
All staff have a ready smile and always have time to discuss / update youColin O(Son of Resident/Service User)



All staff have a ready smile and always have time to discuss / update youColin O(Son of Resident/Service User)



Ponteland Manor is a purpose-built care home surrounded by countryside and landscaped gardens. The home provides permanent residential and nursing care as well as offering short-term respite care.
Each spacious ensuite bedroom can be personalised so you feel at home. Residents can enjoy many shared facilities including stylish lounges and a hair and beauty salon.
The dedicated team believes in making each day special and treating residents with dignity and respect. All...
Care Provided by Ponteland Manor
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 52 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Television point in own room
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Ponteland Manor for full pricing details and T&Cs.
Contact Ponteland Manor to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Paula Routledge(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2010
Room Information
- Single Rooms (52)
- Single Rooms with ensuite Wet Room (50)
Parking
- On site
Ponteland Manor Reviews (79)
Ponteland Manor has a Review Score of 9.9 (9.913) out of 10, based on 25 reviews in the last 2 years.
Over all time Ponteland Manor has 79 reviews.
The manager and the team gave such a warm welcome and made a seamless transfer for him. I was very impressed with the efficiency of the management team and how well informed the carers were about his needs on the first day.
It is never easy to leave your partner in a care home but the team could not have done more to assist and reassure me.
A great start - Thank you
At Ponteland Manor Care Home - Care UK we hold ourselves to a high standard and therefore we appreciate all feedback so we can continually look to improve and ensure the delivery of high quality care.
Overall, a happy friendly place that makes residents feel at home
At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
From the first visit to my mother-in-law moving into Ponteland Manor we could not have found such kind, caring and patient staff. Nothing is too much for them to do. My mum-in-law has very high standards and likes her 'apartment' to be extremely clean, tidy and 'just so' which the staff all endeavour to maintain. The staff have helped her to settle in and the only blip is that she has recently fallen and broken her hip, but again the staff are dealing with this brilliantly! 5 stars.
At Ponteland Manor Care Home - Care UK we hold ourselves to a high standard and therefore we appreciate all feedback so we can continually look to improve and ensure the delivery of high quality care.
The team at Ponteland Manor supported my mum with the transition from living in her own home to moving into residential care. They tailor support to ensure all her needs are met and encourage her to participate in visits and other organised activities for residents.
At Ponteland Manor Care Home - Care UK we hold ourselves to a high standard and therefore we appreciate all feedback so we can continually look to improve and ensure the delivery of high quality care.
My aunt has been resident in Ponteland Manor since Sept 2025 and in that short space of time the positive transformation in her is unrecognisable. This is all down to the care, support and encouragement from all the amazing staff. They really are part of her extended family now. She is treated with utmost dignity and respect and with all of their help she's improved her confidence, she's happier, feels more independent, and has found her new home. It's clean, welcoming, fantastic food options, well thought out activities with a team of staff that really care. I can't thank them enough.
Hi Laura L (niece Of Resident) thank you for taking the time to leave us feedback about your experience.
At Ponteland Manor Care Home - Care UK we hold ourselves to a high standard and therefore we appreciate all feedback so we can continually look to improve and ensure the delivery of high quality care.
Ponteland Manor Care Home are providing outstanding care for my mum. Her previous care home did not do this and Mum was exceptionally unhappy. All the family are over the moon with how well Mum has settled here. The staff and management are truly fabulous, nothing is too much bother for any of them and they have shown Mum exceptional care, consideration and love. I cannot recommend this care home highly enough, absolutely exceptional in every way.
Hi Tracey B (daughter Of Resident) thank you very much for taking the time to leave us feedback about your experience.
At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
After leaving hospital in a sorry state, wheelchair bound, with the encouragement of staff mum, has regained her health and is walking with a zimmer. All staff have a ready smile and always have time to discuss / update you , nothing is too much trouble. Special shout out to the activity ladies, they do a fantastic job, ensuring most days there are activities in the morning and afternoon which mum loves. Home is spacious and seems well staffed, I am really pleased with the home and there appears to be a strong and focussed manager and team. Long may this last.
