while the food is clearly excellent, filling the house with enticing aromas all day long! My mother frequently tells us how happy she is there, and we see for ourselves how very kind and helpful the staff are. It was a great relief as she was unable to live alone safely, even though she walks unaided. She has new friends and has a new lease of life.
Reply from Suzanne Howard, Manager at Coombe HouseThank you for your lovely review, your time in writing it is much appreciated.
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Review from Susan T (Daughter of Resident) published on 5 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My very elderly mother has now been at Coombe House for nineteen months. Recently she moved into a downstairs room with its own garden where she enjoyed sitting outside in the summer months. She has become increasingly frail and is now completely reliant on the care staff who look her after with respect
and thoughtfulness. Her changing medication is managed very professionally , with the staff always asking Mum how she is. The staff anticipate her needs with cheerfulness and good humour which makes her smile and respond to them: they know her very well, she is surrounded by very caring , friendly staff. She is always saying how content and comfortable she is there. I am in awe of the excellent food provided to the residents and the cakes and biscuits we are offered when we visit almost daily. Overall I do not believe that my mother could be looked after better elsewhere: she is fortunate to be at Coombe House at this final stage in her life.
Reply from Suzanne Howard, Manager at Coombe HouseThank you so much for your lovely review, your time taken to complete this for us is much appreciated.
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Review from Anne M (Daughter-in-law of Resident) published on 3 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
There is always a warm welcome at Coombe House. Even when you arrive at this beautiful house you can admire the care taken in its pretty grounds. We are delighted with the way our mother has settled in and often says how fortunate she is to be here. She loves her spacious and attractive room but spends
most of her time socialising downstairs in the comfortable sitting room and conservatory. The staff are brilliant, committed to making this a home from home with a very caring atmosphere. Lovely freshly cooked food is also much enjoyed. Thank you!
Reply from Suzanne Howard, Manager at Coombe HouseThank you for taking the time to review us, it is much appreciated.
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Review from Y H (Daughter of Resident) published on 26 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident for over 4 years and has been well cared for from the start. Coombe House is a small, friendly and professional home where residents are known as individuals and cared for respectfully by an amazing staff team.
My mother's overall health and well being would not be as
good as it is, if she had been cared for in her own home. She always speaks highly of the excellent home made meals and enjoys the activities provided, which include quizzes, crafts, Scrabble and Canasta, to name a few.
This is an ideal home, which manages to feel like a home as opposed to an institution, while still providing tip top care.
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Review from Helen D (Friend of Resident) published on 18 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been visiting two Coombe House residents regularly for about 12 months since they arrived following a bad experience in a previous care home. I always receive a warm welcome (and tea and home made cake)
I have been struck by the dedication and compassion of the owners and all members of staff,
each prepared to go that extra mile.
Notably staff turnover is extremely low. Staff know the residents and visitors well. It is clear that all residents are happy, settled and enjoy the comfort of their surroundings' and the activities provided.


This care home has been run by the same local family for decades and has had an excellent local reputation throughout the many years I have lived in the village.
It is clear upon walking in and speaking to staff, family and friends this is a very special place. There is little need for elaborate marketing here, management time is invested in delivering quality care.
I would not hesitate to recommend this lovely care home on every level.

