The Burroughs

Mill Road, West Drayton UB7 7EQ
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9.5 53 Reviews
  • The Burroughs, West Drayton
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Care Provided by The Burroughs

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 71 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to gardens and conservatories
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Good to Know

Owner

  • The Hillingdon Care Company Ltd

Person in Charge

  • Loreen McGeoghan (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (69)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (35)
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The Burroughs Reviews (53)

9.5

The Burroughs has a Review Score of 9.5 (9.546) out of 10, based on 11 reviews in the last 2 years.
Over all time The Burroughs has 53 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Burroughs
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Total of 53, showing 1-20
Review from Jan N (Daughter of Resident) published on 21 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has been a resident at The Burroughs Care Home since the beginning of the year, and I couldn't be more grateful for the care she has received. The staff are consistently kind, caring, and attentive, and it's clear they take the time to get to know each resident as an individual. Mum has settled
in really well, which has been such a comfort to our family-especially as I don't live locally and can only visit for one week each month.


The home has a warm, welcoming atmosphere, and it's reassuring to know she is in such good hands. One area I would appreciate some improvement in is communication around medical appointments. I'd be very interested to know if there is a more proactive or regular way to be kept informed, perhaps via email or a family portal.


Overall, I'm very happy with the standard of care and feel confident that Mum is safe, well looked after, and surrounded by people who genuinely care, led by an excellent manager who absolutely leads by example.

Reply from Samantha Debenham, Reviews Team at The Burroughs
Thank you for sharing your thoughtful feedback regarding The Burroughs. We are so happy to hear that you and your mother feel welcomed and comfortable in our home and that you both feel supported by…read more
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Review from F K (Daughter of Resident) published on 22 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with the care given, any queries/problems are quickly resolved. Any worries or medical concerns I am informed and given regular updates.


Mother seems to have settled in and enjoys the attention given, in particular by certain members of staff when they are being cheeky with her.


When

I visit, the staff are so welcoming and it feels like a very happy family atmosphere. If it's dinner/tea time, I am offered food as well and even had a slice of birthday cake that was baked for another resident.


The decision to put mum in a home was rushed through by the hospital and social services so I was not able to do any research and look at other homes. I am so happy and feel that I have been lucky with the decision made and don't think I would have found a better home for her.

