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Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to gardens and conservatories
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The Burroughs has a Review Score of 9.5 (9.546) out of 10, based on 11 reviews in the last 2 years.
Over all time The Burroughs has 53 reviews.
4.0 out of 5
The home has a warm, welcoming atmosphere, and it's reassuring to know she is in such good hands. One area I would appreciate some improvement in is communication around medical appointments. I'd be very interested to know if there is a more proactive or regular way to be kept informed, perhaps via email or a family portal.
Overall, I'm very happy with the standard of care and feel confident that Mum is safe, well looked after, and surrounded by people who genuinely care, led by an excellent manager who absolutely leads by example.
Thank you for sharing your thoughtful feedback regarding The Burroughs. We are so happy to hear that you and your mother feel welcomed and comfortable in our home and that you both feel supported by our staff. In regard to your concerns around communication of medical appointments, we recognise that clear and effective communication is the backbone of providing high quality care and we are always working to improve the service we provide. We politely encourage you to reach out to the Home Manager directly to discuss any concerns you may have, they are always happy to listen to and address any worries or issues that arise. Once again, thank you for your feedback. Your input is invaluable to us and allows us the opportunity to continue to grow and develop.
5.0 out of 5
Mother seems to have settled in and enjoys the attention given, in particular by certain members of staff when they are being cheeky with her.
When
The decision to put mum in a home was rushed through by the hospital and social services so I was not able to do any research and look at other homes. I am so happy and feel that I have been lucky with the decision made and don't think I would have found a better home for her.
5.0 out of 5
Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.Many thanks, the Care UK team.
4.0 out of 5
Thank you very much for taking the time to leave us feedback about your experience.We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.
5.0 out of 5
4.0 out of 5
Thank you for taking the time to leave this lovely feedback for the Burroughs, you feedback is greatly appreciated by the team. I am pleased to read you have found the carers to be patient and caring. This is of the utmost importance to us.
I would also like to thank you for providing your feedback and concerns. We have taken on board your comments and I can confirm the Home Manager has now seen the room and is in agreement it could be made brighter therefore will be contacting you to discuss what sort of colour you would like to have in your dad's room. They will look to have his room redecorated within the next two weeks.
In regards to the missing belongings I am sorry to read of this and the frustration this can cause. The Home Manager has taken this feedback on board and has spoken with the staff to ensure they do a routinely check and for their whereabouts, so your dad has these items available at all times.
Thank you once again for taking the time to leave your feedback. Best wishes.
5.0 out of 5
Thank you very much for taking the time to leave us feedback about your experience. We're pleased to hear that the home and staff were able to help and support you at a difficult time. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.
5.0 out of 5
Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team
5.0 out of 5
5.0 out of 5
Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.
5.0 out of 5
Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.
5.0 out of 5
4.0 out of 5
5.0 out of 5
4.0 out of 5
5.0 out of 5
3.0 out of 5
5.0 out of 5
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5.0 out of 5
The Review Score of 9.5 (9.546) out of 10 for The Burroughs is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows:
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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Burroughs to verify any information. View our terms and conditions. The Burroughs has an Basic Service - more info.