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Review from Andrew N (Son of Resident) published on 26 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We visited many care homes before deciding which one was best for my 93 year old mother, who didnt want to.lose her independence. She now views Coombe House as her home and is poving life there.
The clue is in the word "Care", and this was the stand out establishment we visited, where "Care" was clearly
a priority.
The management are fantastic and the staff are amazing.
I have no.hesitation in recommending Coombe House to anyone
Reply from Bernadette Cromwell, Marketing consultant at Coombe HouseThank you for your wonderful review.Your feedback means a lot us and inspires our team to keep delivering the exceptional care we're known for every day.
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Review from Yvette G (Daughter of Resident) published on 11 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father spent 7 months in Coombe House before passing away in May 25.
I was very impressed with the quality of care that I witnessed. Every staff member showed dignity and respect to the residents and always had time for the relatives too. Many staff had been working there for years. The home was
spotlessly clean and the food was excellent.
Coombe House has a wonderful balance of being very welcoming, friendly, and homely as well as being professional. The management are approachable and listen well, they also take appropriate action if necessary as well as exercising common sense. It is obvious that the overarching aim is to truly care for both residents and relatives and to keep everyone safe.
As my father approached end of life, the experience of the management and staff was second to none. Everything was in place to make his final days comfortable. The care and compassion shown to him and to our family brought us great comfort. It will never be forgotten. An excellent care home.
Reply from Suzanne Howard, Manager at Coombe HouseThank you for your lovely words. Your father was a pleasure to look after, always polite and appreciative of our care - he was a real gentleman & shall be missed by us all.
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Review from A H (Son of Resident) published on 7 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Coombe House provided excellent care for my father. The staff are very experienced and, almost without exception, have worked there for a long time; they are very kind and compassionate and always aim to provide great care for the resident in a dignified and polite way.


My father spoke very highly

of the quality of care and food he was given. He felt very comfortable in Coombe House.
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Review from A L (Daughter of Resident) published on 26 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After looking at several care home for mum from the large modern to the more traditional, Mum felt most comfort with the atmosphere at Coombe House. It is small enough to be homely with the staff having time to spend with the residents. Mum often says "they are all very kind". She is happy there and
I feel comfortable knowing she is well cared for.
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Review from C E (Son of Resident) published on 16 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Coombe House provides my mother with very good care. The staff make sure they she has all the support she needs and they do this in a way that my mother enjoys - with kindness and, when appropriate, with humour. The staff are very experienced. Many have worked there for a long while. This has engendered
a really positive culture.
Coombe House feels like home to my mum. It is a lovely house with a beautiful outlook and super staff.
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Review from Philippa C (Daughter of Resident) published on 11 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Coombe House in November 2024. The staff and owners are very friendly and helpful and made my mother's move seemless. She settled in very well helped by the warmth and professionalism of all involved. The care home feels like my mother's home and she is very happy there. The food
is excellent . The activities are appropriate to the residents. What more can I say except I feel total peace of mind that my mother is being looked after really well and I dont have to worry about her.
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Review from Catherine W (Daughter of Resident) published on 5 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so very happy with mum's progress and happiness since moving to Coombe House 8 months ago. It really is an exceptional home with superb standards. We feel very lucky and safe knowing she is well cared for and stimulated each day with activities, friendship, laughter and excellent food!! What
more can a family ask for to give peace of mind. Thank you Coombe House staff and management. We value your efforts.
Reply from Suzanne Howard, Manager at Coombe HouseThank you so much for your review and lovely words, it is much appreciated. We are so pleased that your mother is doing so well!
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Review from Jim C (Son of Resident) published on 17 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is very well looked after and she tells me that the food is excellent. Her room is always clean and tidy as is the rest of the care home and her clothes are regularly laundered. I have found the staff at Coombe House to be very kind, friendly, and helpful. They are experienced and are able to
look after Mum very well and I have no concerns about the standard of care. I am happy to recommend Coombe House as a residential care home.
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Review from Ian M (Son of Resident) published on 12 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
By August 2023, it was no longer tenable for our 105-year-old mother to remain in her own home. Assisted by a family member, who is a well-informed psychiatric nurse, we reconnoitered several care homes in the Thames Valley region with good or outstanding CQC ratings. The homes we visited ranged from
hotel-standard facilities and decor to small-scale homeliness. Our principal criteria were excellent person-centred care, safety, and cleanliness. Coombe House was our first choice. We were struck by its family-orientated ethos, which has been instilled by its owners in all the staff, who could not be kinder and more caring. The home has character. Our mother is not left isolated in her own room (which is always spotless). She is dressed well each day and brought to the communal living space, where residents are gently encouraged to socialise. Our mother is now 106, fully settled in and content. We had high expectations and Coombe House has exceeded them.
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Review from Arthur R (Brother of Resident) published on 29 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister moved into Coombe House six years ago after becoming extremely ill and unable to look after herself. She has received superb care and is now nearly 95. She regards Coombe House as her home - and the staff and Coombe House have become part of her family. All the staff without exception are
extremely kind and caring, as are the managers. The activities they provide keep her as mentally alert and physically fit as possible. She is very musical and has been delighted to be able to play Coombe House's piano, which she says has a good tone. Her short-term memory has become bad and she has always been a great worrier. The managers and staff cope with this magnificently. She has recently changed her room to one that is smaller but in many ways more attractive. - and she is happy there. We are thankful that she is able to stay at Coombe House - hopefully for the rest of her life. Thank you again, Coombe House, for the love and care you give her.
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Current Review Score: 9.9 (9.930)

