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Nelson Terrace, Chatham, ME5 7JZ
View full details of Victory Care HomeLatest Reviews for Victory Care Home
23 January 2026
Staff were tremendously kind with my mother. Entertainment was throughtful. Overall very impressed.
05 January 2026
From the moment mum was admitted 5 years ago, as an emergency for her safety, we knew it was right place for her. Communication is paramount when a loved one is in a care home and this is always maintained, any problems easily resolved, by approachable staff, including managers who have listened and
informed us appropriately.
Mum has been looked after by carers who care and she has built up a good rapport with many of them. They endeavour to maintain her privacy and dignity in all interactions with her and she has enjoyed participating in activities. As her dementia progressed the carers have shown understanding and managed her daily activities accordingly. It was evident when we visit that all staff knew who mum was and they showed her affection, which she often returned.
Recently mum took to her bed and was under end of life care. The care and attention given by staff was exceptional, some giving up part of their break time to sit with her. Incredible!
02 January 2026
Mum had Dementia and Alzheimers and we had to make the difficult decision to place her in a Care Home as a Safeguarding measure, during lockdown in 2020. She was welcomed to Victory where she quickly settled in.
She had her ups and downs, contracted Covid, had Pneumonia, suffered many falls during
her constant wandering, last year resulting in a broken arm, but the carers were always quick at keeping us informed and up to date with measures they put in place to keep her safe.
Mum had her 90th birthday last year and the staff allowed us to take over their rest room for a few hours to enable the family to have a small party for her, an act we are very grateful for.
Her health deteriorated quite quickly over the last few weeks and we were welcomed at any time, offered drinks and even a meal at times to enable us to spend precious time with mum.
Sadly she passed away last week but the care and love that mum was given by the staff was very evident and we could not have asked for more.
24 December 2025
On visiting my friend, I have been very impressed with the reception I have received, the friendliness of staff. My friend is so happy, which is the most important thing, she feels safe. The activities are to a high standard. My friend looks well looked after. The care given seems to be directed
around what the resident wants, which I think is so important. I know that my friend enjoys the food and the freedom of choice.
09 September 2025
Carehome is easily accesable
All staff are friendly & approchable and my husband is happy with them all as they know him.
Food always looks appealing
Beds are changed regularly as are towels. Hoover & cleaner are always up & down the corridors. Janitor always available if any issues
Tablets
always dospensed
19 August 2025
Victory is a very calm environment, my friend and other residents always seem very happy when I visit. Staff are lovely to all the residents. They always make me feel welcome. I enjoy my visits and feel happy when I leave. A really lovely place!
14 August 2025
I could not have asked for a more dedicated care home for my husband, I had great peace of mind, knowing that he was in a safe place, surrounded by people who cared for him as if he were past of their family. Each and everyone one of you provided exceptional care. Unfortunately my husband is no
longer with us but I know he would want me to thank you from the bottom of my heart for your care, kindness and the love you showed my husband. With heartfelt thanks.
My husband 12/4/43 - 16/7/25
28 July 2025
We could not praise Victory Care Home enough. The staff and management team have shown exceptional care and compassion towards my dad whilst being in their care and after returning from a short stay in hospital. The home is always clean and the staff go above and beyond to deliver great care. You
are always welcomed with a smile and a hello, and nothing is every too much trouble. As a family we would highly recommend Victory Care Home.
16 July 2025
I have been visiting a friend for 2 yrs now and are very impressed with care he is receiving. The staff are excellant and the home generates a happy place. Visitors are always welcome.
09 July 2025
My friend seems very happy when I came to see her. Care staff often take her for walks. She seems really settled and Victory has a warm, welcoming atmosphere. She seems to have a close bond with the office manager as well as some of the other staff.
25 June 2025
Very happy with the care my father is receiving at Victory Care home. You can really tell the staff care about the residents. The furniture is dated, and canlis dirty. I think better covering choices over material world have been better.
25 June 2025
The staff go above and beyond to make sure the residents feel safe. They take the time to get know each individual preferences and needs which made a difference to our family.
The meals are well-balanced and meet the needs. Most importantly, we have peace of mind. Thank you to everyone at Victory
Care Home.
22 April 2025
Victory is becoming like a second home to me. This can only be because of the loving, caring staff, not only the affection given to my mum, but me too.
