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Moore Street, off Sunderland Street, Gateshead, NE8 3PN
View Full Details of Aspen CourtLatest Reviews for Aspen Court
10 September 2025
My Aunt was at Aspen Court from October 2022 until this August when she passed away after a short illness. She enjoyed her time at the Carehome were she has been looked after by all carers and at the end by the medical staff. There care and attention to all her needs have been exceptional. Whenever we visit it always feels more like a home environment were it is such a nice place to be. We cannot praise them all enough. They have kept in touch with me sometimes daily to keep me updated on her health and wellbeing, when she took poorly as unfortunately we live in Norfolk over 4 1/2 hours away. The Manager has helped my aunt and myself whenever it was required. Thank you all.
26 August 2025
Very happy for my wife to be at this home. The staff are very good and helpful. I only wish she had a nicer room. The medical care she gets is very good. I know she can be hard to live with, but the home seems to look after her well. What more can I say but thank you.
07 August 2025
I came to see my dad and can honesty say what a beautiful home he is in,, the cleanness is to high standards and the meals are fantastic the manger and staff are always at hand and very helpful and he looked really happy.
31 July 2025
Came to visit my auntie and the service is outstanding from all the staff especiallythe manager. The food and cleanliness is immaculate. The care they provide is out of this world and would recommend this to anyone
21 July 2025
My beautiful friend has been in Aspen Court for two years they love their home the staff are always there for them nothing is the bother.the hygiene of the home is immaculate there is always a beautiful smell in the home the manager always has time for you no matter what, we as family and friends are very happy with the care delivered to our loved one
02 July 2025
My mother has been resident at Aspen with advanced Alzheimer's since April. The staff have been brilliant and my mother seems more calm and less anxious than in her previous home. The family have been able to relax more knowing she is now safe and well cared for and the nurses are always on the ball predicting conditions like UTIs well in advance. They always take the time to provide updates and make themselves available no matter how busy they are, as does the Manager, whose door is always open with a warm friendly greeting and has been more than helpful at such a stressful time. I cannot commend the home enough for the care and support they have provided and would like to thank all of the staff for making my mam feel so at home and well cared for
26 June 2025
The staff are amazing in this care home, the care my friend received in this home was second to none .the food was absolutely delicious and plenty of choice. I thought that the hygiene was especially good .
15 May 2025
We visit our friend every week the home is amazing the staff care very much they show they love the residents we care and dignity the manager is very caring her door is always open if she is busy she will always give you a friendly wave
13 May 2025
My mam has been a resident at Aspen Court care home for nearly 3 years. All of the staff are great with my mam and you can tell really care for her. My mam has Alzheimer's and has alot of daily care needs which are all completed by the staff with great kindness. Any medical needs that arise have been dealt with immediately by the home who keep me informed on every detail. They also include my mam in all the activities from painting to Tai Chi. Also the support the whole family have received has been amazing and the manager is never too busy to chat through and help with any questions or advice.
13 May 2025
My nana has been at Aspen Court for almost three years and has received the highest quality care from the staff there. They have kept her clean, well fed, healthy and most importantly happy. There is obviously always an element of worry when a family member has dementia but the staff at Aspen Court do everything within their power to lessen that worry. They are there for the families in addition to the residents. My nana has built such a bond with them and we couldn't be happier with how she is treated there.
13 May 2025
Amazing staff at this home every one goes extra mile to make sure our mother is well taken care of. We can't fault any part of this home . Makes us feel happy she is in the best place and getting best care possible massive thanks to all staff involved each and everyone of you is appreciated more than you know .
27 March 2025
The staff at Aspen Court are very kind and respectful. My father spent the last three years of his life in the care home where he was treated with kindness and dignity.
14 March 2025
All staff go "Above and beyond" in their care of my mother who has complex needs and exhibits challenging behaviour . I was concerned when mother had to leave her long term residential home due to her advancing Dementia, that her needs may not be met, however I have found the care At Aspen Court to be exemplary.
18 February 2025
From my experience during visits, residents receive a high standard of care. My stepfather took a little while to settle in but is becoming accustomed to his new environment and speaks highly of the care provided.
13 February 2025
Aspen Court came highly recommended before Mam became a resident. The carers are exceptional and they treat the residents like family. I could not wish for better care. The staff go above and beyond for the residents and their families. They are always available to chat and reassure me if I have any concerns. There is always a cheerful atmosphere and it gives peace of mind to know that all Mam's needs are met. She is so happy and settled and is always telling me the ladies looking after her are all lovely. I can't thank the staff and manager enough for all they do.
