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Victory Care Home

Nelson Terrace, Chatham, Kent ME5 7JZ
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Victory Care Home, Chatham
Victory Care Home, Chatham
Victory Care Home, Chatham

Victory Care Home provides affordable high-quality residential care for older people with dementia, sensory and physical impairment, including end-of-life and palliative care.

CQC has given Victory a rating of ‘good’ right across the board (December 2019).

As Victory was purpose-built as a care home in 1984 all communal spaces and bedrooms are on one accessible floor.

Victory is divided into four ‘wings’, all named after ships that were at the Battle of Trafalgar...  

Care Provided by Victory Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,100 - £1,300£1,200 - £1,500
Residential Dementia Care£1,150 - £1,400£1,250 - £1,600
Our Care Home fees are all-inclusive. This includes, but is not limited to:
- Meals
- Activities
- Designated care advisor
- Support with funding
- 24-hour care updates via our app
- Housekeeping
- Laundry

- And more.

In fact, we have NO HIDDEN FEES and will never ask you to pay more than your agreed weekly fee.

Contact Victory Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Theresa Ward (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 1

Room Information

  • Single Rooms (61)
  • Single Rooms with ensuite Wet Room (61)

Visiting

  • Visitors welcome anytime

Parking

  • Ample parking

Victory Care Home Reviews (82)

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9.7

Victory Care Home has a Review Score of 9.7 (9.650) out of 10, based on 21 reviews in the last 2 years. Over all time Victory Care Home has 82 reviews.

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Showing 82 reviews matching selected criteria
Review from D L (Son of Resident) published on 5 August 2026 Submitted via Website
Overall Experience
I am so pleased that my mum stayed as resident at Victory House Care.
She happy there most of just a bit up and with her dementia.
All the residents are lovely lots of caricatures.

All the staff are so lovely and help full.

Reply from Theresa Ward, Manager at Victory Care Home
We are delighted to hear that your mum is happy. We understand that living with dementia can bring both good days and challenging days, so it is especially rewarding to know that she felt comfortable and supported by our team.

Your kind words about our residents and staff mean a great deal to us....  

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Review from T B (Son of Resident) published on 30 June 2026 Submitted via Postal Card
Overall Experience

Mum has been in Victory for a 6 week assessment. It has become very clear that she needs residential care now as her dementia has progressed. Victory management and staff have been excellent. Mum is very happy here. Other care homes have parks, cafe, cinema etc, but Victory does not. However, they do get the fundamentals right. They provide a safe environment, and good 24 hour care. The activity coordinators try very hard to create an interesting and active environment for the residents.

Reply from Theresa Ward, Manager at Victory Care Home
Thank you so much for taking the time to share your thoughtful review.

We are truly pleased that your mum felt happy and settled with us during her assessment period. Moving into residential care can be a difficult step, so it means a great deal to know she feels safe, comfortable and well...  

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Review from J S (Daughter of Resident) published on 22 June 2026 Submitted via Website
Overall Experience

I urgently needed to find a care home for my mum who has Alzheimer's for 2 weeks respite. I was finding the whole process daunting as I haven't had to do this before but the staff were amazing and made everything so much easier to handle. The care home was welcoming,clean and tidy with loads of room to roam around and gardens to sit out in depending on her mood. She was looked after and cared for and made to feel safe by everyone and I couldn't of asked for more.

Reply from Theresa Ward, Manager at Victory Care Home
Thank you so much for taking the time to share your experience.

We understand how overwhelming it can feel when arranging care for a loved one, especially for the first time, so we're truly pleased that our team could support you and make the process easier during what can be a stressful...  

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Review from M R (Daughter of Resident) published on 23 February 2026 Submitted via Website
Overall Experience
The care home staff were truly amazing, treating my Mum with the respect and dignity she deserved and looking after her , even when ( towards the end if her life) she really should have been transferred for nursing care. Mum viewed the care home as her home and felt safe there. They also looked after us during Mum's last week , when we were almost residents at the home ourselves and nothing was too much trouble for them.

We really felt Mum was surrounded by love.

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Review from M G (Son of Resident) published on 23 January 2026 Submitted via Postal Card
Overall Experience

Staff were tremendously kind with my mother. Entertainment was throughtful. Overall very impressed.

Reply from Theresa Ward, Manager at Victory Care Home

Thank you for your very positive feedback, we are glad that you having a good experience with the care that we provided to your Mother.

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Review from Geraldine S (Daughter of Resident) published on 5 January 2026 Submitted via Website
Overall Experience
From the moment mum was admitted 5 years ago, as an emergency for her safety, we knew it was right place for her. Communication is paramount when a loved one is in a care home and this is always maintained, any problems easily resolved, by approachable staff, including managers who have listened and informed us appropriately.
Mum has been looked after by carers who care and she has built up a good rapport with many of them. They endeavour to maintain her privacy and dignity in all interactions with her and she has enjoyed participating in activities. As her dementia progressed the carers have shown understanding and managed her daily activities accordingly. It was evident when we visit that all staff knew who mum was and they showed her affection, which she often returned.

