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Victory Care Home

Nelson Terrace, Chatham, Kent ME5 7JZ
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Victory Care Home, Chatham
Victory Care Home, Chatham
Victory Care Home, Chatham

Victory Care Home provides affordable high-quality residential care for older people with dementia, sensory and physical impairment, including end-of-life and palliative care.

CQC has given Victory a rating of ‘good’ right across the board (December 2019).

As Victory was purpose-built as a care home in 1984 all communal spaces and bedrooms are on one accessible floor.

Victory is divided into four ‘wings’, all named after ships that were at the Battle of Trafalgar...  

Care Provided by Victory Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,100 - £1,300£1,200 - £1,500
Residential Dementia Care£1,150 - £1,400£1,250 - £1,600
Our Care Home fees are all-inclusive. This includes, but is not limited to:
- Meals
- Activities
- Designated care advisor
- Support with funding
- 24-hour care updates via our app
- Housekeeping
- Laundry

- And more.

In fact, we have NO HIDDEN FEES and will never ask you to pay more than your agreed weekly fee.

Contact Victory Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Theresa Ward (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 1

Room Information

  • Single Rooms (61)
  • Single Rooms with ensuite Wet Room (61)

Visiting

  • Visitors welcome anytime

Parking

  • Ample parking

Victory Care Home Reviews (82)

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9.7

Victory Care Home has a Review Score of 9.7 (9.650) out of 10, based on 21 reviews in the last 2 years. Over all time Victory Care Home has 82 reviews.

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Showing 82 reviews matching selected criteria
Review from Paul J D (Son-in-law of Resident) published on 1 July 2020 Submitted via Website
Overall Experience

My father-in-law has been in Victory Care Home now for three years and is very happy there. The quality of care is excellent and the staff are very, very caring. We can't recommend it highly enough. Even in these unprecedented times the love and care for the residents by the staff has never waned and the fact that only a handful of residents tested positive for Covid-19 and all recovered speaks volumes for the measures that are in place to control this deadly virus. Well done and a huge thank you to all the dedicated hard-working people that keep all the residents safe. Be loud and proud because you all deserve huge praise.

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Review from Kirsty H (Granddaughter of Resident) published on 1 July 2020 Submitted via Website
Overall Experience
My nan was admitted three weeks ago and I honestly can’t thank these carers enough in the Victory Care Home Assessment unit. These guys have looked after my nan and showed her the utmost care and support even during Covid-19 they have kept her spirits up and made her smile. Although due to these circumstances we can’t visit her but with the help of two members of staff, they make sure we are kept up to date with everything that’s happening and allow us to speak to nan whenever we like.

A very special thankyou to the lovely lady who goes out of her way in everything she does, even if nan takes her frothy coffees, haha! Never have I met someone that’s so committed to her job as much as you. Thank you.

Also a thankyou to the lovely Kim who follows suit in Claire and is also exceptional in everything she does.

Use ladies deserve a medal and so much more!

Thankyou for all your support from us as a family and nan Mary xx

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Review from D B (Daughter of Resident) published on 2 June 2020 Submitted via Postal Card
Overall Experience

Victory Care Home assessment unit has given my mother the most wonderful care in what's been a tough time. They made her smile and support her endlessly. I will never be able to thank them enough, each and every one of them have gone above and beyond in caring for my mother.

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Review from L B (Granddaughter of Resident) published on 2 June 2020 Submitted via Postal Card
Overall Experience
I honestly can' thank these carers enough in the Victory Care Home Assessment unit. These guys have looked after my nan and showed her the utmost care and support even during Covid-19 they have kept her spirits up and made her smile.

Thank you so much you all deserve a medal.

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Review from R M (Cousin of Resident) published on 21 February 2020 Submitted via Postal Card
Overall Experience

The excellent care continues. My cousin is very happy and feels safe.

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Review from D C (Power of Attorney of Resident) published on 14 February 2020 Submitted via Postal Card
Overall Experience

I cannot fault the staff at Victory care home. The day to day staff take care of those in the setting and always engage with those visiting. The staff always inform me of any issues and keep me updated. You have a fantastic team at Victory care - one to be proud of.

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Review from S C (Daughter-in-law of Resident) published on 12 February 2020 Submitted via Postal Card
Overall Experience
So far, a good care home.
Lovely and friendly staff.

A nice place.

