Ponteland Manor

Thornhill Road, Ponteland, Newcastle upon Tyne NE20 9PZ
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9.8 67 Reviews
  • Ponteland Manor, Newcastle upon Tyne
Ponteland Manor is a purpose-built care home surrounded by countryside and landscaped gardens. The home provides permanent residential and nursing care as well as offering short-term respite care.

Each spacious ensuite bedroom can be personalised so you feel at home. Residents can enjoy many shared facilities including stylish lounges and a hair and beauty salon.

The dedicated team believes in making each day special and treating residents with dignity and respect. All residents have personalised care plans that are continually updated to ensure their wishes are upheld and their care needs met.

Family members are always welcome at the home, and the team maintains open lines of communication about residents' welfare.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1296
  • Self-Funded Nursing Care: from £1536
  • RESPITE Self-Funded Residential Care: from £1346
  • RESPITE Self-Funded Nursing Care: from £1586

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Ponteland Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Paula Routledge (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (52)
  • Single Rooms with Ensuite Wet Room (50)

Parking

  • On site

Ponteland Manor Reviews (67)

9.8

Ponteland Manor has a Review Score of 9.8 (9.812) out of 10, based on 26 reviews in the last 2 years.
Over all time Ponteland Manor has 67 reviews.

Overall Experience
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Date Published
  • 67
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Reviewer Connection to Ponteland Manor
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Total of 67, showing 41-60
Review from E F (Friend of Resident) published on 18 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleasant facility. The staff are obliging and pleasant. She appears to be very happy here and we are sure she is.
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Review from Susan R (Daughter of Resident) published on 23 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Ponteland Manor in September 2021.
In my opinion, Ponteland Manor is fantastic and Mum seems quite content there.
I’m always made to feel very welcome and coffee or lunch is always presented beautifully. This is very important for my Mum and does not come unnoticed.
The manager
runs a tight ship and the staff are very caring activities are great it is a very happy environment I need to get my name down but I’m only 62 so think it will be a while yet.
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Review from David P (Son of Resident) published on 1 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a lovely home with exceptional staff who really do seem to care about the residents. It is a very clean home with an excellent kitchen. The home offers residents an excellent range of games and services and a very good range of performers. I really do feel most welcome when I come and visit
my mother, with or without my dog.
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Review from S F (Daughter-in-law of Resident) published on 23 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father in law was very happy here. He felt safe and cared for. He joined in with activities eventually with encouragement and made friends. All staff were friendly and professional. Always available for support, advice and information. They made his last year enjoyable and comfortable.
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Review from A C (Daughter of Resident) published on 6 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I needed somewhere as a matter of extreme urgency for my dear Mum, who was in hospital. We needed a peaceful place for her to die. Management and all staff were exemplary - so very kind, caring and supportive. They totally understood our needs and delivered with true professionalism and complete compassion.
Lead beautifully from the helm, right through to the domestic. Wonderful experience. Thank you.
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Review from M L (Daughter of Resident) published on 22 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My connection with the care home started in 2011 when my mother and father were admitted. My mother-in-law was also admitted in 2016 during these 8 years I have seen quite a few staff changes but overall the standard of care has been high. Only my mother remains in care and despite the many difficulties,
the staff take the time and effort to maintain a high standard of support. I cannot praise them enough.
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Review from Arthur F (Resident) published on 3 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Adequate care from caring and friendly staff. Three good meals a day, good environment.
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Review from Robin B (Son of Resident) published on 3 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care in every way. The staff are most attentive and kind. My mother is safe and secure and is very appreciative of all that the staff do for her. Thank you all.
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Review from Kathleen S (Wife of Resident) published on 26 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is to say the care is excellent, the staff are lovely, nothing is a problem.
Have no complaints whatsoever.
We were lucky when this care home was suggested.
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Review from Heather (Daughter of Resident) published on 15 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family, we cannot praise the care that my father received from all staff at Ponteland Manor. Although he was only resident for a very short time the care and consideration for his well being and dignity was outstanding. This was evident from the fact that he settled into The Manor immediately and
felt privileged to be there. His last days were difficult for all the family. However, not only was his care outstanding, but the whole family was cared for by every member of staff. The administration of his care was never intrusive but was always efficient. The respect that was afforded him and the family was second to none, and we truly feel that we could not have asked for more from The Manor. The caring leadership by the management team was reflected throughout the workforce.
We recommend The Manor 100%.
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Review from C B (Son of Resident) published on 27 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is extremely well cared for by all the staff at Ponteland Manor. Her 4 children (8 grandchildren and 13 great-grandchildren!) visit her regularly and are always pleased to see how happy and safe she feels.
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Review from E S (Daughter of Resident) published on 21 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A well run home. Management very good. The great majority of staff are well motivated, skilled and caring. At the end of my Mum's life, she was looked after very well.
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Review from Michael A (Resident) assisted by family/friend published on 15 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly, efficient, kind staff. Nothing is too much bother. Very highly recommended.
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Review from Sandra L (Daughter-in-law of Resident) published on 6 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Your staff showed empathy when dealing with the final 20 days of my mother-in-law's life.
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Review from Peter M (Son of Resident) published on 17 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are great, home is great. Manager is great.
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Review from Marion D (Resident) assisted by family/friend published on 10 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been well looked after by all the staff. The food is very good - very good variety.
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Review from C H (Daughter of Resident) published on 12 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ponteland Manor is a warm, friendly and safe environment in which my mother has settled well. The staff are kind and attentive and always take time to chat with residents. There are plenty of activities organised daily to suit a variety of needs and abilities. The food service is excellent and theme
days are provided regularly. Residents are able to request baths/showers whenever they desire. Overall Ponteland Manor is a relaxed, happy and peaceful place to reside.
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Review from Kathleen A (Wife of Resident) published on 29 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As he falls great care is taken of him. His bed is lowered when he lies down and a mattress is placed on the floor in case he rolls out if he tries to get up. A hoist is used to put him into and out of bed, change positions from an easy chair to a wheelchair and for his toilet needs. If he isn't considered
fit enough meals are brought to his room. He is a messy eater and his clothes are kept clean and changed often. He would like to be able to get up and walk. There is a person who comes in to give him leg exercises, perhaps that will help him to manage a few steps.
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Review from J S (Resident) published on 22 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have spent 2 weeks here and enjoyed it very much. If I should have to come into a home again I will certainly come into Ponteland Manor.
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Review from Sylvia (Friend of Resident) published on 20 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been closely involved with this home since March 1999, firstly with three close relatives and latterly as a regular visitor and committee member. I have always found the level of care and nursing exemplary but wish there wasn't such a turnover of staff. Food has improved over the years. The activities
officer is the best and most proactive we have ever had.
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Current Review Score: 9.8 (9.812)

