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Victory Care Home

Nelson Terrace, Chatham, Kent ME5 7JZ
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Victory Care Home, Chatham
Victory Care Home, Chatham
Victory Care Home, Chatham

Victory Care Home provides affordable high-quality residential care for older people with dementia, sensory and physical impairment, including end-of-life and palliative care.

CQC has given Victory a rating of ‘good’ right across the board (December 2019).

As Victory was purpose-built as a care home in 1984 all communal spaces and bedrooms are on one accessible floor.

Victory is divided into four ‘wings’, all named after ships that were at the Battle of Trafalgar...  

Care Provided by Victory Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,100 - £1,300£1,200 - £1,500
Residential Dementia Care£1,150 - £1,400£1,250 - £1,600
Our Care Home fees are all-inclusive. This includes, but is not limited to:
- Meals
- Activities
- Designated care advisor
- Support with funding
- 24-hour care updates via our app
- Housekeeping
- Laundry

- And more.

In fact, we have NO HIDDEN FEES and will never ask you to pay more than your agreed weekly fee.

Contact Victory Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Theresa Ward (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 1

Room Information

  • Single Rooms (61)
  • Single Rooms with ensuite Wet Room (61)

Visiting

  • Visitors welcome anytime

Parking

  • Ample parking

Victory Care Home Reviews (82)

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9.7

Victory Care Home has a Review Score of 9.7 (9.650) out of 10, based on 21 reviews in the last 2 years. Over all time Victory Care Home has 82 reviews.

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Showing 82 reviews matching selected criteria
Review from L E (Daughter of Resident) published on 23 January 2025 Submitted via Postal Card
Overall Experience
(Well done to all the staff for their compassion.)
My Mum has been in care since Jan 24. She can be challenging at times and was unhappy when first went in. She is very happy now.

She had a fall in Dec 24 and broke her elbow, they called an ambulance, which they were advised could be up to 6 hours, they called me but I was unable to come straight away as I was about 2 hours away, the staff kept her safe and comfortable until I was able to take her to A&E.

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Review from Jasmine B (Granddaughter of Resident) published on 5 August 2024 Submitted via Postal Card
Overall Experience

My grandad has been a resident at Victory for three weeks and the positive change in his mental health and wellbeing has been exponential. He feels safe and cared for and I am secure in the fact he is receiving quality care. The staff have been supportive and what could have been a stressful transition has in fact been surprisingly easy. I am grateful to all staff and residents who have made this more a pleasure for my grandad.

Reply from Theresa Ward, Manager at Victory Care Home

Thank you for the lovely review, your support at the home is greatly appreciated.

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Review from J C (Daughter of Resident) published on 1 August 2024 Submitted via Postal Card
Overall Experience

Very helpful staff and management team. Always happy to help. Very pleasant rooms and Mum has put on weight since arriving so plenty of food. Activities lady tries a variety of games and theme days to keep the residents occupied. External visitors always welcome.

Reply from Theresa Ward, Manager at Victory Care Home

Thank you for your positive feedback. Your mum as settled really well.

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Review from E S (Friend of Resident) published on 5 December 2023 Submitted via Postal Card
Overall Experience

Our visits are always pleasant experiences. The staff are helpful and friendly. There is a pleasant atmosphere in the place.

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Review from David B (Husband of Resident) published on 26 October 2023 Submitted via Postal Card
Overall Experience

We are both very happy here at the home.

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Review from A M (Friend of Resident) published on 13 June 2023 Submitted via Website
Overall Experience

My friend has been at Victory Care Home now for several years. Throughout all that time, I found the staff friendly, professional and caring. Not that I need a care home currently but if I did Victory would be a good place to live.

Reply from Theresa Ward, Manager at Victory Care Home

Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put residents' and their families and friends' experience and satisfaction as our priority and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

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Review from Julie G (Daughter of Resident) published on 25 May 2023 Submitted via Postal Card
Overall Experience

Lovely care home. My father has settled in and his care is first-class. All carers are experienced, friendly and efficient. Nothing is too much trouble. Always welcoming which puts my mind at rest. Lovely and caring management and friendly. Thank you all.

Reply from Theresa Ward, Manager at Victory Care Home

Thank you for your kind words which are greatly appreciated.

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Review from C S (Wife of Resident) published on 21 December 2022 Submitted via Postal Card
Overall Experience

My husband was recently admitted to Victory Care Home. I have been treated very kindly and this has been a very sad time for me, but everyone here is very positive and the home is very nice. The staff are all friendly and helpful.

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Review from John D (Son of Resident) published on 21 July 2022 Submitted via Postal Card
Overall Experience

Moved my dad into Victory Care Home, following a not so good experience at a smaller care home. The staff are so caring and patient with their guests. From the top down. A very happy environment with a lovely atmosphere. Ten out of ten.

Reply from Theresa Ward, Manager at Victory Care Home

Victory have a great team who work hard to ensure that we are providing the best care we can. So, thank you for your lovely review.

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Review from Julie M (Daughter of Resident) published on 22 April 2022 Submitted via Website
Overall Experience

Dad was transferred from hospital to Nelson Court Assessment Unit at Victory Care Home and has now moved into Victory. The staff are all lovely, he settled in so well, he is a bit overwhelmed again at the moment having just moved over into Victory, but hopefully, this passes soon. I was concerned about him moving into full-time care, but he feels safe and cared for there, which is what matters to us. Staff have been really accommodating, are very approachable and have kept me informed.

