Victory Care Home

Nelson Terrace, Chatham ME5 7JZ
Review Us
9.6 75 Reviews
  • Victory Care Home, Chatham
Victory Care Home provides affordable high-quality residential care for older people with dementia, sensory and physical impairment, including end-of-life and palliative care.

CQC has given Victory a rating of ‘good’ right across the board (December 2019).

As Victory was purpose-built as a care home in 1984 all communal spaces and bedrooms are on one accessible floor.

Victory is divided into four ‘wings’, all named after ships that were at the Battle of Trafalgar in 1805. HMS Victory (best known for her role as Lord Nelson’s flagship) was built in nearby Chatham Historic Dockyard. Neptune and Swiftsure each have their own lounge/dining room and a kitchenette, where care staff prepare snacks, and visitors and the more able residents can help themselves to a cuppa. Sirius has its own lounge, and Orion has a large lounge/dining room for Sirius and Orion residents. Parties and group activities are held in Orion.

There are 61 single bedrooms. All rooms have en-suites or washbasins in the room. Rooms without en-suites have accessible toilets and bathrooms nearby. Many of the bedrooms look out onto one of the three courtyard gardens.

Residents are encouraged to personalise their rooms with their own photos and furniture. Personal possessions help residents feel at home and provide extra stimulation and time for reminiscence.

Victory was one of the first Agincare care homes to paint each bedroom door a different colour. Together with a number and door knocker, this makes the door more recognisable for the resident of that room.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1000
  • RESPITE Self-Funded Residential Dementia Care: from £1200

These prices are only a guideline, please contact Victory Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Theresa Ward (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 1

Room Information

  • Single Rooms (61)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (61)

Visiting

  • Visitors welcome anytime

Parking

  • Ample parking

Victory Care Home Reviews (75)

9.6

Victory Care Home has a Review Score of 9.6 (9.588) out of 10, based on 17 reviews in the last 2 years.
Over all time Victory Care Home has 75 reviews.

Overall Experience
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Date Published
  • 75
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Reviewer Connection to Victory Care Home
  • 29
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Total of 75, showing 1-20
Review from Linda G (Wife of Resident) published on 9 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carehome is easily accesable
All staff are friendly & approchable and my husband is happy with them all as they know him.
Food always looks appealing
Beds are changed regularly as are towels. Hoover & cleaner are always up & down the corridors. Janitor always available if any issues
Tablets always
dospensed
Reply from Theresa Ward, Manager at Victory Care Home

Thank you so much for sharing your experience and we are very fortunate to have a very kind and dedicated team who take great pride to have cared for your loved one ensuring that he was supported and treated with dignity and respect.

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Review from E N (Friend of Resident) published on 19 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Victory is a very calm environment, my friend and other residents always seem very happy when I visit. Staff are lovely to all the residents. They always make me feel welcome. I enjoy my visits and feel happy when I leave. A really lovely place!
Reply from Theresa Ward, Manager at Victory Care Home

Thank you for sharing such a warm and thoughtful review. It's clear the team's dedication left a lasting impression - from the welcoming staff and calm environment. The commitment of our staff shine through, and your gratitude is a true reflection of their hard work. A wonderful testament to the home's caring atmosphere!

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Review from Pamela E (Wife of Resident) published on 14 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not have asked for a more dedicated care home for my husband, I had great peace of mind, knowing that he was in a safe place, surrounded by people who cared for him as if he were past of their family. Each and everyone one of you provided exceptional care. Unfortunately my husband is no longer
with us but I know he would want me to thank you from the bottom of my heart for your care, kindness and the love you showed my husband. With heartfelt thanks.
My husband 12/4/43 - 16/7/25
Reply from Theresa Ward, Manager at Victory Care Home

Many thanks for taking the time to leave us a review and for your lovely comments about our home and team - it was our privilege to care for your husband and welcome you to our home and become part of our Victory family. We are really sorry for your loss and we hope we made your husband's last weeks as peaceful as possible. Your comments will be passed on to the team.

