What types of Care is Manor Farm Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Manor Farm Care Home have?

There are 77 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Manor Farm Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Manor Farm Care Home to the centre of London?

9.0 mile(s) as the crow flies, distance by road may be significantly further.

Manor Farm Care Home, 211/219 High Street South, East Ham, London E6 3PD

Review from Emily P (Daughter of Resident) published on 22 January 2026 Submitted via Postal Card • Report

Overall Experience

Mum and I were keen to move dad from his former care home to Manor Farm where he would receive good care. The manager and receptionist were easy to catch on the phone, and detailed conversation could also be had via email. The transition went smoothly and picture my surprise and delight when on my first

visit I see dad being fed pureed tasty food. The manager gave me a chance for a 1 to 1 to smooth out some queries, and after a few days these were followed up and sorted. Thank you!

Reply from Jessica Morris, Regional Director at Manor Farm Care HomeThank you very much for your kind review, we will share this with the team.

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Review from Fatoumata O (Wife of Resident) published on 15 January 2026 Submitted via Postal Card • Report

Overall Experience

I am really pleased with the service offered to my husband very friendly and caring staff.

Reply from Jessica Morris, Regional Director at Manor Farm Care HomeI just wanted to say thank you for your lovely review of the care home. It was very kind of you to take the time to share your positive experience.

Your comments are genuinely appreciated and mean a lot to everyone involved in providing care and support. Feedback like yours is incredibly encouraging, and were grateful for your trust and support.

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Review from Nabila R (Daughter of Resident) published on 8 January 2026 Submitted via Website • Report

Overall Experience

Home Manager does not listen to family. They are no longer offering 24/7 visiting hrs they have changed it to 10am to 8pm
Dignity is not there. Rules change every day
Home Manager is more interested in what her staff say not what family say
Mum was left starving.

Reply from Jessica Morris, Regional Support at Manor Farm Care HomeThank you for taking the time to share your feedback. We are very sorry to read that your experience has caused distress, and we fully understand how upsetting it is to feel that your loved one's care and dignity may not have met expectations. Listening to residents and their families is extremely important to us, and we regret that you felt unheard.

Any changes to visiting arrangements are made with careful consideration for the wellbeing and safety of all residents, but we recognise how important visiting is for families and apologise if this was not communicated clearly or compassionately. Your comments regarding communication, consistency, dignity, and nutrition are particularly concerning. Ensuring residents are treated with respect at all times and that their nutritional needs are fully met is fundamental to our care. We will look into your concerns raised and please contact us directly to discuss further if you wish.

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Review from R C (Daughter of Resident) published on 7 January 2026 Submitted via Postal Card • Report

Overall Experience

In my opinion this home is the right place for my love one she has settled down well & is enjoying her stay she just complains about the food.

Reply from Alexander Bragg, Operations Manager at Manor Farm Care HomeThank you for your kind words, we are pleased that your loved one is enjoying her stay. With regards to food we will ask our Chef to talk to your loved one to see if we can make this better for them.

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Review from Sheila M (Wife of Resident) published on 29 October 2025 Submitted via Postal Card • Report

Overall Experience

My husband has been at this care home for 9 months now, he has been looked after well. I requested for my husband's 74th birthday party to take place in the Activity Room. The activities team displayed a beautiful decorated colourful birthday theme for my husband, and we were both overwhelmed with the

hospitality, care and support from the staff, as well as the home manager being there, and supporting whilst the cutting of the cake.

Reply from Lynn Grafham, Regional Director at Manor Farm Care HomeMany thanks for taking the time to leave us a review. We are delighted that your husband has settled so well and that you were all able to enjoy his birthday celebrations.

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Review from Patricia B (Friend of Resident) published on 29 October 2025 Submitted via Postal Card • Report

Overall Experience

From the first day Cathy came here and had lunch she was made to feel welcome by the staff on duty. It was amazing how well Cathy settled in. It was a worry because of her Alzheimer's, we thought she would be scared, but she has felt at home from the beginning. Being here over a year now and she has

put on weight and is content. All the staff are kind to Cathy and to us when we come, so its always a pleasure coming here. Her room is kept clean and there are a lot of different activities for her. Can't praise the staff enough for their hard work and kindness to Cathy and her visitors.

