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Mill Road, West Drayton, UB7 7EQ
View Full Details of The BurroughsLatest Reviews for The Burroughs
21 May 2025
My mum has been a resident at The Burroughs Care Home since the beginning of the year, and I couldn't be more grateful for the care she has received. The staff are consistently kind, caring, and attentive, and it's clear they take the time to get to know each resident as an individual. Mum has settled in really well, which has been such a comfort to our family-especially as I don't live locally and can only visit for one week each month. The home has a warm, welcoming atmosphere, and it's reassuring to know she is in such good hands. One area I would appreciate some improvement in is communication around medical appointments. I'd be very interested to know if there is a more proactive or regular way to be kept informed, perhaps via email or a family portal. Overall, I'm very happy with the standard of care and feel confident that Mum is safe, well looked after, and surrounded by people who genuinely care, led by an excellent manager who absolutely leads by example.
22 April 2025
Very happy with the care given, any queries/problems are quickly resolved. Any worries or medical concerns I am informed and given regular updates. Mother seems to have settled in and enjoys the attention given, in particular by certain members of staff when they are being cheeky with her. When I visit, the staff are so welcoming and it feels like a very happy family atmosphere. If it's dinner/tea time, I am offered food as well and even had a slice of birthday cake that was baked for another resident. The decision to put mum in a home was rushed through by the hospital and social services so I was not able to do any research and look at other homes. I am so happy and feel that I have been lucky with the decision made and don't think I would have found a better home for her.
22 April 2025
The Burroughs is fantastic facility for all residents, comfortable and clean. The activities are varied and caters to everyone if they wish to join in, the home has lots of room and space for everyone to enjoy. The staff are friendly and professional and always keep you updated with your loved ones and you feel involved always. Very happy I have found a home away from home for my mum.
10 December 2024
The lovely staff are willing to go beyond to support residents, and the management team is always available and supportive. They have been amazing with me and my mother since she's been admitted in April 2024.
10 December 2024
The Burroughs Care Home is a very friendly and caring home. They do lots of activities and days out for the residents. Keeping their minds working and their days busy. My mum is well looked after and seems very happy and settled there.
06 December 2024
My father entered The Burroughs Care Home on the 30th of September. He suffers from Dementia. So far, I have been very impressed with the care he has been provided with. The carers are so patient and caring especially given how tough it must be dealing with a group of people all suffering from dementia. Dad is very confused and suffers from periods of intense agitation but I can't really fault the level of support he has received so far. As a family, we do find it a little frustrating that so many of his things go missing including hearing aids, glasses, watch, dentures (!), walking stick. We do understand the nature of the ward and that this is bound to happen but just feel sometimes nothing is done until we visit. We also really would like his room to receive a new coat of paint. It needs to be a lot brighter. Impressed by the quality of meals provided and Dad appears to be eating things he has never eaten before. Appear to be lots of activities available to the residents as well.
04 December 2024
This year has been awful for me and my dad. My father who has vascular dementia, fell over in June. It was a horrendous time for us both. So we had to make decisions that were life-changing for us. I rang and spoke to such a warm, lovely lady. They said to pop in and have a chat and take a look around The Burroughs, So me and my family did just that. A very overwhelming time for us all but the lovely carers at The Burroughs made it easier. My father has been in there now for about 12 weeks and settling in quite nicely. He still has friends and family visiting. Goes out again with friends and family. All the staff at The Burroughs are friendly and some go above and beyond for my father, who is sometimes hard to please. He seems much calmer in himself too, which makes me feel calmer too. The food is good and healthy. They couldn't do enough for my father. I strongly recommend.
03 December 2024
My mother has been in The Burroughs for almost two years. All the staff are very helpful, friendly and kind. I am always updated of any changes, events or gatherings. Every time I go to visit my mother I am met with smiley faces from staff and other residents. I am so thankful for all the love, support and care The Borroughs staff give to my mother. I am also very impressed with the decorations they put up each year for Christmas, and for all the activities and events they have on throughout the year for their residents. Most importantly the home feels very safe and secure at all times.