Overview of Review Score

The Review Score of 9.8 (9.812) out of 10 for Ponteland Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.812 for Ponteland Manor is calculated as follows: ( (246 Excellents x 5) + (57 Goods x 4) ) ÷ 303 Ratings = 4.812
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ponteland Manor is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Jan 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (99)

Meet the Team (1)

Paula

Paula Routledge

Job Title: Home Manager Joined: 2019

I have a degree in community health and a leadership management qualification from ILM, as well as a Level 4 in dementia care from Worcester University.


Before joining the care industry, I was the CQC-registered manager as Head of Healthcare at a male prison for 1,400 people, overseeing all aspects of primary care, secondary care and mental health substance misuse services.


I came to work at Care UK after spending a year nursing my father with a terminal illness. He had been in and out of palliative respite care, and I decided that I wanted to explore this as a career where I could give something back.


In my role as Home Manager, it’s important to have empathy and understanding and to be organised, dedicated, empowered and passionate.


My favourite part of any day is my walk around when I go and speak to residents to see how they are and try to make them smile. I am also partial to getting involved in activities with residents. I find it very therapeutic during a busy day.


At the end of the day, ensuring we deliver the best care and making the residents and their families happy, so they are always smiling and all their wishes come to fruition, is the most important part of my role. I feel proud when I see the residents happy and smiling.


I’m a very social person, and outside of work, I love to meet with friends and enjoy meals out. I love a trip to the cinema and am partial to a shopping trip too.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ponteland Manor to verify any information. View our terms and conditions. Ponteland Manor has an Enhanced Service - more info.