Submit a Review for Ponteland Manor
Thornhill Road, Ponteland, Newcastle upon Tyne, NE20 9PZ
View full details of Ponteland ManorLatest Reviews for Ponteland Manor
22 December 2025
My mum was a resident with nursing care at Ponteland Manor for 5 years. She arrived from another local care home in a neglected state, very unwell and we didn't think she would survive. However, the nursing care, love and compassion shown to my mum from the start at Ponteland was outstanding.
Every
member of the team showed these qualities throughout, including the carers, nurses, catering, cleaners, manager and reception. They treated her with great respect, dignity and as part of their family. It didn't matter which job their description was, they all acted as carers to each individual resident. They would join in on activities and had many interesting conversations with the residents, when mum passed everything was made as dignified, understanding a easy for the relatives, offering a shoulder to cry on. I was very touched by the words of condolences and comfort given by the staff. A very long thank you to each and individual member of the team for helping mum and our family throughout this difficult time.
21 November 2025
The empathy and care of the management and staff is beyond exceptional. Their knowledge and experience are exactly what every relative and resident would wish for when choosing care, and the attention given to the small details is wonderful. The house feels warm and friendly, the staff are highly
approachable. This is everything care should be.
05 November 2025
It's a pleasure to into The Manor. They are all so friendly and helpful, nothing seems a bother.
29 October 2025
Staff amazing and management brilliant. They all go above and beyond. Could never thank them enough.
19 September 2025
Ponteland Manor provides my mum with first class care for all her needs. The staff are diligent, hard working, and always attentive. They are exceptionally friendly and answer any arising questions I might have. The food provided is of a very high standard and nutritional (suited to an individuals
needs) the programme of activities included on a daily basis is extremely well managed and thought out. The home is impeccably clean, tidy and maintained. Overall it is obvious to see that the care home has a strong management team, is well organised with amazing staff who truly care about the residents experiences.
26 June 2025
We were worried about placing mum in a care home but after visiting there was no need to worry. Nothing was out of bounds, hidden and no questions unanswered.
The level of care my mum received at Ponteland Manor was exceptional. C
The hard work your team does is so evident and shows with their
interactions with residents and colleagues alike. My mum also said on numerous occasions how grateful she was to everyone.
I can't thank everyone enough for everything when the end came. You were all absolutely amazing.
03 June 2025
Ponteland Manor is an extremely caring, friendly, and well run home. The activities are led by a very creative and enthusiastic team, however their ambitions are sometimes limited by the facilities, such is the success of the events they arrange. Wheelchairs do take up a lot of space!! However the
manor provides a very valuable, welcoming and happy experience for my family and myself at this time in our lives, and I am so grateful.
27 May 2025
My Mum has been a resident of Ponteland Manor for over 5 years & she is thoroughly happy there. The relief of knowing my Mum is completely safe & so well looked after in my absence is priceless. The staff are all lovely & nothing is too much trouble. There's a really comfortable & friendly feeling
around the home which makes residents & relatives feel very welcome. I can't recommend it highly enough!
30 April 2025
Mam has been a resident of Ponteland Manor for 6 month, the care she receives is fantastic, all the staff are very professional and experienced.
I live over 200 mile away and unfortunately can only get up to visit mam every 6-8 weeks, however, I call every morning to see how she is, and always
speak to a senior member of staff which is very reassuring. I check in on Facebook every evening and it is great to see photos & videos of mam getting involved in the varied and well organised activities & games (she still loves her bingo).
I highly recommend Ponteland Manor, it has an extremely friendly atmosphere with first rate carers & nursing staff.
24 April 2025
Wanting a short spell of respite care, along with family members we checked several local care homes by reading their brochure or visiting. Having chosen Ponteland Manor. The first thing to impress me was not only by the end of my first day, the staff all knew my name but also had a good idea of my
likes and dislikes. Senior staff were out and about daily, very very approachable, problems were quickly resolved. The fact that after my period of respite care and having seen Ponteland Manor from the inside I converted to resident care is a strong indication of my happyness to be living here.
19 April 2025
I have been very happy as a resident of Ponteland Manor. The staff are wonderful and caring. We have such a wide variety of activities to join in every day, you cannot feel lonely.
The manager is full of life.
The food is fantastic with loads of choice served in a beautiful dining room.
16 April 2025
Myself and my family are delighted with the care my mother is receiving at this care home. She is happy, well cared for and supported in all her needs. She joins in almost all activities and is therefore stimulated. Clinical staff are attentive and ensure that all issues are dealt with promptly and
discussed with me immediately. I highly recommend this place. The manager and key staff are a delight.
14 April 2025
Friendly, happy and caring staff. The home is very comfortable bright and cheery. Great entertainment and the staff try every way possible to get my husband involved! My husband has taken time to settle in but he now feels a lot happier and comfortable with the surroundings.
