Submit a Review for Coppermill Care
10 Canal Way, Summerhouse Lane, Harefield, Uxbridge, UB9 6TG
View full details of Coppermill CareLatest Reviews for Coppermill Care
28 January 2026
My mother first came to Coppermill in January 2023. She has always been treated with respect and dignity. The staff here are beyond kind. Whenever I visited my mum she was always clean and tidy her room was immaculate and was well fed and cared for.
When my mum was on end of life pathway any
questions I had were answered promptly and professionally. There was a dedicated activity team on hand to provide so many activities and quite frankly were amazing they soon discovered my mums love of flowers and flower arranging.
At the end of my mums life the staff went above and beyond and provided my mum with a dignified end. She had someone with her the whole time.
I cannot thank the staff at this home enough for making the last three years of my mums life what she deserved and would recommend this care home to absolutely anyone.
03 October 2025
Wow.What a fantastic Care home.I have worked and visited many homes but this home is way above any I have seen.We decide to place my mother here with her dementia needs and the management and staff have been nothing short of outstanding. They turned what I thought would be a difficult time in to an
amazing experience for both my mother and our family. She was welcomed with big arms as part of a big family. My Mother settled extremely quickly feeling very safe and cared for. It's has been life changing for her providing her with the right support and needs to assist with her dementia. All the staff and management are amazing and go above and beyond at all times and they have a fantastic entertainment team which really works on the needs of each individual. The food is excellent and I can relax knowing my mother is in safe and caring hands.It has made a huge difference to how my mum is now interacting more with the right care and support yet having still her own independence. Thankyou
19 September 2025
We check my mother in law with real feelings that she won't be able to settle down. To our surprise she have a perfect day and night. She mingle with others resident all day. I think if any one looking for place for love one this is a place u want. Staff is excellent treating everyone with respect.
Constant asking if mum need help. Food is really good and fresh with many options.
If anyone looking for residential home I recommend this one. Is feal like home as staff is always there to help.
Thank u everyone for everything u doing.
20 December 2024
Mum has resided at Coppermill for over a year now. I have nothing but praise for all the staff who are always so caring. Mum is treated with sensitivity and kindness. The activities are great fun, the activity co-ordinators certainly go the extra mile to keep all the residents entertained. Mum
takes part in things she previously wouldn't have, and there is always something different going on whether it is arts and crafts, celebrating different cultures and important calendar dates, exercise, and mum's favourite - music and dance! It is lovely to see all the staff take part and be included in many of the activities. It really is one big family! I have attended residents' meetings and know that everyone's opinion counts. I attend quite frequently and am always warmly welcomed and enjoy taking part in activities with mum. I cannot thank the staff enough - management and care staff. I would have no hesitation in recommending Coppermill. Looking forward to the renovation completion!
18 December 2024
When we realised that our mum needed to be in full time care, her only requirement was that she would like to be in the local area. She was discharged from hospital and there were no available rooms in Coppermill so she went to another home outside the village temporarily. This home was ok but we
asked to be put on the waiting list at Coppermill as they were refurbishing. Less than 2 weeks later we were contacted to see if we would still like the room and we said of course. We moved her in around 10 days later and have never looked back.
The standard of care at Coppermill far exceeds our expectations. From the welcoming admin lady in the front office, the care leaders, the senior management through to the handyman, kitchen staff and of course the wonderful carers the service so far has been outstanding. The attention to detail is fantastic, nothing is too much trouble and the overall care is as good as any I have seen. (I have worked in many care homes so have seen different standards ).
05 December 2024
My father has been at Coppermill for about a year and a half. I was worried about how he would be in a home initially, but it has on the whole been a very good experience for him.
The home is staffed by lovely people who genuinely care for the people they look after. They are always smiling and
very welcoming and I cannot fault them or the home in any way.
My father is very happy there, always saying how nice the staff are and telling stories of the activities that he is encouraged to do with the staff and other people living there. Some of the things he does he would never have even tried and I've seen pictures of him that have been taken by staff of him enjoying himself. The home is currently undergoing a full renovation and the bedrooms are lovely with a homely feel to them. I can't say anything but good things about Coppermill and the staff there and a huge thank you to everyone there for looking after my father so well !