Hi Colin O (son Of Resident) thank you very much for taking the time to leave us feedback about your experience.
At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Every member of the team showed these qualities throughout, including the carers, nurses, catering, cleaners, manager and reception. They treated her with great respect, dignity and as part of their family. It didn't matter which job their description was, they all acted as carers to each individual resident. They would join in on activities and had many interesting conversations with the residents, when mum passed everything was made as dignified, understanding a easy for the relatives, offering a shoulder to cry on. I was very touched by the words of condolences and comfort given by the staff. A very long thank you to each and individual member of the team for helping mum and our family throughout this difficult time.
Hi Dawn G (daughter Of Resident) thank you very much for taking the time to leave us feedback about your experience.
At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
The empathy and care of the management and staff is beyond exceptional. Their knowledge and experience are exactly what every relative and resident would wish for when choosing care, and the attention given to the small details is wonderful. The house feels warm and friendly, the staff are highly approachable. This is everything care should be.
Hi H D (daughter Of Resident) thank you for taking the time to leave us feedback about your experience.
At Ponteland Manor Care Home - Care UK we hold ourselves to a high standard and therefore we appreciate all feedback so we can continually look to improve and ensure the delivery of high quality care.
It's a pleasure to into The Manor. They are all so friendly and helpful, nothing seems a bother.
Hi Pauline W (friend Of Resident) thank you very much for taking the time to leave us feedback about your experience.
At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Staff amazing and management brilliant. They all go above and beyond. Could never thank them enough.
Hi Gillian M (daughter Of Resident) thank you for taking the time to leave us feedback about your experience.
At Ponteland Manor Care Home - Care UK we hold ourselves to a high standard and therefore we appreciate all feedback so we can continually look to improve and ensure the delivery of high quality care.
Ponteland Manor provides my mum with first class care for all her needs. The staff are diligent, hard working, and always attentive. They are exceptionally friendly and answer any arising questions I might have. The food provided is of a very high standard and nutritional (suited to an individuals needs) the programme of activities included on a daily basis is extremely well managed and thought out. The home is impeccably clean, tidy and maintained. Overall it is obvious to see that the care home has a strong management team, is well organised with amazing staff who truly care about the residents experiences.
Hi L H (daughter Of Resident) thank you for taking the time to leave us feedback about your experience.
At Ponteland Manor Care Home - Care UK we hold ourselves to a high standard and therefore we appreciate all feedback so we can continually look to improve and ensure the delivery of high quality care.
We were worried about placing mum in a care home but after visiting there was no need to worry. Nothing was out of bounds, hidden and no questions unanswered.
The level of care my mum received at Ponteland Manor was exceptional. CThe hard work your team does is so evident and shows with their interactions with residents and colleagues alike. My mum also said on numerous occasions how grateful she was to everyone.
I can't thank everyone enough for everything when the end came. You were all absolutely amazing.
Hi, thank you very much for taking the time to leave us feedback about your experience.
At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and kind words.
Many thanks the Care UK team
Ponteland Manor is an extremely caring, friendly, and well run home. The activities are led by a very creative and enthusiastic team, however their ambitions are sometimes limited by the facilities, such is the success of the events they arrange. Wheelchairs do take up a lot of space!! However the manor provides a very valuable, welcoming and happy experience for my family and myself at this time in our lives, and I am so grateful.
Hi, thank you very much for taking the time to leave us feedback about your experience.
At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team
My Mum has been a resident of Ponteland Manor for over 5 years & she is thoroughly happy there. The relief of knowing my Mum is completely safe & so well looked after in my absence is priceless. The staff are all lovely & nothing is too much trouble. There's a really comfortable & friendly feeling around the home which makes residents & relatives feel very welcome. I can't recommend it highly enough!
thank you very much for taking the time to leave us feedback about your experience.Were thrilled to hear how happy your mum is at Ponteland Manor after five years. Your recommendation is truly appreciated by the whole team! At Ponteland Manor Care Home - Care UK we set a high standard for...
