Victory Care Home

Nelson Terrace, Chatham ME5 7JZ
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9.6 75 Reviews
  • Victory Care Home, Chatham
Victory Care Home provides affordable high-quality residential care for older people with dementia, sensory and physical impairment, including end-of-life and palliative care.

CQC has given Victory a rating of ‘good’ right across the board (December 2019).

As Victory was purpose-built as a care home in 1984 all communal spaces and bedrooms are on one accessible floor.

Victory is divided into four ‘wings’, all named after ships that were at the Battle of Trafalgar in 1805. HMS Victory (best known for her role as Lord Nelson’s flagship) was built in nearby Chatham Historic Dockyard. Neptune and Swiftsure each have their own lounge/dining room and a kitchenette, where care staff prepare snacks, and visitors and the more able residents can help themselves to a cuppa. Sirius has its own lounge, and Orion has a large lounge/dining room for Sirius and Orion residents. Parties and group activities are held in Orion.

There are 61 single bedrooms. All rooms have en-suites or washbasins in the room. Rooms without en-suites have accessible toilets and bathrooms nearby. Many of the bedrooms look out onto one of the three courtyard gardens.

Residents are encouraged to personalise their rooms with their own photos and furniture. Personal possessions help residents feel at home and provide extra stimulation and time for reminiscence.

Victory was one of the first Agincare care homes to paint each bedroom door a different colour. Together with a number and door knocker, this makes the door more recognisable for the resident of that room.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1000
  • RESPITE Self-Funded Residential Dementia Care: from £1200

These prices are only a guideline, please contact Victory Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Theresa Ward (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 1

Room Information

  • Single Rooms (61)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (61)

Visiting

  • Visitors welcome anytime

Parking

  • Ample parking

Victory Care Home Reviews (75)

9.6

Victory Care Home has a Review Score of 9.6 (9.588) out of 10, based on 17 reviews in the last 2 years.
Over all time Victory Care Home has 75 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Victory Care Home
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Total of 75, showing 21-40
Review from John D (Son of Resident) published on 21 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Moved my dad into Victory Care Home, following a not so good experience at a smaller care home. The staff are so caring and patient with their guests. From the top down. A very happy environment with a lovely atmosphere. Ten out of ten.
Reply from Theresa Ward, Manager at Victory Care Home

Victory have a great team who work hard to ensure that we are providing the best care we can. So, thank you for your lovely review.

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Review from Julie M (Daughter of Resident) published on 22 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad was transferred from hospital to Nelson Court Assessment Unit at Victory Care Home and has now moved into Victory. The staff are all lovely, he settled in so well, he is a bit overwhelmed again at the moment having just moved over into Victory, but hopefully, this passes soon. I was concerned about
him moving into full-time care, but he feels safe and cared for there, which is what matters to us. Staff have been really accommodating, are very approachable and have kept me informed.
Reply from Theresa Ward, Manager at Victory Care Home

Thank you for your lovely review and I will pass on the message to my staff.

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Review from D J (Daughter of Resident) published on 18 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Heartbreaking, when a loved one has to go into care, you worry so much. When mum first went in, she kept saying "get me out of here". After a few months, she settled in. I can honestly say the manager and her staff are amazing, mum loved them all. Mum sadly passed away this week and I want to say a
big thank you to them all for the love and care they gave to Mum.
Reply from Theresa Ward, Manager at Victory Care Home

Thank you for your lovely review and I will pass on the message to my staff. You were an amazing and supportive family that any mum could ever wish for. Thank you too.

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Review from Tracey B (Daughter-in-law of Resident) published on 29 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Pleased with the care Mum is getting. The staff are all very friendly. The only gripe is personal items going missing and when Mum moved in, we didn’t have any communication from anyone regarding what they do etc.
Reply from Theresa Ward, Manager at Victory Care Home

Thank you for your review. Your relative was admitted onto our assessment centre before they're transferred to Victory so I am sorry that the hospital discharge team did not make you aware of our services fully. Please do not hesitate to contact Victory if you have any current concerns.

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Review from Karen C (Wife of Resident) published on 29 June 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband was transferred from hospital to the Assessment unit at Victory Care Home. He has been treated with dignity, kindness and the utmost respect, despite displaying challenging/aggressive behaviour due to acute delirium with a background of Alzheimer's. The team of amazing carers, who go above
and beyond to help the residents feel safe and settled in their care, have also been there for me throughout. I would not have been able to cope without their constant support.
Reply from Theresa Ward, Manager at Victory Care Home

Thank you for your kind review. If you would like to discuss any issues you have scored low please do not hesitate to contact me.

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Review from Geraldine S (Daughter of Resident) published on 7 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was an emergency placement in late 2020. I had reservations about Mum going into a home, especially during the pandemic, but it had become unsafe for her, due to Alzheimer's and dementia, and she needed 24-hour care. Victory Care staff have been very helpful and reassuring, nothing is too
much trouble in trying to have regular contact with Mum, whatever the covid restrictions allowed. They have worked tirelessly, completing activities with residents whilst visiting restrictions apply. I know Mum is safe and well looked after. I am able to visit her now once I have completed a covid swab and using PPE, without standing at a window. It's been a difficult time for Mum, made easier for her and myself, by the care and reassurance given by the staff.
Reply from Jamie Powell, Head Of Customer Relations at Victory Care Home

Thank you Geraldine for your lovely words. We are so pleased to hear that you feel this way.

