Loading travel time
Care Provided by The Burroughs
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 71 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
Funding & Fees
Contact The Burroughs to confirm what's included and get a personalised quote
Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to gardens and conservatories
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
care and support required by each individual. Premium rooms normally require an additional charge.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to gardens and conservatories
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
Good to Know
Owner
- The Hillingdon Care Company Ltd
- Private Owned
Person in charge
- Loreen McGeoghan (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2012
Room Information
- Single Rooms (71)
- Single Rooms with ensuite Wet Room (35)
Are you the Owner/Manager of The Burroughs?View your Advertising Options
The Burroughs Reviews (53)
8.9
The Burroughs has a Review Score of 8.9 (8.918) out of 10, based on 8 reviews in the last 2 years.
Over all time The Burroughs has 53 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to The Burroughs
Loading...
Review from Susan B (Daughter of Resident) published on 11 May 2018 Submitted via Postal Review Card•
Overall Experience
My mother has been in The Burroughs for four years and I have found the staff to be very caring, attentive and thoughtful. My only concern would be for the times there have been staff shortages both for the staff and residents.
The food is cooked on site and is extremely good. There is always a...
My mother has been in The Burroughs for four years and I have found the staff to be very caring, attentive and thoughtful. My only concern would be for the times there have been staff shortages both for the staff and residents.
The food is cooked on site and is extremely good. There is always a choice. The home is kept clean and tidy and is always welcoming.
↩Reply from Amy Wilson, AD at The Burroughs
Thank you for your review for The Burroughs – we’re incredibly pleased to see your excellent scores and we’ll pass your lovely comments regarding the care at the home onto the team. In regards to the staffing levels, I’d like to reassure you that we always make sure that we have enough team members...
Thank you for your review for The Burroughs – we’re incredibly pleased to see your excellent scores and we’ll pass your lovely comments regarding the care at the home onto the team. In regards to the staffing levels, I’d like to reassure you that we always make sure that we have enough team members to run the home safely and effectively, both throughout the day as well as night, seven days a week. Thank you again for your feedback, and please do let us know if you have any comments or suggestions now or in the future and we’ll be happy to help.
Review from Marilyn B (Daughter of Resident) published on 8 May 2018 Submitted via Postal Review Card•
Overall Experience
Mum is quite content now, she is rarely anxious or upset. The girls know her well so we know she is being well looked after. As she is quite immobile now she has put on a bit of extra weight and the staff are cutting fone a bit on squash and milk etc. So that doesn't get out of hand.
All is well.
Mum is quite content now, she is rarely anxious or upset. The girls know her well so we know she is being well looked after. As she is quite immobile now she has put on a bit of extra weight and the staff are cutting fone a bit on squash and milk etc. So that doesn't get out of hand.
All is well.
Review from Patricia H (Daughter of Resident) published on 8 May 2018 Submitted via Postal Review Card•
Overall Experience
My mother has severe dementia. She was at home, cared for by my sister who unfortunately passed away. I think The Burroughs look after her very well. She is better off at the care home as there is usually something going on. Even though she cannot really join in with much at all, she can still see...
My mother has severe dementia. She was at home, cared for by my sister who unfortunately passed away. I think The Burroughs look after her very well. She is better off at the care home as there is usually something going on. Even though she cannot really join in with much at all, she can still see activities going on or just people coming and going. The food is excellent. My only real problem is that as she is so quiet she is often ignored. She cannot express her needs.
↩Reply from Amy Wilson, A D at The Burroughs
Thank you for your positive feedback and scores – I’m incredibly happy to hear that your mother is doing well at The Burroughs. In regards to activities, we understand how important these are for residents and, although we would never force anyone to take part if they did not wish to, we always...
Thank you for your positive feedback and scores – I’m incredibly happy to hear that your mother is doing well at The Burroughs. In regards to activities, we understand how important these are for residents and, although we would never force anyone to take part if they did not wish to, we always make sure everyone is given the choice and is supported to join in if they would like. As well as offering a varied group activity programme that changes weekly and is tailored to resident’s abilities, we also run regular one-to-one activities for residents, particularly those that may not always be able, or willing, to join in the group activities. The home manager will share your feedback with the team and make sure that your mother is included if she wants to take part at any time, and of course please do let us know now or at any point in the future if you have any feedback, comments or suggestions and we’ll be happy to help.
Review from Linda J (Daughter-in-law of Resident) published on 8 May 2018 Submitted via Postal Review Card•
Overall Experience
Very happy and pleasant home to visit and for the people who live here, nice and helpful staff.
Very happy and pleasant home to visit and for the people who live here, nice and helpful staff.
Review from Sharon M (Daughter of Resident) published on 3 May 2018 Submitted via Postal Review Card•
Overall Experience
Very good staff, always willing to help - have time to talk to you if you have any concerns about your relative.
Very good staff, always willing to help - have time to talk to you if you have any concerns about your relative.
Review from Lynne (Daughter of Resident) published on 3 May 2018 Submitted via Postal Review Card•
Overall Experience
Very pleasant home staff very friendly and helpful. Keeps family informed of any changes of relative.
Very pleasant home staff very friendly and helpful. Keeps family informed of any changes of relative.
Review from Cam O (Sister of Resident) published on 2 May 2018 Submitted via Postal Review Card•
Overall Experience
Staff are always helpful and very easy to relate to.
