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Manor Farm Care Home

211/219 High Street South, East Ham, London E6 3PD
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I am so glad he was here in the last few months of his life. Thank you to ALL at Manor Farm.Ruth P(Daughter of Resident/Service User)
Manor Farm Care Home, London
They were loving, caring, and professional at all times. theyAllan P(Son of Resident/Service User)
Manor Farm Care Home, London
Thank you so much for the kindness all the staff gave my brother-in-law and meMary L(Sister-in-law of Resident/Service User)
Manor Farm Care Home, London

Manor Farm Care Home carers take pride in a service that 'begins and continues with great care', making the most of comfortable living environment, a great depth of care expertise and modern resources.

All care delivery is person-centred and carried out by highly-trained individuals, who also take pride in a manner that is friendly and professional.

A safe and secure atmosphere supports relaxation, while there are numerous activity sessions organised for residents' interest.

Care Provided by Manor Farm Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 81 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,400 - £1,600£1,500 - £1,700
Residential Dementia Care£1,450 - £1,650£1,200 - £1,500
Nursing Care£1,500 - £1,700£1,200 - £1,500
Nursing Dementia Care£1,500 - £1,700£1,200 - £1,500

Placement fee would depend on an assessment of need being undertaken.

Contact Manor Farm Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Jessica Morris(Interim Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 57+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: -1
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (77)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (77)
  • Couples/Companion Rooms with ensuite Wet Room (2)

Visiting

  • Visiting is permitted 24 hours of the day apart from at protected meals times. Please contact the service to ascertain times.

Parking

  • Parking is available on site

Manor Farm Care Home Reviews (51)

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9.7

Manor Farm Care Home has a Review Score of 9.7 (9.675) out of 10, based on 25 reviews in the last 2 years. Over all time Manor Farm Care Home has 51 reviews.

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Review from Ralph T (Brother of Resident) published on 13 October 2025 Submitted via Postal Card
Overall Experience

A warm and friendly place, caring staff, my sister is very happy here.

Reply from Alexander Bragg, Operations Manager at Manor Farm Care Home

Thank you for your kind words and feedback, we will pass this onto the team.

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Review from S K (Friend of Resident) published on 29 September 2025 Submitted via Website
Overall Experience

I couldn't be happier with the care my friend received at this wonderful care home. The atmosphere is warm, welcoming, and truly feels like a second home. The staff go above and beyond, and the range of activities is outstanding-there's always something engaging, from arts and crafts to music sessions and gentle exercise classes. It's clear the residents are not only well cared for but also genuinely happy and stimulated. A fantastic place with a real sense of community and compassion.

Reply from Lynn Grafham, Regional Director at Manor Farm Care Home

Thankyou so much for your lovely review. I will ensure this is shared with the team at Manor Farm

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Review from Jean B (Daughter of Resident) published on 30 December 2024 Submitted via Website
Overall Experience

It was a great decision me and my dad made for him to be a permanent resident in Manor Farm Care Home we made it together it was important for my Dad to make the decision and he loves it in Manor Farm Care Home. He said the staff looks after him very well. My dad words any problems and my dad has it rectified straight away. My dad is happy and so am I. Thanking all the staff for the care you give my Dad and continue to do so.

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Review from Keith L (Son of Resident) published on 17 December 2024 Submitted via Postal Card
Overall Experience

Very satisfactory experience.

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Review from C A (Daughter of Resident) published on 31 July 2024 Submitted via Postal Card
Overall Experience

My mother has been at Manor Farm Care for 3 years and she had a really bad experience at a previous home. When she moved to Manor Farm, her life change was complete, she was happier than before and Mum feels more secure in all aspects. The management and staff are brilliant there, I had experienced it in the past but I couldn't believe it. Mum now has dementia and has many complex needs, but even then she has been treated with so much care, kindness and generosity of spirit. This is a testament to all staff from management, nursing, catering and reception, that my mum is still here. Thanks.

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Review from P T (Daughter-in-law of Resident) published on 25 June 2024 Submitted via Postal Card
Overall Experience

My father-in-law was admitted to Manor Farm Care Home on Friday the 24th of May at 5:30 pm. Sadly he had a very restless night and passed away in the early hours of Saturday the 25th of May despite all of the efforts of the staff and ambulance service. He was 99 years old! So although he did not experience the life he would have had at Manor Farm, I wanted to complete this review as my son and I were so impressed with the staff, care and management. His room, the dining area and the residents' lounge were perfect. So, thank you everyone and I'm only sorry that he did not get to experience it himself. He would have loved it and we know he would have been cared for by those amazing staff. Thank you!