30 January 2025
My Mother has been a resident for over 12 months and has received fantastic care. She's so happy, warm, clean, tidy and very well-fed. She loves the team of staff that takes great care of her day and night. There is a lovely homely feel about the place. I felt this from day one, every staff member here cares and is so friendly it's not for show because I'm there it's how it is every day. The staff make a huge fuss over every single resident they have so patient and caring people. I regard them all as an excellent example of how you look after your loved ones. I would highly recommend them to everyone.
17 December 2024
My mum's stay in Aspen Court was spectacular. The dedication and care of the staff, not just to my mum who needed feeding by hand and all her personal care was way beyond the norm and I know care homes well. Furthermore, the staff went out of their way to accommodate myself and my sister's cultural needs and of course those of my mum in a most kind and sensitive way. I can honestly say went way beyond anything one could have expected. The home has a positive vibe with positive people running it. Her medicines were always looked after and they never ran out. They were on top of her health issues (myriad ones) at all times. We felt my mum was safe even when we were not around and had full confidence in the care and the carers. My mum often said (and she did not speak a lot) ''The staff really care for me''. She did not say that in the other home! Another point is the size of the rooms which are massive compared to other homes which were great with massive wheelchairs and other equipment.
05 December 2024
My mother has been a resident at Aspen Court for 7-8 months and we have had such a positive experience. The nurses fed her with great patience and took care of her personal needs with dignity and respect. Her religious and cultural needs as well as those of visiting family members were accommodated with understanding and a friendly attitude was shown throughout. The home is kept clean and fresh and the room was large, bright and airy. Senior Nurses were proactive in their care, listened attentively to any concerns raised and took necessary action in a timely manner. On the rare occasions where an error crept in, a genuine apology was made and management staff ensured corrections were put in place to avoid a repeat. I was in the home on average 2-3 times a day and walked the corridors on many of those visits, and not once did I hear a nurse or carer speak to a resident with disrespect or impatience! We will remain forever grateful for all that they have done for us!
23 September 2024
I could not have wished for a better place for my mam in her last few months. The care she got was outstanding I was nervous about her going into care but my worries soon vanished my mam had a great bond with some of the staff but she did love them all. I visited her every day at different times and the staff was there for her it put my mind at ease when I couldn't get in I knew she was taken care of. The staff were lovely to me as well as my mam and for that, I am very grateful.
13 September 2024
My grandma spent her last few months in this care home. The staff were amazing. She built up lovely relationships with a few of them. They all treated her with dignity, kept us all informed of any treatments and they could not be faulted. When my grandma passed away they were all there for support and were genuinely upset. I would highly recommend this care home.
Latest Reviews for Aspen Court
10 September 2025
My Aunt was at Aspen Court from October 2022 until this August when she passed away after a short illness. She enjoyed her time at the Carehome were she has been looked after by all carers and at the end by the medical staff. There care and attention to all her needs have been exceptional. Whenever we visit it always feels more like a home environment were it is such a nice place to be. We cannot praise them all enough. They have kept in touch with me sometimes daily to keep me updated on her health and wellbeing, when she took poorly as unfortunately we live in Norfolk over 4 1/2 hours away. The Manager has helped my aunt and myself whenever it was required. Thank you all.
26 August 2025
Very happy for my wife to be at this home. The staff are very good and helpful. I only wish she had a nicer room. The medical care she gets is very good. I know she can be hard to live with, but the home seems to look after her well. What more can I say but thank you.
07 August 2025
I came to see my dad and can honesty say what a beautiful home he is in,, the cleanness is to high standards and the meals are fantastic the manger and staff are always at hand and very helpful and he looked really happy.
31 July 2025
Came to visit my auntie and the service is outstanding from all the staff especiallythe manager. The food and cleanliness is immaculate. The care they provide is out of this world and would recommend this to anyone
21 July 2025
My beautiful friend has been in Aspen Court for two years they love their home the staff are always there for them nothing is the bother.the hygiene of the home is immaculate there is always a beautiful smell in the home the manager always has time for you no matter what, we as family and friends are very happy with the care delivered to our loved one
02 July 2025
My mother has been resident at Aspen with advanced Alzheimer's since April. The staff have been brilliant and my mother seems more calm and less anxious than in her previous home. The family have been able to relax more knowing she is now safe and well cared for and the nurses are always on the ball predicting conditions like UTIs well in advance. They always take the time to provide updates and make themselves available no matter how busy they are, as does the Manager, whose door is always open with a warm friendly greeting and has been more than helpful at such a stressful time. I cannot commend the home enough for the care and support they have provided and would like to thank all of the staff for making my mam feel so at home and well cared for
26 June 2025
The staff are amazing in this care home, the care my friend received in this home was second to none .the food was absolutely delicious and plenty of choice. I thought that the hygiene was especially good .