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Review from J E (Son of Resident) published on 28 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We could not praise Victory Care Home enough. The staff and management team have shown exceptional care and compassion towards my dad whilst being in their care and after returning from a short stay in hospital. The home is always clean and the staff go above and beyond to deliver great care. You are
always welcomed with a smile and a hello, and nothing is every too much trouble. As a family we would highly recommend Victory Care Home.
Reply from Theresa Ward, Manager at Victory Care Home

Thank you so much for sharing your wonderful feedback. It was truly a pleasure to care for your dad, a true gentleman. We take immense pride in providing high-quality care and facilities to positively impact our residents. Your kind words mean a lot to us, and I will make sure to share them with the staff. Your dad is dearly missed at Victory Care Home. Thank you once again for your lovely comments.

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Review from D M (Friend of Resident) published on 16 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting a friend for 2 yrs now and are very impressed with care he is receiving. The staff are excellant and the home generates a happy place. Visitors are always welcome.
Reply from Theresa Ward, Manager at Victory Care Home

Thank you for your kind words and review. We always encourage visitors. Our residents love seeing their friends and family, including grandchildren and family pets.

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Review from D W (Friend of Resident) published on 9 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend seems very happy when I came to see her. Care staff often take her for walks. She seems really settled and Victory has a warm, welcoming atmosphere. She seems to have a close bond with the office manager as well as some of the other staff.
Reply from Theresa Ward, Manager at Victory Care Home

Thank you for your kind words.I will ensure that our office manager is aware of your review.

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Review from L H (Daughter of Resident) published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with the care my father is receiving at Victory Care home. You can really tell the staff care about the residents. The furniture is dated, and canlis dirty. I think better covering choices over material world have been better.
Reply from Theresa Ward, Manager at Victory Care Home

Thank you for your review of our service. I am please to see that your have scored us high on the majority of the score list. We are currently looking at replacing the armchair in the unit your love one resides on.

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Review from Christine H (Wife of Resident) published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff go above and beyond to make sure the residents feel safe. They take the time to get know each individual preferences and needs which made a difference to our family.
The meals are well-balanced and meet the needs. Most importantly, we have peace of mind. Thank you to everyone at Victory Care
Home.
Reply from Theresa Ward, Manager at Victory Care Home

Thank you for your kind words about Victory Care Home. We are thankful for your support with caring for your family member.

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Review from M M (Daughter of Resident) published on 22 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Victory is becoming like a second home to me. This can only be because of the loving, caring staff, not only the affection given to my mum, but me too.
The staff react to my concerns with effect and communicate with me all outcomes. Putting my mind at ease. Care is given on a personal level and helps
residents to retain a relationship with their loved ones. A special thank you to two members of staff in particular, also another amazing member of staff. Well done to the management team!
Reply from Theresa Ward, Manager at Victory Care Home

Thank you so much for your lovely review. I know the staff will appreciate your kind words. It been a pleasure caring for your mum for the last three years, and hopefully many more years to come.

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Review from E H (Sister of Resident) published on 1 April 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
My brother lived at Victory House for two years. The staff were generally kind-hearted but mostly clueless about dementia and slapdash with tasks. Some had strong foreign accents. His nails were often long and dirty and his hair unwashed: I often had to complete his personal care and finish dressing
him. I had to tidy his room strewn with unused bed linen and request towels to shave him. Some staff would change his radio station to their own choice. All his possessions were marked but I still had to sort and remove items that did not belong to him and search for those missing, including a good quality duvet (its replacement was paid for by Victory). The food was high in carbohydrates and often nutritionally poor (jelly, etc.). There did not appear to be any senior staff member ensuring that care standards were met, or any management quality control. There were no dishwashers in the kitchenettes, which may have contributed to two outbreaks of norovirus during his residency.
Reply from Theresa Ward, Manager at Victory Care Home

Victory takes great care to ensure that all complaints are managed. Which is why we opened up an investigation in October. I shared my findings and your family thanked Victory for the care and trouble that we had taken. Our email trail shows that we addressed all new concerns too. When your brother required additional support, we contacted the relevant health professionals i.e., dietitian and SALT team. Who put your brother on a high calorie and liquid diet. Traditionally, care home staff have lacked diversity! Today's workforce must be more reflective of our culture, which we can draw on for a wider perspective. All our staff members are employed through the most current social care recruitment procedures. I am concerned that you mentioned that we had norovirus, as this is not factual! Your brother never had norovirus. We are sorry that you feel the experience at Victory did not meet your expectations, and we hope that your brother is settling well into his more appropriate placement.

