Submit a Review for Florence House Care Home
220 Park Road, Peterborough, PE1 2UJ
View Full Details of Florence House Care HomeLatest Reviews for Florence House Care Home
26 August 2025
My brother has recently moved in to Florence House. He has continued to make good progress in his personal care which had not been the case before. The staff have been fantastic in seeing to his needs and taking him for walks in the nearby park. He is eating and sleeping well and enjoying the company of the other residents - he joins in their activities. Overall excellent care.
04 July 2025
My aunt spent 2 weeks in Florence House for respite care. I was very pleased with the level of care she received whist there. The staff were extremely caring and compassionate, making her feel very welcome from the outset. The place is very clean and well maintained with a bright and airy feel about it. The large garden provides a good outdoor facility during nice weather. The food looked to be nutritious and well presented, and the residents seemed very happy. The rooms are exceptionally clean and homely, with plenty of space. The lounge and dining areas are also spacious and nicely decorated again giving a homely feel. Overall my aunt had a very positive stay and is looking forward to a return visit in September.
04 July 2025
Mum went to Florence House for respite after a hospital stint but loved it so much she has decided to stay. The home is just like a home. All the residents are very chatty and they have a very lively activities lady who does a lot for the residents . The manager came to see my Mum in hospital as she was very anxious before going in but now she says it's was the best decision she ever made. Would definitely recommend Florence House to anyone.
04 July 2025
My family and I had a great experience with Florence House Care Home. They looked after my aunty very well, ensuring they were completely comfortable and happy. All the staff were extremely caring and compassionate to their needs. I would certainly recommend Florence House to any other family members, friends or associates for the purposes of an elderly care home service.
02 May 2025
Mum moved to Florence House after failing to settle at a much larger, more modern home. She initially struggled with the move. I was very impressed with how quickly the manager was able to get mum the necessary medical help. This enabled mum to finally get a dementia diagnosis, instead of having to wait months for the memory clinic. She is now receiving the correct treatment. We have found the staff caring and very hard working. It is a small, welcoming home. Communication is pretty good, something we struggled with at the last home. I know mum may never settle completely, but I now feel much more confident that she is well looked after and that if I have any concerns, they will be acted upon immediately.
24 October 2024
Mum is very content and comfortable at Florence house. Despite her dementia, she is happy in her surroundings. She has put on substantial weight in the last 2 years while at Florence House Care Home. She is content with the familiarity of sitting with the same ladies.
08 October 2024
My mother went into Florence House in May 2024. I had already been told great things about Florence House which is why I chose to look around for my mum. The care home has a lovely warm atmosphere. The lounge area is very homely. The staff are very friendly and helpful. Nothing is too much trouble. I asked my Mum, have I done the right thing in choosing Florence House for you? She said definitely! She has a lovely room that is always clean, which she can go to at any time if she wants to, but mum spends most of her time in the lounge with the other residents. I have peace of mind that my mum has around-the-clock care. Would I recommend Florence House to anyone else? Yes, I would!
02 October 2024
My family have found Florence House to be outstandingly caring and personal in their approach as they care for my frail 89-year-old mother who has dementia. The home is small enough to feel like a family and the environment is homely, relaxed and spotlessly clean. I find the manager to be a deeply caring and sensitive person who understands that inside each elderly and unwell person is an individual who still wants recognition for who they were/are. The staff are cheerful, helpful, friendly and very flexible, and also very capable and knowledgeable in a care context. There is an attractive enclosed garden. The home has a good relationship with a local GP practice which means that any medical care is delivered promptly and appropriately. It was a huge decision to introduce my mother to care and I researched carefully what would be best for her and her vascular dementia. Small, personal, caring and responsive was what I wanted and Florence House has delivered this exceptionally
11 September 2024
The staff are great and always have a laugh when I visit which is generally three times a week. Any concerns I talk to the manager and they get sorted. Home is always spotless, with no complaints and no regrets about mum being a resident.