The staff react to my concerns with effect and communicate with me all outcomes. Putting my mind at ease. Care is given on a personal level and
helps residents to retain a relationship with their loved ones. A special thank you to two members of staff in particular, also another amazing member of staff. Well done to the management team!
01 April 2025
My brother lived at Victory House for two years. The staff were generally kind-hearted but mostly clueless about dementia and slapdash with tasks. Some had strong foreign accents. His nails were often long and dirty and his hair unwashed: I often had to complete his personal care and finish
dressing him. I had to tidy his room strewn with unused bed linen and request towels to shave him. Some staff would change his radio station to their own choice. All his possessions were marked but I still had to sort and remove items that did not belong to him and search for those missing, including a good quality duvet (its replacement was paid for by Victory). The food was high in carbohydrates and often nutritionally poor (jelly, etc.). There did not appear to be any senior staff member ensuring that care standards were met, or any management quality control. There were no dishwashers in the kitchenettes, which may have contributed to two outbreaks of norovirus during his residency.
24 March 2025
Good to see my friend and staff are always good and friendly.
24 March 2025
My friend is very good as all the staff very courteous and caring.
23 January 2025
(Well done to all the staff for their compassion.)
My Mum has been in care since Jan 24. She can be challenging at times and was unhappy when first went in. She is very happy now.
She had a fall in Dec 24 and broke her elbow, they called an ambulance, which they were advised could be up to 6
hours, they called me but I was unable to come straight away as I was about 2 hours away, the staff kept her safe and comfortable until I was able to take her to A&E.
05 August 2024
My grandad has been a resident at Victory for three weeks and the positive change in his mental health and wellbeing has been exponential. He feels safe and cared for and I am secure in the fact he is receiving quality care. The staff have been supportive and what could have been a stressful
transition has in fact been surprisingly easy. I am grateful to all staff and residents who have made this more a pleasure for my grandad.
01 August 2024
Very helpful staff and management team. Always happy to help. Very pleasant rooms and Mum has put on weight since arriving so plenty of food. Activities lady tries a variety of games and theme days to keep the residents occupied. External visitors always welcome.
05 December 2023
Our visits are always pleasant experiences. The staff are helpful and friendly. There is a pleasant atmosphere in the place.
Latest Reviews for Victory Care Home
23 January 2026
Staff were tremendously kind with my mother. Entertainment was throughtful. Overall very impressed.
05 January 2026
From the moment mum was admitted 5 years ago, as an emergency for her safety, we knew it was right place for her. Communication is paramount when a loved one is in a care home and this is always maintained, any problems easily resolved, by approachable staff, including managers who have listened and
informed us appropriately.
Mum has been looked after by carers who care and she has built up a good rapport with many of them. They endeavour to maintain her privacy and dignity in all interactions with her and she has enjoyed participating in activities. As her dementia progressed the carers have shown understanding and managed her daily activities accordingly. It was evident when we visit that all staff knew who mum was and they showed her affection, which she often returned.
Recently mum took to her bed and was under end of life care. The care and attention given by staff was exceptional, some giving up part of their break time to sit with her. Incredible!
02 January 2026
Mum had Dementia and Alzheimers and we had to make the difficult decision to place her in a Care Home as a Safeguarding measure, during lockdown in 2020. She was welcomed to Victory where she quickly settled in.
She had her ups and downs, contracted Covid, had Pneumonia, suffered many falls during
her constant wandering, last year resulting in a broken arm, but the carers were always quick at keeping us informed and up to date with measures they put in place to keep her safe.
Mum had her 90th birthday last year and the staff allowed us to take over their rest room for a few hours to enable the family to have a small party for her, an act we are very grateful for.
Her health deteriorated quite quickly over the last few weeks and we were welcomed at any time, offered drinks and even a meal at times to enable us to spend precious time with mum.
Sadly she passed away last week but the care and love that mum was given by the staff was very evident and we could not have asked for more.
24 December 2025
On visiting my friend, I have been very impressed with the reception I have received, the friendliness of staff. My friend is so happy, which is the most important thing, she feels safe. The activities are to a high standard. My friend looks well looked after. The care given seems to be directed
around what the resident wants, which I think is so important. I know that my friend enjoys the food and the freedom of choice.
09 September 2025
Carehome is easily accesable
All staff are friendly & approchable and my husband is happy with them all as they know him.