15 August 2024
Mum was admitted from hospital in January 24. The Burroughs staff were really kind and caring towards both Mum and our family. The care home manager leads an amazing and compassionate team who made my mum very comfortable prior to her death a few weeks later. I have no hesitation in recommending this care home. I also want to recommend a particular staff member for his cooking!
17 May 2024
Absolutely amazing home! My dad has Alzheimer's and had to leave home. I can not recommend enough. They have been amazing with my dad and also making me and my kids so welcome when visiting. Lots of activities for the residents to get involved in combined with lots of care and kindness from the staff. He is always clean and well cared for even if he always denies having breakfast every day lol. Special mention to one of the team leaders in particular, who has gone above and beyond!
25 April 2024
My dad had end-stage dementia (vascular). His care at The Burroughs has been exemplary. He was always clean and comfortable. On the week he passed away, the staff were incredibly kind to all of my family. He was looked after with professionalism and compassion. They did everything that they could to make his final days as comfortable as could be. Every time I visited The Burroughs over the last five and a half years, everyone made me very welcome. The staff are truly lovely. I am very thankful for the wonderful care that my dad received.
05 September 2023
My partner was under their care for a very brief time before sadly passing away. A person hard to please and originally resistant to entering care, she described The Burroughs as fantastic. The staff were friendly and attentive and her care was wonderful. I have thanked the staff there personally but felt I should add a review here.
18 August 2023
The patience the staff have with my sister is amazing. Staff are patient and non-judgemental. The manager is amazing. She organises trips, entertainment at the home and encourages the residents to get involved. She is amazing. At my last visit, 2 days ago, she commented 'These people have worked all their lives and now they deserve and I want them to enjoy themselves, they deserve it' Lovely!
18 August 2023
My sister, who has Alzheimer's, has been in the care of The Burroughs since November 2022 all the staff have been brilliant, and the level of care is outstanding. There have been many activities over the time she has been in the care so the residents all seem to be well cared for and included.
30 June 2022
Staff are very helpful and attentive. Location is excellent with attractive outdoor spaces and gardens, which are well kept. Services provided are good. Food looked tasty and wholesome.
09 June 2022
My father went to The Burroughs in 2020 and passed away earlier this month. I have been so impressed with the care home during my father's time at the home. The care home was especially kind when my father fell ill and in the last week or so of his life. Special thanks to the manager and one member of staff, although everyone I spoke to and dealt with was so kind and supportive. My dad had dementia and when he went to the care home he was very weak. The care home cared for him and helped him back to full strength. I am so grateful that my father enjoyed his last 18 months of life, being clean and in a safe and caring environment. I was always so impressed and happy to see the rapport that the staff had with my father, always engaging with him over his love of red wine and classical music! Thank you.
03 May 2022
The staff were extremely hardworking and gave my Grandfather the best care possible at a really challenging time.
24 April 2022
My dad was cared for so well. He was very happy at The Burroughs. The staff are walking angels, and even through the Coronavirus when we couldn't visit, they kept me informed, and I felt that he was well looked after. I lost my dad yesterday, and the staff looked after him through his death, which was dignified and beautiful. I will always be grateful to everybody that works there.
25 February 2022
My father was admitted to The Burroughs from hospital at The Height of covid in June 2020 in traumatic circumstances. He had been diagnosed with cognitive diminishment. He was very confused as to why he couldn't go home and was angry. The staff worked professionally and with dignity to settle him and support me and my husband. End of life care and support was exceptional. Senior staff were brilliant in keeping me updated and facilitating visits until he died. Thank you. I can't express the extent of my gratitude.
09 November 2020
I visited The Burroughs in October 2020 to visit my mother, who is a resident. I didn't get the chance to fully see all the facilities or meet all the staff, but those I did meet, including management, were extremely helpful and caring, particularly in view of current challenging times. I was reassured by their understanding and flexibility, and I left feeling that my mother is in a safe and caring environment. I was happy to learn about some of the activities taking place at the centre, and on my next visit, I'd like to learn more about the centre's different areas and facilities. Keep up the good work and many thanks to all the staff!
