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Ponteland Manor

Thornhill Road, Ponteland, Newcastle upon Tyne, Northumberland NE20 9PZ
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All staff have a ready smile and always have time to discuss / update youColin O(Son of Resident/Service User)
Ponteland Manor, Newcastle upon Tyne
Ponteland Manor, Newcastle upon Tyne
Ponteland Manor, Newcastle upon Tyne

Ponteland Manor is a purpose-built care home surrounded by countryside and landscaped gardens. The home provides permanent residential and nursing care as well as offering short-term respite care.

Each spacious ensuite bedroom can be personalised so you feel at home. Residents can enjoy many shared facilities including stylish lounges and a hair and beauty salon.

The dedicated team believes in making each day special and treating residents with dignity and respect. All...  

Care Provided by Ponteland Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,395From £1,569
Nursing CareFrom £1,660From £1,867
Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.

Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply

an agreed hourly charge for this service.

Contact Ponteland Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Paula Routledge(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (52)
  • Single Rooms with ensuite Wet Room (50)

Parking

  • On site

Ponteland Manor Reviews (79)

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9.9

Ponteland Manor has a Review Score of 9.9 (9.913) out of 10, based on 25 reviews in the last 2 years. Over all time Ponteland Manor has 79 reviews.

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Showing 79 reviews matching selected criteria
Review from D G (Daughter of Resident) published on 14 April 2025 Submitted via Website
Overall Experience

Mam has been a resident at Ponteland Manor since Oct 24. She settled well being made very welcome by Manager, all the staff & residents. Just after her move she was diagnosed with Alzheimer's. The staff have all been fantastic with not only Mam but also the family, coming to terms with and understanding the illness. They have shown such patience and empathy at all times, even when mams illness has proved to be very challenging and difficult., The care staff look after residents as if they were family, it is so reassuring to know your loved ones is being cared for and looked after by a team who truly care. The activities team are also brilliant, they take the time to get to know each resident individually and also their capabilities, encouraging them daily to take part and participate in their extensive daily program. There is a lovely atmosphere, and everyone including senior staff (who are all lovely) make time to chat/update/reassure you when visiting.

Reply from Hannah Story, Reviews Team at Ponteland Manor

thank you very much for taking the time to leave us feedback about your experience.Its heartening to hear how well she settled in and how warmly she was welcomed by the team and fellow residents. At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks the Care UK team

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Review from kirsty n (Daughter of Resident) published on 11 April 2025 Submitted via Website
Overall Experience

My mam has been living at Ponteland Manor for 3 years now & I am happy with the care she receives,it's the little touches that make such a difference , staff making time to stop for a chat or showing an interest in her craftwork.The links to the community are great , even I enjoy the group trips to the social club where it's nice to meet Mam's friends & have a coffee with them.Because of reduced mobility it's great that mam has access to a brilliant hairdresser & podiatrist.

Reply from Hannah Story, Reviews Team at Ponteland Manor

thank you very much for taking the time to leave us feedback about your experience.At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks the Care UK team

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Review from P J (Son of Resident) published on 10 April 2025 Submitted via Website
Overall Experience

Very happy with the care provided for my mother. Staff are attentive and caring. Rooms bright and facilities welcoming. Good food, standard of care and excellent range of activities. Would highly recommend.

Reply from Hannah Story, Reviews Team at Ponteland Manor

thank you very much for taking the time to leave us feedback about your experience.At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks the Care UK team

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Review from L G (Granddaughter of Resident) published on 3 April 2025 Submitted via Website
Overall Experience

Always welcoming and friendly at Ponteland Manor. Staff work hard and are very informative and helpful. One member of staff always makes time to discuss Grandfather's updates while also running and managing a fantastic care home.

Reply from Hannah Story, Reviews Team at Ponteland Manor

thank you very much for taking the time to leave us feedback about your experience.At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks the Care UK team

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Review from Sarah T (Daughter of Resident) published on 30 January 2025 Submitted via Postal Card
Overall Experience

My mum has been a resident at Ponteland Manor since September 2022. We are absolutely delighted with the outstanding care she receives. The staff are all so very kind, caring, compassionate and respectful. They treat Mum with great dignity and they really do care about her. They are all so professional and I feel totally confident in her management. Her room is beautiful and she is very happy and comfortable. There are so many wonderful activities that she can join in with and there is always something interesting happening. The home is so well managed and I would recommend it wholeheartedly.