21 August 2023
My uncle of 93 years of age became a resident at Florence House in April 2023. It was a huge change for him as although he was born and raised in Peterborough he had been living in a village in Argyll, Scotland for the previous 35 years. He has quite severe mobility problems and short term memory loss due to dementia. He agreed to the move back to Peterborough to be closer to family as he has 4 nieces and a nephew living here that would be able to visit. Florence House was the home of choice as it has a good reputation for providing excellent care within a homely environment, it also has a Christian basis and offers Sunday morning services and my Uncle's Christian faith is important to him. My uncle has settled very well and is quite content, he likes the staff, the Sunday services and the food (he has a good appetite). He also enjoys visits from the family who are always made very welcome by the staff. We all feel it was a good decision that he moved into Florence House.
20 April 2023
My dad became a resident as of December 22 due to his Dementia. Sadly he died in February. His care was second to none and his last few months of life was made all the more enjoyable and bearable due to the great care he was given. Thank you to the manager and the great team at Florence House.
06 April 2023
From the moment my ninety-two year old dad moved into Florence House he was made to feel welcome and all staff made an effort to get to know and help him understand things that he found difficult due to his dementia and the recent loss of his wife. When he had a stroke they acted quickly and professionally, getting him the medical care he needed so that he was transferred to hospital within an hour. As a family we were welcomed whatever time we visited and also felt like part of the Florence House family. I would recommend this home to anyone.
01 April 2022
Florence House has come through a change of management and ownership in the last couple of months During this time, it's been great to see the level of care and service maintained at its high level. The home manager and her team are so friendly and welcoming to family and visitors when we call to see dad. And we feel at ease because my dad is "at home" and looked after very well. Thank you all for what you do.
17 February 2022
Florence House is small and friendly with a homely atmosphere. There is a strong Christian presence that is valued greatly by residents, their families and friends. Staff are caring and understanding and well-behaved dogs are welcome to visit providing comfort to residents. The staff carefully accommodate residents' individual needs and preferences and everyone is made to feel valued and special.
17 February 2022
My 97-year-old mum moved into Florence House in October, following a stroke, after living completely independently. She was very reluctant to accept that she could not live in her own home anymore, but the staff and particularly the manager, made her feel so welcome and cared for, that she settled into her new home quickly. All of the staff are very caring and there is a true family feel to the home. Since moving to Florence House, mum's mobility and her general well being have improved considerably, mainly down to the ethos of the home being one of maximising resident's potential. Mum is a very sociable person and loves spending time talking to other residents and reminiscing about their lives. I am reassured that mum is safe and loved and would certainly recommend this home to anyone looking for care for a relative.
15 February 2022
Florence House accepted my mum without question at short notice. All of the staff are caring, thoughtful and understanding. Just knowing she is being well cared for in every respect has put my mind at ease ( I live in Manchester). Whenever we have visited they have been welcoming. I would like to congratulate the manager and her team on providing outstanding care. My mum loves it there, she feels safe and secure. Mum is a really sociable woman and the staff at Florence House do everything they can to encourage social interaction. I could go on but I’m running out of space?
07 July 2021
My father-in-law has been there for about 18 months now. Very friendly and caring place for him to be. Nothing is too much trouble for any of the staff. He is very happy and it's reassuring for all of us knowing he is in a loving home.
24 June 2021
My Dad has been at Florence House for nearly a year and a half, a period of time that has been punctuated by the Covid Pandemic. Despite only being able to visit him once for a well-planned garden visit I am so pleased to be able to say how impressed I am with the Christian care he has received. My brother has been the nominated visitor and has regularly taken pictures depicting a very happy Dad! Prior to coming to Florence House Dad was at another Peterborough care home which was not so well geared up to deal with him. He had a couple of minor falls which meant that he had to be taken to Peterborough Hospital to be checked over and during these hospital stays he showed signs of deterioration because hospitals don't have the time or resources to devote to an older person's needs the way Florence House does. Moving to Florence House has not only reversed his deterioration but has helped him to flourish. I cannot imagine life without Florence House... Thanks so much.
23 June 2021
Florence House was my mother’s home for the last 3 years of her life during which time she was treated with dignity and respect. She thought of the staff at Florence House as members of her extended family and was loved and valued by them as such. We are truly thankful for the staff at Florence House for giving our mother such a secure and happy environment for her final years.
18 June 2021
I felt confident that mum was looked after and cared for when I was not around which due to Covid was the last 10 months of her life. I was kept informed on how she was and if she needed anything. The staff went above the call of duty to look after her and were very sympathetic towards us her family when mum was deteriorating at a terrible time. Thank you all staff at Florence House.
