
All staff have a ready smile and always have time to discuss / update youColin O(Son of Resident/Service User)



All staff have a ready smile and always have time to discuss / update youColin O(Son of Resident/Service User)



Ponteland Manor is a purpose-built care home surrounded by countryside and landscaped gardens. The home provides permanent residential and nursing care as well as offering short-term respite care.
Each spacious ensuite bedroom can be personalised so you feel at home. Residents can enjoy many shared facilities including stylish lounges and a hair and beauty salon.
The dedicated team believes in making each day special and treating residents with dignity and respect. All...
Care Provided by Ponteland Manor
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 52 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Television point in own room
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Ponteland Manor for full pricing details and T&Cs.
Contact Ponteland Manor to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Paula Routledge(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2010
Room Information
- Single Rooms (52)
- Single Rooms with ensuite Wet Room (50)
Parking
- On site
Ponteland Manor Reviews (79)
Ponteland Manor has a Review Score of 9.9 (9.913) out of 10, based on 25 reviews in the last 2 years.
Over all time Ponteland Manor has 79 reviews.
More activities needed.
We are pleased to see your positive feedback surrounding the care, management, facilities and dining experience at Ponteland Manor. Our dedicated Lifestyle team organise a full and varied activities schedule each week, working hard to understand residents’ preferences so there is always something...
Ponteland Manor provides a fantastic level of care. All of the staff are extremely friendly and I can be sure that my mother is in great hands.
At Ponteland Manor Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team.
I have found Ponteland Manor care home to be very good. The staff are very caring and considerate. It is very clean and tidy.
Since I arrived here just over a year ago, the staff have all been very supportive. I found having to ask for help with my personal care difficult, but without exception, the carers assured me that any help I needed would be given. This is my home now and I am very happy here.
I think the manor is a wonderful care home. The staff are so dedicated, nothing is a bother to them. Diet-wise, the chef caters to the resident's choices as best he can. The activities are second to none, always something different for the residents to do, people bringing in dogs for the residents to pat. All kinds of entertainment to suit all tastes are happy with their care. The decor and cleanliness of the home is second to none. The fresh flowers in reception are gorgeous. Matron is very approachable for any information.
I would highly recommend Ponteland Manor. The quality of care is very good. The home is clean and tidy. The manager really cares for all the residents and treats them like family, and is very approachable. All the staff are friendly. There are daily activities to keep residents entertained.
As a family, we are very happy with the care provided to our mother. The home manager and the team are genuinely caring, kind and professional people. The care home is clean, light and airy with a lovely friendly ambience. Care is provided with a nothing is too much trouble attitude and a happy and kind approach. Residents and relatives are treated kindly in this wonderfully caring home.
My aunt had spent thirteen years at Ponteland Manor. She needed very little care on arrival but her needs increased with time despite her retaining her fierce independence. She was happy and well looked after. When the end came she was still treated with dignity and their support and compassion for my aunt and for me was outstanding.
Well looked after from the start of care.
My grandmother is so happy here. She has a new family. She loves all of the staff. She says she thinks she's died and gone to heaven, what can I say when she's as happy as this. Thank you so much to all of the staff who make her feel like this.
All the staff are so helpful and caring. They are dedicated to the residents and my husband is very happy with them all. It is a very happy environment, friendly and welcoming and it is a pleasure to visit. Always warm and comfortable in lovely surroundings.
A comfortable and caring environment where the staff constantly go the extra mile for the resident. The home has a lively, fun atmosphere thanks to some big personalities amongst the staff. My mother feels safe and well cared for an constantly praises the staff for their dedication.
Very pleasant facility. The staff are obliging and pleasant. She appears to be very happy here and we are sure she is.
In my opinion, Ponteland Manor is fantastic and Mum seems quite content there.
I’m always made to feel very welcome and coffee or lunch is always presented beautifully. This is very important for my Mum and does not come unnoticed.
The manager runs a tight ship and the staff are very caring activities are great it is a very happy environment I need to get my name down but I’m only 62 so think it will be a while yet.
This is a lovely home with exceptional staff who really do seem to care about the residents. It is a very clean home with an excellent kitchen. The home offers residents an excellent range of games and services and a very good range of performers. I really do feel most welcome when I come and visit my mother, with or without my dog.
My father in law was very happy here. He felt safe and cared for. He joined in with activities eventually with encouragement and made friends. All staff were friendly and professional. Always available for support, advice and information. They made his last year enjoyable and comfortable.
I needed somewhere as a matter of extreme urgency for my dear Mum, who was in hospital. We needed a peaceful place for her to die. Management and all staff were exemplary - so very kind, caring and supportive. They totally understood our needs and delivered with true professionalism and complete compassion. Lead beautifully from the helm, right through to the domestic. Wonderful experience. Thank you.
My connection with the care home started in 2011 when my mother and father were admitted. My mother-in-law was also admitted in 2016 during these 8 years I have seen quite a few staff changes but overall the standard of care has been high. Only my mother remains in care and despite the many difficulties, the staff take the time and effort to maintain a high standard of support. I cannot praise them enough.
Adequate care from caring and friendly staff. Three good meals a day, good environment.
Excellent care in every way. The staff are most attentive and kind. My mother is safe and secure and is very appreciative of all that the staff do for her. Thank you all.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 January 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (43) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Ponteland Manor.
Accreditations
There are no accreditations posted yet for Ponteland Manor.
Meet the Team (1)

I have a degree in community health and a leadership management qualification from ILM, as well as a Level 4 in dementia care from Worcester University.
Before joining the care industry, I was the CQC-registered manager as Head of Healthcare at a male prison for 1,400 people, overseeing all aspects of primary care, secondary care and mental health substance misuse services.
I came to work at Care UK after spending a year nursing my father with a terminal illness. He had been in and out of palliative respite care, and I decided that I wanted to explore this as a career where I could give something back.
In my role as Home Manager, it’s important to have empathy and understanding and to be organised, dedicated, empowered and passionate.
My favourite part of any day is my walk around when I go and speak to residents to see how they are and try to make them smile. I am also partial to getting involved in activities with residents. I find it very therapeutic during a busy day.
At the end of the day, ensuring we deliver the best care and making the residents and their families happy, so they are always smiling and all their wishes come to fruition, is the most important part of my role. I feel proud when I see the residents happy and smiling.
I’m a very social person, and outside of work, I love to meet with friends and enjoy meals out. I love a trip to the cinema and am partial to a shopping trip too.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ponteland Manor to verify any information. View our terms and conditions. Ponteland Manor has an Enhanced Service -more info.