Latest Reviews for The Burroughs
21 May 2025
My mum has been a resident at The Burroughs Care Home since the beginning of the year, and I couldn't be more grateful for the care she has received. The staff are consistently kind, caring, and attentive, and it's clear they take the time to get to know each resident as an individual. Mum has settled in really well, which has been such a comfort to our family-especially as I don't live locally and can only visit for one week each month. The home has a warm, welcoming atmosphere, and it's reassuring to know she is in such good hands. One area I would appreciate some improvement in is communication around medical appointments. I'd be very interested to know if there is a more proactive or regular way to be kept informed, perhaps via email or a family portal. Overall, I'm very happy with the standard of care and feel confident that Mum is safe, well looked after, and surrounded by people who genuinely care, led by an excellent manager who absolutely leads by example.
22 April 2025
Very happy with the care given, any queries/problems are quickly resolved. Any worries or medical concerns I am informed and given regular updates. Mother seems to have settled in and enjoys the attention given, in particular by certain members of staff when they are being cheeky with her. When I visit, the staff are so welcoming and it feels like a very happy family atmosphere. If it's dinner/tea time, I am offered food as well and even had a slice of birthday cake that was baked for another resident. The decision to put mum in a home was rushed through by the hospital and social services so I was not able to do any research and look at other homes. I am so happy and feel that I have been lucky with the decision made and don't think I would have found a better home for her.
22 April 2025
The Burroughs is fantastic facility for all residents, comfortable and clean. The activities are varied and caters to everyone if they wish to join in, the home has lots of room and space for everyone to enjoy. The staff are friendly and professional and always keep you updated with your loved ones and you feel involved always. Very happy I have found a home away from home for my mum.
10 December 2024
The lovely staff are willing to go beyond to support residents, and the management team is always available and supportive. They have been amazing with me and my mother since she's been admitted in April 2024.
10 December 2024
The Burroughs Care Home is a very friendly and caring home. They do lots of activities and days out for the residents. Keeping their minds working and their days busy. My mum is well looked after and seems very happy and settled there.
06 December 2024
My father entered The Burroughs Care Home on the 30th of September. He suffers from Dementia. So far, I have been very impressed with the care he has been provided with. The carers are so patient and caring especially given how tough it must be dealing with a group of people all suffering from dementia. Dad is very confused and suffers from periods of intense agitation but I can't really fault the level of support he has received so far. As a family, we do find it a little frustrating that so many of his things go missing including hearing aids, glasses, watch, dentures (!), walking stick. We do understand the nature of the ward and that this is bound to happen but just feel sometimes nothing is done until we visit. We also really would like his room to receive a new coat of paint. It needs to be a lot brighter. Impressed by the quality of meals provided and Dad appears to be eating things he has never eaten before. Appear to be lots of activities available to the residents as well.
04 December 2024
This year has been awful for me and my dad. My father who has vascular dementia, fell over in June. It was a horrendous time for us both. So we had to make decisions that were life-changing for us. I rang and spoke to such a warm, lovely lady. They said to pop in and have a chat and take a look around The Burroughs, So me and my family did just that. A very overwhelming time for us all but the lovely carers at The Burroughs made it easier. My father has been in there now for about 12 weeks and settling in quite nicely. He still has friends and family visiting. Goes out again with friends and family. All the staff at The Burroughs are friendly and some go above and beyond for my father, who is sometimes hard to please. He seems much calmer in himself too, which makes me feel calmer too. The food is good and healthy. They couldn't do enough for my father. I strongly recommend.
03 December 2024
My mother has been in The Burroughs for almost two years. All the staff are very helpful, friendly and kind. I am always updated of any changes, events or gatherings. Every time I go to visit my mother I am met with smiley faces from staff and other residents. I am so thankful for all the love, support and care The Borroughs staff give to my mother. I am also very impressed with the decorations they put up each year for Christmas, and for all the activities and events they have on throughout the year for their residents. Most importantly the home feels very safe and secure at all times.