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Review from A F (Daughter of Resident) published on 3 October 2019 Submitted via Postal Card
Overall Experience

I was recommended Nelson Court, (based at Victory Care Home) by a friend who's mother was there previously. It certainly is, as great as they told me. The staff cannot do enough, they are so supportive, lovely and it really has a family feel. My mum is happy, content and cared for. She is kept busy with an amazing activities lady. Food is great, rooms are clean and nothing is too much trouble. Highly recommend.

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Review from Catherine P (Daughter of Resident) published on 12 September 2019 Submitted via Postal Card
Overall Experience

My mother was in Nelson Court waiting for a permanent placement. She was well looked after in the short time she was there and the staff are very pleasant.

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Review from K B (Brother of Resident) published on 6 September 2019 Submitted via Postal Card
Overall Experience

If I ever needed care, this is where I would like to be. Victory is a true home from home with dedicated, kindly and ever cheerful staff and plenty of them. Everyone has a personal room with ensuite shower etc and the communal areas are welcoming and well maintained. There is plenty of song and participation for those who want to and two quiet areas - one a lovely garden for peace lovers. This is a model for the rest of the care world. Hurrah for Victor Care Home, the care paradise.

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Review from S M (Daughter of Resident) published on 6 September 2019 Submitted via Postal Card
Overall Experience

The staff are friendly and support the residents. They watch and keep good care of all the residents and nothing is too much trouble. They take time to talk to family and friends and due to their phones are always up to date with care and issues of every resident.

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Review from Wendy E (Daughter of Resident) published on 29 August 2019 Submitted via Postal Card
Overall Experience
For my mum, this is a great place to be.

I have always found the staff to be good with her. I do really like the longer serving staff, they treat the residents so well. Hopefully, the newer staff will pick up the ways of the current staff to continue to make this a lovely care home.

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Review from Alan S (Son of Resident) published on 16 August 2019 Submitted via Postal Card
Overall Experience

I found the care home very clean and very well organised. My mother seems very happy there. She has settled in very well. The staff are very helpful and kind.

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Review from Stephen B (Son of Resident) published on 15 August 2019 Submitted via Postal Card
Overall Experience
My father moved into Victory Care Home around a year ago.

He has settled in very well and sees it as his home now helping with the washing up and the gardening. Dad has Alzheimer's and terminal cancer that sometimes causes him a lot of pain. The staff at Victory Care Home are very attentive and caring and monitor dad regularly to ensure he is as comfortable as possible. It is an exceptional home staffed by exceptional people.

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Review from M C (Daughter of Resident) published on 13 August 2019 Submitted via Postal Card
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My dad has been here since March and I am very pleased with the care he has received. The staff are all exceptional, helpful, friendly and nothing is too much trouble. I feel happy if I cannot get to see my dad and I do visit him most days, that he is being well looked after.

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Review from Alice B (Niece of Resident) published on 5 August 2019 Submitted via Website
Overall Experience

Staff are really kind and helpful and very good with the residents - we have really appreciated this and this is the main thing. There also seem to be enough staff that residents are always being checked on. Overall, the home is clean and tidy and appears very well run. Would be great if a bit more outdoor space were available and brighter lighting in the corridors. I believe some carpets are due to be replaced soon too which is good. Not sure which activities are on offer.

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Review from B S (Daughter of Resident) published on 30 July 2019 Submitted via Postal Card
Overall Experience

Mum would never socialise before coming to the care home now she joins in with activities and her general wellbeing seems to have improved greatly. Well done to all of the lovely staff.

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Review from Vanessa S (Daughter of Resident) published on 9 July 2019 Submitted via Postal Card
Overall Experience

My mum stayed in Nelson Court Assessment Centre for nearly six weeks. I found all the carers very friendly, caring and professional. They made us feel welcome and nothing was too much trouble. They were always available to answer any questions we had. They took time to get to know my mum and make her stay the happiest it could be.

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Review from G J (Resident / Service User) published on 20 June 2019 Submitted via Postal Card
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First week. Staff very helpful and friendly. No complaints or problems.

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Review from Linda F (Daughter of Resident) published on 28 March 2019 Submitted via Postal Card
Overall Experience

The home is lovely and the staff are wonderful. My mum has been there 2 weeks and I noticed a massive improvement she is chatty and smiles a lot I can see she is being lovingly cared for as I live away and I'm at peace knowing mum is in the best place for her needs and I can sleep at night, no more worrying. I can't thank the staff enough for caring for mum bless them all.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 07 December 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

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Meet the Team (1)

Theresa Ward
Theresa WardJob Title:Manager

Manager at Victory

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