All staff have a ready smile and always have time to discuss / update youColin O(Son of Resident/Service User)
All staff have a ready smile and always have time to discuss / update youColin O(Son of Resident/Service User)
Ponteland Manor is a purpose-built care home surrounded by countryside and landscaped gardens. The home provides permanent residential and nursing care as well as offering short-term respite care.
Each spacious ensuite bedroom can be personalised so you feel at home. Residents can enjoy many shared facilities including stylish lounges and a hair and beauty salon.
The dedicated team believes in making each day special and treating residents with dignity and respect. All...
Ponteland Manor is a purpose-built care home surrounded by countryside and landscaped gardens. The home provides permanent residential and nursing care as well as offering short-term respite care.
Each spacious ensuite bedroom can be personalised so you feel at home. Residents can enjoy many shared facilities including stylish lounges and a hair and beauty salon.
The dedicated team believes in making each day special and treating residents with dignity and respect. All residents have personalised care plans that are continually updated to ensure their wishes are upheld and their care needs met.
Family members are always welcome at the home, and the team maintains open lines of communication about residents' welfare.
Contact Ponteland Manor to confirm what's included and get a personalised quote:
Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Ponteland Manor for full pricing details and T&Cs.
Ponteland Manor has a Review Score of 9.9 (9.916) out of 10, based on 28 reviews in the last 2 years.
Over all time Ponteland Manor has 81 reviews.
On my first visit, two things stood out immediately: 1) the friendly and attentive care from all staff, a genuine warmth to both visitors and residents and 2) The high standard of maintenance and attention to the environment and atmosphere. The manager was happy to discuss any and every aspect of...
On my first visit, two things stood out immediately: 1) the friendly and attentive care from all staff, a genuine warmth to both visitors and residents and 2) The high standard of maintenance and attention to the environment and atmosphere. The manager was happy to discuss any and every aspect of the care they provide and has always been warm and professional in their approach. Other family members and friends have visited more frequently than I (as I live and work some distance away) and they echo our appreciation of the high standard of care. Thank you.
Many thanks, the Care UK team.
I cannot do them all justice.
I cannot do them all justice.
We are pleased to hear that your stay at Ponteland Manor was positive and that the quality of care you received was excellent - comments like these are gratefully received. The catering team provide fresh, quality food whilst being mindful of presentation, so as to offer meals that are visually enticing as well as tasty and nutritious.
More activities needed.
More activities needed.
We are pleased to see your positive feedback surrounding the care, management, facilities and dining experience at Ponteland Manor. Our dedicated Lifestyle team organise a full and varied activities schedule each week, working hard to understand residents’ preferences so there is always something...
We are pleased to see your positive feedback surrounding the care, management, facilities and dining experience at Ponteland Manor. Our dedicated Lifestyle team organise a full and varied activities schedule each week, working hard to understand residents’ preferences so there is always something for everyone to get involved in, should they wish to do so. We recognise in recent weeks we have needed to allocate resources to training new team members, however, we are now in a position to offer even more activities including getting out into the community.
Ponteland Manor provides a fantastic level of care. All of the staff are extremely friendly and I can be sure that my mother is in great hands.
Ponteland Manor provides a fantastic level of care. All of the staff are extremely friendly and I can be sure that my mother is in great hands.
Many thanks, the Care UK team.
I have found Ponteland Manor care home to be very good. The staff are very caring and considerate. It is very clean and tidy.
I have found Ponteland Manor care home to be very good. The staff are very caring and considerate. It is very clean and tidy.
Since I arrived here just over a year ago, the staff have all been very supportive. I found having to ask for help with my personal care difficult, but without exception, the carers assured me that any help I needed would be given. This is my home now and I am very happy here.
Since I arrived here just over a year ago, the staff have all been very supportive. I found having to ask for help with my personal care difficult, but without exception, the carers assured me that any help I needed would be given. This is my home now and I am very happy here.
I think the manor is a wonderful care home. The staff are so dedicated, nothing is a bother to them. Diet-wise, the chef caters to the resident's choices as best he can. The activities are second to none, always something different for the residents to do, people bringing in dogs for the residents...
I think the manor is a wonderful care home. The staff are so dedicated, nothing is a bother to them. Diet-wise, the chef caters to the resident's choices as best he can. The activities are second to none, always something different for the residents to do, people bringing in dogs for the residents to pat. All kinds of entertainment to suit all tastes are happy with their care. The decor and cleanliness of the home is second to none. The fresh flowers in reception are gorgeous. Matron is very approachable for any information.
I would highly recommend Ponteland Manor. The quality of care is very good. The home is clean and tidy. The manager really cares for all the residents and treats them like family, and is very approachable. All the staff are friendly. There are daily activities to keep residents entertained.
I would highly recommend Ponteland Manor. The quality of care is very good. The home is clean and tidy. The manager really cares for all the residents and treats them like family, and is very approachable. All the staff are friendly. There are daily activities to keep residents entertained.
As a family, we are very happy with the care provided to our mother. The home manager and the team are genuinely caring, kind and professional people. The care home is clean, light and airy with a lovely friendly ambience. Care is provided with a nothing is too much trouble attitude and a happy...
As a family, we are very happy with the care provided to our mother. The home manager and the team are genuinely caring, kind and professional people. The care home is clean, light and airy with a lovely friendly ambience. Care is provided with a nothing is too much trouble attitude and a happy and kind approach. Residents and relatives are treated kindly in this wonderfully caring home.
