Submit a Review for New Bradley Hall
Compton Drive, Off Steam Road, Kingswinford, DY6 9NS
View full details of New Bradley HallLatest Reviews for New Bradley Hall
12 January 2026
I would like to thank everyone at New Bradley Hall for taking care of my grandad.
Everyone was always so kind and supportive and always with a smile. Nothing was ever to much trouble for anyone. When he was able to, grandad loved having a chat with the staff, talking about days gone by and a laugh
and a joke he felt part of their family.
As his health declined they made sure he was always included with anything that was going on even though it was difficult for him to communicate. He could still watch and listen with a smile on his face.
Visiting was never a problem either in his lovely clean room overlooking the entrance or in the lounge with other residents, where there was always something going on.
Grandad had been in a much smaller home prior to New Bradley Hall and only moved due to needing extra support, he was very sad to leave that home and worried a larger home would not be as good or personal. It didn't take long to find out how good New Bradley Hall was.
12 January 2026
very supportive care by professional caring staff, nothing too much trouble, treated with dignity and respect, allowing him to maintain his independence as far as circumstances will allow and maintaining his interest in his hobbies
30 December 2025
My father in law had excellent care from New Bradley Hall from the day he arrived right up until his passing in October. Nothing at all was too much trouble for any member of staff whether it was a senior, a carer, or the special ladies who cleaned his room and put his clothes away for him.
Everybody could not have made him anymore comfortable, always with a smile and time for a conversation.
When we arrived on his first day and he was taken to his room, I will never forget the look on his face when he saw that he had his own small bathroom, to him that was luxury.
As his health declined and he was unable to get about himself, he was still included in everything that went on either in the main lounge or being taken in a wheelchair to their cinema room or other function rooms for the family quiz nights or other gatherings.
He was included in everything that went on, that was down to all the staff being so special, and making him feel special.
Thank you so much New Bradley Hall XXX
22 December 2025
I just want to say how grateful I am for the wonderful care my father receives at this home. The staff are incredibly kind, friendly, and patient - you can really tell they care about the residents. It means so much to know he's surrounded by people who look after him with genuine warmth.
The care
itself is excellent. The team always takes the time to make sure he's comfortable and happy, and they do it all with such compassion.
The rooms are lovely - bright, clean, and welcoming - and the whole place is kept spotless. It really feels like a safe, comforting environment.
I would happily and confidently recommend this care home to anyone. Knowing my father is being so well cared for brings me so much comfort, and I'm truly thankful for everything the staff do.
08 December 2025
On visiting the care home to look around we were welcomed warmly and given a tour. NBH is quite large but felt homely and all the residents appeared well cared for. I worked for the NHS for 37 years and wanted the best care for my mother. The managers were very accommodating in agreeing to Mom going
earlier than planned due to a deterioration in her health. From the moment we stepped through the door we could tell that we had chosen the right place. All staff introduced themselves and were very friendly. We had contact with managers, reception staff, the maintenance man, housekeepers and carers. All had the same exemplary attitude in wanting to give the best care for Mom. The rooms are well appointed and there are plenty of activities going on. Staff ensured that Mom's safety was maintained at all times (as she was prone to falls). Unfortunately Mom was only there for a few weeks but I would not hesitate in recommending NBH to others looking for an excellent care home.
25 July 2025
My husband is in his third year in New Bradley Hall and during my very regular visits I see nothing but care, empathy, dignity and dedication towards the residents from all staff. It's lovely to see the strong bonds between them.
It is a welcoming place to visit with an uplifting atmosphere,
all visitors are greeted with smiles from staff, starting with the Receptionists and I feel part of the NBH family.
No one wants their loved ones in care but knowing how well my husband is cared for and treated at NBH makes it easier to bear.
Thank You All.
11 July 2025
Dad has been a resident at New Bradley Hall for 4 years now and I cannot speak highly enough about the staff who work there. I always know he is in safe hands which gives me great comfort, they are caring and professional and nothing is too much trouble for them. The staff are patient, supportive
and empathetic so I wouldn't want him to be anywhere else.
10 July 2025
A welcoming and homely environment, compassionate, caring, attentive staff, with a focus on residents individual needs and well being. Staff understand residents, maintaining dignity with personal care, health care and dietary needs are met with attention and sensitivity. The home is clean, well
maintained and safety measures are always in place to protect residents. Staff not only support residents but family and friends too, they are always willing to answer questions and provide updates.