Overview of Review Score

The Review Score of 9.9 (9.930) out of 10 for Coombe House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.930 for Coombe House is calculated as follows: ( (254 Excellents x 5) + (19 Goods x 4) ) ÷ 273 Ratings = 4.93
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Coombe House is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Jul 2018

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (5)

Suzanne

Suzanne Howard

Job Title: Registered Home Manager Joined: 1998

Suzanne, the Home Manager at Coombe House, is dedicated to fostering an environment where peace, privacy, and independence are paramount. She ensures that each resident enjoys a nurturing atmosphere, living as independently as possible with the utmost respect and sensitivity. With a compassionate and personalized approach, Suzanne leads a committed team that recognizes and supports the unique needs and abilities of every individual. Her unwavering dedication, which enhances the comfort, dignity, and quality of life for all residents, has also earned Coombe House an Outstanding rating by the CQC.

Sarah

Sarah Windebank

Job Title: Deputy Manager Joined: 2003

Sarah joined the Coombe House partnership in 2003, bringing with her qualifications in alternative therapies and a deep appreciation for holistic care. Her commitment to enhancing elderly care led her to further training, completing a Level 5 Diploma in Leadership for Health and Social Care.


In her spare time, Sarah enjoys walking her Jack Russell dog, a beloved regular visitor and residents' favourite at Coombe House. Her holistic approach and leadership in care ensure that every resident receives compassionate and comprehensive attention tailored to their individual needs.

Marian

Marian Windebank

Job Title: Registered Provider of Care Joined: 1988

Marian, a co-founder of Coombe House, has been dedicated to providing exceptional care since 1988. A trained nurse with a BSc in Gerontology from Oxford, Marian's expertise and compassion have been instrumental in shaping the home's warm and welcoming environment. Her commitment to ensuring residents live as independently and fulfilled as possible and are treated with respect and sensitivity.


Marian's continued involvement reflects her unwavering dedication to the well-being of the residents.

Aisha

Aisha Small

Job Title: Care Coordinator Joined: 2023

Aisha joined Coombe House in 2023, bringing with her over 10 years of experience in caring for older people. As our Care Coordinator, she oversees the home's Medication Management and is currently pursuing her Level 5 Diploma in Health & Social Care. Known for her calm manner in crisis situations, Aisha’s expertise and genuine compassion make her a favourite among residents. She is committed to ensuring that every resident is treated with respect and sensitivity, tailored to their individual care needs and abilities. Aisha’s exceptional skills and warm approach truly enhance the quality of care at Coombe House.

Ann

Ann Pitcher

Job Title: Senior Health Care Assistant Joined: 2022

Ann joined Coombe House in 2022 having worked in the care industry for over two decades. As a Senior Health Care Assistant, she has the responsibility for overseeing the personal care of our residents daily ensuring our residents lead a safe, happy, and comfortable life in our lovely residential home. Ann is also our Activities Coordinator, Hydration Champion and point of contact for families and friends of our residents. Her role is dynamic, each day bringing new challenges and opportunities to demonstrate compassion and empathy for all our residents' needs.

Frequently Asked Questions about Coombe House

What types of Care is Coombe House registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Coombe House have?

There are 20 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Coombe House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Coombe House to the centre of Reading?

9.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Coombe House to verify any information. View our terms and conditions. Coombe House has an Enhanced Service - more info.