15 May 2025
We visit our friend every week the home is amazing the staff care very much they show they love the residents we care and dignity the manager is very caring her door is always open if she is busy she will always give you a friendly wave
13 May 2025
My mam has been a resident at Aspen Court care home for nearly 3 years. All of the staff are great with my mam and you can tell really care for her. My mam has Alzheimer's and has alot of daily care needs which are all completed by the staff with great kindness. Any medical needs that arise have been dealt with immediately by the home who keep me informed on every detail. They also include my mam in all the activities from painting to Tai Chi. Also the support the whole family have received has been amazing and the manager is never too busy to chat through and help with any questions or advice.
13 May 2025
My nana has been at Aspen Court for almost three years and has received the highest quality care from the staff there. They have kept her clean, well fed, healthy and most importantly happy. There is obviously always an element of worry when a family member has dementia but the staff at Aspen Court do everything within their power to lessen that worry. They are there for the families in addition to the residents. My nana has built such a bond with them and we couldn't be happier with how she is treated there.
13 May 2025
Amazing staff at this home every one goes extra mile to make sure our mother is well taken care of. We can't fault any part of this home . Makes us feel happy she is in the best place and getting best care possible massive thanks to all staff involved each and everyone of you is appreciated more than you know .
27 March 2025
The staff at Aspen Court are very kind and respectful. My father spent the last three years of his life in the care home where he was treated with kindness and dignity.
14 March 2025
All staff go "Above and beyond" in their care of my mother who has complex needs and exhibits challenging behaviour . I was concerned when mother had to leave her long term residential home due to her advancing Dementia, that her needs may not be met, however I have found the care At Aspen Court to be exemplary.
18 February 2025
From my experience during visits, residents receive a high standard of care. My stepfather took a little while to settle in but is becoming accustomed to his new environment and speaks highly of the care provided.
13 February 2025
Aspen Court came highly recommended before Mam became a resident. The carers are exceptional and they treat the residents like family. I could not wish for better care. The staff go above and beyond for the residents and their families. They are always available to chat and reassure me if I have any concerns. There is always a cheerful atmosphere and it gives peace of mind to know that all Mam's needs are met. She is so happy and settled and is always telling me the ladies looking after her are all lovely. I can't thank the staff and manager enough for all they do.
30 January 2025
My Mother has been a resident for over 12 months and has received fantastic care. She's so happy, warm, clean, tidy and very well-fed. She loves the team of staff that takes great care of her day and night. There is a lovely homely feel about the place. I felt this from day one, every staff member here cares and is so friendly it's not for show because I'm there it's how it is every day. The staff make a huge fuss over every single resident they have so patient and caring people. I regard them all as an excellent example of how you look after your loved ones. I would highly recommend them to everyone.
17 December 2024
My mum's stay in Aspen Court was spectacular. The dedication and care of the staff, not just to my mum who needed feeding by hand and all her personal care was way beyond the norm and I know care homes well. Furthermore, the staff went out of their way to accommodate myself and my sister's cultural needs and of course those of my mum in a most kind and sensitive way. I can honestly say went way beyond anything one could have expected. The home has a positive vibe with positive people running it. Her medicines were always looked after and they never ran out. They were on top of her health issues (myriad ones) at all times. We felt my mum was safe even when we were not around and had full confidence in the care and the carers. My mum often said (and she did not speak a lot) ''The staff really care for me''. She did not say that in the other home! Another point is the size of the rooms which are massive compared to other homes which were great with massive wheelchairs and other equipment.
05 December 2024
My mother has been a resident at Aspen Court for 7-8 months and we have had such a positive experience. The nurses fed her with great patience and took care of her personal needs with dignity and respect. Her religious and cultural needs as well as those of visiting family members were accommodated with understanding and a friendly attitude was shown throughout. The home is kept clean and fresh and the room was large, bright and airy. Senior Nurses were proactive in their care, listened attentively to any concerns raised and took necessary action in a timely manner. On the rare occasions where an error crept in, a genuine apology was made and management staff ensured corrections were put in place to avoid a repeat. I was in the home on average 2-3 times a day and walked the corridors on many of those visits, and not once did I hear a nurse or carer speak to a resident with disrespect or impatience! We will remain forever grateful for all that they have done for us!
23 September 2024
I could not have wished for a better place for my mam in her last few months. The care she got was outstanding I was nervous about her going into care but my worries soon vanished my mam had a great bond with some of the staff but she did love them all. I visited her every day at different times and the staff was there for her it put my mind at ease when I couldn't get in I knew she was taken care of. The staff were lovely to me as well as my mam and for that, I am very grateful.
13 September 2024
My grandma spent her last few months in this care home. The staff were amazing. She built up lovely relationships with a few of them. They all treated her with dignity, kept us all informed of any treatments and they could not be faulted. When my grandma passed away they were all there for support and were genuinely upset. I would highly recommend this care home.