Reply from Lynn Grafham, Regional Director at Manor Farm Care HomeMany thanks for taking the time to leave a response. We are delighted that the care received has exceeded expectations and will ensure that the team are aware of your words.

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Review from Ralph T (Brother of Resident) published on 13 October 2025 Submitted via Postal Card • Report

Overall Experience

A warm and friendly place, caring staff, my sister is very happy here.

Reply from Alexander Bragg, Operations Manager at Manor Farm Care HomeThank you for your kind words and feedback, we will pass this onto the team.

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Review from Ian L (Son of Resident) published on 13 October 2025 Submitted via Postal Card • Report

Overall Experience

My mother moved to Manor Farm from hospital a few weeks ago. We have found her care to be excellent in the short time she has been at the home and we are pleased that her long-term stay has been confirmed. The facilities are good and the staff are kind and attentive.

Reply from Alexander Bragg, Operations Manager at Manor Farm Care HomeThank you for your kind words, we will share it with the team. We are pleased you have found your mother's care to be excellent and that the staff are kind and attentive.

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Review from Michael B (Resident) published on 13 October 2025 Submitted via Postal Card • Report

Overall Experience

I was very happy to get away from my flat and come to reside at Manor Farm Care Home, where I feel well looked after and cared for, I do not need to worry about anything. I did not have any complaints, all staff and management are good and very helpful.

Reply from Alexander Bragg, Operations Manager at Manor Farm Care HomeThank you for your kind words, we are thrilled that you feel well cared for and feel the team are helpful, we will share your review with them.

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Review from S K (Friend of Resident) published on 29 September 2025 Submitted via Website • Report

Overall Experience

I couldn't be happier with the care my friend received at this wonderful care home. The atmosphere is warm, welcoming, and truly feels like a second home. The staff go above and beyond, and the range of activities is outstanding-there's always something engaging, from arts and crafts to music sessions

and gentle exercise classes. It's clear the residents are not only well cared for but also genuinely happy and stimulated. A fantastic place with a real sense of community and compassion.

Reply from Lynn Grafham, Regional Director at Manor Farm Care HomeThankyou so much for your lovely review. I will ensure this is shared with the team at Manor Farm

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Review from Jean B (Daughter of Resident) published on 30 December 2024 Submitted via Website • Report

Overall Experience

It was a great decision me and my dad made for him to be a permanent resident in Manor Farm Care Home we made it together it was important for my Dad to make the decision and he loves it in Manor Farm Care Home. He said the staff looks after him very well. My dad words any problems and my dad has it

rectified straight away. My dad is happy and so am I. Thanking all the staff for the care you give my Dad and continue to do so.

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Review from Keith L (Son of Resident) published on 17 December 2024 Submitted via Postal Card • Report

Overall Experience

Very satisfactory experience.

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Review from C A (Daughter of Resident) published on 31 July 2024 Submitted via Postal Card • Report

Overall Experience

My mother has been at Manor Farm Care for 3 years and she had a really bad experience at a previous home. When she moved to Manor Farm, her life change was complete, she was happier than before and Mum feels more secure in all aspects. The management and staff are brilliant there, I had experienced

it in the past but I couldn't believe it. Mum now has dementia and has many complex needs, but even then she has been treated with so much care, kindness and generosity of spirit. This is a testament to all staff from management, nursing, catering and reception, that my mum is still here. Thanks.

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Review from P T (Daughter-in-law of Resident) published on 25 June 2024 Submitted via Postal Card • Report

Overall Experience

My father-in-law was admitted to Manor Farm Care Home on Friday the 24th of May at 5:30 pm. Sadly he had a very restless night and passed away in the early hours of Saturday the 25th of May despite all of the efforts of the staff and ambulance service. He was 99 years old! So although he did not experience

the life he would have had at Manor Farm, I wanted to complete this review as my son and I were so impressed with the staff, care and management. His room, the dining area and the residents' lounge were perfect. So, thank you everyone and I'm only sorry that he did not get to experience it himself. He would have loved it and we know he would have been cared for by those amazing staff. Thank you!

Reply from Sarah Willitts, Associate Director of operations at Manor Farm Care HomeThank you for this lovely review. We will share this with our staff team. May he rest in peace.

