Victory Care Home

The home over the past few months have provided excellent care. Kindness, thoughtfulness for the resident and all the family have been exceptional. Individual conversations with staff show their knowledge and understanding of those in their care. Thank you to everyone.

My father-in-law has been in Victory Care Home now for three years and is very happy there. The quality of care is excellent and the staff are very, very caring. We can't recommend it highly enough. Even in these unprecedented times the love and care for the residents by the staff has never waned and the fact that only a handful of residents tested positive for Covid-19 and all recovered speaks volumes for the measures that are in place to control this deadly virus. Well done and a huge thank you to all the dedicated hard-working people that keep all the residents safe. Be loud and proud because you all deserve huge praise.

A very special thankyou to the lovely lady who goes out of her way in everything she does, even if nan takes her frothy coffees, haha! Never have I met someone that’s so committed to her job as much as you. Thank you.

Also a thankyou to the lovely Kim who follows suit in Claire and is also exceptional in everything she does.

Use ladies deserve a medal and so much more!

Thankyou for all your support from us as a family and nan Mary xx

Victory Care Home assessment unit has given my mother the most wonderful care in what's been a tough time. They made her smile and support her endlessly. I will never be able to thank them enough, each and every one of them have gone above and beyond in caring for my mother.

Thank you so much you all deserve a medal.

The excellent care continues. My cousin is very happy and feels safe.

I cannot fault the staff at Victory care home. The day to day staff take care of those in the setting and always engage with those visiting. The staff always inform me of any issues and keep me updated. You have a fantastic team at Victory care - one to be proud of.

A nice place.

I was recommended Nelson Court, (based at Victory Care Home) by a friend who's mother was there previously. It certainly is, as great as they told me. The staff cannot do enough, they are so supportive, lovely and it really has a family feel. My mum is happy, content and cared for. She is kept busy with an amazing activities lady. Food is great, rooms are clean and nothing is too much trouble. Highly recommend.

My mother was in Nelson Court waiting for a permanent placement. She was well looked after in the short time she was there and the staff are very pleasant.

If I ever needed care, this is where I would like to be. Victory is a true home from home with dedicated, kindly and ever cheerful staff and plenty of them. Everyone has a personal room with ensuite shower etc and the communal areas are welcoming and well maintained. There is plenty of song and participation for those who want to and two quiet areas - one a lovely garden for peace lovers. This is a model for the rest of the care world. Hurrah for Victor Care Home, the care paradise.

The staff are friendly and support the residents. They watch and keep good care of all the residents and nothing is too much trouble. They take time to talk to family and friends and due to their phones are always up to date with care and issues of every resident.

I have always found the staff to be good with her. I do really like the longer serving staff, they treat the residents so well. Hopefully, the newer staff will pick up the ways of the current staff to continue to make this a lovely care home.

I found the care home very clean and very well organised. My mother seems very happy there. She has settled in very well. The staff are very helpful and kind.

He has settled in very well and sees it as his home now helping with the washing up and the gardening. Dad has Alzheimer's and terminal cancer that sometimes causes him a lot of pain. The staff at Victory Care Home are very attentive and caring and monitor dad regularly to ensure he is as comfortable as possible. It is an exceptional home staffed by exceptional people.

My dad has been here since March and I am very pleased with the care he has received. The staff are all exceptional, helpful, friendly and nothing is too much trouble. I feel happy if I cannot get to see my dad and I do visit him most days, that he is being well looked after.

Staff are really kind and helpful and very good with the residents - we have really appreciated this and this is the main thing. There also seem to be enough staff that residents are always being checked on. Overall, the home is clean and tidy and appears very well run. Would be great if a bit more outdoor space were available and brighter lighting in the corridors. I believe some carpets are due to be replaced soon too which is good. Not sure which activities are on offer.

Mum would never socialise before coming to the care home now she joins in with activities and her general wellbeing seems to have improved greatly. Well done to all of the lovely staff.

My mum stayed in Nelson Court Assessment Centre for nearly six weeks. I found all the carers very friendly, caring and professional. They made us feel welcome and nothing was too much trouble. They were always available to answer any questions we had. They took time to get to know my mum and make her stay the happiest it could be.

First week. Staff very helpful and friendly. No complaints or problems.