Food always looks appealing
Beds are changed regularly as are towels. Hoover & cleaner are always up & down the corridors. Janitor always available if any issues
Tablets
always dospensed
19 August 2025
Victory is a very calm environment, my friend and other residents always seem very happy when I visit. Staff are lovely to all the residents. They always make me feel welcome. I enjoy my visits and feel happy when I leave. A really lovely place!
14 August 2025
I could not have asked for a more dedicated care home for my husband, I had great peace of mind, knowing that he was in a safe place, surrounded by people who cared for him as if he were past of their family. Each and everyone one of you provided exceptional care. Unfortunately my husband is no
longer with us but I know he would want me to thank you from the bottom of my heart for your care, kindness and the love you showed my husband. With heartfelt thanks.
My husband 12/4/43 - 16/7/25
28 July 2025
We could not praise Victory Care Home enough. The staff and management team have shown exceptional care and compassion towards my dad whilst being in their care and after returning from a short stay in hospital. The home is always clean and the staff go above and beyond to deliver great care. You
are always welcomed with a smile and a hello, and nothing is every too much trouble. As a family we would highly recommend Victory Care Home.
16 July 2025
I have been visiting a friend for 2 yrs now and are very impressed with care he is receiving. The staff are excellant and the home generates a happy place. Visitors are always welcome.
09 July 2025
My friend seems very happy when I came to see her. Care staff often take her for walks. She seems really settled and Victory has a warm, welcoming atmosphere. She seems to have a close bond with the office manager as well as some of the other staff.
25 June 2025
Very happy with the care my father is receiving at Victory Care home. You can really tell the staff care about the residents. The furniture is dated, and canlis dirty. I think better covering choices over material world have been better.
25 June 2025
The staff go above and beyond to make sure the residents feel safe. They take the time to get know each individual preferences and needs which made a difference to our family.
The meals are well-balanced and meet the needs. Most importantly, we have peace of mind. Thank you to everyone at Victory
Care Home.
22 April 2025
Victory is becoming like a second home to me. This can only be because of the loving, caring staff, not only the affection given to my mum, but me too.
The staff react to my concerns with effect and communicate with me all outcomes. Putting my mind at ease. Care is given on a personal level and
helps residents to retain a relationship with their loved ones. A special thank you to two members of staff in particular, also another amazing member of staff. Well done to the management team!
01 April 2025
My brother lived at Victory House for two years. The staff were generally kind-hearted but mostly clueless about dementia and slapdash with tasks. Some had strong foreign accents. His nails were often long and dirty and his hair unwashed: I often had to complete his personal care and finish
dressing him. I had to tidy his room strewn with unused bed linen and request towels to shave him. Some staff would change his radio station to their own choice. All his possessions were marked but I still had to sort and remove items that did not belong to him and search for those missing, including a good quality duvet (its replacement was paid for by Victory). The food was high in carbohydrates and often nutritionally poor (jelly, etc.). There did not appear to be any senior staff member ensuring that care standards were met, or any management quality control. There were no dishwashers in the kitchenettes, which may have contributed to two outbreaks of norovirus during his residency.
24 March 2025
Good to see my friend and staff are always good and friendly.
24 March 2025
My friend is very good as all the staff very courteous and caring.
23 January 2025
(Well done to all the staff for their compassion.)
My Mum has been in care since Jan 24. She can be challenging at times and was unhappy when first went in. She is very happy now.
She had a fall in Dec 24 and broke her elbow, they called an ambulance, which they were advised could be up to 6
hours, they called me but I was unable to come straight away as I was about 2 hours away, the staff kept her safe and comfortable until I was able to take her to A&E.
05 August 2024
My grandad has been a resident at Victory for three weeks and the positive change in his mental health and wellbeing has been exponential. He feels safe and cared for and I am secure in the fact he is receiving quality care. The staff have been supportive and what could have been a stressful
transition has in fact been surprisingly easy. I am grateful to all staff and residents who have made this more a pleasure for my grandad.
01 August 2024
Very helpful staff and management team. Always happy to help. Very pleasant rooms and Mum has put on weight since arriving so plenty of food. Activities lady tries a variety of games and theme days to keep the residents occupied. External visitors always welcome.
05 December 2023
Our visits are always pleasant experiences. The staff are helpful and friendly. There is a pleasant atmosphere in the place.