10 July 2025
My Brother has been a resident for almost 2 years now. He receives first class help and assistance including his medical requirements. If there is a local cre home better than this one I would like to hear about it.
10 July 2025
Very happy for the care my brother is receiving at New Bradley Hall.
Receives good care given with dignity and care.
Always keeping me up dated if there is any problems with my brother.
Look after his welfare besides just the care.
10 July 2025
My Mum continues to be beautifuly looked after at New Bradley Hall.
The love and care she receives is heartwarming as is the care offered to all the residents which I see first hand whilst visiting.
They know everyone's little ways and preferences.
I could not be more pleased with my Mums care.
10 July 2025
The staff at the home are kind, attentive and thoughtful and offer excellent care to the residents. The spaces are always very clean and the team communicates well with my Mom and our family. When you visit the home you are aware of the courteous way the staff talk to the residents.
09 July 2025
No complaints at all about the care the team on top floor are great although dad's expensive Sanex shower gel we've been advised to get disappears very quickly in the night day staff aware and I've started locking it away. I was concerned about the cleaner last week on her hands and knees cleaning
the carpet on the hottest day of the year, she looked like she would pass out i'm sure it was her choice to do it, I'm just hoping it was! Since the lady has taken over entertainment residents are going out a lot more and doing more stuff in house as well. I think she particularly deserves a special mention although as a carer she was always one of the best. The herb garden is a lovely addition and I try to water them when I'm there all the work in the garden is an improvement, just a shame there's never anyone using it only us!! I cant give 5s below for a lot of things as not there sorry for a lot of it.The girls should be praised for working extra shifts due to sickness/staff shortages.
09 July 2025
Dad has now been in New Bradley Hall for over 18months. All I can say the care he is given by all the staff is amazing and professional. As a family it makes it slightly easier knowing he is safe and well cared for. The staff keep us informed if they have any concerns and we can speak to them if we
have concerns. They not only care for the resident but for the family as well. Last month he went to the Armed Forces Day at Himley Hall and thoroughly enjoyed himself. Thanks to all the staff who took the residents and all the effort they put in to organise the trip.
09 July 2025
My mother moved into New Bradley in January 2025 and settled straight away after a horrible experience in another care home. Every single member of staff is fantastic and everyone says hello and friendly. The rooms are great and spacious and cleaned daily. They have great events on regularly and
genuinely care about the residents. The food is varied and nutritious for residents. I couldnt rate this home high enough - exceptional. Thank you for caring for my mother.
09 July 2025
My mother has been residing at New Bradley Hall for several years, during this time the care she's received has been exceptional, all her needs have been met and her family's expectations have been surpassed giving great piece of mind to all.
13 March 2025
My husband become a resident in February 2024. He has received the best care ever, by a dedicated, professional team of carers. One of the hardest things I have ever done in my life was to leave him in Bradley Hall but, from day one he has been comfortable and extremely well cared for. The staff
have kept me informed of any change in his behaviour or medication. The home is always spotlessly clean and his own room is comfortable and welcoming. He is always clean and his clothes carefully chosen to look smart.
03 March 2025
My Mom was admitted to New Bradley Hall in January after being on the waiting list for a while. Placing a loved one in care is one of the toughest decisions anyone can make. The Management and team at New Bradley Hall were extremely supportive and nothing was too much trouble.
The staff are always
polite, friendly, caring and totally committed to the residents. Mom is settling into the home and each day gets a little easier for us as a family knowing she is looked after, safe and cared for by a wonderful team.
23 January 2025
My mom moved in August 2024.
I find the home spotlessly clean, staff are very efficient and they are very kind. She's unsteady on her feet and all care is taken to prevent her falling and if she does, she's picked up, checked over and if necessary an ambulance is called. I rest better because I
know she is well looked after. They have plenty of activities and at Christmas, she was taken out to lunch a couple of times.
People are treated with dignity and respect. I feel we were lucky to get her a place here.
26 June 2024
My wife has now been in the home for 5.5 years during which time she has gradually deteriorated with Alzheimer's. She is treated with the utmost dignity by all the carers whom she loves although not able to communicate with verbally. She is kept spotlessly clean and also fed her liquidised meals by
them. I am well looked after when I visit and am kept informed if she has any slight change in health or medication. I can well recommend this home to anyone who is trying to find a home for loved ones.
