The Burroughs

I attended The Burroughs with my mum for the first time last week to visit my aunt who is a resident in the care home. The staff could not have been more helpful. Covid restrictions were in place to make us feel protected and a room was set aside for the visit to take place. They even provided us with a pot of tea. My aunt obviously thought very highly of the staff. Well done to all for making us feel so welcome.

As always the staff was considerate and kind and I feel my Uncle is well cared for.

My Dad has been in The Burroughs care home since August 2018 and at that point, I would not have honestly thought at that time he would still be with us. The care he has received from the staff has been second to none and I so appreciate all the hard work this team has dedicated to not just my Dad but to other residents also. It took a while to accept my Dad having to go into a home but I soon realised that the staff have become his extended family. I find an awful lot of comfort from that as I live on the Isle of Wight and with work commitments, I, unfortunately, can't see my Dad as much as I would like. I also appreciate the time they take to listen to my Mum. Thank you very much for all you do at The Burroughs.

The home has always been open with me if my Father had any issues when he stayed. He was always made welcome and seemed to enjoy his time there.

Very happy with the care my mother receives from this home, and it has really improved with the new management that is there now.

The Burroughs, my father was only in residential care for a matter of 6 months. During this time he was happy, clean and comfortable. The staff were so patient, kind and attentive, nothing was too much trouble. Any health issues were dealt with immediately. I cannot fault the care he received.

Very happy with the way my mother is treated, all the staff are very friendly and caring. The building is perhaps a little tired and could do with a refresh but the standard of care from staff and management is exceptional.

The care home has had a new manager and she has made it exceptional. It no longer looks like a magnolia space. She has injected colour and innovations to make it homely for all who use it.

My mother moved to The Burroughs on 16 July 2019, as she had to leave her previous care home due to poor management and practice. The manager and her staff at The Burroughs are excellent, providing quality care and support at all times. We feel our mother is safe, secure and well looked after at the home. The care is of an extremely high standard, and we are grateful to the care home for making our mother's transition from her previous home to The Burroughs so seamless and supportive.

My sister and I had to move our mum from another care home where there were serious safeguarding concerns. We visited many care homes and were then lucky enough to find The Burroughs, which stood out as a really happy, caring environment where residents are treated with genuine respect and kindness. Mum has settled in so quickly and is doing so well. She loves the staff and her room, is enjoying the activities and the lovely food, putting on weight - she lost 5 kilos at the previous home. The Burroughs is so well managed, and that is such a massive contrast with the previous home. We will always be grateful to the manager who has been so supportive, kind and understanding, at such a difficult time, and to all of her team.

I personally think the staff are doing a wonderful job and should be praised more for all their hard and caring work. I take my hat off for them and I mean that from the bottom of my heart.

Fantastic care, food, treatment of residents, and family, can’t thank them enough for the care and attention my father got while living there the last two. It was a pleasure to visit and interact with staff and would recommend to anyone.

Wonderful staff, treat every resident with dignity, respect and patience. Spotlessly clean. Highly recommend.

The care home needs an update, the staff are fantastic but need more time for caring and less for paperwork.

Always seems clean.

Visited on a fun day where there was a lovely atmosphere with plenty of activities to get involved in.

Entertainment was very good. Singers, bouncy castles and birds of prey for the children.

Residents seemed to enjoy the atmosphere with lots of foot tapping and some dancing. Staff very friendly. My grandmother appears to be very happy.

All staff are friendly, polite and professional. Popular tea, juice and cake served during visits. The room is clean and airy. Good communication with reception. My uncle is safe and comfortable.

My mum has only started residing at the care home. I have been particularly impressed with the staff. They are all very friendly and helpful. I have been to a celebration tea party and summer fair recently and the staff go out of their way to make sure the residents join in and enjoy themselves. It has a nice airy atmosphere and the gardens are a real bonus. They are lovely and it is great that the residents have access to them. I fell that my mum is being well looked after.

The Burroughs has been brilliant looking after mum. She loves doing crafts with the carers, she loves singing now and again. My mother-in-law is 91 and The Burroughs have been looking after her. She has been unwell and they have bent over backwards, getting appointments to help her and follow this through. She knows some of the carers names and has small chats. The home is excellent and the people who work there from reception to the top always answer any questions I have. I think it is a great care home.

Caring home, carers good, food good.

Very pleased.