All staff have a ready smile and always have time to discuss / update youColin O(Son of Resident/Service User)
All staff have a ready smile and always have time to discuss / update youColin O(Son of Resident/Service User)
Ponteland Manor is a purpose-built care home surrounded by countryside and landscaped gardens. The home provides permanent residential and nursing care as well as offering short-term respite care.
Each spacious ensuite bedroom can be personalised so you feel at home. Residents can enjoy many shared facilities including stylish lounges and a hair and beauty salon.
The dedicated team believes in making each day special and treating residents with dignity and respect. All...
Ponteland Manor is a purpose-built care home surrounded by countryside and landscaped gardens. The home provides permanent residential and nursing care as well as offering short-term respite care.
Each spacious ensuite bedroom can be personalised so you feel at home. Residents can enjoy many shared facilities including stylish lounges and a hair and beauty salon.
The dedicated team believes in making each day special and treating residents with dignity and respect. All residents have personalised care plans that are continually updated to ensure their wishes are upheld and their care needs met.
Family members are always welcome at the home, and the team maintains open lines of communication about residents' welfare.
Contact Ponteland Manor to confirm what's included and get a personalised quote:
Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Ponteland Manor for full pricing details and T&Cs.
Ponteland Manor has a Review Score of 9.9 (9.916) out of 10, based on 28 reviews in the last 2 years.
Over all time Ponteland Manor has 81 reviews.
Adequate care from caring and friendly staff. Three good meals a day, good environment.
Adequate care from caring and friendly staff. Three good meals a day, good environment.
Excellent care in every way. The staff are most attentive and kind. My mother is safe and secure and is very appreciative of all that the staff do for her. Thank you all.
Excellent care in every way. The staff are most attentive and kind. My mother is safe and secure and is very appreciative of all that the staff do for her. Thank you all.
We were lucky when this care home was suggested.
We were lucky when this care home was suggested.
As a family, we cannot praise the care that my father received from all staff at Ponteland Manor. Although he was only resident for a very short time the care and consideration for his well being and dignity was outstanding. This was evident from the fact that he settled into The Manor immediately...
We recommend The Manor 100%.
My mother is extremely well cared for by all the staff at Ponteland Manor. Her 4 children (8 grandchildren and 13 great-grandchildren!) visit her regularly and are always pleased to see how happy and safe she feels.
My mother is extremely well cared for by all the staff at Ponteland Manor. Her 4 children (8 grandchildren and 13 great-grandchildren!) visit her regularly and are always pleased to see how happy and safe she feels.
A well run home. Management very good. The great majority of staff are well motivated, skilled and caring. At the end of my Mum's life, she was looked after very well.
A well run home. Management very good. The great majority of staff are well motivated, skilled and caring. At the end of my Mum's life, she was looked after very well.
Very friendly, efficient, kind staff. Nothing is too much bother. Very highly recommended.
Very friendly, efficient, kind staff. Nothing is too much bother. Very highly recommended.
Your staff showed empathy when dealing with the final 20 days of my mother-in-law's life.
Your staff showed empathy when dealing with the final 20 days of my mother-in-law's life.
Staff are great, home is great. Manager is great.
Staff are great, home is great. Manager is great.
I have been well looked after by all the staff. The food is very good - very good variety.
I have been well looked after by all the staff. The food is very good - very good variety.
Ponteland Manor is a warm, friendly and safe environment in which my mother has settled well. The staff are kind and attentive and always take time to chat with residents. There are plenty of activities organised daily to suit a variety of needs and abilities. The food service is excellent and...
Ponteland Manor is a warm, friendly and safe environment in which my mother has settled well. The staff are kind and attentive and always take time to chat with residents. There are plenty of activities organised daily to suit a variety of needs and abilities. The food service is excellent and theme days are provided regularly. Residents are able to request baths/showers whenever they desire. Overall Ponteland Manor is a relaxed, happy and peaceful place to reside.
As he falls great care is taken of him. His bed is lowered when he lies down and a mattress is placed on the floor in case he rolls out if he tries to get up. A hoist is used to put him into and out of bed, change positions from an easy chair to a wheelchair and for his toilet needs. If he isn't...
As he falls great care is taken of him. His bed is lowered when he lies down and a mattress is placed on the floor in case he rolls out if he tries to get up. A hoist is used to put him into and out of bed, change positions from an easy chair to a wheelchair and for his toilet needs. If he isn't considered fit enough meals are brought to his room. He is a messy eater and his clothes are kept clean and changed often. He would like to be able to get up and walk. There is a person who comes in to give him leg exercises, perhaps that will help him to manage a few steps.
