Ponteland Manor

Thornhill Road, Ponteland, Newcastle upon Tyne NE20 9PZ
Review Us
9.8 67 Reviews
  • Ponteland Manor, Newcastle upon Tyne
Ponteland Manor is a purpose-built care home surrounded by countryside and landscaped gardens. The home provides permanent residential and nursing care as well as offering short-term respite care.

Each spacious ensuite bedroom can be personalised so you feel at home. Residents can enjoy many shared facilities including stylish lounges and a hair and beauty salon.

The dedicated team believes in making each day special and treating residents with dignity and respect. All residents have personalised care plans that are continually updated to ensure their wishes are upheld and their care needs met.

Family members are always welcome at the home, and the team maintains open lines of communication about residents' welfare.
Show Ponteland Manor on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1296
  • Self-Funded Nursing Care: from £1536
  • RESPITE Self-Funded Residential Care: from £1346
  • RESPITE Self-Funded Nursing Care: from £1586

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Ponteland Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Paula Routledge (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (52)
  • Single Rooms with Ensuite Wet Room (50)

Parking

  • On site

Ponteland Manor Reviews (67)

9.8

Ponteland Manor has a Review Score of 9.8 (9.812) out of 10, based on 26 reviews in the last 2 years.
Over all time Ponteland Manor has 67 reviews.

Overall Experience
  • 52
  • 15
  • 0
  • 0
  • 0
Date Published
  • 67
  • 12
  • 13
  • 26
  • 41
Reviewer Connection to Ponteland Manor
  • 17
  • 13
  • 10
  • 6
  • 5
  • 5
  • 4
  • 3
  • 3
  • 1
Total of 67, showing 1-20
Review from J F (Son of Resident) published on 26 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were worried about placing mum in a care home but after visiting there was no need to worry. Nothing was out of bounds, hidden and no questions unanswered.


The level of care my mum received at Ponteland Manor was exceptional. C
The hard work your team does is so evident and shows with their

interactions with residents and colleagues alike. My mum also said on numerous occasions how grateful she was to everyone.


I can't thank everyone enough for everything when the end came. You were all absolutely amazing.

Reply from Holly Cole, Reviews Team at Ponteland Manor

Hi, thank you very much for taking the time to leave us feedback about your experience.


At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Thank you for your time, and kind words.


Many thanks the Care UK team

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P M (Wife of Resident) published on 3 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ponteland Manor is an extremely caring, friendly, and well run home. The activities are led by a very creative and enthusiastic team, however their ambitions are sometimes limited by the facilities, such is the success of the events they arrange. Wheelchairs do take up a lot of space!! However the manor
provides a very valuable, welcoming and happy experience for my family and myself at this time in our lives, and I am so grateful.
Reply from Holly Cole, Reviews Team at Ponteland Manor

Hi, thank you very much for taking the time to leave us feedback about your experience.


At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Thank you for your time, and we look forward to hearing from you.


Many thanks the Care UK team

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Philip D (Son of Resident) published on 27 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been a resident of Ponteland Manor for over 5 years & she is thoroughly happy there. The relief of knowing my Mum is completely safe & so well looked after in my absence is priceless. The staff are all lovely & nothing is too much trouble. There's a really comfortable & friendly feeling around
the home which makes residents & relatives feel very welcome. I can't recommend it highly enough!
Reply from Hannah Story, Reviews Team at Ponteland Manor

thank you very much for taking the time to leave us feedback about your experience.Were thrilled to hear how happy your mum is at Ponteland Manor after five years. Your recommendation is truly appreciated by the whole team! At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks the Care UK team

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Frank V (Son of Resident) published on 30 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mam has been a resident of Ponteland Manor for 6 month, the care she receives is fantastic, all the staff are very professional and experienced.
I live over 200 mile away and unfortunately can only get up to visit mam every 6-8 weeks, however, I call every morning to see how she is, and always speak
to a senior member of staff which is very reassuring. I check in on Facebook every evening and it is great to see photos & videos of mam getting involved in the varied and well organised activities & games (she still loves her bingo).
I highly recommend Ponteland Manor, it has an extremely friendly atmosphere with first rate carers & nursing staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D J (Resident) published on 24 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Wanting a short spell of respite care, along with family members we checked several local care homes by reading their brochure or visiting. Having chosen Ponteland Manor. The first thing to impress me was not only by the end of my first day, the staff all knew my name but also had a good idea of my
likes and dislikes. Senior staff were out and about daily, very very approachable, problems were quickly resolved. The fact that after my period of respite care and having seen Ponteland Manor from the inside I converted to resident care is a strong indication of my happyness to be living here.
Reply from Hannah Story, Reviews Team at Ponteland Manor

thank you very much for taking the time to leave us feedback about your experience.Were delighted to hear that your time at Ponteland Manor made such a positive impression, from the warm welcome to the attentive and personalised care you received. At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks the Care UK team