Reply from Caprice Geisha, Reviews Team at Ponteland Manor

Thank you very much for taking the time to leave us feedback about your experience.At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from A P (Granddaughter of Resident) published on 14 June 2024 Submitted via Website
Overall Experience

It means the absolute world to know that our family member is so well cared for - the staff are genuinely all so wonderful and really go the extra mile. Ponteland Manor is always absolutely spotless and so well maintained - there's a really lovely atmosphere there which makes visiting a real joy.

Reply from Caprice Geisha, Reviews Team at Ponteland Manor

Hi, thank you very much for taking the time to leave us feedback about your experience. At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from M L (Friend of Resident) published on 16 May 2024 Submitted via Website
Overall Experience

My mother is a long-serving resident. Over the years her care has been consistently good with real care being shown to her. The home communicates clearly and promptly and are very open about my mother's situation.

Reply from Caprice Geisha, Reviews Team at Ponteland Manor

Hi, thank you very much for taking the time to leave us feedback about your experience. At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Alison R (Friend of Resident) published on 13 May 2024 Submitted via Postal Card
Overall Experience

The home is a clean pleasant environment and the residents appear well cared for and content. Individual tooms are attractive and well presented allowing residents to have personal items which provide a link with their home. Activities take place in communal areas so that a sense of purpose exists, and life is interesting. More important however is that there is excellent staff who display kindness, friendliness and efficiency. The residents despite their varied conditions seem to be making the most of their remaining years. The carers are unfailingly cheerful and helpful. The manager is efficient, hardworking, approachable and thoughtful. Full marks!

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Review from Garth U (Stepson of Resident) published on 3 May 2024 Submitted via Postal Card
Overall Experience

I would like to thank the staff at Ponteland Manor for the exemplary care they gave to my stepfather. He was there for five weeks of respite, during which time his behaviour became increasingly challenging. This was managed with extreme compassion and sensitivity by all members of staff and regular, open and honest communication was maintained with the family. Difficult decisions were required regarding his future care, but the manager and her team were invaluable in assisting with the process and supporting me and my mother. There is a friendly and welcoming feel to the home and the commitment and dedication of the staff is evident everywhere. Thank you!

Reply from Caprice Geisha, Reviews Team at Ponteland Manor

Hi Garth, thank you very much for taking the time to leave us feedback about your experience. At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from J P (Daughter of Resident) published on 12 April 2024 Submitted via Website
Overall Experience

Outstanding care for my mother. Fantastic range of daily activities. Great range of tasty food. Very caring committed staff. All medical needs met. Inviting and welcoming environment. Supportive and pro-active management, especially the manager.

Reply from Reviews Team, Reviews Team at Ponteland Manor

Hi, thank you very much for taking the time to leave us feedback about your experience. At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from L T (Daughter of Resident) published on 4 January 2024 Submitted via Website
Overall Experience
My mother has been a resident for about 18 months now.
She has become frailer during that time and now prefers to stay in bed. The staff have ensured that she has an appropriate mattress to ensure she is comfortable and negate the risk of bedsores.
She has difficulty eating due to the tremors she suffers from but does not yet wish to be fed. Staff cut her food up for her but sometimes it is in too large chunks and drier meals are difficult for her, sauces help to make it easier for her to eat things.
In general, staff are very good, as with any organisation some are even better than others at spotting things that are helpful, for example putting her hearing aids in the morning.

Overall, we are very pleased with the care she receives.

Reply from Samantha Debenham, Reviews Team at Ponteland Manor

We are pleased to hear that overall, you are happy with your mother’s experience at Ponteland Manor. As a team, we are committed to ensuring residents are always comfortable and their needs accommodated. With regards to your mother’s experience during mealtimes; our chefs are experienced with...  

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Review from Alicia P (Granddaughter of Resident) published on 12 December 2023 Submitted via Website
Overall Experience

I couldn’t rate Ponteland Manor highly enough. The level of care and consideration shown is second to none and the staff and wonderful with all of the residents. It means the world to know our loved one is so well looked after.

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Review from Gerard G (Son of Resident) published on 11 December 2023 Submitted via Website
Overall Experience
Parents seem to be settling in well. A few issues are now resolved which is down to parents accepting things and home getting used to their needs. Plenty of activities for them if they wish to attend.
Food is good, Dad particularly likes it.

Overall good care.

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Review from Bill L (Husband of Resident) published on 11 December 2023 Submitted via Website
Overall Experience

My wife has been in Ponteland Manor since August 23 and despite it having been a very difficult decision to place her in a nursing home I have seen a level of care which has touched me, the staff treat her with dignity and respect making the decision to place her in Ponteland easier for me knowing she is being cared for.

