Manor Farm Care Home

211/219 High Street South, East Ham, London E6 3PD
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9.6 43 Reviews
  • Manor Farm Care Home, London
Manor Farm Care Home carers take pride in a service that 'begins and continues with great care', making the most of comfortable living environment, a great depth of care expertise and modern resources.

All care delivery is person-centred and carried out by highly-trained individuals, who also take pride in a manner that is friendly and professional.

A safe and secure atmosphere supports relaxation, while there are numerous activity sessions organised for residents' interest.
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Care Provided by Manor Farm Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 81 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1500
  • Self-Funded Residential Dementia Care: £1200 – £1500
  • Self-Funded Nursing Care: £1200 – £1500
  • Self-Funded Nursing Dementia Care: £1200 – £1500
  • RESPITE Self-Funded Residential Care: £1200 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1500
  • RESPITE Self-Funded Nursing Care: £1200 – £1500
  • RESPITE Self-Funded Nursing Dementia Care: £1200 – £1500

Placement fee would depend on an assessment of need being undertaken.

The price(s) shown are provided by the care home. Contact Manor Farm Care Home for full pricing details and T&Cs.

Contact Manor Farm Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Manor Farm Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jessica Morris (Interim Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 57+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (77)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (77)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Visiting is permitted 24 hours of the day apart from at protected meals times. Please contact the service to ascertain times.

Parking

  • Parking is available on site

Manor Farm Care Home Reviews (43)

