Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

Reviews must be written and submitted independently, without help from care home staff.


All reviews must comply with our Review Policy Content Standards.  Top tips for writing a review

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How would you rate the Care Home on the following? (Please give your true thoughts for each category, this feedback will help the Care Home and those looking for similar care)

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed. Please note we have a zero tolerance for fraudulent reviews, for further information please refer to the Fraudulent Reviews section in our Review Policy.

Latest Reviews for The Hollies

stars
stars 19 March 2025
Thank you for your eviction of my mum following my complaint regarding personal care. Without your eviction mum would not be supported by knowledgeable, competent staff who are very well experienced with dementia care in her new care home.
Review from K M (Daughter of Resident/Service User)
stars
stars 18 July 2022
Once my grandad had passed away, it was decided that my gran would be better nearer to family here in Southport. I can’t thank the staff and management enough for the care and love shown to my gran in the last part of her life. It was tough for my gran to settle in at first, due to moving in during
covid but the staff and management soon had her at peace and she often spoke of her affection for them. It’s a blessing that we found such a beautiful place for her to stay and the staff kept my mum informed on everything that happened. Even in her final moments, they sat beside her to comfort her. She’s now back with her husband, my grandad. I can’t thank the staff at the Hollies enough for everything they did, they truly are angels.
Review from Steven B (Grandson of Resident/Service User)