Recently mum took to her bed and was under end of life care. The care and attention given by staff was exceptional, some giving up part of their break time to sit with her. Incredible!

Reply from Theresa Ward, Manager at Victory Care Home

Thank you for taking the time to leave us such a lovely review, especially during such a difficult time. It means a great deal to the whole team at Victory Care Home to know that we were able to provide the care and support your mum deserved. It was a privilege to care for her and to support your...  

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Review from V S (Daughter of Resident) published on 2 January 2026 Submitted via Website
Overall Experience
Mum had Dementia and Alzheimers and we had to make the difficult decision to place her in a Care Home as a Safeguarding measure, during lockdown in 2020. She was welcomed to Victory where she quickly settled in.
She had her ups and downs, contracted Covid, had Pneumonia, suffered many falls during her constant wandering, last year resulting in a broken arm, but the carers were always quick at keeping us informed and up to date with measures they put in place to keep her safe.
Mum had her 90th birthday last year and the staff allowed us to take over their rest room for a few hours to enable the family to have a small party for her, an act we are very grateful for.
Her health deteriorated quite quickly over the last few weeks and we were welcomed at any time, offered drinks and even a meal at times to enable us to spend precious time with mum.

Sadly she passed away last week but the care and love that mum was given by the staff was very evident and we could not have asked for more.

Reply from Theresa Ward, Manager at Victory Care Home

Thank you so much for sharing your heartfelt experience with us during what must have been an incredibly difficult time for you and your family. It is humbling to know that our team was able to provide your Mum with the care, dignity, and compassion she deserved in her final days. Your kind words...  

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Review from Elaine D (Friend of Resident) published on 24 December 2025 Submitted via Postal Card
Overall Experience

On visiting my friend, I have been very impressed with the reception I have received, the friendliness of staff. My friend is so happy, which is the most important thing, she feels safe. The activities are to a high standard. My friend looks well looked after. The care given seems to be directed around what the resident wants, which I think is so important. I know that my friend enjoys the food and the freedom of choice.

Reply from Theresa Ward, Manager at Victory Care Home

Thank you for taking the time to share your experience in our home and to hear your positive feedback means a lot to us.

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Review from Linda G (Wife of Resident) published on 9 September 2025 Submitted via Postal Card
Overall Experience
Carehome is easily accesable
All staff are friendly & approchable and my husband is happy with them all as they know him.
Food always looks appealing
Beds are changed regularly as are towels. Hoover & cleaner are always up & down the corridors. Janitor always available if any issues

Tablets always dospensed

Reply from Theresa Ward, Manager at Victory Care Home

Thank you so much for sharing your experience and we are very fortunate to have a very kind and dedicated team who take great pride to have cared for your loved one ensuring that he was supported and treated with dignity and respect.

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Review from E N (Friend of Resident) published on 19 August 2025 Submitted via Postal Card
Overall Experience

Victory is a very calm environment, my friend and other residents always seem very happy when I visit. Staff are lovely to all the residents. They always make me feel welcome. I enjoy my visits and feel happy when I leave. A really lovely place!

Reply from Theresa Ward, Manager at Victory Care Home

Thank you for sharing such a warm and thoughtful review. It's clear the team's dedication left a lasting impression - from the welcoming staff and calm environment. The commitment of our staff shine through, and your gratitude is a true reflection of their hard work. A wonderful testament to the home's caring atmosphere!

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Review from Pamela E (Wife of Resident) published on 14 August 2025 Submitted via Postal Card
Overall Experience
I could not have asked for a more dedicated care home for my husband, I had great peace of mind, knowing that he was in a safe place, surrounded by people who cared for him as if he were past of their family. Each and everyone one of you provided exceptional care. Unfortunately my husband is no longer with us but I know he would want me to thank you from the bottom of my heart for your care, kindness and the love you showed my husband. With heartfelt thanks.

My husband 12/4/43 - 16/7/25

Reply from Theresa Ward, Manager at Victory Care Home

Many thanks for taking the time to leave us a review and for your lovely comments about our home and team - it was our privilege to care for your husband and welcome you to our home and become part of our Victory family. We are really sorry for your loss and we hope we made your husband's last weeks as peaceful as possible. Your comments will be passed on to the team.

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Review from J E (Son of Resident) published on 28 July 2025 Submitted via Postal Card
Overall Experience

We could not praise Victory Care Home enough. The staff and management team have shown exceptional care and compassion towards my dad whilst being in their care and after returning from a short stay in hospital. The home is always clean and the staff go above and beyond to deliver great care. You are always welcomed with a smile and a hello, and nothing is every too much trouble. As a family we would highly recommend Victory Care Home.

