
All staff have a ready smile and always have time to discuss / update youColin O(Son of Resident/Service User)



All staff have a ready smile and always have time to discuss / update youColin O(Son of Resident/Service User)



Ponteland Manor is a purpose-built care home surrounded by countryside and landscaped gardens. The home provides permanent residential and nursing care as well as offering short-term respite care.
Each spacious ensuite bedroom can be personalised so you feel at home. Residents can enjoy many shared facilities including stylish lounges and a hair and beauty salon.
The dedicated team believes in making each day special and treating residents with dignity and respect. All...
Care Provided by Ponteland Manor
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 52 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Television point in own room
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Ponteland Manor for full pricing details and T&Cs.
Contact Ponteland Manor to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Paula Routledge(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2010
Room Information
- Single Rooms (52)
- Single Rooms with ensuite Wet Room (50)
Parking
- On site
Ponteland Manor Reviews (79)
Ponteland Manor has a Review Score of 9.9 (9.913) out of 10, based on 25 reviews in the last 2 years.
Over all time Ponteland Manor has 79 reviews.
Have no complaints whatsoever.
We were lucky when this care home was suggested.
We recommend The Manor 100%.
My mother is extremely well cared for by all the staff at Ponteland Manor. Her 4 children (8 grandchildren and 13 great-grandchildren!) visit her regularly and are always pleased to see how happy and safe she feels.
A well run home. Management very good. The great majority of staff are well motivated, skilled and caring. At the end of my Mum's life, she was looked after very well.
Very friendly, efficient, kind staff. Nothing is too much bother. Very highly recommended.
Your staff showed empathy when dealing with the final 20 days of my mother-in-law's life.
Staff are great, home is great. Manager is great.
I have been well looked after by all the staff. The food is very good - very good variety.
Ponteland Manor is a warm, friendly and safe environment in which my mother has settled well. The staff are kind and attentive and always take time to chat with residents. There are plenty of activities organised daily to suit a variety of needs and abilities. The food service is excellent and theme days are provided regularly. Residents are able to request baths/showers whenever they desire. Overall Ponteland Manor is a relaxed, happy and peaceful place to reside.
As he falls great care is taken of him. His bed is lowered when he lies down and a mattress is placed on the floor in case he rolls out if he tries to get up. A hoist is used to put him into and out of bed, change positions from an easy chair to a wheelchair and for his toilet needs. If he isn't considered fit enough meals are brought to his room. He is a messy eater and his clothes are kept clean and changed often. He would like to be able to get up and walk. There is a person who comes in to give him leg exercises, perhaps that will help him to manage a few steps.
I have spent 2 weeks here and enjoyed it very much. If I should have to come into a home again I will certainly come into Ponteland Manor.
I have been closely involved with this home since March 1999, firstly with three close relatives and latterly as a regular visitor and committee member. I have always found the level of care and nursing exemplary but wish there wasn't such a turnover of staff. Food has improved over the years. The activities officer is the best and most proactive we have ever had.
A very welcoming atmosphere from all members of staff, very friendly and caring. All go the extra mile. Any problems dealt with immediately and sympathetically. Residents made to feel special and dealt with dignity and respect. Kitchen, cleaning and laundry work constantly to keep things going smoothly.
All staff are very welcoming answering any question we might have promptly. The building and room is kept very clean and tidy, I am informed of any change in health promptly, privacy is respected.
The service is extremely good- staff work and and always help in anyway possible.
The care given to my mother was wonderful. She went into Ponteland Manor for respite and was so well looked after she wanted to stay for the short time she had left of her life. Not only did all the staff consider her every need, they were kind and supportive to us all throughout the time she was there. A wonderful care home and the best staff. Thank you.
Our parents were taken into Ponteland Manor for respite care. Sadly our mum died in March, dad is still happily occupying his room. Every care and consideration was given to them when they went in, rooms together and every attempt to ensure they were still together and not separated. The care at the end of mum's life was exemplary; the staff were supportive and really caring with all the family. Dad is well looked after and we do not have to worry - the staff are fantastic and ensure we are happy with his care and are keen to hear our views. A fantastic care home with wonderful staff. Thank you.
The home is very friendly and welcoming atmosphere. The carers are so helpful and willing to assist my aunt in every way. The home is extremely clean and smells fresh at all times. My aunty really enjoys the food and the entertainment that is provided. She is very happy now and loves having a proper bath/shower and having her hair washed and blow dried which she hasn't done for years!
I have lived at Ponteland Manor for nearly 5 years and am very satisfied with it. I am contented living here and looked after well. As I am able to get myself up and about I have limited need for staff help on a day to day basis so find the high cost to be less than good value for money, but my surroundings are very pleasant and comfortable and I am very satisfied with the standards at this home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 January 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (43) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Ponteland Manor.
Accreditations
There are no accreditations posted yet for Ponteland Manor.
Meet the Team (1)

I have a degree in community health and a leadership management qualification from ILM, as well as a Level 4 in dementia care from Worcester University.
Before joining the care industry, I was the CQC-registered manager as Head of Healthcare at a male prison for 1,400 people, overseeing all aspects of primary care, secondary care and mental health substance misuse services.
I came to work at Care UK after spending a year nursing my father with a terminal illness. He had been in and out of palliative respite care, and I decided that I wanted to explore this as a career where I could give something back.
In my role as Home Manager, it’s important to have empathy and understanding and to be organised, dedicated, empowered and passionate.
My favourite part of any day is my walk around when I go and speak to residents to see how they are and try to make them smile. I am also partial to getting involved in activities with residents. I find it very therapeutic during a busy day.
At the end of the day, ensuring we deliver the best care and making the residents and their families happy, so they are always smiling and all their wishes come to fruition, is the most important part of my role. I feel proud when I see the residents happy and smiling.
I’m a very social person, and outside of work, I love to meet with friends and enjoy meals out. I love a trip to the cinema and am partial to a shopping trip too.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ponteland Manor to verify any information. View our terms and conditions. Ponteland Manor has an Enhanced Service -more info.