27 November 2024
This is my 2nd review. I feel compelled to write again given the passing away of my mum recently at Coppermill Care and the fact that there is new ownership and management in place since 2021.
Recently, I have had unique access to the centre having stayed by my mother's side 24/7 for a short period
of a desperate time. Throughout that time, I saw and heard nothing but a caring and attentive system in place, staffed by what can only be described as thoughtful, patient and loving people - this is not a job for the staff, it is a devotion to ensure that those afflicted with the terrible disease that is dementia are living their best possible life. Care was tuned to the individual in every case I saw. Over the last year, as mum's condition deteriorated, the staff were always ahead of putting in place the changes in care that mum needed, I was always kept informed. I have no hesitation in recommending Coppermill, if you make that choice, you will have made the very best decision for your loved one.
21 September 2022
Cared for my mother-in-law attentively and treated her with respect and dignity. A very caring home that did over and above, always with a smile and excellent communication with relatives who didn't live nearby. Highly recommend to others.
12 September 2022
The service provided by Coppermill Care Centre to my mother-in-law was second to none. They treated her like family. She was always clean, well fed and looked after. The staff are caring and kind and it is not just a job to them. I would certainly highly recommend Coppermill Care Centre.
24 March 2022
My dad arrived here early January and, firstly, the support and help I received from the manager and the staff on the days leading up to and on the day of his arrival was so fantastic and greatly appreciated.
Dad has settled brilliantly, the staff have kept me up to date by calling, I have visited
and, to be honest, my dad looks amazing, well dressed, washed, hair cut etc. now. He has been so chatty on each visit and the staff have been so kind.
19 January 2022
My mother has been a resident at Coppermill Care Centre for almost two years. Throughout that time, which has been very difficult because of the pandemic, she has had excellent care. The manager and staff have always been very pleasant and helpful to us, and the continuity in her care workers has
allowed Mum to build some valuable trusting relationships. I have been able to visit Mum outside the lockdown periods using either the "pod" specially set up or more recently in her room while pre-testing and donning appropriate PPE.
18 January 2022
Although I am writing about the month of December, my comments can be attributed to any month. My dear friend has had the best care imaginable and the staff are really dedicated to caring for the residents. My friend is near life’s end and I can’t speak highly enough of just how much care is being
put into her comfort and wellbeing. I am being kept informed of what is happening and am comforted knowing they are doing all they can in a loving and kind way.
14 December 2021
My aunt was placed into the care of Coppermill Care Centre in November 2019. Unfortunately due to Covid restrictions and the distance I live from the home I have been unable to visit her until now. However, during this period of time, I have been kept up to date with my aunt's condition/needs. The
staff are always very helpful when I contact the home they are able to give me a clear update of her current situation. I have also enjoyed the opportunity of speaking to her via Skype.
Having just been able to visit my aunt after such a long time I was relieved to find her looking happy and well cared for - a great improvement from when she was first admitted.
The staff had gone to the trouble of providing her a cake to help celebrate her 96th birthday. They realise that she has always been a sociable person and efforts are made to ensure that she takes part in the activity sessions and she has also enjoyed a couple of external outings.
06 December 2021
Everyone at Coppermill Care Centre goes out of their way to ensure residents are their first priority whether this is caregiving, receiving visitors or arranging activities and fun events. My friend has been very happy since he arrived at Coppermill almost a year ago, his mobility has improved with
support and he has regained his sparkle. Thank you Coppermill!
21 January 2020
I am very pleased with the care of my parents-in-law. My father-in-law, who has dementia is very happy.