Reply from Sarah Willitts, Associate Director of operations at Manor Farm Care Home

Thank you for this lovely review. We will share this with our staff team. May he rest in peace.

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Review from Christine H (Sister of Resident) published on 14 June 2024 Submitted via Postal Card
Overall Experience

Staff are excellent but the food is not appetising and hot.

Reply from Fiona White, Regional Director at Manor Farm Care Home

Thank you for taking the time to write a review. It is very disappointing that you feel the food is not 'appetising or hot'. We would very much welcome the opportunity to discuss your concerns in more detail so that we may work together to resolve any issues. Our Head Chef and his catering team...  

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Review from Natalie C (Granddaughter of Resident) published on 25 March 2024 Submitted via Website
Overall Experience
Manor Farm Care Home has a very welcoming team staff from management to nurses, cooks and the cleaning team. All have made great efforts to make the residents feel at home, from decorations to make the care home feel like "home environment" to taking time to learn about the resident, likes and dislikes.
We were apprehensive of my nan moving into a care home, her room is very spacious and clean. She is given lots of encouragement especially in meals and medication and reassurance as the dementia progresses that she is safe. Staff have built a good working relationship with the family for regular updates and review meetings.

Thank you to the staff at Manor Farm.

Reply from Fiona White, Regional Director at Manor Farm Care Home

Thank you for taking the time to write such a lovely comment. We are so pleased that your Nan is enjoying life at Manor Farm and this feedback will be greatly appreciated by the Team!

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Review from Alison P (Friend of Resident) published on 22 January 2024 Submitted via Postal Card
Overall Experience

The Christmas party was very good today. It was very well organised. The singer was very good and sang a variety of festive tunes which many of the residents could respond to. Using two rooms, one for food and one for music was a good idea.

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Review from C U (Daughter of Resident) published on 22 November 2023 Submitted via Postal Card
Overall Experience

My mother has been in Manor Farm Care Home for the past seventeen/eighteen months and during that time, she has blossomed. All the staff, whatever their job or status, treat her like a queen! These people are true angels.

Reply from Fiona White, Regional Director at Manor Farm Care Home

Thank you for your kind response, we are so pleased to hear that your mother is thriving in the home, it means so much to the team.

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Review from Vivien C (Daughter of Resident) published on 22 September 2023 Submitted via Postal Card
Overall Experience
The manager is very helpful and reassuring. Would come back. Staff are friendly and amazing, would explain everything and I felt my mother had very good care all the time. This is the first time I have left my mother and this has also helped me with my mental health.

Thank you.

Reply from Fiona White, Regional Director at Manor Farm Care Home

Thank you for your kind feedback, the staff will be very happy to know they have supported both you and your mother.

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Review from A B (Daughter of Resident) published on 21 September 2023 Submitted via Website
Overall Experience

Overall great facility, however since the beginning of the stay my mother not only got out of the premises without staff knowing, she got out a further 2 more times and the last time she was gone, coming up to an hour. There have also been changes to prevent this from happening again which has happened which is satisfactory and the staff are brilliant. There’s a handful of staff members who go up and above than what they are supposed to do but then there’s a handful who are rude arrogant and constantly glued to their mobile phones. Going on to the care plan overall is fair, it’s just the food that isn’t up to standard considering my mums a fussy eater and I’ve repeatedly told management and her floor's head nurse of the things that she can and can not eat. They are completely overlooking this and carry on serving her beige food which has no nutritional value.

Reply from Fiona White, Regional Director at Manor Farm Care Home

Thank you for your feedback. I understand when your mother first moved into the home in 2021 under the previous management team that there were a few teething problems that were quickly resolved by moving your mother to a secure floor. I am pleased that you feel the staff are brilliant, our...  

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Review from T S (Daughter of Resident) published on 16 September 2023 Submitted via Website
Overall Experience

Nothing good to say about home at all. Laundry is a failure, clothing items constantly go missing. Not a single phone call to inform on my day/resident of the day of how my family member is doing. Staff are reluctant to provide information regarding your own family member. Do not see any activities no matter what time of day I visit. Lack of clear communication between units.

Reply from Fiona White, Regional Director at Manor Farm Care Home

I am very sorry to read that you were not happy with the service you received. We are always happy to discuss any concerns that arise and work with family members to rectify any issues around their loved ones' stay with us. We take on board all feedback provided to improve our service and apologise if you felt our normal high standards were lacking in your experience.