My aunt had spent thirteen years at Ponteland Manor. She needed very little care on arrival but her needs increased with time despite her retaining her fierce independence. She was happy and well looked after. When the end came she was still treated with dignity and their support and compassion for...
My aunt had spent thirteen years at Ponteland Manor. She needed very little care on arrival but her needs increased with time despite her retaining her fierce independence. She was happy and well looked after. When the end came she was still treated with dignity and their support and compassion for my aunt and for me was outstanding.
Well looked after from the start of care.
Well looked after from the start of care.
My grandmother is so happy here. She has a new family. She loves all of the staff. She says she thinks she's died and gone to heaven, what can I say when she's as happy as this. Thank you so much to all of the staff who make her feel like this.
My grandmother is so happy here. She has a new family. She loves all of the staff. She says she thinks she's died and gone to heaven, what can I say when she's as happy as this. Thank you so much to all of the staff who make her feel like this.
All the staff are so helpful and caring. They are dedicated to the residents and my husband is very happy with them all. It is a very happy environment, friendly and welcoming and it is a pleasure to visit. Always warm and comfortable in lovely surroundings.
All the staff are so helpful and caring. They are dedicated to the residents and my husband is very happy with them all. It is a very happy environment, friendly and welcoming and it is a pleasure to visit. Always warm and comfortable in lovely surroundings.
A comfortable and caring environment where the staff constantly go the extra mile for the resident. The home has a lively, fun atmosphere thanks to some big personalities amongst the staff. My mother feels safe and well cared for an constantly praises the staff for their dedication.
A comfortable and caring environment where the staff constantly go the extra mile for the resident. The home has a lively, fun atmosphere thanks to some big personalities amongst the staff. My mother feels safe and well cared for an constantly praises the staff for their dedication.
Very pleasant facility. The staff are obliging and pleasant. She appears to be very happy here and we are sure she is.
Very pleasant facility. The staff are obliging and pleasant. She appears to be very happy here and we are sure she is.
The...
The manager runs a tight ship and the staff are very caring activities are great it is a very happy environment I need to get my name down but I’m only 62 so think it will be a while yet.
This is a lovely home with exceptional staff who really do seem to care about the residents. It is a very clean home with an excellent kitchen. The home offers residents an excellent range of games and services and a very good range of performers. I really do feel most welcome when I come and visit...
This is a lovely home with exceptional staff who really do seem to care about the residents. It is a very clean home with an excellent kitchen. The home offers residents an excellent range of games and services and a very good range of performers. I really do feel most welcome when I come and visit my mother, with or without my dog.
My father in law was very happy here. He felt safe and cared for. He joined in with activities eventually with encouragement and made friends. All staff were friendly and professional. Always available for support, advice and information. They made his last year enjoyable and comfortable.
My father in law was very happy here. He felt safe and cared for. He joined in with activities eventually with encouragement and made friends. All staff were friendly and professional. Always available for support, advice and information. They made his last year enjoyable and comfortable.
I needed somewhere as a matter of extreme urgency for my dear Mum, who was in hospital. We needed a peaceful place for her to die. Management and all staff were exemplary - so very kind, caring and supportive. They totally understood our needs and delivered with true professionalism and complete...
I needed somewhere as a matter of extreme urgency for my dear Mum, who was in hospital. We needed a peaceful place for her to die. Management and all staff were exemplary - so very kind, caring and supportive. They totally understood our needs and delivered with true professionalism and complete compassion. Lead beautifully from the helm, right through to the domestic. Wonderful experience. Thank you.
My connection with the care home started in 2011 when my mother and father were admitted. My mother-in-law was also admitted in 2016 during these 8 years I have seen quite a few staff changes but overall the standard of care has been high. Only my mother remains in care and despite the many...
My connection with the care home started in 2011 when my mother and father were admitted. My mother-in-law was also admitted in 2016 during these 8 years I have seen quite a few staff changes but overall the standard of care has been high. Only my mother remains in care and despite the many difficulties, the staff take the time and effort to maintain a high standard of support. I cannot praise them enough.
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I have a degree in community health and a leadership management qualification from ILM, as well as a Level 4 in dementia care from Worcester...
I have a degree in community health and a leadership management qualification from ILM, as well as a Level 4 in dementia care from Worcester University.
Before joining the care industry, I was the CQC-registered manager as Head of Healthcare at a male prison for 1,400 people, overseeing all aspects of primary care, secondary care and mental health substance misuse services.
I came to work at Care UK after spending a year nursing my father with a terminal illness. He had been in and out of palliative respite care, and I decided that I wanted to explore this as a career where I could give something back.
In my role as Home Manager, it’s important to have empathy and understanding and to be organised, dedicated, empowered and passionate.
My favourite part of any day is my walk around when I go and speak to residents to see how they are and try to make them smile. I am also partial to getting involved in activities with residents. I find it very therapeutic during a busy day.
At the end of the day, ensuring we deliver the best care and making the residents and their families happy, so they are always smiling and all their wishes come to fruition, is the most important part of my role. I feel proud when I see the residents happy and smiling.
I’m a very social person, and outside of work, I love to meet with friends and enjoy meals out. I love a trip to the cinema and am partial to a shopping trip too.
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