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J B (Resident) assisted by family/friend published on 19 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very happy as a resident of Ponteland Manor. The staff are wonderful and caring. We have such a wide variety of activities to join in every day, you cannot feel lonely.
The manager is full of life.
The food is fantastic with loads of choice served in a beautiful dining room.
Reply from Hannah Story, Reviews Team at Ponteland Manor

thank you very much for taking the time to leave us feedback about your experience.Its wonderful to know that youre enjoying the variety of daily activities and feeling a real sense of community thats exactly what we hope for all our residents. At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks the Care UK team

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G E (Daughter of Resident) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Myself and my family are delighted with the care my mother is receiving at this care home. She is happy, well cared for and supported in all her needs. She joins in almost all activities and is therefore stimulated. Clinical staff are attentive and ensure that all issues are dealt with promptly and
discussed with me immediately. I highly recommend this place. The manager and key staff are a delight.
Reply from Hannah Story, Reviews Team at Ponteland Manor

thank you very much for taking the time to leave us feedback about your experience.At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks the Care UK team

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P U (Wife of Resident) published on 14 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Friendly, happy and caring staff. The home is very comfortable bright and cheery. Great entertainment and the staff try every way possible to get my husband involved! My husband has taken time to settle in but he now feels a lot happier and comfortable with the surroundings.
Reply from Hannah Story, Reviews Team at Ponteland Manor

thank you very much for taking the time to leave us feedback about your experience.At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks the Care UK team

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D G (Daughter of Resident) published on 14 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mam has been a resident at Ponteland Manor since Oct 24. She settled well being made very welcome by Manager, all the staff & residents. Just after her move she was diagnosed with Alzheimer's. The staff have all been fantastic with not only Mam but also the family, coming to terms with and understanding
the illness. They have shown such patience and empathy at all times, even when mams illness has proved to be very challenging and difficult., The care staff look after residents as if they were family, it is so reassuring to know your loved ones is being cared for and looked after by a team who truly care. The activities team are also brilliant, they take the time to get to know each resident individually and also their capabilities, encouraging them daily to take part and participate in their extensive daily program. There is a lovely atmosphere, and everyone including senior staff (who are all lovely) make time to chat/update/reassure you when visiting.
Reply from Hannah Story, Reviews Team at Ponteland Manor

thank you very much for taking the time to leave us feedback about your experience.Its heartening to hear how well she settled in and how warmly she was welcomed by the team and fellow residents. At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks the Care UK team

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from kirsty n (Daughter of Resident) published on 11 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam has been living at Ponteland Manor for 3 years now & I am happy with the care she receives,it's the little touches that make such a difference , staff making time to stop for a chat or showing an interest in her craftwork.The links to the community are great , even I enjoy the group trips to
the social club where it's nice to meet Mam's friends & have a coffee with them.Because of reduced mobility it's great that mam has access to a brilliant hairdresser & podiatrist.
Reply from Hannah Story, Reviews Team at Ponteland Manor

thank you very much for taking the time to leave us feedback about your experience.At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks the Care UK team

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P J (Son of Resident) published on 10 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with the care provided for my mother. Staff are attentive and caring. Rooms bright and facilities welcoming. Good food, standard of care and excellent range of activities. Would highly recommend.
Reply from Hannah Story, Reviews Team at Ponteland Manor

thank you very much for taking the time to leave us feedback about your experience.At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks the Care UK team

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L G (Granddaughter of Resident) published on 3 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always welcoming and friendly at Ponteland Manor. Staff work hard and are very informative and helpful. One member of staff always makes time to discuss Grandfather's updates while also running and managing a fantastic care home.
Reply from Hannah Story, Reviews Team at Ponteland Manor

thank you very much for taking the time to leave us feedback about your experience.At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks the Care UK team

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sarah T (Daughter of Resident) published on 30 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Ponteland Manor since September 2022. We are absolutely delighted with the outstanding care she receives. The staff are all so very kind, caring, compassionate and respectful. They treat Mum with great dignity and they really do care about her. They are all so professional
and I feel totally confident in her management. Her room is beautiful and she is very happy and comfortable. There are so many wonderful activities that she can join in with and there is always something interesting happening. The home is so well managed and I would recommend it wholeheartedly.
Reply from Caprice Geisha, Reviews Team at Ponteland Manor

Thank you very much for taking the time to leave us feedback about your experience.At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A P (Granddaughter of Resident) published on 14 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
It means the absolute world to know that our family member is so well cared for - the staff are genuinely all so wonderful and really go the extra mile. Ponteland Manor is always absolutely spotless and so well maintained - there's a really lovely atmosphere there which makes visiting a real joy.
Reply from Caprice Geisha, Reviews Team at Ponteland Manor

Hi, thank you very much for taking the time to leave us feedback about your experience. At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M L (Friend of Resident) published on 16 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is a long-serving resident. Over the years her care has been consistently good with real care being shown to her. The home communicates clearly and promptly and are very open about my mother's situation.
Reply from Caprice Geisha, Reviews Team at Ponteland Manor