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Review from Joseph S (Friend of Resident) published on 27 July 2023 Submitted via Postal Card
Overall Experience

On arrival at Manor Farm Care Home, I noticed there is a car park, which where to my surprise a nice gentleman kindly explained the parking procedure. On entering the building I was quickly approached by a member of staff who kindly took me to my friend. When I was visiting I find all staff I was in contact with to be very friendly and polite. I have visited my friend at various care homes and Manor Farm has left a lasting impression.

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Review from Robert W (Son of Resident) published on 25 July 2023 Submitted via Postal Card
Overall Experience

Since the end of lockdown, we have seen a continuous improvement in the fabric of the building, facilities and activities and look forward to seeing how this all continues to develop. A monthly update on the activities provides would be welcomed. Staff are always attentive and friendly.

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Review from Allan P (Son of Resident) published on 16 February 2023 Submitted via Website
Overall Experience

I would like to pass on my deepest regards to all the staff at Manor Farm for the care they gave our mother whilst she was under their charge. They were loving, caring, and professional at all times. they looked after our mother as if she was their own and I cannot give any negative comments about her care. Thank you all for your hard work and efforts towards our mother.

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Review from Mary L (Sister-in-law of Resident) published on 6 February 2023 Submitted via Website
Overall Experience

Thank you so much for the kindness all the staff gave my brother-in-law and me. He spent a happy ten months in Manor Farm care home until he passed away. The staff always had time for him, the food always looked lovely, and the staff always informed me if there were any problems and reassured me. I would definitely recommend Manor Farm to any family having to find a care home for their loved ones.

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Review from P C (Husband of Resident) published on 22 November 2022 Submitted via Postal Card
Overall Experience
Very friendly staff. Most welcoming.
Very professional. Nothing was too much trouble.

Food is very good.

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Review from A Y (Wife of Resident) published on 27 October 2022 Submitted via Postal Card
Overall Experience

Thank you so much to the wonderful management and all the staff at Manor Farm Care Home. You are very kind, patient and passionate about your work and very professional.

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Review from Joan T (Sister of Resident) published on 5 January 2022 Submitted via Website
Overall Experience
I'm many miles away but always phone my sister every day but had a Skype call booked for Christmas Day which we were both looking forward to as it's the only way I can see her.
After waiting on the line for the call to start I phoned the home and was told: "no one knows how to do a Skype call."
To say how upset I felt was an understatement and my sister was also so looking forward to the call as other members of the family were also going to be online as well, which we were hoping would be a lovely start to the day for her.

Why take bookings for Skype calls if no one knows how to do them?

Reply from Seye Fadipe, General Manager at Manor Farm Care Home
Thank you for the review. Appreciated.

I hope you find my reply to your email to be reassuring.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 October 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (8)

  • 16 Jun 2025Recipient: Abbey Healthcare
  • 06 Jun 2025Recipient: Abbey Healthcare
  • 19 Nov 2022Recipient: Abbey Healthcare

Meet the Team (2)

Jessica Morris
Jessica MorrisJob Title:Regional DirectorJoined: 2025

Jessica Morris is the regional director who is acting as an interim manager for Manor Farm Care Home. For any further information, please contact Jessica Morris.

Vanessa
Vanessa Job Title:Registered Home ManagerJoined: 2025

Vanessa is the Home Manager at Manor Farm Care Home, bringing a wealth of nursing expertise and a genuine passion for person-centred care. She qualified as a Registered General Nurse and Registered Midwife in Zimbabwe, beginning her healthcare career in 2007. Her professional experience spans acute and surgical care, alongside supporting individuals with mental health needs, giving her a broad and compassionate understanding of healthcare.

After relocating to the UK in 2019, Vanessa found her calling in adult social care. She has worked across a range of care home settings, progressing through the roles of General Nurse, Senior Nurse, and Deputy Manager. Since joining Abbey Healthcare in 2024, she has demonstrated exceptional leadership and dedication, leading to her appointment as Home Manager at Manor Farm Care Home.

Vanessa is committed to creating a welcoming, supportive, and enriching environment where residents feel safe, respected, and truly at home. She believes in delivering outstanding person-centred care while fostering meaningful relationships with residents, families, colleagues, and healthcare professionals to achieve the very best outcomes.

Known for her approachable nature, positive attitude, and strong leadership, Vanessa leads by example, inspiring her team to provide compassionate, high-quality care every day. She is particularly passionate about promoting meaningful activities and creating opportunities that enhance residents’ wellbeing, independence, and quality of life.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Manor Farm Care Home to verify any information. View our terms and conditions. Manor Farm Care Home has an Enhanced Service -more info.