Reply from Theresa Ward, Manager at Victory Care Home

Thank you so much for sharing your wonderful feedback. It was truly a pleasure to care for your dad, a true gentleman. We take immense pride in providing high-quality care and facilities to positively impact our residents. Your kind words mean a lot to us, and I will make sure to share them with...  

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Review from D M (Friend of Resident) published on 16 July 2025 Submitted via Postal Card
Overall Experience

I have been visiting a friend for 2 yrs now and are very impressed with care he is receiving. The staff are excellant and the home generates a happy place. Visitors are always welcome.

Reply from Theresa Ward, Manager at Victory Care Home

Thank you for your kind words and review. We always encourage visitors. Our residents love seeing their friends and family, including grandchildren and family pets.

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Review from D W (Friend of Resident) published on 9 July 2025 Submitted via Postal Card
Overall Experience

My friend seems very happy when I came to see her. Care staff often take her for walks. She seems really settled and Victory has a warm, welcoming atmosphere. She seems to have a close bond with the office manager as well as some of the other staff.

Reply from Theresa Ward, Manager at Victory Care Home

Thank you for your kind words.I will ensure that our office manager is aware of your review.

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Review from L H (Daughter of Resident) published on 25 June 2025 Submitted via Postal Card
Overall Experience

Very happy with the care my father is receiving at Victory Care home. You can really tell the staff care about the residents. The furniture is dated, and canlis dirty. I think better covering choices over material world have been better.

Reply from Theresa Ward, Manager at Victory Care Home

Thank you for your review of our service. I am please to see that your have scored us high on the majority of the score list. We are currently looking at replacing the armchair in the unit your love one resides on.

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Review from Christine H (Wife of Resident) published on 25 June 2025 Submitted via Postal Card
Overall Experience
The staff go above and beyond to make sure the residents feel safe. They take the time to get know each individual preferences and needs which made a difference to our family.

The meals are well-balanced and meet the needs. Most importantly, we have peace of mind. Thank you to everyone at Victory Care Home.

Reply from Theresa Ward, Manager at Victory Care Home

Thank you for your kind words about Victory Care Home. We are thankful for your support with caring for your family member.

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Review from M M (Daughter of Resident) published on 22 April 2025 Submitted via Postal Card
Overall Experience
Victory is becoming like a second home to me. This can only be because of the loving, caring staff, not only the affection given to my mum, but me too.

The staff react to my concerns with effect and communicate with me all outcomes. Putting my mind at ease. Care is given on a personal level and helps residents to retain a relationship with their loved ones. A special thank you to two members of staff in particular, also another amazing member of staff. Well done to the management team!

Reply from Theresa Ward, Manager at Victory Care Home

Thank you so much for your lovely review. I know the staff will appreciate your kind words. It been a pleasure caring for your mum for the last three years, and hopefully many more years to come.

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Review from E H (Sister of Resident) published on 1 April 2025 Submitted via Website
Overall Experience

My brother lived at Victory House for two years. The staff were generally kind-hearted but mostly clueless about dementia and slapdash with tasks. Some had strong foreign accents. His nails were often long and dirty and his hair unwashed: I often had to complete his personal care and finish dressing him. I had to tidy his room strewn with unused bed linen and request towels to shave him. Some staff would change his radio station to their own choice. All his possessions were marked but I still had to sort and remove items that did not belong to him and search for those missing, including a good quality duvet (its replacement was paid for by Victory). The food was high in carbohydrates and often nutritionally poor (jelly, etc.). There did not appear to be any senior staff member ensuring that care standards were met, or any management quality control. There were no dishwashers in the kitchenettes, which may have contributed to two outbreaks of norovirus during his residency.

Reply from Theresa Ward, Manager at Victory Care Home

Victory takes great care to ensure that all complaints are managed. Which is why we opened up an investigation in October. I shared my findings and your family thanked Victory for the care and trouble that we had taken. Our email trail shows that we addressed all new concerns too. When your brother...  

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Review from O P (Friend of Resident) published on 24 March 2025 Submitted via Postal Card
Overall Experience

Good to see my friend and staff are always good and friendly.

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Review from G G (Friend of Resident) published on 24 March 2025 Submitted via Postal Card
Overall Experience

My friend is very good as all the staff very courteous and caring.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 07 December 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Awards / Recognitions (0)

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Accreditations

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Meet the Team (1)

Theresa Ward
Theresa WardJob Title:Manager

Manager at Victory

Frequently Asked Questions about Victory Care Home

What types of Care is Victory Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Victory Care Home have?

There are 61 Single Rooms.

What are the Facilities & Services at Victory Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Victory Care Home to the centre of Chatham?

1.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Victory Care Home to verify any information. View our terms and conditions. Victory Care Home has an Enhanced Service -more info.