Ponteland Manor

Thornhill Road, Ponteland, Newcastle upon Tyne NE20 9PZ

Ponteland Manor is a fifty-two capacity Newcastle-upon-Tyne residential home that is suited to a wide range of personal needs.

While being an ideal atmosphere in which for elderly residents to achieve a satisfying retirement, a wide range of care expertise and innovative methods can be received, including for people with Parkinson's.

Day care is also available to members of the local community, with Ponteland Manor also able to take on palliative care where required.

Group: Care UK Nursing & Residential Care Services

Person in charge: Mary Usher (Home Manager)

Local Authority / Social Services: Northumberland County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 52 Service Users

Registered Care Categories*: Old Age • Younger Adults

Specialist Care Categories: Cancer Care • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 55+.

Single Rooms: 52

Rooms with ensuite WC: 50

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Ponteland Manor: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.1 (maximum of 10) for Ponteland Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Ponteland Manor in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.61 for Ponteland Manor is calculated as follows: ( (99 Excellents x 5) + (50 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 154 Ratings = 4.61

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.481 Points relating to the number of positive Reviews for Ponteland Manor is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.4 positive Reviews (52 registered maximum number of service users ÷ 5). 5 Reviews ÷ 10.4 Target = 0.481

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.1 Ponteland Manor has a Review Score of 9.1 (9.091) from 13 Reviews


Average Ratings

  • Excellent
    9
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ponteland Manor?

  • Extremely LIKELY
    10
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ponteland Manor

  • Resident / Service User
    3
  • Daughter of Resident/Service User
    2
  • Friend of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • more

Staff are great, home is great. Manager is great.

How likely would you be to recommend Ponteland Manor? Likely

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Average Rating:   5 out of 5

I have been well looked after by all the staff. The food is very good - very good variety.

How likely would you be to recommend Ponteland Manor? Likely

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Average Rating:   4.5 out of 5

Ponteland Manor is a warm, friendly and safe environment in which my mother has settled well. The staff are kind and attentive and always take time to chat with residents. There are plenty of activities organised daily to suit a variety of needs and abilities. The food service is excellent and theme days are provided regularly. Residents are able to request baths/showers whenever they desire. Overall Ponteland Manor is a relaxed, happy and peaceful place to reside.

How likely would you be to recommend Ponteland Manor? Extremely Likely

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Average Rating:   5 out of 5

As he falls great care is taken of him. His bed is lowered when he lies down and a mattress is placed on the floor in case he rolls out if he tries to get up. A hoist is used to put him into and out of bed, change positions from an easy chair to a wheelchair and for his toilet needs. If he isn't considered fit enough meals are brought to his room. He is a messy eater and his clothes are kept clean and changed often. He would like to be able to get up and walk. There is a person who comes in to give him leg exercises, perhaps that will help him to manage a few steps.

How likely would you be to recommend Ponteland Manor? Extremely Likely

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Average Rating:   4.1 out of 5

I have spent 2 weeks here and enjoyed it very much. If I should have to come into a home again I will certainly come into Ponteland Manor.

How likely would you be to recommend Ponteland Manor? Extremely Likely

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Average Rating:   4.9 out of 5

A very welcoming atmosphere from all members of staff, very friendly and caring. All go the extra mile. Any problems dealt with immediately and sympathetically. Residents made to feel special and dealt with dignity and respect. Kitchen, cleaning and laundry work constantly to keep things going smoothly.

How likely would you be to recommend Ponteland Manor? Extremely Likely

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Average Rating:   4.7 out of 5

All staff are very welcoming answering any question we might have promptly. The building and room is kept very clean and tidy, I am informed of any change in health promptly, privacy is respected.

How likely would you be to recommend Ponteland Manor? Extremely Likely

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Average Rating:   4.8 out of 5

The service is extremely good- staff work and and always help in anyway possible.

How likely would you be to recommend Ponteland Manor? Extremely Likely

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Average Rating:   4.7 out of 5

I have been closely involved with this home since March 1999, firstly with three close relatives and latterly as a regular visitor and committee member. I have always found the level of care and nursing exemplary but wish there wasn't such a turnover of staff. Food has improved over the years. The activities officer is the best and most proactive we have ever had.

How likely would you be to recommend Ponteland Manor? Extremely Likely

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Average Rating:   4.3 out of 5

The care given to my mother was wonderful. She went into Ponteland Manor for respite and was so well looked after she wanted to stay for the short time she had left of her life. Not only did all the staff consider her every need, they were kind and supportive to us all throughout the time she was there. A wonderful care home and the best staff. Thank you.

How likely would you be to recommend Ponteland Manor? Extremely Likely

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Average Rating:   4.8 out of 5

Our parents were taken into Ponteland Manor for respite care. Sadly our mum died in March, dad is still happily occupying his room. Every care and consideration was given to them when they went in, rooms together and every attempt to ensure they were still together and not separated. The care at the end of mum's life was exemplary; the staff were supportive and really caring with all the family. Dad is well looked after and we do not have to worry - the staff are fantastic and ensure we are happy with his care and are keen to hear our views. A fantastic care home with wonderful staff. Thank you.

How likely would you be to recommend Ponteland Manor? Extremely Likely

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Average Rating:   4.4 out of 5

The home is very friendly and welcoming atmosphere. The carers are so helpful and willing to assist my aunt in every way. The home is extremely clean and smells fresh at all times. My aunty really enjoys the food and the entertainment that is provided. She is very happy now and loves having a proper bath/shower and having her hair washed and blow dried which she hasn't done for years!

How likely would you be to recommend Ponteland Manor? Extremely Likely

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Average Rating:   5 out of 5

I have lived at Ponteland Manor for nearly 5 years and am very satisfied with it. I am contented living here and looked after well. As I am able to get myself up and about I have limited need for staff help on a day to day basis so find the high cost to be less than good value for money, but my surroundings are very pleasant and comfortable and I am very satisfied with the standards at this home.

How likely would you be to recommend Ponteland Manor? Likely

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Average Rating:   3.9 out of 5

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Bed Vacancies

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Awards / Recognitions

December 2017

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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