Ponteland Manor

Thornhill Road, Ponteland, Newcastle upon Tyne NE20 9PZ
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9.8 67 Reviews
  • Ponteland Manor, Newcastle upon Tyne
Ponteland Manor is a purpose-built care home surrounded by countryside and landscaped gardens. The home provides permanent residential and nursing care as well as offering short-term respite care.

Each spacious ensuite bedroom can be personalised so you feel at home. Residents can enjoy many shared facilities including stylish lounges and a hair and beauty salon.

The dedicated team believes in making each day special and treating residents with dignity and respect. All residents have personalised care plans that are continually updated to ensure their wishes are upheld and their care needs met.

Family members are always welcome at the home, and the team maintains open lines of communication about residents' welfare.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1296
  • Self-Funded Nursing Care: from £1536
  • RESPITE Self-Funded Residential Care: from £1346
  • RESPITE Self-Funded Nursing Care: from £1586

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Ponteland Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Paula Routledge (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (52)
  • Single Rooms with Ensuite Wet Room (50)

Parking

  • On site

9.8

Ponteland Manor has a Review Score of 9.8 (9.812) out of 10, based on 26 reviews in the last 2 years.
Over all time Ponteland Manor has 67 reviews.

Overall Experience
  • 52
  • 15
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Date Published
  • 67
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Reviewer Connection to Ponteland Manor
  • 17
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Total of 67, showing 61-67
Review from Mary J (Wife of Resident) published on 19 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very welcoming atmosphere from all members of staff, very friendly and caring. All go the extra mile. Any problems dealt with immediately and sympathetically. Residents made to feel special and dealt with dignity and respect. Kitchen, cleaning and laundry work constantly to keep things going smoothly.
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Review from Bernice G (Daughter of Resident) published on 19 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are very welcoming answering any question we might have promptly. The building and room is kept very clean and tidy, I am informed of any change in health promptly, privacy is respected.
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Review from Margaret B (Friend of Resident) published on 19 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service is extremely good- staff work and and always help in anyway possible.
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Review from P A (Son of Resident) published on 29 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care given to my mother was wonderful. She went into Ponteland Manor for respite and was so well looked after she wanted to stay for the short time she had left of her life. Not only did all the staff consider her every need, they were kind and supportive to us all throughout the time she was there.
A wonderful care home and the best staff. Thank you.
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Review from M A (Daughter-in-law of Resident) published on 29 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our parents were taken into Ponteland Manor for respite care. Sadly our mum died in March, dad is still happily occupying his room. Every care and consideration was given to them when they went in, rooms together and every attempt to ensure they were still together and not separated. The care at the
end of mum's life was exemplary; the staff were supportive and really caring with all the family. Dad is well looked after and we do not have to worry - the staff are fantastic and ensure we are happy with his care and are keen to hear our views. A fantastic care home with wonderful staff. Thank you.
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Review from Clare H (Niece of Resident) published on 10 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is very friendly and welcoming atmosphere. The carers are so helpful and willing to assist my aunt in every way. The home is extremely clean and smells fresh at all times. My aunty really enjoys the food and the entertainment that is provided. She is very happy now and loves having a proper
bath/shower and having her hair washed and blow dried which she hasn't done for years!
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Review from Eileen W (Resident) assisted by family/friend published on 22 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have lived at Ponteland Manor for nearly 5 years and am very satisfied with it. I am contented living here and looked after well. As I am able to get myself up and about I have limited need for staff help on a day to day basis so find the high cost to be less than good value for money, but my surroundings
are very pleasant and comfortable and I am very satisfied with the standards at this home.
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Current Review Score: 9.8 (9.812)

Overview of Review Score

The Review Score of 9.8 (9.812) out of 10 for Ponteland Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.812 for Ponteland Manor is calculated as follows: ( (246 Excellents x 5) + (57 Goods x 4) ) ÷ 303 Ratings = 4.812
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ponteland Manor is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Jan 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (99)

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Meet the Team (1)

Paula

Paula Routledge

Job Title: Home Manager Joined: 2019

I have a degree in community health and a leadership management qualification from ILM, as well as a Level 4 in dementia care from Worcester University.


Before joining the care industry, I was the CQC-registered manager as Head of Healthcare at a male prison for 1,400 people, overseeing all aspects of primary care, secondary care and mental health substance misuse services.


I came to work at Care UK after spending a year nursing my father with a terminal illness. He had been in and out of palliative respite care, and I decided that I wanted to explore this as a career where I could give something back.


In my role as Home Manager, it’s important to have empathy and understanding and to be organised, dedicated, empowered and passionate.


My favourite part of any day is my walk around when I go and speak to residents to see how they are and try to make them smile. I am also partial to getting involved in activities with residents. I find it very therapeutic during a busy day.


At the end of the day, ensuring we deliver the best care and making the residents and their families happy, so they are always smiling and all their wishes come to fruition, is the most important part of my role. I feel proud when I see the residents happy and smiling.


I’m a very social person, and outside of work, I love to meet with friends and enjoy meals out. I love a trip to the cinema and am partial to a shopping trip too.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ponteland Manor to verify any information. View our terms and conditions. Ponteland Manor has an Enhanced Service - more info.