Latest Reviews for New Bradley Hall
12 January 2026
I would like to thank everyone at New Bradley Hall for taking care of my grandad.
Everyone was always so kind and supportive and always with a smile. Nothing was ever to much trouble for anyone. When he was able to, grandad loved having a chat with the staff, talking about days gone by and a laugh
and a joke he felt part of their family.
As his health declined they made sure he was always included with anything that was going on even though it was difficult for him to communicate. He could still watch and listen with a smile on his face.
Visiting was never a problem either in his lovely clean room overlooking the entrance or in the lounge with other residents, where there was always something going on.
Grandad had been in a much smaller home prior to New Bradley Hall and only moved due to needing extra support, he was very sad to leave that home and worried a larger home would not be as good or personal. It didn't take long to find out how good New Bradley Hall was.
12 January 2026
very supportive care by professional caring staff, nothing too much trouble, treated with dignity and respect, allowing him to maintain his independence as far as circumstances will allow and maintaining his interest in his hobbies
30 December 2025
My father in law had excellent care from New Bradley Hall from the day he arrived right up until his passing in October. Nothing at all was too much trouble for any member of staff whether it was a senior, a carer, or the special ladies who cleaned his room and put his clothes away for him.
Everybody could not have made him anymore comfortable, always with a smile and time for a conversation.
When we arrived on his first day and he was taken to his room, I will never forget the look on his face when he saw that he had his own small bathroom, to him that was luxury.
As his health declined and he was unable to get about himself, he was still included in everything that went on either in the main lounge or being taken in a wheelchair to their cinema room or other function rooms for the family quiz nights or other gatherings.
He was included in everything that went on, that was down to all the staff being so special, and making him feel special.
Thank you so much New Bradley Hall XXX
22 December 2025
I just want to say how grateful I am for the wonderful care my father receives at this home. The staff are incredibly kind, friendly, and patient - you can really tell they care about the residents. It means so much to know he's surrounded by people who look after him with genuine warmth.
The care
itself is excellent. The team always takes the time to make sure he's comfortable and happy, and they do it all with such compassion.
The rooms are lovely - bright, clean, and welcoming - and the whole place is kept spotless. It really feels like a safe, comforting environment.
I would happily and confidently recommend this care home to anyone. Knowing my father is being so well cared for brings me so much comfort, and I'm truly thankful for everything the staff do.
08 December 2025
On visiting the care home to look around we were welcomed warmly and given a tour. NBH is quite large but felt homely and all the residents appeared well cared for. I worked for the NHS for 37 years and wanted the best care for my mother. The managers were very accommodating in agreeing to Mom going
earlier than planned due to a deterioration in her health. From the moment we stepped through the door we could tell that we had chosen the right place. All staff introduced themselves and were very friendly. We had contact with managers, reception staff, the maintenance man, housekeepers and carers. All had the same exemplary attitude in wanting to give the best care for Mom. The rooms are well appointed and there are plenty of activities going on. Staff ensured that Mom's safety was maintained at all times (as she was prone to falls). Unfortunately Mom was only there for a few weeks but I would not hesitate in recommending NBH to others looking for an excellent care home.
25 July 2025
My husband is in his third year in New Bradley Hall and during my very regular visits I see nothing but care, empathy, dignity and dedication towards the residents from all staff. It's lovely to see the strong bonds between them.
It is a welcoming place to visit with an uplifting atmosphere,
all visitors are greeted with smiles from staff, starting with the Receptionists and I feel part of the NBH family.
No one wants their loved ones in care but knowing how well my husband is cared for and treated at NBH makes it easier to bear.
Thank You All.
11 July 2025
Dad has been a resident at New Bradley Hall for 4 years now and I cannot speak highly enough about the staff who work there. I always know he is in safe hands which gives me great comfort, they are caring and professional and nothing is too much trouble for them. The staff are patient, supportive
and empathetic so I wouldn't want him to be anywhere else.
10 July 2025
A welcoming and homely environment, compassionate, caring, attentive staff, with a focus on residents individual needs and well being. Staff understand residents, maintaining dignity with personal care, health care and dietary needs are met with attention and sensitivity. The home is clean, well
maintained and safety measures are always in place to protect residents. Staff not only support residents but family and friends too, they are always willing to answer questions and provide updates.