Latest Reviews for Florence House Care Home
26 August 2025
My brother has recently moved in to Florence House. He has continued to make good progress in his personal care which had not been the case before. The staff have been fantastic in seeing to his needs and taking him for walks in the nearby park. He is eating and sleeping well and enjoying the company of the other residents - he joins in their activities. Overall excellent care.
04 July 2025
My aunt spent 2 weeks in Florence House for respite care. I was very pleased with the level of care she received whist there. The staff were extremely caring and compassionate, making her feel very welcome from the outset. The place is very clean and well maintained with a bright and airy feel about it. The large garden provides a good outdoor facility during nice weather. The food looked to be nutritious and well presented, and the residents seemed very happy. The rooms are exceptionally clean and homely, with plenty of space. The lounge and dining areas are also spacious and nicely decorated again giving a homely feel. Overall my aunt had a very positive stay and is looking forward to a return visit in September.
04 July 2025
Mum went to Florence House for respite after a hospital stint but loved it so much she has decided to stay. The home is just like a home. All the residents are very chatty and they have a very lively activities lady who does a lot for the residents . The manager came to see my Mum in hospital as she was very anxious before going in but now she says it's was the best decision she ever made. Would definitely recommend Florence House to anyone.
04 July 2025
My family and I had a great experience with Florence House Care Home. They looked after my aunty very well, ensuring they were completely comfortable and happy. All the staff were extremely caring and compassionate to their needs. I would certainly recommend Florence House to any other family members, friends or associates for the purposes of an elderly care home service.
02 May 2025
Mum moved to Florence House after failing to settle at a much larger, more modern home. She initially struggled with the move. I was very impressed with how quickly the manager was able to get mum the necessary medical help. This enabled mum to finally get a dementia diagnosis, instead of having to wait months for the memory clinic. She is now receiving the correct treatment. We have found the staff caring and very hard working. It is a small, welcoming home. Communication is pretty good, something we struggled with at the last home. I know mum may never settle completely, but I now feel much more confident that she is well looked after and that if I have any concerns, they will be acted upon immediately.
24 October 2024
Mum is very content and comfortable at Florence house. Despite her dementia, she is happy in her surroundings. She has put on substantial weight in the last 2 years while at Florence House Care Home. She is content with the familiarity of sitting with the same ladies.
08 October 2024
My mother went into Florence House in May 2024. I had already been told great things about Florence House which is why I chose to look around for my mum. The care home has a lovely warm atmosphere. The lounge area is very homely. The staff are very friendly and helpful. Nothing is too much trouble. I asked my Mum, have I done the right thing in choosing Florence House for you? She said definitely! She has a lovely room that is always clean, which she can go to at any time if she wants to, but mum spends most of her time in the lounge with the other residents. I have peace of mind that my mum has around-the-clock care. Would I recommend Florence House to anyone else? Yes, I would!
02 October 2024
My family have found Florence House to be outstandingly caring and personal in their approach as they care for my frail 89-year-old mother who has dementia. The home is small enough to feel like a family and the environment is homely, relaxed and spotlessly clean. I find the manager to be a deeply caring and sensitive person who understands that inside each elderly and unwell person is an individual who still wants recognition for who they were/are. The staff are cheerful, helpful, friendly and very flexible, and also very capable and knowledgeable in a care context. There is an attractive enclosed garden. The home has a good relationship with a local GP practice which means that any medical care is delivered promptly and appropriately. It was a huge decision to introduce my mother to care and I researched carefully what would be best for her and her vascular dementia. Small, personal, caring and responsive was what I wanted and Florence House has delivered this exceptionally
11 September 2024
The staff are great and always have a laugh when I visit which is generally three times a week. Any concerns I talk to the manager and they get sorted. Home is always spotless, with no complaints and no regrets about mum being a resident.
21 August 2023
My uncle of 93 years of age became a resident at Florence House in April 2023. It was a huge change for him as although he was born and raised in Peterborough he had been living in a village in Argyll, Scotland for the previous 35 years. He has quite severe mobility problems and short term memory loss due to dementia. He agreed to the move back to Peterborough to be closer to family as he has 4 nieces and a nephew living here that would be able to visit. Florence House was the home of choice as it has a good reputation for providing excellent care within a homely environment, it also has a Christian basis and offers Sunday morning services and my Uncle's Christian faith is important to him. My uncle has settled very well and is quite content, he likes the staff, the Sunday services and the food (he has a good appetite). He also enjoys visits from the family who are always made very welcome by the staff. We all feel it was a good decision that he moved into Florence House.