15 August 2024
Mum was admitted from hospital in January 24. The Burroughs staff were really kind and caring towards both Mum and our family. The care home manager leads an amazing and compassionate team who made my mum very comfortable prior to her death a few weeks later. I have no hesitation in recommending this care home. I also want to recommend a particular staff member for his cooking!
17 May 2024
Absolutely amazing home! My dad has Alzheimer's and had to leave home. I can not recommend enough. They have been amazing with my dad and also making me and my kids so welcome when visiting. Lots of activities for the residents to get involved in combined with lots of care and kindness from the staff. He is always clean and well cared for even if he always denies having breakfast every day lol. Special mention to one of the team leaders in particular, who has gone above and beyond!
25 April 2024
My dad had end-stage dementia (vascular). His care at The Burroughs has been exemplary. He was always clean and comfortable. On the week he passed away, the staff were incredibly kind to all of my family. He was looked after with professionalism and compassion. They did everything that they could to make his final days as comfortable as could be. Every time I visited The Burroughs over the last five and a half years, everyone made me very welcome. The staff are truly lovely. I am very thankful for the wonderful care that my dad received.
05 September 2023
My partner was under their care for a very brief time before sadly passing away. A person hard to please and originally resistant to entering care, she described The Burroughs as fantastic. The staff were friendly and attentive and her care was wonderful. I have thanked the staff there personally but felt I should add a review here.
18 August 2023
The patience the staff have with my sister is amazing. Staff are patient and non-judgemental. The manager is amazing. She organises trips, entertainment at the home and encourages the residents to get involved. She is amazing. At my last visit, 2 days ago, she commented 'These people have worked all their lives and now they deserve and I want them to enjoy themselves, they deserve it' Lovely!
18 August 2023
My sister, who has Alzheimer's, has been in the care of The Burroughs since November 2022 all the staff have been brilliant, and the level of care is outstanding. There have been many activities over the time she has been in the care so the residents all seem to be well cared for and included.
30 June 2022
Staff are very helpful and attentive. Location is excellent with attractive outdoor spaces and gardens, which are well kept. Services provided are good. Food looked tasty and wholesome.
09 June 2022
My father went to The Burroughs in 2020 and passed away earlier this month. I have been so impressed with the care home during my father's time at the home. The care home was especially kind when my father fell ill and in the last week or so of his life. Special thanks to the manager and one member of staff, although everyone I spoke to and dealt with was so kind and supportive. My dad had dementia and when he went to the care home he was very weak. The care home cared for him and helped him back to full strength. I am so grateful that my father enjoyed his last 18 months of life, being clean and in a safe and caring environment. I was always so impressed and happy to see the rapport that the staff had with my father, always engaging with him over his love of red wine and classical music! Thank you.
03 May 2022
The staff were extremely hardworking and gave my Grandfather the best care possible at a really challenging time.
24 April 2022
My dad was cared for so well. He was very happy at The Burroughs. The staff are walking angels, and even through the Coronavirus when we couldn't visit, they kept me informed, and I felt that he was well looked after. I lost my dad yesterday, and the staff looked after him through his death, which was dignified and beautiful. I will always be grateful to everybody that works there.
25 February 2022
My father was admitted to The Burroughs from hospital at The Height of covid in June 2020 in traumatic circumstances. He had been diagnosed with cognitive diminishment. He was very confused as to why he couldn't go home and was angry. The staff worked professionally and with dignity to settle him and support me and my husband. End of life care and support was exceptional. Senior staff were brilliant in keeping me updated and facilitating visits until he died. Thank you. I can't express the extent of my gratitude.
09 November 2020
I visited The Burroughs in October 2020 to visit my mother, who is a resident. I didn't get the chance to fully see all the facilities or meet all the staff, but those I did meet, including management, were extremely helpful and caring, particularly in view of current challenging times. I was reassured by their understanding and flexibility, and I left feeling that my mother is in a safe and caring environment. I was happy to learn about some of the activities taking place at the centre, and on my next visit, I'd like to learn more about the centre's different areas and facilities. Keep up the good work and many thanks to all the staff!