The Burroughs, West Drayton, London
The Burroughs, West Drayton, London
The Burroughs, West Drayton, London

The Burroughs is a 75-bed care home located in West Drayton, that looks to provide an effective, efficient and friendly care service residents and their loved ones.

The home has good wheelchair access and its own secluded garden area, which adds to the home's comfortable interiors and allows residents flexibility regarding how they choose to organise their day-to-day lifestyle.

Involvement in the wider community is encouraged by carers, who are keen to allow as much independence as possible whilst practising skilled and valuable care methods.

Group: Care UK Nursing & Residential Care Services

Person in charge: Jacqueline Depp (Home Manager)

Local Authority / Social Services: London Borough of Hillingdon Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 75 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Hearing Impairment & Deafness • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 73

Shared Rooms: 1

Rooms with ensuite WC: 35

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room

Latest Care Quality Commission* Report on The Burroughs: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.8 The Burroughs has a Review Score of 8.8 (8.791)

The Review Score of 8.8 (maximum of 10) for The Burroughs is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for The Burroughs in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.458 for The Burroughs is calculated as follows: ( (51 Excellents x 5) + (39 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 96 Ratings = 4.458

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.333 Points relating to the number of positive Reviews for The Burroughs is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 15 positive Reviews (75 registered maximum number of service users ÷ 5). 5 Reviews ÷ 15 Target = 0.333

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Burroughs?

  • Extremely LIKELY
    6
  • Likely
    1
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Burroughs

  • Daughter of Resident/Service User
    3
  • Son of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

The home is run very well and clean at all times. Staff are very helpful making time to talk to my father and myself.

How likely would you be to recommend The Burroughs? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

First impression, made to feel welcome.
Staff very helpful and nothing was too much trouble.
More entertainment needed.

How likely would you be to recommend The Burroughs? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Poor

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Samantha Debenham, Marketing Support Administrator at The Burroughs responded to this review on 21 Dec 2016:

We’re very grateful for your lovely feedback and are delighted with the positive comments and scores for The Burroughs. In regards to entertainment, our activities team do run two activities for residents every day, which include a wide range of activities and entertainment – of course, if there are any activities that we do not run that you would like to take part in, then of course just let us know and we’ll be more than happy to look into adding this. Thank you again for taking the time to provide your feedback and kind words, and of course please do contact the home manager or any other members of the senior team at the home if there is anything else we can help with now or in the future.

Simply, my mother could not have received better care anywhere in the world, let alone the UK.
A great big thank you to all the management and staff at Care UK.
Absolutely brilliant.

How likely would you be to recommend The Burroughs? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Burroughs has always been very good offering care for both resident's and their close relatives during very difficult times. Rooms are adequate and clean plus the grounds are well maintained. I would not hesitate to recommend it.

How likely would you be to recommend The Burroughs? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

The Burroughs is clean and tidy. The residents enjoy activities, a mature DJ playing old songs which the residents who can dance to with members of staff. Also someone comes in to do exercises with the residents while they sit in their chairs twice a week.

How likely would you be to recommend The Burroughs? Don't know

Average Rating: 

 3.8 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My Mother-in-law is very happy in her care home. We see her 3 times a week. She enjoys her art classes and exercise classes. I have noticed that all carers are very helpful and caring when speaking to her. I always get a phone call to tell me if a doctor looks at her as she has bruises and can not remember how she got them but it may be 4 days later when she tells us how she did them knocking into a door frame with her walker. All staff are very helpful, Receptionist/Team Leaders and carers and I could not have picked a better place for my Mother-in-law to live with her Alzheimers.

How likely would you be to recommend The Burroughs? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I found it very good, the care my uncle receives is very good and all the friendliness of all staff is very good.

How likely would you be to recommend The Burroughs? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mum went to live at The Burroughs care home in 2012. My mum was made very welcome and treated with dignity. Any problem was taken seriously and dealt with to my satisfaction. The staff were very friendly, treating mum with dignity and cuddles.

How likely would you be to recommend The Burroughs? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

December 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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