20 April 2023
My dad became a resident as of December 22 due to his Dementia. Sadly he died in February. His care was second to none and his last few months of life was made all the more enjoyable and bearable due to the great care he was given. Thank you to the manager and the great team at Florence House.
06 April 2023
From the moment my ninety-two year old dad moved into Florence House he was made to feel welcome and all staff made an effort to get to know and help him understand things that he found difficult due to his dementia and the recent loss of his wife. When he had a stroke they acted quickly and professionally, getting him the medical care he needed so that he was transferred to hospital within an hour. As a family we were welcomed whatever time we visited and also felt like part of the Florence House family. I would recommend this home to anyone.
01 April 2022
Florence House has come through a change of management and ownership in the last couple of months During this time, it's been great to see the level of care and service maintained at its high level. The home manager and her team are so friendly and welcoming to family and visitors when we call to see dad. And we feel at ease because my dad is "at home" and looked after very well. Thank you all for what you do.
17 February 2022
Florence House is small and friendly with a homely atmosphere. There is a strong Christian presence that is valued greatly by residents, their families and friends. Staff are caring and understanding and well-behaved dogs are welcome to visit providing comfort to residents. The staff carefully accommodate residents' individual needs and preferences and everyone is made to feel valued and special.
17 February 2022
My 97-year-old mum moved into Florence House in October, following a stroke, after living completely independently. She was very reluctant to accept that she could not live in her own home anymore, but the staff and particularly the manager, made her feel so welcome and cared for, that she settled into her new home quickly. All of the staff are very caring and there is a true family feel to the home. Since moving to Florence House, mum's mobility and her general well being have improved considerably, mainly down to the ethos of the home being one of maximising resident's potential. Mum is a very sociable person and loves spending time talking to other residents and reminiscing about their lives. I am reassured that mum is safe and loved and would certainly recommend this home to anyone looking for care for a relative.
15 February 2022
Florence House accepted my mum without question at short notice. All of the staff are caring, thoughtful and understanding. Just knowing she is being well cared for in every respect has put my mind at ease ( I live in Manchester). Whenever we have visited they have been welcoming. I would like to congratulate the manager and her team on providing outstanding care. My mum loves it there, she feels safe and secure. Mum is a really sociable woman and the staff at Florence House do everything they can to encourage social interaction. I could go on but I’m running out of space?
07 July 2021
My father-in-law has been there for about 18 months now. Very friendly and caring place for him to be. Nothing is too much trouble for any of the staff. He is very happy and it's reassuring for all of us knowing he is in a loving home.
24 June 2021
My Dad has been at Florence House for nearly a year and a half, a period of time that has been punctuated by the Covid Pandemic. Despite only being able to visit him once for a well-planned garden visit I am so pleased to be able to say how impressed I am with the Christian care he has received. My brother has been the nominated visitor and has regularly taken pictures depicting a very happy Dad! Prior to coming to Florence House Dad was at another Peterborough care home which was not so well geared up to deal with him. He had a couple of minor falls which meant that he had to be taken to Peterborough Hospital to be checked over and during these hospital stays he showed signs of deterioration because hospitals don't have the time or resources to devote to an older person's needs the way Florence House does. Moving to Florence House has not only reversed his deterioration but has helped him to flourish. I cannot imagine life without Florence House... Thanks so much.
23 June 2021
Florence House was my mother’s home for the last 3 years of her life during which time she was treated with dignity and respect. She thought of the staff at Florence House as members of her extended family and was loved and valued by them as such. We are truly thankful for the staff at Florence House for giving our mother such a secure and happy environment for her final years.
18 June 2021
I felt confident that mum was looked after and cared for when I was not around which due to Covid was the last 10 months of her life. I was kept informed on how she was and if she needed anything. The staff went above the call of duty to look after her and were very sympathetic towards us her family when mum was deteriorating at a terrible time. Thank you all staff at Florence House.