Manor Farm Care Home

My mother has been in Manor Farm Care Home for the past seventeen/eighteen months and during that time, she has blossomed. All the staff, whatever their job or status, treat her like a queen! These people are true angels.

Thank you.

Overall great facility, however since the beginning of the stay my mother not only got out of the premises without staff knowing, she got out a further 2 more times and the last time she was gone, coming up to an hour. There have also been changes to prevent this from happening again which has happened which is satisfactory and the staff are brilliant. There’s a handful of staff members who go up and above than what they are supposed to do but then there’s a handful who are rude arrogant and constantly glued to their mobile phones. Going on to the care plan overall is fair, it’s just the food that isn’t up to standard considering my mums a fussy eater and I’ve repeatedly told management and her floor's head nurse of the things that she can and can not eat. They are completely overlooking this and carry on serving her beige food which has no nutritional value.

Nothing good to say about home at all. Laundry is a failure, clothing items constantly go missing. Not a single phone call to inform on my day/resident of the day of how my family member is doing. Staff are reluctant to provide information regarding your own family member. Do not see any activities no matter what time of day I visit. Lack of clear communication between units.

On arrival at Manor Farm Care Home, I noticed there is a car park, which where to my surprise a nice gentleman kindly explained the parking procedure. On entering the building I was quickly approached by a member of staff who kindly took me to my friend. When I was visiting I find all staff I was in contact with to be very friendly and polite. I have visited my friend at various care homes and Manor Farm has left a lasting impression.

Since the end of lockdown, we have seen a continuous improvement in the fabric of the building, facilities and activities and look forward to seeing how this all continues to develop. A monthly update on the activities provides would be welcomed. Staff are always attentive and friendly.

I would like to pass on my deepest regards to all the staff at Manor Farm for the care they gave our mother whilst she was under their charge. They were loving, caring, and professional at all times. they looked after our mother as if she was their own and I cannot give any negative comments about her care. Thank you all for your hard work and efforts towards our mother.

Thank you so much for the kindness all the staff gave my brother-in-law and me. He spent a happy ten months in Manor Farm care home until he passed away. The staff always had time for him, the food always looked lovely, and the staff always informed me if there were any problems and reassured me. I would definitely recommend Manor Farm to any family having to find a care home for their loved ones.

Food is very good.

Thank you so much to the wonderful management and all the staff at Manor Farm Care Home. You are very kind, patient and passionate about your work and very professional.

Why take bookings for Skype calls if no one knows how to do them?

Especially welcoming from the activities coordinator.

Staff are very helpful and help when necessary.

Very caring and helpful, and my dad is always looked after.

My relative says the food is good and that she is well looked after.

My mother has been in Manor Farm Care Home for two months. In that time, the home regularly telephoned and keep me up to date. Now at the end of her life, I am allowed to visit. Their kindness and efficiency is immeasurable. Also, their sympathetic and wise words during this sad period are really appreciated. I hope the UK values the great works and services homes provide.

My Grandma moved to Manor Farm a few years ago and all staff there are amazing. They cared for her so patiently and always went above and beyond in their duty. They were helpful and supportive even during the difficult months through Covid and I would absolutely recommend this care home. I want to give a special thanks to the senior nurse on my nan's floor and her team who always had a smile on their face despite the challenges they faced every day. Thanks to you, my nan had a more pleasant time in the final few months of her life and we are very grateful.

The interviews were held in a cordial manner. The Manor Farm manager was in attendance, questions asked of my wife, were in similitude to those of the home manager.

I am extremely happy with the care provided in Manor Farm. They are very caring. The home is kept very clean, and the residents needs are well respected.

Manor Farm events team even arranged a birthday surprise for him by decorating his room with Happy Birthday banners and balloons, making him feel very special, They even had a birthday party for him with more than half the other residents attending to sing Happy Birthday to him. That day is a memory we will cherish. Thanking all staff again.