20 January 2020
My father went into Coppermill in February 2019 after my mother who is 91 was finding it difficult to cope with his dementia. Since arriving in the home he has thrived and I believe the input of the staff has meant that he is very happy and contented, he is treated as an individual and allowed to
decide how long he stays in bed and what he wears (this was monitored when he lived at home), this has all been good for him. He enjoys the food and there is a good choice. My mother then had a hospital stay which resulted in a catheter, she didn't want to deal with this at home so went into Coppermill initially for respite, the care she received was good and not having eaten proper solid food for years, the staff, with help from the doctor, changed this around which was lovely for her. Unfortunately, in September she had a stroke which has meant swallowing is difficult. The staff have been extremely accommodating helping her in every way they can. We are well informed about any medical incidents that occur for both my parents and the staff are always very welcoming and helpful when we visit. As we live 3 hours away it has been a blessing to know that both parents are so well looked after.
06 January 2020
I am utterly delighted with the level of professional care my mother has received during her stay at Coppermill Care Centre. It has, without doubt, the most genuinely caring and warm group of staff I have ever met! Each one, without exception, has shown my mother such loving attention that is so
touching to witness and as she assures me, is there at all times of day and night. Her safety and well being is paramount to me, of course, and to see how much the staff here care for her also gives me confidence and reassurance and a huge sense of relief, when we leave her, knowing she is in such safe and caring hands. Food, environment and facilities are all excellent too, but my mother's smile is the biggest tick they could ever have from me!
25 October 2019
My husband says he feels happy and safe.
I am always made welcome and I feel I can ask questions and make requests.
We both appreciate being able to enjoy our Sunday lunch together in a nice setting "The Hideaway".
21 March 2019
My mother has been a resident since August, a difficult decision to make as she has always lived independently but unfortunately, her dementia was worsening. I visited various other care homes, and I am familiar with many residential homes in the area through my business but I can honestly say the
Coppermill is one of the nicest, if not the best care home I have ever visited. It is fresh and clean, and offers excellent food and a wide range of activities for the residents.
I cannot speak highly enough of the staff - they are, without exception, kind, caring, attentive and hard-working and treat the residents with love and affection as if they were their own relatives.
I am given a warm welcome whenever I visit and feel I need never worry about my mother's welfare as she is so well looked after, but if any medical issues arise, I am kept very well informed.
I am so grateful that my mother is a resident here and grateful to the staff for their first class care.
04 October 2018
In my opinion, Coppermill is an above average care facility, in all areas of elderly care.
Latest Reviews for Coppermill Care
28 January 2026
My mother first came to Coppermill in January 2023. She has always been treated with respect and dignity. The staff here are beyond kind. Whenever I visited my mum she was always clean and tidy her room was immaculate and was well fed and cared for.
When my mum was on end of life pathway any
questions I had were answered promptly and professionally. There was a dedicated activity team on hand to provide so many activities and quite frankly were amazing they soon discovered my mums love of flowers and flower arranging.
At the end of my mums life the staff went above and beyond and provided my mum with a dignified end. She had someone with her the whole time.
I cannot thank the staff at this home enough for making the last three years of my mums life what she deserved and would recommend this care home to absolutely anyone.
03 October 2025
Wow.What a fantastic Care home.I have worked and visited many homes but this home is way above any I have seen.We decide to place my mother here with her dementia needs and the management and staff have been nothing short of outstanding. They turned what I thought would be a difficult time in to an
amazing experience for both my mother and our family. She was welcomed with big arms as part of a big family. My Mother settled extremely quickly feeling very safe and cared for. It's has been life changing for her providing her with the right support and needs to assist with her dementia. All the staff and management are amazing and go above and beyond at all times and they have a fantastic entertainment team which really works on the needs of each individual. The food is excellent and I can relax knowing my mother is in safe and caring hands.It has made a huge difference to how my mum is now interacting more with the right care and support yet having still her own independence. Thankyou
19 September 2025
We check my mother in law with real feelings that she won't be able to settle down. To our surprise she have a perfect day and night. She mingle with others resident all day. I think if any one looking for place for love one this is a place u want. Staff is excellent treating everyone with respect.
Constant asking if mum need help. Food is really good and fresh with many options.
If anyone looking for residential home I recommend this one. Is feal like home as staff is always there to help.
Thank u everyone for everything u doing.
