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Ponteland Manor

Thornhill Road, Ponteland, Newcastle upon Tyne, Northumberland NE20 9PZ
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All staff have a ready smile and always have time to discuss / update youColin O(Son of Resident/Service User)
Ponteland Manor, Newcastle upon Tyne
Ponteland Manor, Newcastle upon Tyne
Ponteland Manor, Newcastle upon Tyne

Ponteland Manor is a purpose-built care home surrounded by countryside and landscaped gardens. The home provides permanent residential and nursing care as well as offering short-term respite care.

Each spacious ensuite bedroom can be personalised so you feel at home. Residents can enjoy many shared facilities including stylish lounges and a hair and beauty salon.

The dedicated team believes in making each day special and treating residents with dignity and respect. All...  

Care Provided by Ponteland Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,395From £1,569
Nursing CareFrom £1,660From £1,867
Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.

Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply

an agreed hourly charge for this service.

Contact Ponteland Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Paula Routledge(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (52)
  • Single Rooms with ensuite Wet Room (50)

Parking

  • On site

Ponteland Manor Reviews (79)

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9.9

Ponteland Manor has a Review Score of 9.9 (9.913) out of 10, based on 25 reviews in the last 2 years. Over all time Ponteland Manor has 79 reviews.

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Showing 79 reviews matching selected criteria
Review from Kathleen S (Wife of Resident) published on 26 April 2019 Submitted via Postal Card
Overall Experience
This is to say the care is excellent, the staff are lovely, nothing is a problem.
Have no complaints whatsoever.

We were lucky when this care home was suggested.

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Review from Heather (Daughter of Resident) published on 15 January 2019 Submitted via Website
Overall Experience
As a family, we cannot praise the care that my father received from all staff at Ponteland Manor. Although he was only resident for a very short time the care and consideration for his well being and dignity was outstanding. This was evident from the fact that he settled into The Manor immediately and felt privileged to be there. His last days were difficult for all the family. However, not only was his care outstanding, but the whole family was cared for by every member of staff. The administration of his care was never intrusive but was always efficient. The respect that was afforded him and the family was second to none, and we truly feel that we could not have asked for more from The Manor. The caring leadership by the management team was reflected throughout the workforce.

We recommend The Manor 100%.

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Review from C B (Son of Resident) published on 27 November 2018 Submitted via Postal Card
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My mother is extremely well cared for by all the staff at Ponteland Manor. Her 4 children (8 grandchildren and 13 great-grandchildren!) visit her regularly and are always pleased to see how happy and safe she feels.

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Review from E S (Daughter of Resident) published on 21 November 2018 Submitted via Postal Card
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A well run home. Management very good. The great majority of staff are well motivated, skilled and caring. At the end of my Mum's life, she was looked after very well.

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Review from Michael A (Resident / Service User) published on 15 November 2018 Submitted via Postal Card
Overall Experience

Very friendly, efficient, kind staff. Nothing is too much bother. Very highly recommended.

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Review from Sandra L (Daughter-in-law of Resident) published on 6 November 2018 Submitted via Postal Card
Overall Experience

Your staff showed empathy when dealing with the final 20 days of my mother-in-law's life.

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Review from Peter M (Son of Resident) published on 17 May 2018 Submitted via Postal Card
Overall Experience

Staff are great, home is great. Manager is great.

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Review from Marion D (Resident / Service User) published on 10 May 2018 Submitted via Postal Card
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I have been well looked after by all the staff. The food is very good - very good variety.

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Review from C H (Daughter of Resident) published on 12 September 2017 Submitted via Postal Card
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Ponteland Manor is a warm, friendly and safe environment in which my mother has settled well. The staff are kind and attentive and always take time to chat with residents. There are plenty of activities organised daily to suit a variety of needs and abilities. The food service is excellent and theme days are provided regularly. Residents are able to request baths/showers whenever they desire. Overall Ponteland Manor is a relaxed, happy and peaceful place to reside.

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Review from Kathleen A (Wife of Resident) published on 29 August 2017 Submitted via Postal Card
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As he falls great care is taken of him. His bed is lowered when he lies down and a mattress is placed on the floor in case he rolls out if he tries to get up. A hoist is used to put him into and out of bed, change positions from an easy chair to a wheelchair and for his toilet needs. If he isn't considered fit enough meals are brought to his room. He is a messy eater and his clothes are kept clean and changed often. He would like to be able to get up and walk. There is a person who comes in to give him leg exercises, perhaps that will help him to manage a few steps.