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Review from A R (Daughter of Resident) published on 22 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Burroughs is fantastic facility for all residents, comfortable and clean. The activities are varied and caters to everyone if they wish to join in, the home has lots of room and space for everyone to enjoy. The staff are friendly and professional and always keep you updated with your loved ones
and you feel involved always. Very happy I have found a home away from home for my mum.
Reply from Fiona Madder, Reviews Team at The Burroughs
Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a…read more
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Review from Elia V (Daughter of Resident) published on 10 December 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The lovely staff are willing to go beyond to support residents, and the management team is always available and supportive.
They have been amazing with me and my mother since she's been admitted in April 2024.
Reply from Fiona Madder, Reviews Team at The Burroughs
Thank you very much for taking the time to leave us feedback about your experience.We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive…read more
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Review from T H (Daughter of Resident) published on 10 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Burroughs Care Home is a very friendly and caring home. They do lots of activities and days out for the residents. Keeping their minds working and their days busy. My mum is well looked after and seems very happy and settled there.
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Review from Paul O (Son of Resident) published on 6 December 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father entered The Burroughs Care Home on the 30th of September. He suffers from Dementia. So far, I have been very impressed with the care he has been provided with. The carers are so patient and caring especially given how tough it must be dealing with a group of people all suffering from dementia.
Dad is very confused and suffers from periods of intense agitation but I can't really fault the level of support he has received so far. As a family, we do find it a little frustrating that so many of his things go missing including hearing aids, glasses, watch, dentures (!), walking stick. We do understand the nature of the ward and that this is bound to happen but just feel sometimes nothing is done until we visit. We also really would like his room to receive a new coat of paint. It needs to be a lot brighter. Impressed by the quality of meals provided and Dad appears to be eating things he has never eaten before. Appear to be lots of activities available to the residents as well.
Reply from Samantha Debenham, Reviews Team at The Burroughs
Thank you for taking the time to leave this lovely feedback for the Burroughs, you feedback is greatly appreciated by the team. I am pleased to read you have found the carers to be patient and caring.…read more
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Review from Georgia P (Daughter of Resident) published on 4 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This year has been awful for me and my dad. My father who has vascular dementia, fell over in June. It was a horrendous time for us both. So we had to make decisions that were life-changing for us. I rang and spoke to such a warm, lovely lady. They said to pop in and have a chat and take a look around
The Burroughs, So me and my family did just that. A very overwhelming time for us all but the lovely carers at The Burroughs made it easier. My father has been in there now for about 12 weeks and settling in quite nicely. He still has friends and family visiting. Goes out again with friends and family. All the staff at The Burroughs are friendly and some go above and beyond for my father, who is sometimes hard to please. He seems much calmer in himself too, which makes me feel calmer too. The food is good and healthy. They couldn't do enough for my father. I strongly recommend.
Reply from Fiona Madder, Reviews Team at The Burroughs
Thank you very much for taking the time to leave us feedback about your experience. We're pleased to hear that the home and staff were able to help and support you at a difficult time. We set a high…read more
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Review from K B (Son of Resident) published on 3 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in The Burroughs for almost two years. All the staff are very helpful, friendly and kind. I am always updated of any changes, events or gatherings. Every time I go to visit my mother I am met with smiley faces from staff and other residents. I am so thankful for all the love, support
and care The Borroughs staff give to my mother. I am also very impressed with the decorations they put up each year for Christmas, and for all the activities and events they have on throughout the year for their residents. Most importantly the home feels very safe and secure at all times.
Reply from Fiona Madder, Reviews Team at The Burroughs
Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a…read more
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Review from M P (Daughter of Resident) published on 15 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was admitted from hospital in January 24. The Burroughs staff were really kind and caring towards both Mum and our family. The care home manager leads an amazing and compassionate team who made my mum very comfortable prior to her death a few weeks later.
I have no hesitation in recommending this
care home. I also want to recommend a particular staff member for his cooking!
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Review from Fran M (Daughter of Resident) published on 17 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely amazing home! My dad has Alzheimer's and had to leave home. I can not recommend enough. They have been amazing with my dad and also making me and my kids so welcome when visiting. Lots of activities for the residents to get involved in combined with lots of care and kindness from the staff.
He is always clean and well cared for even if he always denies having breakfast every day lol. Special mention to one of the team leaders in particular, who has gone above and beyond!
Reply from Fiona Madder, Reviews Team at The Burroughs
Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a…read more
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Review from Jean L (Daughter of Resident) published on 25 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad had end-stage dementia (vascular). His care at The Burroughs has been exemplary. He was always clean and comfortable. On the week he passed away, the staff were incredibly kind to all of my family. He was looked after with professionalism and compassion. They did everything that they could to
make his final days as comfortable as could be. Every time I visited The Burroughs over the last five and a half years, everyone made me very welcome. The staff are truly lovely. I am very thankful for the wonderful care that my dad received.
Reply from Fiona Madder, Reviews Team at The Burroughs
Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a…read more
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Review from Paul J (Partner of Resident) published on 5 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My partner was under their care for a very brief time before sadly passing away. A person hard to please and originally resistant to entering care, she described The Burroughs as fantastic. The staff were friendly and attentive and her care was wonderful.
I have thanked the staff there personally but
felt I should add a review here.
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Review from L O (Sister of Resident) published on 18 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The patience the staff have with my sister is amazing. Staff are patient and non-judgemental.
The manager is amazing. She organises trips, entertainment at the home and encourages the residents to get involved. She is amazing. At my last visit, 2 days ago, she commented 'These people have worked all
their lives and now they deserve and I want them to enjoy themselves, they deserve it' Lovely!
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Review from R P (Brother of Resident) published on 18 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister, who has Alzheimer's, has been in the care of The Burroughs since November 2022 all the staff have been brilliant, and the level of care is outstanding. There have been many activities over the time she has been in the care so the residents all seem to be well cared for and included.
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Review from Charles H (Son of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very helpful and attentive. Location is excellent with attractive outdoor spaces and gardens, which are well kept. Services provided are good. Food looked tasty and wholesome.
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Review from Faye D (Daughter of Resident) published on 9 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father went to The Burroughs in 2020 and passed away earlier this month. I have been so impressed with the care home during my father's time at the home.
The care home was especially kind when my father fell ill and in the last week or so of his life. Special thanks to the manager and one member
of staff, although everyone I spoke to and dealt with was so kind and supportive.
My dad had dementia and when he went to the care home he was very weak. The care home cared for him and helped him back to full strength. I am so grateful that my father enjoyed his last 18 months of life, being clean and in a safe and caring environment. I was always so impressed and happy to see the rapport that the staff had with my father, always engaging with him over his love of red wine and classical music! Thank you.
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Review from B S (Granddaughter of Resident) published on 3 May 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The staff were extremely hardworking and gave my Grandfather the best care possible at a really challenging time.
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Review from Linda H (Daughter of Resident) published on 24 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was cared for so well. He was very happy at The Burroughs. The staff are walking angels, and even through the Coronavirus when we couldn't visit, they kept me informed, and I felt that he was well looked after. I lost my dad yesterday, and the staff looked after him through his death, which was
dignified and beautiful. I will always be grateful to everybody that works there.
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Review from J D (Daughter of Resident) published on 25 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was admitted to The Burroughs from hospital at The Height of covid in June 2020 in traumatic circumstances. He had been diagnosed with cognitive diminishment. He was very confused as to why he couldn't go home and was angry. The staff worked professionally and with dignity to settle him and
support me and my husband. End of life care and support was exceptional. Senior staff were brilliant in keeping me updated and facilitating visits until he died. Thank you. I can't express the extent of my gratitude.
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Review from Dustin G (Son of Resident) published on 9 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited The Burroughs in October 2020 to visit my mother, who is a resident. I didn't get the chance to fully see all the facilities or meet all the staff, but those I did meet, including management, were extremely helpful and caring, particularly in view of current challenging times. I was reassured
by their understanding and flexibility, and I left feeling that my mother is in a safe and caring environment.
I was happy to learn about some of the activities taking place at the centre, and on my next visit, I'd like to learn more about the centre's different areas and facilities. Keep up the good work and many thanks to all the staff!
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Current Review Score: 9.5 (9.546)

Overview of Review Score

The Review Score of 9.5 (9.546) out of 10 for The Burroughs is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.771 for The Burroughs is calculated as follows: ( (105 Excellents x 5) + (23 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 131 Ratings = 4.771
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.775 Points relating to the number of positive Reviews for The Burroughs is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2. 11 Positive Reviews ÷ 14.2 = 0.775
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (0)

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Frequently Asked Questions about The Burroughs

What types of Care is The Burroughs registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Burroughs have?

There are 69 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at The Burroughs?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is The Burroughs to the centre of West Drayton?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Burroughs to verify any information. View our terms and conditions. The Burroughs has an Basic Service - more info.