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Review from Christine H (Sister of Resident) published on 14 June 2024 Submitted via Postal Card • Report

Overall Experience

Staff are excellent but the food is not appetising and hot.

Reply from Fiona White, Regional Director at Manor Farm Care HomeThank you for taking the time to write a review. It is very disappointing that you feel the food is not 'appetising or hot'. We would very much welcome the opportunity to discuss your concerns in more detail so that we may work together to resolve any issues. Our Head Chef and his catering team pride themselves on delivering the very best dining experience, with delicious and nutritional menus that cater to each individual need. This month, Manor Farm were finalists in the Care Home Catering Team of the Year 2024 category at the prestigious NACC Catering Awards, as recognition of their dedication to the care industry. Please feel free to come in and speak to us the next time you visit the home.

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Review from Natalie C (Granddaughter of Resident) published on 25 March 2024 Submitted via Website • Report

Overall Experience

Manor Farm Care Home has a very welcoming team staff from management to nurses, cooks and the cleaning team. All have made great efforts to make the residents feel at home, from decorations to make the care home feel like "home environment" to taking time to learn about the resident, likes and dislikes.
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were apprehensive of my nan moving into a care home, her room is very spacious and clean. She is given lots of encouragement especially in meals and medication and reassurance as the dementia progresses that she is safe. Staff have built a good working relationship with the family for regular updates and review meetings.
Thank you to the staff at Manor Farm.

Reply from Fiona White, Regional Director at Manor Farm Care HomeThank you for taking the time to write such a lovely comment. We are so pleased that your Nan is enjoying life at Manor Farm and this feedback will be greatly appreciated by the Team!

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Review from Alison P (Friend of Resident) published on 22 January 2024 Submitted via Postal Card • Report

Overall Experience

The Christmas party was very good today. It was very well organised. The singer was very good and sang a variety of festive tunes which many of the residents could respond to. Using two rooms, one for food and one for music was a good idea.

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Review from C U (Daughter of Resident) published on 22 November 2023 Submitted via Postal Card • Report

Overall Experience

My mother has been in Manor Farm Care Home for the past seventeen/eighteen months and during that time, she has blossomed. All the staff, whatever their job or status, treat her like a queen! These people are true angels.

Reply from Fiona White, Regional Director at Manor Farm Care HomeThank you for your kind response, we are so pleased to hear that your mother is thriving in the home, it means so much to the team.

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Review from Vivien C (Daughter of Resident) published on 22 September 2023 Submitted via Postal Card • Report

Overall Experience

The manager is very helpful and reassuring. Would come back. Staff are friendly and amazing, would explain everything and I felt my mother had very good care all the time. This is the first time I have left my mother and this has also helped me with my mental health.
Thank you.

Reply from Fiona White, Regional Director at Manor Farm Care HomeThank you for your kind feedback, the staff will be very happy to know they have supported both you and your mother.

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Review from A B (Daughter of Resident) published on 21 September 2023 Submitted via Website • Report

Overall Experience

Overall great facility, however since the beginning of the stay my mother not only got out of the premises without staff knowing, she got out a further 2 more times and the last time she was gone, coming up to an hour. There have also been changes to prevent this from happening again which has happened

which is satisfactory and the staff are brilliant. There’s a handful of staff members who go up and above than what they are supposed to do but then there’s a handful who are rude arrogant and constantly glued to their mobile phones. Going on to the care plan overall is fair, it’s just the food that isn’t up to standard considering my mums a fussy eater and I’ve repeatedly told management and her floor's head nurse of the things that she can and can not eat. They are completely overlooking this and carry on serving her beige food which has no nutritional value.

Reply from Fiona White, Regional Director at Manor Farm Care HomeThank you for your feedback. I understand when your mother first moved into the home in 2021 under the previous management team that there were a few teething problems that were quickly resolved by moving your mother to a secure floor. I am pleased that you feel the staff are brilliant, our electronic care records operate with handheld devices that do look like mobile telephones so it’s easy to mistake staff for being on mobiles when they are actually documenting care given. We will organise for the chef to discuss alternative menus with your mother as she is able to make her own choices, but please be assured all food served is nutritional and to our company’s high standard. We are always very grateful for all feedback, both positive and negative as we use this to continuously improve our service and both the Home Manager and I would be happy to meet with you to discuss any concerns you may have.