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Review from J S (Resident / Service User) published on 22 August 2017 Submitted via Postal Card
Overall Experience

I have spent 2 weeks here and enjoyed it very much. If I should have to come into a home again I will certainly come into Ponteland Manor.

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Review from Sylvia (Friend of Resident) published on 20 July 2016 Submitted via Postal Card
Overall Experience

I have been closely involved with this home since March 1999, firstly with three close relatives and latterly as a regular visitor and committee member. I have always found the level of care and nursing exemplary but wish there wasn't such a turnover of staff. Food has improved over the years. The activities officer is the best and most proactive we have ever had.

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Review from Mary J (Wife of Resident) published on 19 July 2016 Submitted via Postal Card
Overall Experience

A very welcoming atmosphere from all members of staff, very friendly and caring. All go the extra mile. Any problems dealt with immediately and sympathetically. Residents made to feel special and dealt with dignity and respect. Kitchen, cleaning and laundry work constantly to keep things going smoothly.

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Review from Bernice G (Daughter of Resident) published on 19 July 2016 Submitted via Postal Card
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All staff are very welcoming answering any question we might have promptly. The building and room is kept very clean and tidy, I am informed of any change in health promptly, privacy is respected.

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Review from Margaret B (Friend of Resident) published on 19 July 2016 Submitted via Postal Card
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The service is extremely good- staff work and and always help in anyway possible.

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Review from P A (Son of Resident) published on 29 June 2016 Submitted via Postal Card
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The care given to my mother was wonderful. She went into Ponteland Manor for respite and was so well looked after she wanted to stay for the short time she had left of her life. Not only did all the staff consider her every need, they were kind and supportive to us all throughout the time she was there. A wonderful care home and the best staff. Thank you.

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Review from M A (Daughter-in-law of Resident) published on 29 June 2016 Submitted via Postal Card
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Our parents were taken into Ponteland Manor for respite care. Sadly our mum died in March, dad is still happily occupying his room. Every care and consideration was given to them when they went in, rooms together and every attempt to ensure they were still together and not separated. The care at the end of mum's life was exemplary; the staff were supportive and really caring with all the family. Dad is well looked after and we do not have to worry - the staff are fantastic and ensure we are happy with his care and are keen to hear our views. A fantastic care home with wonderful staff. Thank you.

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Review from Clare H (Niece of Resident) published on 10 May 2016 Submitted via Postal Card
Overall Experience

The home is very friendly and welcoming atmosphere. The carers are so helpful and willing to assist my aunt in every way. The home is extremely clean and smells fresh at all times. My aunty really enjoys the food and the entertainment that is provided. She is very happy now and loves having a proper bath/shower and having her hair washed and blow dried which she hasn't done for years!

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Review from Eileen W (Resident / Service User) published on 22 January 2016 Submitted via Postal Card
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I have lived at Ponteland Manor for nearly 5 years and am very satisfied with it. I am contented living here and looked after well. As I am able to get myself up and about I have limited need for staff help on a day to day basis so find the high cost to be less than good value for money, but my surroundings are very pleasant and comfortable and I am very satisfied with the standards at this home.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 05 January 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (43) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Ponteland Manor.

Awards / Recognitions (117)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for Ponteland Manor.

Meet the Team (1)

Paula Routledge
Paula RoutledgeJob Title:Home ManagerJoined: 2019

I have a degree in community health and a leadership management qualification from ILM, as well as a Level 4 in dementia care from Worcester University.

Before joining the care industry, I was the CQC-registered manager as Head of Healthcare at a male prison for 1,400 people, overseeing all aspects of primary care, secondary care and mental health substance misuse services.

I came to work at Care UK after spending a year nursing my father with a terminal illness. He had been in and out of palliative respite care, and I decided that I wanted to explore this as a career where I could give something back.

In my role as Home Manager, it’s important to have empathy and understanding and to be organised, dedicated, empowered and passionate.

My favourite part of any day is my walk around when I go and speak to residents to see how they are and try to make them smile. I am also partial to getting involved in activities with residents. I find it very therapeutic during a busy day.

At the end of the day, ensuring we deliver the best care and making the residents and their families happy, so they are always smiling and all their wishes come to fruition, is the most important part of my role. I feel proud when I see the residents happy and smiling.

I’m a very social person, and outside of work, I love to meet with friends and enjoy meals out. I love a trip to the cinema and am partial to a shopping trip too.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ponteland Manor to verify any information. View our terms and conditions. Ponteland Manor has an Enhanced Service -more info.