Reply from Theresa Ward, Manager at Victory Care Home

Thank you for your lovely review and I will pass on the message to my staff.

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Review from D J (Daughter of Resident) published on 18 February 2022 Submitted via Website
Overall Experience

Heartbreaking, when a loved one has to go into care, you worry so much. When mum first went in, she kept saying "get me out of here". After a few months, she settled in. I can honestly say the manager and her staff are amazing, mum loved them all. Mum sadly passed away this week and I want to say a big thank you to them all for the love and care they gave to Mum.

Reply from Theresa Ward, Manager at Victory Care Home

Thank you for your lovely review and I will pass on the message to my staff. You were an amazing and supportive family that any mum could ever wish for. Thank you too.

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Review from Tracey B (Daughter-in-law of Resident) published on 29 June 2021 Submitted via Website
Overall Experience

Pleased with the care Mum is getting. The staff are all very friendly. The only gripe is personal items going missing and when Mum moved in, we didn’t have any communication from anyone regarding what they do etc.

Reply from Theresa Ward, Manager at Victory Care Home

Thank you for your review. Your relative was admitted onto our assessment centre before they're transferred to Victory so I am sorry that the hospital discharge team did not make you aware of our services fully. Please do not hesitate to contact Victory if you have any current concerns.

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Review from Karen C (Wife of Resident) published on 29 June 2021 Submitted via Website
Overall Experience

My husband was transferred from hospital to the Assessment unit at Victory Care Home. He has been treated with dignity, kindness and the utmost respect, despite displaying challenging/aggressive behaviour due to acute delirium with a background of Alzheimer's. The team of amazing carers, who go above and beyond to help the residents feel safe and settled in their care, have also been there for me throughout. I would not have been able to cope without their constant support.

Reply from Theresa Ward, Manager at Victory Care Home

Thank you for your kind review. If you would like to discuss any issues you have scored low please do not hesitate to contact me.

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Review from Darren H (Son of Resident) published on 29 December 2020 Submitted via Website
Overall Experience

Both myself and my Dad met with the carehome manager to discuss whether they were able to give the care my Dad would need. Then we discuss what room he would like as he had a choice. I have to say the home is value for money. All the staff I have had contact with have been helpful, polite and genuinely care. I'm happy to say my Dad has been at the home since June and seems to be very happy. The home has been coping very well with the Covid 19 pandemic. They have been keeping me informed of the new system now in place to visit and if there have been any positive cases as all staff and residents are tested regularly and of course general health and wellbeing. I would like to thank all the staff for their hard work in difficult times.

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Review from Ian P (Next of Kin) published on 17 December 2020 Submitted via Website
Overall Experience

Excellent care, very clean, relaxed environment. Mum has dementia but has been settled here for a couple of years now. Staff very helpful and understanding and go beyond their basic role. No causes for concern at all.

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Review from S P (Daughter of Resident) published on 16 November 2020 Submitted via Website
Overall Experience

My mother has been at Victory for a month and although she is unhappy at needing care, she always seems content and engaged when I see her with carers and residents. She says that everyone is very kind and friendly to her. Her room is a good size and has a pleasant outlook. The staff at every level combine efficiency and professionalism with welcoming warmth and friendliness and every question I have asked has been immediately and comprehensively answered. I received great communication and help in moving my mother there from hospital. Victory richly deserves its good reviews and reputation.

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Review from S S (Daughter of Resident) published on 12 October 2020 Submitted via Postal Card
Overall Experience

My mum has been in the home about 3 weeks. Staff are very nice. Hard to judge as we're only allowed in the garden to see Mum.

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Review from Julia R (Cousin of Resident) published on 18 September 2020 Submitted via Website
Overall Experience

Our relative was recently admitted to Victory Care Home. We were able to personalise his room with his own bed and all of his pictures, photos, ornaments and mementos which has helped him to feel at home. The staff are all friendly and genuinely care for the residents. The care home is clean and homely and he is enjoying the food - so much so that if it’s near mealtimes and we are visiting he says goodbye and heads off to sit down. Access to the enclosed courtyard provides a safe environment to get fresh air at any time but also for controlled visits as per the COVID restrictions. The management team are attentive and happy to answer any questions you have especially at the beginning of this process which is reassuring. They can provide regular feedback on how your loved one settling in. Another encouraging element is the technology used to monitor and maintain each resident to ensure consistent care. Our loved one is safe, protected but more importantly cared for and happy.

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Review from Sally R (Daughter of Resident) published on 30 July 2020 Submitted via Website
Overall Experience
I have visited the care home three times now and each time the staff have been really friendly and caring not only to mum but also to myself.

I have thought how clean the care home is no matter what time I visit.

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Review from R B (Sister of Resident) published on 29 July 2020 Submitted via Postal Card
Overall Experience

The home over the past few months have provided excellent care. Kindness, thoughtfulness for the resident and all the family have been exceptional. Individual conversations with staff show their knowledge and understanding of those in their care. Thank you to everyone.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 07 December 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

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Meet the Team (1)

Theresa Ward
Theresa WardJob Title:Manager

Manager at Victory

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