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Review from O P (Friend of Resident) published on 24 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good to see my friend and staff are always good and friendly.
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Review from G G (Friend of Resident) published on 24 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend is very good as all the staff very courteous and caring.
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Review from L E (Daughter of Resident) published on 23 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
(Well done to all the staff for their compassion.)
My Mum has been in care since Jan 24. She can be challenging at times and was unhappy when first went in. She is very happy now.
She had a fall in Dec 24 and broke her elbow, they called an ambulance, which they were advised could be up to 6 hours,
they called me but I was unable to come straight away as I was about 2 hours away, the staff kept her safe and comfortable until I was able to take her to A&E.
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Review from Jasmine B (Granddaughter of Resident) published on 5 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandad has been a resident at Victory for three weeks and the positive change in his mental health and wellbeing has been exponential. He feels safe and cared for and I am secure in the fact he is receiving quality care. The staff have been supportive and what could have been a stressful transition
has in fact been surprisingly easy. I am grateful to all staff and residents who have made this more a pleasure for my grandad.
Reply from Theresa Ward, Manager at Victory Care Home

Thank you for the lovely review, your support at the home is greatly appreciated.

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Review from J C (Daughter of Resident) published on 1 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful staff and management team. Always happy to help. Very pleasant rooms and Mum has put on weight since arriving so plenty of food. Activities lady tries a variety of games and theme days to keep the residents occupied. External visitors always welcome.
Reply from Theresa Ward, Manager at Victory Care Home

Thank you for your positive feedback. Your mum as settled really well.

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Review from E S (Friend of Resident) published on 5 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our visits are always pleasant experiences. The staff are helpful and friendly. There is a pleasant atmosphere in the place.
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Review from David B (Husband of Resident) published on 26 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are both very happy here at the home.
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Review from A M (Friend of Resident) published on 13 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend has been at Victory Care Home now for several years. Throughout all that time, I found the staff friendly, professional and caring. Not that I need a care home currently but if I did Victory would be a good place to live.
Reply from Theresa Ward, Manager at Victory Care Home

Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put residents' and their families and friends' experience and satisfaction as our priority and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

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Review from Julie G (Daughter of Resident) published on 25 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely care home. My father has settled in and his care is first-class. All carers are experienced, friendly and efficient. Nothing is too much trouble. Always welcoming which puts my mind at rest. Lovely and caring management and friendly. Thank you all.
Reply from Theresa Ward, Manager at Victory Care Home

Thank you for your kind words which are greatly appreciated.

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Review from C S (Wife of Resident) published on 21 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was recently admitted to Victory Care Home. I have been treated very kindly and this has been a very sad time for me, but everyone here is very positive and the home is very nice. The staff are all friendly and helpful.
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Current Review Score: 9.6 (9.588)

Overview of Review Score

The Review Score of 9.6 (9.588) out of 10 for Victory Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.588 for Victory Care Home is calculated as follows: ( (136 Excellents x 5) + (44 Goods x 4) + (6 Satisfactorys x 3) + (8 Poors x 2) ) ÷ 194 Ratings = 4.588
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Victory Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Victory Care Home

What types of Care is Victory Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Victory Care Home have?

There are 61 Single Rooms.

What are the Facilities & Services at Victory Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Victory Care Home to the centre of Chatham?

1.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Victory Care Home to verify any information. View our terms and conditions. Victory Care Home has an Enhanced Service - more info.