The Burroughs

Mill Road, West Drayton UB7 7EQ
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9.5 53 Reviews
  • The Burroughs, West Drayton
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 71 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to gardens and conservatories
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Good to Know

Owner

  • The Hillingdon Care Company Ltd

Person in charge

  • Loreen McGeoghan (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (69)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (35)
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The Burroughs Reviews (53)

9.5

The Burroughs has a Review Score of 9.5 (9.546) out of 10, based on 11 reviews in the last 2 years.
Over all time The Burroughs has 53 reviews.

Overall Experience
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  • 22
  • 3
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Date Published
  • 53
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  • 11
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Reviewer Connection to The Burroughs
  • 30
  • 9
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  • 1
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Total of 53, showing 21-40
Review from Ann F (Niece of Resident) published on 15 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I attended The Burroughs with my mum for the first time last week to visit my aunt who is a resident in the care home. The staff could not have been more helpful. Covid restrictions were in place to make us feel protected and a room was set aside for the visit to take place. They even provided us with
a pot of tea. My aunt obviously thought very highly of the staff. Well done to all for making us feel so welcome.
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Review from J F (Niece of Resident) published on 7 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As always the staff was considerate and kind and I feel my Uncle is well cared for.
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Review from A S (Daughter of Resident) published on 11 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Dad has been in The Burroughs care home since August 2018 and at that point, I would not have honestly thought at that time he would still be with us. The care he has received from the staff has been second to none and I so appreciate all the hard work this team has dedicated to not just my Dad but
to other residents also. It took a while to accept my Dad having to go into a home but I soon realised that the staff have become his extended family. I find an awful lot of comfort from that as I live on the Isle of Wight and with work commitments, I, unfortunately, can't see my Dad as much as I would like. I also appreciate the time they take to listen to my Mum. Thank you very much for all you do at The Burroughs.
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Review from D E (Son of Resident) published on 28 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home has always been open with me if my Father had any issues when he stayed. He was always made welcome and seemed to enjoy his time there.
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Review from P C (Daughter of Resident) published on 3 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with the care my mother receives from this home, and it has really improved with the new management that is there now.
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Review from P S (Daughter of Resident) published on 3 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Burroughs, my father was only in residential care for a matter of 6 months. During this time he was happy, clean and comfortable. The staff were so patient, kind and attentive, nothing was too much trouble. Any health issues were dealt with immediately. I cannot fault the care he received.
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Review from Andrew G (Son of Resident) published on 23 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with the way my mother is treated, all the staff are very friendly and caring. The building is perhaps a little tired and could do with a refresh but the standard of care from staff and management is exceptional.
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Review from Jacqueline A (Daughter of Resident) published on 11 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our overall review is that the staff in this care home are really caring, not just to the resident, but also supportive of family members.
The care home has had a new manager and she has made it exceptional. It no longer looks like a magnolia space. She has injected colour and innovations to make it
homely for all who use it.
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Review from Freda (Daughter of Resident) published on 28 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved to The Burroughs on 16 July 2019, as she had to leave her previous care home due to poor management and practice. The manager and her staff at The Burroughs are excellent, providing quality care and support at all times. We feel our mother is safe, secure and well looked after at the
home. The care is of an extremely high standard, and we are grateful to the care home for making our mother's transition from her previous home to The Burroughs so seamless and supportive.
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Review from Jane (Daughter of Resident) published on 28 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister and I had to move our mum from another care home where there were serious safeguarding concerns. We visited many care homes and were then lucky enough to find The Burroughs, which stood out as a really happy, caring environment where residents are treated with genuine respect and kindness.
Mum has settled in so quickly and is doing so well. She loves the staff and her room, is enjoying the activities and the lovely food, putting on weight - she lost 5 kilos at the previous home. The Burroughs is so well managed, and that is such a massive contrast with the previous home. We will always be grateful to the manager who has been so supportive, kind and understanding, at such a difficult time, and to all of her team.
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Review from Lorna M (Daughter of Resident) published on 8 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since I've put my mother in the Burroughs, I have got no complaints regarding the care that the staff are providing.
I personally think the staff are doing a wonderful job and should be praised more for all their hard and caring work. I take my hat off for them and I mean that from the bottom of
my heart.
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Review from Paula S (Daughter of Resident) published on 22 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic care, food, treatment of residents, and family, can’t thank them enough for the care and attention my father got while living there the last two. It was a pleasure to visit and interact with staff and would recommend to anyone.
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Review from Gill W (Daughter of Resident) published on 20 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful staff, treat every resident with dignity, respect and patience. Spotlessly clean. Highly recommend.
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Review from Gerda I (Daughter of Resident) published on 4 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home needs an update, the staff are fantastic but need more time for caring and less for paperwork.
Reply from Amy Wilson, AD at The Burroughs

Thank you for your review of The Burroughs – we’re incredibly pleased to see your good and excellent scores, particularly around care and dignity, as well as your comment about the fantastic team at the home. In regards to paperwork, we, of course, have to keep accurate records for all residents for safety, best practice, and to make sure we’re providing the best of care tailored to the individual resident’s needs and wishes. I would like to reassure you that we always make sure that we have plenty of team members within the home at all times, including weekends and throughout the night, to provide both a high level of care and support for residents, as well as to complete all other necessary tasks. Thank you again for your feedback, and please do let us know if you have any comments or suggestions now or in the future and we’ll be happy to help.

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Review from Deen B (Relative of Resident) published on 4 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy, friendly staff. Excellent effort for the funday.
My grandfather seems very happy and gets along with the staff.
Always seems clean.
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Review from Ella D (Granddaughter of Resident) published on 26 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Visited on a fun day where there was a lovely atmosphere with plenty of activities to get involved in.


Entertainment was very good. Singers, bouncy castles and birds of prey for the children.


Residents seemed to enjoy the atmosphere with lots of foot tapping and some dancing. Staff very friendly.

My grandmother appears to be very happy.
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Review from Kellie C (Niece of Resident) published on 26 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are friendly, polite and professional. Popular tea, juice and cake served during visits. The room is clean and airy. Good communication with reception. My uncle is safe and comfortable.
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Review from Linda R (Daughter of Resident) published on 26 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has only started residing at the care home. I have been particularly impressed with the staff. They are all very friendly and helpful. I have been to a celebration tea party and summer fair recently and the staff go out of their way to make sure the residents join in and enjoy themselves. It
has a nice airy atmosphere and the gardens are a real bonus. They are lovely and it is great that the residents have access to them. I fell that my mum is being well looked after.
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Review from Susan B (Daughter-in-law of Resident) published on 24 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Burroughs has been brilliant looking after mum. She loves doing crafts with the carers, she loves singing now and again. My mother-in-law is 91 and The Burroughs have been looking after her. She has been unwell and they have bent over backwards, getting appointments to help her and follow this through.
She knows some of the carers names and has small chats. The home is excellent and the people who work there from reception to the top always answer any questions I have. I think it is a great care home.
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Review from Gary E (Son of Resident) published on 22 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Caring home, carers good, food good.


Very pleased.

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Current Review Score: 9.5 (9.546)

Overview of Review Score

The Review Score of 9.5 (9.546) out of 10 for The Burroughs is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.771 for The Burroughs is calculated as follows: ( (105 Excellents x 5) + (23 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 131 Ratings = 4.771
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.775 Points relating to the number of positive Reviews for The Burroughs is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2. 11 Positive Reviews ÷ 14.2 = 0.775
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

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