10 July 2025
My Brother has been a resident for almost 2 years now. He receives first class help and assistance including his medical requirements. If there is a local cre home better than this one I would like to hear about it.
10 July 2025
Very happy for the care my brother is receiving at New Bradley Hall.
Receives good care given with dignity and care.
Always keeping me up dated if there is any problems with my brother.
Look after his welfare besides just the care.
10 July 2025
My Mum continues to be beautifuly looked after at New Bradley Hall.
The love and care she receives is heartwarming as is the care offered to all the residents which I see first hand whilst visiting.
They know everyone's little ways and preferences.
I could not be more pleased with my Mums care.
10 July 2025
The staff at the home are kind, attentive and thoughtful and offer excellent care to the residents. The spaces are always very clean and the team communicates well with my Mom and our family. When you visit the home you are aware of the courteous way the staff talk to the residents.
09 July 2025
No complaints at all about the care the team on top floor are great although dad's expensive Sanex shower gel we've been advised to get disappears very quickly in the night day staff aware and I've started locking it away. I was concerned about the cleaner last week on her hands and knees cleaning
the carpet on the hottest day of the year, she looked like she would pass out i'm sure it was her choice to do it, I'm just hoping it was! Since the lady has taken over entertainment residents are going out a lot more and doing more stuff in house as well. I think she particularly deserves a special mention although as a carer she was always one of the best. The herb garden is a lovely addition and I try to water them when I'm there all the work in the garden is an improvement, just a shame there's never anyone using it only us!! I cant give 5s below for a lot of things as not there sorry for a lot of it.The girls should be praised for working extra shifts due to sickness/staff shortages.
09 July 2025
Dad has now been in New Bradley Hall for over 18months. All I can say the care he is given by all the staff is amazing and professional. As a family it makes it slightly easier knowing he is safe and well cared for. The staff keep us informed if they have any concerns and we can speak to them if we
have concerns. They not only care for the resident but for the family as well. Last month he went to the Armed Forces Day at Himley Hall and thoroughly enjoyed himself. Thanks to all the staff who took the residents and all the effort they put in to organise the trip.
09 July 2025
My mother moved into New Bradley in January 2025 and settled straight away after a horrible experience in another care home. Every single member of staff is fantastic and everyone says hello and friendly. The rooms are great and spacious and cleaned daily. They have great events on regularly and
genuinely care about the residents. The food is varied and nutritious for residents. I couldnt rate this home high enough - exceptional. Thank you for caring for my mother.
09 July 2025
My mother has been residing at New Bradley Hall for several years, during this time the care she's received has been exceptional, all her needs have been met and her family's expectations have been surpassed giving great piece of mind to all.
13 March 2025
My husband become a resident in February 2024. He has received the best care ever, by a dedicated, professional team of carers. One of the hardest things I have ever done in my life was to leave him in Bradley Hall but, from day one he has been comfortable and extremely well cared for. The staff
have kept me informed of any change in his behaviour or medication. The home is always spotlessly clean and his own room is comfortable and welcoming. He is always clean and his clothes carefully chosen to look smart.
03 March 2025
My Mom was admitted to New Bradley Hall in January after being on the waiting list for a while. Placing a loved one in care is one of the toughest decisions anyone can make. The Management and team at New Bradley Hall were extremely supportive and nothing was too much trouble.
The staff are always
polite, friendly, caring and totally committed to the residents. Mom is settling into the home and each day gets a little easier for us as a family knowing she is looked after, safe and cared for by a wonderful team.
23 January 2025
My mom moved in August 2024.
I find the home spotlessly clean, staff are very efficient and they are very kind. She's unsteady on her feet and all care is taken to prevent her falling and if she does, she's picked up, checked over and if necessary an ambulance is called. I rest better because I
know she is well looked after. They have plenty of activities and at Christmas, she was taken out to lunch a couple of times.
People are treated with dignity and respect. I feel we were lucky to get her a place here.
26 June 2024
My wife has now been in the home for 5.5 years during which time she has gradually deteriorated with Alzheimer's. She is treated with the utmost dignity by all the carers whom she loves although not able to communicate with verbally. She is kept spotlessly clean and also fed her liquidised meals by
them. I am well looked after when I visit and am kept informed if she has any slight change in health or medication. I can well recommend this home to anyone who is trying to find a home for loved ones.