9.6

Manor Farm Care Home has a Review Score of 9.6 (9.560) out of 10, based on 19 reviews in the last 2 years.
Over all time Manor Farm Care Home has 43 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Manor Farm Care Home
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Total of 43, showing 21-40
Review from Alison P (Friend of Resident) published on 22 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Christmas party was very good today. It was very well organised. The singer was very good and sang a variety of festive tunes which many of the residents could respond to. Using two rooms, one for food and one for music was a good idea.
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Review from C U (Daughter of Resident) published on 22 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been in Manor Farm Care Home for the past seventeen/eighteen months and during that time, she has blossomed. All the staff, whatever their job or status, treat her like a queen! These people are true angels.
Reply from Fiona White, Regional Director at Manor Farm Care HomeThank you for your kind response, we are so pleased to hear that your mother is thriving in the home, it means so much to the team.
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Review from Vivien C (Daughter of Resident) published on 22 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager is very helpful and reassuring. Would come back. Staff are friendly and amazing, would explain everything and I felt my mother had very good care all the time. This is the first time I have left my mother and this has also helped me with my mental health.
Thank you.
Reply from Fiona White, Regional Director at Manor Farm Care HomeThank you for your kind feedback, the staff will be very happy to know they have supported both you and your mother.
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Review from A B (Daughter of Resident) published on 21 September 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
Overall great facility, however since the beginning of the stay my mother not only got out of the premises without staff knowing, she got out a further 2 more times and the last time she was gone, coming up to an hour. There have also been changes to prevent this from happening again which has happened
which is satisfactory and the staff are brilliant. There’s a handful of staff members who go up and above than what they are supposed to do but then there’s a handful who are rude arrogant and constantly glued to their mobile phones. Going on to the care plan overall is fair, it’s just the food that isn’t up to standard considering my mums a fussy eater and I’ve repeatedly told management and her floor's head nurse of the things that she can and can not eat. They are completely overlooking this and carry on serving her beige food which has no nutritional value.
Reply from Fiona White, Regional Director at Manor Farm Care HomeThank you for your feedback. I understand when your mother first moved into the home in 2021 under the previous management team that there were a few teething problems that were quickly resolved by moving your mother to a secure floor. I am pleased that you feel the staff are brilliant, our electronic care records operate with handheld devices that do look like mobile telephones so it’s easy to mistake staff for being on mobiles when they are actually documenting care given. We will organise for the chef to discuss alternative menus with your mother as she is able to make her own choices, but please be assured all food served is nutritional and to our company’s high standard. We are always very grateful for all feedback, both positive and negative as we use this to continuously improve our service and both the Home Manager and I would be happy to meet with you to discuss any concerns you may have.
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Review from T S (Daughter of Resident) published on 16 September 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Nothing good to say about home at all. Laundry is a failure, clothing items constantly go missing. Not a single phone call to inform on my day/resident of the day of how my family member is doing. Staff are reluctant to provide information regarding your own family member. Do not see any activities
no matter what time of day I visit. Lack of clear communication between units.
Reply from Fiona White, Regional Director at Manor Farm Care HomeI am very sorry to read that you were not happy with the service you received. We are always happy to discuss any concerns that arise and work with family members to rectify any issues around their loved ones' stay with us. We take on board all feedback provided to improve our service and apologise if you felt our normal high standards were lacking in your experience.
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Review from Joseph S (Friend of Resident) published on 27 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On arrival at Manor Farm Care Home, I noticed there is a car park, which where to my surprise a nice gentleman kindly explained the parking procedure. On entering the building I was quickly approached by a member of staff who kindly took me to my friend. When I was visiting I find all staff I was in
contact with to be very friendly and polite. I have visited my friend at various care homes and Manor Farm has left a lasting impression.
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Review from Robert W (Son of Resident) published on 25 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since the end of lockdown, we have seen a continuous improvement in the fabric of the building, facilities and activities and look forward to seeing how this all continues to develop. A monthly update on the activities provides would be welcomed. Staff are always attentive and friendly.
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Review from Allan P (Son of Resident) published on 16 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to pass on my deepest regards to all the staff at Manor Farm for the care they gave our mother whilst she was under their charge. They were loving, caring, and professional at all times. they looked after our mother as if she was their own and I cannot give any negative comments about her
care. Thank you all for your hard work and efforts towards our mother.
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Review from Mary L (Sister-in-law of Resident) published on 6 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you so much for the kindness all the staff gave my brother-in-law and me. He spent a happy ten months in Manor Farm care home until he passed away. The staff always had time for him, the food always looked lovely, and the staff always informed me if there were any problems and reassured me. I
would definitely recommend Manor Farm to any family having to find a care home for their loved ones.
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Review from P C (Husband of Resident) published on 22 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly staff. Most welcoming.
Very professional. Nothing was too much trouble.
Food is very good.
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Review from A Y (Wife of Resident) published on 27 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you so much to the wonderful management and all the staff at Manor Farm Care Home. You are very kind, patient and passionate about your work and very professional.
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Review from Joan T (Sister of Resident) published on 5 January 2022 Submitted via Website • Report
Overall Experience 3.0 out of 5
I'm many miles away but always phone my sister every day but had a Skype call booked for Christmas Day which we were both looking forward to as it's the only way I can see her.
After waiting on the line for the call to start I phoned the home and was told: "no one knows how to do a Skype call."
To
say how upset I felt was an understatement and my sister was also so looking forward to the call as other members of the family were also going to be online as well, which we were hoping would be a lovely start to the day for her.
Why take bookings for Skype calls if no one knows how to do them?
Reply from Seye Fadipe, General Manager at Manor Farm Care HomeThank you for the review. Appreciated.
I hope you find my reply to your email to be reassuring.
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Review from Ellen C (Friend of Resident) published on 15 November 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Staff are always caring and obliging, often under great pressure.
Especially welcoming from the activities coordinator.
Reply from Seye Fadipe, General Manager at Manor Farm Care HomeThank you so much for your review. So much valued and appreciated.
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Review from Tina K (Daughter of Resident) published on 2 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very helpful and help when necessary.
Reply from Seye Fadipe, General Manager at Manor Farm Care HomeWe would like to thank you for the review of our home. Appreciated.
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Review from A K (Daughter of Resident) published on 26 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring and helpful, and my dad is always looked after.
Reply from Seye Fadipe, General Manager at Manor Farm Care HomeOn behalf of Manor Farm care Home, I thank you for your review. We would ensure to continue to improve on our performance to ensure that your loved ones and other residents have a happy experience of staying with us. We continue to support and train our staff, ensuring that they have the required knowledge that would boost their respective confidence required to deliver the support and care that your loved ones require.
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Review from Christine R (Daughter-in-law of Resident) published on 25 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are lovely.
My relative says the food is good and that she is well looked after.
Reply from Seye Fadipe, General Manager at Manor Farm Care HomeThank you for the review. Appreciated. At Manor Farm Care Home, we continue to review our performance towards ensuring that we achieve sustainable improvements that would ensure meaningful and happy experiences by our residents, delivered by well trained, knowledgeable and confident staff members. On behalf of the Manor Farm Care Home, I thank you for the review.
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Review from M D (Daughter of Resident) published on 2 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Manor Farm Care Home for two months. In that time, the home regularly telephoned and keep me up to date. Now at the end of her life, I am allowed to visit. Their kindness and efficiency is immeasurable. Also, their sympathetic and wise words during this sad period are really appreciated.
I hope the UK values the great works and services homes provide.
Reply from Christine Thomas, Home Manager at Manor Farm Care HomeThank you for your kind words and support, your mother was a very lovely lady and will be greatly missed, we only had a short time with her, but her lovely smile would light the room.
Thank you from
Chris and all the Staff
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Review from Luke C (Grandson of Resident) published on 4 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandma moved to Manor Farm a few years ago and all staff there are amazing. They cared for her so patiently and always went above and beyond in their duty. They were helpful and supportive even during the difficult months through Covid and I would absolutely recommend this care home. I want to give
a special thanks to the senior nurse on my nan's floor and her team who always had a smile on their face despite the challenges they faced every day. Thanks to you, my nan had a more pleasant time in the final few months of her life and we are very grateful.
Reply from Christine Thomas, Home Manager at Manor Farm Care HomeMany thanks for your kind words and your support, your nan was a lovely lady and we will all miss her very much. Times are tough at the moment and to have such kind words and thought for the team at such a sad time for you is amazing.
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Review from H M (Husband of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The interviews were held in a cordial manner. The Manor Farm manager was in attendance, questions asked of my wife, were in similitude to those of the home manager.
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Review from Pearl L (Daughter-in-law of Resident) published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely happy with the care provided in Manor Farm. They are very caring. The home is kept very clean, and the residents needs are well respected.
Reply from Wendy Mcdonough, Regional Director at Manor Farm Care HomeThank you for taking the time to share your kind comments regarding Manor Farm, it is appreciated.
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Current Review Score: 9.6 (9.560)

Overview of Review Score

The Review Score of 9.6 (9.560) out of 10 for Manor Farm Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.610 for Manor Farm Care Home is calculated as follows: ( (174 Excellents x 5) + (28 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) + (12 Very Poors x 1) ) ÷ 218 Ratings = 4.61
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for Manor Farm Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Oct 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (1)

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Jessica Morris

Job Title: Regional Director Joined: 2025

Jessica Morris is the regional director who is acting as an interim manager for Manor Farm Care Home. For any further information, please contact Jessica Morris.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Manor Farm Care Home to verify any information. View our terms and conditions. Manor Farm Care Home has an Enhanced Service - more info.