20 December 2024
Mum has resided at Coppermill for over a year now. I have nothing but praise for all the staff who are always so caring. Mum is treated with sensitivity and kindness. The activities are great fun, the activity co-ordinators certainly go the extra mile to keep all the residents entertained. Mum
takes part in things she previously wouldn't have, and there is always something different going on whether it is arts and crafts, celebrating different cultures and important calendar dates, exercise, and mum's favourite - music and dance! It is lovely to see all the staff take part and be included in many of the activities. It really is one big family! I have attended residents' meetings and know that everyone's opinion counts. I attend quite frequently and am always warmly welcomed and enjoy taking part in activities with mum. I cannot thank the staff enough - management and care staff. I would have no hesitation in recommending Coppermill. Looking forward to the renovation completion!
18 December 2024
When we realised that our mum needed to be in full time care, her only requirement was that she would like to be in the local area. She was discharged from hospital and there were no available rooms in Coppermill so she went to another home outside the village temporarily. This home was ok but we
asked to be put on the waiting list at Coppermill as they were refurbishing. Less than 2 weeks later we were contacted to see if we would still like the room and we said of course. We moved her in around 10 days later and have never looked back.
The standard of care at Coppermill far exceeds our expectations. From the welcoming admin lady in the front office, the care leaders, the senior management through to the handyman, kitchen staff and of course the wonderful carers the service so far has been outstanding. The attention to detail is fantastic, nothing is too much trouble and the overall care is as good as any I have seen. (I have worked in many care homes so have seen different standards ).
05 December 2024
My father has been at Coppermill for about a year and a half. I was worried about how he would be in a home initially, but it has on the whole been a very good experience for him.
The home is staffed by lovely people who genuinely care for the people they look after. They are always smiling and
very welcoming and I cannot fault them or the home in any way.
My father is very happy there, always saying how nice the staff are and telling stories of the activities that he is encouraged to do with the staff and other people living there. Some of the things he does he would never have even tried and I've seen pictures of him that have been taken by staff of him enjoying himself. The home is currently undergoing a full renovation and the bedrooms are lovely with a homely feel to them. I can't say anything but good things about Coppermill and the staff there and a huge thank you to everyone there for looking after my father so well !
27 November 2024
This is my 2nd review. I feel compelled to write again given the passing away of my mum recently at Coppermill Care and the fact that there is new ownership and management in place since 2021.
Recently, I have had unique access to the centre having stayed by my mother's side 24/7 for a short period
of a desperate time. Throughout that time, I saw and heard nothing but a caring and attentive system in place, staffed by what can only be described as thoughtful, patient and loving people - this is not a job for the staff, it is a devotion to ensure that those afflicted with the terrible disease that is dementia are living their best possible life. Care was tuned to the individual in every case I saw. Over the last year, as mum's condition deteriorated, the staff were always ahead of putting in place the changes in care that mum needed, I was always kept informed. I have no hesitation in recommending Coppermill, if you make that choice, you will have made the very best decision for your loved one.
21 September 2022
Cared for my mother-in-law attentively and treated her with respect and dignity. A very caring home that did over and above, always with a smile and excellent communication with relatives who didn't live nearby. Highly recommend to others.
12 September 2022
The service provided by Coppermill Care Centre to my mother-in-law was second to none. They treated her like family. She was always clean, well fed and looked after. The staff are caring and kind and it is not just a job to them. I would certainly highly recommend Coppermill Care Centre.
24 March 2022
My dad arrived here early January and, firstly, the support and help I received from the manager and the staff on the days leading up to and on the day of his arrival was so fantastic and greatly appreciated.
Dad has settled brilliantly, the staff have kept me up to date by calling, I have visited
and, to be honest, my dad looks amazing, well dressed, washed, hair cut etc. now. He has been so chatty on each visit and the staff have been so kind.
19 January 2022
My mother has been a resident at Coppermill Care Centre for almost two years. Throughout that time, which has been very difficult because of the pandemic, she has had excellent care. The manager and staff have always been very pleasant and helpful to us, and the continuity in her care workers has
allowed Mum to build some valuable trusting relationships. I have been able to visit Mum outside the lockdown periods using either the "pod" specially set up or more recently in her room while pre-testing and donning appropriate PPE.