Hi, thank you very much for taking the time to leave us feedback about your experience. At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alison R (Friend of Resident) published on 13 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is a clean pleasant environment and the residents appear well cared for and content. Individual tooms are attractive and well presented allowing residents to have personal items which provide a link with their home. Activities take place in communal areas so that a sense of purpose exists,
and life is interesting. More important however is that there is excellent staff who display kindness, friendliness and efficiency. The residents despite their varied conditions seem to be making the most of their remaining years. The carers are unfailingly cheerful and helpful. The manager is efficient, hardworking, approachable and thoughtful. Full marks!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Garth U (Stepson of Resident) published on 3 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to thank the staff at Ponteland Manor for the exemplary care they gave to my stepfather. He was there for five weeks of respite, during which time his behaviour became increasingly challenging. This was managed with extreme compassion and sensitivity by all members of staff and regular,
open and honest communication was maintained with the family. Difficult decisions were required regarding his future care, but the manager and her team were invaluable in assisting with the process and supporting me and my mother. There is a friendly and welcoming feel to the home and the commitment and dedication of the staff is evident everywhere. Thank you!
Reply from Caprice Geisha, Reviews Team at Ponteland Manor

Hi Garth, thank you very much for taking the time to leave us feedback about your experience. At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J P (Daughter of Resident) published on 12 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Outstanding care for my mother. Fantastic range of daily activities. Great range of tasty food. Very caring committed staff. All medical needs met. Inviting and welcoming environment. Supportive and pro-active management, especially the manager.
Reply from Reviews Team, Reviews Team at Ponteland Manor

Hi, thank you very much for taking the time to leave us feedback about your experience. At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L T (Daughter of Resident) published on 4 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been a resident for about 18 months now.
She has become frailer during that time and now prefers to stay in bed. The staff have ensured that she has an appropriate mattress to ensure she is comfortable and negate the risk of bedsores.
She has difficulty eating due to the tremors she
suffers from but does not yet wish to be fed. Staff cut her food up for her but sometimes it is in too large chunks and drier meals are difficult for her, sauces help to make it easier for her to eat things.
In general, staff are very good, as with any organisation some are even better than others at spotting things that are helpful, for example putting her hearing aids in the morning.
Overall, we are very pleased with the care she receives.
Reply from Samantha Debenham, Reviews Team at Ponteland Manor

We are pleased to hear that overall, you are happy with your mother’s experience at Ponteland Manor. As a team, we are committed to ensuring residents are always comfortable and their needs accommodated. With regards to your mother’s experience during mealtimes; our chefs are experienced with creating texture-modified meals and adapting menus to suit residents’ dietary needs, so we will reach out to both you and your mother and discuss further how we can make her dining experience the best it can be.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alicia P (Granddaughter of Resident) published on 12 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I couldn’t rate Ponteland Manor highly enough. The level of care and consideration shown is second to none and the staff and wonderful with all of the residents. It means the world to know our loved one is so well looked after.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.812)

Overview of Review Score

The Review Score of 9.8 (9.812) out of 10 for Ponteland Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.812 for Ponteland Manor is calculated as follows: ( (246 Excellents x 5) + (57 Goods x 4) ) ÷ 303 Ratings = 4.812
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ponteland Manor is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Jan 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (99)

Meet the Team (1)

Paula

Paula Routledge

Job Title: Home Manager Joined: 2019

I have a degree in community health and a leadership management qualification from ILM, as well as a Level 4 in dementia care from Worcester University.


Before joining the care industry, I was the CQC-registered manager as Head of Healthcare at a male prison for 1,400 people, overseeing all aspects of primary care, secondary care and mental health substance misuse services.


I came to work at Care UK after spending a year nursing my father with a terminal illness. He had been in and out of palliative respite care, and I decided that I wanted to explore this as a career where I could give something back.


In my role as Home Manager, it’s important to have empathy and understanding and to be organised, dedicated, empowered and passionate.


My favourite part of any day is my walk around when I go and speak to residents to see how they are and try to make them smile. I am also partial to getting involved in activities with residents. I find it very therapeutic during a busy day.


At the end of the day, ensuring we deliver the best care and making the residents and their families happy, so they are always smiling and all their wishes come to fruition, is the most important part of my role. I feel proud when I see the residents happy and smiling.


I’m a very social person, and outside of work, I love to meet with friends and enjoy meals out. I love a trip to the cinema and am partial to a shopping trip too.

Frequently Asked Questions about Ponteland Manor

What types of Care is Ponteland Manor registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Ponteland Manor have?

There are 52 Single Rooms.

What are the Facilities & Services at Ponteland Manor?

Lift, Wheelchair Access, Gardens, Bar/Café & Television point in own room are some of the Facilities & Services.

How far is Ponteland Manor to the centre of Newcastle upon Tyne?

7.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ponteland Manor to verify any information. View our terms and conditions. Ponteland Manor has an Enhanced Service - more info.