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Review from Amy B (Granddaughter of Resident) published on 10 December 2023 Submitted via Website
Overall Experience

Great home, staff are always friendly and happy to answer any questions, there is always a wide range of activities for residents and themes throughout the year. I would definitely recommend Ponteland Manor to anyone looking for a home.

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Review from B G (Son of Resident) published on 17 November 2023 Submitted via Postal Card
Overall Experience

We found all of the staff to be very friendly and helpful. Moving my father into the care home was a very smooth process, thanks to all of the staff. My father is very happy with the facilities and people there. He has facilities and people there. He has settled in quickly and comfortably.

Reply from Caprice Geisha, Reviews Team at Ponteland Manor

Hi, thank you very much for taking the time to leave us feedback about your experience. We are pleased to hear that your father has settled in well at Ponteland Manor and he enjoys the facilities we have at the home.

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Review from William C (Husband of Resident) published on 14 November 2023 Submitted via Postal Card
Overall Experience

The staff are excellent. Management is excellent as well. They have helped in every way possible. Thank you.

Reply from Caprice Geisha, Reviews Team at Ponteland Manor
Hi William, thank you very much for taking the time to leave us feedback about your experience.

At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from D T (Niece of Resident) published on 6 November 2023 Submitted via Postal Card
Overall Experience

Always a welcome from my aunt. It seems a community of entertainment i.e. Elvis, petting pony, bingo and occasional coffee at the local club. I like the mix of activities and one-to-one time where staff will spend time with residents. My family have regular contact.

Reply from Caprice Geisha, Reviews Team at Ponteland Manor
Hi, thank you very much for taking the time to leave us feedback about your experience.

At Ponteland Manor Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one and you like the activities we hold.

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Review from R D (Son of Resident) published on 3 July 2023 Submitted via Postal Card
Overall Experience

On my first visit, two things stood out immediately: 1) the friendly and attentive care from all staff, a genuine warmth to both visitors and residents and 2) The high standard of maintenance and attention to the environment and atmosphere. The manager was happy to discuss any and every aspect of the care they provide and has always been warm and professional in their approach. Other family members and friends have visited more frequently than I (as I live and work some distance away) and they echo our appreciation of the high standard of care. Thank you.

Reply from Martha Piper, Reviews Team at Ponteland Manor
Thank you very much for taking the time to leave us feedback about your experience.
At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.

Many thanks, the Care UK team.

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Review from G D (Resident / Service User) published on 13 June 2023 Submitted via Postal Card
Overall Experience
It is very difficult to think of something 'poor' to say about Ponteland Manor. The staff are excellent, the food is good, but not always presented attractively.

I cannot do them all justice.

Reply from Samantha Debenham, Reviews Team at Ponteland Manor

We are pleased to hear that your stay at Ponteland Manor was positive and that the quality of care you received was excellent - comments like these are gratefully received. The catering team provide fresh, quality food whilst being mindful of presentation, so as to offer meals that are visually enticing as well as tasty and nutritious.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 05 January 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (43) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Ponteland Manor.

Awards / Recognitions (117)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for Ponteland Manor.

Meet the Team (1)

Paula Routledge
Paula RoutledgeJob Title:Home ManagerJoined: 2019

I have a degree in community health and a leadership management qualification from ILM, as well as a Level 4 in dementia care from Worcester University.

Before joining the care industry, I was the CQC-registered manager as Head of Healthcare at a male prison for 1,400 people, overseeing all aspects of primary care, secondary care and mental health substance misuse services.

I came to work at Care UK after spending a year nursing my father with a terminal illness. He had been in and out of palliative respite care, and I decided that I wanted to explore this as a career where I could give something back.

In my role as Home Manager, it’s important to have empathy and understanding and to be organised, dedicated, empowered and passionate.

My favourite part of any day is my walk around when I go and speak to residents to see how they are and try to make them smile. I am also partial to getting involved in activities with residents. I find it very therapeutic during a busy day.

At the end of the day, ensuring we deliver the best care and making the residents and their families happy, so they are always smiling and all their wishes come to fruition, is the most important part of my role. I feel proud when I see the residents happy and smiling.

I’m a very social person, and outside of work, I love to meet with friends and enjoy meals out. I love a trip to the cinema and am partial to a shopping trip too.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ponteland Manor to verify any information. View our terms and conditions. Ponteland Manor has an Enhanced Service -more info.