Victory Care Home

Nelson Terrace, Chatham ME5 7JZ
Review Us
9.6 75 Reviews
  • Victory Care Home, Chatham
Victory Care Home provides affordable high-quality residential care for older people with dementia, sensory and physical impairment, including end-of-life and palliative care.

CQC has given Victory a rating of ‘good’ right across the board (December 2019).

As Victory was purpose-built as a care home in 1984 all communal spaces and bedrooms are on one accessible floor.

Victory is divided into four ‘wings’, all named after ships that were at the Battle of Trafalgar in 1805. HMS Victory (best known for her role as Lord Nelson’s flagship) was built in nearby Chatham Historic Dockyard. Neptune and Swiftsure each have their own lounge/dining room and a kitchenette, where care staff prepare snacks, and visitors and the more able residents can help themselves to a cuppa. Sirius has its own lounge, and Orion has a large lounge/dining room for Sirius and Orion residents. Parties and group activities are held in Orion.

There are 61 single bedrooms. All rooms have en-suites or washbasins in the room. Rooms without en-suites have accessible toilets and bathrooms nearby. Many of the bedrooms look out onto one of the three courtyard gardens.

Residents are encouraged to personalise their rooms with their own photos and furniture. Personal possessions help residents feel at home and provide extra stimulation and time for reminiscence.

Victory was one of the first Agincare care homes to paint each bedroom door a different colour. Together with a number and door knocker, this makes the door more recognisable for the resident of that room.
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Care Provided by Victory Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1050 – £1350
  • Self-Funded Residential Dementia Care: £1150 – £1450
  • RESPITE Self-Funded Residential Care: £1250 – £1550
  • RESPITE Self-Funded Residential Dementia Care: £1350 – £1650

Our Care Home fees are all-inclusive. This includes, but is not limited to:
- Meals
- Activities
- Designated care advisor
- Support with funding
- 24-hour care updates via our app
- Housekeeping
- Laundry
- And more.


In fact, we have NO HIDDEN FEES and will never ask you to pay more than your agreed weekly fee.

These prices are only a guideline, please contact Victory Care Home to find out the exact price for your requirements.

Contact Victory Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Victory Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in charge

  • Theresa Ward (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 1

Room Information

  • Single Rooms (61)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (61)

Visiting

  • Visitors welcome anytime

Parking

  • Ample parking

Victory Care Home Reviews (75)

9.6

Victory Care Home has a Review Score of 9.6 (9.588) out of 10, based on 17 reviews in the last 2 years.
Over all time Victory Care Home has 75 reviews.

Overall Experience
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  • 24
  • 1
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Date Published
  • 75
  • 8
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  • 17
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Reviewer Connection to Victory Care Home
  • 29
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Total of 75, showing 61-75
Review from David W (Son of Resident) published on 11 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My 97-year-old father was in residence for respite care (following my mother's bereavement) and assessment of needs.


I can only express my admiration for the standard of care he has received and the compassion, interest and professionalism shown by the staff. I am very happy that he is being cared

for here and that his needs will be properly addressed.
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Review from Faith W (Daughter of Resident) published on 24 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is a very nice care home and I am content for my mum to stay here. There is always room for improvement e.g laundry service and perhaps a bit more activities?
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Review from P T (Daughter of Resident) published on 24 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been at Victory Care Home for approximately eighteen months. The staff are caring and supportive. She is treated with dignity and I am extremely happy that she is living in such a protective environment.
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Review from B B (Husband of Resident) published on 22 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife is well looked after. Her care needs are good, any problems I am contacted. The staff are very understanding with her as she is totally reliant on them for all her needs.
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Review from C R (Daughter of Resident) published on 18 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is very nice and the carers are just lovely.
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Review from Kirsty F (Friend of Resident) published on 17 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've found Victory Care Home to be a great place for my friend. She is happy and really enjoys the daily activities and loves the carers who give her so much time.
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Review from A L (Son of Resident) published on 17 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such a kind and caring home. Excellent calibre of staff. I couldn't have asked for more from Victory throughout my mother's stay and sadly her illness.
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Review from Gary W (Son of Resident) published on 17 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are great and they really care for the residents. I know it is a stressful job but the staff really shine. I know that the staff member assigned to my mum was in work when my mum was taken ill and she stayed with her while the ambulance staff worked on her.
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Review from Debbie Y (Friend of Resident) published on 11 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Victory Care Home is clean and tidy, and the staff are very nice and happy to help you. They seem to be happy with what they do, and I would recommend Victory Care Home to stay in full time or for respite. The individual rooms are like a home from home.
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Review from A J B (Son of Resident) published on 21 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All nursing staff, carers, in fact, all staff, have been caring, sympathetic and of considerable assistance in every way to both my mother and us as family members.
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Review from Sharon D (Daughter of Resident) published on 22 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our father was admitted at short notice as an emergency placement we were concerned that we had not been able to check the facilities but needn't have worried. The property is well maintained, the staff are wonderful, so kind and patient. Dad can be quite challenging but he is always treated with respect
and care. His health has improved considerably since he arrived. The staff need recognition for going 'above and beyond' regularly to make Dad feel settled.
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Review from Pat C (Daughter of Resident) published on 16 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a very good care home. Staff are friendly, patient and caring. They know their residents strengths and weaknesses because they make a great effort to get to know each individuals. Difficult moments are treated sympathetically. The home is clean and welcoming. It is common to arrive and find
entertainment sing songs etc. A retired greyhound visits most weeks to the delight of the residents. My mum is in very good hands!
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Review from Joyce (Wife of Resident) published on 27 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband is well cared for and I have no worries on that score. All the carers are kind, cheerful, caring and do their best to maintain a happy atmosphere. He has now been in the home for over a year and whenever he has had a problem i.e like falling, I am always advised that this has happened or
my son is advised.
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Review from Stephanie (Daughter of Resident) published on 16 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has lived at Victory for just over a year now, when she moved in mum was very difficult, all the staff at the home seemed to know just how mum was feeling and what to do to make her feel at home, now mum is happy. Activities are very good. They have home made cakes every day. Mums dignity is
always very good and all of the staff are really caring and very helpful at all times.
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Review from Evie (Daughter of Resident) published on 22 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has spent nearly 18 months in Nelson Court Chatham before her recent death. The family found the home very good. We visited between us 5 or 6 times a week and were always impressed by her care. The staff were very kind and attentive and nothing was too much trouble for the management. I would
recommend it to anybody. In fact as I am 71 myself I have booked a room there when I need it!
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Current Review Score: 9.6 (9.588)

Overview of Review Score

The Review Score of 9.6 (9.588) out of 10 for Victory Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.588 for Victory Care Home is calculated as follows: ( (136 Excellents x 5) + (44 Goods x 4) + (6 Satisfactorys x 3) + (8 Poors x 2) ) ÷ 194 Ratings = 4.588
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Victory Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Theresa Ward

Job Title: Manager

Manager at Victory

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Victory Care Home to verify any information. View our terms and conditions. Victory Care Home has an Enhanced Service - more info.