14 April 2025
Mam has been a resident at Ponteland Manor since Oct 24. She settled well being made very welcome by Manager, all the staff & residents. Just after her move she was diagnosed with Alzheimer's. The staff have all been fantastic with not only Mam but also the family, coming to terms with and
understanding the illness. They have shown such patience and empathy at all times, even when mams illness has proved to be very challenging and difficult., The care staff look after residents as if they were family, it is so reassuring to know your loved ones is being cared for and looked after by a team who truly care. The activities team are also brilliant, they take the time to get to know each resident individually and also their capabilities, encouraging them daily to take part and participate in their extensive daily program. There is a lovely atmosphere, and everyone including senior staff (who are all lovely) make time to chat/update/reassure you when visiting.
11 April 2025
My mam has been living at Ponteland Manor for 3 years now & I am happy with the care she receives,it's the little touches that make such a difference , staff making time to stop for a chat or showing an interest in her craftwork.The links to the community are great , even I enjoy the group trips to
the social club where it's nice to meet Mam's friends & have a coffee with them.Because of reduced mobility it's great that mam has access to a brilliant hairdresser & podiatrist.
10 April 2025
Very happy with the care provided for my mother. Staff are attentive and caring. Rooms bright and facilities welcoming. Good food, standard of care and excellent range of activities. Would highly recommend.
03 April 2025
Always welcoming and friendly at Ponteland Manor. Staff work hard and are very informative and helpful. One member of staff always makes time to discuss Grandfather's updates while also running and managing a fantastic care home.
30 January 2025
My mum has been a resident at Ponteland Manor since September 2022. We are absolutely delighted with the outstanding care she receives. The staff are all so very kind, caring, compassionate and respectful. They treat Mum with great dignity and they really do care about her. They are all so
professional and I feel totally confident in her management. Her room is beautiful and she is very happy and comfortable. There are so many wonderful activities that she can join in with and there is always something interesting happening. The home is so well managed and I would recommend it wholeheartedly.
14 June 2024
It means the absolute world to know that our family member is so well cared for - the staff are genuinely all so wonderful and really go the extra mile. Ponteland Manor is always absolutely spotless and so well maintained - there's a really lovely atmosphere there which makes visiting a real joy.
16 May 2024
My mother is a long-serving resident. Over the years her care has been consistently good with real care being shown to her. The home communicates clearly and promptly and are very open about my mother's situation.
Latest Reviews for Ponteland Manor
22 December 2025
My mum was a resident with nursing care at Ponteland Manor for 5 years. She arrived from another local care home in a neglected state, very unwell and we didn't think she would survive. However, the nursing care, love and compassion shown to my mum from the start at Ponteland was outstanding.
Every
member of the team showed these qualities throughout, including the carers, nurses, catering, cleaners, manager and reception. They treated her with great respect, dignity and as part of their family. It didn't matter which job their description was, they all acted as carers to each individual resident. They would join in on activities and had many interesting conversations with the residents, when mum passed everything was made as dignified, understanding a easy for the relatives, offering a shoulder to cry on. I was very touched by the words of condolences and comfort given by the staff. A very long thank you to each and individual member of the team for helping mum and our family throughout this difficult time.
21 November 2025
The empathy and care of the management and staff is beyond exceptional. Their knowledge and experience are exactly what every relative and resident would wish for when choosing care, and the attention given to the small details is wonderful. The house feels warm and friendly, the staff are highly
approachable. This is everything care should be.
05 November 2025
It's a pleasure to into The Manor. They are all so friendly and helpful, nothing seems a bother.
29 October 2025
Staff amazing and management brilliant. They all go above and beyond. Could never thank them enough.
19 September 2025
Ponteland Manor provides my mum with first class care for all her needs. The staff are diligent, hard working, and always attentive. They are exceptionally friendly and answer any arising questions I might have. The food provided is of a very high standard and nutritional (suited to an individuals
needs) the programme of activities included on a daily basis is extremely well managed and thought out. The home is impeccably clean, tidy and maintained. Overall it is obvious to see that the care home has a strong management team, is well organised with amazing staff who truly care about the residents experiences.
26 June 2025
We were worried about placing mum in a care home but after visiting there was no need to worry. Nothing was out of bounds, hidden and no questions unanswered.
The level of care my mum received at Ponteland Manor was exceptional. C
The hard work your team does is so evident and shows with their
interactions with residents and colleagues alike. My mum also said on numerous occasions how grateful she was to everyone.
I can't thank everyone enough for everything when the end came. You were all absolutely amazing.