They provide a good level of understanding and support to the residents (despite at times being extremely busy with multiple demands on time (low staff level at times).
They provide a good level of understanding and support to the residents (despite at times being extremely busy with multiple demands on time (low staff level at times).
Specific Q&A would probably be more helpful for your feedback.
Staff are always helpful and very easy to relate to.
They provide a good level of understanding and support to the residents (despite at times being extremely busy with multiple demands on time (low staff level at times).
They provide a good level of understanding and support to the residents (despite at times being extremely busy with multiple demands on time (low staff level at times).
Specific Q&A would probably be more helpful for your feedback.
↩Reply from Amy Wilson, AD at The Burroughs
Thank you for taking the time to submit a review for The Burroughs – we’re very happy to read your positive comments and excellent scores, particularly for the team and care at the home.
In regards to the staffing levels, I’d like to reassure you that we always make sure that we have enough...
Thank you for taking the time to submit a review for The Burroughs – we’re very happy to read your positive comments and excellent scores, particularly for the team and care at the home.
In regards to the staffing levels, I’d like to reassure you that we always make sure that we have enough team members to run the home safely and effectively, both throughout the day as well as night, seven days a week. Thank you again for your feedback, and please do let us know if you have any comments or suggestions now or in the future and we’ll be happy to help.
Review from Ann M (Daughter of Resident) published on 21 December 2016 Submitted via Postal Review Card•
Overall Experience
First impression, made to feel welcome.
Staff very helpful and nothing was too much trouble.
Staff very helpful and nothing was too much trouble.
More entertainment needed.
First impression, made to feel welcome.
Staff very helpful and nothing was too much trouble.
Staff very helpful and nothing was too much trouble.
More entertainment needed.
↩Reply from Samantha Debenham, Marketing Support Administrator at The Burroughs
We’re very grateful for your lovely feedback and are delighted with the positive comments and scores for The Burroughs. In regards to entertainment, our activities team do run two activities for residents every day, which include a wide range of activities and entertainment – of course, if there...
We’re very grateful for your lovely feedback and are delighted with the positive comments and scores for The Burroughs. In regards to entertainment, our activities team do run two activities for residents every day, which include a wide range of activities and entertainment – of course, if there are any activities that we do not run that you would like to take part in, then of course just let us know and we’ll be more than happy to look into adding this. Thank you again for taking the time to provide your feedback and kind words, and of course please do contact the home manager or any other members of the senior team at the home if there is anything else we can help with now or in the future.
Review from Gerry B (Son of Resident) published on 13 December 2016 Submitted via Postal Review Card•
Overall Experience
Simply, my mother could not have received better care anywhere in the world, let alone the UK.
A great big thank you to all the management and staff at Care UK.
A great big thank you to all the management and staff at Care UK.
Absolutely brilliant.
Simply, my mother could not have received better care anywhere in the world, let alone the UK.
A great big thank you to all the management and staff at Care UK.
A great big thank you to all the management and staff at Care UK.
Absolutely brilliant.
Review from Michael S (Son of Resident) published on 8 December 2016 Submitted via Website•
Overall Experience
The Burroughs has always been very good offering care for both resident's and their close relatives during very difficult times. Rooms are adequate and clean plus the grounds are well maintained. I would not hesitate to recommend it.
The Burroughs has always been very good offering care for both resident's and their close relatives during very difficult times. Rooms are adequate and clean plus the grounds are well maintained. I would not hesitate to recommend it.
Review from Jenny (Friend of Resident) published on 29 November 2016 Submitted via Postal Review Card•
Overall Experience
The Burroughs is clean and tidy. The residents enjoy activities, a mature DJ playing old songs which the residents who can dance to with members of staff. Also someone comes in to do exercises with the residents while they sit in their chairs twice a week.
The Burroughs is clean and tidy. The residents enjoy activities, a mature DJ playing old songs which the residents who can dance to with members of staff. Also someone comes in to do exercises with the residents while they sit in their chairs twice a week.
Review from Linette G (Niece of Resident) published on 19 May 2016 Submitted via Postal Review Card•
Overall Experience
I found it very good, the care my uncle receives is very good and all the friendliness of all staff is very good.
I found it very good, the care my uncle receives is very good and all the friendliness of all staff is very good.
Review from Janice B (Daughter of Resident) published on 13 April 2016 Submitted via Postal Review Card•
Overall Experience
My mum went to live at The Burroughs care home in 2012. My mum was made very welcome and treated with dignity. Any problem was taken seriously and dealt with to my satisfaction. The staff were very friendly, treating mum with dignity and cuddles.
My mum went to live at The Burroughs care home in 2012. My mum was made very welcome and treated with dignity. Any problem was taken seriously and dealt with to my satisfaction. The staff were very friendly, treating mum with dignity and cuddles.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 01 July 2026Overall
Requires improvement
Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
There are no news items for The Burroughs.
Upcoming Events
There are no upcoming events for The Burroughs.
Awards / Recognitions (4)
- 04 Dec 2023Recipient: The Burroughs
- 24 Oct 2023Recipient: The Burroughs
- 26 Sep 2023Recipient: The Burroughs
Accreditations
There are no accreditations posted yet for The Burroughs.
Meet the Team (0)
There are no Team Members posted yet.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Burroughs to verify any information. View our terms and conditions. The Burroughs has a Basic Service -what a Basic Service includes.