The Burroughs

Mill Road, West Drayton UB7 7EQ
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9.5 53 Reviews
  • The Burroughs, West Drayton
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Care Provided by The Burroughs

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 71 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to gardens and conservatories
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Good to Know

Owner

  • The Hillingdon Care Company Ltd

Person in Charge

  • Loreen McGeoghan (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (69)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (35)
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The Burroughs Reviews (53)

9.5

The Burroughs has a Review Score of 9.5 (9.546) out of 10, based on 11 reviews in the last 2 years.
Over all time The Burroughs has 53 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Burroughs
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Total of 53, showing 41-53
Review from Susan B (Daughter of Resident) published on 11 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been in The Burroughs for four years and I have found the staff to be very caring, attentive and thoughtful. My only concern would be for the times there have been staff shortages both for the staff and residents.


The food is cooked on site and is extremely good. There is always a choice.

The home is kept clean and tidy and is always welcoming.
Reply from Amy Wilson, AD at The Burroughs
Thank you for your review for The Burroughs – we’re incredibly pleased to see your excellent scores and we’ll pass your lovely comments regarding the care at the home onto the team. In regards to the…read more
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Review from Marilyn B (Daughter of Resident) published on 8 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is quite content now, she is rarely anxious or upset. The girls know her well so we know she is being well looked after. As she is quite immobile now she has put on a bit of extra weight and the staff are cutting fone a bit on squash and milk etc. So that doesn't get out of hand.
All is well.
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Review from Patricia H (Daughter of Resident) published on 8 May 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My mother has severe dementia. She was at home, cared for by my sister who unfortunately passed away. I think The Burroughs look after her very well. She is better off at the care home as there is usually something going on. Even though she cannot really join in with much at all, she can still see activities
going on or just people coming and going. The food is excellent. My only real problem is that as she is so quiet she is often ignored. She cannot express her needs.
Reply from Amy Wilson, A D at The Burroughs
Thank you for your positive feedback and scores – I’m incredibly happy to hear that your mother is doing well at The Burroughs. In regards to activities, we understand how important these are for…read more
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Review from Linda J (Daughter-in-law of Resident) published on 8 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy and pleasant home to visit and for the people who live here, nice and helpful staff.
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Review from Sharon M (Daughter of Resident) published on 3 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good staff, always willing to help - have time to talk to you if you have any concerns about your relative.
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Review from Lynne (Daughter of Resident) published on 3 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleasant home staff very friendly and helpful. Keeps family informed of any changes of relative.
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Review from Cam O (Sister of Resident) published on 2 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are always helpful and very easy to relate to.
They provide a good level of understanding and support to the residents (despite at times being extremely busy with multiple demands on time (low staff level at times).
Specific Q&A would probably be more helpful for your feedback.
Reply from Amy Wilson, AD at The Burroughs
Thank you for taking the time to submit a review for The Burroughs – we’re very happy to read your positive comments and excellent scores, particularly for the team and care at the home.

In…read more
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Review from Ann M (Daughter of Resident) published on 21 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
First impression, made to feel welcome.
Staff very helpful and nothing was too much trouble.
More entertainment needed.
Reply from Samantha Debenham, Marketing Support Administrator at The Burroughs
We’re very grateful for your lovely feedback and are delighted with the positive comments and scores for The Burroughs. In regards to entertainment, our activities team do run two activities for…read more
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Review from Gerry B (Son of Resident) published on 13 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Simply, my mother could not have received better care anywhere in the world, let alone the UK.
A great big thank you to all the management and staff at Care UK.
Absolutely brilliant.
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Review from Michael S (Son of Resident) published on 8 December 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
The Burroughs has always been very good offering care for both resident's and their close relatives during very difficult times. Rooms are adequate and clean plus the grounds are well maintained. I would not hesitate to recommend it.
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Review from Jenny (Friend of Resident) published on 29 November 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The Burroughs is clean and tidy. The residents enjoy activities, a mature DJ playing old songs which the residents who can dance to with members of staff. Also someone comes in to do exercises with the residents while they sit in their chairs twice a week.
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Review from Linette G (Niece of Resident) published on 19 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found it very good, the care my uncle receives is very good and all the friendliness of all staff is very good.
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Review from Janice B (Daughter of Resident) published on 13 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum went to live at The Burroughs care home in 2012. My mum was made very welcome and treated with dignity. Any problem was taken seriously and dealt with to my satisfaction. The staff were very friendly, treating mum with dignity and cuddles.
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Current Review Score: 9.5 (9.546)

Overview of Review Score

The Review Score of 9.5 (9.546) out of 10 for The Burroughs is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.771 for The Burroughs is calculated as follows: ( (105 Excellents x 5) + (23 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 131 Ratings = 4.771
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.775 Points relating to the number of positive Reviews for The Burroughs is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2. 11 Positive Reviews ÷ 14.2 = 0.775
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (0)

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