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Review from Darren H (Son of Resident) published on 29 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both myself and my Dad met with the carehome manager to discuss whether they were able to give the care my Dad would need. Then we discuss what room he would like as he had a choice. I have to say the home is value for money. All the staff I have had contact with have been helpful, polite and genuinely
care. I'm happy to say my Dad has been at the home since June and seems to be very happy. The home has been coping very well with the Covid 19 pandemic. They have been keeping me informed of the new system now in place to visit and if there have been any positive cases as all staff and residents are tested regularly and of course general health and wellbeing. I would like to thank all the staff for their hard work in difficult times.
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Review from Ian P (Next of Kin) published on 17 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care, very clean, relaxed environment. Mum has dementia but has been settled here for a couple of years now. Staff very helpful and understanding and go beyond their basic role. No causes for concern at all.
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Review from S P (Daughter of Resident) published on 16 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Victory for a month and although she is unhappy at needing care, she always seems content and engaged when I see her with carers and residents. She says that everyone is very kind and friendly to her. Her room is a good size and has a pleasant outlook. The staff at every level
combine efficiency and professionalism with welcoming warmth and friendliness and every question I have asked has been immediately and comprehensively answered. I received great communication and help in moving my mother there from hospital. Victory richly deserves its good reviews and reputation.
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Review from S S (Daughter of Resident) published on 12 October 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My mum has been in the home about 3 weeks. Staff are very nice. Hard to judge as we're only allowed in the garden to see Mum.
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Review from Julia R (Cousin of Resident) published on 18 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our relative was recently admitted to Victory Care Home. We were able to personalise his room with his own bed and all of his pictures, photos, ornaments and mementos which has helped him to feel at home. The staff are all friendly and genuinely care for the residents. The care home is clean and homely
and he is enjoying the food - so much so that if it’s near mealtimes and we are visiting he says goodbye and heads off to sit down. Access to the enclosed courtyard provides a safe environment to get fresh air at any time but also for controlled visits as per the COVID restrictions. The management team are attentive and happy to answer any questions you have especially at the beginning of this process which is reassuring. They can provide regular feedback on how your loved one settling in. Another encouraging element is the technology used to monitor and maintain each resident to ensure consistent care. Our loved one is safe, protected but more importantly cared for and happy.
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Review from Sally R (Daughter of Resident) published on 30 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have visited the care home three times now and each time the staff have been really friendly and caring not only to mum but also to myself.
I have thought how clean the care home is no matter what time I visit.
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Review from R B (Sister of Resident) published on 29 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home over the past few months have provided excellent care. Kindness, thoughtfulness for the resident and all the family have been exceptional. Individual conversations with staff show their knowledge and understanding of those in their care. Thank you to everyone.
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Review from Paul J D (Son-in-law of Resident) published on 1 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law has been in Victory Care Home now for three years and is very happy there. The quality of care is excellent and the staff are very, very caring. We can't recommend it highly enough. Even in these unprecedented times the love and care for the residents by the staff has never waned and
the fact that only a handful of residents tested positive for Covid-19 and all recovered speaks volumes for the measures that are in place to control this deadly virus. Well done and a huge thank you to all the dedicated hard-working people that keep all the residents safe. Be loud and proud because you all deserve huge praise.
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Review from Kirsty H (Granddaughter of Resident) published on 1 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan was admitted three weeks ago and I honestly can’t thank these carers enough in the Victory Care Home Assessment unit. These guys have looked after my nan and showed her the utmost care and support even during Covid-19 they have kept her spirits up and made her smile. Although due to these circumstances
we can’t visit her but with the help of two members of staff, they make sure we are kept up to date with everything that’s happening and allow us to speak to nan whenever we like.
A very special thankyou to the lovely lady who goes out of her way in everything she does, even if nan takes her frothy coffees, haha! Never have I met someone that’s so committed to her job as much as you. Thank you.


Also a thankyou to the lovely Kim who follows suit in Claire and is also exceptional in everything she does.


Use ladies deserve a medal and so much more!


Thankyou for all your support from us as a family and nan Mary xx

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Review from D B (Daughter of Resident) published on 2 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Victory Care Home assessment unit has given my mother the most wonderful care in what's been a tough time. They made her smile and support her endlessly. I will never be able to thank them enough, each and every one of them have gone above and beyond in caring for my mother.
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Review from L B (Granddaughter of Resident) published on 2 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I honestly can' thank these carers enough in the Victory Care Home Assessment unit. These guys have looked after my nan and showed her the utmost care and support even during Covid-19 they have kept her spirits up and made her smile.
Thank you so much you all deserve a medal.
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Review from R M (Cousin of Resident) published on 21 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The excellent care continues. My cousin is very happy and feels safe.
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Review from D C (Power of Attorney of Resident) published on 14 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault the staff at Victory care home. The day to day staff take care of those in the setting and always engage with those visiting. The staff always inform me of any issues and keep me updated. You have a fantastic team at Victory care - one to be proud of.
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Review from S C (Daughter-in-law of Resident) published on 12 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
So far, a good care home.
Lovely and friendly staff.
A nice place.
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Current Review Score: 9.6 (9.588)

Overview of Review Score

The Review Score of 9.6 (9.588) out of 10 for Victory Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.588 for Victory Care Home is calculated as follows: ( (136 Excellents x 5) + (44 Goods x 4) + (6 Satisfactorys x 3) + (8 Poors x 2) ) ÷ 194 Ratings = 4.588
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Victory Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Victory Care Home to verify any information. View our terms and conditions. Victory Care Home has an Enhanced Service - more info.