03 June 2025
Ponteland Manor is an extremely caring, friendly, and well run home. The activities are led by a very creative and enthusiastic team, however their ambitions are sometimes limited by the facilities, such is the success of the events they arrange. Wheelchairs do take up a lot of space!! However the
manor provides a very valuable, welcoming and happy experience for my family and myself at this time in our lives, and I am so grateful.
27 May 2025
My Mum has been a resident of Ponteland Manor for over 5 years & she is thoroughly happy there. The relief of knowing my Mum is completely safe & so well looked after in my absence is priceless. The staff are all lovely & nothing is too much trouble. There's a really comfortable & friendly feeling
around the home which makes residents & relatives feel very welcome. I can't recommend it highly enough!
30 April 2025
Mam has been a resident of Ponteland Manor for 6 month, the care she receives is fantastic, all the staff are very professional and experienced.
I live over 200 mile away and unfortunately can only get up to visit mam every 6-8 weeks, however, I call every morning to see how she is, and always
speak to a senior member of staff which is very reassuring. I check in on Facebook every evening and it is great to see photos & videos of mam getting involved in the varied and well organised activities & games (she still loves her bingo).
I highly recommend Ponteland Manor, it has an extremely friendly atmosphere with first rate carers & nursing staff.
24 April 2025
Wanting a short spell of respite care, along with family members we checked several local care homes by reading their brochure or visiting. Having chosen Ponteland Manor. The first thing to impress me was not only by the end of my first day, the staff all knew my name but also had a good idea of my
likes and dislikes. Senior staff were out and about daily, very very approachable, problems were quickly resolved. The fact that after my period of respite care and having seen Ponteland Manor from the inside I converted to resident care is a strong indication of my happyness to be living here.
19 April 2025
I have been very happy as a resident of Ponteland Manor. The staff are wonderful and caring. We have such a wide variety of activities to join in every day, you cannot feel lonely.
The manager is full of life.
The food is fantastic with loads of choice served in a beautiful dining room.
16 April 2025
Myself and my family are delighted with the care my mother is receiving at this care home. She is happy, well cared for and supported in all her needs. She joins in almost all activities and is therefore stimulated. Clinical staff are attentive and ensure that all issues are dealt with promptly and
discussed with me immediately. I highly recommend this place. The manager and key staff are a delight.
14 April 2025
Friendly, happy and caring staff. The home is very comfortable bright and cheery. Great entertainment and the staff try every way possible to get my husband involved! My husband has taken time to settle in but he now feels a lot happier and comfortable with the surroundings.
14 April 2025
Mam has been a resident at Ponteland Manor since Oct 24. She settled well being made very welcome by Manager, all the staff & residents. Just after her move she was diagnosed with Alzheimer's. The staff have all been fantastic with not only Mam but also the family, coming to terms with and
understanding the illness. They have shown such patience and empathy at all times, even when mams illness has proved to be very challenging and difficult., The care staff look after residents as if they were family, it is so reassuring to know your loved ones is being cared for and looked after by a team who truly care. The activities team are also brilliant, they take the time to get to know each resident individually and also their capabilities, encouraging them daily to take part and participate in their extensive daily program. There is a lovely atmosphere, and everyone including senior staff (who are all lovely) make time to chat/update/reassure you when visiting.
11 April 2025
My mam has been living at Ponteland Manor for 3 years now & I am happy with the care she receives,it's the little touches that make such a difference , staff making time to stop for a chat or showing an interest in her craftwork.The links to the community are great , even I enjoy the group trips to
the social club where it's nice to meet Mam's friends & have a coffee with them.Because of reduced mobility it's great that mam has access to a brilliant hairdresser & podiatrist.
10 April 2025
Very happy with the care provided for my mother. Staff are attentive and caring. Rooms bright and facilities welcoming. Good food, standard of care and excellent range of activities. Would highly recommend.
03 April 2025
Always welcoming and friendly at Ponteland Manor. Staff work hard and are very informative and helpful. One member of staff always makes time to discuss Grandfather's updates while also running and managing a fantastic care home.
30 January 2025
My mum has been a resident at Ponteland Manor since September 2022. We are absolutely delighted with the outstanding care she receives. The staff are all so very kind, caring, compassionate and respectful. They treat Mum with great dignity and they really do care about her. They are all so
professional and I feel totally confident in her management. Her room is beautiful and she is very happy and comfortable. There are so many wonderful activities that she can join in with and there is always something interesting happening. The home is so well managed and I would recommend it wholeheartedly.
14 June 2024
It means the absolute world to know that our family member is so well cared for - the staff are genuinely all so wonderful and really go the extra mile. Ponteland Manor is always absolutely spotless and so well maintained - there's a really lovely atmosphere there which makes visiting a real joy.
16 May 2024
My mother is a long-serving resident. Over the years her care has been consistently good with real care being shown to her. The home communicates clearly and promptly and are very open about my mother's situation.