I have spent 2 weeks here and enjoyed it very much. If I should have to come into a home again I will certainly come into Ponteland Manor.
I have spent 2 weeks here and enjoyed it very much. If I should have to come into a home again I will certainly come into Ponteland Manor.
I have been closely involved with this home since March 1999, firstly with three close relatives and latterly as a regular visitor and committee member. I have always found the level of care and nursing exemplary but wish there wasn't such a turnover of staff. Food has improved over the years. The...
I have been closely involved with this home since March 1999, firstly with three close relatives and latterly as a regular visitor and committee member. I have always found the level of care and nursing exemplary but wish there wasn't such a turnover of staff. Food has improved over the years. The activities officer is the best and most proactive we have ever had.
A very welcoming atmosphere from all members of staff, very friendly and caring. All go the extra mile. Any problems dealt with immediately and sympathetically. Residents made to feel special and dealt with dignity and respect. Kitchen, cleaning and laundry work constantly to keep things going...
A very welcoming atmosphere from all members of staff, very friendly and caring. All go the extra mile. Any problems dealt with immediately and sympathetically. Residents made to feel special and dealt with dignity and respect. Kitchen, cleaning and laundry work constantly to keep things going smoothly.
All staff are very welcoming answering any question we might have promptly. The building and room is kept very clean and tidy, I am informed of any change in health promptly, privacy is respected.
All staff are very welcoming answering any question we might have promptly. The building and room is kept very clean and tidy, I am informed of any change in health promptly, privacy is respected.
The service is extremely good- staff work and and always help in anyway possible.
The service is extremely good- staff work and and always help in anyway possible.
The care given to my mother was wonderful. She went into Ponteland Manor for respite and was so well looked after she wanted to stay for the short time she had left of her life. Not only did all the staff consider her every need, they were kind and supportive to us all throughout the time she was...
The care given to my mother was wonderful. She went into Ponteland Manor for respite and was so well looked after she wanted to stay for the short time she had left of her life. Not only did all the staff consider her every need, they were kind and supportive to us all throughout the time she was there. A wonderful care home and the best staff. Thank you.
Our parents were taken into Ponteland Manor for respite care. Sadly our mum died in March, dad is still happily occupying his room. Every care and consideration was given to them when they went in, rooms together and every attempt to ensure they were still together and not separated. The care at...
Our parents were taken into Ponteland Manor for respite care. Sadly our mum died in March, dad is still happily occupying his room. Every care and consideration was given to them when they went in, rooms together and every attempt to ensure they were still together and not separated. The care at the end of mum's life was exemplary; the staff were supportive and really caring with all the family. Dad is well looked after and we do not have to worry - the staff are fantastic and ensure we are happy with his care and are keen to hear our views. A fantastic care home with wonderful staff. Thank you.
The home is very friendly and welcoming atmosphere. The carers are so helpful and willing to assist my aunt in every way. The home is extremely clean and smells fresh at all times. My aunty really enjoys the food and the entertainment that is provided. She is very happy now and loves having a...
The home is very friendly and welcoming atmosphere. The carers are so helpful and willing to assist my aunt in every way. The home is extremely clean and smells fresh at all times. My aunty really enjoys the food and the entertainment that is provided. She is very happy now and loves having a proper bath/shower and having her hair washed and blow dried which she hasn't done for years!
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I have a degree in community health and a leadership management qualification from ILM, as well as a Level 4 in dementia care from Worcester...
I have a degree in community health and a leadership management qualification from ILM, as well as a Level 4 in dementia care from Worcester University.
Before joining the care industry, I was the CQC-registered manager as Head of Healthcare at a male prison for 1,400 people, overseeing all aspects of primary care, secondary care and mental health substance misuse services.
I came to work at Care UK after spending a year nursing my father with a terminal illness. He had been in and out of palliative respite care, and I decided that I wanted to explore this as a career where I could give something back.
In my role as Home Manager, it’s important to have empathy and understanding and to be organised, dedicated, empowered and passionate.
My favourite part of any day is my walk around when I go and speak to residents to see how they are and try to make them smile. I am also partial to getting involved in activities with residents. I find it very therapeutic during a busy day.
At the end of the day, ensuring we deliver the best care and making the residents and their families happy, so they are always smiling and all their wishes come to fruition, is the most important part of my role. I feel proud when I see the residents happy and smiling.
I’m a very social person, and outside of work, I love to meet with friends and enjoy meals out. I love a trip to the cinema and am partial to a shopping trip too.
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