18 January 2022
Although I am writing about the month of December, my comments can be attributed to any month. My dear friend has had the best care imaginable and the staff are really dedicated to caring for the residents. My friend is near life’s end and I can’t speak highly enough of just how much care is being
put into her comfort and wellbeing. I am being kept informed of what is happening and am comforted knowing they are doing all they can in a loving and kind way.
14 December 2021
My aunt was placed into the care of Coppermill Care Centre in November 2019. Unfortunately due to Covid restrictions and the distance I live from the home I have been unable to visit her until now. However, during this period of time, I have been kept up to date with my aunt's condition/needs. The
staff are always very helpful when I contact the home they are able to give me a clear update of her current situation. I have also enjoyed the opportunity of speaking to her via Skype.
Having just been able to visit my aunt after such a long time I was relieved to find her looking happy and well cared for - a great improvement from when she was first admitted.
The staff had gone to the trouble of providing her a cake to help celebrate her 96th birthday. They realise that she has always been a sociable person and efforts are made to ensure that she takes part in the activity sessions and she has also enjoyed a couple of external outings.
06 December 2021
Everyone at Coppermill Care Centre goes out of their way to ensure residents are their first priority whether this is caregiving, receiving visitors or arranging activities and fun events. My friend has been very happy since he arrived at Coppermill almost a year ago, his mobility has improved with
support and he has regained his sparkle. Thank you Coppermill!
21 January 2020
I am very pleased with the care of my parents-in-law. My father-in-law, who has dementia is very happy.
20 January 2020
My father went into Coppermill in February 2019 after my mother who is 91 was finding it difficult to cope with his dementia. Since arriving in the home he has thrived and I believe the input of the staff has meant that he is very happy and contented, he is treated as an individual and allowed to
decide how long he stays in bed and what he wears (this was monitored when he lived at home), this has all been good for him. He enjoys the food and there is a good choice. My mother then had a hospital stay which resulted in a catheter, she didn't want to deal with this at home so went into Coppermill initially for respite, the care she received was good and not having eaten proper solid food for years, the staff, with help from the doctor, changed this around which was lovely for her. Unfortunately, in September she had a stroke which has meant swallowing is difficult. The staff have been extremely accommodating helping her in every way they can. We are well informed about any medical incidents that occur for both my parents and the staff are always very welcoming and helpful when we visit. As we live 3 hours away it has been a blessing to know that both parents are so well looked after.
06 January 2020
I am utterly delighted with the level of professional care my mother has received during her stay at Coppermill Care Centre. It has, without doubt, the most genuinely caring and warm group of staff I have ever met! Each one, without exception, has shown my mother such loving attention that is so
touching to witness and as she assures me, is there at all times of day and night. Her safety and well being is paramount to me, of course, and to see how much the staff here care for her also gives me confidence and reassurance and a huge sense of relief, when we leave her, knowing she is in such safe and caring hands. Food, environment and facilities are all excellent too, but my mother's smile is the biggest tick they could ever have from me!
25 October 2019
My husband says he feels happy and safe.
I am always made welcome and I feel I can ask questions and make requests.
We both appreciate being able to enjoy our Sunday lunch together in a nice setting "The Hideaway".
21 March 2019
My mother has been a resident since August, a difficult decision to make as she has always lived independently but unfortunately, her dementia was worsening. I visited various other care homes, and I am familiar with many residential homes in the area through my business but I can honestly say the
Coppermill is one of the nicest, if not the best care home I have ever visited. It is fresh and clean, and offers excellent food and a wide range of activities for the residents.
I cannot speak highly enough of the staff - they are, without exception, kind, caring, attentive and hard-working and treat the residents with love and affection as if they were their own relatives.
I am given a warm welcome whenever I visit and feel I need never worry about my mother's welfare as she is so well looked after, but if any medical issues arise, I am kept very well informed.
I am so grateful that my mother is a resident here and grateful to the staff for their first class care.
04 October 2018
In my opinion, Coppermill is an above average care facility, in all areas of elderly care.