I live over 200 mile away and unfortunately can only get up to visit mam every 6-8 weeks, however, I call every morning to see how she is, and always speak to a senior member of staff which is very reassuring. I check in on Facebook every evening and it is great to see photos & videos of mam getting involved in the varied and well organised activities & games (she still loves her bingo).
I highly recommend Ponteland Manor, it has an extremely friendly atmosphere with first rate carers & nursing staff.
Wanting a short spell of respite care, along with family members we checked several local care homes by reading their brochure or visiting. Having chosen Ponteland Manor. The first thing to impress me was not only by the end of my first day, the staff all knew my name but also had a good idea of my likes and dislikes. Senior staff were out and about daily, very very approachable, problems were quickly resolved. The fact that after my period of respite care and having seen Ponteland Manor from the inside I converted to resident care is a strong indication of my happyness to be living here.
thank you very much for taking the time to leave us feedback about your experience.Were delighted to hear that your time at Ponteland Manor made such a positive impression, from the warm welcome to the attentive and personalised care you received. At Ponteland Manor Care Home - Care UK we set a...
The manager is full of life.
The food is fantastic with loads of choice served in a beautiful dining room.
thank you very much for taking the time to leave us feedback about your experience.Its wonderful to know that youre enjoying the variety of daily activities and feeling a real sense of community thats exactly what we hope for all our residents. At Ponteland Manor Care Home - Care UK we set a high...
Myself and my family are delighted with the care my mother is receiving at this care home. She is happy, well cared for and supported in all her needs. She joins in almost all activities and is therefore stimulated. Clinical staff are attentive and ensure that all issues are dealt with promptly and discussed with me immediately. I highly recommend this place. The manager and key staff are a delight.
thank you very much for taking the time to leave us feedback about your experience.At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks the Care UK team
Friendly, happy and caring staff. The home is very comfortable bright and cheery. Great entertainment and the staff try every way possible to get my husband involved! My husband has taken time to settle in but he now feels a lot happier and comfortable with the surroundings.
thank you very much for taking the time to leave us feedback about your experience.At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks the Care UK team
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 January 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (43) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Ponteland Manor.
Accreditations
There are no accreditations posted yet for Ponteland Manor.
Meet the Team (1)

I have a degree in community health and a leadership management qualification from ILM, as well as a Level 4 in dementia care from Worcester University.
Before joining the care industry, I was the CQC-registered manager as Head of Healthcare at a male prison for 1,400 people, overseeing all aspects of primary care, secondary care and mental health substance misuse services.
I came to work at Care UK after spending a year nursing my father with a terminal illness. He had been in and out of palliative respite care, and I decided that I wanted to explore this as a career where I could give something back.
In my role as Home Manager, it’s important to have empathy and understanding and to be organised, dedicated, empowered and passionate.
My favourite part of any day is my walk around when I go and speak to residents to see how they are and try to make them smile. I am also partial to getting involved in activities with residents. I find it very therapeutic during a busy day.
At the end of the day, ensuring we deliver the best care and making the residents and their families happy, so they are always smiling and all their wishes come to fruition, is the most important part of my role. I feel proud when I see the residents happy and smiling.
I’m a very social person, and outside of work, I love to meet with friends and enjoy meals out. I love a trip to the cinema and am partial to a shopping trip too.
Frequently Asked Questions about Ponteland Manor
What types of Care is Ponteland Manor registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Ponteland Manor have?
There are 52 Single Rooms.
What are the Facilities & Services at Ponteland Manor?
Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room are some of the Facilities & Services.
How far is Ponteland Manor to the centre of Newcastle upon Tyne?
7.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ponteland Manor to verify any information. View our terms and conditions. Ponteland Manor has an Enhanced Service -more info.