Victory Care Home

Nelson Terrace, Chatham ME5 7JZ
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9.6 74 Reviews
  • Victory Care Home, Chatham
Victory Care Home provides affordable high-quality residential care for older people with dementia, sensory and physical impairment, including end-of-life and palliative care.

CQC has given Victory a rating of ‘good’ right across the board (December 2019).

As Victory was purpose-built as a care home in 1984 all communal spaces and bedrooms are on one accessible floor.

Victory is divided into four ‘wings’, all named after ships that were at the Battle of Trafalgar in 1805. HMS Victory (best known for her role as Lord Nelson’s flagship) was built in nearby Chatham Historic Dockyard. Neptune and Swiftsure each have their own lounge/dining room and a kitchenette, where care staff prepare snacks, and visitors and the more able residents can help themselves to a cuppa. Sirius has its own lounge, and Orion has a large lounge/dining room for Sirius and Orion residents. Parties and group activities are held in Orion.

There are 61 single bedrooms. All rooms have en-suites or washbasins in the room. Rooms without en-suites have accessible toilets and bathrooms nearby. Many of the bedrooms look out onto one of the three courtyard gardens.

Residents are encouraged to personalise their rooms with their own photos and furniture. Personal possessions help residents feel at home and provide extra stimulation and time for reminiscence.

Victory was one of the first Agincare care homes to paint each bedroom door a different colour. Together with a number and door knocker, this makes the door more recognisable for the resident of that room.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1000
  • RESPITE Self-Funded Residential Dementia Care: from £1200

These prices are only a guideline, please contact Victory Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Theresa Ward (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 1

Room Information

  • Single Rooms (61)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (61)

Visiting

  • Visitors welcome anytime

Parking

  • Ample parking

Victory Care Home Reviews (74)

Total of 74, showing 41-60
9.6

Victory Care Home has a Review Score of 9.6 (9.615) out of 10, based on 16 reviews in the last 2 years. Over all time Victory Care Home has 74 reviews.

Overall Experience

  • 49
  • 23
  • 1
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  • 0

Date Published

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Review from Catherine P (Daughter of Resident) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was in Nelson Court waiting for a permanent placement. She was well looked after in the short time she was there and the staff are very pleasant.

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Review from K B (Brother of Resident) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If I ever needed care, this is where I would like to be. Victory is a true home from home with dedicated, kindly and ever cheerful staff and plenty of them. Everyone has a personal room with ensuite shower etc and the communal areas are welcoming and well maintained. There is plenty of song and participation
for those who want to and two quiet areas - one a lovely garden for peace lovers. This is a model for the rest of the care world. Hurrah for Victor Care Home, the care paradise.

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Review from S M (Daughter of Resident) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly and support the residents. They watch and keep good care of all the residents and nothing is too much trouble. They take time to talk to family and friends and due to their phones are always up to date with care and issues of every resident.

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Review from Wendy E (Daughter of Resident) published on 29 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For my mum, this is a great place to be.
I have always found the staff to be good with her. I do really like the longer serving staff, they treat the residents so well. Hopefully, the newer staff will pick up the ways of the current staff to continue to make this a lovely care home.

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Review from Alan S (Son of Resident) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the care home very clean and very well organised. My mother seems very happy there. She has settled in very well. The staff are very helpful and kind.

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Review from Stephen B (Son of Resident) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Victory Care Home around a year ago.
He has settled in very well and sees it as his home now helping with the washing up and the gardening. Dad has Alzheimer's and terminal cancer that sometimes causes him a lot of pain. The staff at Victory Care Home are very attentive and caring
and monitor dad regularly to ensure he is as comfortable as possible. It is an exceptional home staffed by exceptional people.

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Review from M C (Daughter of Resident) published on 13 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been here since March and I am very pleased with the care he has received. The staff are all exceptional, helpful, friendly and nothing is too much trouble. I feel happy if I cannot get to see my dad and I do visit him most days, that he is being well looked after.

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Review from Alice B (Niece of Resident) published on 5 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are really kind and helpful and very good with the residents - we have really appreciated this and this is the main thing. There also seem to be enough staff that residents are always being checked on. Overall, the home is clean and tidy and appears very well run. Would be great if a bit more
outdoor space were available and brighter lighting in the corridors. I believe some carpets are due to be replaced soon too which is good. Not sure which activities are on offer.

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Review from B S (Daughter of Resident) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum would never socialise before coming to the care home now she joins in with activities and her general wellbeing seems to have improved greatly. Well done to all of the lovely staff.

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Review from Vanessa S (Daughter of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum stayed in Nelson Court Assessment Centre for nearly six weeks. I found all the carers very friendly, caring and professional. They made us feel welcome and nothing was too much trouble. They were always available to answer any questions we had. They took time to get to know my mum and make her
stay the happiest it could be.

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Review from G J (Resident) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First week. Staff very helpful and friendly. No complaints or problems.

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Review from Linda F (Daughter of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is lovely and the staff are wonderful. My mum has been there 2 weeks and I noticed a massive improvement she is chatty and smiles a lot I can see she is being lovingly cared for as I live away and I'm at peace knowing mum is in the best place for her needs and I can sleep at night, no more
worrying. I can't thank the staff enough for caring for mum bless them all.

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Review from Keith S (Son of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum has been a resident of Victory Care home for about 18 months. I can't speak highly enough about the care she receives. Her room and the amenities are very good. The staff are friendly, helpful, polite and caring.

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Review from Roy C (Brother of Resident) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother was treated very well. The care was excellent.

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Review from Jane M (Daughter of Resident) published on 21 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The residents are treated with dignity, humour and respect.

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Review from B T (Daughter of Resident) published on 7 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are extremely caring and efficient. Nothing is too much trouble for them. They always listen to our concerns, keep us up to date on mum's health and state of mind. The management is well structured and very efficient. I couldn't ask for more from a care home for my mum.

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Review from Carol R (Sister of Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have treated my brother with respect throughout his time at the assessment centre, all the staff have encouraged him to eat and drink which has resulted in him being in really good health after many months of being very ill. I cannot praise this centre enough.

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Review from M W (Son of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for all your support. Dad can be very difficult at times. The manager and her team were calm and mange of his needs. I would recommend Voctory Care Home to anyone

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Review from C R (Daughter-in-law of Resident) published on 21 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was resident for a total of 2 weeks, during which time the staff treated her very kindly and were totally aware of her care needs. Thanks to the quick action of her care team Mum was admitted to hospital and given the treatment she needed. Mum's condition improved straight away and I know that if
the staff there had not picked up on her underlying condition it could have been very different.

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Review from David W (Son of Resident) published on 11 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My 97-year-old father was in residence for respite care (following my mother's bereavement) and assessment of needs.


I can only express my admiration for the standard of care he has received and the compassion, interest and professionalism shown by the staff. I am very happy that he is being cared

for here and that his needs will be properly addressed.

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Current Review Score: 9.6 (9.615)

Overview of Review Score

The Review Score of 9.6 (9.615) out of 10 for Victory Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.615 for Victory Care Home is calculated as follows: ( (134 Excellents x 5) + (34 Goods x 4) + (6 Satisfactorys x 3) + (8 Poors x 2) ) ÷ 182 Ratings = 4.615

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Victory Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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